Alarm.com
2.6
4.6
Overall Score
Author: Kalicia Bateman
Alarm.com is an industry leader in home security and automation technology. At its core, Alarm.com is a technology platform. Its diverse product line includes home security equipment, mobile apps, TV streaming, and smartwatch apps for easy access to its services.
The company is passionate about enhancing its customers' connection with their homes. Alarm.com offers security solutions for residential and commercial customers.
Attention: Alarm.com is only available through authorized service providers.
You cannot purchase directly from Alarm.com. You must purchase from a third party that will professionally configure and monitor your system. You can find a list of authorized providers in your area on Alarm.com's website. We encourage you to also read the customer reviews of your local providers before making a final purchasing decision.
Keep reading to learn more about the pros and cons of purchasing Alarm.com equipment through one of its licensed service providers.
The Good
- Security and Automation Provider
- Wireless Technology
Security and Automation Provider
Alarm.com combines its home security and automation services into one mobile app. These services include video monitoring, energy management, and more. The app allows you to set up custom notifications so you can be alerted when doors are opened, the alarm is disabled, or your cameras capture someone on your doorstep. You can choose to get as many or as few alerts as you need to give you peace of mind.
Wireless Technology
Alarm.com was the first alarm system technology company to provide a wireless security system and an interactive iOS and Android app. Instead of just using your security panel, Alarm.com's technology allows you to manage your security system from your smartphone, smartwatch, or computer.
You can also manage any compatible home automation devices using the same app. This means you can set the thermostat, check motion sensor alerts, lock the front door, view video camera feeds, or turn the lights off using any connected smart device.
Alarm.com runs on a cloud-based platform cellular system. The system could potentially stop working if a signal is lost. If you live in an area with unreliable cellular connections (i.e. rural areas), be sure to discuss your options with the local authorized service provider to ensure Alarm.com is the right choice for you.
The Bad
- Specific Hardware Partners
- Non-Specific Pricing Model
Specific Hardware Partners
Alarm.com has a broad network of device integrations, but it’s particular about its hardware partners to help ensure security across the platform. You’ll want to make sure to double-check compatibility with any existing security equipment. The list of hardware partners includes the following:
| Aeotec | Legrand | Mercury | Qualcomm | SkyBell |
| DSC | Lennox | Eaton | Rachio | SolarEdge |
| Interlogix | Leviton | Enphase | Rain Bird | SolarEdge |
| Jasco | LiftMaster | Nortek Control | Salto | Stelpro |
| Kwikset | Lutron | Qolsys | Schlage | Yale |
Some customers have complained that using a third-party installer can make it difficult to resolve problems related to the equipment or mobile app. Alarm.com offers to contact your service provider if you are having trouble resolving an issue.
Non-Specific Pricing Model
Alarm.com does not set its own pricing because its equipment is sold, installed, and serviced by licensed service providers. Each service provider is responsible for setting its own pricing and can vary based on area.
Your local service provider may or may not list pricing or monthly fees on its website. You'll likely need to request quotes from local providers to find the Alarm.com service package that best fits your budget.
The Bottom Line
Alarm.com provides a great selection of home security and home automation services. Its state-of-the-art technology allows you to manage your entire home from your smart device or control panel. You can customize notifications to ensure you have full control over your home as well as give you peace of mind.
With its nationwide network of authorized partners, the company offers customers the benefits of a large company with the local touch that comes with a regional dealer.
Because Alarm.com does not directly sell or install its technology, customer experience can vary drastically. To help you make the best decision for your home, we encourage you to not only read Alarm.com reviews, but also the customer reviews of the authorized dealers in your area. You can also compare its services to other top-rated home security companies.
