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Alder

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5.9

Overall Score

LAST UPDATED: March 25th, 2024

Alder provides a broad line of home security systems with 24/7 professional monitoring and mobile control. The company is an industry leader in fast emergency response times, with an average response time of 3.4 seconds or less.

You can choose to have your home security system installed by a professional or your alarm system can be shipped directly to your home and easily self-installed in approximately 15 minutes. Alder home security kits are built from scratch based on your specific needs and are priced accordingly. Alder home security monitoring ranges from $35 to $65 per month with no upfront costs and a three-year contract, and the company offers a 30-day risk free trial on any home security system.

Continue reading for more information about this home security company, or jump down to read Alder reviews from real customers.

Read the following Alder home security review below to see what the home security company has to offer (e.g. equipment and policy details), as well as determine what customers have to say about the provider.

Video Customer Reviews

Yusimi Customer Review Video About Alder

Yusimi

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The Good

  • Affordable Prices and Price-Lock Guarantee
  • Full Equipment and Warranty Options
  • Easy 15-Minute Self Installation
  • Alder Mobile App
  • Industry-Leading Response Time
  • Fire and Carbon Monoxide Warning
  • Smart Home Device Compatibility
  • Medical Alert Monitoring Services
  • No Credit Check

Affordable Prices and Price-Lock Guarantee

Alder home security packages are built from scratch based on your needs — the company doesn’t offer pre-made kits. An Alder home security kit could cost between $200 and $500, but the final cost of your kit will depend entirely on your needs. To get an estimate of what your home security will cost, you can get a free quote and an Alder representative will contact you within 24 hours. 

Alder home security system monitoring ranges from $35 to $65 per month with no upfront fees and a three-year contract. The company has a price-lock guarantee, so you can have peace of mind that your plan cost will not increase over time. In addition, as an Alder customer you don’t have to pay for base equipment unless you want equipment upgrades.

Full Equipment and Warranty Options

Alder home security systems have all the basics you should need for a fully-protected home, including the following security devices:

  • Touchscreen control panel
  • Motion sensor
  • Door sensor
  • Window sensor
  • Flood sensor
  • Doorbell camera
  • Indoor security cameras
  • Glass break sensor
  • Smart door lock
  • Smart smoke detector
  • Fire alarm

Alder also provides a limited 12-month warranty on all of its equipment. However, you can purchase a limited lifetime warranty for an additional monthly cost.

Easy 15-Minute Self Installation 

Alder doesn’t require a professional system installation, saving you money on installation labor fees. Instead, the company makes it easy to install your home security system in approximately 15 minutes. 

The installation process is primarily guided by the Alder touch-screen panel. Upon plugging in your panel, the install wizard will guide you step by step through the installation process. You will have to pair each monitor and camera to the panel before mounting them around your home.

Alder Mobile App

Alder has a mobile app that enables you to monitor and record home activity from any remote location. Through the app you can adjust outdoor and indoor camera angles for clearer views, and remotely arm your security system and lock doors. If and/or when alarms are triggered, you will receive real-time text and email notifications.

Industry-Leading Response Time

Alder Security has one of the quickest response times in the industry. Some home security companies can take up to 30 seconds to respond to an emergency signal, but Alder alarm systems respond in approximately 3.4 seconds or less — that's almost 10 times faster than competing home security companies.

Fire and Carbon Monoxide Warning

Alder Security's fire, smoke alarm, and carbon monoxide detectors instantly warn customers of environmental threats and trigger a response from local emergency personnel. 

Smart Home Device Compatibility

Alder systems are fully compatible with cutting-edge technology such as Amazon Echo, Google Assistant, and Google Home. These devices enable customers to use voice commands to control home security features.

Medical Alert Monitoring Services

Alder Security offers portable medical pendants that can be pressed to reach emergency help anytime, which is less common among home security companies. This makes the systems especially appealing to elderly homeowners who may occasionally need emergency medical assistance.

No Credit Check

Unlike some other home security providers, Alder does not require you to have a certain credit score requirement to gain access to its services. You may purchase an Alder security system with or without credit.

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The Bad

  • Home Automation Limitations
  • Limited Online Pricing Information

Home Automation Limitations

Home automation services with Alder Security are limited when compared to similar industry offerings. Customers do not have the option for garage door access or small appliance control devices.

Existing home automation equipment includes smart locks, security cameras, thermostat control, lighting control, and mobile app alerts. However, these features (including the Alder app) likely cost extra for homeowners, but the amount isn't specified on the company's website.

Limited Online Pricing Information

Alder does not list its pricing information on its website. This makes it difficult for customers to quickly compare Alder's pricing to other home security providers. The website encourages you to call an Alder representative or fill out a quiz to get a personalized quote.

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The Bottom Line

Alder sets itself apart from other home security companies with industry leading alarm response times of approximately 3.4 seconds or less — 10 times faster than competing companies. And with the company’s full suite of home security and medical alert products, you can rest assured that your home is protected and that you will get the help you need in case of emergency.

The company provides a broad line of home security solutions that are tailored to your needs and can be easily self-installed within 15 minutes. All Alder home security systems include a 30-day free trial. Thus, if you don’t like the service, you can cancel within 30 days and get your money back.

If, however, you are pleased with your system, you will have 24/7 professional monitoring with Total Life Safety, ranging in cost from $35 to $65 per month with no upfront costs, and you will have complete remote system access and control through the Alder mobile app. 

The Alder mobile app allows remote system access from anywhere in the world. Through the app you can view and adjust cameras, arm/disarm your system, and check in on your property at any time. Beyond the mobile app, it is also worth noting that all company systems are compatible with Smart Home technology, such as Amazon Alexa and Google Assistant.

On BestCompany.com, the majority of Alder reviews are outdated and don’t provide an accurate representation of the current customer experience with the company. That being said, many, and more recent, Alder reviews highlight positive experiences with the company, including an easy installation process and helpful customer service. However, many past customers mention getting locked into multi-year contracts and difficulties canceling service when needed.

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Alder Frequently Asked Questions

Does Alder offer an equipment warranty?

Alder offers a one-year limited warranty on all of its equipment. You can purchase a limited lifetime equipment warranty for an extra charge when requesting a quote.

How much is Alder Home Security?

Alder Home Security starts at $35 per month with no upfront costs. Monthly costs can reach up to $65 depending on the size of your system. Alder requires a three-year contract but also offers a price-lock guarantee to help keep costs fixed for loyal customers.

Does Alder Home Security provide a free trial period?

New Alder systems come with a 30-day trial period. The company promises your money back if you return it within the first 30 days. This can help settle fears about the long contract length if Alder is not a good fit for you. Customers are charged for return shipping.

Does Alder offer security cameras?

Yes, Alder offers indoor and outdoor security cameras. Alder’s outdoor camera is the YI Kami home security camera that includes high-resolution video, AI motion detection, two-way audio, and advanced night vision footage. The YI Indoor camera also has two-way talk, and night vision along with baby crying detection and lens distortion correction.

Does Alder have a mobile app for smartphone controls?

Yes, the Alder app lets you control your home security system entirely from your phone. You can view live HD video, and arm and disarm your system wherever you have an internet connection.

Does Alder Security require a contract?

Alder requires a three-year contract for all new customers.

How do you install an Alder home security system?

You can install your Alder home security system in as little as 15 minutes, with no professional installation required. Start by unboxing your panel and plugging it in at a central location. Create a master passcode that can be used to access and disarm your system. Install your motion sensors by following the installation guide on the panel display. Motion sensitivity can be adjusted on the back of the sensor for pet owners. After your motion sensors are installed, check to make sure your panel is picking up the signals. A live representative will confirm that your sensors are working properly. Next, install any of your indoor or outdoor cameras. Finish your installation by downloading the Alder app and signing into your account. You’ll then be able to access and monitor your system whether you are home or on the go.

Star Rating

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1.6

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560 Reviews

Review Breakdown

5 grade

30%

4 grade

6%

3 grade

5%

2 grade

7%

1 grade

52%

Sentiment Criteria

Value

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Quality

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Service

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Sandy Bonacci Omaha, NE

I am disappointed with the limited area view of the cameras. Also, I was not advised there are 2 different charges from 2 different companies. Alder & Kami. The quality is not worth the charge.

3 years ago

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Sonia Rose

My system says "low battery" and it took close to a month for them to determine I needed a new battery. The customer service is bad and I think there are other systems for cheaper. But, it serves my purposes.

5 years ago

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Mike Young

The only problem we had was someone called the police department way too fast instead of asking us if we needed assistance. It's easy to install and take with you if you move.

5 years ago

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Reply from Alder

Hi Mike. Thanks for your review. Let us know if you need any help going forward.

Jul. 3rd, 2018

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Alexis King Riverview, FL

Alarm randomly goes off and the police were sent to my house. The online app is usually delayed when trying to set my alarm. But other than that I like the system

1 year ago

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Reply from Alder

Hi Alexis . Thank you for taking the time to write a review. Alder is looking to improve. We're glad to hear you like the system. Please let me how we can earn 5 stars at [email protected]. Thanks!

Apr. 17th, 2023

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Mary Ester

The equipment is good, we really enjoy the service that is provided. The technician was very helpful and did what he was supposed to do. It's a good deal.

5 years ago

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Reply from Alder

Thanks for letting us know your thoughts on Alder, Mary! Hope you enjoy your system.

Jul. 11th, 2018

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Derek Wilkins Pine Bluff, AR

I was having problems with my alarm the other day and it was a struggle to get customer support. I've had my system for about a month and have had some problems with it.

5 years ago

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Reply from Alder

Thanks for your review and thoughts, Derek. Sorry to hear that! Please reach out to us at so that we can make sure you have a smooth experience going forward with your system.

Jun. 28th, 2018

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Lenora Speed Hampton, VA

I was under the impression initially that because I was being chosen as P R tool for my neighbor, that there would be no cost to me. But that soon changed as the conversation went on. I believe that Adler trained their workers to use that initial free line just to get the customer to take the bait. Well it worked but I just wanted you to know I could have rejected the whole deal, if I had wanted to but I'll try it out. Seems like something I can use.

6 years ago

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Reply from Alder

Thanks for your review, Lenora. We're glad that you've given us a chance to serve you. If you ever need anything or have any concerns you'd like to discuss, feel free to reach out to us at .

Apr. 4th, 2018

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Amanda Barton Center, TX

Pleased just not happy that I didn't understand the products first so I have no idea what I was getting now I have to pay for cameras for the doors

1 year ago

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Reply from Alder

I'm so sorry you're not completely satisfied with the system, Amanda! We're looking to improve and making sure our customers are 100% happy. I want to make this right for you. Please email me directly at [email protected] so I can further assist.

Mar. 30th, 2023

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Paul Loiacono

Over all good. I wish they would’ve recommended a few more pieces of equipment. I feel that I am short a motion sensor and a glass break

3 years ago

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Levelta Jenkins Carlsbad, NM

It was relatively easy to install. It works and we get calls when the alarm goes off. Our prior security monitoring company did not call.

3 years ago

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Patricia Greensboro, NC

Overall satisfaction but had a few alarm trips that did not result in the company calling to check to see if there was a breach.

3 years ago

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Scott Rochester, MN

The service is great. But needed a replacement camera. It took weeks to get it. They're parts department needs to speed up a lot.

3 years ago

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Keith Halton

I only had one incident, the carbon monoxide alarm went off and I didn't hear anything from them. I still don't know what the problem was.

5 years ago

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Reply from Alder

Keith, thanks for your review. Sorry to hear about this. Please call our tech support team if anything happens again at 844-442-5337 Ext 731.

Jul. 3rd, 2018

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Ray Lacey Jackson, MS

When they came and installed everything they really explained how everything worked. The equipment is very good and up to date.

5 years ago

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Reply from Alder

Hi Ray, thanks for your review! We're glad you chose Alder, and we hope you enjoy your system! Let us know if you ever need anything.

Jun. 28th, 2018

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M. Cast

What I liked was customer service with a speedy service Now what I didn’t like was when I got it out the alarms were not labeled, making it difficult to find out if it was a window or a door alarm

9 months ago

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Reply from Alder

Hi M. Cast, thank you for taking the time to write a review. We are so glad to hear about your experience with our customer service team. Alder strives to deliver excellent customer service.

I'm so sorry for the trouble you had when setting up your system. We're normally known for our award winning DIY simple setup, and we regret that we missed the mark. If you have further concerns, questions or comments, please feel free to contact me directly at, [email protected]. Thank you!

Jun. 8th, 2023

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Martha Spurrier Virginia Beach, VA

I need printed information on how to access my system, etc. It is impossible to remember everything that was covered by the technicians when they installed my system. I am afraid to hit buttons. I thought there would be more printed information but there isn't.

5 years ago

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Reply from Alder

Thanks for your review, Martha. If you'd like to receive printed material to help you use the system, feel free to call us at 844-442-5337 Ext 725, or email us at with your account number or phone number. We'd love to make sure you feel comfortable with your system going forward!

May. 17th, 2018

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Chauncey Davis Chesapeake, VA

The installation process went very smoothly without any issues. The technician was very professional and helpful. He also was also done in about 45 minutes. I like the fact that I am also saving money and my system was upgraded. I had a great experience.

5 years ago

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Reply from Alder

Chauncey, thanks for your review. We appreciate your thoughts on the process and are glad that you chose Alder. Welcome to the Alder family!

May. 3rd, 2018

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anonymous Otis Orchards, WA

Everything's working fine. I haven't gotten used to the touch screen panel yet, and it has some problems turning off.

5 years ago

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James Lawsing Winston Salem, NC

I like the system. Would love to have a way in which I can reset the tamper alarm

1 year ago

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Reply from Alder

James, I'm glad you like the system and thank you for your rating! Has your issue been resolved?

Mar. 30th, 2023

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Mckinney Gilbert

Service guys stop by and check system 2 make sure batteries and good and system is working properly

5 years ago

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Reply from Alder

Thank you for your review and feedback. Let us know if you need anything.

Jul. 23rd, 2018

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Patricia T. Hicks

Have not had any problems with Alder when calling for service. Response time is good.

5 years ago

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Reply from Alder

Hi Patricia. Thanks for your review!

Jul. 19th, 2018

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Anonymous Saraland, AL

The were very thorough and explained everything very well. We have not had any problems with it.

5 years ago

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Reply from Alder

Hi! Thanks for your review.

Jul. 11th, 2018

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Inez Elam Aiken, SC

The sales rep provided us with all the information. He was very kind and I trusted him.

5 years ago

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Reply from Alder

Inez, thanks for your review! Happy that you chose Alder for your home protection!

Jul. 9th, 2018

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Roger Bon Wasilla, AK

Camera is beneficial in monitoring driveway and front porch.

3 years ago

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Robin Mcginnis Spokane, WA

This Alder system is a great deal. They have been very friendly and prompt.

5 years ago

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Reply from Alder

Robin, thank you for taking time for leaving a review!

Jul. 11th, 2018

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William Bass Crystal Springs, MS

They do a good job every time they come out. They have good equipment.

5 years ago

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Reply from Alder

Thanks for your review, William!

Jul. 9th, 2018

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Richard Spear

When you put it on the wall they have tape showing up underneath.

5 years ago

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Linda wilson Jarratt, VA

Altar rep and tech were very thorough with their service. Everything was explained and shown to me clearly and the experience was very enlightening

5 years ago

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Reply from Alder

Hi Linda. Thank you for your review. We're glad you chose Alder, and we appreciate your feedback!

Jun. 14th, 2018

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Cheryl Howle Florence, SC

Wonderful. Andrew and Dean were polite, professional, and patient. Dean made sure I knew how to use our system, and I appreciate that.

6 years ago

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Reply from Alder

Thanks for your review, Cheryl! We're happy to hear that you enjoyed the services provided by your Alder reps. Please let us know if you ever need anything. Thanks for choosing Alder.

Apr. 4th, 2018

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Gerard Russo

They have been prompt when needed and always available

3 years ago

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William

Range of devices to control panel is less than expected

3 years ago

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Mark Sullivant

Equipment is 5 out of 5 because it's up to date

5 years ago

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Reply from Alder

Hi Mark. Thanks for your review! Glad to hear you enjoy your system.

Jul. 3rd, 2018

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Maricel Zuniga Las Vegas, NV

So far we’re satisfied with Alder and Jeffery R is so kind n very informative.

5 years ago

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Reply from Alder

Thanks for your review! We appreciate hearing from you, and we're glad you like the system! Please reach out to us if you need anything. --Scott

Mar. 14th, 2019

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EURADELL ROCK Shreveport, LA

Just got the service. Andre did a very good job with the service. The cost is good

5 years ago

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Reply from Alder

Thank you for your review! Glad to hear Andre served you well. Welcome to Alder!

Jun. 1st, 2018

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walter Thompson Canton, OH

Found them to be friendly and polite did what they said they would

4 years ago

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Reply from Alder

Thanks for your review! Glad to be of service to you and your home!

May. 24th, 2019