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Titanium LLC

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4.8

Overall Score

LAST UPDATED: March 22nd, 2024

Titanium LLC is a home security company founded in 2012 and based in California. 

Titanium LLC serves residences and businesses as an Alarm.com provider. Alarm.com creates products for video monitoring, home automation, and security as a white-label service that local business partners sell and install, and Titanium is one of these business partners.

Titanium LLC has protected over 50,000 homes and operates in California, Georgia, South Carolina, Utah, and Texas.

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The Good

  • Package Options
  • Referral Program
  • Alarm.com Mobile App
  • Dual-Path Technology
  • Technology Services 
  • Employee Authorization Feature

Package Options

Titanium lists a few package options for its customers:

Home Security

  • Smart home app
  • 24/7 monitoring
  • Security equipment
  • Customer support

Home Automation

  • Cameras
  • 24/7 monitoring
  • Smart home app
  • No installation cost

Cameras

  • NVR
  • Hard/wireless camera
  • Mobile app
  • Customer support

Prices for each package will depend on the size of your home, its age, and whether you require any additional products or a package bundle.

Referral Program

Titanium LLC offers a referral program. When you make a referral that purchases a Titanium system, both you and the new client get $50 in bill credit.

Some competitors also offer this program because of the obvious benefits to their business model. Titanium LLC has not outlined whether there are any limits to this referral policy — such as a maximum number of referrals — on its website.

Alarm.com Mobile App

The systems Titanium LLC installs are powered by the Alarm.com app. The app can lock and unlock smart home doors, arm and disarm security, record video, control your thermostat and appliances, and deliver push notifications regarding your home. 

The app can integrate with these home security systems:

  • 2Gig
  • Qolsys
  • DSC
  • GE Interlogix

The app also integrates with many home automation features such as the Skybell Door Cam and the company’s smart thermostat.

The app is highly rated on the App Store and averages around 4 stars on Google Play. Many people say the app is easy to use. 

Dual-Path Technology

Titanium LLC’s system uses dual-path technology. This means that your security panel can communicate with your app or a monitoring center through both cellular data and Wi-Fi. Many companies have these options built in so your security system can communicate with an alarm response center as quickly as possible.

Technology Services

Titanium LLC offers not just home security but also home automation and video monitoring products. If you’re interested in these features, it’s convenient that you can bundle them with your home security.

Employee Authorization Feature

For added security, Titanium LLC allows you to verify the identity of representatives on their website. Simply enter the representative’s badge ID to confirm whether they work for the company.

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The Bad

  • Limited Availability
  • No Pricing Disclosure
  • Limited Information 
  • Unprofessional Website

Limited Availability

Like many home security companies, Titanium LLC focuses its efforts on a select few states. You can work with Titanium LLC in select regions in California, Georgia, South Carolina, Utah, and Texas. 

No Pricing Disclosure

Titanium LLC does not provide pricing estimates on its website. Many home security companies are not able to provide accurate pricing without a consultation, but this places a burden on the customer as they must commit their contact information and time to receive a quote. In an age where digital shopping makes price comparison easy, competitors that are able to list costs — even a number range or a starting rate  — have the advantage.

Limited Information

You’ll have to get your hands on a contract or speak with a representative to learn about Titanium LLC’s cancellation policy, installment fees, warranties and guarantees, and other terms. Many home security companies have some fine print you’ll need to read, so this isn’t unusual.

Unprofessional Website

Titanium LLC could benefit from improved quality assurance of its website. The site contains empty text boxes and several spelling and grammatical errors. These errors undermine Titanium LLC’s expertise.

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The Bottom Line

Titanium LLC is a provider that’s had thousands of customers since it started business in 2012, and its partnership with Alarm.com is what enables its state-of-the-art technology and monitoring.

If you’re not interested in Alarm.com’s products, you’ll likely be disappointed by what Titanium LLC has to offer. But if you’ve been looking for a home security company within Titanium LLC’s service area, it might be worth comparing Titanium LLC to other security companies and reading its reviews to see if the company would be a good fit for you.

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Star Rating

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2.4

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27 Reviews

Review Breakdown

5 grade

22%

4 grade

7%

3 grade

11%

2 grade

4%

1 grade

56%

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Tommie Stone Las Vegas, NV

Trisha supervisor for Titanium Alarm was very awesome kind knowledgeable took care of my problem technician was supposed to come on 16 April between nine and five he never showed up Trista took care of that set up a new appointment I need the sensors on my alarm and I didn’t have to pay for them she is very kind sweet person and I would stay with TITANIUM because of Trista she’s a wonderful supervisor

2 years ago

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Bvolz Rancho Cucamonga, CA

The equipment is very good, just not explained all options upon start of service. The field service staff that fixes equipment and installs equipment in the field is great and very knowledgeable. The company owners/leadership wants to nickle and dime you on everything, even if under contract for free fix of issues. A few people in the main office answering phones actually have a clue about the company. the rest of office staff is in some serious need of training and needs to be given more leeway in how to talk to customers and handle their problems without having to run to a supervisor every 2 minutes to get approval or find out how to respond. so, good, bad and crazy all rolled into one.

2 years ago

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Jess

Absolutely terrible. Completed contract and then went month to month. Cancelled that due to moving out of state and fulfilled all requirements were told we need to for cancellation. Company continued charging me and then attempted to access my savings account when block from auto pay from checking. Called and sent multiple emails to cancel per instructions and representatives assured us that it was done but continued attempting to collect payments.

2 months ago

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Jeffrey M Martin Hemet, CA

I signed a contract with Titanium Llc back on 12-21-2017. I agreed to their terms until the paperwork was ready to be signed. It said there was a 5 year agreement. I told them I was not going to be comfortable with the 5 years. They revised the contract to 3 years years and we both initialed the contract. After the 3 years was up I tried to cancel my service. They would NOT cancel it. They told me that I had to pay for another 2 years. The equipment they gave me has not ben working properly for a long time. But they are still charging me $87 monthly fee. I finally called today 02-21-2024 and got confirmation they cancelled my contract. I am so happy to be done with this company. This is the WORST security company I have ever had service from/ They are liars and con artists. They do NOTHING to try and help you. Please save yourself the headache and DO NOT do Business with Titanium LLC, also known as AMPSMART. Sincerely, Jeffrey Martin

3 months ago

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Rolando Garcia South Gate, CA

Technician was very helpful for what my needs were for. Angel technician I’ve dealt with . Understood all my needs and was very very helpful.. Service and communication was great. What recommend this company

2 years ago

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Christine F. Rancho Cucamonga, CA

We had a great experience with the guys from Titanium! They were very friendly, professional, and knowledgeable. We are completely satisfied with the job.

2 years ago

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Terry L Kistler LA Verne, CA

We upgraded our system and we have called and it taking to long to for your company to come and fix the problem. ve the door bell starts ringing about 20:00 every 5 to 7 times and no one is at the door

2 years ago

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Tanyamarie Moreno Boron, CA

Great customer service and installation. Camera covers a big area i feel much safer

2 years ago

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C. Jefferson Kathleen, GA

If this company EVER comes to your door or calls you to offer their services...RUN AS FAST AS YOU CAN! This company is the worst I have ever dealt with. They are dishonest, deceitful, and grimy! The entire time I have had this service it has not worked correctly even after they assured me they would send a tech out to fix the issues. Mind you they draft(ed) my account MONTHLY for services that are not provided. If I could leave a negative 0 stars rating that would be the kindest I could give them. They are garbage.

10 months ago

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Jason Wilt Atlanta, GA

If I could give it 0 I would! This company wants to force you to renew the contract even if you pay the total for the mos left by raising your final bill with bogus fees. They sent me the final bill which is more than what the actual contract said for the whole term. I actually think they actually owe me because there were months they were charging different amounts than what I had signed up for and I’m not talking about late fees. Their justification for the over double increase of the final bill I was quoted at first over the phone was they paid to buy me out from my old Security System co. Which they never mentioned not once verbally or in the contract before I signed it. The service is horrible as you need 3 apps and still can’t get the camera app to function on my phone after I called them to fix it it went out again. In any case I reported them to the better business bureau. It’s insane. Everyone should be resorting them to the Better Business Bureau!!!! I would not recommend them in any circumstances!!!!!! Never!!!!!!

1 year ago

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Alex Conedy California City, CA

I have had the Titanium system for 36 months, and have had numerous issues. When I contacted them for service, I have been repeatedly told that it would be at least a week or two before someone could come out, and they refused to prorate my bill. Also, they have numerous ways to add on additional monthly fees which they don’t tell you about. They also raise your bill 5 percent every year. However, here is the Kicker. just before my contract was due to expire they renewed it for an additional 36 months without my knowledge or approval. When I called and questioned the action, They conveniently provided me with an audio recording of someone else’s voice saying that I gave verbal authorization. The voice in no way even comes close to what I sound like. They purposely committed fraud! Who would expect this kind of behavior from a home security company! Not only is this company unethical, but they are down right criminal. what is the world coming to!

2 years ago

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Chasity Rattler Dallas, TX

Titanium, LLC security alarm system on home and business owners using and/or engaging in: • Ironclad Contracts with their clients • Breach of fiduciary duty with their clients • Deceptive Trade Practices with their clients • Illegal collection of fees with their clients I have had this system for 10 months, issues 30 days later, still paying for 2 systems $82 Titanium, $82 Brinks=$164 monthly (buyout within 2weeks, 10months later) This company is in full breach of their contracts, preforming money extortion acts, reporting “unfair” information to the credit bureaus, while NEVER providing any services that they have truly rendered. They are increasing rates by 5% "whenever they want". And telling customers to read their contract. Their contract reads the company MAY NOT increase rates during the initial term of the agreement if you selected 60 months. No, customer has a choice, everyone has a 60 month contract with them, therefore the company isn't entitled to any of the increase of funds that they have enforced on the clients. -100 rating

2 years ago

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Desiree Quick Arlington, TX

I had someone come to my door then tried to invite herself in. She had no mask on and no mask with her that I could see. She finally got herself in by asking for a drink of water then wouldn't leave because then she wanted to use the bathroom. I felt like my house was being staked for a robbery so I pray that is not the case. Then she sits herself in my kitchen to write down what she could give me. I want interested and asked her to leave she said just another second. I told her I needed to get back to what I was doing, she still talked. It took me 5 times along her to leave before she finally left. Now im scared that I may get broken into. This person made me so nervous. If they come to your door either don't answer or if you do talk with them thru the door otherwise they will force themselves in.

3 years ago

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Victor Irias Houston, TX

This company falsely reports high debts owed to them on your credit report! BEWARE! This company placed on my Credit Report 10/27/2020 a Balance Owed of $35,425 I don't know how anyone can rack up a bill of $35,425 in Alarm Monitoring Services. Titanium LLC then immediately sold this debt to a debt buyer Credit Collect. I'd strongly recommend looking into this company before proceeding any further this has damaged my credit and there is no one at Titanium LLC to speak with regarding the removal or verification. Definitely Heed My Warning! Not a legitimate company to deal with after all.

1 year ago

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Felicia “Fotochick” Douglas

I don’t know how ANYONE would rate this Company above a one. Their customer service is HORRIBLE you are on hold for hours. If you are near the end of your contract your system stops working and they say if I continue they can throw in getting it fixed. THIS COMPANY IS A JOKE. System is the worst and NO ONE should ever enter into a contract longer than two years- I Did for 3 1/2 MY BAD lesson learned. Please learn from me DONT WAIST YOUR TIME OR MONEY

1 year ago

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Ashley Valencia Longview, TX

My contract was up July of 2022, per customer service I was told to email them at least 30 days in advance that I did not want to renew my contract. I did that actually gave them more than 30 days advance. Why is it that they have yet to cancel my service and still trying to bill me in November. Does not do any good to call cause they all say the same thing. Had to put stop payment on them. I have went went Vivint which is great and great customer service and way better devices and service. I would not recommend this company to anyone , but I do recommend Vivint.

1 year ago

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Hongmin Yu Salt Lake City, UT

By the way, even though the equipment was damaged last year, we have been paying our bills on time until July this year . I'm 43 years old, and this is the first time in my life that I've given a bad review, because I'm always understanding the difficulties of service companies. But this company has pushed the limits of my endurance. When problems arise, they do not solve them first, but procrastinate, talk nonsense, shirk responsibility, and reverse right and wrong. How does this culture and philosophy support a company with service at its core?

1 year ago Edited November 14, 2022

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Jacob Atlanta, TX

We got titanium service to feel secure.And Jacob was very polite and solved All of our questions Thanks Jacob for helping us.

1 year ago

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Cynthia Flores Covina, CA

I asked to change my password to my old one twice they never did and said would call me back and didn't

2 years ago

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Amelia Redwood Forbes Brunswick, GA

Customer Review Video

2 years ago

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Maria Yang-Echaniz Fresno, CA

Worse company my husband and I dealt with.. We have been trying to discontinue services since September 2022 and every representative gives us the run around in how to discontinue services. Now they want us to pay $2000.00 from a $212.00 bill. Don't ever go to this company. Worse customer service ever.

1 year ago

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Demetrius Williams Colton, CA

Just a bad company. False promises, equipment doesnt work, and they have tech guys behind the desk that dont come out, but try and solve issues over the phone. After being notified of cancellation, they began debiting my account,, sometimes twice per day of varying amounts hoping the charges would go unnoticed. just a lowsy company overall.

1 year ago Edited January 18, 2023

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Jonas kirby Sacramento, CA

Over all if there is alarm they call within minutes

2 years ago

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Rhonda Williams Sacramento, CA

I called to make appointment for someone to be out and I had a long wait.

2 years ago

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BETTY BRYANT Highland, CA

One of the worst companies I have ever had to deal with! They are giving me an impossible time when I informed them to cancel my account once the contract had expired. I would never recommend them to my worst enemy!

2 years ago

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Knia Davis Phoenix, AZ

Great service price is great and comes out with a appointment fast

2 years ago

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Hugh Riverdale, GA

They take money out of my account when they want

2 years ago