Previously known as LifeShield, an ADT Company, the company has rebranded to Blue by ADT. The security provider is a pioneer in DIY smart home security, offering Wi-Fi-enabled security products that are compatible with Amazon Alexa and Google Assistant. Homeowners and renters can choose from three security sets or build their own custom security set to fit their needs. Low monthly monitoring starts at $19.99 per month to $24.98 per month plus tax. Read Blue by ADT reviews below to see if the home security company is right for you.

Click here to go straight to Blue by ADT reviews.

The Good

  • Equipment Warranty and 30-Day Money-Back Guarantee
  • Remote Access on All Plans
  • No Landline Phone Connection Required
  • 24/7 Professional Monitoring
  • Home Automation Options
  • Transparent Blue by ADT Pricing

Equipment Warranty and 30-Day Money-Back Guarantee

Blue by ADT provides its customers with Wi-Fi enabled, wireless security products for up to 40% off. An equipment warranty is added to provide protection throughout the entirety of the service contract. All of Blue by ADT products also come with a 30-day money-back guarantee. The 30-day money-back guarantee refund covers upfront costs, including activation fee when applicable, and shipping. Note that customers must return promotional items. 

Remote Access on All Plans

The completely wireless home security systems use internet and cellular connections to monitoring centers. Users can use the Blue by ADT app to arm and disarm the alarm system from any location. With four layers of protection (including high-speed internet, cellular signal, cellular text, and landline phone) and 24-hour battery backup, the home security system stays connected to help you stay protected. 

No Landline Phone Connection Required

Customers have the option of using landline phone connection as an unrequired backup, but Blue by ADT home security systems don't need a landline connection to operate.

24/7 Professional Monitoring

Three coast-to-coast monitoring centers help protect you day and night from burglary, fire, and flood. They are backed up with two generators and uninterruptible power supplies. These monitoring centers will immediately alert the customer and emergency service personnel the moment a signal alert is triggered.

Home Automation Options

Blue by ADT has smart home automation included in all plans. With the free Blue by ADT mobile app, you can manage your home security system and your smart home devices. Blue by ADT systems are compatible with Amazon, Alexa, Google Assistant, IFTTT, and Z-Wave Plus devices. Smart home automation capabilities include:

  • Locking and unlocking smart door locks
  • Dimming or turning on/off your lights
  • Turning smart outlets on/off
  • Controlling smart thermostat temperature and controls
  • Opening and closing your garage door

Transparent Blue by ADT Pricing

Blue by ADT has all pricing information listed on its website. The security systems are priced from $199.15 to $376.10. There is also an option to build your own custom security system.

Monthly monitoring is $19.99 without video storage and $24.98 (plus tax) with 30-day video storage. Available smart home security products with Blue by ADT include:

  • Patented base
  • Entry keypad
  • Security touchpad
  • Indoor and outdoor smart cameras
  • HD video doorbell (coming soon)
  • Door/window sensor
  • Pet-friendly motion sensor
  • Fire safety sensor
  • Glass break sensor
  • Temperature/flood sensor
  • Keychain remote
  • Yard sign and window stickers
  • 30-Day cloud video storage

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The Bad

  • Company History

Company History

The company's overall history has been relatively unstable. The company was founded in 2004 and then purchased by DIRECTV in 2013, which then became a part of AT&T in 2015. In April of 2017, the former CEO of Blue by ADT, previously known as Lifeshield, acquired the company from AT&T and brought back the original self-installation platform with a direct-to-consumer approach.

However, in 2019, LifeShield was acquired by ADT. Recently rebranded to Blue by ADT and with ADT support, the company is now taking product innovation to the next level, while continuing to make excellent customer service a top priority.

The Bottom Line

Blue by ADT offers total security solutions to customers across the United States. Monthly plans feature 24/7 professional monitoring, equipment warranties, and remote access from virtually anywhere. Starting at $19.99 per month for entire home coverage and included smart home automation features, service plans are competitively priced against other home security marketplace options. Ordering is easy on Blue by ADT's website without credit checks or activation fees. There are also home automation options controlled through the Blue by ADT mobile app that allows homeowners to synch their home security system and their smart home devices. To hear what past and current customers have to say, read Blue by ADT home security reviews below.

We'll Introduce You!

Call our recommended rep over at Blue by ADT below.

1-(855) 408-7095

User Reviews

Star Rating

3.4
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120 Reviews

Review Breakdown

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Robert Sowers

October 24th, 2020 Indianapolis, IN DETAILS arrow_drop_down
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I have ADT now and they suck If I was to tell you all the things that they have bad about them people would know how to get around their system and beat it It may be cheap in the long run but not best bang for your buck by no means having issues among that you press stay in a converts to a way and this has been an ongoing issue for 4 years and I've been asking them off and on through emails to please fix it they have yet to do so I'm looking for a new company that has better cameras and a better response overall

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K&E Dog training

October 21st, 2020 Winchester, CA DETAILS arrow_drop_down
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Please don’t go with this company if I could give negative stars I would. Absolutely a nighmare. I have never been scammed harder in my life. I have had the system for 4 months. The cameras have broken 2 x . They charged me 25$ to come fix it which they didn’t fix but they didn’t forget to charge me. Then they informed me if I wanna cancel it would be over 6,000$ . Also the cameras don’t work if your WiFi is to far or if it goes down . Just please stay away, just get a dog . Much cheaper and less stress full.

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Aly Powell

October 1st, 2020 Sandy, UT DETAILS arrow_drop_down
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The worst of customer service and extremely overpriced. They advertise one low price then show up and install a $3000 system. Extremely sexist customer service. When my husband called to cancel they told him “no worries, but have your wife call in since she’s on the account” and then had the audacity to say to me “so you don’t want to protect your family?” and refused to let me out of the contract even though I canceled in the 3 day window. Sat on hold for over an hour, 4 phone calls, and multiple representatives later and all of them were extremely rude and unprofessional. Go to simpli safe and get the same package without their slimy businessmen for $400.

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Rajesh. Shah

September 25th, 2020 Roslyn, NY DETAILS arrow_drop_down
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Very bad experience. I will never deal. Salespeople call promise lot. Technician comes ask money for everything. Too much sales pressure. After installation they make you sign so fast . DocuSign. You don’t have chance to read. After 3 days you done. They don’t tell you that you have 3 days to cancel. Big penalties if you do. New installed alarm 2 times false alarm. Bad cheap equipment. They want big money for cheap installation. Never use ADT.at night alarm will go on. False alarm.

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Viviana Patricia Cortes

February 13th, 2020 Elkridge, MD DETAILS arrow_drop_down
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this is the worst security system don't buy them they only took money from my bank account in three moths they take $834.00 I call them and I do not have any response they just send me to collections for a amount of $1600.00 because they argument the I stop making my payments but how I can pay if I was waiting to get my refund of $834.00 please do not get this system. Now I am in collections with this big amount because they said I was broke my contract

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Jessica Taul

January 27th, 2020 Monroe, MI DETAILS arrow_drop_down
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I've been trying to cancel for months to no avail. Even in my trial period. I can't get any answers. Ugh

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Patrick

January 7th, 2020 Fortuna, CA DETAILS arrow_drop_down
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Get a Dog better alarm system the ADT /Lifeshield the Dog will appreciate you . I REPEAT DON'T WASTE Your Money & Time NO Technicians to service you , Customer support is a 50/50 chance to get help had numerous hang ups , Hours are Eastern Standard Time . BAD PRODUCT ,BAD CUSTOMER SERVICE, They are fast commodity consumed by Large Corporations .STAY CLEAR OF LIFESHIELD & Michael in Customer Service Mgr.

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Tpz

November 28th, 2019 Evanston, WY DETAILS arrow_drop_down
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I have a problem in my system on Thanksgiving, they simple don't working on the burglary day in America. The people's no half of America dont home!!! Worst security company ever!!!

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John Pagano

August 29th, 2019 Staten Island, NY

From the begining problems, installation, priceing and overcharging for equipment that was never installed. A service call after 1 day of installation , front door camera went off line and smoke detector was beeping all night had to take it down and remove batteries. Loss of power to keypad door bell power did not ring and i was charged for a wi fi front door lock which was never installed. And they insisted i had one.

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GREGORY WILHELM-WENZEL

July 3rd, 2019 Denver, CO DETAILS arrow_drop_down
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Good experience and friendly personnel. Good customer Service. Ease of self installation.

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Barbara L Claypool

June 19th, 2019 Jeffersonville, NY DETAILS arrow_drop_down
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Excellent help with installation, questions answered well. The system is well planned and easy to use.

Blue by ADT Logo

Reply from Blue by ADT

Jun 21, 2019

Hi Barbara, Happy to hear you are enjoying our customer service and security system. We're here to make you feel safe and secure. Thanks for sharing! Enjoy your day and stay safe, Alex, Customer Reviews Manager, LifeShield

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Dorethea Harrison

June 18th, 2019 Rochester, MI DETAILS arrow_drop_down
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We live in a very safe community, however no place without crime. Having LifeShield gives us an extra sense of security. They've always been very professional and available when we've needed them!

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Reply from Blue by ADT

Jun 21, 2019

Hi Dorethea, So glad you shared this review! Your satisfaction and safety are so important to us. Our goal is to make you feel safe and secure in your home. Please do not hesitate to contact us at 877-464-7437 if you ever have any questions. Enjoy your day and stay safe, Alex, Customer Reviews Manager, LifeShield

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Vonnie

June 18th, 2019 Gainesville, FL DETAILS arrow_drop_down
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Easy to install. Tech support is great. Happy with product, I have had issues with a couple of sensors and had to replace them.

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Reply from Blue by ADT

Jun 21, 2019

Hi Vonnie, Thanks for choosing LifeShield to help provide peace of mind! We love to hear that you're satisfied and feeling secure with LifeShield - that's the goal! Please don't hesitate to reach us at 877-464-7437 if you ever have any questions or concerns about your system. Appreciate the review! Enjoy your day and stay safe, Alex, Customer Reviews Manager, LifeShield

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Joe from Mount Laurel

June 18th, 2019 Mount Laurel, NJ DETAILS arrow_drop_down
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I have been using LifeShield for over 6 years. Love it. Great service and hardware!

Blue by ADT Logo

Reply from Blue by ADT

Jun 21, 2019

Hi Joe, Thanks for leaving this review and being a customer of LifeShield for over 6 years! We value your safety, satisfaction and peace of mind. Enjoy your day and stay safe, Alex, Customer Reviews Manager, LifeShield

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D.V.Johnson

January 9th, 2019 Omaha, NE DETAILS arrow_drop_down
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My experience with Lifeshield has been nothing but frustration and disappointment. The monitoring equipment fell off the wall multiple times. The system frequently went off-line. Technical assistance was not knowledgeable at troubleshooting this cut-rate equipment. Customer service was NOT helpful when issues arose whether related to equipment or the account. We gave up trying to troubleshoot the problems about 2 years into the contract. Ending the contract was not easy either. They want their crappy equipment back. Why I don’t know because it doesn’t work. Be careful. Better yet choose another company. Anyone you choose will undoubtedly be better than Lifeshield!

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joe ullman

November 18th, 2018 Durham, NH DETAILS arrow_drop_down
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man, some of these criticisms are just BS. I've had this for over 10 years. Yeah, there were some installation issues but the customer service is excellent; they are always there and very helpful. Once it is installed i've had few problems that weren't related to dying batteries. Monitoring service is excellent; i don't know what these people are talking about. I've often gotten alarms that I didn't even know about because I didn't answer the phone. I get email, text or calls. Door and window monitors, motion sensors are all fine. Never had a problem. I have dogs and cats and the alarms never go off. Easy to use interface on web and phone. Maybe if I was doing it again i'd use simpliSafe because the monitoring fee is less but i'm happy with the existing system.

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Jeff Jablon

May 1st, 2018 DETAILS arrow_drop_down
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Just got lifeshield didn't do credit check and only paying $20.99 had called ADT first sales guy was a joke wanted the $27.99 service nope 54.99 if you don't have landline lifeshield does more than ADT and at better price also have money back if don't like cant lose

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John Hammond

February 12th, 2018 Upper Marlboro, MD DETAILS arrow_drop_down
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Very poor monitoring service. Very lengthy contract period and monitor by another company with no accountability. Hostile customer relationship with the goal to collect their monthly fees. Waste of money for monitoring.

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REITA Chamberlain

January 23rd, 2018 DETAILS arrow_drop_down
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I will advise family and friends NOT to use LifeShield security. We have now had their equipment for nearly 2 years. It hasn't worked for more than half of that. You are stuck for another year if you don't call within 20 days before date service started. Were told one thing last year, and a different thing this year. Awful customer service!!!

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Brian stroud

January 16th, 2018 Grants Pass, OR

I am sending ur stuff back don't stick always falls off the wall.. and takes the paint I am done with it

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Mary Denewellis

January 8th, 2018 Joliet, IL DETAILS arrow_drop_down
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Purchased Life Shield thru AT&T /DIRECT TV about a year and a half ago. Suddenly yesterday we could no longer connect see the cameras on our TV’s, a feature we used often. Around noon I used it to see who was at the door. At 2 PM it no longer would connect to my router and kept telling me my PW was invalid. Since I could no longer connect to internet, and other devices would not connect also, I called AT&T and they came out first thing today AM. Their installer told me that an update had occured with their equipment and he reset my router. It still will not connect thru my DIRECT TV, the reason being Life Shield is no longer affiliated with ATT. So the TV viewing of my cameras is no longer able to work and If I want that feature I need to buy their Digital Life, their new security company. I am so mad I could scream. They change my system without even notifying me that they are deleting features/dropping the Life Shield company with no option or way to keep the features I was promised. If they can do that, what other features will they just cancel without informing the customer. It would have been nice to know they split. Thanks AT&T

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Mike

November 6th, 2017 Los Angeles, CA DETAILS arrow_drop_down
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Decent customer service, but sub-par equipment and set up

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B. H.

September 15th, 2017 Mision Hills, CA

I decided to go with LifeShield because of a burglary to my house, and ever since, I have sleeping easier at night, not being worried when I'm away from home. However, the only thing I'd suggest them to polish is their alert notifications because the text messages and email alerts have a delay, they don't go out at all sometimes.

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Gail Davis

September 15th, 2017 Columbus, OH

To have a security system is to have an extra comfort. The benefit of being notified when stranger activity occurs or there's unauthorized entry, that is great. I'd like to suggest for Life Shield to upgrade their equipment, I feel that it lacks quality.

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Lisa Correia

September 15th, 2017 Providence, RI

So far, I've been happy with the service I've been provided with. I'm at ease, especially during the night, it is good to know that a burglar would have to by pass a sensor just to get into the main level, it just gives protection and peace of mind to my family.

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Fank Fazil

September 15th, 2017 New Windsor, NY

Overall, my experience has been great. I wanted to entirely secure my home and in case of an emergency being able to contact the police and fire department. I haven't had any problem with it, it works well and I am happy.

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H. B

September 15th, 2017 Cabot, AR

We decided to purchased a home security system because I wanted to make sure that our home was secure and safe. My only suggestion would be to have a better key-more system.

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Martin Constanzer

September 15th, 2017 Phoenix, AZ

I am very happy with the assurance that we have, everything's safer when we go to vacations. With my phone app I can track what's going on the house, I can see who's in, and who's out the house. Their customer service is great, they're very helpful and responsive, it's easy to replace batteries or any warranted items. My only suggestion is if it was easier to get new cameras into the system, so it can worth the monthly fee.

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Maria Tabor

September 15th, 2017 Portsmouth, VA

LifeShield is very reliable, they're always call when the alarm goes off, it's a great system, I feel safe at night.

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leeann

September 12th, 2017 Cincinnati, OH

keypad doesn't consistently work

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Fair

September 12th, 2017 Republic, MO

Sensors are wearing out

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Anonymous

September 12th, 2017 Farmington, MI

We have had several false alarms, however, Lifeshield has always called us right away, before the police showed up. We like their Quick response time to the alarm when it goes off!!!!

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steelerfan

September 12th, 2017 Bel Air, MD

They have been very helpful and responsive when I needed support and when my alarm went off a few times, the police were dispatched immediately.

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M

September 12th, 2017 Lincoln, NE

It goes off line all the time. The tablet broke.

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Anonymous

September 12th, 2017 La Mesa, CA

Camera doesn't work

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Anonymous

September 12th, 2017 Middletown, IN

Because the distance from the base unit to the furthest door sensor sometimes does not detect the sensor. It is not possible for us to centralize the base to get it closer so there is some restrictions.

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Anonymous

September 12th, 2017 White Lake, MI

Lifeshield failed to deactivate a recent alarm that was set off due to a mistake from my part. I confirmed my information and requested to the agent that the alarm be stopped while on my way to work, but instead the police showed up unnecessarily. It was a major waste of time from my part and the part of the officer, which could have been easily prevented from Lifeshield.

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Anonymous

September 12th, 2017 Broomfield, CO

Technology does not seem to be butting edge and overpriced for being out dated. Many issues with communication between sensors and main hub, regardless of location of hub.

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Anonymous

September 12th, 2017 Upper Darby, PA

There are cheaper options that include mobile backup in case the landlines are down. However, customer service is good and I like the mobile app.

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Anonymous

September 12th, 2017 North Olmsted, OH

Very prompt about calling when alarm is triggered

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Anonymous

September 12th, 2017 Christiansburg, VA

Some equipment doesn't work as well as it should

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Anonymous

September 12th, 2017 Folsom, CA

Affordable and easy to use

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Anonymous

September 12th, 2017 Clemson, SC

We feel safe with continuous monitoring.

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Anonymous

September 12th, 2017 Caledonia, MI

fast response when alarm is triggered

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Anonymous

September 12th, 2017 Columbus, OH

good service, monthly rate a bit high

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Anonymous

September 12th, 2017 Cary, NC

Website painfully slow. Products are just okay. My camera frequently stops working and I have to reset it. Cost seems high for the little I actually receive.

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Anonymous

September 12th, 2017 Douglas, GA

Too many issues with equipment.

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Anonymous

September 12th, 2017 Taylorsville, UT

Not support for the deaf need flashing light if alarming.

Verified Customer

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Anonymous

September 12th, 2017 Charlotte, NC

Broadband network drops connection to often.

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Anonymous

September 12th, 2017 Sylvania, OH

Overall, good service. Seems to work well.