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Scout Alarm

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6.7

Overall Score

LAST UPDATED: May 25th, 2022

Scout was founded in 2013 with the launch of a successful crowdfunding campaign for do-it-yourself home security similar to Abode or Nest. The company boasts sleek and technologically advanced equipment. Scout is one of many self-installed home security systems that requires professional monitoring for users to be able to fully use all of the available features. The company is based in Chicago, Illinois.

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The Good

  • Quick and Easy Installation
  • Helpful Tutorials
  • Choice of Three Colors to Match Decor
  • Can be Moved to a New Residence
  • No Long-Term Contract

Quick and Easy Installation

Scout offers its customers many attractive features in that they may quickly and easily install door/window sensors or door panels that pair with the Scout Hub with little effort required. Equipment is as follows:

  • Scout hub — Scout's version of a typical WiFi-enabled control panel or base station
  • Door panel — A disarmable door sensor that contains an RFID scanner and siren
  • Access sensors — functions as door/window sensors
  • Motion sensor — a sleek version of your typical motion detector
  • Water sensors — senses flooding in areas like your kitchen or bathroom
  • Indoor camera — view live feeds, day or night
  • Video doorbell — answer the door and receive notifications when someone is at the doorstep
  • Keypad — arm and disarm the home security system at the touch of a button
  • Glass break sensor — 25-foot range detects the sound and vibration of breaking glass
  • Smart door lock — integrates with Scout app and features a durable touchscreen
  • Smoke alarm — fire dispatch available with On+ Plan

When you install a system, you must have a Scout Hub with at least one door panel. Other sensors can be added at any point. Additional Key Fobs or RFID stickers, which are used to arm or disarm the Door Panel, are also available.

Mobile App

Setting up a system requires that the user have the Scout app on their Android or Apple mobile device. The Scout app allows you to arm, disarm, and customize your system, including shut down false alarms. 

Helpful Tutorials

Scout has several video tutorials that show customers how to install and pair their equipment with the Hub. These are available on the company's site (but missing from its YouTube channel). 

Choice of Three Colors to Match Decor

The Hub, Door Panels, and Motion Sensors are all available in three colors-black, white, and walnut. 

Can Be Moved to a New Residence

Customers can install Hub in a rented home and move their equipment into a new residence free of charge, making Scout a good option for renters.

No Long-Term Contract

Scout Alarm customers pay from month-to-month or can pay for a year of monitoring for a discount. Most home security companies will require a 3- to 5-year contract for home security services. Scout Alarm, meanwhile, attaches a three-year warranty and a 60-day return policy on all products, and free shipping on orders of $200 or more.

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The Bad

  • Upfront Costs
  • Poor Customer Service

Upfront Costs

In addition to the monthly fee you pay for professional monitoring, you must buy all equipment upfront from Scout Alarm's website. This allows you to customize your system how you like, but it could also cost more than a typical installation fee from a traditional home security company. Scout Alarm packages are as follows:

Scout Small Pack: $229

  • One Control Hub
  • One Door Panel
  • One Motion Detector
  • Two Door/Window Sensors
  • Two Key Fobs
  • One Yard Sign

Scout Large Pack: $319

  • One Control Hub
  • One Door Panel
  • Two Motion Sensors
  • Five Door/Window Sensors
  • Two Key Fobs
  • One Yard Sign

Scout Elements Pack: $349

  • One Contrl Hub
  • One Door Panel
  • One Motion
  • Four Door/Window Sensors
  • Two Key Fobs
  • One Yard Sign
  • One Smoke Alarm
  • One Water Sensor

Scout Architect Pack: $549

  • One Control Hub
  • Onen Door Panel
  • One Motion
  • Four Door/Window Sensors
  • Two Key Fobs
  • One Yard Sign
  • One Smart Lock
  • One Glass Break Sensor

Poor Customer Service

It is never a solid practice to completely change a product after heavily advertising it with specific features. Scout did so with its initial launch, with many customers excitedly arming their home with Scout products. The company advertised that the system was fully functional without the need of external monitoring services and monthly fee. All previously purchased equipment ceased to function with the same features with which it was normally purchased and promised. The company's customer service has been slow to respond to customer requests in the past. While the customers are able to access helpful tutorials online, being able to receive rapid assistance from a live person is beneficial to customers.

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The Bottom Line

Scout originally had many features that were attractive to its customers, primarily that there was no need for professional monitoring service. After customers had purchased equipment for their homes, this equipment failed to function as promised by the company. Since the company had strongly advertised the benefits of not having additional costs or the need for professional monitoring, this resulted in some justifiably angry customers. The company's products are well-reviewed, with the exception of those who were affected by the downgrade of the service. Those looking for a system that is simple and straightforward with a monitoring subscription will find that Scout meets many of their needs. However, the only thing that appears to separate Scout Alarm from a traditional home security company is the lack of a long-term contract. Read Scout Alarm reviews below to see what past and current customers have to say.

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Star Rating

3.8

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26 Reviews

Review Breakdown

5 grade

42%

4 grade

27%

3 grade

15%

2 grade

0%

1 grade

15%

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Anonymous Grovetown, GA

Generally, positive. I like the flexibility (in terms of choosing what equipment you want), affordability, and quality of equipment. The app is very good too. I like that is has a lot of features and provides the user a lot of control. My only critique is the following: I saw that some of your products have had major upgrades since I bought them (like the glass break sensor); it would be nice to get the opportunity to return the current glass break sensor and buy the updated version at a discounted rate - maybe like 10% + 1% for every year you have been a subscribing customer. This may sound crazy, but that level of customer dedication would really help spread the word on how awesome you guys are.

1 year ago

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Reply from Scout Alarm

Thank you for your review of Scout Alarm! We haven't made any upgrades to the sensors but have used different manufactures. Any differences of the sensors is only in design and not function. All of our products have a 3 year warranty so please reach out if you have a product that isn't working as expected. Also, the glass break is only compatible with our V1S system and there is an affordable upgrade option available to all our V1 customers. We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

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Dudddits Paw Paw, MI

The cost was okay, products were easy to install and activate, customer service has been very helpful and corrected issues quickly. Probably the best customer service I have received from any company in any industry. The products have failed and not optimistic of long term durability, especially after warranty ends.

1 year ago

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Reply from Scout Alarm

Thank you for your review of Scout Alarm! We hope your security system continues to perform as expected. Even after your 3 year warranty has ended, please don't hesitate to reach out as I'm sure we'll have an acceptable fix for you. If you ever need any more customer service, we will be happy to assist :)

May. 17th, 2021

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Lorrie H Columbus, OH

Had my scout system for 2+ years and have been very happy so far. Customer service is awesome and the products were easy to install and I really haven't had many issues. I do wish you could customize the alarm sound though.

1 year ago

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Reply from Scout Alarm

Thanks for your review Lorrie! Unfortunately, there's no way to currently customize the chirp or alarm sound but we can lower the door panel volume or disable the sensor chirps all together. This is an excellent feature request we'll be sure to add to our docket. Please let us know if you need any other assistance and thank you for choosing Scout!

May. 17th, 2021

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Don B. Berea, OH

Good alternative for people who just want to self monitor. Their keypads are less than desirable, I have a hard time arming and disarming the alarm from them, they just don't work half of the time!

1 year ago

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Reply from Scout Alarm

Thanks for your review Don! Feel free to reach out to us if you are having any issues with your Keypad. There is a 3 year warranty on all of our products and we have troubleshooting steps to help get your keypad into tip top shape! Let us know if you have any other questions or concerns and thanks for choosing Scout!

May. 17th, 2021

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Greggv Richboro, PA

My experience has been positive. Initial customer of their first system which was designed poorly for battery signal / strength. One I switched in 2019 to the newer version, no issues. Would recommend.

1 year ago

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Reply from Scout Alarm

Thank you soo much for your review! The upgraded hardware features also include: 4G LTE Cellular back-up, upgraded from 3G AT&T carrier option, in addition to T-Mobile ZigBee communication between Scout Hub and sensors for improved connectivity. We also changed the communication from a mesh to a 1:1 connection with the hub ZigBee and Z-Wave chipset in the hub Increased drivers in sirens Ventilation to increase the siren volume in Hub and Door Panel Temperature sensors within each device And this is all apart of our affordable upgrade program to all our V1 customers. If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

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Mike D Coinjock, NC

I like the product works as advertised and customer support is great wish they had an outdoor camera

1 year ago

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Reply from Scout Alarm

Thank you for your review of Scout Alarm! Outdoor cameras would be a wonderful addition to Scout and we'll be sure to reach out if they are ever added to our products. We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

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Nikki Beaver, PA

I loved the fact I could install it all myself. Finding help in the app

1 year ago

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Reply from Scout Alarm

Thank you for your review of Scout Alarm! We hope your security system and app continues to perform as expected. It is a wonderful easy to use DIY system and If you ever need customer service, we will be happy to assist :)

May. 17th, 2021