7.6
Overall Score
Fluent Home is a company whose team members have 70 years of combined experience in the security industry. The company offers customizable, state-of-the-art security, technology, and energy management products and services. Fluent Home builds custom smart security and energy-efficient home automation systems. With every family having different needs, Fluent Home makes it a priority to have flexible packages — from basic security equipment to advanced home automation.
Fluent Home offers convenience by providing you with its Alarm.com app so you can access, monitor, and control all your systems from one integrated interface. Additionally, Fluent Home prides itself on delivering exceptional customer service and the company strongly believes in giving back to the community through charitable donations.
Fluent Home does not provide pre-built packages, rather it offers you a custom solution that allows you to hand-select security equipment that suits your needs so you don't have to pay for features you don't need. This provides more versatility to customers and peace of mind that they won't be missing out on any camera or security solutions they desire. Fluent Home costs will vary depending on the plan you select (home automation and added security equipment will increase your monthly fee), and all security packages require a 36-month contract.
Standard Features Included
Optional Features Included
Fluent Home is more than just an alarm company; it offers home automation capabilities along with its home security systems. With Fluent's smart home automation, you can:
Fluent Home also provides you with its Alarm.com app upon installation so you can access, monitor, and control your system remotely in real-time. This is great for consumers who want access to their home security system from anywhere at any time.
Fluent Home offers 24/7 burglary and theft monitoring 365 days a year while providing you with an easy to use touchscreen control panel, a customized 8-point security system and will send you email and text notifications when necessary. Fluent Home security systems also sport motion sensor and glass break detector functionality. Motion detectors are easy to install, and even easier to monitor from your smartphone mobile app. Fluent Home's monthly monitoring service rates start at $29.99.
Unique to Fluent Home, the security company provides its customers with this guarantee: to only use state-of-the-art equipment, 80% of all support calls answered within 60 seconds, resolution of customer concerns on the first call, or service issues guaranteed to be serviced within seven days, and any customer not serviced within one week will receive free monitoring until their issue is resolved. In addition, Fluent Home security warranties all its equipment for the lifetime of the customer.
Fluent Home doesn't post any equipment pricing information on its website, rather the company asks that you contact a sales rep so it can provide you with a custom quote based on your specific needs. That's not necessarily a bad thing because by doing so you will only be paying for those products and services you actually need. However, this is definitely inconvenient for any homeowner looking to quickly and easily compare Fluent Home's prices to other home security providers.
Fluent Home requires a three-year contract for its services. This is a somewhat common contract length within the home security industry but with the company's higher video monitoring prices, this may prove to be too expensive for some consumers. Especially with a moving fee and no money-back guarantee, be sure to understand all the terms before committing to Fluent Home's long-term contract.
Fluent Home does offer removal, transport, and reinstallation services to its customers, however, the company charges $99 to move the security system to a new location. Many security providers offer moving options free of charge. This is unfortunate for any consumers who may move during their contract with Fluent Home. If this is the case, you may want to consider looking into a home security provider that does not charge a moving fee.
Unlike many home security companies, Fluent Home does not offer a 30-day money-back guarantee. The company does allow you to cancel your services for up to three days after you sign your agreement. However, this is not an ample amount of time for customers to change their minds if they decide Fluent Home is not for them. If you want more of a trial period, we suggest looking into other home security providers.
Fluent Home advertises state-of-the-art products and professional monitoring services. Fluent Home provides a lifetime warranty for its equipment. However, in the company's reviews, customers note faulty equipment and a variety of other complaints, including poor customer service. Customers also have to pay a $99 moving fee if they want to transfer their home security system to a new home.
Customer reviews are often the most telling information you can gather to determine whether a company is worth doing business with. Read Fluent Home reviews below if you are interested in hearing what current and past customers have to say about the home security provider.
We analyzed all the home security reviews on BestCompany.com to understand the motivations of customers who leave a given star rating. Through careful analysis, we identified some common factors that lead to particularly positive and negative experiences. Read our report to learn the key takeaways from other customers’ experiences.
Learn MoreCall our recommended rep over at Fluent Home below.
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LT TL Anderson, IN
3 months ago
Reply from Fluent Home
Dec. 11th, 2023
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don gervais Regina, SK
4 months ago
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Nov. 20th, 2023
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Kate
2 years ago
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Sep. 24th, 2021
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Patty Ridenour Dayton, OH
2 years ago
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Nov. 4th, 2021
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Tammy Holmes
2 years ago
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Oct. 26th, 2021
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Dale Weenk
2 years ago
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Oct. 28th, 2021
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Dave
2 years ago
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Oct. 7th, 2021
Stacey Denheyer
8 months ago
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Nov. 20th, 2023
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Jake m
2 years ago
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Nov. 6th, 2021
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larry Junction City, KY
2 years ago
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Nov. 6th, 2021
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Bob
2 years ago
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Nov. 6th, 2021
Verified Customer
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Jean
2 years ago
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Nov. 6th, 2021
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Walter
2 years ago
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Apr. 7th, 2021
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Eric LaFoy
2 years ago
Reply from Fluent Home
Oct. 7th, 2021
Telia Atlanta, GA
9 months ago
Reply from Fluent Home
Nov. 20th, 2023
Verified Customer
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Ryan Linster
2 years ago
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Nov. 6th, 2021
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Timothy Stodola
2 years ago
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Nov. 6th, 2021
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Gloria Columbus, OH
2 years ago
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Nov. 8th, 2021
Verified Customer
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Karrie Sweet
2 years ago
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Nov. 4th, 2021
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Ken Hoedl
2 years ago
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Oct. 28th, 2021
Verified Customer
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Shawn
2 years ago
Reply from Fluent Home
Apr. 7th, 2021
Ryan Parsons Yorkton, SK
1 year ago
Reply from Fluent Home
Aug. 5th, 2022
Sumit
4 years ago
Reply from Fluent Home
Feb. 21st, 2020
Verified Customer
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Dale
2 years ago
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Nov. 6th, 2021
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Betty
2 years ago
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Nov. 6th, 2021
Verified Customer
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Raul Espinal Cleveland, OH
2 years ago
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Nov. 6th, 2021
Verified Customer
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Shonda Bashir Jackson, MS
2 years ago
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Nov. 4th, 2021
Verified Customer
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Diane Côté
2 years ago
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Nov. 6th, 2021
Verified Customer
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Daryl Jones
2 years ago
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Oct. 12th, 2021
Verified Customer
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Darren Hasein
2 years ago
Reply from Fluent Home
Sep. 29th, 2021
Lloyd Meier Yuma, AZ
1 year ago
LB Denver, CO
1 year ago
Reply from Fluent Home
Apr. 27th, 2022
Crushed Head Fallon, NV
3 years ago
Reply from Fluent Home
Oct. 9th, 2020
Linda Hopkins Denver, CO
6 years ago
Reply from Fluent Home
Feb. 21st, 2020
Verified Customer
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Jeremy Striker
2 years ago
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Nov. 6th, 2021
Verified Customer
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Bradley Canton, OH
2 years ago
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Nov. 8th, 2021
Verified Customer
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Mark Eliason
2 years ago
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Nov. 4th, 2021
Verified Customer
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Claudia Hunter Silverlake, WA
2 years ago
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Sep. 30th, 2021
Verified Customer
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Gary Sharp Yakima, WA
2 years ago
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Oct. 7th, 2021
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Jonathan Edwards
2 years ago
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Sep. 24th, 2021
Yolanda Lindo Stockton, CA
2 years ago
Reply from Fluent Home
Dec. 22nd, 2021
Verified Customer
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Ken Minty
2 years ago
Reply from Fluent Home
Nov. 6th, 2021
Verified Customer
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Cathy Urlacher
2 years ago
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Nov. 6th, 2021
Verified Customer
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Linda Great Falls, MT
2 years ago
Reply from Fluent Home
Nov. 8th, 2021
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Tania Petrie
2 years ago
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Nov. 4th, 2021
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Petra Hoffmann
2 years ago
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Sep. 28th, 2021
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Dennis
2 years ago
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Nov. 6th, 2021
Verified Customer
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Christine
2 years ago
Reply from Fluent Home
Nov. 6th, 2021
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Blair
2 years ago
Reply from Fluent Home
Nov. 6th, 2021
Verified Customer
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Anonymous
2 years ago
Reply from Fluent Home
Oct. 28th, 2021
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