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Alarm.com

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4.9

Overall Score

LAST UPDATED: December 2nd, 2022

Alarm.com is an industry leader in home security and automation technology. At its core, Alarm.com is a technology platform. Its diverse product line includes home security equipment, mobile apps, TV streaming, and smartwatch apps for easy access to its services. 

The company is passionate about enhancing its customers' connection with their homes. Alarm.com offers security solutions for residential and commercial customers. 

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Attention: Alarm.com is only available through authorized service providers.

You cannot purchase directly from Alarm.com. You must purchase from a third party that will professionally configure and monitor your system. You can find a list of authorized providers in your area on Alarm.com's website. We encourage you to also read the customer reviews of your local providers before making a final purchasing decision.

Keep reading to learn more about the pros and cons of purchasing Alarm.com equipment through one of its licensed service providers.

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The Good

  • Security and Automation Provider
  • Wireless Technology

Security and Automation Provider

Alarm.com combines its home security and automation services into one mobile app. These services include video monitoring, energy management, and more. The app allows you to set up custom notifications so you can be alerted when doors are opened, the alarm is disabled, or your cameras capture someone on your doorstep. You can choose to get as many or as few alerts as you need to give you peace of mind.

Wireless Technology

Alarm.com was the first alarm system technology company to provide a wireless security system and an interactive iOS and Android app. Instead of just using your security panel, Alarm.com's technology allows you to manage your security system from your smartphone, smartwatch, or computer. 

You can also manage any compatible home automation devices using the same app. This means you can set the thermostat, check motion sensor alerts, lock the front door, view video camera feeds, or turn the lights off using any connected smart device.

Alarm.com runs on a cloud-based platform cellular system. The system could potentially stop working if a signal is lost. If you live in an area with unreliable cellular connections (i.e. rural areas), be sure to discuss your options with the local authorized service provider to ensure Alarm.com is the right choice for you.

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The Bad

  • Specific Hardware Partners
  • Non-Specific Pricing Model

Specific Hardware Partners

Alarm.com has a broad network of device integrations, but it’s particular about its hardware partners to help ensure security across the platform. You’ll want to make sure to double-check compatibility with any existing security equipment. The list of hardware partners includes the following:

Aeotec Legrand Mercury Qualcomm SkyBell
DSC Lennox Eaton Rachio SolarEdge
Interlogix Leviton Enphase Rain Bird SolarEdge
Jasco LiftMaster Nortek Control Salto Stelpro
Kwikset Lutron Qolsys Schlage Yale

Some customers have complained that using a third-party installer can make it difficult to resolve problems related to the equipment or mobile app. Alarm.com offers to contact your service provider if you are having trouble resolving an issue. 

Non-Specific Pricing Model

Alarm.com does not set its own pricing because its equipment is sold, installed, and serviced by licensed service providers. Each service provider is responsible for setting its own pricing and can vary based on area. 

Your local service provider may or may not list pricing or monthly fees on its website. You'll likely need to request quotes from local providers to find the Alarm.com service package that best fits your budget.

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The Bottom Line

Alarm.com provides a great selection of home security and home automation services. Its state-of-the-art technology allows you to manage your entire home from your smart device or control panel. You can customize notifications to ensure you have full control over your home as well as give you peace of mind. 

With its nationwide network of authorized partners, the company offers customers the benefits of a large company with the local touch that comes with a regional dealer.

Because Alarm.com does not directly sell or install its technology, customer experience can vary drastically. To help you make the best decision for your home, we encourage you to not only read Alarm.com reviews, but also the customer reviews of the authorized dealers in your area. You can also compare its services to other top-rated home security companies

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Alarm.com Frequently Asked Questions

How much does Alarm.com cost?

Alarm.com prices vary based on your local service provider. The service provider will calculate the cost of your system based on your home, desired level of security, and local market prices. Most providers charge an upfront cost and a recurring monthly fee. You can upgrade your system with home automation devices such as locks, lights, and thermostats for an additional charge.

What is Alarm.com?

Alarm.com is a technology platform that provides home security, home automation, and other home-related solutions. Alarm.com works with a network of professional service providers to distribute its products and services. The company does not sell any products directly to consumers. However, customers can search for a service provider using the Alarm.com website.

How many days of event history are viewable on Alarm.com?

Customers can view the event history of the last 60 days on the Alarm.com website. The Alarm.com app shows a maximum of 200 events.

What installation options are available with Alarm.com?

Alarm.com partners with service providers that offer professional installation and DIY installation. Whether you choose DIY or professional installation will depend on your preference and provider.

Does Alarm.com offer monitoring?

Alarm.com does not offer professional monitoring. Local service providers offer their own monitoring centers.
Message from
Alarm.com

Alarm.com provides total protection for millions of homes and businesses with a new type of security solution that gives you extra protection, better awareness, and all-in-one control from the Alarm.com mobile app.

Professionally designed, installed, and monitored, an Alarm.com-powered security system makes it easy to:

  • Protect your home, family and business with professionally monitored security that responds automatically to danger and unusual activity.

  • See everything that matters, from every angle, with indoor, outdoor, and front door video.

  • Put your home or business to work with automatic locks, lights, temperature controls, and new ways to take care of everyday tasks.

Alarm.com services are only available through licensed service providers who work with you to quickly design the ideal system for your property, needs, and budget. You can start small and build your system over time, or start with it all on day one.

Visit our website to get started and find a service provider near you.

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Star Rating

2.7

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31 Reviews

Review Breakdown

5 grade

26%

4 grade

13%

3 grade

10%

2 grade

6%

1 grade

45%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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R Anderson Sarasota, FL

Do not use this company. They are a total waste of time and money. The equipment is overpriced. After the equipment is installed, they do not service your account. After the sale, the service providers are not interested in returning your calls, texts or emails. We wanted to upgrade our system and they still will not get back to us. They just disappear. It's a scam. We will likely end up scrapping the system and starting over.

3 days ago

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Jake F New York, NY

As others have reported, I want to start this review out by stating that I would absolutely give this company 0 stars or even negative stars as they have been an absolute nightmare to work with. Please read the entirety of this review before even thinking about contacting this company and putting yourself at risk. I am no stranger to smart devices and was asked by my mother to help fix her thermostats for this upcoming winter as they were "capped" at 65 degrees Fahrenheit. After contacting her previous service provider, her current service provider, and alarm.com customer support twice, I couldn't believe the immensity of the problem that was occurring. My mother had her furnace replaced her old local service provider who utilized alarm.com for her new thermostats, which were all paid for and installed (at a mark up, as others have stated). She was given an alarm.com account in order to utilize the mobile application/etc., which alarm.com confirmed twice over the phone existed. Herein lies the MAJOR issue - my mother "capped" the heating through the application/account at 65 degrees to limit the heating consumption at the time (this was towards the summer months). During this time she changed local service providers and the thermostats continued to work - great. However; when contacting alarm.com regarding the issue of not being able to raise the heat any higher, we were told that we needed to contact both our old and new local service providers to fix the issue. Alarm.com support staff told us that they can see the account, can verify it existed with the old service provider, but is not active with the new service provider. We were told they cannot give us any information regarding the account, cannot make any changes, and if we would like to speak with a supervisor it could be weeks. Calls to the new service provider indicated they do not utilize alarm.com's services - GREAT. However; this meant having to contact the old service provider as alarm.com staff told us in no uncertain terms that they do not handle these issues. Through these phone calls, we learned that the local companies seem to be using third party security companies in order to access alarm.com's services and provide them to the consumer. Both the old service provider and one alarm.com employee stated that this is a major known issue and has been a significant complaint from customers. The old service provider is in the process of helping to rectify this issue as I believe they are no longer using alarm.com, and the fact that this company that is no longer providing services to her house is willing to do this clearly indicates more red flags. Going back to the "capping" of the temperature - let's say it was summer and the heat happened to be turned down significantly lower - alarm.com CANNOT and WILL NOT fix this. You are a prisoner of their application and, if you are unable to access your account (which in this case happened based on a change in service providers locally) you cannot change the settings you may have previously set. She was unable to get her old account, a new account, or any help whatsoever from alarm.com and was told this is something that must be done through the local provider. Again, there appears to be a security firm in between the local provider and alarm.com as when you go to their website and search for local services, only security companies exist as options. As we continue to troubleshoot this, I felt the need to write this extensive review to warn anything even remotely thinking about using alarm.com's services to read the horrendous reviews regarding their technology and their customer service. It is truly appalling and the fact that they wish to wash their hands clean of this and only respond to 3-5 star reviews obviously throws up more flags. This practice should be illegal and I will either update or write another review upon learning more information regarding this "security company" that leaves you feeling extremely secured out and clearly has no concern for you feeling as though you are secured in. Abject regret would be the best way to describe how you will feel if you spend one penny on this company, or allow your local provider to install anything from this company. I do not trust anything about the security of this company, especially after learning that this is not new, is not something the company wishes to address, and clearly the safety and comfortability of the people who use their products does not matter to them. Do not use their services - I am sorry if you do.

2 weeks ago

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Over the hill but still in touch Bradenton, FL

For the last 5 years, I have had 6 dome cameras around my house. There are a few glitches with the system. The plus is that all cameras are hardwired and record 24x7 for cloud memory and designated night time for saved review on the app. You can play back the days to see feed by camera and time. The main issue is that all cameras have blindspots, therefore one would have to buy another expensive camera for an opposite direction or angle of house. Dome cameras have 108 degrees viewing-- (see diagnostics online of model#'s salespersons are selling and don't allow them to refute anything you see in print). First study the camera reviews by prior customers and any improvements made in model numbers. You can have cameras adjusted by the tech during your warranty time. In a one story house, unscrupulous individuals can easily use a ladder, open the camera facing and remove the infrared camera....making it useless at night. If they remove the infrared, you either pay for another camera or place a light source near the camera. These people need a hex key, but they are easily obtainable. Make sure you take the hex key from each camera box when delivered. Techs have a drill bit the same as your hex key. It is helpful to place the cameras away from automatic watering systems and under the eaves/soffits of the house, you will spend less time cleaning the outside cover. After the 3 year warranty, you will usually be billed a lesser fee as the feed can be obtained online, the phone app or TV w/ a SVR. The advantage of SVR is that on your TV you can view all cameras at the same time, but will run up feed if you stream them constantly. I rated a 4 star as they are a valuable tool to view surroundings. Troubleshooting may just be a matter of turning the system off and rebooting to clear an issue. If a camera is inoperable, this is a greater importance. The cost factor is another issue compared to say Ring door bell--You have a one time upfront cost, wire it to door bell feed, and adjust as necessary. After warranty, you may have a $60/yr fee to view and other apps can be added(Next-door neighbor). Compared to Ring, Alarm's contract is very expensive upfront for equipment and monthly fees.

3 months ago

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jason hemmimgson Roanoke, TX

After calling ADT about a website issue and about Alarm.com website issue. I was informed that alarm.com needed to troubleshoot the issue. Alarm.com informed me that I needed to contact another about the issue which is there website. I’ll be canceling my service should of did my due diligence and looked up their reviews hopefully others read this. Stay away find a better service than this pos thanks alarm,com for making me waste my money!

3 weeks ago

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David Smalley Henryville, PA

So reading many of these reviews, I see that many people are upset with their alarm provider and not necessarily Alarm.com. the equipment has nothing to do with the contract or provider, you need to do your own research and find a trusted company to work with. I have been using Alarm.com as my source for security installs for several years and the equipment works very well.

4 months ago

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Reply from Alarm.com

Hi David, We are so happy to hear you have been enjoying your experience with Alarm.com! Thank you for taking the time to share your experience.

Aug. 5th, 2022

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K P Edmonton, AB

Alarm.com notifications can take 10-15 minutes to happen after a trigger . Providers blame it on alarm.com's network which they describe as poor at times . Do not buy the latest doorbell camera, its terrible . If I try to speak to someone the voice is garbled and they have no idea what I'm saying and sometimes it doesn't even notify a trigger . I'm getting rid f the doorbell camera and installing a separate ring.com camera which I've had in the past and a much better product I'm now moving and looking for a new provider and more than likely will not use alarm.com equipment . You can buy alarm.com equipment online through a few different sites and its over 50% less to buy as the local providers add huge mark up on the equipment ...check it out for yourself

8 months ago

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Reply from Alarm.com

Hello KP, We would like to get more information about your equipment and learn more about the experience with your video doorbell camera. We want to help in any way we can to resolve these concerns asap. We will be happy to work with you and your service provider to get the help you need. Regarding the purchase of Alarm.com equipment, we do recommend obtaining Alarm.com service and hardware from an Alarm.com authorized service provider directly. The advantage being that our service providers can offer new equipment, and typically, a full warranty. Alarm.com does not have an official refurbish program, therefore Alarm.com devices purchased online could be damaged/outdated. In order for us to further assist you, please contact us at [email protected] with any account information you have such as the email, phone, name on the account, login name of the account, and your questions/concerns. This will help us locate your provider and help work towards a resolution for the issues you've experienced.

May. 4th, 2022

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Jean

We have upgrade with alarm com and are quite impress. State of the art equipment. We have all bells and whistles, camera, doors window, water sensors,garage doors on z wave, electrical switches on z wave all,interconected into our alarm panel. Service was great. The company spokeman was well verse into his equipments. He has spent a long time explainint equipment. Service was flawless. Needless to say we are quite happy with the apps. Camera are powerfull as they are wifi we are seing great at night solely on the night vision for once it work as Advertised. We have a state of the art system for a reasonable price. They are much cheaper than other company who,have quoted us for a similar system at a much higher price.

3 years ago

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Barbara repko Land O' Lakes, FL

We had a salesman come to our door several years ago offering a new product from a fledgling company called alarm.com. there was no up front cost and the price was $60 a month. We had been with ADT for years and after the problems with them we decided it was time to change. They installed the equipment within a week and on time. The tech was very nice and knowledgeable. He showed us every aspect of the system and stayed until we understood it. We pay a $10 monthly warranty/service fees which cover any equipment breakage and the cost of the tech visit. Anytime I need them to come out they have been there within 48 hrs. The tech always runs a test on the equipment. I have complete control over my system with an online app which I didn't have with ADT. I get regular updates from my system, ADT never sent me updates he k half the time they never even knew I was a customer!! I pay my bill via epay so I never worry about it. The only problem we have ever had with the system is the doorbell cam. That is a WiFi issue with my house not the equipment!! WiFi doesn't go through brick very well!! I love this company and would recommend them to anyone!!

3 years ago

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Barbara repko Land O' Lakes, FL

we had a rep come to our door and sell us the product they were very respectful covered everything with us there were no hidden costs they were great. They said a date for installation and they were there on time. We have been with alarm.com for several years now and have never had a problem with them. Anytime we need service we just call and we have a tech out here within 24 to 48 hours. He fixes our equipment he runs a test on all of our equipment for us He's awesome. I can pick up the phone and call them if I have a problem during the week and they'll walk me through how to fix whatever I need. On the weekends or after hours there's an emergency number that we can call if there's a problem with the system. But in all the years that we've had this the only problem I've ever had was a broken doorbell and we have the protection plan so they replaced it no questions asked. We pay $70 a month for the services which includes the protection plan. Payments are all made online so I don't have to send out a check every month. The protection plan is a warranty for your products and have somebody come out and repair anything that is broken or damaged. So it basically covers your repair services so that it's not an extra fee. And honestly it didn't cost us anything to have our equipment put in so I'm not sure what the pricing is now but for us didn't cost us anything equipment was perfectly free. If I ever choose to cancel with them once my contract is done all I have to do is send them a letter just like any other company. I would choose them over ADT any day of the week. The first year we were ADT they didn't even know we were with them!!

3 years ago

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Becca Jones Bel Air, MD

After an attempted break in, we were left feeling uneasy in our own home. We were recommended by a friend to check out alarm.com for our service. The app is very user friendly and allows you the ease of turning the alarm on/off from anywhere at any time. There are settings to customize to your own wants/needs. So far it’s been almost a year after installation and I’m so happy with this service. We are feeling much safer knowing we can access our alarm system and be alerted anytime!

1 year ago

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Peggy Minneapolis, MN

I had a landline connection for 17 years with them. I just switched to wireless after my husband passed. This last month I upgraded to mobile access on my smartphone. I have always had good response if I had any issues. They use a local company to do installs or repairs, however if you are tech savvy they will walk you through issues on the phone if possible. They are up front with what costs will be incurred for anything needing to be done. I am extremely well pleased with this company.

3 years ago

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CYoung Edmonton, AB

Nice to have all the access in one place. Not nice to have a single company essentially monopolizing the security system market. Not able to complain about App issues directly to Alarm.com - only through your local service provider/partner who doesn't typically have backend programming access to a third-party app.. Recording rules and sensitivity are often useless (weather like rain or snow = always recording/setting off alerts unless turned off - that's great for security...), other things maybe reflective will continuously set it off and use up all your data uploads, even if you have settings to prevent this. Quality of partners is entirely random. Quality of hardware is not great. Doorbell camera is terrible (we have been through two and they still don't work properly).

10 months ago

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Barry Gulden Cape Canaveral, FL

Love that the cameras are interacted with the security . When an alarm happens cameras film and lights go on . The Poe cameras are great . I do not trust wireless cameras. On any security system . Bad points are when zwave lights go on there is no indication on phone . I have a IMac computer . The cameras will not work on standard app using Google . You have to use Firefox .

5 years ago

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Review Source

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L Turner Avon, IN

Used Alarms.com in the past. The service was easy to use and connected me to my security system while on vacation. I had no issues using the service and connecting to it. Would recommend.

6 months ago

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Reply from Alarm.com

Hi L Turner, We are so happy to hear you enjoyed your services and found the platform easy to use. Thank you for taking the time to share your experience!

May. 20th, 2022

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Dr/ :Lou Tuirchi Palos Verdes Peninsula, CA

I installed Alarm.Com in my new home and it is very good. Reasonable installation and monthly fee is fair. I had another company in my other home and paid four times the monthly fee. Would recommend them highly.

5 years ago

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Stephanie Finley Willis, TX

After having an issue gaining online access I called customer service thinking it would be an easy fix. After an hour long conversation with having to repeat my issue with the representative because he is simply not listening to what I am saying- he just hangs up. I would maybe understand if I was being rude. However, this was not the case. Our conversation was not foul to any means and I was doing everything he asked of me. After he hung up, he did not try to call me back (in case it was a service issue) nor send any type of email as to explain why he hung up on me. I not only find this very unprofessional, but unreliable- not to mention the fact my issue was NOT resolved. I do not feel safe or protected. Worst alarm company I have ever experienced

1 month ago

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Mark Valentine Colleyville, TX

I hate paying $60 a month for crap service, the alarm .com website takes forever to load video if something was going on at my house it would be over before i could look. The phone app is not any better if i get an alert on something half the time it wont load it says retry. Video doorbell is not worth it , buy a ring at least you can use the video chat before they leave. Last time i had work done they said i could get a discount if i renewed my contract for 24 months. When i called to see how long i had left so i could cancel the rep said i signed a 5 year contract. Bunch of crooks and rip off artists. I never agreed to a 5 year contract. Save yourself a headache go somewhere else. And they do not call you back if you leave a voicemail.

1 year ago

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Ed Surpin Mead, CO

I would give 0 stars if I could. My system never worked properly. I reached out to them and it's near impossible to speak with someone. When I did speak with a person, I was told that they couldnt help and they will have someone call me back. It took 3 weeks to hear from someone and still my issues persist. I live in a new home community and will do everything in my power to make sure my neighbors done get suckered like I did. I will also be speaking with DR Horton (my builder) and inform them of the horrific service. It shoudl be illegal to take peoples money and offer 0 in return. Horrible!!!

1 year ago

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Reply from Alarm.com

Hi Ed, we are sorry for the experience you have had with your service provider. We reached out to your provider with the details you wrote, and their customer support manager is reaching out to you. We have also offered added support to them if they were to need it. If you need additional assistance, please let us know through the Contact Us page on our website and we will be happy to work as a liaison. We hope the installation issues you’ve experienced with your service provider will be resolved quickly. Best, The Alarm. com Team

Apr. 21st, 2021

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Andy Tulsa, OK

This service pissed me off I had they tech guy come out like 7 times and possibly more. I been having so many issues with the cameras recording I bought more clips but there are times when someone rings my doorbell I get the notification on my phone if you want to view video but the video never shows up. I really want a refund and only had them a month but now I am stuck in the stupid contract. I had a issue with my alarm going off and no one ever responded on the panel and I had to call them to see why never called and it was hard to get a hold of anyone on phone are chat. They told me they were ADT but they are contracted under Alarm.com. I try to respond to the tech are sales person and hardly dont get any response back. Also they lied to me about having a dvr reciever to record longer videos then clips because once you reach your limit of clips you are pretty much screwed and still pay monthly fee and hope no one breaks in are still anything. Dont waste your money they are crooks.

1 year ago

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Reinhard Queen Creek, AZ

I would give them 0 stars if I could. I sold my house and move out of Country and contacted them. They said I have to fill out a form with the new address where I'm moving to what I did. Now they told me that there is no way to let me get out from my contract. The guy on the phone told me I should lie to him and say that I will rent out the house so he would give me a discount on the last 9 month of the contract. I told him no! I sold the house. What the heck is that for a SECURITY COMPANY who want you to lie??? I will tell the new owner from my house that he should stay away from this company. They will rip you off. I can not recommend them to any one. Now I have to pay for a security system what I don't use anymore and I not even live here.

2 years ago

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Bill Cuba, NY

I have used Alarm.com for five years and I am very satisfied with their equipment and service. Take time to talk to Adam. He is very knowledgeable and helpful.

3 years ago

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David Fulkerson Oil City, PA

I have had this for two years now and the it is a home security alarm simple as that, priced compared to others, very long contracts (will never do that again). For what they do, I would never recommend them to anyone, go with a more reputable company.

4 years ago

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Jim Green

Does everything I want -security, home automation, etc, Alarm (false so far) response has been very quick AND professional. Cost is only slightly higher than lesser systems and service and upgrades have been very good.

5 years ago

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Miles

I rate them less than a star!! I have had the system installed for two years and have had equipment problems since. Replaced doorbell camera at least twice. Bad service, initial install problems to include a camera installed incorrectly on my rain gutter,, had to relocate and now I have holes in my gutter. the video footage is horrible, cant make out anything. The cost to get out of the contract with a year remaining is over $1000. This has been the worst experience! Stay away!!!

3 years ago

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Rod Jacobs Aurora, IL

Loooong contract!!! Just cost us $1850 to adhere to to fine print of contract because we sold our house after 10 months into 5 YEAR contract! Of course this part of the contrat was NOT highlighted! Didn’t plan on moving but we are. Company wouldn’t send technician to allow us to take equipment so had to fownload manual and gigure out myself. This includes: push button/remote ffont door lock, doorbell camera/communication, water sensors, remote garage opener, wall control unit, window/slider/door sensors. NEVER AGAIN!!

4 years ago

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Max Rothgeb North Chicago, IL

I don't have much good to say about Alarm .com when they contacted me to setup installation after they promised to get me a camera for inside monitoring . They came out to install and the installer could not get the camera to work . Then I agreed to change from the camera to a remote acess Thermostat again they came to install it the installer didn't know how ti wire it to my home heating/cooling units . Since then everytime I call them the person I talk to says they will have THEIR BOSS CALL ME BACK , that never happens . But they darn sure get their money every month.

5 years ago

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Review Source

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Anonymous

Started with alarm.com over 3 years ago. Paid for the camera services originally but for some reason the quality was extremely poor. Later the program was switched three times and now I am with another vendor who no longer uses alarm.com platform.

3 years ago

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Greg J Carter TX

Nine years I've paid for this service and just had my first alarm while out of town. Found out that I had to register with local police if any action was to happen. Reaction from alarm.com was, dang really sorry we didn't tell you that. What good is this?

1 year ago

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Rodderick Graves Colorado Springs, CO

I like that the price is reasonable. The bad is the cameras stop recording after a certain number of videos and it’s a pain to free up space for cameras to resume recording then when you complain to monitoring service they tell you a dumb number to get out of contract so if u get this be prepared to do 2 years hard time

2 years ago

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Kenneth Okerlund

Site is not very easy to use and can be quite confusing as well as slow. It is nice that it makes it so you can control everything from the same place, but you can often run into a lot of issues with their site.

5 years ago

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michelle coleman robinson Somers Point, NJ

STAY AWAY THEY SET YOU UP AND THEN WALK AWAY

2 years ago