ADT Self Setup Logo

ADT Self Setup

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143 User Reviews

5.7

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LAST UPDATED: April 7th, 2023

Previously known as Blue by ADT, ADT has rebranded its product to ADT Self Setup. The security provider is a pioneer in DIY smart home security, offering Wi-Fi-enabled security products that are compatible with Amazon Alexa and Google Assistant. Homeowners and renters can choose from three security sets or build their own custom security set to fit their needs. Low monthly monitoring starts at $19.99 per month to $24.98 per month plus tax. Read our full ADT Self Setup review below to see if the home security company is right for you.

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The Good

  • Equipment Warranty and 30-Day Money-Back Guarantee
  • Remote Access on All Plans
  • No Landline Phone Connection Required
  • 24/7 Professional Monitoring
  • Home Automation Options
  • Transparent ADT Self Setup Pricing

Equipment Warranty and 30-Day Money-Back Guarantee

ADT Self Setup provides its customers with Wi-Fi enabled, wireless security products for up to 40% off. An equipment warranty is added to provide protection throughout the entirety of the service contract. All of ADT Self Setup products also come with a 30-day money-back guarantee. The 30-day money-back guarantee refund covers upfront costs, including activation fee when applicable, and shipping. Note that customers must return promotional items. 

Remote Access on All Plans

The completely wireless home security systems use internet and cellular connections to monitoring centers. Users can use the ADT Self Setup app to arm and disarm the alarm system from any location. With four layers of protection (including high-speed internet, cellular signal, cellular text, and landline phone) and 24-hour battery backup, the home security system stays connected to help you stay protected. 

No Landline Phone Connection Required

Customers have the option of using landline phone connection as an unrequired backup, but ADT Self Setup home security systems don't need a landline connection to operate; rather they operate via cellular and wireless networks.

24/7 Professional Monitoring

Three coast-to-coast monitoring centers help protect you day and night from burglary, fire, and flood. They are backed up with two generators and uninterruptible power supplies. These monitoring centers will immediately alert the customer and emergency service personnel the moment a signal alert is triggered.

Home Automation Options

ADT Self Setup has smart home automation included in all plans. With the free ADT Self Setup mobile app, you can manage your home security system and your smart home devices. ADT Self Setup systems are compatible with Amazon, Alexa, Google Assistant, IFTTT applets, and Z-Wave Plus devices. ADT Self Setup customers can access the following home automation functions directly from their smart device:

  • Locking and unlocking smart door locks
  • Dimming or turning on/off your lights
  • Turning smart outlets on/off
  • Controlling smart thermostat temperature and controls
  • Opening and closing your garage door

Transparent ADT Self Setup Pricing

ADT Self Setup has all pricing information listed on its website. The security systems are priced from $199.15 to $376.10. There is also an option to build your own custom security system.

Monthly monitoring is $19.99 without video storage and $24.98 (plus tax) with 30-day video storage. Available smart home security products with ADT Self Setup include:

  • Patented base station
  • Entry keypad
  • Security touchpad
  • Indoor camera
  • Outdoor security camera
  • HD video doorbell camera
  • Door sensor Window sensor
  • Pet-friendly motion sensor
  • Fire safety sensor
  • Glass break sensor
  • Nest thermostat
  • Carbon monoxide alarm
  • Flood sensor
  • Keychain remote
  • Yard sign and window stickers
  • 30-Day cloud video storage
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The Bad

  • No Professional Installation
  • Company History

No Professional Installation

ADT Self Setup is a DIY installation home security system. ADT provides plenty of resources and customer support to help homeowners properly install their ADT security system, customers are responsible for installing every component themselves, which may lead to some issues including connectivity problems.

Company History

The company's overall history has been relatively unstable. The company was founded in 2004 and then purchased by DIRECTV in 2013, which then became a part of AT&T in 2015. In April of 2017, the former CEO of Blue by ADT, previously known as Lifeshield, acquired the company from AT&T and brought back the original self-installation platform with a direct-to-consumer approach.

However, in 2019, LifeShield was acquired by ADT. Recently rebranded to ADT Self Setup and with ADT support, the company is now taking product innovation to the next level, while continuing to make excellent customer service a top priority.

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The Bottom Line

ADT Self Setup offers total security solutions to customers across the United States. Monthly plans feature 24/7 professional monitoring, equipment warranties, and remote access from virtually anywhere. Starting at $19.99 per month for entire home coverage and included smart home automation features, service plans are competitively priced against other home security marketplace options. Ordering is easy on ADT Self Setup's website without credit checks or activation fees. There are also home automation options controlled through the ADT Self Setup mobile app that allows homeowners to synch their home security system and their smart home devices. To hear what past and current customers have to say, read ADT Self Setup home security reviews below.

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User Reviews

Star Rating

3.2

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143 Reviews

Review Breakdown

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24%

4 grade

29%

3 grade

13%

2 grade

8%

1 grade

27%

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Ellen

ADT owes me over $500. I don’t have time to give accounts of all of my calls with the company and their failure to resolve right now but I just wanted to get the process going. I joined ADT back in 2021. (I will provide exact details later.) So far I have gone through at least 8 ADT Blue malfunctioned cameras which have been fedexed to me after failed attempts to get my cameras connected to my Wi-fi. After about the 8th pair of failed camera connections, I just gave up in August of 2022. However I have receiving a $56/monthly bill faithfully every month since then. My blood pressure would get dangerously high after navigating through countless 1-2 hour phone calls with customer service, and I just couldn’t tolerate nor did I have the previous time to devote to these fruitless, frustrating, attempted but failed trouble-shooting calls sometimes incompetent representatives. I am a teacher in public schools and have very limited extra time to devote to things like this. In the meantime, since August, and previously, during these lapses of time, I have not had ANY security services. My neighborhood and condo complex is in a dangerous area in Memphis, TN, which is a city with one of the highest crime rates. So every day, I feel very unsafe, and worry for mine and my daughter’s safety and well-being. Just last weeks I had a very expensive Thule bike rack stolen from my shed, which is right in front of a camera. But since the camera is broken, I could not catch the thief on video and therefore lost a very valuable piece of equipment. I have had to put all of this on the back burner because of my busy job and being a single parent to 2 kids, one who is in a residential treatment center. Not ONCE have I EVER gotten a call about my customer satisfaction with the Blue by ADT service. In fact, about 5 minutes ago, a customer service age

1 month ago

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Fabio Costa Troy, MI

DO NOT BUY BLUE ADT!!!! They assured the Blue ADT alarm system would not be triggered by pets, the attendant mentioned clearly, at first call, no cats or small dogs can trigger it. I had a cat jumping from the table and the system has been triggered, I called them and another attendant said sorry if we didn't mention, but do consider cats on the floor not on the table. Really this blue ADT system NOT WORKS as it was sold to me. In two months I already had a false alarm calling the police, more one and I will be fined. Had other two more false alarms due bad function of the sensors. Already have two entry sensors replaced, two motion sensors replaced. The cameras always loose the connection. The system is very slow. Started the Blue by ADT service in January of 2023. Since that time I have had to call into customer/tech support for several issues that are still not resolved. I have asked that they would accept the return and refund me because I spent more than 30 days to install everything and to realize how bad this product is. They said once it's after the 30 days, they will not accept the items return. Now I am digesting the idea to accept loose around $1000, because once I am not an expert in installation and spent more than 30 days to install it, I can't return these items after 2 months of use. My recommendation, avoid this bad quality product.

1 month ago

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V.N. DeKalb, IL

LifeShield's system is simple, easy to understand, easy to install, and it works effectively. I've had it for 3 years now, and I haven't had a problem with it; it's done everything I expected. The unit looks modern, it works effectively, and I'm very pleased. It's not like the previous system I had. The other one had 2 extensive wired systems that weren't reliable, and they always needed some sort of repairs. With LifeShield, I can control it with my iPhone; I love that! I would only recommend them to expand their product line, but besides that, it's been a very positive experience.

5 years ago

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Cheryl Z Congress, AZ

I was pleasantly surprised that, whenever there was a problem, the police did come out, or the sheriff I should say. For some reason, the technician forgot to plug in the keypad into an outlet, and the system was operating mainly off the battery. Of course, the battery would completely drain, so that caused the police to come over. Fortunately, I already changed the battery and plugged it into an outlet. Besides that, it's very simple to use, however, I still think that having a dog would be a wonderful alternative.

5 years ago

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Pat R Santa Clara, CA

This company refuses to give return equipment address labels until the lease is complete and account is closed. They didn’t allow me to close my first account until I established a second account “trial” that was actually a 3 year lease. They’re refusing to allow me to return in-used equipment I never used and told me to give it to another person to use. I’ve tried to send back equipment for a year, but they will not allow me to until my lease is completed And account closed by them. I don’t suggest this company to anyone.

1 month ago

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B. H. Mision Hills, CA

I decided to go with LifeShield because of a burglary to my house, and ever since, I have sleeping easier at night, not being worried when I'm away from home. However, the only thing I'd suggest them to polish is their alert notifications because the text messages and email alerts have a delay, they don't go out at all sometimes.

5 years ago

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Martin Constanzer Phoenix, AZ

I am very happy with the assurance that we have, everything's safer when we go to vacations. With my phone app I can track what's going on the house, I can see who's in, and who's out the house. Their customer service is great, they're very helpful and responsive, it's easy to replace batteries or any warranted items. My only suggestion is if it was easier to get new cameras into the system, so it can worth the monthly fee.

5 years ago

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Anonymous White Lake, MI

Lifeshield failed to deactivate a recent alarm that was set off due to a mistake from my part. I confirmed my information and requested to the agent that the alarm be stopped while on my way to work, but instead the police showed up unnecessarily. It was a major waste of time from my part and the part of the officer, which could have been easily prevented from Lifeshield.

5 years ago

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Eric Jones Fort Lauderdale, FL

They should have regular updates on customer satisfaction. We've had some issues with the equipment, and we haven't really heard any feedback from LifeShield about fixing it or replacing it. We did appreciate the ability to look at the cameras when we're away from home, and to know that our home is safe when we aren't there.

5 years ago

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Billie Brown Navarre, FL

My husband was going out of town a lot and I needed something to make sure I was safe, so I decided to go with LifeShield. I like the fact that it alerts me as soon as the door is open, so they gave me the secure feeling of knowing that if somebody opens the door, it will set off. Another thing I really like is the notifications you get when the alarm goes off, they call right away.

5 years ago

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Allan Perkins Plant City, FL

Thinking positive about LifeShield, we just lock up everything and set the alarm every day, before we go to bed. However, the alarm has gone off, and we never had a call back from anybody. I would think somebody would call back and find out why the alarm went off. I don't know now if there's going to be any response, as far as local authority, if it goes off.

5 years ago

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Micki Walsh Clarksville, TN

After my husband died, my car was broken into, so my son-in-law recommended a security system. I think the biggest benefit LifeShield has provided is that we feel safer now. We installed it ourselves, and it was actually very easy to install. Plus, technical support was excellent, and everything they've had to deal with has been terrific.

5 years ago

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Angela Alexander Baltimore, MD

I purchased the system because I believe that it would keep my home, myself, and all my valuables safer. I would say that I appreciate that when an alarm goes off, they call to identify if there's a problem, instead of automatically sending over the base officers. I've had these few false alarms, but I've also had legitimate alarm go off. One thing I did notice is a deduction on my insurance policy.

5 years ago

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Phil Gallegos Norwalk, CA

A few upgrades would be beneficial to the customers. We've had a few issues where the sensors didn't work properly. My wife set the alarm off, and she thought the alarm was on, so she walked away. When I got home, the alarm wasn't even on, so I guess the alarm didn't catch. My previous providers didn't install properly their systems, so this is my last hope, and besides that situation, it's been working just fine.

5 years ago

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Richard Nichols Groveland, FL

It's been really handy. We feel pretty safe with it. The only negative thing we can think of is that my system was an older version, and it didn't have the cellular connection. Unfortunately, it wasn't possible to update. Either way, it's been a good company.

5 years ago

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Ann Block Woodsfield, OH

LifeShield is actually for my small business, and I like the fact that I'm notified and monitored. I can monitor who is entering and leaving the building, when it's locked, and other issues, Overall, I don't have any complaints; I'm very satisfied with the service.

5 years ago

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Gary Schwertly San Diego, CA

We've really loved the LifeShield system! We've had it for about 3 and half years, and we've been very pleased with it! Due to technology upgrades, the equipment has changed. AT&T has offered us their own system, but LifeShield is still better. It gives us a peace of mind, knowing everything is protected when we leave. If someone were to try to break, there would be a response by our security system to call the police, or fire department, and that peace of mind is very important to us.

5 years ago

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Fank Fazil New Windsor, NY

Overall, my experience has been great. I wanted to entirely secure my home and in case of an emergency being able to contact the police and fire department. I haven't had any problem with it, it works well and I am happy.

5 years ago

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Lisa Correia Providence, RI

So far, I've been happy with the service I've been provided with. I'm at ease, especially during the night, it is good to know that a burglar would have to by pass a sensor just to get into the main level, it just gives protection and peace of mind to my family.

5 years ago

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Anonymous Farmington, MI

We have had several false alarms, however, Lifeshield has always called us right away, before the police showed up. We like their Quick response time to the alarm when it goes off!!!!

5 years ago

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Phillip Petty Lonsdale, AR

We live in a remote area, so we needed an alarm system because we're not close to any responders. The fact that the system will alert us if there was ever an event has given us a peace of mind. I've been really happy with it.

5 years ago

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Thomas Mcdaniels Massillon, OH

There was a little issue with the keyless remote because we dropped it and it broke. After calling, they sent me another one immediately. There was also a little problem with our camera, but it had more to do with our WiFi than LifeShield's actual camera, so basically, we've been issue free. It's given us a peace of mind.

5 years ago

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John Sparks Placentia, CA

We had Brinks for a long time, but the lower cost solution that LifeShield offered was the reason we switched over. They should take more advantage out of the smartphone integration, and stuff like that. Their website goes down quite a bit, and It makes it difficult to turn things on and off with the smart device when the website is down. Also, some of the equipment is low quality. Actually, the touch pad is very poor quality; it works, but it has a big crack, even though it sits on the table and never gets touched.

5 years ago

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Rebecca Pruitt El Paso, AR

Usually there's kids in my house, and since it's a large home, most of the time I don't hear when somebody is knocking the door. I like that I know when somebody comes in and goes out, and that helps a lot to make sure the teenagers get home in time. I enjoy the system, but I do wish that it came with a camera instead of having to buy one.

5 years ago

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Christopher Lewis Springfield, VA

I really like the 24 hour a day access to it. It's all set up with my doors, to open or close, and I can do that from anywhere. Plus, it has the option to call for emergency services in case of a fire, so it's not just for burglars.

5 years ago

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Yan Chen Cherry Hill, NJ

Now, we don't have to worry about being inside or outside of our home if someone breaks in. It's provided safety and security to our house. I do have to say that the sensor sometimes happens to be off, even if we don't do anything.

5 years ago

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George Gentis Troy, OH

The kids are all grown up, so we really thought that we needed a little more security in monitoring all the doors and windows in the house. It's given us a little extra assurance when we're not home. I just think there should be more flexibility on the app. My telephone app failed to access the individual sensors, the alarms and stuff on it.

5 years ago

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Mark Karsonovich Lake Worth, FL

I like the fact that I can check in on my house, and there's no real super benefit, but I know that the alarm will go off if there's a fire in my house or if somebody breaks in. The camera that were sold to me are supposed to be wireless, but they're not wireless. I got my bandwidth increased as much as it could go, and even like that, the cameras were like garbage, so we have to plug them in.

5 years ago

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Lydia Lockett Pooler, GA

I purchased LifeShield to improve my safety, however, it'd be nice if they call when I set the alarm off by accident. That makes me think they don't monitor my system as well, and to be honest, I'm actually thinking about switching to another company.

5 years ago

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Maurice Jennings Hartford, CT

There haven't been more burglaries since we got LifesShield. It's given my sister and myself more security. I just wish they gave me some of the old stuff we got when I first got the system. It's been a great experience using their service.

5 years ago

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Leslie Lott Brownsboro, AL

We were victims of home break-in several years ago in a different home so when we moved in to this house, we knew that we needed this service. I'm very satisfied with the service. When our alarm has set off, they've been very good to contact me. My favorite thing is knowing that, even when I'm not here, I get the alert that the door has been opened, or the alarm has been set. It's exactly what I want it to be.

5 years ago

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Sean Fleming Hillsborough Township, NJ

The service is great, but ever since they were acquired by AT&T, their hardware pieces weren't available on their website anymore. It's like they went out of business. Besides that, we've felt better away from home now. It gives us a sense of security.

5 years ago

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Karen Miller Orting, WA

I'm really happy with it, and I like the fact that I can tell when people come and go from the house. I also like that it was portable. Actually, I had to move, and it was really easy to move.

5 years ago

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Jeff Williams Chico, CA

Having their security system is a peace of mind! Plus, being able to configure it for emails and text alerts is great! However, I currently have a problem with the cellular getaway; it doesn't work anymore. I can't seem to get anybody to help me with it, so the $400 piece of equipment I bought seems useless.

5 years ago

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joe ullman Durham, NH

man, some of these criticisms are just BS. I've had this for over 10 years. Yeah, there were some installation issues but the customer service is excellent; they are always there and very helpful. Once it is installed i've had few problems that weren't related to dying batteries. Monitoring service is excellent; i don't know what these people are talking about. I've often gotten alarms that I didn't even know about because I didn't answer the phone. I get email, text or calls. Door and window monitors, motion sensors are all fine. Never had a problem. I have dogs and cats and the alarms never go off. Easy to use interface on web and phone. Maybe if I was doing it again i'd use simpliSafe because the monitoring fee is less but i'm happy with the existing system.

4 years ago

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Devia Walsh Oceanside, CA

If I could give zero stars I would. This company is a NIGHTMARE. Every time we get the sensors up and running one of them craps out. We call, they walk us through the whole tedious process of resetting them, they claim they’re fixed, a couple days to a week later they aren’t working AGAIN. So, we call again, same process, we request new sensors, still not working! We have repeated this horrible go round multiple times with them! We’ve even had a new hub sent to us. I’ve asked twice now for them to deem the equipment as malfunctioning and waive our remaining contract fees but they REFUSE. What a nightmare. I’m a Navy Veteran and my husband is currently serving as active duty (we live on a military base) and we will definitely be putting out a warning for all our military friends living on or off base to STAY AWAY!

4 months ago

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Shena

Blue by ADT has gone completely downhill. When I first signed in 2021, the technical support was actually pretty good. For one, someone answered the phone. Today, it is horrible. There is no way they should still be receiving high ratings after all the complaints I see online now and my personal experience. I have been trying to get someone in techn support on the phone for two months now because one of my sensors and my doorbell camera stopped working. Each time I am waiting for up to an hour and then I get cut off or when I ask to be called back, I don't get a call or it's not until days later. And I missed the call and the process starts all over. Once, I got a call back and the call terminate in the middle of the conversation. The representative never called back! Clearly, they have my account information with my phone number. When I answered a customer service survey and gave a bad review, someone called me back, but I missed the call. They left a voicemail. I haven't been able to get anyone in tech support since then. Contrast that to the sales department. They answer the phone in 1 minute or less. I did an experiment and tried the billing and account management department. Not a surprise, I was also on the line waiting and waiting. I chose the general customer support option (the line you pick when your issue doesn't fit neatly into the other options and they have to direct your call) and they answered pretty quickly). The woman actually told me that the complaint department and the tech support lines both had wait times of over 45 minutes, and were experiencing high call volume. She was unable to connect me directly to a person. So the only option was to transfer me to the same line that I have already been waiting on for months. Seems to me ADT needs to make some changes. I think they are banking on the reputation they have built over the years. But, they are NOT the same trust-worthy company they used to be. I'm annoyed I paid money for their equipment and now have to lose the money I paid and look for anew company or stick with them. Neither choice is great. At the point I feel like I have completely wasted my money.

7 months ago Edited October 3, 2022

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Ronnell Tyars Corona, CA

I'm able to look into my home when I'm away, so I like that. Plus, I get notifications about any unauthorized entrance. My only suggestion would be that they should have different camera sizes, and different prices as well.

5 years ago

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Joe Story Kansas City, MO

It's been a satisfactory experience, but they should make the alarm sound in the new system louder. It's not very loud. It used to be 105 decibels with the old system, and now it's a lot quieter now.

5 years ago

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Jay Barkman Santa Ana, CA

It's easy to use with different people, like our nanny and my grandparents. We can remotely turn it off and on, and use the cameras to assist us as well. We've just been happy with everything.

5 years ago

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Kevin Staff Winston-Salem, NC

I've been happy with it. I've had it for over 5 years now, and things have worked well. Plus, it gives me a sense of security of having them when you leave your home, you know that it's protected.

5 years ago

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Jeremy Fox Fort Worth, TX

So far, my experience with LifeShield has been very positive. There's not really anything I'd change about them, although, I really like the camera features.

5 years ago

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Robert Keating Chalfont, PA

I wanted to replace an existent system in my house, so I chose LifeShield. So far, it's been excellent. However, it'd be great if they improve their communication, and a new equipment would be nice as well.

5 years ago

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Francisco Palos McFarland, CA

We have a 5-year contract, and there's a lot of updated equipment is coming out that we would like to take advantage of. Unfortunately, we can't do any of that, so we're stuck with the old equipment. Besides that, I still like the fact that we'll be alerted if somebody entered our house.

5 years ago

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Will Bullock Gilbert, AZ

I have experienced, personally, some issues with the system. Every now and then, I get a notification from the system, that our home security is disconnected. I essentially have to go and take the whole thing apart, and manually reboot it.

5 years ago

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Barry Feck Nicholasville, KY

So far, I haven't had any concerns. I sleep better at night! My only suggestion would be that they should make the equipment a little more user friendly.

5 years ago

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Pat Bishop Crossville, TN

One of the benefits of purchasing LifeShield is that nobody has entered the home if I have it on. Plus. I'm able to monitor it from wherever I'm at. We're fairly satisfied with the service.

5 years ago

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Anonymous Yreka, CA

I just like the fact that I can view it in anytime on my smartphone. My wife feels more secure when I'm not home. Also, I like that we can leave our house, knowing that it's secure, and that's valued.

5 years ago

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Verified Customer

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Eileen Zsoldos Stroudsburg, PA

I have a greater sense of security now, and I really appreciate the weather alerts. My only recommendation would be that they should find a way to help maintain their sensors. I've had a couple of sensors go bad on me.

5 years ago

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Verified Customer

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Laura Nantovech Denver, NC

I've always had a security system, and the reason I chose LifeShield was that it's wireless and a self-install system. I'm happy with the system itself, except for the battery. Besides that, it works just fine.

5 years ago

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