Blue by ADT

this is the worst security system don't buy them they only took money from my bank account in three moths they take $834.00 I call them and I do not have any response they just send me to collections for a amount of $1600.00 because they argument the I stop making my payments but how I can pay if I was waiting to get my refund of $834.00 please do not get this system. Now I am in collections with this big amount because they said I was broke my contract

I've been trying to cancel for months to no avail. Even in my trial period. I can't get any answers. Ugh

Get a Dog better alarm system the ADT /Lifeshield the Dog will appreciate you . I REPEAT DON'T WASTE Your Money & Time NO Technicians to service you , Customer support is a 50/50 chance to get help had numerous hang ups , Hours are Eastern Standard Time . BAD PRODUCT ,BAD CUSTOMER SERVICE, They are fast commodity consumed by Large Corporations .STAY CLEAR OF LIFESHIELD & Michael in Customer Service Mgr.

I have a problem in my system on Thanksgiving, they simple don't working on the burglary day in America. The people's no half of America dont home!!! Worst security company ever!!!

From the begining problems, installation, priceing and overcharging for equipment that was never installed. A service call after 1 day of installation , front door camera went off line and smoke detector was beeping all night had to take it down and remove batteries. Loss of power to keypad door bell power did not ring and i was charged for a wi fi front door lock which was never installed. And they insisted i had one.

Good experience and friendly personnel. Good customer Service. Ease of self installation.

Excellent help with installation, questions answered well. The system is well planned and easy to use.

Reply from Blue by ADT

Jun 21, 2019

Hi Barbara, Happy to hear you are enjoying our customer service and security system. We're here to make you feel safe and secure. Thanks for sharing! Enjoy your day and stay safe, Alex, Customer Reviews Manager, LifeShield

We live in a very safe community, however no place without crime. Having LifeShield gives us an extra sense of security. They've always been very professional and available when we've needed them!

Reply from Blue by ADT

Jun 21, 2019

Hi Dorethea, So glad you shared this review! Your satisfaction and safety are so important to us. Our goal is to make you feel safe and secure in your home. Please do not hesitate to contact us at 877-464-7437 if you ever have any questions. Enjoy your day and stay safe, Alex, Customer Reviews Manager, LifeShield



Easy to install. Tech support is great. Happy with product, I have had issues with a couple of sensors and had to replace them.

Reply from Blue by ADT

Jun 21, 2019

Hi Vonnie, Thanks for choosing LifeShield to help provide peace of mind! We love to hear that you're satisfied and feeling secure with LifeShield - that's the goal! Please don't hesitate to reach us at 877-464-7437 if you ever have any questions or concerns about your system. Appreciate the review! Enjoy your day and stay safe, Alex, Customer Reviews Manager, LifeShield



I have been using LifeShield for over 6 years. Love it. Great service and hardware!

Reply from Blue by ADT

Jun 21, 2019

Hi Joe, Thanks for leaving this review and being a customer of LifeShield for over 6 years! We value your safety, satisfaction and peace of mind. Enjoy your day and stay safe, Alex, Customer Reviews Manager, LifeShield

My experience with Lifeshield has been nothing but frustration and disappointment. The monitoring equipment fell off the wall multiple times. The system frequently went off-line. Technical assistance was not knowledgeable at troubleshooting this cut-rate equipment. Customer service was NOT helpful when issues arose whether related to equipment or the account. We gave up trying to troubleshoot the problems about 2 years into the contract. Ending the contract was not easy either. They want their crappy equipment back. Why I don’t know because it doesn’t work. Be careful. Better yet choose another company. Anyone you choose will undoubtedly be better than Lifeshield!

man, some of these criticisms are just BS. I've had this for over 10 years. Yeah, there were some installation issues but the customer service is excellent; they are always there and very helpful. Once it is installed i've had few problems that weren't related to dying batteries. Monitoring service is excellent; i don't know what these people are talking about. I've often gotten alarms that I didn't even know about because I didn't answer the phone. I get email, text or calls. Door and window monitors, motion sensors are all fine. Never had a problem. I have dogs and cats and the alarms never go off. Easy to use interface on web and phone. Maybe if I was doing it again i'd use simpliSafe because the monitoring fee is less but i'm happy with the existing system.

Just got lifeshield didn't do credit check and only paying $20.99 had called ADT first sales guy was a joke wanted the $27.99 service nope 54.99 if you don't have landline lifeshield does more than ADT and at better price also have money back if don't like cant lose

Very poor monitoring service. Very lengthy contract period and monitor by another company with no accountability. Hostile customer relationship with the goal to collect their monthly fees. Waste of money for monitoring.

I will advise family and friends NOT to use LifeShield security. We have now had their equipment for nearly 2 years. It hasn't worked for more than half of that. You are stuck for another year if you don't call within 20 days before date service started. Were told one thing last year, and a different thing this year. Awful customer service!!!

I am sending ur stuff back don't stick always falls off the wall.. and takes the paint I am done with it

Purchased Life Shield thru AT&T /DIRECT TV about a year and a half ago. Suddenly yesterday we could no longer connect see the cameras on our TV’s, a feature we used often. Around noon I used it to see who was at the door. At 2 PM it no longer would connect to my router and kept telling me my PW was invalid. Since I could no longer connect to internet, and other devices would not connect also, I called AT&T and they came out first thing today AM. Their installer told me that an update had occured with their equipment and he reset my router. It still will not connect thru my DIRECT TV, the reason being Life Shield is no longer affiliated with ATT. So the TV viewing of my cameras is no longer able to work and If I want that feature I need to buy their Digital Life, their new security company. I am so mad I could scream. They change my system without even notifying me that they are deleting features/dropping the Life Shield company with no option or way to keep the features I was promised. If they can do that, what other features will they just cancel without informing the customer. It would have been nice to know they split. Thanks AT&T

Decent customer service, but sub-par equipment and set up

I decided to go with LifeShield because of a burglary to my house, and ever since, I have sleeping easier at night, not being worried when I'm away from home. However, the only thing I'd suggest them to polish is their alert notifications because the text messages and email alerts have a delay, they don't go out at all sometimes.

To have a security system is to have an extra comfort. The benefit of being notified when stranger activity occurs or there's unauthorized entry, that is great. I'd like to suggest for Life Shield to upgrade their equipment, I feel that it lacks quality.

We decided to purchased a home security system because I wanted to make sure that our home was secure and safe. My only suggestion would be to have a better key-more system.

So far, I've been happy with the service I've been provided with. I'm at ease, especially during the night, it is good to know that a burglar would have to by pass a sensor just to get into the main level, it just gives protection and peace of mind to my family.

Overall, my experience has been great. I wanted to entirely secure my home and in case of an emergency being able to contact the police and fire department. I haven't had any problem with it, it works well and I am happy.

I am very happy with the assurance that we have, everything's safer when we go to vacations. With my phone app I can track what's going on the house, I can see who's in, and who's out the house. Their customer service is great, they're very helpful and responsive, it's easy to replace batteries or any warranted items. My only suggestion is if it was easier to get new cameras into the system, so it can worth the monthly fee.

LifeShield is very reliable, they're always call when the alarm goes off, it's a great system, I feel safe at night.

Sensors are wearing out

keypad doesn't consistently work

It goes off line all the time. The tablet broke.

They have been very helpful and responsive when I needed support and when my alarm went off a few times, the police were dispatched immediately.

We have had several false alarms, however, Lifeshield has always called us right away, before the police showed up. We like their Quick response time to the alarm when it goes off!!!!

Because the distance from the base unit to the furthest door sensor sometimes does not detect the sensor. It is not possible for us to centralize the base to get it closer so there is some restrictions.

Technology does not seem to be butting edge and overpriced for being out dated. Many issues with communication between sensors and main hub, regardless of location of hub.

Lifeshield failed to deactivate a recent alarm that was set off due to a mistake from my part. I confirmed my information and requested to the agent that the alarm be stopped while on my way to work, but instead the police showed up unnecessarily. It was a major waste of time from my part and the part of the officer, which could have been easily prevented from Lifeshield.

Camera doesn't work

Very prompt about calling when alarm is triggered

There are cheaper options that include mobile backup in case the landlines are down. However, customer service is good and I like the mobile app.

Affordable and easy to use

Some equipment doesn't work as well as it should

We feel safe with continuous monitoring.

good service, monthly rate a bit high

Website painfully slow. Products are just okay. My camera frequently stops working and I have to reset it. Cost seems high for the little I actually receive.

fast response when alarm is triggered

Too many issues with equipment.

Broadband network drops connection to often.

Overall, good service. Seems to work well.

Not support for the deaf need flashing light if alarming.

Updates to system should be available for discounted pricing.

Very reliable, quick response and thorough

Call center very responsive

The customer service for an incidence was horrible. They never honored the Warranty.