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True Protection

Name: True Protection
Rating: 3.7

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3.7

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46 User Reviews

6.6

Overall Score

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Bottom Line

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Company Details

States Serviced

Time in Business

11 Years

Company Headquarters

1823 Fortview Rd Suite 206 Austin, TX 78704

Number of Reviews 46

Source of Information

error This company may not service all states.

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LAST UPDATED: May 13th, 2022

True Protection was founded in 2011 and offers home security, video surveillance, and home automation services to Texas residents living in the following cities: Austin, Dallas-Fort Worth, Houston, and San Antonio.

The home security system provider has partnered with industry leaders like Alarm.com, 2GIG and Brinks Home Security to provide homeowners with the latest products and professional monitoring in the industry.

Through its 5-Diamond Certified central monitoring station and local expertise, True Protection has maintained high customer satisfaction levels and a commitment to reducing false alarms and dispatches.

The company offers a free quote and same-day installation service for interested customers.

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The Good

Trusted Industry Partnerships
Tiered Home Security Packages
Smart Home Integration

Trusted Industry Partnerships

As an endorsement of the company’s excellent products and services, True Protection has partnered with some of the most widely recognized names in home security:

Alarm.com — Provides True Security customers with seamless, one-touch control over the whole home by uniting key home security and smart home devices onto a single platform.
2GIG — Offers True Security customers with an intuitive touchscreen panel and reliable cellular monitoring.
Kwikset — Maker of some of the most dependable and innovative technologies for interior and exterior door locks, Kwikset provides True Protection customers with its line of SmartKey Security deadbolts, doorknobs and handle sets, and keyless entry combination locks.
Brinks Home Security — One of the most trusted names in home security, Brinks Home offers True Security customers its two-time J.D. Power award-winning monitoring service.
Ring — The industry leader in video doorbell technology, Ring provides True Protection customers with its full line of UL-listed security cameras.

Tiered Home Security Packages

True Protection provides customers with four tiered smart security packages that can be customized and adjusted to fit the security needs and budget of almost any home:

True Protect Smart Home

1 touchscreen control panel
1 glass break sensor
1 wireless motion detector
3 wireless window/door sensor modules
Access to the Alarm.com monitoring app

True Protect+ Smart Home

This package contains all the equipment of the True Protect plan, plus the following security equipment:

1 video doorbell camera
1 keyless smart lock

True View Smart Home

Provides customers with all the capabilities of the True Protect+ package, plus the following:

1 indoor two-way camera
1 outdoor night vision camera

Ultimate Smart Home

The top-tiered plan includes all equipment from the True View package, plus a keyless door lock.

Smart Home Integration

True Protection’s home security systems integrate seamlessly with modern home automation features. Through the Alarm.com app, homeowners can remotely control locks, lighting, and thermostat systems, set schedules, and reveal insights from their phone or mobile device.

Not only does smart home integration improve the security of the home, but it can also optimize its energy management and help homeowners save money on their monthly utility bill.

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The Bad

Quote Required for Pricing
Undisclosed Contract Terms
Cellular Monitoring Only

Quote Required for Pricing

Before interested customers can receive a breakdown of monthly monitoring fees, equipment costs, and other related details, they must obtain a free quote from True Protection.

While this is not an uncommon practice in the home security industry, most customers like to know what price points they’ll be working with ahead of time so as to better compare home security providers.

Undisclosed Contract Terms

True Protection has not as yet disclosed the terms of its contract, which can include contract length, startup fees, early termination or cancellation fees, and automatic contract renewal.

One of the most prominent complaints among home security customers is the lack of clarity relating to the provider’s contract.

And while True Protection claims it offers customers “flexible” contracts, providing these terms upfront would go a long way toward supporting that claim.

Cellular Monitoring Only

True Protection’s home security systems only operate on a cellular network. The company has cited other monitoring options like landline and Wi-Fi monitoring as “outdated” and easily bypassed.

That said, these additional monitoring options can prove useful as a backup system in the event of a cell tower outage, and provide customers with further peace of mind.

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The Bottom Line

If you live in a major Texas city or the surrounding area and are interested in working with a local home security provider with more than a decade of industry experience, True Protection could be the right company for you.

Despite being less than transparent regarding pricing and contract terms, the company possesses many of the qualities homeowners have come to expect from a quality home security company.

Homeowners are encouraged to read verified True Protection reviews before obtaining a free quote from the company.

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User Reviews

Star Rating

3.7

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46 Reviews

Review Breakdown

5 grade

46%

4 grade

13%

3 grade

17%

2 grade

11%

1 grade

13%

Sentiment Criteria

Value

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Quality

star star star star_half star_border

Service

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Trustworthiness

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Verified Customer

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Christy Austin, TX

The overall service is good. There are just a couple of items that could be better, for example there is a 2 minute delay of being informed the system detected something. Also, there are times when I clean out the saved video, and a week or two later, there is a flood of video from the time frame I already deleted. Just odd that those didn't come up sooner.

1 year ago

Reply from True Protection

Thank you, Christy. We would love to investigate this issue further. Please reach out to support (281) 820-2810 and we will get these technical difficulties resolved ASAP.

May. 26th, 2021

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Verified Customer

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Melanie Brinkley Conroe, TX

They were very professional and had excellent suggestions. Even after installation we had some technical glitches and they worked with me over the phone until everything was up and running, really great customer service.

1 year ago

Reply from True Protection

Thank you for the great review, Melanie! We want to make sure you have the best protection!

May. 20th, 2021

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Verified Customer

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Alexa Schroeder Austin, TX

The customer service has been top notch. We had a really helpful tech who got us set up, and everyone we have interfaced with otherwise for scheduling and inquiries have been outstanding.

1 year ago

Reply from True Protection

Wow. Alexa, we can't thank you enough for the great review. We pride ourselves on our customer service, and we can't wait for you to be a part of the True Protection family for the upcoming years.

May. 6th, 2021

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Verified Customer

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Megan Cooke San Antonio, TX

The doorbell camera has issues all the time and the app is frustrating with the video contact, but everything else works. I was also promised a $100 visa gift card as part of the sign up promotion and I never received it even after emailing and asking about it. So that was super disappointing

1 year ago

Reply from True Protection

We are sorry to hear you didn't receive your gift card, Megan. Please reach out to customer service at (888)-793-0079 and we would love to help you fix your doorbell camera.

May. 6th, 2021

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Verified Customer

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Uday Leander, TX

I requested to sign up for a service and there was no response. No one returned my calls or next steps. I ended up going with another company. Keep in mind, I was an existing True Protection customer willing to sign a new contract.

1 year ago

Reply from True Protection

This is dishearting to read, Uday. Sorry to hear about your trouble getting through. Please call (832)626-0178 or leave your contact information and we will have someone reach out immediately.

May. 20th, 2021

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Verified Customer

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Michael Martin Houston, TX

I have called multiple times to correct my account I have four locations with you. I was given the wrong permit for the last location and it was returned by the county in the mean time the city fined me $500. I also had a request for a service call which was a no call no show to the house. Half my system at the house does not work I have called true protection three times to rectify it he situation amd have not received a call back or any contact whatsoever.

1 year ago

Reply from True Protection

We are terribly sorry to hear about your experience, Michael. We value you and your business. Please call (888) 793-0079 and we will make this right.

May. 18th, 2021

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Verified Customer

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Jorge Lira San Antonio, TX

The call service to true protection is great. But the actual surveillance is horrible. My cameras fill up their recording capacity in no time. When I had an emergency I couldn't even use my system to view any necessary footage. The doorbell cam is slow to open as well as the chime is broken.

1 year ago

Reply from True Protection

I'm sorry to hear about your issues with your DVR and doorbell camera, Jorge. Please reach out (888-793-0079) so we can further assist you in fixing any issues with your security equipment.

May. 5th, 2021

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Verified Customer

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Love Tapia

I’ve only had the service and equipment for 5 months and the some of the equipment has failed. When I try calling for service they want to send a tech out for $60 plus I have to be home during their business hours which I work myself at that time as well.

1 year ago

Reply from True Protection

Sorry to hear about your experience, Love. Please reach out at (888)-793-0079 and we can try to work with your schedule and find a solution to this problem.

May. 5th, 2021

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Verified Customer

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Tony Green Crosby, TX

It is super simple to use. The only issue I have is that there are no security stickers to put on the windows informing people of the security.

1 year ago

Reply from True Protection

Thank you for the amazing review, Tony. We have security signs that you can post in front of your house to help deter intruders. Please reach out to our customer service at (888)-793-0079.

May. 6th, 2021

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Verified Customer

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Tiffany Martin Rosharon, TX

Everything has been working as it should, so there has been very little need for CS interactions. My only concern is that I wis my monthly cost was a little less.

1 year ago

Reply from True Protection

Glad to hear your security system is working smoothly, Tiffany. We aim to give the most competitive price available when it comes to home security.

May. 7th, 2021

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Verified Customer

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C. Gonzales Humble, TX

The doorbell camera rarely shows when the door bell is rung. Both cameras doorbell and outside view takes several attempts to open. And the outside camera often freezes

1 year ago

Reply from True Protection

Sorry, you're experiencing these technical difficulties. Will you please call us (281) 820-2810 to run a checkup on your system and see where the issue is stemming from.

May. 26th, 2021

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Verified Customer

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Homeowner Houston, TX

True Protection has provided our family with excellent customer service, great pricing, and an easy-to-use app.

1 year ago

Reply from True Protection

Glad to hear it! Our priority is your safety!

May. 20th, 2021

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Verified Customer

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JULIO ALVA San Antonio, TX

I had not much tech support after the system was installed, my doorbell never worked correctly not the camera but the bell itself.

1 year ago

Reply from True Protection

Please give us a call, Julio. We want to make sure all your equipment working at its best.

May. 20th, 2021

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Verified Customer

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Daniel W White Jr. San Antonio, TX

Good experience fair and timely. Great Customer service and very efficient in handling false alarms at my home.

1 year ago

Reply from True Protection

Thank you, Daniel.

May. 18th, 2021

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Verified Customer

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Dustin Green Haslet, TX

Easy and smooth. The representative and technician knew exactly what I need and how to best locate said equipment.

1 year ago

Reply from True Protection

Thank you, Dustin. Our licensed technicians don't just set up your security system, but try to leave you with the knowledge you need to properly operate your system efficiently.

May. 6th, 2021

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Carolyn Hazleton, PA

Home protection is very important and customer service answered my questions and concerns quickly.

3 months ago

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Verified Customer

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Twanna Buford Manor, TX

High-quality products combined with excellent customer service and savvy tech expertise

1 year ago

Reply from True Protection

We appreciate your 5-star rating, Twanna! Thank you for the kind words!

May. 26th, 2021

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Verified Customer

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Paul Marble Falls, TX

Very good service since day one. I had particular equipment in mind and it made it happen.

1 year ago

Reply from True Protection

Thank you, Paul. Glad we could find the right security system for you!

May. 18th, 2021

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Verified Customer

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Twila Richardson San Antonio, TX

My experiences with them from sales to installation, removal/relocation have all be outstanding.

1 year ago

Reply from True Protection

Thank you, Twila. We try to make the installation process just as smooth as relocating your security system. Glad to have you a part of the True Protection Family.

May. 18th, 2021

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Verified Customer

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Eileen Schuchart Portland, TX

I like my alarm system. If there are any issues, they are addressed and resolved.

1 year ago

Reply from True Protection

If you need us, we'll be there in a hurry. Thank you for your kind review, Eileen.

May. 6th, 2021

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Verified Customer

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Geoff Rogers Pflugerville, TX

Quick calls after alarm goes off. Very good customer service!

1 year ago

Reply from True Protection

Your safety is our priority, Geoff! Our customer service is always ready to assist you!

May. 26th, 2021

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Verified Customer

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Lynne Austin, TX

The guy came and installed a new front door sensor and it fell off in four days. It has been THREE weeks and he keeps rescheduling and then not showing!

1 year ago

Reply from True Protection

Lynne, we are sorry you have had to deal with this. Please call (888) 793-0079 and we will send someone out to fix this issue for you ASAP.

May. 18th, 2021

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Verified Customer

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Anthony Mendizabal

Exceptional Customer Service for service and product they support !

1 year ago

Reply from True Protection

Thank you so much for the great review and for spreading the word about True Protection, Anthony. We work hard to provide the best customer service possible, and we're glad to hear we hit the mark for you.

May. 5th, 2021

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Verified Customer

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Robert Bo O Humble, TX

I do not like the true protection cameras. It only records videos and detects motion when the alarm is set to on. It is a crappy system. Waste of money

1 year ago

Reply from True Protection

Robert, let us make this right. Please reach out to (888)-793-0079 so we can resolve the issues with your security system. Our systems are supposed to record whether or not your system is armed, and we can also fix the issue you are having with motion detection.

May. 6th, 2021

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Verified Customer

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Anonymous Nixon, TX

It’s pro texting my family like they said they would

1 year ago

Reply from True Protection

So glad to hear everything is working well! Your safety is always important!

May. 26th, 2021

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Verified Customer

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Bagby Austin, TX

Great re-installation. Works wonderfully.

1 year ago

Reply from True Protection

Thank you for the 5 stars, Bagby! We want to make sure things are running smoothly for you!

May. 26th, 2021

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Verified Customer

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Teresa Salas Winslett Cibolo, TX

They do not do anything any other company would do at an even lower price and they don't stick you with a contract that you can't get out of!

1 year ago

Reply from True Protection

Sorry to hear about your experience, Teresa. We love going above and beyond for our customers. Please call customer service (281) 820-2810. We would love to show you our commitment to our customers.

May. 20th, 2021

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Verified Customer

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Patricia San Antonio, TX

Everything has been going well, no complaints.

1 year ago

Reply from True Protection

Thank you for the 5-star rating, Patricia! Give us a call if you need anything further!

May. 20th, 2021

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Verified Customer

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Dale Helotes, TX

Everything works as expected.

1 year ago

Reply from True Protection

Thank you, Dale.

May. 18th, 2021

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Verified Customer

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Carolina Beatriz Mendez Humble, TX

Techinical staff is unavailable. Appears there's only one person answering calls who is not a technical guy to resolve issues over the call.

1 year ago

Reply from True Protection

Sorry you are having technical issues, Carolina. Please call (888) 793-0079 and we will have a qualified person answer any questions you may have.

May. 18th, 2021

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Verified Customer

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Ellyn Austin, TX

Technology is unreliable. App is confusing. Help videos to not look like my equipment.

1 year ago

Reply from True Protection

Sorry you are having trouble with your App, Ellyn. Please call (888) 793-0079 and we will answer any questions regarding our app, and fix any problems you may have with your security system.

May. 18th, 2021

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Verified Customer

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David Craig Cibolo, TX

Great customer service, specifically from Chris J

1 year ago

Reply from True Protection

Thank you, David. We love having Chris on our team. Welcome to the True Protection Family.

May. 18th, 2021

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Verified Customer

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David Lockhart, TX

Awesome customer service & knowledge of products

1 year ago

Reply from True Protection

Thank you, David.

May. 18th, 2021

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Verified Customer

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Armando Salinas San Antonio, TX

There needs to be an offering of 24 hour surveillance systems.

1 year ago

Reply from True Protection

Thank you, Armando. We offer 5-diamond certified alarm monitoring. This is all possible through our partnership with Brinks Alarm Monitoring with True Protection. Please contact us at (512)-535-7650 and we can get you set up.

May. 6th, 2021

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Verified Customer

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Sarah Gallardo Boerne, TX

My security cameras have been out and I can't get a service call for someone to fix them. No call back or anything.

1 year ago

Reply from True Protection

I'm sorry you haven't been able to reach us, Sarah. Please reach out to (888)-793-0079 and we can schedule a service technician to come and repair your camera.

May. 6th, 2021

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Verified Customer

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Rebecca Everitt Dallas, TX

Doorbell camera will not work. Have contacted multiple times for them to send someone out.

1 year ago

Reply from True Protection

We would love to help you fix the issue with your doorbell camera. If you call (888)-793-0079 I assure you we will have someone sent out to come to repair your doorbell camera.

May. 6th, 2021

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Verified Customer

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0 Katy, TX

Pretty good. Going back I would not have locked myself into a long term contract.

1 year ago

Reply from True Protection

Glad to hear you are pleased with our service, O. Though, we offer month-to-month security options, you will receive a discount on service with a long-term contract.

May. 6th, 2021

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Verified Customer

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David Lockhart, TX

Outstanding Customer Service...Chris J.

1 year ago

Reply from True Protection

We agree with you, David. We have the most outstanding employees in Texas!

May. 6th, 2021

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Verified Customer

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Elijah Gary

Great experience would use them over and over again

1 year ago

Reply from True Protection

It's wonderful to hear from you, Elijah. True Protection started as a local company, and has now expanded into every major city in Texas. With continued support from great customers like you, there's no telling what is possible.

May. 6th, 2021

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Verified Customer

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Kayona Cleveland Cleveland, TX

Great service was there in a timely manner

1 year ago

Reply from True Protection

Glad we could help you out, Kayona!

May. 26th, 2021

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Verified Customer

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Anonymous Katy, TX

Hard to get someone to call you back once you’ve signed up.

1 year ago

Reply from True Protection

Sorry about your experience. We would love to call you and help you with any of your security needs. Please message us your number or call (281) 820-2810 and we would love to help.

May. 26th, 2021

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Verified Customer

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David Knox Georgetown, TX

Products are working as anticipated, except video doorbell

1 year ago

Reply from True Protection

Thank you for the feedback, David. Please call (888) 793-0079 and we will fix the issues you are encountering with your doorbell.

May. 18th, 2021

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Verified Customer

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Jesus Pescina San Antonio, TX

I hate that the security cameras only record special events and the storage gets full quick.

1 year ago

Reply from True Protection

Sorry you are having issues with your security system, Jesus. We would love to help you get this fixed ASAP. Please reach out to customer service (888)-793-0079.

May. 8th, 2021

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Verified Customer

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Amber Villarreal San Antonio, TX

Cameras don’t let us know when someone is walking past

1 year ago

Reply from True Protection

We're sorry to hear that you are having camera issues, Amber. Please give us a call so we can try and get things working their best for you.

May. 20th, 2021

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Verified Customer

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Clayton Moore San Antonio, TX

The Camera is slow picking people or other thing up..

1 year ago

Reply from True Protection

Thank you for the feedback, Clayton. Please reach out (888) 793-0079 and we will have this issue fixed for you.

May. 18th, 2021

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Verified Customer

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Stacy walton Boerne, TX

Terrible along with terrible customer service

1 year ago

Reply from True Protection

Sorry to hear about your experience, Stacy. Please contact us at (888)-793-0079 so we can help you with your security system in any way we can.

May. 5th, 2021

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