We moved houses so I tried to cancel my policy. I was told they have to MAIL you a copy of the contract so you can figure out how to cancel, they can't tell you anything about your policy over the phone. When I received the policy, it read that you have to mail them a letter saying you want to cancel or they automatically sign you up for 5 MORE YEARS of service. Their customer service rep had previously specifically told me on the phone that they would not automatically sign me up again because "that would be unethical." I agree. Luckily, I had a month left so I got the letter out in time. Our motion sensors also never worked correctly and they did not come fix them when I complained. DO NOT RECOMMEND.

Reply from Alder

[email protected]Oct 10, 2018

Thanks for your review, Sam. Sorry this has been your experience so far. Please feel free to contact us at [email protected] if you have any concerns we can resolve for you, or if you'd like to engage in a more detailed dialogue. Thanks again. --Scott

Just got off the phone with Alder expecting to cancel my service as my contract was up only to be told my contract renewed for another 5 year term automatically without any notice. Sure enough, the contract does state this and sure you can cancel - in writing ONLY within 15 days of the contract end date (without paying any fees) which you're never reminded of. 1,827 days of contract and you have a window of 15 days at the end of the contract to cancel. No if's, and's or but's. Do they explicitly tell you the cancellation terms when you sign up? Of course not. Do they tell you the cancellation terms when you call in? Nope. Do they give you the courtesy of reminding you when your contract is up or when those last 15 days are? Not unless you're in one of the few states which legally require it. Are they willing to work with you on it if you're unhappy? Why would they? You're on the hook for another 5 years and if you cancel at that point you're going to pay for 5 years of service up front which you'll never receive. So much for customer service.

Reply from Alder

[email protected]Oct 08, 2018

Thanks for your review. Sorry you've had this experience. Please reach out to our account resolutions managers, as they can take care of this concern with you and come to a fair and speedy resolution. They can be reached at 844-442-5337 Ext 752. --Scott

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BEWARE!! Absolute nightmare. They cancelled my contract after 3 months of having their crappy “alarm system”. They never paid off my old alarm buy out, continued to charge me for services that I wasn’t receiving and still had the nerve to want me to send them back the crappy cameras that didn’t work. They didn’t call back when they said they would, they wanted me to wait 3-4 weeks before fixing a problem that their installation man caused, which means my home wouldn’t have been armed for 3-4 weeks with a security system. Now they have kept the money I paid for services that weren’t rendered. Horrible company. My loss is your gain. Don’t fall for their scam!

Reply from Alder

[email protected]Oct 03, 2018

Thanks for your review. I apologize for your experience. I do see that we've cancelled the account. Please feel free to contact us via [email protected] if you have any other questions or concerns. --Scott, Account Resolutions

This is the worst by far and their customer service is next to nothing. I am cancelling my service with them and they keep asking for a final bill or a contract with the previous company which I do not have a contract. They were doing a month to month payment with me. Then another rep asks for my bank account in which I was doing auto withdrawal. Then they say that would not work. I don’t think they really know what to do other than to mislead customers and not have good people skills. I would not recommend them to anyone unless that person wants to be misled or swindled out of their hard earned money. The Better Business Bureau need to take a serious look into this misleading company with unethical practices. They are manipulators who try to use scare tactics. Those do not work on everyone. The company is full of unskilled people that delivers very poor customer service.

Reply from Alder

[email protected]Sep 27, 2018

Thanks for your review. I apologize for your experience so far! I'd like to help make sure we resolve your concerns. Feel free to contact us at [email protected] with you phone number or Alder account number. I want to make sure you can feel more comfortable with things. Thanks again. --Scott

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This company I wanted to cancel my service and I wanted to know the pay out which they said they would send me ,this been almost a month ago never received it , when I talk to them early on a sale representive talk real nasty to me and told me that I wasn't able to cancel the contract

Reply from Alder

[email protected]Sep 25, 2018

Annie, thanks for your review. Sorry you feel this way, and for what's happened. I'd like to make sure we come to a resolution. Looks like you were in touch with our account resolutions managers. You can feel free to email us at [email protected], too. Thanks again. --Scott

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They have me waiting a month for a call back to schedule a tech to fix the alarm. This has already sent the Sheriff to my house for NO reason. They questioned me about my own home. And they STILL wont send a tech. Why bother with a "BOY WHO CRIED WOLF" company?

Reply from Alder

[email protected]Sep 24, 2018

Gregory, thanks for your review. I apologize you've had this experience so far. I'd like to look for a fair resolution for you. Please feel free to contact us at [email protected] so we can engage in a more detailed dialogue. Thanks again. --Scott

This company is a joke! I called the costumer service to disconnect my service and they told me I had to pay $3,000 for cancellation,and on top of that I had a contract with them for 60 months which I originally told would be 24 months! Bad reviews all around! #alderisascam

Reply from Alder

[email protected]Sep 24, 2018

Hi Amy. Thanks for your review. I appreciate your feedback. Sorry things have been this way so far! I'd like to look for a resolution for you. Please feel free to contact us at [email protected] with your phone number or Alder account number. Thanks again! --Scott

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I am really upset that this company( Alder )didn't tell me that this freaking contract was binding for 5 years or else you will have to pay over 3 grand to get out of the contract!!! I really want to get out of this companies grasps because I had a decrease in income and I cannot afford it anymore. I don't want a lesser plan but I want out of this completely!

Reply from Alder

[email protected]Sep 17, 2018

Karen, thanks for your review. Sorry this has been your experience so far! We're happy to defer payments for you or look into other solutions. Please reach out to us at [email protected] so that we can have a more detailed dialogue. Thanks again. --Scott

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My door was kicked in back in July. Alder did not tell officers to ask for a verbal password! I have been trying to cancel since. My alarm system hasn't worked since due to the key pad being smashed and door sensor being knock completely off. I am still being charged 60 each month for services that I am not using and Alder is continuing to tell me to hold to look in further to my account with no resolution. My next step is a lawyer! This is ridiculous, and I advise NO ONE TO USE THERE services!

Reply from Alder

[email protected]Sep 18, 2018

Crystal, thank you for your review. I apologize for what has happened. Please reach out to us at [email protected] so that we can make sure your concerns are fully resolved. Thanks again. --Scott

I had Alder for years, whenever we went on vacation and armed the house there was always a malfunction. Finally got tired of being stressed while away from home so called and canceled the service. They were very rude on the phone and stated I had a contract with them. I told them I had the unsigned contract right in front of me and even sent them a copy of the unsigned contract with the bogus bill they sent me. Then they stated I committed over the phone which makes no sense if I wouldn’t even sign a hard copy. I stopped the auto payments and continue to get bills in the mail and threatened to be turned over to collections. I kept getting calls from them so blocked their number or just don’t answer if I don’t know who the call is from. This is a bully company and I would not recommend.

Reply from Alder

[email protected]Sep 18, 2018

Thanks for your review, Rhonda. Sorry that you've had this experience so far. I'd like to look into your account and work towards a resolution with you. Please feel free to reach us via [email protected] so that we can have a more detailed dialogue. Thanks again. --Scott

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This company is not reliable. I have been trying to cancel my service with no resolution. I have contacted the CEO, so far no resolution. I can no longer afford this system due to limited income. Please can someone look into this and contact me

Reply from Alder

[email protected]Sep 14, 2018

Debra, thanks for leaving a review! I appreciate your feedback, and I apologize that things have gone this way so far. I reviewed your account and want to look into possible further options than you've already been given. Please contact us at [email protected] so that we can work to resolve your concerns. Thanks again! --Scott

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I ve been trying to cancel my account. After 4 transfers, 50 minutes, I am told by an account representative: We can only send a cancellation by USPS. No overnight, no email.no credit card payment. I never engage the system. Batteries die and beep. The equipment becomes unusual and beep. It is hot wired into my house and I can only shut it off for a week.

Reply from Alder

[email protected]Sep 14, 2018

Hi Charlotte. Thank you for your review. Sorry this has been your experience so far! I'd like to make sure we resolve your concerns. Looks like we mailed out a cancellation form for you just earlier today. You can watch for that in the mail, but also, feel free to email us at [email protected] so we can make sure things get taken care of. Thanks again. --Scott

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WARNING‼️I have had the worst experience EVER dealing with this company. Dating back to June when the system was installed, first they left my house with wires hanging everywhere because the lady clearly had no clue of what she was doing and had to come back the next day because it had taken her like well over 2 hours already and she still couldn’t figure out what was wrong. So, the next day she finally got it figured out and then later that night we couldn’t even set the alarm because every time we armed it for stay the alarm went off. She came back and supposedly fixed it but didn’t so they had to send someone else out the next WEEK! During this time while we waited. we went on vacation and came back to my son bike being stolen and went to look back on our cameras and GUESS WHAT THEY HAD STOPPED WORKING FOR THE WHOLE WEEK WE WERE GONE ON VACATION!😡 So we couldn’t even reference the camera to see who had stolen my son bike. Then when the man came he took my motion detector that I had told them I wanted and said I could keep it over the phone but the installer said he was told to replaced it with a glass break censor which I already had! Then on top of all this they never canceled my previous alarm system like they said they had so we were charged for two systems in a months time. THEN to top that off I was lied to about what all features they system had that I told them I really liked about my old system like being able to control my Heat and Air. After all this I was just FED UP! So I called the representative that sold it to us to cancel it and he told me he was taking care of it but DIDNT because I found out just last week they had billed me for it on August 20, 2018 and THEN I was charged more for it than I what I was told I would be! So when I called to cancel they were no help! They were rude! Tried to manipulate me into keeping the system and refused to discuss with me my options, claimed they could only mail it to me. So I just got it in the mail today and it stated I MUST PAY 90% ($3,000) of agreement before canceling...otherwise the payments will continue!!😡 So i called and I just got off the phone and again they tried to manipulate me! NO WAY! And I will not be paying for crap that was sold to me under FALSE CLAIMS!

Reply from Alder

[email protected]Sep 10, 2018

Kristen, thanks for your review. I appreciate your feedback, and I apologize for what has happened so far. I'd like to look over your account and figure out the best resolution with you. Please contact us at [email protected] so we can engage in a more detailed dialogue. Thanks again. --Scott

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We tried,to cancel but they said its,gonna cost it. But they are charging us $30 and,then another $30 every month this is crazy!!!!!!!!!!!

Reply from Alder

[email protected]Sep 06, 2018

Hi Jennifer. Thanks for your review. Sorry that you feel this way so far! Let's resolve your concerns--we invite you to reach out to us at [email protected] with your account info so that we can help you feel more comfortable about your account and system. Thanks again. --Scott

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I have moved from my home where I used Alder. I no longer need the services as my new home has a different system installed. I called today to cancel my service and they indicate that I have no option to do so. That either the new buyers can take over the account or that I can transfer my account. They indicated that I would have to pay a 90% penalty should I simply cancel but could not tell me what that amount would be. They indicated they could only send that information to me via regular mail, which will take days. They said there was no option to send the info via email or even provide the info to me over the phone. This is a BAD, MANIPULATIVE business practice, leaving customers in the dark about their billing/customer service practices. I will be contacting the BBB about this company. I will also be leaving bad review on social media sites, warning my friends and family of this tyrannical company. I have requested a supervisor call me but have yet to hear from them. What happened to the customer is always right? What happened to business transparency? This is totally unacceptable.

Reply from Alder

[email protected]Sep 06, 2018

Hi Lisa. Thanks for your review. We apologize that you've had this experience so far! Please reach out to us at [email protected] with your account info so that we can come to a resolution for you and make things go more smoothly. Thanks again. --Scott

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The system installed is not what I was told I would be receiving and the 2 year contract was actually a 5 year. The smoke alarm goes off at random times even if I set it outside in the fresh air ( I live in the country so it really is fresh air). Unfortunately I didn't catch it being a 5 year contract because the sales rep who came to my house told me it was only a 2 year and I trusted him like an idiot. Now if I want to cancel they want 90% of the remaining charges for the service that I don't even use so I am just stuck with it for now. Over all I wouldn't suggest this service to anyone.

Reply from Alder

[email protected]Sep 04, 2018

Hi Marcus. Thanks for your review. Sorry you feel this way so far! I'd like to help resolve your concerns concerning the agreement length and the smoke detector. Please reach out to us at [email protected] with your phone number or Alder account number. Thanks again. --Scott

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OMG!!! I just had a crook ring my doorbell!! :O People PLEASE be wary of service technicians coming by your home unexpectedly! I have had ADT home security for 10 yrs. I have and ADT sign posted outside and stickers on my home window. Just now (approximately 10 minutes ago) my doorbell rang. Upon answering, there was a young man at the door dressed in shorts a dark blue collared t-shirt and dark blue baseball cap wearing a lanyard around his neck. The young man proceeded to tell me he was from ADT and was sent to "update" my home security system with a new "chip". He stated he needed to enter my home to see my security keypad. I informed him I do not allow strangers inside my home without prior coordination, announcement from their company that they are coming. I stepped outside to speak to him. He goes on to show me a pamphlet w/a picture of my ADT home security system keypad in it. I verified the picture was indeed my keypad. He then begins to tell me that if there was military in the home, they could get a discount but that he needed to enter my home to update the pad with a new chip. I verify that I'm retired military. He then asks my name and information and attempts to fill out paperwork w/said information. At this point I notice the word "Alder" printed on the left breast of his t-shirt, his lanyard, his baseball cap and his pamphlet. I ask him "what is Alder"? He begins to stutter and tells me it is a section of ADT. I ask him to leave the pamphlet, let me look over it, google Alder and verify w/ADT that they had in deed dispatched him to my home. He then begins to double speak about how if I called ADT they would tell me Alder was a separate company. I turn away while he is talking and go back into my home. He continues on down my block. I google Alder once inside and find they are a security company who uses deceptive business practices to get people to use their services. I then called ADT....who verified they had sent NO ONE out to update my system!!!! I would like to warn the general public about this company.

Reply from Alder

[email protected]Aug 27, 2018

Hi Pamela. Thanks for your review! I appreciate hearing what happened, and I apologize for this experience. We are a legitimate alarm company, and I apologize for the choices that particular sales rep made and his being unclear with you. Do you remember his name or badge number? I'd like to make sure this doesn't happen again. Feel free to email me at [email protected] with a response. Thanks again. --Scott, Alder Account Resolutions.

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We cancelled with this company because they lied to my 80 year old mother now they continue to call and harass her

Reply from Alder

[email protected]Aug 20, 2018

Thanks for your review. We apologize that this is how things have gone so far! I would love to make sure your concerns get fully resolved--feel free to reach out to me at [email protected] with the account number or phone number associated with the account. Thanks again. --Scott

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Called about some motion sensors on June 6,2018 stayed they have been mailed out today is August 10th still have not received anything this Company is a joke. Do not sign up.

Reply from Alder

[email protected]Aug 13, 2018

Hi Sarah. Thanks for your review. Sorry for your concerns! I'd like to make sure we're taking care of you. Please email us at [email protected] so that we can have a more detailed dialogue and expedite those sensors to you. Thanks again. --Scott

Alder continues to bill us monthly after we cancelled more than a year ago. They have now provided 13 months of refunds because they have not been able to stop the continued billed despite acknowledging that they did receive our cancellation in writing in May2017. This month, again, I received an additional automatic draft for Alder. I have to take time from MY business day to call during their billing department's hours to solve THEIR issue. It is frustrating and seems never ending. Do Not Use this company.

Reply from Alder

[email protected]Aug 06, 2018

Thanks for your review. I apologize for your frustration. We want to make sure we send another month's refund to you as soon as possible. Please call our account resolutions team at 844-442-5337 Ext 752. Thanks again!

I am satisfied with the services of Alder. The agents were very informative and polite and friendly. I feel safe in my home with the home service from alder.

Reply from Alder

[email protected]Jul 31, 2018

Hi Anne, thanks for posting a review! We hope you continue to enjoy using your system.

System is very easy to use. System gives plenty of time to disarm the away mode

Reply from Alder

[email protected]Jul 31, 2018

Thank you for your review, Carol! We're glad you like your system! Let us know if you ever need anything.

Got a my mother's system installed about 2 weeks ago. Skyler was awesome. We got great customer service. If you all had a scale 1 to 10 and 10 being the highest. I would have given him a 10.

Reply from Alder

[email protected]Jul 31, 2018

Thanks for your review, Mimi! Glad to hear Skyler did a great job! Welcome to the Alder family.

Service is horrible. I never received my equipment that was promised and they claim I can not cancel my service.

Reply from Alder

[email protected]Jul 30, 2018

Alyse, thanks for your review. Sorry for how things have gone so far! Please reach out to us at [email protected] with your phone number or Alder account number so we can get your concerns resolved and go forward more smoothly. Thanks again.

THIS COMPANY IS DETERMINED TO WORSEN IT'S RECORD. FIRST OF ALL, COULDN'T GET IN TOUCH WITH ANYBODY TO CANCEL UNTIL IT WAS TOO LATE, SO THEY SAY. THEY SENT A REPLY THAT THEY WERE TRYING TO CONTACT US TO PICK UP THEIR EQUIPPMENT, AND THEY WOULD REFUND THE CHARGES. NOT ONLY IS THAT NOT TELLING THE TRUTH, THAT THEY TRIED TO MAKE CONTACT, THAT IS SO VERY NOT TRUE. CALL WAITING WOULD HAVE INDICATED CALLS MISSED WHEN I CHECKED. ALSO, IN A MONTHS TIME I HAVE BEEN BILLED TWICE IN JUNE, AND EARLY JULY, AND NEITHER AMOUNT WAS THE PRICE QUOTED, BUT MUCH HIGHER AND TO TOP IT OFF, IT LOOKS LIKE THEY HAVE CHANGED THEIR NAME?

Reply from Alder

[email protected]Jul 09, 2018

Thank you for your review. Sorry to hear this has been your experience with Alder so far. Of course, we never leave any customer hanging with two bills to pay, and we are more than happy to proceed with a buyout check. Please reach out to us at [email protected], or call our account resolutions team at 844-442-5337 Ext 752. Thanks. --Scott

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A young man came to my house to see about putting a sign in my yard in order to advertise their business. He talked his way in the door and kept pushing his service. He didn't mention that in order to install the sign we had to sign up for the service to last for 3 years and also put a card on file. He was really pushy when I refused to put my card on file. He then left without giving me any information on how to contact the company for later on questions. In my opinion this is not the way to earn customers.

Reply from Alder

[email protected]Jul 30, 2018

Debra, thanks for your review. We appreciate your thoughts. But we also apologize this has been your experience so far! Please feel free to reach out to us at [email protected] with your phone number or account number so that we can resolve any concerns you still may have. Also, our number is 844-442-5337 for your reference. Thanks again.

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Great customer service, Always polite and very helpful

Reply from Alder

[email protected]Jul 23, 2018

Stella, thanks for your review!

Service guys stop by and check system 2 make sure batteries and good and system is working properly

Reply from Alder

[email protected]Jul 23, 2018

Thank you for your review and feedback. Let us know if you need anything.

iTS' SIMPLE, EASY TO SET, AND MY FAMILY FEELS MUCH SAFER WITH THE ALDER SYSTEM INSTALLED. GO FOR IT!!

Reply from Alder

[email protected]Jul 23, 2018

Thanks for your review and enthusiasm about the system!

You haven't removed your equiptment after we canceled service.

Reply from Alder

[email protected]Jul 23, 2018

Charles, thanks for your review. Sorry for your frustration. Please reach out to us at 844-442-5337 if you need any follow up with your system.

They provide Excellent service every time.

Reply from Alder

[email protected]Jul 23, 2018

Hi Wanda. Thank you for leaving a review!

Very responsive and reliable. I believe that Alder would be there whenever we need them to respond to a problem or to get help of some kind.

Reply from Alder

[email protected]Jul 23, 2018

Delores, thank you for your review. We hope you enjoy your system!

They are not a company that I will ever use again. They are shady and unwilling to work with its customers. They try to trick you into a contract when you clearly state you can not be in a contract. Then they try to make you pay an outrageous price for their service that you will not even be getting.

Reply from Alder

[email protected]Jul 23, 2018

Thank you for your review. We apologize things have gone this way so far! We'd love to make sure we rectify things and provide you a resolution. Please, reach out to us at [email protected] with your phone number or Alder account number. Thanks again.

Dishonest company that does not follow through. Their salesperson lied his way into our home. Now they consistently disconnect the call when l contact them. They have yet to send me documentation that they promised, and when I asked to speak to a manager, they hung up.

Reply from Alder

[email protected]Jul 23, 2018

Thank you for your review. We apologize for what has happened thus far and want to ensure a resolution is reached. Please contact us at [email protected] with your phone number or Alder account number. Thanks again.

If I could give 0 stars I would. Our salesperson told us to give him a month’s notice if we ever want to cancel. We haven’t been able to contact him since he sold us our system which was 7 months ago. Customer service is a joke and told us there is nothing they can do about it. Terrible service, I wouldn’t want anyone to get this security system. A waste of money for months because no one will help us cancel our service.

Reply from Alder

[email protected]Jul 23, 2018

Thanks for your review. I apologize that this has been your experience so far. I'd like to change that and get things rolling more smoothly for you. Please, reach out to us at [email protected] with your phone number or Alder account number. Thanks again.

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No calls to verify active alarm being set off. Calls for confirmation. Including when Smoke Alarm activates

Reply from Alder

[email protected]Jul 19, 2018

Theresa, thanks for your review. Please reach out to us as needed at 844-442-5337.

I like the way it works in the house and the voice of the machine telling you that the front door and the back door is open

Reply from Alder

[email protected]Jul 19, 2018

Thanks for your review, Stanley!

Have not had any problems with Alder when calling for service. Response time is good.

Reply from Alder

[email protected]Jul 19, 2018

Hi Patricia. Thanks for your review!

Monthly fee was more than I was quoted. Was told the battery would last 6 months on each camera and I've already had to charge both of them. Most times the live feed doesn't load.

Reply from Alder

[email protected]Jul 21, 2018

Natasha, thanks for your review. I want to make sure things go more smoothly for you. Please know that you can call our tech support team directly at 844-442-5337 Ext 731 if you need anything. You may also contact us at [email protected] if you have any other outstanding concerns.

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Great company very good customer service

Reply from Alder

[email protected]Jul 21, 2018

Hi, thank you for leaving a review!