Alder

I feel that the security system is way to basic. I feel like it's capable of doing more! The app needs to be revamped and redesigned. It's needs to have more capabilities like know the crime in your neighborhood and more user friendly.

Great no complaints so far dependable and reliable service.

love them they are fast with checking if u need help and they are nice as well

Awesome and live customer service and outstanding support group ....

I am disappointed with the limited area view of the cameras. Also, I was not advised there are 2 different charges from 2 different companies. Alder & Kami. The quality is not worth the charge.

Real Response, Fast Alerts, easy installation for home

Disappointed with the performance of the unit being able to continually monitor the door sensors from a very reasonable distance. The sensors keep disconnecting from the master station. Even after repeatedly replacing batteries in the sensors. We have been unable to reach a human being for help.

I ask them numerous of times to get back to me to fix my panel and the cameras and no one has yet to call me. But they call daily for payment though.

They had me sign a five year contract without telling me it was a five year contract.

Not user friendly at all. No way to manage via computer. App hard to navigate.

No problems with system! Love it! The service has been great! Easy to use and I never had any problems with the service or the equipment! But most of all I love my outdoor camera! I can see from my entire driveway!

Well to be honest my back door sensor went out 3 months ago. I talk with customer service bout this was the second time it went out no response. My alarm was triggered because door was not fully closed the response team called and ask if it was a false alarm and I said yes but still had the local mpd come out and I was charged.

very positive all representatives are very friendly and well informed about the products

horrible communication, third party issues, Not helpful at all

Easy, reliable and expeditious responses to questions or concerns

I like the notification of the door opening, but I feel I didn't get enough time to consider my agreement and now feel stuck in a contract I no longer want.

Marvelous no issues with connection or surveillance.

good i was showing the wife how the system worked and after I got in the shower well she set the alarm off and I couldn't find my phone so the police were call and arrived in a matter of minutes

would like 24/7 service and that the camera has limited space

Only one experience which was a mistake that was created by my cat. However, ASAP Alder called, my friend emergency contact called and the police came to my home. I call that great response.

Excellent good service and customer service

good experience. A little overpriced. Have had no problems so far.

So sad they will not help you. When your 75 year old mother no longer has a home, moves in with you, and has been paying them $45 a month for 4 years, and they will not cancel the last year of the "contract" until it is paid 90% in full. They put themselves first. Believe what you read. I hope they are not in business much longer, save yourself from this nightmare #customerslast.

I txs to have send somebody to fix the setting of were the alarms want off and no response

Camera is beneficial in monitoring driveway and front porch.

Great! any time my alarm goes off I get checked on.

Very good. Feeling very assured, if we were to get burgled, they would deter them.

Its an awesome security service easy to install.

Forgot to turn the alarm off as I was entering my home and nothing happened! It could've been someone breaking in.Also I put the wrong code in another time and I kept putting the wrong code in and nobody' called back. Once again it could've been someone breaking in

Alder has been the best experience out of other alarm

Iffy at best!!! I have had issues with sensors not alerting when the doors were opened. I have had the panel go off when just sitting watching tv and alarm not armed. But the biggest complaint I have is I wasn't told that I need to register my alarm with the sherrifs department. I was fined for the false alarm and fined for not having my alarm registered. Really makes me want to do away with the alarm in all actuality.

It was relatively easy to install. It works and we get calls when the alarm goes off. Our prior security monitoring company did not call.

They have a quick response and call back

Great I love this company I love everything that this company bring and does for their customers

Not very good customer service . Wait times are ridiculous

Waste of money could have bought all the items from Best Buy. Customer service failed to help with the equipment issues.

The service is great. But needed a replacement camera. It took weeks to get it. They're parts department needs to speed up a lot.

I purchased the Alder product after speaking with a sales person over the phone. I was told information that was misleading and turned out not to be true. I asked to discontinue the service but was told I couldn't do that. I cannot afford the service yet every month the continue to bill me. I have had to cut back on my prescriptions in order to continue to pay this bill. I don't understand why your company treats people this way.

I'm very unhappy it has been a year still haven't received what I request from day one of enrollment customer service always state someone will call me

Easy to install with good service with any questions

Poor, HORRIBLE response time when trying to email/call customer support

Very responsive and very quick the have police there within minutes.

My alarm has went off many times. To this date not 1 type of authority has showed up. Delay in duration time in app and home system update time, Long wait times via phone in re to tech trouble shooting. False sensor readings

Excellent service, easy to install and to operate.

Wonderful. Been with this for 1 year and the service has been nothing but on point. I was referred to Alder by a family member and I haven't had any problems. Thanks Again Alder

My experience has been good. There have been a couple of strange occurrences of alarms being triggered that didn't have any reason to be but everything seems to be fine

The cameras that were sent to me don't link to the Adler app, no problem, the interface just needs to be merged between the two. My real problem is that the cameras that are supposed to last 4 months, might last 3 days, even when set to low sensitivity with 6 second recording. The cameras also won't pick anything up unless it's roughly 10 feet in front of them, any distance longer than that and they never pick it up.

Great customer service and I love feeling safe in home

My experience with Alder has been great! My home security system was easy to setup. Customer service has been excellent. Great security system for a good price. Would definitely recommend!

Not a very good experience. Customer service is not helpful. Equipment is cheap.