Blue by ADT

If I could give them -10 stars I absolutely would. If you are looking for Security System PLEASE DO NOT GET BLUE BY ADT. The customer service is terrible and THEY ARE NOT AVAILABLE 24 HOURS. The equipment does not work properly, around 12am someone came past both my outdoor cameras and stand right in front of my door where my camera is pointed directly and These Cameras that I am being charged 400$ for never notified me about human activity or took a picture/video of the person and the only reason why i seen them is because my Ring Doorbell Cam detected it and notified me. These Cameras cost 200$ and don’t pick up any human activity or motion and even if you cancel within 30 day period they will still send you through hell to get your money refunded. Please choose a different company to secure your home, Blue by ADT is a complete waste of time and money.

Support is ridiculous, never had a call on their system in 3 years. Still charged me another month after cancelling, wont get a final bill for 7 weeks. The lady in the cancellation dept. is nice but the policy is built to screw the customer (they are going to suck every dollar out of you). It took me 5 phone calls to be able to cancel. comparable...bleu or ADT is way too high . If you enjoy the personability of doing business with a company, don't choose Bleu or ADT! Michael Robbins ACCT NO. ***742247

Been a Customer since Life Shield. Service is good Product is good - After several configuration attempts to home WiFi. Tech supports needs to step up, Company needs to invest in their employees in educating them on supporting the products. ( I had to tech The blue product myself ). My issues was with the Doorbell camera - It kept going offline per the Blue app. Actually the device is working and connecting to my Wifi as designed. It is when the device goes into it sleep mode at times it is hard to wake the device up. The app needs adjusting, Doesn't need to show "offline" instead show "Sleep". It seems that my X1 modem from my ISP (Xfinity) has kind of a QoS list (Priority list) after adding all my ADT devices to it, Issue seems to be resolved.

Takes hours to connect with a person. Their Chat help always comes back as not available. I have been a customer for more than 10 years. Extremely frustrated as I cannot get any answers unless I am on the phone for hours.

Would give them a minus grade if I could. Terrible experience. Sold me a system that didn't exist and tried to sell me something more expensive. Customer service stinks. Waited on phone for an hour for help! DO NOT EVEN CONSIDER ADT!!!!!!

I have ADT now and they suck If I was to tell you all the things that they have bad about them people would know how to get around their system and beat it It may be cheap in the long run but not best bang for your buck by no means having issues among that you press stay in a converts to a way and this has been an ongoing issue for 4 years and I've been asking them off and on through emails to please fix it they have yet to do so I'm looking for a new company that has better cameras and a better response overall

Please don’t go with this company if I could give negative stars I would. Absolutely a nighmare. I have never been scammed harder in my life. I have had the system for 4 months. The cameras have broken 2 x . They charged me 25$ to come fix it which they didn’t fix but they didn’t forget to charge me. Then they informed me if I wanna cancel it would be over 6,000$ . Also the cameras don’t work if your WiFi is to far or if it goes down . Just please stay away, just get a dog . Much cheaper and less stress full.

The worst of customer service and extremely overpriced. They advertise one low price then show up and install a $3000 system. Extremely sexist customer service. When my husband called to cancel they told him “no worries, but have your wife call in since she’s on the account” and then had the audacity to say to me “so you don’t want to protect your family?” and refused to let me out of the contract even though I canceled in the 3 day window. Sat on hold for over an hour, 4 phone calls, and multiple representatives later and all of them were extremely rude and unprofessional. Go to simpli safe and get the same package without their slimy businessmen for $400.

Very bad experience. I will never deal. Salespeople call promise lot. Technician comes ask money for everything. Too much sales pressure. After installation they make you sign so fast . DocuSign. You don’t have chance to read. After 3 days you done. They don’t tell you that you have 3 days to cancel. Big penalties if you do. New installed alarm 2 times false alarm. Bad cheap equipment. They want big money for cheap installation. Never use ADT.at night alarm will go on. False alarm.

this is the worst security system don't buy them they only took money from my bank account in three moths they take $834.00 I call them and I do not have any response they just send me to collections for a amount of $1600.00 because they argument the I stop making my payments but how I can pay if I was waiting to get my refund of $834.00 please do not get this system. Now I am in collections with this big amount because they said I was broke my contract

I've been trying to cancel for months to no avail. Even in my trial period. I can't get any answers. Ugh

Get a Dog better alarm system the ADT /Lifeshield the Dog will appreciate you . I REPEAT DON'T WASTE Your Money & Time NO Technicians to service you , Customer support is a 50/50 chance to get help had numerous hang ups , Hours are Eastern Standard Time . BAD PRODUCT ,BAD CUSTOMER SERVICE, They are fast commodity consumed by Large Corporations .STAY CLEAR OF LIFESHIELD & Michael in Customer Service Mgr.

I have a problem in my system on Thanksgiving, they simple don't working on the burglary day in America. The people's no half of America dont home!!! Worst security company ever!!!

From the begining problems, installation, priceing and overcharging for equipment that was never installed. A service call after 1 day of installation , front door camera went off line and smoke detector was beeping all night had to take it down and remove batteries. Loss of power to keypad door bell power did not ring and i was charged for a wi fi front door lock which was never installed. And they insisted i had one.

Good experience and friendly personnel. Good customer Service. Ease of self installation.

Excellent help with installation, questions answered well. The system is well planned and easy to use.

Reply from Blue by ADT

Jun 21, 2019

Hi Barbara, Happy to hear you are enjoying our customer service and security system. We're here to make you feel safe and secure. Thanks for sharing! Enjoy your day and stay safe, Alex, Customer Reviews Manager, LifeShield

We live in a very safe community, however no place without crime. Having LifeShield gives us an extra sense of security. They've always been very professional and available when we've needed them!

Reply from Blue by ADT

Jun 21, 2019

Hi Dorethea, So glad you shared this review! Your satisfaction and safety are so important to us. Our goal is to make you feel safe and secure in your home. Please do not hesitate to contact us at 877-464-7437 if you ever have any questions. Enjoy your day and stay safe, Alex, Customer Reviews Manager, LifeShield

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Easy to install. Tech support is great. Happy with product, I have had issues with a couple of sensors and had to replace them.

Reply from Blue by ADT

Jun 21, 2019

Hi Vonnie, Thanks for choosing LifeShield to help provide peace of mind! We love to hear that you're satisfied and feeling secure with LifeShield - that's the goal! Please don't hesitate to reach us at 877-464-7437 if you ever have any questions or concerns about your system. Appreciate the review! Enjoy your day and stay safe, Alex, Customer Reviews Manager, LifeShield

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I have been using LifeShield for over 6 years. Love it. Great service and hardware!

Reply from Blue by ADT

Jun 21, 2019

Hi Joe, Thanks for leaving this review and being a customer of LifeShield for over 6 years! We value your safety, satisfaction and peace of mind. Enjoy your day and stay safe, Alex, Customer Reviews Manager, LifeShield

My experience with Lifeshield has been nothing but frustration and disappointment. The monitoring equipment fell off the wall multiple times. The system frequently went off-line. Technical assistance was not knowledgeable at troubleshooting this cut-rate equipment. Customer service was NOT helpful when issues arose whether related to equipment or the account. We gave up trying to troubleshoot the problems about 2 years into the contract. Ending the contract was not easy either. They want their crappy equipment back. Why I don’t know because it doesn’t work. Be careful. Better yet choose another company. Anyone you choose will undoubtedly be better than Lifeshield!

man, some of these criticisms are just BS. I've had this for over 10 years. Yeah, there were some installation issues but the customer service is excellent; they are always there and very helpful. Once it is installed i've had few problems that weren't related to dying batteries. Monitoring service is excellent; i don't know what these people are talking about. I've often gotten alarms that I didn't even know about because I didn't answer the phone. I get email, text or calls. Door and window monitors, motion sensors are all fine. Never had a problem. I have dogs and cats and the alarms never go off. Easy to use interface on web and phone. Maybe if I was doing it again i'd use simpliSafe because the monitoring fee is less but i'm happy with the existing system.

Just got lifeshield didn't do credit check and only paying $20.99 had called ADT first sales guy was a joke wanted the $27.99 service nope 54.99 if you don't have landline lifeshield does more than ADT and at better price also have money back if don't like cant lose

Very poor monitoring service. Very lengthy contract period and monitor by another company with no accountability. Hostile customer relationship with the goal to collect their monthly fees. Waste of money for monitoring.

I will advise family and friends NOT to use LifeShield security. We have now had their equipment for nearly 2 years. It hasn't worked for more than half of that. You are stuck for another year if you don't call within 20 days before date service started. Were told one thing last year, and a different thing this year. Awful customer service!!!

I am sending ur stuff back don't stick always falls off the wall.. and takes the paint I am done with it

Purchased Life Shield thru AT&T /DIRECT TV about a year and a half ago. Suddenly yesterday we could no longer connect see the cameras on our TV’s, a feature we used often. Around noon I used it to see who was at the door. At 2 PM it no longer would connect to my router and kept telling me my PW was invalid. Since I could no longer connect to internet, and other devices would not connect also, I called AT&T and they came out first thing today AM. Their installer told me that an update had occured with their equipment and he reset my router. It still will not connect thru my DIRECT TV, the reason being Life Shield is no longer affiliated with ATT. So the TV viewing of my cameras is no longer able to work and If I want that feature I need to buy their Digital Life, their new security company. I am so mad I could scream. They change my system without even notifying me that they are deleting features/dropping the Life Shield company with no option or way to keep the features I was promised. If they can do that, what other features will they just cancel without informing the customer. It would have been nice to know they split. Thanks AT&T

Decent customer service, but sub-par equipment and set up

I decided to go with LifeShield because of a burglary to my house, and ever since, I have sleeping easier at night, not being worried when I'm away from home. However, the only thing I'd suggest them to polish is their alert notifications because the text messages and email alerts have a delay, they don't go out at all sometimes.

To have a security system is to have an extra comfort. The benefit of being notified when stranger activity occurs or there's unauthorized entry, that is great. I'd like to suggest for Life Shield to upgrade their equipment, I feel that it lacks quality.

We decided to purchased a home security system because I wanted to make sure that our home was secure and safe. My only suggestion would be to have a better key-more system.

So far, I've been happy with the service I've been provided with. I'm at ease, especially during the night, it is good to know that a burglar would have to by pass a sensor just to get into the main level, it just gives protection and peace of mind to my family.

Overall, my experience has been great. I wanted to entirely secure my home and in case of an emergency being able to contact the police and fire department. I haven't had any problem with it, it works well and I am happy.

I am very happy with the assurance that we have, everything's safer when we go to vacations. With my phone app I can track what's going on the house, I can see who's in, and who's out the house. Their customer service is great, they're very helpful and responsive, it's easy to replace batteries or any warranted items. My only suggestion is if it was easier to get new cameras into the system, so it can worth the monthly fee.

LifeShield is very reliable, they're always call when the alarm goes off, it's a great system, I feel safe at night.

Sensors are wearing out

keypad doesn't consistently work

It goes off line all the time. The tablet broke.

They have been very helpful and responsive when I needed support and when my alarm went off a few times, the police were dispatched immediately.

We have had several false alarms, however, Lifeshield has always called us right away, before the police showed up. We like their Quick response time to the alarm when it goes off!!!!

Technology does not seem to be butting edge and overpriced for being out dated. Many issues with communication between sensors and main hub, regardless of location of hub.

Lifeshield failed to deactivate a recent alarm that was set off due to a mistake from my part. I confirmed my information and requested to the agent that the alarm be stopped while on my way to work, but instead the police showed up unnecessarily. It was a major waste of time from my part and the part of the officer, which could have been easily prevented from Lifeshield.

Because the distance from the base unit to the furthest door sensor sometimes does not detect the sensor. It is not possible for us to centralize the base to get it closer so there is some restrictions.

Camera doesn't work

Very prompt about calling when alarm is triggered

There are cheaper options that include mobile backup in case the landlines are down. However, customer service is good and I like the mobile app.

Affordable and easy to use

Some equipment doesn't work as well as it should

We feel safe with continuous monitoring.

Too many issues with equipment.

fast response when alarm is triggered