Peak Alarm Logo
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1 User Review

Peak Alarm is a Utah-based home security company that serves customers across five states with 24/7 UL-5 Diamond CSAA certified central monitoring. Monthly monitoring costs start at $64 per month with a three-year contract. The company also charges an installation fee of $349.

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The Good

  • 24/7 Professional Monitoring
  • Remote System Access
  • Doorbell Camera Surveillance
  • Life Safety Services
Peak Alarm provides a wide range of home security solutions with 24/7 professional monitoring and remote access from any mobile device. The company protects against intrusion, environmental hazards, and life-threatening medical emergencies. Customers are able to see directly inside the home with video surveillance cameras and also see who is at the door with doorbell camera surveillance technology. Video feeds are recorded using cloud-based software systems and can be accessed by the customer anytime. The company's life safety services monitor environmental hazards such as fire, flooding, and carbon monoxide. Many home automation features can be scheduled and controlled from any location with the Peak Alarm mobile app. Customers are able to control the home's lighting, door entry access, temperature, and garage door. Customers can reduce total energy costs and may be able to receive a discount on their homeowner's insurance.
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The Bad

  • $349 Installation Fee
  • Three-Year Contract
  • Automatic Renewal
  • Limited Equipment Warranty

The standard service agreements from Peak Alarm are for a minimum of three years and the company offers contracts for up to five years. The contracts will automatically renew for one year upon expiration. Customers must cancel service agreements in writing and may be subject to an early termination fee. This fee is generally the remaining balance remaining on the account at the time of cancellation and is due immediately after the contract is severed. The company's equipment warranty is severely limited compared to similar marketplace competitors. Peak Alarm offers a warranty on labor for 90 days and a parts warranty for one year. This means that customers are responsible for these costs separately from monthly monitoring fees for the rest of the contract agreement. Service transfer fee information is not made transparent on the company's website and customers may be charged if they move to a new residence while under contract.

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The Bottom Line

Peak Alarm offers a comprehensive range of home security solutions with 24/7 professional monitoring, and remote mobile access. Services include burglary protection, life safety, home automation, video surveillance, and energy management; however, customers must maintain services for three years and the company is not transparent with many of its policies and fees.

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1 Reviews

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James Voyles Nampa, ID

In addition to the security system and 24/7 services, they installed a security camera system and aided in the design and installation of a Z-wave based home automation system. The service team in Boise, ID is very responsive and helpful. We have been Peak customers for over 23 years, and have never had a single problem.

3 years ago

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