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Fluent Home

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7.6

Overall Score

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LAST UPDATED: March 27th, 2024

Fluent Home is a company whose team members have 70 years of combined experience in the security industry. The company offers customizable, state-of-the-art security, technology, and energy management products and services. Fluent Home builds custom smart security and energy-efficient home automation systems. With every family having different needs, Fluent Home makes it a priority to have flexible packages — from basic security equipment to advanced home automation.

Fluent Home offers convenience by providing you with its Alarm.com app so you can access, monitor, and control all your systems from one integrated interface. Additionally, Fluent Home prides itself on delivering exceptional customer service and the company strongly believes in giving back to the community through charitable donations.

 

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The Good

  • Customizable Plans and Equipment
  • Home Automation
  • Remote Control Access via the Alarm.com App
  • 24/7 Burglary and Theft Monitoring
  • Fluent Guarantee and Lifetime Warranty 

Customizable Plans and Equipment

Fluent Home does not provide pre-built packages, rather it offers you a custom solution that allows you to hand-select security equipment that suits your needs so you don't have to pay for features you don't need. This provides more versatility to customers and peace of mind that they won't be missing out on any camera or security solutions they desire. Fluent Home costs will vary depending on the plan you select (home automation and added security equipment will increase your monthly fee), and all security packages require a 36-month contract. 

Standard Features Included

  • Fluent 24/7/365 burglary & theft monitoring
  • Easy-to-use touchscreen control panel
  • Customized 8-point security system
  • Remote web & mobile access/control
  • Remote arm & disarm alarm system
  • Email and text notifications

Optional Features Included

  • Carbon monoxide monitoring
  • Flood sensors & freeze detection
  • Personal emergency device (medical)
  • Lighting control
  • HVAC control
  • Automated door locks
  • Remote real-time video

Home Automation

Fluent Home is more than just an alarm company; it offers home automation capabilities along with its home security systems. With Fluent's smart home automation, you can:

  • Monitor and remotely control door locks
  • Adjust thermostat
  • Access 24/7 live video feed from your doorbell camera and indoor security camera
  • Turn on/off your lights remotely
  • Arm/disarm security system remotely
  • Receive security notifications via the Fluent App

Remote Control Access via the Alarm.com App

Fluent Home also provides you with its Alarm.com app upon installation so you can access, monitor, and control your system remotely in real-time. This is great for consumers who want access to their home security system from anywhere at any time. 

24/7 Burglary and Theft Monitoring

Fluent Home offers 24/7 burglary and theft monitoring 365 days a year while providing you with an easy to use touchscreen control panel, a customized 8-point security system and will send you email and text notifications when necessary. Fluent Home security systems also sport motion sensor and glass break detector functionality. Motion detectors are easy to install, and even easier to monitor from your smartphone mobile app. Fluent Home's monthly monitoring service rates start at $29.99. 

Fluent Guarantee and Lifetime Warranty 

Unique to Fluent Home, the security company provides its customers with this guarantee: to only use state-of-the-art equipment, 80% of all support calls answered within 60 seconds, resolution of customer concerns on the first call, or service issues guaranteed to be serviced within seven days, and any customer not serviced within one week will receive free monitoring until their issue is resolved. In addition, Fluent Home security warranties all its equipment for the lifetime of the customer. 

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The Bad

  • Prices Not Disclosed on Website
  • Three-Year Contract
  • $99 Moving Fee
  • No 30-Day Money-Back Guarantee

Prices Not Disclosed on Website

Fluent Home doesn't post any equipment pricing information on its website, rather the company asks that you contact a sales rep so it can provide you with a custom quote based on your specific needs. That's not necessarily a bad thing because by doing so you will only be paying for those products and services you actually need. However, this is definitely inconvenient for any homeowner looking to quickly and easily compare Fluent Home's prices to other home security providers. 

Three-Year Contract

Fluent Home requires a three-year contract for its services. This is a somewhat common contract length within the home security industry but with the company's higher video monitoring prices, this may prove to be too expensive for some consumers. Especially with a moving fee and no money-back guarantee, be sure to understand all the terms before committing to Fluent Home's long-term contract.

$99 Moving Fee

Fluent Home does offer removal, transport, and reinstallation services to its customers, however, the company charges $99 to move the security system to a new location. Many security providers offer moving options free of charge. This is unfortunate for any consumers who may move during their contract with Fluent Home. If this is the case, you may want to consider looking into a home security provider that does not charge a moving fee.

No 30-Day Money-Back Guarantee

Unlike many home security companies, Fluent Home does not offer a 30-day money-back guarantee. The company does allow you to cancel your services for up to three days after you sign your agreement. However, this is not an ample amount of time for customers to change their minds if they decide Fluent Home is not for them. If you want more of a trial period, we suggest looking into other home security providers.

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The Bottom Line

Fluent Home advertises state-of-the-art products and professional monitoring services. Fluent Home provides a lifetime warranty for its equipment. However, in the company's reviews, customers note faulty equipment and a variety of other complaints, including poor customer service. Customers also have to pay a $99 moving fee if they want to transfer their home security system to a new home.

Customer reviews are often the most telling information you can gather to determine whether a company is worth doing business with. Read Fluent Home reviews below if you are interested in hearing what current and past customers have to say about the home security provider.

Key Takeaways from Home Security Reviews

We analyzed all the home security reviews on BestCompany.com to understand the motivations of customers who leave a given star rating. Through careful analysis, we identified some common factors that lead to particularly positive and negative experiences. Read our report to learn the key takeaways from other customers’ experiences.

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Star Rating

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3.5

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1,115 Reviews

Review Breakdown

5 grade

45%

4 grade

11%

3 grade

7%

2 grade

7%

1 grade

31%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Review Source

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Patricia McGee Kingsport, TN

CJ was the tech I spoke with and she was very helpful and very nice, she stayed on the phone to make sure that everything was working like it should after we changed our monitor battery. She was a blessing to get in this day and time, if I have anymore problems I would be very happy to get her again. Again a big Thank You CJ

1 week ago

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Steven Watson

Homer A. was very helpful I called fluent homer walked me through the panel box and solved problem in 10 min 👍👍👍

1 day ago

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Denzil D'Silva Windsor, ON

The technician Kurt did an awesome 👌 job by fixing my door bell camera which was not recording since November 27, 2023. Good job Kurt appreciate the workmanship & process of handling this case. Hats off Kurt 👏 you deserve 👍a promotion for the way you quickly fixed this problem. Would always recommend Kurt to handle these cases. Awesome work. Thanks once again. I would recommend 10 stars for the rating if not 5 stars. Marvelous

3 months ago

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Reply from Fluent Home

Hello,

We're delighted to hear about your experience with Kurt. Thank you for leaving a stellar review!

Dec. 29th, 2023

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Brenda Reid Camrose, AB

Customer service member Alexa was one of the best tech people I have dealt with. She went above and beyond yo fix my problem. Hreat amount of patience. Thank you to Alexa and Fluent Tech.

2 months ago

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Reply from Fluent Home

Thank you, Brenda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 1st, 2024

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Freda Gerry Vancouver, BC

Aaron was our sales person he was most helpful with our order and helped direct us as to what to do to cancel our other service. Aaron also called to follow up shortly after and just recently . He answered a few questions I had and put me on contact with John R at the service department. John was also very helpful !

3 months ago

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Reply from Fluent Home

Thank you, Freda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 1st, 2024

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Arooj Naeem

Opting for Fluent Home for my home security needs has been a positive experience. Their user-friendly app allows me to control and monitor my security system remotely, and the professional installation was efficient and thorough. Fluent Home's customer service has been responsive and helpful, ensuring that I feel secure and supported in my choice of home security provider.

3 months ago

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Reply from Fluent Home

Thank you, Arooj! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 11th, 2023

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Millie Webster Limestone, TN

I was assisting a disabled senior friend of mine, who is also on very limited income, reach out to your company ( with and by her request) to troubleshoot and resolve a problem with her system. When we called we spoke to several customer service people (Marie & Alan) who politely listened to our needs. They directed us to Zia. In this day of impersonal communication via text/emails, etc., Zia is an amazing/refreshing example of how to treat customers in a much needed "old fashioned" way. Definitely she is a major asset to Fluent! Give this gal some praise! She listened patiently, was focused on our needs, respectful, knowledgeable, helpful in every way, honestly followed up as she said she would. Believe me ...if there was a way I could personally tip her I would.....this is the kind of personal customer service that is missing in this so called "all about marketing" world today. I really feel even as we talked with the other reps your company has got something you must keep....the personal touch. To those out there that do similar jobs please know THAT is what it's all about....treat others as you would like to be treated....pretend you are are the customer ...and employers like you Fluent...allow them to do so! We forget...you can "ONLY give 2" of the the following in business...price - service- quality! Thanks for giving my friend service and quality!

6 months ago

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Reply from Fluent Home

Hello Millie,

We're so glad to hear about your experience with Zia. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Floyd Knippshild

The system works well. The representative for our area is suppose to come around to check our to see if all is well. At this point has not happened a bit diappointing as I believe I have a couple of low batteries I did recieve a message from Fluent regarding it but to date no knock on the door. Hopefully soon as I and the rep agreed they would stop by when needed to ensure all is well

2 years ago

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Reply from Fluent Home

Hello Floyd, Thank you for the 5 star review!!! Thank you so much for sharing!!! We would love to hear from you about the batteries. Please call us at 855.2384826. We look forward to hearing from you!!!!

Nov. 6th, 2021

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Jon Toca Brossard, QC

Had the pleasure of speaking with Maria from tech support. Very helpful in walking me through the steps that needed to be taken in relation to the incident I reported, and offering some tips in case it happens again. Thanks for the great service!

4 months ago

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Reply from Fluent Home

Hi Jon,

Thank you so much for the wonderful review! We're thrilled to hear about your experience with Maria.

Dec. 4th, 2023

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Mary Ellen Mandeville, LA

My review is for Mahonri, who answered my call regarding discontinuing service due to an impending move. He was very helpful in explaining the process to get me to my contract expiration date and how payment would be handled. He actually listened to my questions and concerns, and helped make my transition to a new life situation less stressful. That has not been my experience with prior calls to Customer Service.

8 months ago

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Reply from Fluent Home

Hello Mary,

We're so glad to hear about your experience with Mahonri. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Verified Customer

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Review Source

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Donald Toledo, OH

Everybody we’ve talked to in the company has been very nice and knows what they are talking about. We feel protected because we had someone break in before and had a different security system then. It works very well. We don’t have any problems.

2 years ago

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Reply from Fluent Home

Hello! Thank you for the review. We are so glad that you have had a great experience with our support team and that we have helped you to feel protected. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Leon Aurora, CO

I like the fact everything is wireless. It is a lot easier. The response time is quick and accurate. I am a truck driver so I like that they are protected when I am not at home. They called the fire department when the smoke detector went off.

2 years ago

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Reply from Fluent Home

Hello! Thank you for the review. We are so happy that the wireless sensors have been easier for you and that the service has helped you to feel protected when away from home for work. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Kathy Dayton, OH

The best part is knowing whether or not someone trying to get into my home. If some is, they are able to help me stop it. I accidentally set my alarm off yesterday and they were right on it. They called me right away. It is a pretty good deal.

2 years ago

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Reply from Fluent Home

Hello! Thank you for the review. We are so happy to hear that the service helps you to feel safe from intruders. We certainly strive to respond right away, even when it is just an accident. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Cynthia Cleveland, OH

The gentleman from Fluent that came here and gave us a demonstration and went through everything made us decide to go with them and we have been happy ever since. They call us every time the alarm goes off and we feel very secure.

2 years ago

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Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have had such a good experience, starting with the original demonstration of the service and with the continued response when needed. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Review Source

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Kathryn

Immediate response to any alarm situation whether it is police or fire emergency. We burned some food and set off the alarm and immediately the got in contact to see if we needed help and reset alarm while we dealt with the burnt fish we were cooking. Early on in our partnership we needed police and Fluent immediately responded.

2 years ago

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Reply from Fluent Home

Hello Kathryn, Thank you for the 5 star review!!! We love reading what our customers value and love about our services!! If you ever need assistance please call us at 855.238.4826. We look forward to hearing from you!!! Thank you for being part of the Fluent family!!!

Oct. 7th, 2021

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Verified Customer

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Frank Berry

Great reliable service. We were on holiday during a very cold winter and we received a temperature warning in our property, allowing us to have someone check. The furnace had stopped working and we would have had frozen pipes.

2 years ago

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Reply from Fluent Home

Hello Frank, Thank you for the 5 star review!! We enjoy hearing what our services have done for our customers. If you ever need assistance please call us at 855.238.4826. Thank you for being part of the Fluent family!!!

Oct. 7th, 2021

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Shelley O'Brien Marysville, WA

I had a wonderful experience with your text Dept and Carolyn. She took care of what I needed done and the part that she was not able to. Do she put in a request for someone to call me in the morning as I will need a tech person to come out to the house I was very impressed that she kept me on the phone while she ordered that so that I knew that it actually had been done. My only problem is that two hours after our phone call the problem of the beeping started again which I can stop, but it should have been stopped because it was supposed to be turned off. Carolyn did all that she could while we were on the phone and I appreciate all that she did to help me. I’m looking forward to hearing from the company tomorrow and having a tech come out.

11 months ago

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dan pargas Peoria, AZ

Representative Tech Mr. H was very insightful and knowledgeable in the business of Fluent Alarm Company!

1 month ago

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Reply from Fluent Home

Hello Dan,

We're thrilled to hear about your experience. Thank you for the wonderful review.

Feb. 26th, 2024

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Tessa Andrews Quinlan, TX

I spoke with John, he was very patient and was so nice to work with installing my door sensor. I love my security team!

1 month ago

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Reply from Fluent Home

Hello Tessa,

We're thrilled to hear about your experience. Thank you for the wonderful review.

Feb. 26th, 2024

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Review Source

star star star star star

Daphne Fitzgerald

Phone to cancel service and spoke with Jae and he has me fixed with a new panel coming and contracted for 5 more years. Thank you Jae!

2 months ago

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Reply from Fluent Home

Thank you, Daphne! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 1st, 2024

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corlis crawford Cleveland, OH

Jay F your the best. We were having issues with our panel. Talked us through some trouble shooting, got us back up and running

1 month ago

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Reply from Fluent Home

Hello Corlis,

We're thrilled to hear about your experience. Thank you for the wonderful review.

Feb. 26th, 2024

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Judith Noble

I want to thank the agent Martin on the Resolutions team. He treated me like a valued customer and understood my problem. I am having problems with my system and he is helping me to get it fixed.

5 months ago

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Reply from Fluent Home

Hello Judith,

We're so glad to hear about your experience with Martin. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Review Source

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Clovise Irving St Louis, MO

This is Ms. Clovise I. I spoke with Jae and he was very respectful and helpful with my concerns about my security system situation. I told him what my unit was doing and he said he was going to fix the issue on his end at the office. I said thank you and was very pleased with his decision.

8 months ago

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Reply from Fluent Home

Hello Ms Clovise,

We're so glad to hear about your experience with Jae. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Verified Customer

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Review Source

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Valentines Edmonton, AB

I had some trouble shooting difficulties and was on with a fluent representative by the name of Glendyra and she was amazing and very helpful. She was able to resolve all my issues.

2 years ago Edited January 10, 2024

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Reply from Fluent Home

Hello Valentines, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!! I will make sure Glendyra knows you mentioned her in this review!!

Nov. 6th, 2021

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Verified Customer

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Mary Canton, OH

The alarm system works. I had some issues with the Arlo cameras and with the pandemic they would not send anyone out so it took me a week or two to try to figure out how to get them working again.

2 years ago

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Reply from Fluent Home

Hello Mary, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Terry Akron, OH

Customer service has been really helpful with me. They have been very patient and secured the problem. I like the equipment except for the doorbell. I have had a lot of issues with them.

2 years ago

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Reply from Fluent Home

Hello Terry, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!! If you ever need us please call us at 855.238.4826.

Nov. 6th, 2021

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Verified Customer

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Review Source

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Christie Indianapolis, IN

We’ve had it for a long time so it is starting to show some tear but they have always been real good about fixing things. It is easy to use. I like the features in the service and they program they put together for me.

2 years ago

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Reply from Fluent Home

Hello Christie, Thank you for the 5 star review!!!! Thank you for taking the time to share what you value in the services we can provide!! Thank you again for the amazing review!!!

Nov. 8th, 2021

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Morley Wigglesworth Fort St. John, BC

I had a system installed and the time was incorrect. I called and within 2 mins was speaking with Homer. After explaining my situation, he got to work looking into it. He had to get some help from another department, and was able to get the issue resolved. What I liked is that he did not pass me on to someone else, he stayed with me, fixed the issue, and most likely learned something. This proves that we can not know everything about our jobs, but if you can get help when needed and learn something AND help the customer at the same time, everyone wins! Very well done Homer!

10 months ago

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Ken Clayton Woodridge, IL

We needed to upgrade our old 3G and hard wired system. Fluent did this free of charge by me just extended my contract. The installer, Wahlid, was excellent! He put on a mask and wore it properly the entire installation. He was courteous and professional and took extra time to make sure we knew how to use it correctly. When we armed it the first time that evening we got a warning that the smoke detector was not communicating with the units. Mandy P called me and worked diligently to fix the problem which she did by update the required info and rebooting our system. She too was courteous, professional, and worked with us until the problem was solved. Fluent is lucky to have employees like Wahlid and Mandy P

2 years ago

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Reply from Fluent Home

Hello! Thank you so much for the review. We are so glad to hear that you have had such a great experience with out team members. We certainly agree that we are lucky to have these people with us. Thank you for choosing Fluent Home!

Dec. 5th, 2021

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Krystle Cardinal St. Paul, AB

Their customer service has always been great however we have frequent problems with our window security alarms (often says tampered with when no one touched them) and we have had frequent problems with our sky bell doorbell not recording or LED not lighting etc. It’s been replaced numerous times. Our backyard camera, even though you can set the sensitivity and settings of it, it always seems to record too much or things like wind blowing or doesn’t record at all. However technology is not perfect and most security systems/companies have their pros and cons. A pro for fluent is their customer service is always wonderful!!

2 years ago

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Reply from Fluent Home

Hello Krystle,
Thank you so much for taking the time to write a detailed review. We really appreciate your feedback.
Thank you for being such a great customer!!
Fluent

Aug. 11th, 2021

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Verified Customer

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Angela Lunsford Pittsburgh, PA

After a power outage my system didn't work..I live in a secluded area alone and I was very worried..I called and they got my system working right away.

2 years ago

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Reply from Fluent Home

Hello Angela, Thank you for the 5 star review!!! We appreciate you taking the time to write this review and allow others to see what you enjoy about our services!!!

Nov. 4th, 2021

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Ronnie Carson, WA

It’s the best deal because they notify me right away I something happens. It takes care of everything I need it to. I am satisfied with what they do.

2 years ago

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Reply from Fluent Home

Hello Ronnie, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Anonymous Powell, OH

Top notch security. At one point someone came out and went over everything and checked the internal system and I appreciated that. It is another level of protection.

2 years ago

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Reply from Fluent Home

Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Cheryl Sharon, PA

Sometimes customer service is slow with their responses but the equipment has worked well for me other than the battery dying I haven’t had any issues.

2 years ago

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Reply from Fluent Home

Hello Cheryl, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!! Ever need to troubleshoot please call us at 855.238.4826.

Nov. 6th, 2021

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Sarah Springfield, OH

Other than the batteries going bad we don’t have any problems. The service lady talked us through how to replace the battery. I know the house is secured at night.

2 years ago

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Reply from Fluent Home

Hello Sarah, Thank you for the 5 star review!!!! Thank you for taking the time to share what you value in the services we can provide!! Thank you again for the amazing review!!!

Nov. 8th, 2021

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Terry Dayton, OH

From what I know their equipment is the latest. We like that the keypad lets us know if the door is being opened. It lets me know on my cellphone when there is movement.

2 years ago

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Reply from Fluent Home

Hello! Thank you for the review. We are happy to hear that you have enjoyed the awareness the system provides, this is one of my favorite things as well. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Conrad Hunter

I had a oven fire a few years back and i put it out myself but the fire department was still dispatch with a few mins. They helped air the house out for us.

2 years ago

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Reply from Fluent Home

Hello! Thank you for the review. We are so glad that you had a quick response in your time of need and that the fire department was able to assist with airing out the home. Thank you for choosing Fluent Home!

Nov. 2nd, 2021

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Verified Customer

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Greg and Brenda Wiens

System is simple and works very well. When ever we have contacted Fluent for assistance has always been helpful and if technician needed, has been prompt and courteous.

2 years ago

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Reply from Fluent Home

Hello Greg and Brenda, Thank you for the 5 star review!!!! We enjoy reading what our customers value in our services!!! If you ever need assistance please call us at 855.238.4826. We look forward to hearing from you!!! Thank you for being part of the Fluent family!!!

Oct. 7th, 2021

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Jayson Burningham Saratoga Springs, UT

Great experience from the sale to installation.

2 weeks ago

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Laura Todd Red Deer, AB

We were really impressed with Michael and Celeste, they were very friendly, informative and very patient, repeated things until we got it, Michael was so patient, it was very comforting, knowing you could ask anything!!

4 months ago

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Reply from Fluent Home

Hello Laura,

We're so glad to hear about your experience with Michael & Celeste. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Lisa Patterson Spruce Grove, AB

Ryley did an outstanding job installing my home security. He has excellent customer service skills and explains everything very thoroughly. He went over and above by ensuring everything was installed in a timely manner and cleaned up before leaving. He is very good at his job! Thanks Ryley!

9 months ago

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Reply from Fluent Home

Hello Lisa,

We're so glad to hear about your experience with Riley. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Marrisa Relitz Spruce Grove, AB

I'm so pleased with the Fluent Tech guy that came to our house today. His name is Norman. He's very knowledgeable and very patient with all my questions. And he's very professional too!! Thank you so much for your help, Norman. Both me and my husband really appreciate you

9 months ago

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Reply from Fluent Home

Hello Marrisa,

Thank you for the wonderful review! We appreciate you taking the time.

Nov. 20th, 2023

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Kathrine Schneider Newton Brantford, ON

I want to say thank you to Jae I was getting very frustrated I forgot my log information he was able to steer me in the right direction and was very pleasant to talk to and I just want to thank you again, and if there was more than five I’d give t Him 10 stars thank you again 👍👍

10 months ago

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Reply from Fluent Home

Hello Katherine,

We're so glad to hear about your great experience with Jae! Thank you for taking the time to leave a review.

Nov. 20th, 2023

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Lord Warhammer

Had one of the best, if not the best guy come out and install a four camera system.... he was very courteous, polite and answered any questions we had, even the goofy ones... uninstalled old system as well And to top it off it was on the weekend also. Thank You Again Hai

10 months ago

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Courtney Ransom Eagle, ID

Mark, our technician, was persistent in trying to figure out the complicated issue. He addressed all my concerns and answered all of my questions. He fixed the problem I called about, and even fixed some that I didn't know about. He was friendly and efficient. I'm very happy with today's experience.

11 months ago

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Launa Bryner Salt Lake City, UT

Mark was better than excellent! He took the time to show us everything it seemed like 100 times. His patience & understanding helped ease my concerns, I’m older & new technology can be scary. I appreciate how helpful he was & would recommend him to anyone. Thanks again

11 months ago

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Jim AB

Our power was off for 24 hours. We had to phone Fluent to ask how to turn off our system because it kept beeping. They were friendly and helpful. When the power came on, our system did not come back on, so we called Fluent again. Chris was so helpful and patient. He had us take pictures and send to him so he could access the problem. He sent us back a picture and walked us through all the steps we needed to do to fix the problem. We were happy to get everything fixed in a timely manner.

1 year ago

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Reply from Fluent Home

Hello Jim, Thank you for the 5-star review!! We will make sure Chris knows they were mentioned in this review! Thank you for sharing about your amazing experience and what you loved about the service you received! Thank you again for being a part of Fluent home!!

Apr. 30th, 2022

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Emad LaSalle, QC

We have called many times and not getting to the root of the problem to fix it. Today, talking with Chris was the best experience ever. He took care and is still working on our account to ensure complete satisfaction every step of the way. If you can have many Chris’s at Fluent, customer service will always be a charm and delight as we had from the beginning to the end with him. Thank you Chris for all the heart you put in this situation that we have been struggling with in the last few months. We greatly appreciated it.

2 years ago

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Reply from Fluent Home

Hello Emad, Thank you for the 5 star review!!! We will make sure Chris knows he was mentioned in this review! We love hearing how our agents have helped our customers. If you ever need assistance please reach us at 855.238.4826!

Nov. 29th, 2021

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Anthony Scalzo Woodbridge, ON

We had a malfunctioning digital door lock that would no longer accept codes or controlled remotely. I was concerned it would take a week or so to replace. Zia was able to correct the problem based on simple instructions for us to follow as she did her magic remotely, the digital door lock was functional once again. She also corrected one of our video cameras that would go off line .

2 years ago

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Reply from Fluent Home

Hello Anthony, Thank you for the 5 Star review!!!! We love hearing about what our customers love about our services that we provide. If you ever need assistance please reach out to us at 855.238.4826.

Nov. 2nd, 2021

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Patricia Cordwell North Las Vegas, NV

I was having a problem with my alarm panel and called for help. Kaitlyn call me back and talked me through what I needed to do. As it turns out I need to replace the bad battery. She gave me step by step directions on how to remove it and sh’s ordered me a new one. She was very patient with me as I am not very good at electronics. She is very professional, polite and pleasant to talk to. I was very pleased with the call and the help she gave me! She is amazing!

2 years ago

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Reply from Fluent Home

Hello Patricia, Thank you for the 5 star review!!!! Thank you for letting us know what we did to make you happy and sharing it so others can see!!! I will make sure Kaitlyn gets Kudos!!

Nov. 3rd, 2021