Power Home Technologies is a security company based in the southern states of Virginia, North Carolina, South Carolina, Georgia, Alabama, and Tennessee. As an authorized Monitronics dealer, the company installs custom systems with various equipment offerings to meet customer needs. However, equipment pricing and contract length is not available online and a free in-home consultation is necessary prior to installation. This is done by incentive-based salesmen, which may be a potential drawback for some prospective customers.
Among the numerous positive customer reviews, customers continually mention how friendly the Power Home Technology salesmen are. Across the board, the install technicians are also rated as extremely helpful and informative. Many customers report an easy experience with Power Home Technologies.
Power Home Technologies does not offer cookie-cutter security systems like its competitors. Rather, you have the ability to customize your system through a point system. Each piece of equipment has a corresponding number of points. A standard system has 6 points of security but you can add and expand at additional costs.
While Power Home Technologies does not have an in-house monitoring center, it does use an award-winning central monitoring station through Monitronics. Its response center has received one of the highest certifications in the industry, the Five Diamond Certification from CSAA, which requires that all monitoring operators achieve 100% proficiency and certification of its monitoring practices. You can rest assured that its monitoring professionals will take care of you and your home in an emergency.
Power Home Technologies does not list its pricing online due to its custom systems where pricing will vary from customer to customer. If you have a budget in mind, this makes it difficult to window shop online without completing a free in-home consultation.
It is important to note that Power Home Technologies is an authorized Monitronics dealer. While there is nothing wrong with this, it can inhibit the customer experience in that it uses third-party equipment and does have any of its own. Along with using third-party equipment, PHT also uses Monitronic's Alarm Center for the monitoring of its customers. This can make it confusing for you, as the consumer, when you have to switch back and forth between PHT and Monitronics for support.
A lot of home security companies are frowned upon when they have an incentive-based sales team because it leads to dodgy tactics and high-pressure sales pitches. Top rated companies usually won't solicit you because they don't feel they need to come knocking at your door to earn your service.