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Cornerstone Protection

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24 User Reviews

6.8

Overall Score

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LAST UPDATED: September 16th, 2021

Powered by Alarm.com, Cornerstone Protection is a Kentucky-based home security system provider that has been serving residential and commercial markets since its founding in 2014. The company provides customers with three tiered security plans, smart home integration, and the latest home security technology.

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The Good

  • No Contract, Same-Day Installation
  • Guaranteed Service
  • Full Home Security Suite
  • Multiple Monitoring Options
  • DIY Option
  • Home Automation Options

No Contract, Same-Day Installation

Cornerstone Protection is one of the few home security companies that does not require the homeowner to sign up for a long-term contract in exchange for professional monitoring and security services.

But this isn’t the only way Cornerstone Protection simplifies its process; the company also offers same-day alarm installation, meaning a homeowner could obtain a free security consultation and quote from the security provider in the morning, and schedule an installation appointment for later that same day. 

Guaranteed Service

Cornerstone Protection attaches a number of guarantees to its products and services:

  • Price-match guarantee — Cornerstone Protection guarantees customers will receive the lowest price on its security systems; if a homeowner finds a lower price through a competitor, Cornerstone Protection will match or beat that price.
  • On-time guarantee — In the event the technician does not complete the home security system installation by the agreed-upon date, the company will pay the homeowner $250 for each day after the deadline.
  • Deductible guarantee — If the homeowner sustains a loss due to defective security equipment, Cornerstone will contribute up to $500 toward the customer’s home insurance deductible.
  • Total refund guarantee — Cornerstone Protection is one of the few companies to not charge customers a cancellation or restocking fee for returned systems. Instead, customers will be refunded 100 percent of their upfront costs if they’re not completely satisfied with their security system.
  • False alarm guarantee — Cornerstone Protection guarantees customers will receive no false alarms on their systems for up to two years following installation. If a false alarm does occur, the company will pay for any associated costs.

Full Home Security Suite

Cornerstone Protection offers customers a wide range of home security, life safety, and home automation equipment through three tiered home security packages: Silver, Gold, and Platinum.

The Silver package features basic home security features such as the Qolsys IQ 2 panel, LTE broadband 24/7 monitoring, and three UL monitoring stations. The Gold package, meanwhile, provides additional smart home integration features like remote arm and disarm, real-time text alerts, live video feeds, and Z-Wave compatibility. Lastly, the Platinum, or video plus package offers video doorbell, indoor/outdoor security cameras, and 24/7 cloud storage.

In terms of physical equipment, Cornerstone Protection offers the following:

  • Video doorbell camera
  • Outdoor security camera
  • Indoor security camera
  • Fire alarm
  • Flood detector
  • Carbon monoxide detector
  • Smart thermostat/lighting
  • Smart lock (access control)
  • Water sensor
  • Motion detector

The company offers free consultations for new clients. Its experts can design custom security systems for homes of all sizes, businesses in a range of industries, as well as provide solutions for multiple locations.

Multiple Monitoring Options

Cornerstone Protection provides multiple monitoring options to ensure your system stays connected and secure. In addition to basic landline monitoring, the security provider also installs systems compatible with wireless internet and cellular/LTE communication protocols.

The company even offers dual-path connectivity, which offers communications redundancies across internet and cellular monitoring in the event that one communication path has been unduly interrupted.

DIY Option

Homeowners also have the option to take the DIY route through Cornerstone Protection. Starting at $8.95 per month in professional monitoring fees, homeowners can install the company’s Helix security system in as little as 15 minutes — no wiring or drilling required.

The Helix system supports up to 96 individual sensors for a single control panel, and has a wireless range that’s twice the distance as some other DIY systems.

Home Automation Options

Along with security solutions, Cornerstone Protection offers an array of automation devices that can integrate with your security system. These devices can make homes and businesses more convenient and more efficient. Many of the automation devices can also work with the alarm system to enhance security. Cornerstone Protection offers smart automation devices like smart locks, smart lights, smart thermostats, smart garage door openers and more.

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The Bad

  • Undisclosed Package Pricing
  • Limited Service Area

Undisclosed Package Pricing

Save for the DIY option’s starting monthly monitoring fee of $8.95, Cornerstone Protection does not disclose specific pricing information for individual products or professionally installed and monitored systems; instead, this information will be revealed after the homeowner obtains a free quote.

While this practice is not uncommon in the home security industry, leading home security companies provide as much information to customers prior to requiring their contact information to help them make an informed decision.

Limited Service Area

Cornerstone Protection is only available in the following Kentucky cities:

  • Lexington
  • Winchester
  • Morehead
  • Richmond
  • Mount Sterling
  • Berea
  • Paris
  • Owingsville
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The Bottom Line

Homeowners and renters living in central Kentucky might enjoy the benefits of hiring a local home security company, like Cornerstone Protection, to fulfill their security needs. The company offers a broad selection of control panels, cameras, and smart sensors that can be adapted to almost any home size, and are supported by a range of monitoring systems designed to keep the system online. 

For customers interested in taking the DIY route, Cornerstone Protection provides a basic package starting at $8.85 per month. That said, customers will need to fill out a consultation form if they want to learn specific price points. As always, we encourage homeowners to read verified Cornerstone Protection reviews for the latest, most accurate customer ratings.

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Cornerstone Protection Frequently Asked Questions

If I have an existing security system, can Cornerstone Protection use any of the equipment?

The company takes over a lot of security systems with equipment that has been installed by another security company and can sometimes utilize existing security equipment. Cornerstone Protection will first determine the brand of the equipment that has been installed and if the equipment was installed properly. If the company determines that it can use the equipment, a thorough testing process is conducted to ensure it is working properly.

Does Cornerstone Protection have contracts or agreements?

The company has a security agreement with all of its accounts that states what services it will provide. This protects customers by ensuring they understand what security services the company will be providing. The agreements can include a monitoring agreement and equipment financing. Cornerstone Protection offers 12-month, 36-month, 48-month, and 60-month agreements based on customers' security goals and budget. The company offers in-house financing with no interest. Commercial accounts are also offered a 36-month agreement.

Does Cornerstone Protection offer 24/7 monitoring of my security equipment?

Yes, all its security systems are professionally monitored 24/7. The company has a professional monitoring center in three geographical locations that are networked together to provide the most stable monitoring service nationwide.

How long will a system take to install?

Most security systems can be installed in just a few days. If you have an immediate need for a security system, let the company know and it will work hard to have your security system installed the same day.

What type of warranty comes with Cornerstone Protection's security systems?

The company has a lifetime warranty that comes with its security systems. As long as the system is being monitored, you will receive zero cost of all security repairs.

What is the "No False Alarm Guarantee"?

The company guarantees that if you have any false alarms due to the security equipment it installs, it will service the equipment at no cost to you to provide you with a worry-free security system.

Message from
Cornerstone Protection

Cornerstone Protection is a local supplier and installer for alarm systems and automation in the Central Kentucky region. We offer a range of security and automation services for residential and commercial clients and have a great track record for high-quality service and customer support.

The company was founded in 2014 and has since built a reputation as one of the leading providers for security services in the region. With Cornerstone Protection, customers have access to an array of security solutions that can be customized to meet the needs of different homes and businesses.

Cornerstone Protection offers smart security systems, indoor and outdoor surveillance cameras, automation devices, fire protection devices, flood protection, off-duty police security, medical alert systems, and more. Our team also offers expert support for repairing and upgrading existing security systems.

As a trusted local security solutions company, Cornerstone Protection has experience working on projects of all sizes such as manufacturing facilities, industrial complexes, hospitals and more. We also provide 24/7 monitoring.

With an experienced team that is dedicated to serving the local community, Cornerstone Protection has thousands of satisfied customers. Check out the reviews below to see what people are saying about Cornerstone Protection.

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Star Rating

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24 Reviews

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Featured Review

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Mary Thomas

They are top rated security company. They have excellent equipment and do a great job on the installation. I wouldn't use any other company but Cornerstone Protection!..Keep up the good work!!

1 month ago

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Reply from Cornerstone Protection

Thank you Mary for putting your trust in Cornerstone Protection. We appreciate having you as our customer and looking forward to protecting you and your family!

Aug. 8th, 2021

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Featured Review

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Brandi Eaton Richmond, KY

absolutely the best customer service, followed up, and answered the million questions that we had! thank you Shannon!!

1 month ago

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Reply from Cornerstone Protection

Thank you Brandi we look forward to building a long term relationship with your company!

Aug. 12th, 2021

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Edwin Case Winchester, KY

I been a customer of Cornerstone Protection for several years now. I recently upgraded to add video to my system. I couldn't be more happy. Does exactly what I wanted and actually more than I thought it would. I have been more than happy with their service be it the actual system or customer service. It's worked when it's supposed to and not had a lot of false alarms like some systems I have heard of before now. I would highly recommend this system and service.

3 weeks ago

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Shawna Johnson Winchester, KY

Shannon was very prompt when we called him to come out & look at our home for security & to upgrade our cameras. He came and installed everything the next morning. I like that fact that Shannon is local, and he is very knowledgeable about his products/services. I can sleep with ease knowing that we have security on our home, our detached garage building. along with the cameras. With all the recent break ins, there is a sense of security knowing that our home is taken care of and is in good hands with Cornerstone Security. I highly recommend Shannon!

3 weeks ago

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Patricia Smith

Shannon snd Ken are the best for security I have had them for over 20 years when Shannon owned bates security. They were great moved to Lexington and went with ADT didn’t know they were in business again. ADT is the worst company ever we moved and I ask them to move my equipment and would not work with me just got our equipment paid for snd they told me I would have to get new equipment. I still had Ken’s number from years ago took a shot to see if he could help me he said Shannon and I have started a new security business they got me said up in one day. Any one looking for security should go with them they will take care of you. Never gave yo talk to someone in another state they will take care of personally. Can express how great they are.

1 month ago

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Bussell

These people are very professionally in their services and install. Went over everything in great detail, very patient with the questions. Seems like a company that is committed to the customers and their needs. I would recommend this company to anyone. Shannon and his install team are very concerned with peoples safety at home and business.

2 weeks ago

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Allen Baas Lexington, KY

They are quick to respond. Addressed all my concerns. Priced very fairly, and installed almost immediately. Great customer service and I have peace of mind knowing my family is protected.

4 weeks ago

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Mitchell Tedeschi Orlando, FL

Shannon and his crew always provides excellent customer service and takes pride in his work. Shannon never hesitates to take care of me when a problem happens or if I just want to add more features. I can't recommend this company enough. You won't be disappointed

1 month ago

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Rick Schooler Winchester, KY

Cornerstone Protection Company is a great company to work with because of their excellent customer service and the peace of mind they give in providing live security monitoring of your home. If the security alarm sounds, a live monitoring person calls me on my mobile phone very quickly.

1 month ago

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Rhonda Estes Jackson, KY

We are so very pleased with our new alarm system!! Very professional service!! No mess to clean up. Easy to use system. Excellent service to get it set up and help with any questions. We would highly recommend Cornerstone Protection!

1 month ago

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Beverly Mills Winchester, KY

Rapid response to any call or equipment questions. Have always been personable but very professional to meet specific property needs.

1 week ago

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Melissa Allen Winchester, KY

We currently have our phones & computers serviced by Cornerstone Protectuon at 2 of our locations. Our experience with Shannon is excellent and we highly recommend Cornerstone Protectuon.

1 month ago

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Reply from Cornerstone Protection

Thank you Melissa for your review!

Aug. 12th, 2021

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Jordan Howard Winchester, KY

Cornerstone Protection offers amazing customer service and is always available! Punctual, polite and caring staff. Would highly recommend Cornerstone!!

1 month ago

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Jonathan Graves Paris, KY

Their security system is easy to use and works amazingly! Would definitely recommend to others!

1 week ago

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Christopher Gomes

Incredible experience with a group of very professional and knowledgable people at every level. I highly recommend Shannon and his entire staff!

1 month ago

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Randy Estes Jackson, KY

Quick professional service and quality work!! Very satisfied with the system that was installed!! If there’s a problem Cornerstone will address it!!

1 month ago

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Kasey Moore Winchester, KY

I have had a great experience! Cornerstone has Great products and customer service

2 weeks ago

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Amanda Campbell Louisville, KY

Shannon is always fast to respond and so professional. He knows security inside and out!

3 weeks ago

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Tom Holmes Winchester, KY

Very prompt when we have had a need and their equipment is top notch. Updates are done very efficiently.

1 month ago

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Ajeet Singh Lexington, KY

Best Alarm Service and a great customer service!! Just love it and sleep with a peace of mind at night!!! 👍👍

1 month ago

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Elder Goble Richmond, KY

Extremely professional and equipment is top quality. Skilled employees.

3 weeks ago

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malcolm ratchford Frankfort, KY

Shannon provided excellent customer service- timely and professional. Love my cameras!

1 month ago

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Nikki` Brescoach Winchester, KY

Quality service from people who seem to genuinely care about their customer's safety. Highly recommend!

2 weeks ago

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Carolyn Winchester, KY

They are kind, professional and will work with you to provide the best security system that is needed.

2 weeks ago

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