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Alder

Name: Alder
Rating: 2.6

2.6

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555 User Reviews

6.0

Overall Score

2.6

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555 User Reviews

6.0

Overall Score

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Product Overview

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Company Details

Monthly Monitoring Price

Starting at

$34.99+

Contract Length

36 Months

States Serviced

Time in Business

9 Years

Number of Reviews 555

info Source of Information

LAST UPDATED: December 3rd, 2023

Alder provides a broad line of home security systems with 24/7 professional monitoring and mobile control. The company is an industry leader in fast emergency response times, with an average response time of 3.4 seconds or less.

You can choose to have your home security system installed by a professional or your alarm system can be shipped directly to your home and easily self-installed in approximately 15 minutes. Alder home security kits are built from scratch based on your specific needs and are priced accordingly. Alder home security monitoring ranges from $35 to $65 per month with no upfront costs and a three-year contract, and the company offers a 30-day risk free trial on any home security system.

Continue reading for more information about this home security company, or jump down to read Alder reviews from real customers.

Read the following Alder home security review below to see what the home security company has to offer (e.g. equipment and policy details), as well as determine what customers have to say about the provider.

Video Customer Reviews

Yusimi

05 May 2023

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The Good

Affordable Prices and Price-Lock Guarantee
Full Equipment and Warranty Options
Easy 15-Minute Self Installation
Alder Mobile App
Industry-Leading Response Time
Fire and Carbon Monoxide Warning
Smart Home Device Compatibility
Medical Alert Monitoring Services
No Credit Check

Affordable Prices and Price-Lock Guarantee

Alder home security packages are built from scratch based on your needs — the company doesn’t offer pre-made kits. An Alder home security kit could cost between $200 and $500, but the final cost of your kit will depend entirely on your needs. To get an estimate of what your home security will cost, you can get a free quote and an Alder representative will contact you within 24 hours.

Alder home security system monitoring ranges from $35 to $65 per month with no upfront fees and a three-year contract. The company has a price-lock guarantee, so you can have peace of mind that your plan cost will not increase over time. In addition, as an Alder customer you don’t have to pay for base equipment unless you want equipment upgrades.

Full Equipment and Warranty Options

Alder home security systems have all the basics you should need for a fully-protected home, including the following security devices:

Touchscreen control panel
Motion sensor
Door sensor
Window sensor
Flood sensor
Doorbell camera
Indoor security cameras
Glass break sensor
Smart door lock
Smart smoke detector
Fire alarm

Alder also provides a limited 12-month warranty on all of its equipment. However, you can purchase a limited lifetime warranty for an additional monthly cost.

Easy 15-Minute Self Installation

Alder doesn’t require a professional system installation, saving you money on installation labor fees. Instead, the company makes it easy to install your home security system in approximately 15 minutes.

The installation process is primarily guided by the Alder touch-screen panel. Upon plugging in your panel, the install wizard will guide you step by step through the installation process. You will have to pair each monitor and camera to the panel before mounting them around your home.

Alder Mobile App

Alder has a mobile app that enables you to monitor and record home activity from any remote location. Through the app you can adjust outdoor and indoor camera angles for clearer views, and remotely arm your security system and lock doors. If and/or when alarms are triggered, you will receive real-time text and email notifications.

Industry-Leading Response Time

Alder Security has one of the quickest response times in the industry. Some home security companies can take up to 30 seconds to respond to an emergency signal, but Alder alarm systems respond in approximately 3.4 seconds or less — that's almost 10 times faster than competing home security companies.

Fire and Carbon Monoxide Warning

Alder Security's fire, smoke alarm, and carbon monoxide detectors instantly warn customers of environmental threats and trigger a response from local emergency personnel.

Smart Home Device Compatibility

Alder systems are fully compatible with cutting-edge technology such as Amazon Echo, Google Assistant, and Google Home. These devices enable customers to use voice commands to control home security features.

Medical Alert Monitoring Services

Alder Security offers portable medical pendants that can be pressed to reach emergency help anytime, which is less common among home security companies. This makes the systems especially appealing to elderly homeowners who may occasionally need emergency medical assistance.

No Credit Check

Unlike some other home security providers, Alder does not require you to have a certain credit score requirement to gain access to its services. You may purchase an Alder security system with or without credit.

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The Bad

Home Automation Limitations
Limited Online Pricing Information

Home Automation Limitations

Home automation services with Alder Security are limited when compared to similar industry offerings. Customers do not have the option for garage door access or small appliance control devices.

Existing home automation equipment includes smart locks, security cameras, thermostat control, lighting control, and mobile app alerts. However, these features (including the Alder app) likely cost extra for homeowners, but the amount isn't specified on the company's website.

Limited Online Pricing Information

Alder does not list its pricing information on its website. This makes it difficult for customers to quickly compare Alder's pricing to other home security providers. The website encourages you to call an Alder representative or fill out a quiz to get a personalized quote.

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The Bottom Line

Alder sets itself apart from other home security companies with industry leading alarm response times of approximately 3.4 seconds or less — 10 times faster than competing companies. And with the company’s full suite of home security and medical alert products, you can rest assured that your home is protected and that you will get the help you need in case of emergency.

The company provides a broad line of home security solutions that are tailored to your needs and can be easily self-installed within 15 minutes. All Alder home security systems include a 30-day free trial. Thus, if you don’t like the service, you can cancel within 30 days and get your money back.

If, however, you are pleased with your system, you will have 24/7 professional monitoring with Total Life Safety, ranging in cost from $35 to $65 per month with no upfront costs, and you will have complete remote system access and control through the Alder mobile app.

The Alder mobile app allows remote system access from anywhere in the world. Through the app you can view and adjust cameras, arm/disarm your system, and check in on your property at any time. Beyond the mobile app, it is also worth noting that all company systems are compatible with Smart Home technology, such as Amazon Alexa and Google Assistant.

On BestCompany.com, the majority of Alder reviews are outdated and don’t provide an accurate representation of the current customer experience with the company. That being said, many, and more recent, Alder reviews highlight positive experiences with the company, including an easy installation process and helpful customer service. However, many past customers mention getting locked into multi-year contracts and difficulties canceling service when needed.

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Alder Frequently Asked Questions

Does Alder offer an equipment warranty?

Alder offers a one-year limited warranty on all of its equipment. You can purchase a limited lifetime equipment warranty for an extra charge when requesting a quote.

How much is Alder Home Security?

Alder Home Security starts at $35 per month with no upfront costs. Monthly costs can reach up to $65 depending on the size of your system. Alder requires a three-year contract but also offers a price-lock guarantee to help keep costs fixed for loyal customers.

Does Alder Home Security provide a free trial period?

New Alder systems come with a 30-day trial period. The company promises your money back if you return it within the first 30 days. This can help settle fears about the long contract length if Alder is not a good fit for you. Customers are charged for return shipping.

Does Alder offer security cameras?

Yes, Alder offers indoor and outdoor security cameras. Alder’s outdoor camera is the YI Kami home security camera that includes high-resolution video, AI motion detection, two-way audio, and advanced night vision footage. The YI Indoor camera also has two-way talk, and night vision along with baby crying detection and lens distortion correction.

Does Alder have a mobile app for smartphone controls?

Yes, the Alder app lets you control your home security system entirely from your phone. You can view live HD video, and arm and disarm your system wherever you have an internet connection.

Does Alder Security require a contract?

Alder requires a three-year contract for all new customers.

How do you install an Alder home security system?

You can install your Alder home security system in as little as 15 minutes, with no professional installation required. Start by unboxing your panel and plugging it in at a central location. Create a master passcode that can be used to access and disarm your system. Install your motion sensors by following the installation guide on the panel display. Motion sensitivity can be adjusted on the back of the sensor for pet owners. After your motion sensors are installed, check to make sure your panel is picking up the signals. A live representative will confirm that your sensors are working properly. Next, install any of your indoor or outdoor cameras. Finish your installation by downloading the Alder app and signing into your account. You’ll then be able to access and monitor your system whether you are home or on the go.

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User Reviews

Star Rating

2.6

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555 Reviews

Review Breakdown

5 grade

30%

4 grade

3 grade

2 grade

1 grade

51%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Featured Review

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Verified Customer

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Daysha Indianapolis, IN

The installation was easy. I haven't had any problems with the equipment, no malfunctions. Everything works great. They were very helpful. Made the process easy I had no problems.

1 year ago

Reply from Alder

Thank you for the 5 stars and taking the time to leave such a great review, Daysha! We truly appreciate you for choosing Alder! Stay safe

Mar. 30th, 2023

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Featured Review

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Jacqueline Rowley Raleigh, NC

This is the first time I have lived along and it this system makes me feel extremely safe.

6 months ago

Reply from Alder

Thank you for taking the time to leave us a 5 star review, Jacqueline! We truly appreciate your feedback. We're so happy that you feel extra protected with your system!! The Alder family is here for you 24/7. Please don't hesitate to reach out to me directly ([email protected]) if you ever need help with your equipment, have suggestions or comments. Thank you!

May. 8th, 2023

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Vikki Walker Greenville, MS

We PAID for installation ilon Jan 3, 2023. Was told in 7 days everything the camera's, door bell camera, panel, window and door sensors, and detectors would be installed Well a guy shows up installs the panel,, window and door sensors. He tells us that a guy will follow him in 2 days with the camera's. A week later the camera guy shows up with everything but my door bell camera. He also has no way for me to view my camera's from my cell when not home. He tells me they didn't send him a doorbell camera and I needed to call Alder and schedule someone to come out. At this point we are about a month in. So I call Alder and was given a install date of March. No one showed. Then another date of May was given no one showed. A date in July was given guess what no one showed. So at this point 7 Months in still paying for the full system and I'm getting the run around from these guys. So one day a random Alder guy knocks on my door and ask if I want a system upgrade. I snapped. Dude I don't have my full current system, I explain all to him and he gets on thr phone with them. They tell him to upgrade our panel for free and install my doorbell camera. I'm like finally, finally! Well NOPE!!He has a wired camers...the one I ordered and paying for is wireless. He can't get back to me for 6 weeks my July appointment which was the next week was canceled when he arrived so I had to get back in rotation. While waiting the entire system ztopped working, panel went out completely window door sensors not working NOTHING@! Call thrm in August and was given a September appointment. No one showed. I called and explained everything all the while being threatened thst o cant stop payong or ill be sued and id hsve to wait until October before the could fix it. October comes no one showed. So given November a guy comes 1 day early installs doorbell only says someone will come tomorrow to fix panel and NO ONE SHOWED. I call them explain, I was told I would receive call back with answer in 24 hours that was 4 weeks ago...I have heard nothing I'm sick of calling. I'm sick of it all. So my next call is to the BBB and my lawyer. This system, it's company and reps are TRAGIC AT BEST!!

1 day ago

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Verified Customer

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Yusimi NA

6 months ago

Reply from Alder

Yusimi, thank you so much for the 5 stars, but especially thank you for taking the time to leave us a video review! You're wonderful and we love having you apart of the Alder family! We are so excited to hear how much you love your system and that you plan to renew with us :). We always aim to deliver a great experience for our customers, so when we receive great feedback like this, Alder is beyond thankful for your business and that you trust us enough to protect you and your family 24/7. If you ever have any issues with your system, comments, or suggestions, please don't hesitate to reach out to me directly ([email protected]). Thank you again, Yusimi.

May. 6th, 2023

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James Baier

My wife ordered the service while I was still working in another state and I could not install it within the 30 day window. When I tried to install it, I found out it could not receive a signal anywhere in my home. When I called Alder they told me I was unable to cancel outside of the 30 day window for any reason. Now I am paying for…nothing. I wish I could give zero stars it would be more fitting.

1 week ago

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Jenny Jones Mobile, AL

This company is a fraud. There representative are very misleading. I am a widow and really was happy to get a security system. Because I am on a fixed income I asked the representative 3 times if there was a contract. He never answered my question. I figured it was month to month. Today, 11-09-2023. I tried to cancel my service to be told I had a 6 year contract. I may not do research as I should but I can guarantee I would not have signed a contract for that long of a period. Lesson learned. I called my bank and stopped the bank draft.

3 weeks ago

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Verified Customer

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Frankie Williams

The gentleman was at our house for the longest time to make sure that everything was set up correctly, and he was nice the entire time. He explained everything to us the entire way through. The numbers are much bigger with Alder, and the voices for when the door is opening isn't so loud. I definitely like the flow of Alder more than the other company I've used, and I'm glad I made the switch.

5 years ago

Reply from Alder

Frankie, thanks so much for your thoughts and feedback! Glad you chose Alder!

Jul. 3rd, 2018

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Bonnie Fricke San Diego, CA

This company is TERRIBLE. My utility company had a promo going so I signed up. DON'T!! The equipment was shipped before my requested start date, and cannot be located. Company insists it was delivered. Made 4 calls, each time being assured that cancelation was "in progress", and that I would receive a refund. No refund to date3 and I'm being charged a monthly fee - for service I don't have - on equipment I never received.

1 month ago

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lori Simmons

Of I could give negative I would. The system never worked for us. I tried to cancel. Was told I had to finish my contract. So I paid for nothing for 5 years at $54.00 per month. Then my contract ran out in May. I have been trying to cancel. Call them get told I need to sign a form which they never send me. At one phone call they tried to get me to sign back up!!!!!!! I paid over $3000.00 for nothing. I am not that stupid to give more to your rip off scheme. Don't know what to do to get them to stop taking my money. Guess I may have to close my bank account. Total con job.

1 month ago

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Raine Kain Rockwall, TX

I was told a 2 year contract, so when I call in to cancel it, no, it's 6 more months.......... fine. Well, 6 months is up, no you still have 2 more years, oh and we are charging you 80 dollars now, not the 75 we promised. I was lied to on several things, including the cameras. I am very unhappy. Save yourself the lies, and go with a more trustworthy company. and they want over a thousand dollars for me top cancel what I was told was a 2 year contract. So they lie. Run away from them.

1 month ago

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Jorge Martinez Fort Worth, TX

Worst security service you can possibly own by far. Landlord had a contract before they rented me the house it was an old system no cameras only sensors on windows nd doors dont plan on being here long they asked if i could continue makin payments on the security system i said sure. Little did i know they drew up a contract for me and said it would be a "open contract" they didnt tell me about the cancel fee at all they sent a new monitor and said it was all id have to pay since the system was old fast foward 2 months i find out theyv been charging me 2 times every month since starting auto pay. I call to correct this they say it only shows one time on there side i call bank bank verifys they are charging me twice each month and its no error in there system i call alder back and tell them ive talked to the bank and it is there system charging me twice they request bank statements i send them they tell me theyl correct it 2 months pass they still have not corrected it at all. I ask them to then cancel my account because they are taking money from me and giving me the run around for a security system that dosent have cameras or alert to anything. They tell me there transfering me i ask to speak with a manager or whoever is above them because this isnt right. They jus say there not in and there gana transfer me. This company is a scam gave me the run around for the first 6 months i had faith they would simply fix the issue but instead they want to continue double charging me and sucker me into being stuck with this contract ..AVOID BY ALL MEANS!! they are now trying to charge me 300 this month and make me pay almost 3000$ just to cancel this contract ive been trying to cancel since before there 6 month money back garantee... FIND BETTER ON AMAZON DO NOT FALL PREY TO ALDER!!

2 months ago

Reply from Alder

Jorge, thank you for taking the time to leave a review. We apologize that our service did not satisfy your expectations. We always aim to deliver a great experience and that's why I wanted to get to the bottom of this issue for you. I found you in our database and saw the payment issue was from 2022 and that was taken care of by our customer service team. We also worked with you and cancelled your services. I couldn't find any notes saying we asked for the additional money that you mentioned. Alder doesn't offer the, "open contract" as you've stated nor do we have the option for a 6 month money back guarantee. I'm sorry for the confusion and trouble you've gone through. Please feel free to reach out to [[email protected]] with any further comments or concerns you wish to share. Thanks!

Sep. 28th, 2023

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J Taylor Houston, TX

DO NOT USE ALDER SECURITY. This company is not only predatory towards the elderly but they lie, scam and provide the worst customer service I've ever had from a business. After multiple attempts to find out how to cancel my service when the contract is up, they finally mailed the cancellation form. My contract is up 10/05/2023 and I was told that if I ended my service early then I would have to pay an early termination fee. I filled out the form and noted that I want to end my service 10/05/23. I sent the form by mail (certified return receipt) and by e-mail to their CS department (08/28/23). In the e-mail I stated that I want service to end 10/05/23. Their CS dept responded and acknowledged my cancellation e-mail. On 08/30/23 their loyalty dept e-mailed me that they terminated my service early, effective the same date. I had previously made the payments for September and October (prorated). After multiple e-mails to their CS dept they have been unable to explain why my service was terminated early. They also refuse to refund my payments for the days that I paid through 10/05/23. I was told multiple lies about why my service ended early: 1) The account manager did not update the account for cancellation, 2) I did not provide the date I wanted the service to end, 3) the account manager provided an exception to cancel the account early because I did not fulfill my contract. After sending the e-mails as proof that I did provide the date that I wanted service cancelled and I did not cancel early, their CS dept proceeded to lie about the payments. They stated that my account was past due from 2022 (from when they failed to provide service for 6 months. I then provided e-mails from that time period showing that the account manager stated my account was current. After providing proof that I did not cancel my service early and that my account is in good standing, Alder still refuses to refund the final payments even though they made the decision to cancel my service early.

2 months ago

Reply from Alder

Hi J Taylor, I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. This is on us. Your feedback helps us do better and that's why I'm here. I want to personally solve this issue for you as quickly as possible and try to make things right for you. Please don't hesitate to reach out to me directly at [email protected]. Thank you.

Sep. 28th, 2023

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michael chambless

I like how easy it is to install the system. However, you should put in the box with the equipment that each zone is already preprogrammed. So that customers are not connecting these sensors to windows and doors and then finding out later that your window is now a door and your door is now a window. Other than that system was easy to install. Cameras came with no instructions to install them. No telling you to download an app or how to connect it to your phone. Something you could improve on for sure.

6 months ago

Reply from Alder

We truly appreciate the 5 stars, Michael! Thank you for your feedback. I'm sorry to hear you had a bad experience with setting your system up, but I really appreciate you bringing this issue to my attention. We always aim to deliver a great experience, and are gutted when we don't meet expectations. We will use this feedback to make us better. Please feel free to reach out to me directly ([email protected]) with any further comments, concerns, or suggestions you wish to share. Thank you!

May. 17th, 2023

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Verified Customer

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Rachel Indianapolis, IN

We ran into some issues at first, but everyone was really quick to help and went out of their way to try to do everything to help figure everything out for us. Everything's working really well now. It's easy to use and it looks clean and nice.

1 year ago

Reply from Alder

Thank you for the 5 star review, Rachel! We truly appreciate your feedback and we are so happy that your system is working great and you're having a positive experience!

Apr. 17th, 2023

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Verified Customer

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Vanessa Chicago, IL

The customer service is great, they were very diligent in following up when the equipment actually arrived and to make sure that I had everything I needed in order to install. It was easy to set up and came working. They answered every question I had and always reached out when I needed help with any other installation processes.

1 year ago

Reply from Alder

Vanessa, thank you so much for taking the time leave a 5 star review! We're very happy that your experience has been a positive one! We're always striving to be better.

Apr. 17th, 2023

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Verified Customer

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Albert Pendlebury Blackfoot, ID

They have been very courteous, professional and prompt and got everything taken care of. They were good at explaining the new alarm system to us. They always answer quickly and we've never any problems that they didn't resolve. This company is less expensive than a previous company we had.

5 years ago

Reply from Alder

Albert, glad to hear you chose Alder! We hope you enjoy your system.

Jul. 11th, 2018

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Verified Customer

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Johnette Jerrett Spring, TX

There is no bulky equipment and it's simple to use.The customer service is excellent. The installer was very, very professional and explained everything to me. My experience has been really good, they always call me right away if I put my code in wrong or go out the door without putting it in. It's a little pricey, but I'm willing to pay it.

5 years ago

Reply from Alder

Johnette, thanks for your review. We are happy to hear how you've enjoyed everything so far! Welcome to the Alder family.

Jul. 11th, 2018

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Verified Customer

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Adrienne Lynch

As soon as I had a problem with my security code, I called them and it was handled very quickly. I think their equipment is up to date, and they make it has good quality. The service is great, very professional and courteous.

5 years ago

Reply from Alder

Adrienne, thanks for your review! Happy to hear from you about your feedback so far.

Jul. 3rd, 2018

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Verified Customer

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Willie Johnson Spokane, WA

There were a couple of times when the alarm was set off and they were right on the phone with me to make sure everything was ok. The one thing is that they didn't tell me I'd have to pay a little extra instead of bringing my bill down but the service has been good.

5 years ago

Reply from Alder

Hi Willie. Thanks for your review. Please let us know if you ever need anything! We appreciate your feedback.

Jun. 28th, 2018

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Mike Calhoun Mooresville, NC

Nice piece of mind to have. But, when you don't need it anymore (I'm moving to a high-rise which has security already in it) and don't need it any more, have a good time trying to get ahold of a human-being to stop payments and try to return the equipment.

3 months ago

Reply from Alder

Hi Mike, thank you for taking the time to write a review. We are glad to hear that you enjoyed your system. We're sorry you're having a bad experience trying to get ahold of someone to cancel your contract early. Please feel free to reach out to me directly ([email protected]) with any further concerns. I would love to make things right if you give us another chance. Thank you.

Sep. 6th, 2023

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Verified Customer

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Rocky Charleston, WV

It's easy to work with. Every time I talk to one of them it's always a respectful conversation. They directly call right through when the alarm goes off. They are all about customers 100%

1 year ago

Reply from Alder

Thank you for the 5 star review, Rocky! We truly appreciate the positive feedback and are happy to read of your satisfaction!

Apr. 17th, 2023

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Verified Customer

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Tiffanie Vargas San Antonio, TX

My security system stopped working not even a week after activating it. I have addressed the problem as soon as the panel stopped working. Costumer service requested a new panel to be delivered to me. It has been over a month and i STILL have no received a new panel. Although the employee who initial registered me was helpful at first, this situation has prolonged for OVER a month and I still nothing. In addition, i have been charged for multiple months (yet qualified for 2nd month for FREE) even though I am not even able to use what I'm paying for. I've contacted costumer service multiple times, and i don't feel like my situation is taken seriously or anything has been done to resolve this issue except being told "we've sent a request to the supervisor". But still no updates on why there is a delay.

1 year ago

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Verified Customer

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Jonathan Callaway, VA

I'm very very satisfied overall with the experience. Everything has been working for the last six months. It's very easy to use. Customer service has been very helpful. It was a good fit for what I needed.

1 year ago

Reply from Alder

Thank you for taking the time to write a review, Jonathan. We truly appreciate the 5 stars and your feedback! We are so glad to hear about your experience and how you're loving your system.

Apr. 17th, 2023

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Verified Customer

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Robert & Sherita Trotter

We have been customers since May 2020 and we love Alder. Services are very affordable and the provide great service. If your alarm goes off for any reason they are sending you a text and calling you right away.

2 years ago

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Verified Customer

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Janice Williams

Every time my alarm goes off they on top of it. I really likes it cause I‚Äôm a 69 year old female that live by myself in a area I don‚Äôt want to live in. But with this alarm I feel a little safe.

2 years ago

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Verified Customer

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Linda Clearwater, FL

Only one experience which was a mistake that was created by my cat. However, ASAP Alder called, my friend emergency contact called and the police came to my home. I call that great response.

2 years ago

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Verified Customer

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Alice Dunston Nashville, NC

No problems with system! Love it! The service has been great! Easy to use and I never had any problems with the service or the equipment! But most of all I love my outdoor camera! I can see from my entire driveway!

2 years ago

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Verified Customer

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Rule Memphis, TN

Wonderful. Been with this for 1 year and the service has been nothing but on point. I was referred to Alder by a family member and I haven't had any problems. Thanks Again Alder

2 years ago

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Verified Customer

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Andre Turner Boyle, MS

My experience with Alder has been great! My home security system was easy to setup. Customer service has been excellent. Great security system for a good price. Would definitely recommend!

2 years ago

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Verified Customer

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Sharon Dees Laurens, SC

Sometimes it's confusing when I set my alarm or when they're testing the equipment I don't know how to shut it down. They're just friendly and efficient. It's a little pricey for me.

4 years ago

Reply from Alder

Hi Sharon. Glad to hear your thoughts. Thanks for your review!

Jul. 9th, 2018

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Verified Customer

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Bettye Perry Meridian, MS

The young man that came out here was very nice and really respectful and courteous. He explained everything about the system. The system is doing good and they have responded quickly.

5 years ago

Reply from Alder

Thanks for your review! Let us know if you ever need anything.

Jul. 11th, 2018

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Verified Customer

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Ricky Carrington Magnolia, AR

It's a very high tech system with a reasonable price. They were excellent in how they explained how it works. If I have a problem they are very happy to come out to help me or or explain it over the phone .

5 years ago

Reply from Alder

Ricky, thank you for your review. Glad to have you join the Alder family.

Jul. 11th, 2018

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Verified Customer

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Eunice Finch Newport News, VA

This is a very good, simple, effective system. It has the highest technology in its category and a good monthly price. Customer service is good, they have called and checked back with us and made sure it was operating well.

5 years ago

Reply from Alder

Eunice--we appreciate hearing your feedback. Thanks!

Jul. 11th, 2018

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Verified Customer

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Frederick Ritter Norfolk, VA

Whenever I've had issues they've promptly resolved them for me. I like having the newest technology like the doorbell camera, and also controlling the alarm system through the app on my phone.

5 years ago

Reply from Alder

Frederick--thanks for your review! Let us know if you ever need anything.

Jun. 28th, 2018

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Wayne Fragola Hawley, PA

From the start , I Already knew what I wanted to order and the salesman was telling me you don't need to order all that . He was explaining all the ways to cover what I wanted to cover with less equipment. That in itself was refreshing. I was sent the receipt via email and the tracking number. After I received the alarm system I also received a phone call from customer service asking me if I had any question at that point. Again freshing. A few days later tech support called and asked how the install went and if I had any questions. I must say I really appreciated those phone calls. As for the install . It could not have been designed any easier. Every step was broke down to simplicity. When I did come up with a question , tech support clear it up after verifying the the accuracy of the answer . I felt reassured I was in good hands. If I was going to complain about anything it would be I was on hold for 10 minutes before I connected with a tech support agent and that in itself was not too bad.

2 years ago

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Barry Simon Spokane, WA

Met Harrison--sales rep, last night. His knowledge of the product impressed me enough to invite him in. Because he was new to the company...he requested permission to invite his supervisor to the house. His supervisor arrived within minutes. Their professionalism impressed me enough to listen to their information. I purchased the product. As soon as the deal was made, they contacted an installer, who arrived within 15 minutes...and went to work. Within 45 minutes, our system was installed. The technician stayed and insured that, we understood the system completely..to include test runs. Best customer service I have ever received as a new customer.

5 years ago

Reply from Alder

Barry, thanks so much for your feedback! We are happy you had a great experience with your Alder reps. Thanks for choosing Alder!

Jun. 1st, 2018

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Katie Brown Baton Rouge, LA

Enjoyed my experience talking with Rob. He was very thoughtful an courteous in explaining the use and options of their product and use of the Alder Alarm system. He was very detailed in explaining cost and installation process an also how long it will take for the technicians to install the Alarm system. The Technicians was knowledgeable an took time to walk me through in using the digital display control panel. They also gave me new key remotes to put on my key chain so I can activate or deactivate without using the display panel. Also gave me a "Life Alert" also to wear as a necklace for convenience. I will definitely recommend Alder to family, neighbors an friends. Thanks again!!!

5 years ago Edited September 14, 2021

Reply from Alder

Thanks for your detailed review, Katie. We appreciate all your feedback, and we are so happy you had a great experience with Rob. Thanks for choosing Alder! We look forward to serving you.

Apr. 23rd, 2018

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Cyn Mcbrat Sacramento, CA

ALDER been taking money out our bank account since 2014 even though we have ADT since 2018. My husband used to pay all the bills in the house he can't anymore he's very ill I was told he called ALDER to cancel our service in 2018 but they never cancelled. So the money kept coming out our bank account so what they are telling me I have to pay to cancel even though all the free money they have received for a inactive account their equipment is no longer in my home. Where is the money going on an inactive system? I went to my bank and stopped the payments from coming out our bank account.

3 months ago Edited September 6, 2023

Reply from Alder

Hi Cynthia, thank you for leaving a review. We're sorry you had a bad experience. We'll strive to do better. I looked into this situation and saw that we sent you the NOC letter! Please feel free to reach out to me directly ([email protected]) with any further concerns you wish to share. I would love to make things right if you give us another chance. Thank you!

Sep. 6th, 2023

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Id Rather Be Reading TX

I do not even want to give Alder ONE star. Crappy equipment that broke within three DAYS of installation. After a week of holds and transfers was told I can return the equipment which my husband and I had to uninstall ourselves and once they got it it'd be canceled. Alder verified they received the equipment and then the next month I was charged again. I called and was told my account did not fall into the cancelation requirements. So they were going to keep the equipment and just charge my account every month for FIVE years!! After 3 months this company has charged me 3 times after NUMEROUS calls to cancel this contract. Ended up having to dispute the charges for fraud. Worst company ever.

4 months ago

Reply from Alder

Thank you for letting us know about this situation. I truly apologize on behalf of everyone at Alder. This is unacceptable customer service treatment and I won't stand for it. I can't fix the past, but you have my personal commitment to improve the way our agents handle each situation. I would like the opportunity to talk and investigate your feedback further so that I can personally resolve any issues as quickly as possible. I understand your frustrations. Please, could you contact me directly at ([email protected])? Thank you!

Jul. 18th, 2023

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Angela Miles Dillon, SC

This a TERRIBLEcompany. i got my system April 4th i asked for 2 way cameras and they installed cameras that i thought was 2 way and they werent. and 1 of the cameras went out April 10th they wanted to charge me $49 to come out. to fix it. They never fixed my isssue about the 2way camera everytime i had a scheduled appt they would cancel. now they say they cant cancel my subscription unless someone else take over my account. They took their monthly fee every month though but couldnt fix my issue. Its not my fault both techs put in the wrong cameras this wasnt what i asked for and I'm not paying for this MESS. I took all their equipment down and they can have this MESS. CANCELLED!!!!!!!!!!!!!

4 months ago

Reply from Alder

Angela, thank you for sharing your feedback. We apologize that our service did not satisfy your expectations. I found you in our system and see that you've been an Alder customer since 2018 and recently renewed! We understand your frustrations with the cameras and that is on us. We always aim to deliver a great experience, and we are gutted when we don't meet expectations. I would love to make things right if you give us another chance. I will personally make sure you get the cameras you want and certainly deserve. Please feel free to reach out to me directly ([email protected]) and I will help you resolve these issues promptly and accurately. Thank you.

Jul. 18th, 2023

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Meagan Vaughan

They don't tell you it's a 5-year contract, they tell you that you have 30 days to cancel after signing. Then when you try to cancel, they tell you that you only have 3 days to cancel. They also auto-renew your 5-year contract without informing you unless you call them first and figure out the extremely long and difficult process of how to cancel, if it's even possible. Equipment isn't that great compared to other companies, customer service is horrible, and the employees and website are sketchy as in they don't provide all of the information you need to know about policies. Even your own contract is so difficult to find, I spent 1.5 hours on the phone just to get a copy of my contract.

5 months ago

Reply from Alder

Hi Meagan. Thank you for taking the time to write a review. We are sorry that your experience at Alder didn't quite match your expectations. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We always aim to be transparent with our customers and our contracts. Please feel free to reach out to me directly ([email protected]) with any further comments, concerns, or suggestions you wish to share.

Jun. 15th, 2023

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Verified Customer

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Jasmine Bunn Upper Darby, PA

Because when this system was advertised to me I was told I would rd over a door camera and never did . When I call back to ask the rep told me that wasn't included in my pricing that was one of main reasons why I even wanted the alarm system because I receive a lot of packages

1 year ago

Reply from Alder

Thank you for sharing your thoughts. We're looking to improve and make this right for you. I care about you, Jasmine and want to make sure you're happy with your system/cameras. We would love to address these issues with you further. If you could please email me directly at [email protected] with the phone number associated to your account so I can further help you out. Thanks!

Apr. 17th, 2023

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Verified Customer

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Melissa Ventura, CA

It works really good, when the alarm goes off I get a call right away to let me know what's going on, so that's nice. I'm just having some trouble with one of the sensors.

1 year ago

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Verified Customer

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Manjit Charlotte, NC

They are friendly and the system is working the way it is expected. Everything was working properly after installation, but then I needed something to be replaced and I couldn't get a hold of anyone. They could improve customer support.

1 year ago

Reply from Alder

Thank you for your feedback, Manjit! We're looking to improve and that is why I'm here. We would love to address these issues with you further. If you could please email me directly at [email protected] with the phone number associated to your account along with your post for further assistance.

Mar. 30th, 2023

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Verified Customer

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Erica

Needs alot of improvement. Could have better customer service representatives. I'd like a call when my alarm is triggered not a text or email or nothing at all sometimes. Better security setups would make us feel safer. Better quality of camera's. Camera's are not good checking from the phone's especially at night time. Takes forever to load the app to even see the cameras. Camera's resolution is off jumps around. Camera's are not clear half the time. Poor quality in service.

2 years ago

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Verified Customer

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Nelson

Great! Work exactly how I needed it to. The alarm is definitely loud, which helps with getting the neighbors attention also. And the police respond pretty quickly.

2 years ago

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Verified Customer

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Sandy Bonacci Omaha, NE

I am disappointed with the limited area view of the cameras. Also, I was not advised there are 2 different charges from 2 different companies. Alder & Kami. The quality is not worth the charge.

2 years ago

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Verified Customer

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Bennie Waggoner Porter, TX

Iffy at best!!! I have had issues with sensors not alerting when the doors were opened. I have had the panel go off when just sitting watching tv and alarm not armed. But the biggest complaint I have is I wasn't told that I need to register my alarm with the sherrifs department. I was fined for the false alarm and fined for not having my alarm registered. Really makes me want to do away with the alarm in all actuality.

2 years ago

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Verified Customer

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Renee Wetumpka, AL

My alarm has went off many times. To this date not 1 type of authority has showed up. Delay in duration time in app and home system update time, Long wait times via phone in re to tech trouble shooting. False sensor readings

2 years ago

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Verified Customer

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Erin Norman, OK

My experience has been good. There have been a couple of strange occurrences of alarms being triggered that didn't have any reason to be but everything seems to be fine

2 years ago

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