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Brinks Home Security

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8.6

Overall Score

LAST UPDATED: March 8th, 2024

Brinks Home Security has been a recognized name in home security for decades. Brinks Home Security is one of the world's largest home security companies in the U.S., having more than 1 million customers. Brinks Home takes pride in its patented ASAPer security technology, which is a mobile platform that allows you to connect with your loved ones fast and efficiently in the case of an emergency. Brink's security monitoring starts at $39 per month

Some highlights of Brinks Home Security company include a 30-day return policy, a no-contract security option, a two-year equipment warranty, and home automation technology. After a brief rebranding to Broadview Security, the Brinks Home name has returned after a merging of MONI Smart Security and LiveWatch. Read Brinks Home Security reviews below to see what customers have to say about the home security provider. 

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The Good

  • 30-Day Return Policy
  • Referral Program
  • Crash & Smash Protection
  • Brinks Home Security App
  • Home Automation
  • 2-Year Equipment Warranty
  • DIY Installation Option
  • Brinks Home Security Equipment
  • Various Home Security Plans
  • Financing Options
  • Brinks Home Security Cost

30-Day Return Policy 

Brinks Home Security offers a no-hassle, 30-day return policy for equipment. Many home security system providers don't offer any type of return policy. This can provide peace of mind to homeowners who want a trial run of Brinks Home Security before fully committing. 

Referral Program

Brinks Home Security offers you and a friend two free months of alarm monitoring when your friend signs up and activates their Brinks Home Security system. You can get two free months of alarm monitoring for every friend you refer to Brinks Home. 

Crash & Smash Protection

Crash & Smash Protection means your alarm system will still send an emergency signal through the cloud, even if a burglar destroys the base unit. The security system perpetually monitors your home for a break-in, and if a sensor is triggered, it immediately begins a countdown on an external memory source away from your home. You can disarm the countdown from your mobile app, but if you don't, the system interprets it as a crash and smash break-in and notifies the authorities.

Brinks Home Security App

The Brinks Home Security app allows homeowners to monitor and access their Brinks Home security system and smart home features remotely via their smart device. Users can arm or disarm their security alarm system, lock or unlock doors, access the live feed from the video doorbell, and more. Customers should note that the Brinks app is only compatible with Alarm.com monitoring service plans.

Home Automation

Brinks Home Security features the following z-wave technology home automation capabilities and tools:

  • LiveVoice Assist
  • Mobile app control
  • Live video streaming
  • Cloud video storage
  • Doorbell camera
  • Smart door locks
  • Flood sensors

Smartphone control and basic home automation tools are available on all Brinks Home Security alarm systems.

2-Year Equipment Warranty

Brinks Home Security offers a two-year warranty for all of its products, regardless of your chosen home security equipment pack. If anything in your security system breaks or malfunctions within the first two years of use, Brinks Home will replace the equipment for free. This can provide peace of mind to customers knowing they won't have to cover replacement fees if something goes wrong. This also shows Brinks Home Security is confident in its products and doesn't expect there to be malfunctions or issues with equipment. 

DIY Installation Option

The Brinks Home alarm system is simple and easy to install, allowing you to set up the system yourself if you desire. They also have professional installation for those who would prefer to contact customer service and have a Brinks Home Security expert set up the system. 

Brinks Home Security Equipment

Brinks Home Security has a variety of high-tech equipment that is available as part of specific security packages as well as individually. 

  • Smart Home Hub — Compatible with Amazon Alexa, Z-Wave, and other home automation devices, the Smart Home Hub includes a wall mount and a table-top stand. It has a high-quality touch screen and includes a removable micro SD card slot for storage. With Z-Wave compatibility, you can have up to 80 lights, 6 locks, 6 thermostats, 6 garage doors, and 21 miscellaneous Z-Wave devices. The Smart Home Hub is also equipped with a 85dB Piezo siren and when the alarm sounds, it is sent to Brinks Home Security's monitoring center through a secure LTE cellular signal. The control panel also encrypts all sensor signals, which means it's hacker-proof.  
  • Wireless Door Sensor — Fully functional up to 200 feet from the control panel, you can place wireless sensors at points of entry within your home. They are lightweight and are easily installed with double-sided adhesive tape. 
  • Wireless Motion Sensor — Similar to the wireless door sensor, the wireless motion sensor has double-sided tape to ensure easy mounting. The battery life lasts up to three to five years. The detection radius is 80 degrees and signal encryption is Proprietary S-Line encryption. The motion sensor is also pet-safe, so you don't have to worry about pets less than 40 pounds setting of the sensor. 
  • Brinks Home Security App — Compatible on iOS and Android devices, the Brinks Home app allows you to control your home security system remotely. You can manage your door locks, lights, security cameras, and thermostats with ease. This also includes seeing a live video feed of your cameras. With your two-way voice doorbell camera, you can not only see what's happening around your home, but you can also use the app to talk through the security camera to your family or other visitors. Lastly, the app gives you instant notifications straight to your smartphone anytime anything noteworthy happens with your home security. 
  • Add ons — Smart thermostat, smoke detector, smart lock, indoor camera, and outdoor camera, available individually or as part of the more advanced Brinks Home Security packages. 

Various Home Security Packages

Brinks Home Security has three main security and smart home package options that allow customers to select the best home security system for them. All packages include 24/7 professional monitoring, and you can try any of them for 30 days and decide if it's right for you. Each package also comes with a two-year warranty and works with wifi and 4G LTE networks. Systems also come with a backup battery in the event of a power outage. Your package is shipped directly to your home and you can install any of the three security packages yourself or you can pay for installation. For the Smart Security Ultimate package, professional installation is included in the cost. 

Smart Security Essential

The Smart Security Essential package is best for consumers who have basic home security needs and want simple DIY installation. Monitoring is $39 per month, equipment costs, $199.

  • Brinks IQ 2.0 Control Panel
  • Wireless motion sensor
  • Two wireless door/window sensor
  • Yard sign and stickers

Smart Security Complete

The Smart Security Complete package is ideal for customers who want 24/7 live video feed straight to their smartphone. This package includes an additional motion sensor and door sensor as well as an indoor camera. Monitoring is $39 per month, equipment costs, $349. 

  • IQ 2.0 Control Panel
  • Two wireless motion sensors
  • Three wireless door sensors
  • Yard sign and stickers
  • Indoor camera with night vision

Smart Security Ultimate

A more advanced package, the Smart Security Ultimate includes professional installation. This package comes with an outdoor camera as well as a video doorbell camera. Monitoring is $39 per month, equipment costs, $1,099.

  • Brinks Home Touch
  • SkyBell Slim Line Video Doorbell Camera
  • Two wireless motion sensors
  • Three wireless door sensors
  • Brinks Home Outdoor Camera
  • Yard sign and stickers
  • Professional installation

Financing Options

Brinks Home Security cost is flexible, as the company offers GreenSky financing for its Home Complete packages. All details for financing are below:

Home Complete with GreenSky financing

  • Kit will be offered at $0 down 
  • $29.00 per month for monitoring service
  • $11.08 per month at 0% APR for 36 months
    • Monitoring fee + GreenSky payment = $40.08 per month
  • 50% off all add-on products (eligible for financing, *monthly GreenSky payment subject to increase)

Brinks Home Security Cost

Brinks Home Security cost starts at $29 per month for 24/7 professional monitoring. That is relatively low for home security packages. Note that Brinks Home Security pricing also includes a $399 upfront fee and a 36-month contract. However, upfront fees and contracts are common within the industry.

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The Bad

  • Landline & Cellular Monitoring Not Available
  • 36-Month Contract with Certain Packages

Landline Monitoring Not Available

Brinks Home Security only offers wireless/broadband monitoring. No landline monitoring or cellular backup is available; however, many home security customers prefer wireless monitoring, especially over landline monitoring, as it is more flexible and simpler to install with no wires. 

36-Month Contract with Certain Packages

A drawback to Brinks Home Security is the 36-month contract. However, it's somewhat common within the home security industry to have a lengthy contract. Pricing for a Brinks system is also customizable as the company has financing options and various home security packages to choose from. 

There is also a month-to-month option if you choose Brinks Home Security's Nest Secure Package. This can provide peace of mind to customers who do not want to sign a lengthy contract.

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The Bottom Line

Brinks Home Security is an established name in the home security industry. Though the company has been under the radar for several years, the recent rebranding and merger of MONI Smart Security and LiveWatch security speak positively to the company's quality. Brink's security is equipped with basic equipment options as well as advanced home automation options, giving homeowners ample amounts of security options.

With its reputable reputation, we definitely recommend considering Brinks Home Security as your security provider. With a 30-day return policy, a variety of security packages, and a no-contract option, Brinks Home Security cost is affordable, and the security solution is definitely worth looking into. Read Brinks Home Security reviews below to see what customers have to say about the home security company. See what customers have to say about customer service, equipment quality, pricing, and more. 

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2.8

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3,967 Reviews

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Lynette Baldwin, NY

It was easy to set up and they covered everything that I needed. The only thing that I don't like is the control panel is so big I don't know where to put it. I thought the person who helped install the system was very patient, helpful and knowledgeable. It would be nice if they gave a follow up call after the fact to check if everything is okay and working properly or if I had any questions instead of me having chase them down. There was something that they promised me that I didn't get and so if someone had call me with a follow up call that would have been easy for me to say "hey by the way I didn't get that link can you send it to me now?". It feels like they go after you with a vengeance to get your business so now that they have my business they should have the same level of customer service in my opinion.

4 years ago

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Reply from Brinks Home Security

Hi Lynette, Thank you for the review. We appreciate your feedback. To improve your experience as a customer and answer any questions you might have about your system, can you please send us a “Private Response” with the name and address associated with the account? A member of the Care team will reach out to you once we verify you as a customer.

Mar. 10th, 2020

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Anonymous Carson, VA

The customer support has always answered my questions. They've always been able to help me when I had questions. They've always been very concerned about confidentiality and making sure that they were dealing with the correct person who's acount it was. Making sure that they were protecting my investment. I've had issues with connecting to the internet. The WiFi has not been a hundred percent all that great because of somewhat false readings at times and the notifications that the alarm has been turned off and turned on making me think that somebody's home and apparently that's not the case. Other than that, I've been relatively satisfied.

4 years ago

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Apr. 23rd, 2019

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Sophia

I'm worried someone will break into my windows, because I don't have sensors on them. I only have sensors on my doors. Protect America offers an app that allows you to turn your alarm on and off from any location. If I turn the alarm on while I'm in bed at night, if I wake up and forget to turn it off and open my door, their alarm is not very obvious. I've heard of other alarm systems that will sound off and blare out and be super annoying, so you know to run in and turn it off before the cops are called. But this system doesn't do that, it literally just sends a beep. So if I'm outside, I'm not going to hear the beeping until I walk back in and at that time it's too late. They've already dispatched the police department to my house. And that's happened a few times because I feel like the alarm is just not obvious. That's the one thing I don't like about Protect America.

5 years ago

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Apr. 23rd, 2019

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Jack Gardner Star, ID

After doing research on several different companies, Protect America seemed to get one of the highest rating. Initially, I had a little issue with the equipment. It was getting turned off, so they had to supplement a couple things based on what the salesman told me. I'd say if there was ever an interruption in the quality of their service, they would would surely help me understand how it will work for me in my house. The equipment is easy to install, and everything seems to do what it's supposed to do. If someone ever burglarized my house, I can call them and they would be very responsive and very helpful.

5 years ago

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Apr. 28th, 2019

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Shirley & David Weil

We never seem to get the chance to answer the alarm person before the alarm goes off again. They cannot hear me speaking because of this. Give a person a bit more time to get to the key pad to talk to the operator to say that all is well. This is very annoying. Very annoying. It has happened twice & he person talking to us & we couldn't get them to hear us so they called the fire ???????????????????????????????????????? This little fish ?? is for goodluck in money and love, but u have to keep this fish alive, by sending it onto the people u wish happiness and to always be safe... you have to a'' including as the next thing we know is

6 years ago

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Lou Westminster, CO

For the most part, my experiences with them have been positive. I really liked the idea of being able to order the system and install everything myself. Actually, that's the reason I chose it. My only complaint would be that every time I test my system, I end up calling the security center. It takes them about a minute or two to answer. It's not a big deal when I'm doing the monthly test, but if I had an emergency, then I'd be pretty concerned having to wait that long to talk to someone. Besides that, I've been pleased with the equipment, although, I've had to replace the wireless siren modules a few times already. I've also had problems with the intermittent motion detector, for which I must take everything apart and put it back together for it to work. I think they change their monthly charge to less than $40 as well. Most of the companies out there charge less than that.

6 years ago

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Thelma Wiggins Durham, NC

At the time when I was looking for a security system, Protect America was the most prevalent in my area. They simply offered what I needed. I've always had a good support from them. They've always answered my questions, and provided whatever service I needed. The system is good, I only had a problem when they updated it. They wanted me to put in the new machine myself, which I wasn't able to do, so I had a little trouble trying to get their consent to send over a technician to do that. Besides that, everything's very good. They're always on top of everything, and are timely with checking your equipment periodically.

6 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Carl Dellostritto Dublin, OH

Their customer feedback online was very good for Protect America when I chose them, so I decided to go with them. Plus, they have given me the opportunity to upgrade to additional features, but they never raise my rate. It wasn't difficult at all to install it. They actually walked me through everything, and that was very helpful. The representatives were very helpful, and they double checked everything. I'd say they're very professional as well. I had an incident where they called me to tell me that somebody was in my house. It appeared to be somebody with permission, but unfortunately did not know the code. They gave me the option to cancel the alarm, that way, the police wouldn't have to go over.

6 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Franklin Thompson Omaha, NE

Protect America was recommended to me. I followed up on that recommendation, and it's been a good relationship. The price is right. Customer service makes it sort of like two companies. When I had some problems, I was dealing with people that were low-authority on the phone call; it was a lot of frustration, but once they hooked me into one of the advisers, she went way overboard and just fixed all the problems and restored my faith. Installing the equipment's a little bit cumbersome, because I was an old timer when there were actual physical techs that came to the house. I think my first system was back in 1988 or something like that, so I had an agent that came to the house. Now, when I upgraded my system I had to do it all through the phone, and it works, but it can be a little bit cumbersome. The new upgrade has been working well.

6 years ago

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Crane Lamar, MO

It wasn't too expensive and it fit our needs. I love that they call us before getting a hold of the police or anything and that they help us fix like one of the sensors are off or something they'll help us fix it. Plus they service us in a rural area. The only complaint I would say I have had trouble connecting their cameras. They should get a wider range of video survelliance. They've handled everything that we needed and I've never had an issue with them.

3 years ago

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Reply from Brinks Home Security

Hi Crane, Thank you for the review. We would like to answer any questions you may have about connecting your cameras. Please reply via “Private Response” with the name and address associated with your account. A member of the Care team will reach out to you once we verify your customer information.

Apr. 28th, 2020

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Mark Maylene, AL

I would recommend them to others. I'm a new customer and with what I've seen so far I am satisfied. They guaranteed a price that would not increase. It appears to be good equipment. The only thing is I had to call in two different calls during the installation for technical support. Both times the call went into a waiting list and it takes an hour to an hour and a half to call me back.

4 years ago

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Reply from Brinks Home Security

Hi Mark, Thank you for the feedback. Although we strive to handle each customer with special care and consideration, during peak times we do experience high call volumes. Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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James B.

Can't rate a 5 since we have only had the service for a month so time will tell. Was having false motion alarms and customer service by the website tech chat was excellent. I didn't research about the quality or reliability of the alarm components, time will tell here too. I feel they offered the best deal for what we needed in home security. It is an easy to set up system and you can have it all completely done before ever calling them to step you through the activation process. The Quolsys2 control panel is very easy to use.

4 years ago

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Reply from Brinks Home Security

Hi James, Thank you for the review. We're happy to hear our team was able to help with your alarm. Please let us know if we can answer any other questions you have about your system.

Feb. 26th, 2020

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Crystal

The customer service and package overall value is good. Customer service is pretty quick. I didn't have to pay any installation costs. Overall I think it was pretty good service. We got disconnected a couple of times and instead of seeing the entire installation through one phone call, they request to call them back after you finish the installation yourself and then you have to wait to get back in the queue line to be able to talk to somebody. It had the newest technology. There are multiple access points through the phone app which makes it easy.

4 years ago

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Reply from Brinks Home Security

Thank you, Crystal!

May. 31st, 2019

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Minnehaha Cleaning Center

I like the technology Protect America provided to keep my business secure. Equipment was very simple to install and step by step assistance was provided via phone throughout installation process. The service is superb. There is a direct line to reach control/monitoring center for issues related to alarm system. And a separate number for billing inquiries. I also like the simplicity and flexibility of Protect America's remote app for downloaded Android or Apple which gives me the convenience to arm or disarm my entire system at the tip of my fingers.

5 years ago

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Apr. 23rd, 2019

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Shannon Benson, AZ

The only reason that I rated them a 9 instead of a 10 is because some of their installation instructions for add-on equipment wasn't very good. For the initial install, the instructions were great though. The monthly fee is very reasonable. I also like the fact that my monthly bill will not increase. Had ADT previously and they raised rates annually.

5 years ago

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Apr. 23rd, 2019

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Araseli Concord, NC

Every time I go into chat somebody I customer service answers to help. Every time my alarm goes off for whatever reason the police arrived in two minutes or less knocking on my door so that means it's working. My family being safe me is the best thing. One thing they can improve is that I didn't realize that you have to go put the panic chord on the on the on the thing on the device itself.

5 years ago

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Apr. 23rd, 2019

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Tracey Jefferson, OH

I saw the add on Facebook. I ordered the equipment and they didn't tell me that I needed a SD card so I'm unable to watch videos and stuff. I with the SD card came with the camera, especially with how much I am paying each month. I like that I do get a notification. I've only called customer service a few times but every time I call they have answered my questions.

5 years ago

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Apr. 23rd, 2019

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Miriam Lexington, SC

Overall, the customer service has been fine. I haven't had any problems with the equipment. I wish it didn't cost quite as much as it does so I recently had called actually to disconnect the service because I really didn't feel like I can afford it but I'm in a contract for 3 years I didn't realize I was but I am. They were nice enough to wave the payment for November for me.

5 years ago

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Apr. 23rd, 2019

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William morrison Sedona, AZ

Like the fact that system is not internet dependent, however I think that your system needs better batteries. Batteries do not last as long as other similar batteries last. TwiceI have left the Country and what I expected to be new batteries fail. Notified by Protecr America but cannot do anything about it. Batteries supplied by your company should be tested or change battery supplier. Not reliable.

5 years ago

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Apr. 23rd, 2019

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JayBird707 Lady Lake, FL

The overall value of the equipment and service is excellent. The are that keeps me from giving them a 5 is the associated software applications. Neither the mobile app or PC application has the ability to "do it all". Some task can only be completed in one of the applications. The division of when you need to which app is not clearly defined and can lead to frustration. The Customer Service people can help you figure things out. The end user has no access to the documentation they have.

5 years ago

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Apr. 23rd, 2019

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Kathy

The people at Protect America are super friendly, willing to help, and pretty straightforward. It was a little disappointing when we got the system, because we had to switch out equipment that wasn't working properly. I think the cost factor isn't very reasonable. The only thing I would complain about is you have to self install all of it. They say it takes an hour, but it took 3 hours for me to install it.

5 years ago

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Apr. 23rd, 2019

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Mathew

Protect America is always available to answer my calls and they're very prompt if an incident happens. I haven't had any issues with their equipment - everything is working properly so far. The best part about Protect America is the ease of use. You can use your mobile device while you're far away from home to check on your house. I would like them to reduce the monthly rate.

5 years ago

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Apr. 23rd, 2019

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Tyna Baldwin Park, CA

The reason I opened an account with them is because they offered me video. But they were not able to set up a camera and I've tried to call back twice and set it up, but the support is not helping. The phone calls are really hectic, I think the live chat is easier than the phone call when it comes to having a problem with the alarm. The best thing that I like is I am able to use the app when I am at work and I can do the live chat as well.

5 years ago

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Apr. 23rd, 2019

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Anthony Olathe, KS

I based signing up on price and they had the best price. When I call in, I always get prompt help. They explain it all and take care of all the problems. The equipment is okay, they upgraded to something not as bulky, but I have the bulky one. I don't really like that I have to call in and do a test for my security to make sure it's ok. But, I don't do that all the time anyway.

5 years ago

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Apr. 23rd, 2019

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Brandon McCordsville, IN

I don't have any cameras that are suitable for the price range I want. It doesn't have full functionality. They should have full app features working correctly. If you hit 'away' from the home, it doesn't do away. You have to actually check off the settings and then click away. 'Away' and 'to arm home' are both the same button. I do like their price though.

5 years ago

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Marv1959 Oxford, PA

The customer service is very thorough. I have had on an occasion or two where I've had trouble getting connected to the right person. But once I did get connected, they gave me all the help I needed. They're probably the best I've ever had any experience with but this is only the second security system I've ever worked with and the other one was thirty years ago. I use it when I'm away from the home and I haven't had any false alarms.

5 years ago

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Apr. 23rd, 2019

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Anonymously

After considering multiple options, I went with Protect America because of their combination of great technology and pricing. All of their agents have been very informative and pleasant to deal with. I've only had one time when a customer service representative accidentally gave me misinformation, and it caused me to order an unnecessary piece of equipment. Their mobile apps could use some improvement, and they're not very user friendly. Aside from all that, it does provide the information I need.

5 years ago

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Apr. 23rd, 2019

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Jennifer Thompson Atlanta, GA

I haven't had it that long, but they've reached out several times to make sure things have been covered. They sent me a certificate so I could send it to my home insurance. The camera is good, but I don't really care for the window and door sensors. I have trouble with them coming loose. I'm also having a trouble figuring out how to mount the main panel to the wall.

5 years ago

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Apr. 28th, 2019

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Connie Mcginnis Loftin Maple Heights, OH

This company was referred to me, and I've been impressed with how knowledgeable and patient their customer support has been when they help. The system is easy to install, but I'd like to have information about the different features. They only gave me very basic information, but I'd like to know more in depth about the master code. I also haven't heard about how to change my user password, but the customer service has kept me waiting for quite a long time.

5 years ago

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Apr. 28th, 2019

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Danille Young Farmington, NM

We switched from a different security company because they were cheaper. We are having some trouble with the equipment right now. It doesn't tell you when a piece expires or something so right now we're trying to get in touch with Moni so we can replace that part. Customer service is really good though. They've really tried to help us, but sometimes there are not enough representatives in the company or in the area to supply us. If there's a problem, sometimes we have no way to get a hold of people that can help us fix it within a certain time frame.

6 years ago

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John Tewksbury, MA

Unfortunately, we've had a number of times when the alarm was accidentally triggered, and they responded very quickly. Fortunately, it wasn't anything serious, but they did respond. They were just very helpful and patient in walking me through everything. I really don't have any comparisons to make, but I believe they're very competitive. What I really liked is that I could install the system myself. That's the main reason I purchased it in the first place.

6 years ago

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Apr. 28th, 2019

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Thomas O'Fallon, MO

We chose Protect America because they're cost effective and the system was easy to install. They solved my problems when I called them, so they've been fine. One thing I was concerned about was my equipment. When I called to cancel my subscription, we found out that my equipment was so old that they couldn't even upgrade it anymore. They didn't believe that nobody called me to offer a free upgrade, so I would've really appreciated if they had called me for that.

6 years ago

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Apr. 28th, 2019

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Vivian Cincinnati, OH

As far as I know, I haven't had any problems with them. I do have to say that they have a reasonable price. Plus, I like that it's a self-install system, that way, I don't have to pay for somebody to install it for me. The only problem I've had with the equipment has been that the battery runs out too often, and it's very hard to change. Other than that, it's all been very good.

6 years ago

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Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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George Waukegan, IL

We had an issue with our system once; it wasn't working properly because one of the cables disappeared. It took them like 3 months before they figured it out and fixed it, however, they reimbursed everything, and actually gave me a little bonus for it and apologized for the inconvenience. They were real polite about it. Plus, every time the alarm goes off, even if it's by accident, they call me right away! It's just a good system.

6 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Anonymous Dillwyn, VA

The few times we've had false alarms, their customer support have been able to solve it. Plus, the actual installation of the system was very easy. We talked on the phone with their representatives, and they walked me through the whole set up process. What really made choose them was the amount of the coverage they have. Besides, they were willing to work with you.

6 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Jared Montoya Brownsville, TX

I like being able to turn on or off my alarm with my app, that's nice. It's just been a great service. Anytime I've needed something, they've been able to help really fast, and always in a nice way. They've called every time the alarm goes off as well, so they do their job. We've had to replace some of the equipment throughout the years, but it's worked out well and smoothly.

6 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Marvin Rogers Soldotna, AK

After looking them up, I saw that they were recommended as one of the highest quality services on the internet. It was very simple to install; it took about an hour, and I did it myself. The devices have been working just fine. There was actually an issue once, but I called them up right away and they fixed it. Their agents have been very good. I don't know how to say anything better about them.

6 years ago

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Bradley Undercofler Virginia Beach, VA

All of my matters have been handled professionally by their customer support, so we're happy with the service that we've received from Protect America. Plus, it was very easy to install. We received all our stuff in the mail, with the instructions on the box. Everything was very clear, and they provided a number to call if we had any questions. Everything was set up within 30 to 40 minutes. There's quite a few features we would like to add some time, but for now, everything has been working properly.

6 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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David Barnett Flemingsburg, KY

ADT wouldn't allow me to expand some options. They actually told me I could do that if I was a new customer, so I just went to another place where I was a new customer, and that's how I came into Protect America. Their representatives have always been very good, very professional, timely and I have no complaints about them. Overall, it's been a positive experience.

6 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Ernestine Julye Coldspring, TX

It really wasn't hard to install, but in the years I've had it, there have been a few difficulties. I left my house once, with the pan on the stove, and because of their persistency of trying to get a hold of me, I finally called the fire department. They saved my house! I'm really pleased with the fire sensors and system, and that is probably why I keep the service.

6 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Frederick Hale Laurel, DE

I initially purchased this service with Protect America because of the affordability of the system, and the fact that it was self-installed. I just think they have the greatest representatives! Everything gets squared away when I call them. So far, the equipment works great. Even the WIFI part of it, where I can disarm and check the system anywhere in the world works fine. I like it!

6 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Lew Buck Lander, WY

My biggest complaint with their customer support is that you have to wait long periods of time to get a hold of a representatives. Sometimes it takes 30 to 40 minutes to talk to somebody. Besides that, installing the system went well. The lady that helped us was fantastic! You do have theoretic problems every now and then, but overall, it's a great system. There's no way anybody can get in my property without me knowing about it.

6 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Elvata Calloway Detroit, MI

So far, it's been a good experience. The only thing that I encountered was the fact that some devices weren't labeled properly, so they weren't getting the correct input. Fortunately, technical support corrected that. Besides that, their support has been excellent, very responsive, timely, and really supportive when I ask them about securing my home.

6 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Kenneth Wallenius Seneca, SC

It's excellent! I've had them for 20 years, and I'm actually changing the system, and they sent me the parts at no charge. I did have a problem with their billing, where I paid them, but the information didn't get back to me, and they gave my account to a collection agency. I had to call the attorney general of my state to report it, and cleared everything out, so it was not easy.

6 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Alvino Sprauve Jackson, NJ

They've been helpful the times I've called. Sometimes they have me wait a little bit, but over the 6 years we've been with Protect America, their customer service has been fine. Plus, the system does what we've expected it to do. Either way, it was pretty easy to install. The instructions were straight forward, and it was a remote type of installation, but it was a pretty satisfactory experience.

6 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Anonymous Lexington, KY

I heard about them from a friend. The explanation of the installation process was very very knowledgeable and helpful. With the customer support they've been good. I guess I've had a good experience overall, with a few bad ones; some monitors fell off the window, and some of our equipment is outdated. My wife says that one lady was very rude when they called when the alarm went off once, the alarm actually went off and the lady was actually rude. I do wish that for the price that we've been paying, we'd have more items available, too.

6 years ago

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Wes Cormack Eagle Springs, NC

I needed some sort of alarm security system, and after talking to the local detectives, one of them recommended Protect America. My experiences with them? I haven't had a problem! Every time the alarm activates, I receive a call. The response was good. Plus, the installation process went very well. Their prices and fees are also much lower than other companies out there. It's just outstanding! I'd recommend them to anybody!

6 years ago

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Anonymous Hampton, VA

I didn't have any trouble with the installation process. The things I really like about Protect America is that I haven't had any problems with the system, even though I've had it for years. Also, I can call anytime, and get the information I need. They stay on the line, and they make me feel comfortable because I'm not technologically savvy. I'm pretty much satisfied.

6 years ago

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Tony Smith Greenup, KY

I've been with the company a long time. They were actually one of the first companies to approach me. It was very simple to install, and there's only been some change on the equipment. It's been upgraded, and everything works well. They also provide good guidance with technical issues. It's met our needs, and it is very reliable, except for the occasional battery changes. Besides that, I have no complaints.

6 years ago

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Anonymous Fayetteville, NC

I'm an elderly person, and my daughter suggested Protect America for my home. The initial process to install the system was good. My daughter took care of most of it, and it was favorable. I've had my alarm go off a couple of times by mistake, and the police showed up at the house. So, regarding that, I can't complain about it. I've had a good experience with it, and I'm satisfied with it. As a matter of fact, a couple other security places have come up the house trying to get me take theirs and I turned them down.

6 years ago