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Guardian Alarm Company

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8 User Reviews

Guardian Alarm is a family-owned company that has been proving home security and automation services for over 85 years for customers in Michigan, Florida, and Ohio. Monthly monitoring plans begin at $42.99 and the professional installation fee is undisclosed. Home security plans feature 24/7 professional monitoring and remote system access.

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The Good

  • 24/7 Professional Monitoring
  • Professional Installation
  • No Cancellation Penalty
  • Free Service Transfers
Guardian Alarm offers three comprehensive home security plans with 24/7 professional monitoring and installation. Same day service is available for most home security installations and customers are able to receive discounts on monthly monitoring plans through specials offered on the company's website. The home security company does not charge a penalty for customers to end their service contracts early and does not charge for service transfers to a new residence during the contract period. Guardian Alarm also provides home automation, video surveillance, energy management, and medical alert devices and services. Customers are able to control home automation features remotely from any location on their mobile devices. According to the company's website, the response time for emergency response is 15 seconds. The company also provides security guard escort and protection services. Customer reviews are mainly positive online regarding the company's customer service experience.
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The Bad

  • No Equipment Warranty Information
  • Automatic Renewal Clause

The company does not disclose information on its corporate website on any included equipment warranties. If no manufacturer warranty is available, customers will be held responsible for parts replacement and service call costs. Customers are required to sign service agreements, which may be automatically renewed upon expiration. Service areas are limited to an area of three states. It is also unclear whether customers will need to pay for equipment upfront or if the cost is rolled into the monthly monitoring fee. There is no pricing information offered on the company's website on costs for equipment or system upgrades. The company does not appear to offer video doorbell camera surveillance in its home automation program.

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The Bottom Line

Guardian Alarms offers home security and automation services for its customers in Ohio, Michigan, and Florida. Available plans feature professional installation, 24/7 professional monitoring, remote system access, and no cancellation or service transfer fees; however, customers must agree to the service agreements and there appears to be no offered equipment warranties.

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Star Rating

3.3

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8 Reviews

Review Breakdown

5 grade

50%

4 grade

0%

3 grade

0%

2 grade

25%

1 grade

25%

Sentiment Criteria

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Quality

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Al Maciulis Frankenmuth, MI

I had a great experience with the sales representative Mike of Guardian Alarm Security who took a lot of time to explain the different options and wasn't "pushy"at all. The technician Justin was not only very efficient but very professional and informative. He answered all our pertinent questions in depth. Further he was amazing in the fact that he left his personal service number by telling us if there are any difficulties in the security system function to call him immediately and true to his word a problem did occur and he returned our call as soon as it was possible. This is an unsolicited advice but if you are dissatisfied with your current home security system provider or are looking for one, consider Guardian Alarm Home Security for the reasons stated above.

2 years ago

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Bill Hazelrigg

They have been great since day one (have had this service for several years now). They have called when the smoke alarm went off (bad cooking in the kitchen) and when the front door did not close and opened when I was away. They called me on my land line, my cell phone and then my emergency contact. They have been great to deal with...and I have not had any problems. I would recommend them.

3 years ago

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Paula Alexandria, KY

Excellent service and very fast response time. Everything was amazing from Sales appointment to my install. My salesperson followed up the following day after my system was install and even personally delivered more yard signs and stickers to me when I needed them.

3 years ago

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Mike G Stoehr Cincinnati, OH

We have been Guardian Alarm customers for many years after they took over ownership from Cincinnati Bell but we hardly heard a peep from them until last year when they sent us a letter saying we qualified for an upgrade to our system and would be able to get special pricing. We called, the salesperson came and pitched a system with upgraded features but not only was the up front cost $500 to $1,000 but our monthly rate would double. After getting a couple of more estimates we decided to to go with a different provider that was half the monthly cost of Guardian. I called to cancel our service in the Sept/October 2018 time frame and told them we we're switching but they kept trying to send me to a retention specialist. I finally just sent them a cancellation notice through their website message/question board explaining that I was not happy and terminating my service. I never did hear back from them. Come 2019 and I find they are still billing my credit card for a monthly fee. On January 11th I call them to complain, cancel service and ask for a credit but once again customer service says they cannot cancel without having me talk to a retention specialist so after waiting on hold for about 25 minutes they tell me they are busy and will call me back so I leave my information. No one calls me back until two and a half weeks later upon which I explain everything again and they finally agree to cancel my service but will not give me back credit for any prior billed months because they did not have a record of my calling in the Fall of 2018. They said only their billing department could give a credit so they transfer me to them but they were not authorized to give any credit either and told me I was still being charged because I had to give them a thirty day notice to cancel. A credit back to the original time I called and notified them would have been less than $100 but instead I now have to write a negative review and get in touch with the Better Business Bureau. Lousy customer service led to this and I would now never recommend them to anyone.

2 years ago

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bill guentert Colton, CA

first it took 3 week to get it installed then less than 1 month the sensor to the gararge door does not work you call for help they say we will work on it 5 phone call later your then told no one can come out for three weeks so you are just screwed butt you still have to pay next door house has same problem they will tell you we will be out then they cansel look around better than i did before you choose

3 years ago

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Richard Oloya Canton, OH

I have had them for over 20 years (including their predecessor, Barco Security) and was quite satisfied with them, however over the past 3 or 4 years they have been quite tardy. They have not responded to alarms, to both smoke and door/windows opening accidentally. I have tried to discuss with them, but the response has been negative. I am reviewing various systems to see which one to switch to. ROO, Canton OH

3 years ago

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William L Strong Brighton, MI

for 20 years (since 1997) we have used (and continue to do so) Guardian Alarm and have no negatives during that time, including the initial installation.

3 years ago

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A2ZAUTOINC Hamtramck, MI

it is a big mistake i switched to guardian alarm from day one the sales man gave me false info i found out after they install the system then i was stuck with there contract i was with ADT FOR over 23 years no problem i made a mistake while paying my bill through bill pay bank of america i paid $9,600.00 instead of $96.00 i have been waiting over 2 weeks to get my money back i dont have my money yet the manger never answer the phone or return my call back

2 years ago

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