Name: Frontpoint
Rating: 4.1

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Verified Customer

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5

Every time I have an issues, I call up and they have it resolved. I have had issues with camera going off line and some equipment beeping at me and they've helped me.

4 years ago

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Verified Customer

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4 Yuma, AZ

The price is good. The equipment is good and pretty dependable. The range isn't that good so they sent me long range sensors and that worked out just great. Customer service is good.

4 years ago

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Verified Customer

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Michael Burns Flat, OK

The door sensors are too far away and don't always work correctly. I like the fact that is connected to cellular data for alerting and customer service is there every time I need to get a hold of somebody.

4 years ago

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Verified Customer

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Cris Apex, NC

I think they need to get better at their technology, especially the looks of the keyboard. They actually do a really good job answering my questions and I like being able to turn it on and off.

4 years ago

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Verified Customer

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Cindy Fresno, CA

Actually very very happy with the customer service. The system is easy to use and the only thing I could suggest to them is to have options with motion detectors.

4 years ago

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Verified Customer

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Steven

Frontpoint used to have live people that you could call and talk to but they've recently switched to a fully automated system and it's not convenient or user friendly.

4 years ago

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Vernon Canyon Country, CA

Whenever I have a problem I do unable to get a hold of customer service very easily. I thought it was a good rice at the time, but now other companies are less expensive.

4 years ago

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Verified Customer

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Marcia

They are very easy to deal with, however we had quite a few glitches in the first 4-6 months. Getting a larger sensor on one door seemed to take care of the problem. It took too long to come to that solution, though.

4 years ago

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Verified Customer

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Mary

The keypad at the door doesn't work very well even with new batteries. Also the app on newer iPhones definitely don't seem to be very good. It says it's disarmed and is armed and or takes a few times to get it to come up. When it works it works that's A good point

4 years ago

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Verified Customer

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Karleen Satellite Beach, FL

I have been having issues, but their support is good. They're very responsive. The equipment is wireless and so not as reliable as a hard wired system but it is nice to have wireless accessibility from home.

4 years ago

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Verified Customer

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Russell Fort Worth, TX

Frontpoint is affordable and gets the job done. It definitely looks a little out dated but it makes me feel safe and they are polite every time I call in.

4 years ago

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Barbara Longmont, CO

My daughter researched companies and choose front point for us. They are responsive though we have had a lot of malfunction issues but they have been pleasant each time I've had to contact them.

4 years ago

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Verified Customer

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Bill Ocala, FL

Peace of mind because it is reliable and when the alarm goes off, they call promptly. There are cheaper ones but this is he best price for what we were looking for.

4 years ago

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Verified Customer

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Daniela

They've always been very responsive when I call with questions or need their help with anything. Sometimes I have issues with the panel but nothing major.

4 years ago

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Verified Customer

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Stacy

Good customer service. They always call to make sure everything is ok and helped us get it started. It works every time. We can use it from our phone.

4 years ago

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Tara Spring Valley, CA

I was able to put everything up on my own. Any time I've called to ask for help they've been very patient. I think you get a quality product but their prices could come down more.

4 years ago

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Verified Customer

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Diana

The customer service provided has been exceptional. They were very helpful when I was setting up. It was easily installed and compact. I like that it reminds me to set my alarm and when I've been gone.

4 years ago

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Virginia

The best thing is the actual alarm going off and knowing that I get the police quickly. I've had no troubles with the equipment and they are quick to respond. I am happy with it.

4 years ago

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Paul Suttons Bay, MI

The people that I've worked with have been very helpful. I've had a couple of issues with the equipment itself being on a cell phone service because no one told me that I could get wireless. I've had a couple of issues where I couldn't get access to the panel on my cell phone.

4 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us. We would be happy to have one of our Support Supervisors reach out to assist you and make sure we get everything working exactly how you need it to. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon!

Oct. 15th, 2019

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Verified Customer

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Taja Cincinnati, OH

I was able to install it myself and it was very easy to follow. They handle any concerns or anything that I need help with the system. It's easy to use.

4 years ago

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Verified Customer

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Grant Denham Springs, LA

They are just very helpful whenever I have to call. We got a couple of false alarms because of how it's installed but that's kind of on us because it was self installed.

4 years ago

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Warren Charlotte, NC

Customer service is pretty good and I am pretty happy. It is easy to use and you get this little voice that tells you when it is activated and he doors open and close so that's good.

4 years ago

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Verified Customer

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Anonymous Sedona, AZ

Their services are as good or better than their major competitors. It is the easiest system to set up and provides the best security. It is good quality.

4 years ago

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Allen Myrtle Beach, SC

They're a pretty chauvinistic company. They called me when my husband was not available and even though I was knowledgeable on the problem, they refuses to talk to me and said they would call my husband back. We have had sever experiences with the product going bad, the last time during a hurricane, the alarm kept going off, and we still haven't heard back from them though t has been 3 or 4 weeks. We had to replace the front door sensors and the living room sensors are currently offline. Their equipment seems to be failing quite quickly.

4 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon!

Oct. 3rd, 2019

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Jerry

The customer service is there to respond, although sometimes not helpful. Some of the sensors do not stay linked to their home network. I don't find them a very good company. They like your call number to your cell so if your alarm goes off when you're not at home, they ask you what's wrong but if you're unable to answer the question because you're not at home, then they don't know what to do so it's really not very productive.

4 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon!

Sep. 24th, 2019

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Verified Customer

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Chad Perham, MN

Their customer service is pretty good. They're always there to answer your question. I have the motion sensor cameras and it all works for me for what I need. Frontpoint is a good company. They have good customer service.

4 years ago

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Verified Customer

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Disappointed Discusted

They didn't even send all of the sensors we paid for and they numbered 10 of them wrong. The door sensors were going off in the middle of the night and we had NOT even placed them yet because they were numbered wrong and the cops came out, etc. Huge and scary problem. Plus, most of the motion sensors have fallen off of the wall. We spent a couple of hours on the phone with technical support and asked if there was a human they could send out to help with this awful mess and they said that does not exist. We are constantly getting emails from Frontpoint, saying that different zones are "off line" or it's just gotten "back on line" ABSOLUTELY RIDICULOUS...THIS IS ONE OF THE WORST, MOST INCOMPETENT COMPANY EVER!!! I have been very sick for the past 6 months and this had made everything worse. Legal counsel will be helping us with this case!!!

4 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please Private Message us with the name and address associated with your account? We look forward to hearing from you soon!

Sep. 12th, 2019

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Verified Customer

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James

I have heard the alarm go off inside the house, but there is no noise outside. I don't know if the motion detectors work or if the glass breaker alarms work or if the motion detectors work. What I have seen I like. Its just hard to give a best rating when you don't know what really happens when the place is robbed.

4 years ago

Reply from Frontpoint

Hi James,

Thank you for taking the time to share your experience with us. Our support team is always here to guide you through ensuring your system is working and giving you the peace of mind you need, so please don't hesitate to reach out to us if you have any further questions or concerns!

Sep. 12th, 2019

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Deron Johnson

It's OK for the price. However, there have been bugs and there is not 24/7 support except for emergencies. I'm not "unhappy" but do not plan to renew. I would recommend to someone wanting an OK Security System at a good price.

4 years ago

Reply from Frontpoint

We appreciate your feedback as it is the best way for us to grow! Please let us know if there is anything we can do to assist you in the future.

Sep. 11th, 2019

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Verified Customer

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Rowland Mims, FL

I had to leave a message and it was a little wait time. It's basically no headache. Everything was pretty explanatory on how it was laid out. It's easy to use as a customer.

4 years ago

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Charles Camby, IN

I've had a lot of uses with Frontpoint. There have been billing issues with charging my card and it takes forever to get things credited back to my account for several reasons. The coverage does not cover the whole house that I bought for the unit. I've already had to replace the three of the sensors so I'm not happy with the system. There's constantly something that always an error.

4 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. We would like the opportunity to make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 26th, 2019

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John

I thought it was going to be the best security system for me, but there were a lot of issues regarding the equipment they sent me. Hopefully those are resolved now because they were able to help me but the representative was difficult.

4 years ago

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Kimberly

Equipment is easy to install and it was simple. They are focused on customer service, they're very thorough and will stay with you on the phone as long as necessary.

4 years ago

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Verified Customer

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Tate

The people you get a hold of in customer service are really trained and actually help you. The security didn't work as advertised, it doesn't run off out wifi.

4 years ago

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Yvette

The biggest selling point was the ability to hook it up by myself and the ability to monitor it on the app on my phone. I wish they would lower the price on some of their items like the camera.

4 years ago

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Timothy

I've had issues with it going off in the middle of the night for no reason but it is convenient and every time it is easy to get through to customer support.

4 years ago

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Nicholas Union, KY

We've enjoyed using this system it's been good for our needs. It all works pretty good. There were some issues that we had that took quite a bit of time to resolve.

4 years ago

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Aliyah Arlington, TX

My son put the equipment up and had no problems with it. They tell you when someones at the door you can get pictures. Even when the wind blows you get a picture.

4 years ago

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Rose

Our experience has not been a good one. For starters, the cheap plastic thing that was supposed to stick to the wall next to one of the doors kept falling down and screwing up the system. We also found the hassle of messing with the keypad every time we went in and out to be a huge hassle. So we contacted Frontpoint to cancel the service and they would not allow it!!! Now we are being robbed each month by the company that is supposed to protect people from theft. So you'd better be sure you like it before you even get a chance to try it or you will be wasting a ton of money! Also, wait time on the phone is too long.

4 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 6th, 2019

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Christy Reed

I am VERY disappointed in customer servcie! I have gone over my situation with several individuals @ Frontpoint, but no one has been back with me about this. When I purchased the service (one for me & one for my daughter). I explained that I did not need to pay for service for my daughter bc she lives in a condo bldg.

4 years ago

Reply from Frontpoint

We first want to sincerely apologize for the negative customer service experience you have had with us. We are going to have one of our Support Supervisors reach out to address all of your concerns and make sure you are fully taken care of moving forward!

Jul. 30th, 2019

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Monica Milligan

It hasn't been a good experience at all with this system! The security system and app are both faulty. Customer service manager was very rude and not helpful whatsoever. As soon as my contract is up, I will be going with another company as soon as possible. The app constantly reads false and says my alarm is disarmed when I'm fact, I armed it. The cameras are always going in and out of service... I do not like this system, period!

4 years ago

Reply from Frontpoint

Thank you for taking the time to share your experience. One of our Support Supervisors will be reaching out to you soon to ensure your system is working exactly how you need it to. We look forward to speaking with you soon!

Jul. 29th, 2019

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Jenna

It has been good so far, they worked with me on price when I discussed the other options that are cheaper out there so I kept them. I love using the app.

4 years ago

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5 St Louis, MO

We had a few issues with trying to get things set up properly at first and then we finally got it figured out. The app is really easy to manage your settings.

4 years ago

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4

I've had no problems and very little need for customer service. The equipment is not perfect because some of the items are held in place with sticky tape. It's easy installment.

4 years ago

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Jennifer Los Angeles, CA

I don't have to wait a long time to talk to a human when I call customer service. My alarm has gone off a couple of times and I don't know why and it basically costs me a hundred of dollars each time.

4 years ago

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Paul

Everything has worked well and I haven't had much trouble with it. The equipment is clearly decent but I have a bit of a challenge with the cameras but otherwise it is all good. I like that everything is on the cell phone.

4 years ago

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Molly

It's been pretty easy to deal with and I like how it is all shipped to you. I like the pricing. It is constantly going off at night and sometimes during the day, so I'm not sure when it is working or not.

4 years ago

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Jamil

They are available and accessible and helpful. It was right for me because of simplicity and convenience. It is simple to operate but there are some technical difficulties that do arise from time to time.

4 years ago

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Charles

Had a lot of trouble with the equipment. The camera has been good and reliable but the rest of the equipment has been hard to set up. I suggest they train their customer service reps with technical service issues.

4 years ago

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Jan

My husband passed away and I made the decision to sign up to quickly after his passing. They are eight dollars a month more than a competitive company that has the same equipment. I tried to get them to reduce it to a competitive price but I already signed a contract. I don't have much contact with them. It misfires in the middle of the night and it is uncomfortable to get up and then there is no indication someone has opened or closed the door. I would not recommend them.

4 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jul. 22nd, 2019