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Guardian Alarm Company

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5.8

Overall Score

LAST UPDATED: May 27th, 2022

Guardian Alarm is a family-owned company that has been proving home security and automation services for over 85 years for customers in Michigan, Florida, and Ohio. Monthly monitoring plans begin at $42.99 and the professional installation fee is undisclosed. Home security plans feature 24/7 professional monitoring and remote system access.

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The Good

  • 24/7 Professional Monitoring
  • Professional Installation
  • No Cancellation Penalty
  • Free Service Transfers
Guardian Alarm offers three comprehensive home security plans with 24/7 professional monitoring and installation. Same day service is available for most home security installations and customers are able to receive discounts on monthly monitoring plans through specials offered on the company's website. The home security company does not charge a penalty for customers to end their service contracts early and does not charge for service transfers to a new residence during the contract period. Guardian Alarm also provides home automation, video surveillance, energy management, and medical alert devices and services. Customers are able to control home automation features remotely from any location on their mobile devices. According to the company's website, the response time for emergency response is 15 seconds. The company also provides security guard escort and protection services. Customer reviews are mainly positive online regarding the company's customer service experience.
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The Bad

  • No Equipment Warranty Information
  • Automatic Renewal Clause

The company does not disclose information on its corporate website on any included equipment warranties. If no manufacturer warranty is available, customers will be held responsible for parts replacement and service call costs. Customers are required to sign service agreements, which may be automatically renewed upon expiration. Service areas are limited to an area of three states. It is also unclear whether customers will need to pay for equipment upfront or if the cost is rolled into the monthly monitoring fee. There is no pricing information offered on the company's website on costs for equipment or system upgrades. The company does not appear to offer video doorbell camera surveillance in its home automation program.

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The Bottom Line

Guardian Alarms offers home security and automation services for its customers in Ohio, Michigan, and Florida. Available plans feature professional installation, 24/7 professional monitoring, remote system access, and no cancellation or service transfer fees; however, customers must agree to the service agreements and there appears to be no offered equipment warranties.

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Star Rating

3.4

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13 Reviews

Review Breakdown

5 grade

54%

4 grade

0%

3 grade

0%

2 grade

23%

1 grade

23%

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Al Maciulis Frankenmuth, MI

I had a great experience with the sales representative Mike of Guardian Alarm Security who took a lot of time to explain the different options and wasn't "pushy"at all. The technician Justin was not only very efficient but very professional and informative. He answered all our pertinent questions in depth. Further he was amazing in the fact that he left his personal service number by telling us if there are any difficulties in the security system function to call him immediately and true to his word a problem did occur and he returned our call as soon as it was possible. This is an unsolicited advice but if you are dissatisfied with your current home security system provider or are looking for one, consider Guardian Alarm Home Security for the reasons stated above.

4 years ago

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Bill Hazelrigg

They have been great since day one (have had this service for several years now). They have called when the smoke alarm went off (bad cooking in the kitchen) and when the front door did not close and opened when I was away. They called me on my land line, my cell phone and then my emergency contact. They have been great to deal with...and I have not had any problems. I would recommend them.

5 years ago

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Paula Alexandria, KY

Excellent service and very fast response time. Everything was amazing from Sales appointment to my install. My salesperson followed up the following day after my system was install and even personally delivered more yard signs and stickers to me when I needed them.

5 years ago

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Gary Sorrento, FL

We have been using Guardian Alarm Services Co. for 5 years in this home. Prior to moving in this new home, we also had Guardian as our security, alarm service in our previous home for 11 years . There was to be no question for us to stick w/ Guardian when we moved in.. They are very responsive to any situation, including when a mistaken alarm tripped by us or when we do a periodical test. The same professional, knowledgeable and friendly service tech did the installation in both of our homes. We couldn't be more comfortable and satisfied using Guardian's services.

1 year ago

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William L Strong Brighton, MI

for 20 years (since 1997) we have used (and continue to do so) Guardian Alarm and have no negatives during that time, including the initial installation.

5 years ago Edited September 14, 2021

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Laura Mccall Marysville, CA

Guardian is amazing, I feel very protected in my home right now. Customer service is super helpful and they walk me through anything I need help with or they send a technician out quick quick

1 year ago

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Nancy Oliver Lake Orion, MI

We have had guardian alarm for years. Always felt protected and safe. Prices are reasonable and customer service is tremendous.

1 year ago