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Scout Alarm

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6.7

Overall Score

LAST UPDATED: May 25th, 2022

Scout was founded in 2013 with the launch of a successful crowdfunding campaign for do-it-yourself home security similar to Abode or Nest. The company boasts sleek and technologically advanced equipment. Scout is one of many self-installed home security systems that requires professional monitoring for users to be able to fully use all of the available features. The company is based in Chicago, Illinois.

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The Good

  • Quick and Easy Installation
  • Helpful Tutorials
  • Choice of Three Colors to Match Decor
  • Can be Moved to a New Residence
  • No Long-Term Contract

Quick and Easy Installation

Scout offers its customers many attractive features in that they may quickly and easily install door/window sensors or door panels that pair with the Scout Hub with little effort required. Equipment is as follows:

  • Scout hub — Scout's version of a typical WiFi-enabled control panel or base station
  • Door panel — A disarmable door sensor that contains an RFID scanner and siren
  • Access sensors — functions as door/window sensors
  • Motion sensor — a sleek version of your typical motion detector
  • Water sensors — senses flooding in areas like your kitchen or bathroom
  • Indoor camera — view live feeds, day or night
  • Video doorbell — answer the door and receive notifications when someone is at the doorstep
  • Keypad — arm and disarm the home security system at the touch of a button
  • Glass break sensor — 25-foot range detects the sound and vibration of breaking glass
  • Smart door lock — integrates with Scout app and features a durable touchscreen
  • Smoke alarm — fire dispatch available with On+ Plan

When you install a system, you must have a Scout Hub with at least one door panel. Other sensors can be added at any point. Additional Key Fobs or RFID stickers, which are used to arm or disarm the Door Panel, are also available.

Mobile App

Setting up a system requires that the user have the Scout app on their Android or Apple mobile device. The Scout app allows you to arm, disarm, and customize your system, including shut down false alarms. 

Helpful Tutorials

Scout has several video tutorials that show customers how to install and pair their equipment with the Hub. These are available on the company's site (but missing from its YouTube channel). 

Choice of Three Colors to Match Decor

The Hub, Door Panels, and Motion Sensors are all available in three colors-black, white, and walnut. 

Can Be Moved to a New Residence

Customers can install Hub in a rented home and move their equipment into a new residence free of charge, making Scout a good option for renters.

No Long-Term Contract

Scout Alarm customers pay from month-to-month or can pay for a year of monitoring for a discount. Most home security companies will require a 3- to 5-year contract for home security services. Scout Alarm, meanwhile, attaches a three-year warranty and a 60-day return policy on all products, and free shipping on orders of $200 or more.

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The Bad

  • Upfront Costs
  • Poor Customer Service

Upfront Costs

In addition to the monthly fee you pay for professional monitoring, you must buy all equipment upfront from Scout Alarm's website. This allows you to customize your system how you like, but it could also cost more than a typical installation fee from a traditional home security company. Scout Alarm packages are as follows:

Scout Small Pack: $229

  • One Control Hub
  • One Door Panel
  • One Motion Detector
  • Two Door/Window Sensors
  • Two Key Fobs
  • One Yard Sign

Scout Large Pack: $319

  • One Control Hub
  • One Door Panel
  • Two Motion Sensors
  • Five Door/Window Sensors
  • Two Key Fobs
  • One Yard Sign

Scout Elements Pack: $349

  • One Contrl Hub
  • One Door Panel
  • One Motion
  • Four Door/Window Sensors
  • Two Key Fobs
  • One Yard Sign
  • One Smoke Alarm
  • One Water Sensor

Scout Architect Pack: $549

  • One Control Hub
  • Onen Door Panel
  • One Motion
  • Four Door/Window Sensors
  • Two Key Fobs
  • One Yard Sign
  • One Smart Lock
  • One Glass Break Sensor

Poor Customer Service

It is never a solid practice to completely change a product after heavily advertising it with specific features. Scout did so with its initial launch, with many customers excitedly arming their home with Scout products. The company advertised that the system was fully functional without the need of external monitoring services and monthly fee. All previously purchased equipment ceased to function with the same features with which it was normally purchased and promised. The company's customer service has been slow to respond to customer requests in the past. While the customers are able to access helpful tutorials online, being able to receive rapid assistance from a live person is beneficial to customers.

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The Bottom Line

Scout originally had many features that were attractive to its customers, primarily that there was no need for professional monitoring service. After customers had purchased equipment for their homes, this equipment failed to function as promised by the company. Since the company had strongly advertised the benefits of not having additional costs or the need for professional monitoring, this resulted in some justifiably angry customers. The company's products are well-reviewed, with the exception of those who were affected by the downgrade of the service. Those looking for a system that is simple and straightforward with a monitoring subscription will find that Scout meets many of their needs. However, the only thing that appears to separate Scout Alarm from a traditional home security company is the lack of a long-term contract. Read Scout Alarm reviews below to see what past and current customers have to say.

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Star Rating

3.8

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26 Reviews

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5 grade

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4 grade

27%

3 grade

15%

2 grade

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1 grade

15%

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Mickey Houston, TX

Very bad experience I've had my Scout alarm for years and batteries just last 3 for weeks. It's amazing how many batteries I went through. I gave up with the alarm due to the rate the batteries drain. Scout made it so difficult to get new batteries I gave up and don't use product anymore

1 year ago

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Reply from Scout Alarm

Hello Mickey! Thank you soo much for your review. It seems like you a have our Version 1 System. We have made vast improvements with our V1s System which increases battery life to 1-3 years depending on use and other environmental factors. The upgraded hardware features also include: 4G LTE Cellular back-up, upgraded from 3G AT&T carrier option, in addition to T-Mobile ZigBee communication between Scout Hub and sensors for improved connectivity. We also changed the communication from a mesh to a 1:1 connection with the hub ZigBee and Z-Wave chipset in the hub Increased drivers in sirens Ventilation to increase the siren volume in Hub and Door Panel Temperature sensors within each device We have an affordable upgrade program available to all our V1 customers so don't hesitate to reach out and we can apply the affordable upgrade discount to you! Let us know if you have any other questions or concerns. Stay Safe!

May. 17th, 2021

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Joe

Awful company, awful product. The system does not work half of the time, the alarm system is not loud enough. The company was supposed to send me a different face plate for the door alarm however I was never sent anything.

1 year ago

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Reply from Scout Alarm

Thanks soo much for your review Joe! It seems like you may have our V1 system, as our V1S has made some vast improvements. The upgraded hardware features include: 4G LTE Cellular back-up, upgraded from 3G AT&T carrier option, in addition to T-Mobile ZigBee communication between Scout Hub and sensors for improved connectivity. We also changed the communication from a mesh to a 1:1 connection with the hub ZigBee and Z-Wave chipset in the hub Increased drivers in sirens Ventilation to increase the siren volume in Hub and Door Panel Temperature sensors within each device We have an affordable upgrade option available to all our V1 customers so please reach out with any questions. Because the system is completely customizable, more door panels and sirens can be added to your system to make it louder! We take great pride in our customer service and I apologize that you weren't sent a faceplate for your sensor. Please send us an email or call and we can get that faceplate sent out to you immediately. Stay Safe!

May. 17th, 2021

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Brewskys Bar Metairie, LA

Sscout sucks and I paid a real alarm company to install a wired system b/c Scout's batteries go out randomly and the Scout alarm hasn't worked in months.

1 year ago

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Reply from Scout Alarm

Thank you for your review of Scout Alarm! I'm sorry you're having troubles with your Scout System. It seems like you may have our V1 system, as the V1s has made some vast improvements that extend battery life to 1-3 years for sensors. Please let us know if you are interested in the affordable upgrade program available to all our V1 customers who also receive free battery replacements with the older system. We also have plenty of troubleshooting steps and changes we can make that can help extend battery life to the V1S System. If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

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Alex Kolesnyk Austin, TX

They could start improve application, hardware and could be more innovative in what they do! All of what they supply is outdated by decades!

1 year ago

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Reply from Scout Alarm

Hi Alex, Thank you for your review of Scout Alarm! We have an app update and new hardware in the works, and we hope to meet your expectations in the future.

Apr. 19th, 2021