Name: Frontpoint
Rating: 4.1

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Verified Customer

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Stephen Casey Long Beach, CA

We went with this security system because of its ratings. Their customer support does exactly what they need to do without any issues on my end. All of the equipment works like it's supposed to as well.

5 years ago

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Julissa Gil

I wish it was actual buttons instead of a flat screen, because for some people with long nails it's hard, but it's not that big of a deal. Everybody is very helpful when I speak to them.

5 years ago

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Gary Meyers

They tried to sell me a lot of extra equipment that I might not need. The equipment that I got seems reliable. The one concern I have is that every once in a while, we do something stupid that causes a false alarm and they don't even call us, which makes me wonder if they are even listening.

5 years ago

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Maria Flores

The equipment is user friendly, I like that I was able to set the system up myself through instructions on their website. I became unemployed and they were willing to lower my payments for 3 months to help me out as well.

5 years ago

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Vijetha Narasareddy

Customer care is really nice, they were able to answer all my questions and clear my doubts. They even helped me install everything after I lost the instructions. I never have any issue with the equipment, but I do wish their products were more budget friendly.

5 years ago

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Anonymous

I signed up because they were rated top-tier, and they were a little bit cheaper than their competitor. But, I've had some bad experiences and I'm locked in a contract with them even though I want to leave them. Everyone is trained a little differently, no one answers the question the same. Some people there have a little attitude, and I thought that was kind of rude. There was a situation where an alarm went off and they called, and we told them it was a false alarm, but they had an attitude about that. I use them on my rental properties, so I was hoping they could give me a discount because I have multiple accounts with them, but they wouldn't do it. I talked to 6 different people one day and not one would give me an answer. The equipment is ok, it's all plastic and the siren isn't loud enough. The battery loses power and won't keep the panel running. They're supposed to call you when that happens, but no one ever contacted us about the lack of power.

5 years ago

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Rachel M

Always answer when I need them, the system feels safe with the cell chip instead of batteries or wired, I love the phone app to check if my system if I need to, and great customer service!

5 years ago

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a fan that grew to be disappointed

They will all ways answer the phone when you call and help you with all your problems. And I remember when I first gotten my system we didn't know how to position the sensors they helped us. They dependable.

5 years ago

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Stephanie

I love the customer service, and the system works great, but it was a nightmare to install and is incredibly bulky and ugly. Also, there is no way to mount the keypad into my wall or hide the camera chords without spending an extra $1,000 on an electrician to run equipment through the drywall and make it look decent in my new home. There is also no way to have someone from Frontpoint help you physically install the system (they can only talk you through it over the phone), so you are on your own. I have been in my house for 2 months, owned my system for 3 months, and I just finished fully installing it (with the help of an expensive electrician). I should have gone with a company who installs the system, mounts it, and makes it look better aesthetically speaking.

5 years ago

Reply from Frontpoint

We apologize for the negative experience you feel you have had with us, as it is far from the quality of service we aim to provide all of our customers. We would like to make the situation right for you. At your earliest convenience, please private message us with the name and address on your account. Thanks for your feedback and we hope to hear from you soon!

May. 21st, 2018

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Anonymous

My experience with them has been pretty good. They are always really quick to help and they stay on the phone as long as needed to walk you through things. They also provide you with honest information about the product and whatever else you might need.

6 years ago

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Cody Meenan

The previous owner of the house had left their sign behind, so we decided to give it a try. I guess it's good but I keep having some issues with the sensors. The alarm just keeps going off because of my cat, I've got to call them about that.

6 years ago

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Ashley Wilson

The system is reliable, I haven't had an issue with it at this point. They are very attentive and they're willing to go the extra mile just to make sure that you're getting good customer service.

6 years ago

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Lauren Patterson

They are extremely helpful when troubleshooting issues. The one problem I've had is that the camera is very sensitive to fog, snow, and rain, so it sets the alarm off when there's any of that. Inevitably, I've had to unplug it whenever there's a snowstorm.

6 years ago

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Geraldine Kirby White Hall, AR

I looked at several security systems and like them the best. It's a very reasonable and affordable system. The equipment was all easy to install and simple to attach. Every time I call them, they respond.

6 years ago

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Harshad Desai Phoenix, AZ

Their equipment is older. After I got it I went back and researched a bit more about what other companies were offering. I saw a lot of really good digital kind of equipment available. Frontpoint is still using analog so I really think they should upgrade. The monitoring and equipment are both very costly too, especially if you consider what it costs and what they provide. They either need to reduce the price or provide more equipment and service.

6 years ago

Reply from Frontpoint

Thank you for your feedback and for the suggestions. We always use the feedback we receive from our customers to help us grow as a company.

May. 21st, 2018

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Joe Garibaldi San Jose, CA

I actually picked them because they had good customer service reviews. I've called them several times and I always get good service. The system itself was very simple to install.

6 years ago

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Donna Winge Naples, FL

I got it as a recommendation. Overall, I'm satisfied with everything. Customer service is great. They're easily accessible and they can usually solve the problem. The system itself works properly.

6 years ago

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Anonymous Sellersburg, IN

I went with them because they gave you the option to pay by month. I thought that was easier than what other companies offered. I ended up regretting it though. I had to install everything myself and now I'm tied to a 3-year contract with them that I cannot just cut off. If I'm given the chance, I'll switch to another company. I'd just rather have another system that lets me see who rings my doorbell as soon as they do. This one can't do that.

6 years ago

Reply from Frontpoint

We appreciate you taking the time to share your feedback with us, as it is the feedback we receive from our customers that truly helps us grow as a company.

May. 21st, 2018

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Sharon Picard

I was looking to switch companies and since their system was easy to use and a little more reasonable I signed up. I had a whole lot of trouble getting everything installed though. Maybe I didn't have the right information or asked the right questions, but they were always there to try and help me.

6 years ago

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Phillip Ponder Phoenix, AZ

The previous owners of my house had the system installed so we just stuck with it. It's a very reliable system and customer service has always been good about answering my calls.

6 years ago

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Anonymous

The system seemed to be the most modern and open to integration with home automation, that's why I decided to go with it. They should be even more open to third party automation, the system would benefit from integration with apple home. They've always been super responsive, considerate, and detailed in their responses.

6 years ago

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Russell Schlager Waunakee, WI

I had to get involved with customer support in the beginning. They just seemed to know their stuff well. I'm happy with the service, though the design of the system is clunky and kind of ugly. I also think that the price for the monthly service is too high.

6 years ago

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Paul Flanagan Virginia Beach, VA

I went with them because their customer service has a good reputation. They have been very responsive and knowledgeable so far. The equipment itself is just average, but it does the job.

6 years ago

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Gregory Goley Ocean Springs, MS

The system was easy to install and I haven't had any issues with it. They're a great company, very customer oriented and responsive. Every time I've called them they have been able to fix my problems.

6 years ago

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Andrew Middletown, NY

Equipment and customer service are excellent have had no problems the only thing I would like to see change is a drop in the price of the equipment but you get what you pay for and it's high quality

6 years ago

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Reinier Carreno DeLand, FL

Customer service is very good and the process of installation is very easy, but their doorbell camera needs an upgrade. Even with a WiFi extender less than 8 feet away from it and the original WiFi equipment not more than 20 feet away, it has problems recording sometimes.

6 years ago

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Informative Winter Haven, FL

Haven't had an issue with service to imagine the what if; so I give them a 9. I was alerted of power failure today, so what if, there was no feedback as to was there a breach on windows or doors as an all clear. Communication is key!

6 years ago

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Anonymous

They were the first service that I called after seeing they had the best ratings out there. They guy that I talked to was very helpful and I just signed up. In general they have been helpful so far and things have been ok with the equipment too.

6 years ago

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Anonymous

Given the research that I did, they were the best service overall. Customer service is good but not perfect. Getting it all set up was a bit of a hassle since there were a couple of glitches. I've had a lot of disconnection problems with the equipment, but eventually it all worked.

6 years ago

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Janet Snead

Customer service has been very friendly and nice. They answer all of my questions in a timely manner. My fire alarm picks up every little thing that I burn in the oven. It's a manageable service.

6 years ago

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L.W.

Back in the beginning they were very good and talked to us some, but we really haven't called them much since. The equipment has done it's job well. It was pretty quick and easy to install. We like it so far.

6 years ago

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Ashley Mckenzie

We just have the basic equipment, but it all works well. Every time I call for help I haven't had any problems getting to them. I only wish that it would all connect to our nest accessory, they're still working on that.

6 years ago

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Gaurav Jain

It's pretty nice to talk to them. They're very helpful and nice but some times I feel like somethings could be troubleshooter over the internet instead of through the phone. Everything else is fine. The equipment is pretty standard.

6 years ago

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Edwin Quinones

The most important reason I chose them was that it didn't require me to have a long contract. They have been very responsive, we have had no delays in communicating with Frontpoint. The equipment does its job, there's really nothing extraordinary about it. It gives me some peace of mind though.

6 years ago

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Anonymous

The equipment is good. For the most part their customer support is good, but we did have a bit of a problem at one point. There was just a lot of misinformation going around and things got confusing. They tried their best to make it right and things turned out ok.

6 years ago

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Frederico Vuittonet

I went with them because they were highly rated in their customer service. They have been friendly, responsive, and knowledgeable so far. They don't try to over sell me or anything. The equipment has been excellent too.

6 years ago

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Joseph Pedicini

At the time we got it they were the most affordable option. There have been no issues with the equipment and the setup was easy. They have been able to answer my questions when we call them, but we've had some issues with them.

6 years ago

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James R. Lyman

I picked them because they were listed as the number one service. They are pretty easy to deal and work with through the phone. They made the installation pretty easy for me. The equipment works fine and does the job.

6 years ago

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Lyndi Kaul

They were listed as the best service for the best price when I looked them up, so I signed up. We have a problem with the portal thingy, we tried to use it to talk to somebody but it didn't really do anything. I still need to call them about that.

6 years ago

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Marcus Leavitt

My husband chose them so he's the one that has dealt with customer service and such. Everything is up to date, but I don't know about the quality of it all. It seems like someone could just unplug it and the security system wouldn't work anymore.

6 years ago

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Nola Fryar

I've had the system for about 3 months now. I got it because of the cost, the easiness of setting it up, and the fact that it included cameras. Customer service seems to be helpful, but they don't really have 24/7 technical support. That didn't help when we had some issues with the camera.

6 years ago

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Bonnie Kelly

I got it because of the advertisements that I saw and because the price was fair. It was easy to install and we had excellent coaching with that part of the process. It has worked fine so far.

6 years ago

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Anonymous

When I got it I liked that the company didn't really pressure me into buying the product. Their technology and all the stuff they have, in terms of monitoring and such, is very reliable too. The only thing is that there are a couple of options and functions that I wish the machine could handle, but it can't.

6 years ago

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Anonymous

I was looking for something cheaper than what I had, so I went with Frontpoint. I had an issue with one of the sensors. The thing was mostly attached to the wall but the cover, the one with the magnet, that fell off. When I called about it they wanted to charge me even though I had just gotten the system.

6 years ago

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Davidj Longwood, FL

Easy to use, staff friendly & helpful- assisted by phone during the time we installed equipment ourselves. Good price point for initial equipment, but add ons are very expensive. I don't understand why

6 years ago

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Vickie Greenfield, IN

Need more camera options (Power over ethernet, outdoor ratings, 4k, night vision, etc). Need more monitoring equipment (ability to have multiple keypads, multiple speakers (if I'm in the garage I want to hear the door chime clearly instead of hoping to hear it over outdoor noise and interior walls)). I love the app. Would like true silent arming. I don't want to hear any beeps. I hate waking my wife turning the alarm on. Customer service is always nice.

6 years ago

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Robert Westerville, OH

It was quite simple and easy to install; the printed instructions were very adequate. We only made one call during the set up, and it turns out that our questions were easily answered, so we're very satisfied.

6 years ago

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Michael Baltimore, MD

I think Frontpoint is probably the most affordable and complete option that's available. Their service is convenient and cost effective, plus, they're very responsive as well. The equipment was easy to set up, and I was even able to self-install it.

6 years ago

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Jackie

So far, their representatives have been pretty well. They reply the emails pretty quickly, and the wait time is quick as well. Plus, it wasn't hard to install the system. Actually, the reason I chose them was because they had good reviews and offered a reasonable price.

6 years ago

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Steven Bradenton, FL

From what I read online, Frontpoint was the highest rating company that had the easiest system to use, so I chose them. Installing it was very seamless, and I really like the fact that it lets me know if my garage door is open, or if I forget to arm the system at night. Plus, I can disarm it from my phone directly, so I really like it!

6 years ago