Alder

verified

6.5

Overall Score

250 User Reviews

a day ago

Alder

verified

Price: $34.99+/Month

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Ratings Breakdown

Price Range of Monthly Costs

$34.99+

Upfront Fees

Contract Length

36 Months

Monitoring Options Available

1/3

Equipment/Tech Available

5/5

State Coverage

Time in Business

5 Years

Number of Reviews

250

Review Last Updated: May 22nd, 2019

Disclaimer

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How We Rank

Reviews from #1 Home Security Company

Protect America

DCH

October 11th, 2018 | Hampton, VA

Jenny was great. We recently had to move due to a threat to my home. My old setup wasn’t effective. After speaking to Jenny my wife and I started to brainstorm with her and she kept giving us options that were affordable and EXACTLY what we were looking for. Now can’t wait to get it in and installed. Rush ship it please 😄

Kelly Geels

September 17th, 2018 | Visalia, CA

Fast set up and great customer service, system works well. Love that equipment was free and no contracts! Perfect for our family

View Protect America

Alder provides a broad line of home security systems with 24/7 professional monitoring and mobile control. Coupled with industry leading emergency response times, Alder offers professional installation or a proprietary do-it-yourself installation option with no service windows by shipping the alarm systems directly to the customer's home. The do-it-yourself setup is simple and takes about 15 minutes to complete. Alder home security starts at $34.99 and requires a 3-year contract. Alder customers note a difficult and costly cancellation process. Read Alder home security reviews below to see all noted pros and cons of the company.

#1 Protect America ›	9.7 Overall Score	2503 User Reviews
#2 Frontpoint ›	9.3 Overall Score	1637 User Reviews
#3 Guardian Protection ›	9.1 Overall Score	1691 User Reviews
#7 Alder ›	6.5 Overall Score	250 User Reviews

The Good

Alder Home Security Cost
Mobile Remote System Access and Cellular Service
Full Equipment and Lifetime Warranty
Fire and Carbon Monoxide Warning
Amazon Echo Compatibility
Medical Alert Monitoring Services
Industry Leading Response Time
No Credit Required

Alder Home Security Cost

Alder home security systems start at $34.99/month for monthly monitoring with no upfront fees and a 3-year contract. Alder's home security cost will total close to $1,500 over the course of the 36-month contract. Alder has a price lock guarantee, so you can have peace of mind that your plan will not increase in price over time. Alder's home security costs are on the lower end of security pricing.

Mobile Remote System Access and Cellular Service

Alder Security includes the industry-standard 24/7 professional monitoring along with the added function of mobile remote system access through a web-enabled device. Alder Security also provides video surveillance for your doorbell as well as indoor and outdoor cameras for customers to monitor and record home activity from any remote location. Camera angles can be adjusted directly from the customer's mobile device for clearer views. Customers can also remote arm the system and lock doors directly from their mobile device and receive real-time text and email notifications when alarms are triggered.

Alder also offers cellular service with no phone line required.

Fire and Carbon Monoxide Warning

Alder Security's fire and carbon monoxide detectors instantly warn customers of environmental threats and trigger a response from local emergency personnel.

Amazon Echo Compatibility

Alder systems are fully compatible with cutting-edge technology such as Amazon Echo. These devices enable customers to use voice commands to control home security features.

Medical Alert Monitoring Services

Alder Security offers portable medical pendants feature an alert button that can be pressed to access emergency help anytime, which is less common among home security companies. This makes the systems especially appealing if the owner is in their senior years and may occasionally need emergency medical assistance.

Industry Leading Response Time

Alder Security has one of the quickest response times in the industry. Some home security companies can take up to 30 seconds to respond to an emergency signal, but Alder can occasionally respond in less than three. That's ten times as quick!

No Credit Required

Unlike some other home security providers, Alder does not require you to have a certain credit score to gain access to its services. You are free to be an Alder customer with or without credit.

Full Equipment and Lifetime Warranty

Alder home security systems have all the bells and whistles you should need for a full-protected home. Equipment includes:

Control panel
Door sensors
Window sensors
Flood sensors
Doorbell security cameras
Indoor security cameras
Glass break sensor
Smart door locks
Smart smoke detector
Fire alarm

Alder also provides a lifetime warranty for its products. Unfortunately, Alder only offers cellular monitoring for its home security systems.

View Best Home Security Companies

The Bad

Alder Home Security Reviews
Home Automation Limitations
Cellular Monitoring Only

Alder Home Security Reviews

Although not overwhelmingly negative, Alder home security reviews include a large number of low-star ratings, making its overall star-rating subpar. The majority of dissatisfied consumer reviews highlight an extremely difficult cancellation process, cancellation fees, and deceiving contract lengths.

Home Automation Limitations

Home automation services with Alder Security are limited when compared to similar industry offerings. Customers do not have the options for garage door access or small appliance control devices. Existing home automation features include smart locks, security cameras, thermostat control, lighting control, and mobile app alerts. However, this likely costs extra for homeowners, but the amount isn't specified on the company's website. Interested individuals are encouraged to reach out to the company for more information.

Cellular Monitoring Only

Alder home security only offers cellular monitoring, neglecting wireless/broadband and landline monitoring. This may be limiting to homeowners who prefer wireless/broadband or landline monitoring options over cellular.

View Best Home Security Companies

The Bottom Line

Alder provides a broad line of home security solutions with 24/7 professional monitoring and remote system access from a mobile app. The company's wireless cellular systems are compatible with Amazon Echo devices. Alder's home security system has affordable pricing and provides a price lock guarantee. Alder doesn't offer wireless/broadband or landline monitoring options. Instead, the security company only offers cellular monitoring, which is somewhat rare in the home security industry and may limit homeowners' options. Customers should be aware that they must sign a long-term contract (3-year contract) with Alder before receiving their alarm monitoring services, and customer reviews highlight a difficult and costly cancellation process.

We suggest reading Alder home security reviews below and comparing the security provider to other top-rated home security companies in the industry before making your final decision.

View Best Home Security Companies

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Reviews from #1 Home Security Company

Protect America

DCH

October 11th, 2018 | Hampton, VA

Kelly Geels

September 17th, 2018 | Visalia, CA

Fast set up and great customer service, system works well. Love that equipment was free and no contracts! Perfect for our family

View Protect America

Disclaimer

How We Rank

User Reviews

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Star Rating

3.1

250 Reviews

Review Breakdown

42%

40%

Sentiment Criteria

Value for your money

Quality of product or service

Customer Service

Company trustworthiness

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Andrea Perez

May 22nd, 2019 San Bernardino, CA DETAILS

Value for your money

Quality of product or service

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Company trustworthiness

Terrible service, I tried canceling the service and they told me that my contract was renewed and I have never signed anything. They told me that the agreement was done over the phone and the only times I have contacted them was to transfer the service when I purchased my new home and to cancel it. Would not recommend it at all. Also, all they comment here is to contact them over email or phone, for what so that they could deny cancelling it or have you pay a 90% fee. Look for another security system. They deserve a negative stars rating. We should all get together and start a law suit against them.

Reply from Alder

May 22, 2019

Thanks for your review! Please contact us at [email protected] with your Alder account number or phone number so that we can review your account further and reach a resolution.

Susan Still

May 21st, 2019 Hampton, GA DETAILS

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This is the worst company service I have been on the phone off and on for two weeks they are takeing money off my credit card after the account has been closed out and equipment returned.i would not recommend this company to no one very dissatisfied.

Reply from Alder

May 22, 2019

Thanks for your review. Sorry you've had this experience. We'd like to make sure this gets resolved. Please feel free to email us at [email protected] or call our resolutions agents directly at 844-442-5337 Ext 752.

Pam

May 20th, 2019 Reseda, CA DETAILS

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I would not recommend this company to anyone. I just tried to cancel my plan and they are telling that after my 5 YEAR contract that I was locked into another 5 years because I did not contact them at the time of 5 years. I did not receive any type of notification that it was coming up and to offer if I wanted to renew or not. I will find a way out of it one way or another as this is a scam to get peoples money.

Reply from Alder

May 21, 2019

Thanks for your review. We're happy to review your account with you and see what we can do for you. Feel free to email us at [email protected], or call 844-442-5337 Ext 752. Thanks again for your patience.

M. White

May 16th, 2019 Huntsville, AL DETAILS

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No star I see Im not the only one on the 5yrs screwing. I have paid on time for 5 year now I'm being played with trying to cancel I faxed a cancelation letter Monday as they asked call to see if they received it guess what no fax received called back Wednesday still no fax but now I find out my written letter is no good they have to send a form in order to cancel. Called Monday and not until Wednesday they tell me about the form then they play as though no one new better. It should not be this hard to cancel after your contract is up.

Reply from Alder

May 16, 2019

Thanks for your review. Sorry things have gone this way. Feel free to contact us at [email protected] so that we can come to a better understanding of your frustrations and fix things with you.

Vicki

May 16th, 2019 Vivian, LA DETAILS

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I have had Alder only a few months, but it has been the biggest mistake I've made. The sales rep promised a video camera for the front door, but he didn't have any on him. They were supposed to come back and install one. Never happened. None of the equipment works correctly. When I called to get them to come fix it and put in the video camera, I was told it would be an extra charge. I gave them my debit card number when I signed up and the monthly fee is supposed to be automatically drafted. They call me EVERY month because I haven't paid them. There is no way to pay online that I see. They are HORRIBLE to deal with. I should have stayed with ADT. I only changed because Alder said it would be cheaper. Nope. Alder is higher than what I paid for ADT. Took down my Alder sign and put ADT sign back up in my yard! Would not recommend this company to any body I liked.

Reply from Alder

May 16, 2019

Thanks for your honest and open review. We are sorry to hear this. I would like to facilitate coming to a resolution for you. Feel free to reach us at [email protected] with your phone number or Alder account number.

Sharon

May 14th, 2019 Anchorage, AK DETAILS

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Be sure to read your contract carefully before signing. I have had Alder for 2 years. I sold my home and moved to a home that already had a security system. They would not allow me to cancel because it was a 5 year contract. Their adds all said 3 year contracts. I had no idea I signed a 5 year contract. I am 71 years old and cannot afford to continue paying the $49.99 per month fee. They said I would have to continue They were totally unprofessional and would mot recommend them to anyone. Their customer service below par.

Reply from Alder

May 15, 2019

Thanks for your review. I want to help make sure we figure out a resolution for you. Please feel free to contact us at [email protected] with your Alder account number or phone number. Thanks for your time.

BEWARE!!!

May 10th, 2019 DeSoto, TX DETAILS

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SCAM!!! I sent end my written cancellation notice as stated on my original documents. This was done two months prior to cancellation. I still received an unauthorized charge. I emailed, called over 20 times to be told I was on a month to month and would be sent a cancellation form which never came! Lol scam! at the end I contacted the BBB , my credit card company, had to cancel my card completely! And disconnect the system myself , removed the sign!! Yes all that!!! PLEASE BEWARE AND INFORM OTHERS!!!

Reply from Alder

May 10, 2019

Thanks for your review. Sorry this has been your experience! Please feel free to email us at [email protected]er.com with your Alder account number or phone number so that we can work to resolve this for you.

Kimberlee N Taylor

May 8th, 2019 Lexington, KY DETAILS

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No stars should be an option. Everything everyone says is true. The salesman tells you it is a 2 year contract and then when you get the contract, you find out it is five yrs and your 3 DAY cancellation window has passed. I am losing my house in a month and yet when I ask them "do I mail this equipment back or does someone come for it", I am told I can't do that until I either pay the 90% (of which she could not tell me the amount on the phone but would send a letter) or have it transferred to the new owner. I don't know the new owner and definitely would not recommend this company. HEAD THE WARNING!!! Do not get an alarm system with this company.

Reply from Alder

May 08, 2019

Thanks for your review and feedback. We apologize you feel this way, but we would like to help out as best we can and make sure you know your cancellation options. Feel free to email us at [email protected] if you have any other concerns. -Scott

Sarah Wise

May 6th, 2019 Garden City, KS DETAILS

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The salesman was pushy, told us it was a 3 year contract when once you read the contract it was a 5 year with an automatic renewal that CANT be canceled in any way except with paper notification. My husband spent 2 hours on the phone trying to cancel before it renewed and still wasn’t able to accomplish this. We will NOT recommend them to ANYONE! We previously had Vivent and had a much better experience with them. If we get a home security system in the future it might be with them, but we will NOT work w/Alder again.

Reply from Alder

May 07, 2019

Thanks for your review, Sarah. Sorry for things having gone like this! Feel free to reach out to us at [email protected] if you have any other concerns or questions. -Scott

Debra Parker

May 6th, 2019 Palestine, TX DETAILS

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My husband lost his job. And now we are stuck 8n this 5 yr contract at 69.00 monthly. And this company could care less about your misfortune. Not willing to do anything to help us out. Not a good company.

Reply from Alder

May 07, 2019

Thanks for your review, Debra. I apologize for your experience so far, but we are happy to rectify this concern for you. Please let us know if there's anything more we can do (looks like we were able to credit some free months for you) --Scott

Carol

May 2nd, 2019 Spokane, WA DETAILS

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Wish I could break the contract Equipment not working big joke only paying so they won't stick me in the credit bureau Can't wait to be free of this pack of thieves

Reply from Alder

May 03, 2019

Hi Carol. Thanks for your review. Sorry for things having gone this way! Please reach out to us at [email protected] or call 844-442-5337 Ext 731 to reach our tech support team and we can make sure your system works properly again!

Paul

May 2nd, 2019 Bristow, OK DETAILS

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Bought in with the basic contract, added a service contract, also 2 outside video cameras, the back camera failed and took them 6 months to get it replaced the night vision hasn't worked right since. We signed on in 2016 tried to cancel today 04,30,2019 and was told we still have 2 years on a 5 year contract and the early termination fee would be 90% of the remaining 2 years about $1700.00, I don't remember signing a 5 year contract auto renewals are pretty much dirty pool, the cell phone company's aren't allowed to do it why is it ok for Alder? You wait forever on hold when you call repairs take forever no adjustment on our bill for our dead camera we're not very happy.

Reply from Alder

May 03, 2019

Thanks for your review, Paul. I apologize for this experience you have had--I know it's frustrating when the system isn't working properly. Feel free to contact us at [email protected] if you have any further questions or concerns.

Richard caldwell

April 24th, 2019 Danville, KY DETAILS

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I rate them at 0 they are cook's they say u are in a 2yr contract when they come out and when u want to change they say your contract is 60 month or 5yrs contract which is not true we did not say that they need to be fined for false contracts saying it was viable not on paper in writing God don't like ugly

Reply from Alder

Apr 25, 2019

Thanks for your review! We're sorry you've had this experience. Feel free to contact us at [email protected] with your Alder account number or phone number so that we can help resolve your concerns. --Scott

Craig Daniel

April 9th, 2019 Powder Springs, GA DETAILS

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We have used alder for the past 2 years and their customer service just sucks. We had called them on 2 separate occasions and they were supposed to be sending someone to my house to fix the issues but they never showed up or even called. That is very unprofessional.

Reply from Alder

Apr 10, 2019

Thanks for your review. I apologize that there have been service issues for you. Please let us know any other concerns you have at [email protected], and then we can work towards a resolution for you.

Verified Customer

LaFondra

April 8th, 2019 Dallas, TX DETAILS

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They are good in trustworthy good customer service

Reply from Alder

Apr 10, 2019

Thanks for your review! We appreciate your feedback, and we're happy that you feel this way!

Diane

April 8th, 2019 Tallassee, AL DETAILS

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I have had this crappy service for 5 yrs this past Dec. I moved a year and a half ago and called to cancel my service was told I was under 5 yr contract, and had another yr on my contract... the salesman told Me it was a 2yr. Contract, I would never knowingly do a 5 yr contract on anything. So I continued to pay for another yr. I called today and tried to cancel and was told it had automatically renewed for another 5 yrs and they could not cancel. I was not told a yr ago I had to cancel in writting or that it had to be within 15 days prior to the date I was led to believe would be the end of my contract. This is an outrage and highway robbery. And I will be reporting to BBB, also will be filing a complaint with my states attorney General .I will also do everything in my power to let as many people I can reach with social media know to avoid this company. They are crooks and scammers .they trap you in a 5 yr contract because the service and equipment is so crappy , they know customers will be leaving in a matter of weeks.

Reply from Alder

Apr 10, 2019

Thanks for your review. Feel free to contact us at [email protected] if you haven't yet so that we can make things go smoother for you!

Linda

April 4th, 2019 South Bay, FL DETAILS

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This company does not come out to service their equipment. They will schedule you for weeks away and on the day that they're suppose to show up, they won't. The only thing that this company is good for is debuting money from their customers accounts. They pushed their way into homes to make the sales with all kinds of promises and when you need them to make a service call they won't. I will refuse to do business with these people they tell too many lies. Don't waste your money with these people.

Reply from Alder

Apr 10, 2019

Thanks for your review. Sorry for this experience you've had! Please contact us at [email protected] so that we can rectify these issues and come to a resolution! Thanks again. -Scott

Km Kelley

April 4th, 2019 Waco, TX

A salesman came to my home, no appointment, just showed up trying to tell me he was there to check and make sure I was up to day on my service/security. I told him I was with Guardian. He then proceeded to ask questions about who so and so was. It was my late husband who died 6 years ago. Then he said, Oh I guess you changed your name. I told him I never changed my name, women do not have to accept their husbands last name. This man was rude and the questions he ask were really none of his business. I certainly would not do business with a company that thinks a woman can't have her own name; and don't believe you when you tell them your spouse is deceased. They may check these so called people they send to people someone home.

Reply from Alder

Apr 09, 2019

Thank you for leaving a review. I appreciate your candor and honest feedback. Sorry things went this way! Please contact us at [email protected] if you have any other questions or concerns. Thanks again. --Scott

Jesus soto

April 3rd, 2019 Sun City, CA DETAILS

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I honestly feel like this review needs to be written and heard. I originally had a good salesman helping very attentive and reaponded immediately. However after reading my contract which is NOT what the salesman stated over the phone, I immediately knew I had to cancel! (The nightmare begins) Calling to cancel is like trying to talk to the president! You get placed on hold of crazy amounts of time to get a Jerk that thinks its cute to be rude, only to pass you back on hold with nobody in cancellation ever picking up the phone!?!?! So I sent 7 emails cancellations with yup you guessed it NO Response! I called again after work thinking okay I can hold until they close I’ll put my phone on speaker and go about my night.... NOPE cancel department is “closed” I don’t know how to stress enough, DONT make the same mistake I did and entertain this BOGUS company! If u can’t get anyone to answer your cancellation your certainly NOT going to get a response to a alarm to a burglar!!! Run for the HILLS!!!!!!!!

Reply from Alder

Apr 09, 2019

Thanks for your review. I apologize for your experience so far. Please feel free to contact us at 844-442-5337 Ext 752, or email [email protected] I'd like to see that we provide solutions for you. --Scott

major rip off

March 26th, 2019 California City, CA DETAILS

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I had Alder security starting in 2013 and I knew the contract was for 5 years. Just recently (March 2019) I called to cancel service and they told me that I couldn't because my contract autorenewed in 2018 for 60 months. They tell me they can't do anything about it. I did check the contract and it does have a 60 month renewal in the fine print ,but what contracts autorenew for 5 years! Now I'm stuck paying $54.99 a month for another 5 years.That seems really sneaky to me.

Reply from Alder

Mar 26, 2019

Thanks for your review. Sorry for the frustration! Please feel free to reach out to us at [email protected] so we can check over your account and answer any questions you have. --Scott

cathy rosario

March 22nd, 2019 Killeen, TX DETAILS

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I give it a cero (0) they tricked my husband and would not even take our calls. there staff must not have any morals , let alone customer service, They are misleading, have no backbone to support anything they advertice and there equipment does not work!!!! The Worst Company Ever and I have had some shi…. ones

Reply from Alder

Mar 22, 2019

Thanks for your review. Sorry for how things have gone--looks like our agents were trying to verify your verbal password. Please feel free to reach out at [email protected] so we can come to a resolution. Thanks again. --Scott

Annie Rogers

March 20th, 2019 Opa-locka, FL DETAILS

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We have had Alder security for over 5 years, already completed a 5 year contract. Probably longer because we were with AP also. My experience was calling Alder wanted to upgrade my system the person I spoke to seem to me that he didn’t wanted to be bother. So I was approached by another company and sign up with them and when I called to cancel that’s when I was told that I would have to pay over $1,400 to payoff my contract. So now I stuck paying $47 monthly to Alder, because there was no way I was just going to write a check of money I don’t have, paying for NO SERVICE I guess I will be paying this until I payoff the $1,400. ( HIGHWAY ROBBERY) Who would remember that in your contract it says automatically renews, that’s CRAZY!!! I know it’s all about not losing a customer, ALWAYS ABOUT THE MONEY. Company should send letters letting you know this in advance. IT IS NOT FAIR!!!!!

Reply from Alder

Mar 20, 2019

Thanks for your review. Please reach out to us at [email protected] with your phone number or Alder account number so that we can come to a fair resolution in regards to what's happened. Appreciate your time! --Scott

Millie Patterson

March 18th, 2019 Opa-locka, FL

It is the first time, that I write a review. I am very dissatisfied with this alarm company, my reasons. I want to say that I am disabled so I receive a monthly payment. The salesman lied to me, at the end of the contract, he told me it was 1 year and it turned out to be 5 years. I tried to send the payoff of the contract because I can not get out of it, if I do not pay full, (I've been waiting 2 months) I made multiple calls to the Alder Alarm company, without any results. They are bad at fulfilling what was promised.

Reply from Alder

Mar 19, 2019

Thanks for your review, Millie. We appreciate hearing your feedback, and we also apologize you've had this experience so far. Please reach out to us at [email protected] with your account number or phone number so we can look into this further and come to a resolution for you. -Scott

Maricel Zuniga

March 14th, 2019 Las Vegas, NV DETAILS

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So far we’re satisfied with Alder and Jeffery R is so kind n very informative.

Reply from Alder

Mar 14, 2019

Thanks for your review! We appreciate hearing from you, and we're glad you like the system! Please reach out to us if you need anything. --Scott

Jeannie salle

March 11th, 2019 Airway Heights, WA DETAILS

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This is the biggest scam we have ever seen. They come in your home and make promises they dont keep. They stole from us and then sent another rep to say sorry, that guy was fired. They never brought all the equipment but charged our account every month. The equipment we did get almost never worked. Couldn't get anything resolved. They call everyday 3 to 4 times and harass us for more money. They have threatened us, most of them barely speak English.

Reply from Alder

Mar 12, 2019

Thanks for your review, Jeannie. Please let us know any other concerns you have by contacting us at [email protected] with your Alder account number or phone number. Then, we can come to a resolution. Thanks again for your time! --Scott

Lawrence S.

March 8th, 2019 Soldotna, AK DETAILS

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I was originally an AP customer; however Alder bought them out and so this review reflects the experience I have had with Alder. One. Customer service is sales driven only and not there to HELP a customer. My fire alarm/freeze alarm went bad, a week before I was heading out of town for the holidays. I tried calling and no calls were returned, I also tried contacting on their website. I never heard back nor wa there any follow up. So lifetime warranty of equipment and 24/7 service help was a LIE. once my contract was up my phone has been non stop calls about new deals and rates allIhave to do is sign into another contract! I even explained my past experience and this was met with no apologies or even a token credit! Another thing that surprised me is that when Alder took over I was not not notified; only caught the change on my bill! upon calling it was explained and I asked for new placars and stickers for my house, rep said they would send out right away! I am currently trying to cancel my service and I still have not been able to successfully do that simple task! I have called and left emails; now I start to leave stunning reviews online! Needless to say I still have AP placards and stickers on my house. morale of story do NOT do business with this company

Reply from Alder

Mar 12, 2019

Thanks for your review, Lawrence. We appreciate your candor and thoroughness. Sorry you have been through this experience so far! We'd be happy to make things smoother going forward. Please reach out to us at [email protected] with your Alder account number or phone number so we can come to a resolution for you. Thanks again. -Scott

March 6th, 2019 Monticello, AR DETAILS

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Alder stinks!! I’m stuck in a 5 year contract, which the salesman told me was only a year, and I’m paying a ridiculous price for a system that does not function correctly! I hate the company and the alarm!!!! I do not recommend to anyway. If you are thinking of using this company, DON’T DO IT!!!! The salesman sales you a load of bull! They tell you one thing and do an entirely different thing. Unfortunately, you’re tied up in something that you don’t want to be in because you signed. Don’t fall for the three day cancellation , it is literally signing your money away!

Reply from Alder

Mar 06, 2019

Thanks for your honest review! Sorry to hear this--please feel free to contact us at [email protected] with your Alder account number or phone number so that we can come to a resolution. Or, you can call 844-442-5337 Ext 730. Thanks again! --Scott

Gary Bandemer

March 5th, 2019 Buhl, ID DETAILS

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The response is the same for anyone writing a bad review, they apologize and say they are sorry and to get a hold of them and they don't respond. I have tried twice and have not heard a word. If you are looking for a security company that you can depend on this is not the company.

Reply from Alder

Feb 14, 2019

Thanks for your review, Gary. Sorry you've had this experience so far. We are still happy to make sure your previous company is paid off. Please contact us at [email protected] with your Alder account number or phone number. Thanks again!

Verified Customer

Sharon Dees

February 28th, 2019 Laurens, SC DETAILS

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Sometimes it's confusing when I set my alarm or when they're testing the equipment I don't know how to shut it down. They're just friendly and efficient. It's a little pricey for me.

Reply from Alder

Jul 09, 2018

Hi Sharon. Glad to hear your thoughts. Thanks for your review!

Ashley cobb

February 19th, 2019 Tuscumbia, AL DETAILS

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We have had Alder security for over 5 years, already completed a 5 year contract. We were NEVER notified that it would automatically be extended another 5 years. We just sold our home and haven’t bought another one yet so we called to cancel the service for now and were Told no that they can’t turn it off because of the contract we knew nothing about. So basically we are paying for a security system we don’t even have because we don’t even live in that home anymore. This company is absolutely HORRIBLE. When my husband became upset on the phone with the manager the manager HUNG UP ON MY HUSBAND right after saying he will not turn the system off. I have never seen such horrible customer service. We are contacting an attorney first thing tomorrow to do whatever we can to get out of this. I will let every person I know how horrible this company is. All we wanted it to turn off the system and be done and it’s turned into us paying for something we don’t even have for FIVE years. Just horrible.

Reply from Alder

Feb 19, 2019

Thanks for your review, Ashley. Sorry you feel this way! I apologize for your recent experience. Please contact us at [email protected], and we will respond as soon as possible to figure out a resolution with you. Thanks for your time. -Scott

Nelson

February 6th, 2019 Greenville, MS DETAILS

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Horrible, they tricked my father into signing a contract in which he is blind with a third grade education they said was a verbal agreement. Then they proceeds to state we could not discontinue we had to pay 90℅ of the contract or get it transfered. Ive asked for a copy of the contract they catch not produce any yet. The system does not work they refuse to stop the payment and they refuse to fix it. I am currently getting paper work with my lawyer to get this matter solved and I will not stop until I get an answer. DO NOT GET ALDER I REPEAT! THEY TRULY DON'T CARE.

Reply from Alder

Feb 08, 2019

Thanks for your review and honesty. We are glad to hear from you, and we apologize you have had this experience so far. Please know we are happy to fix the system and resolve your concerns. Feel free to contact us at [email protected] with your father's Alder account number or phone number. Thanks again. --Scott

Helen Locklear

February 4th, 2019 Pembroke, NC DETAILS

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I purchase the basis Alder system and used it through the year. I decided that after the year I no longer needed the security system at which time I called the Alder company and asked that service be discontiued. I was told that the term for the security system was a five year agreement. I don’t recall the sales person mentioning a five year agreement. After speaking to a Alder representative I reviewed the paperwork which was provided after the security system was installed and did not find any mention of a five year commitment. Recently I reviewed the Alder Security webpage and found that agreement of the security system was a three year agreement, not a five year agreement as one of their representative told me by phone. I no longer trust this company and will never do business with them again.

Reply from Alder

Feb 05, 2019

Thank you for your review. Sorry you've had this experience! I'd like to look into this and find a resolution for you. Could you reach back to us via private response here or at [email protected] with your Alder account number or phone number? Thanks again. --Scott

Ernest Garcia

January 31st, 2019 Victoria, TX DETAILS

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I would give a minus star if possible. I’m a long time customer stuck in a 5 year contract. I absolutely hate them. Go elsewhere, they don’t care.

Reply from Alder

Feb 01, 2019

Thanks for your review, Ernest. Sorry you feel this way. Please feel free to reach out to us at [email protected] so that we can come to a resolution about what's happened and make things go more smoothly for you. Thanks again. --Scott

Patricia Green

January 24th, 2019 Baytown, TX DETAILS

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I called the company due to my husband cancer had to cancel.They said ok so i shipped my equipment back which i did.Well i kept getting 64.59 deducted from my bank account after speaking with the bank they have been still taking out the payment plus they have possession of the equipment.The agent stated they where going to give me the 64.59 back but not the over draft fee.But i did nothing wrong is this how you do ppl.

Reply from Alder

Jan 24, 2019

Thanks for your review, Patricia. Please allow us to make sure we resolve this issue for you. We invite you to email us at [email protected] with your phone number or Alder account number, and we will respond as quick as we can.

January 22nd, 2019 West Jordan, UT DETAILS

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My daughter had a salesman show up at her door give her the sales speech, at that time he told her there was no contact. My daughter then told 4 family members of the (including myself) of this awesome deal. We all signed up, biggest mistake ever. The salesman told all of us that the best part of Alder was there was no contact you could cancel at anytime. Also we we were not told that you have to register your alarm with the city in which you live. We had 2 false alarms, which was due to the tech not putting in the sensors correctly. We all have had horrible experiences with Alder. We want to get out of the so called not a contract. I WOULD NOT RECOMMEND ALDER TO MY WORST ENEMY. Poor customer service as well.

Reply from Alder

Jan 22, 2019

Thanks for your review. Sorry you and your family have had an unfavorable, frustrating experience with Alder so far. This is never our end goal when we first set our security systems up. Please feel free to contact us at [email protected] with your phone numbers or Alder account numbers, and we'll do our best to respond in a timely manner. --Scott

Adelena Chavarria

January 10th, 2019 Lubbock, TX DETAILS

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I was offered a 3 day no obligation trial from a door to door representative for Alder. I was told upon canceling in these 3 days I would get a refund of my initial equipment setup. I was told by the equipment technician that I could call and get someone out to pick up my equipment. Not only did Alder charge my bank account for a payment after calling within the 3 allotted business days for the trial, now I'm told they don't send out technicians to pick up equipment. So now I'm told my account won't be refunded until they recieve my equipment. So in short I'll be waiting close to 2 months to get my refund and cancel account I was told I could cancel in 3 business days! !!!! It is a scam and a way for a business to steal your money by using loop holes against you. It is false advertising. They set up without home owners permission with his information.

Reply from Alder

Jan 10, 2019

Thanks for your review. I'm sorry you feel this way--There is a process to canceling the account, and we're making sure we're doing everything required to close the account. We will refund all charges. If you have any further concerns, please reach out to us at 844-442-5337 Ext 752 or email [email protected] Thanks again. --Scott

Connie Peterson

January 7th, 2019 Salt Lake City, UT DETAILS

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This company tricked my 84 year old mom into resigning a 5 year contract 5 months before her first contract with them expired. They tried scamming her over the phone the first time but I was able to cancel that one..then 4 months later someone came to her home telling her they are doing system checks on her equipment. Once he was in the house he told her to sit on the couch and talk to someone on his cell phone. They totally scammed her into a new 5 year contract 5 month before hers expired and her fee went up. When I called they were rude and aggressive and refused to help. They stated she was locked into a 5 year contract and if we cancelled we would still owe them the entire amount of the contract $3600 We have had nothing but trouble from the system that malfunctions alot. Avoid this company

Reply from Alder

Jan 07, 2019

Thanks for your review. We apologize for this experience you and your mother have had. We always strive to present agreement information clearly and honestly. Go ahead and contact us at [email protected] so that we can come to a resolution and go a bit more into detail. --Scott

Shana

January 2nd, 2019 Johnson, KS DETAILS

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This is a terrible company! I had an appointment set up for a technician to fix a fire alarm and he never called and never showed up. They told me they would ship it to me and I could install it, it was never shipped. I’m going on 2 months trying to get someone here to fix it. They won’t let me out of my contract without a price either!!

Reply from Alder

Jan 03, 2019

Thanks for your review. Sorry you've had this experience! I see that we were able to schedule a technician for you. If you still need anything, feel free to email us at [email protected] Thanks again. --Scott

Alamisha

January 2nd, 2019 Little Rock, AR DETAILS

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Never used the service. I sent off the paper work to request a refund in a timely manner and was charged 43 bucks. I spoke with a rep and still havent gotten my return shipping label. It has been 2 months. No refund has been issued and no return shipping label has been collected. This company is full of lies.

Reply from Alder

Jan 03, 2019

Thanks for your review. Sorry for this delay! I will check with my inventory department and make sure that return label gets to you, and we will refund all payments made once we receive the equipment. Please email us at [email protected] if you have any other questions or concerns. --Scott

La Donn

December 30th, 2018 Bruceville-Eddy, TX DETAILS

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I am super surprised to read all the negative reviews. We switched to Alder a year ago and have had no problems at all. They few times we have needed service they have been very responsive. We received the credits promised for buying out the contract from our previous security company. Hopefully our good fortune with the company will continue.

Reply from Alder

Jan 03, 2019

Thanks for your review! We appreciate hearing your feedback, and we strive to keep providing great service for you. If you ever need anything, simply call us or email us at [email protected] --Scott

Linda. Kuemerle

December 21st, 2018 Canton, OH DETAILS

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Company trustworthiness

I already posted a review on Alder on 12/10 ,which was immediately responded to by Alder. I sent back the info to where they requested . Scott said they wanted to address the problem,it is noe 12/ 19 and I have not heard from the company. My complaint was on the poor customer service that they provide. They do not do what they promise, it’s a maze of transfers on phone, followed by untruths. The only people who return your call is the sales people. After they get your order they just don’t care.

Reply from Alder

Dec 10, 2018

Thanks for your review, Linda. I appreciate the time you took to write this review, and I want to ensure we come to a resolution. Please contact us at [email protected] with your Alder account numbers and/or phone number. I'd like to work with the department that was last helping you so we can resolve your concerns. Thanks again. --Scott

Cindy Pritchard

December 17th, 2018 Anchorage, AK DETAILS

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I too am not happy with alder... 2 yrs ago roughly a guy shows up at my house n says they are the sister company to vivant which was my security at the time .... he pretty much pushed his way in we talked I was told to write vivant and cancel my contract with them and if I was charged the following month to let him know and he would cut a check right away ya well that never happened and after many phone calls was told the same thing as all the other people here... someone will review n get back to you ... check is on the way... blah blah blah THEN this happens I accidently burnt something cooking and after saying I don't need the fire dept they show up anyway... fine great thanks for checking on me I call to see why a sensor isn't working and they proceed to tell me my EX IS THE PRIMARY on the account and that they need to have his permission?? I say how is that possible we don't and never have lived together it's ALWAYS been MY account I'm the one who pays the bill then i get told they have to talk to him to get him off account?? Are u people SERIOUS? Im not sure how he even got on the account in the first place and after MANY MANY phone calls talking to supervisors being told paperwork to get him off the account is on the way which mind you has to this day never arrived as well hes still on the account! then I moved to a new place asked to be put on like a hold or stand by wat have u until I found a new place that was in May it's now the middle of Dec and they have charged me every single month since May for a system that's not even up in my new place! I've called n asked to have it put back several times and no one has showed up yet... also I had to take my system down myself when I moved not a super big deal but that's the last thing I wanted to be doing. They say they put notes in my file but every time I've called I've had to go through the entire story again n AGAIN n nobody seems to know anything about anything to include supervisors.... I'm ready to just jump fence n contact the CEO of Alder and see if he/she knows anything about their "great" company! You guys REALLY need to get your you know what together because at this point Alder really sucks and I regret leaving vivant!

Reply from Alder

Dec 17, 2018

Thank you for your review, Cindy. I apologize you've had this experience--it's not a good one, and I hope we can improve it! Please reach out to us at [email protected] so we can come to a resolution to your concerns and make things right going forward. We appreciate your working with us. Thanks again. --Scott

Cahty Hayes

December 13th, 2018 Indianapolis, IN

I had my system with Alder in July of 2018...Still today Dec 11 2018 I have not received the buyout payment to give to my other security company. First the representative never called my other security company to to get the buy out price...I had to do it...now that they have the information they still have not sent me the check,..I have called Alder six times and each time I call them all I get is "they'll talk to the person that handles the buyout and get back with me...No one never returns my calls..not even the person who issues the checks... The representative keep saying "it's in review"...what needs to be reviewed? And why is it taking 6 months to review....Alder does not take care of their customers or business...I will not recommend their company to my worse enemy..

Reply from Alder

Dec 13, 2018

Thanks for your review. Sorry that you've had this experience and for this delay! I checked your account and saw that we approved your buyout check today to be mailed out to you. Please email us at [email protected] if you experience any more unnecessary delay. --Scott, Account Resolutions

Donald LaFlamme

December 7th, 2018 Gulfport, MS DETAILS

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We signed a 5-year contract with ADP in August 2014; Alder got the contract about a year later. There's an 82-year-old veteran in the house who sometimes sets off the alarm; when that happened, ADP always checked in to make sure all was well--Alder has never checked in. The contract we signed was apparently only to make sure they get their money, not to make sure we stay protected. Don't waste your money or your hope on this company or its people, better to pay a neighbor to keep an eye out when you're gone.

Reply from Alder

Dec 10, 2018

Thanks for your review. Sorry to hear this, and to hear how you feel about your experience. We'd like to work with you towards a resolution. Please contact us at [email protected] so we can discuss your concerns in a bit more detail. Thanks again. --Scott

Lillian

December 7th, 2018 Columbus, GA DETAILS

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Sunday morning my alarm starts beeping every two minutes low battery..made a call only to find out they are closed. This time last year same thing and no one has came out.

Reply from Alder

Dec 07, 2018

Hi Lillian. Thanks for your review. Sorry to hear this! We'd like to improve your experience going forward. Please feel free to contact us at [email protected] with your Alder account number or phone number. I can facilitate getting our tech support team to help out as best I can. Thanks again! --Scott

Terese

November 28th, 2018 Columbia, SC DETAILS

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My house was broken into this weekend. I missed the called from the rep but immediately called back because I was out of town. I took a long time to get a rep on the phone about 5 minutes or so. After reaching someone she told me they had to call everyone on my contact list and send an email before dispatching the police. Not sure why police was not notified after I didn’t answer. I thank God I wasn’t home but if I was it could have been bad with the time delay of Alder. The robbers got away with a 60 inch tv and a laptop. And they completely destroyed the alarm panel. I called to get a replacement was told it will be a two day shipping, called back to verify after two days now they say it’s a four day shipping after it gets approved of which it hasn’t been approved. I asked to speak to the person who approves and was told that an email will be sent to them. So I didn’t get to speak with higher authority. I feel very uncomfortable being in my home with no security at all. Looking to go elsewhere if not resolved.

Reply from Alder

Nov 28, 2018

Thanks for your review. Sorry to hear you've had this experience! We'd like to make sure we resolve things for you. Please contact us at [email protected] so we can go into a bit more detail and fix this. Thanks again for your time. --Scott

Michelle Guy

November 26th, 2018 New Caney, TX DETAILS

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We have had our Alder security system for 2 years now and have been completely satisfied, no issues, no problems. Anytime we have questions we call and have been assisted right away. We have never had a issue with billing and our salesman was fantastic!! Thank you Alder for this great system and service!! Terry and Michelle G. Texas

Reply from Alder

Nov 26, 2018

Thanks for your review, Michelle. Glad to hear your feedback! We hope you continue to enjoy using your Alder system. --Scott

Angel

November 21st, 2018 Sun Valley, CA DETAILS

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Customer service reps are absolutely rude when they don’t get what they want. I have been deceived to renew my term with residential follow up on a system that had been not working for months. They offered to keep the same rate and have the service added. I instead get a package for me to fix the box. Something that has yet to be done since a repairs are needed and I pay for a service. I get a call today to offer a renewal on my warranty that will expire in 2021 for free service repair if I agreed to extend it longer (another contract) I asked the rep that if it’s in warranty someone should come fix it, said yes only if I accepted the additional time? I said there was no way if they told me tHat recently I tried to cancel and was transferred Ana out on wait, why would I want to extend their service if alarm is till not working. That it was ridiculous, he said I was ridiculous because the intructions were on the package and I could do it myself. I told him I had just proved my point that it’s deceiving and no reason to extend. That he was rude and I should escalate matter. He laughed and said well then you can fix it yourself. I was not surprised I’m sooo unhappy with the alarm and service and now they won’t cancel and I’m Stuck with them for 2 more years. I hate their service!!!

Reply from Alder

Nov 26, 2018

Thanks for your review. Sorry this has been your experience so far! We'd love to discuss this with you in more detail. Please contact us at [email protected] with your Alder account number or phone number. Our account resolutions team would like to make sure we smooth things over as best as possible. Thanks again. --Scott

Lisa Moore

November 19th, 2018 Tyler, TX

This guy comes on Saturday saying that he was doing a update for Guardian security. Stated that he was the local tech for this area. Never once mentioned that he was "switching" the service over to ALDER until I caught him in a LIE asking for a payment method. SCAM TO THE HIGHEST DEGREE!!!

Reply from Alder

Nov 26, 2018

Thanks for your review, Lisa. Sorry to hear this has happened! We always train our sales reps to be upfront and honest, and we apologize for your experience. Please reach out to us at [email protected] with your Alder account number or phone number so we can come to a resolution for you. Thanks again. --Scott

Jane

November 19th, 2018 Birmingham, AL DETAILS

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If less than 1 star was available, I would have chosen it! This is the biggest RIP OFF company. They do not return calls, respond to request for repairs! And don't even think about trying to get out of your contract! TOTALLY took advantage of my elderly mother. The rep totally misrepresented the contract and services.

Reply from Alder

Nov 26, 2018

Thanks for your review. We appreciate your honest feedback, and we'd like to help out by resolving your concerns and taking a closer look at what's happened. Please contact us at [email protected] with your phone number or Alder account number. Thanks again. --Scott