Alder

Name: Alder
Rating: 2.6

2.6

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530 User Reviews

5.6

Overall Score

2.6

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530 User Reviews

5.6

Overall Score

LAST UPDATED: March 1st, 2023

Alder provides a broad line of home security systems with 24/7 professional monitoring and mobile control. With an average response time of 3.4-seconds, Alder is an industry leader in emergency response times. The company offers professional installation or a proprietary do-it-yourself installation option and ships the alarm systems directly to the customer's home.

The do-it-yourself setup is simple and takes about 15 minutes to complete. Alder home security starts at $34.99 per month and requires a three-year contract.

Read the following Alder home security review below to see what the home security company has to offer (e.g. equipment and policy details), as well as determine what customers have to say about the provider.

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The Good

Affordable Prices and Price-Lock Guarantee
Mobile Remote System Access
Fire and Carbon Monoxide Warning
Smart Home Device Compatibility
Medical Alert Monitoring Services
Industry Leading Response Time
No Credit Required
Full Equipment and Lifetime Warranty

Affordable Prices and Price-Lock Guarantee

An Alder home security system starts at $34.99 for monthly monitoring service with no upfront fees and a three-year contract. Customers don’t have to pay for the base equipment unless they want equipment upgrades. Over the course of the 36-month contract, you'll pay close to $1,300 with the cheapest option.

Alder offers a DIY installation option or a free professional installation. You can have a professional technician install your equipment if you choose.

Alder has a price-lock guarantee, so you can have peace of mind that your plan cost will not increase over time. Alder's home security costs are on the lower end of security pricing, as many companies charge upwards of $40–$50 per month with extra installation and equipment fees.

Mobile Remote System Access

Alder Security includes industry-standard 24/7 professional monitoring service along with the added function of mobile remote system access through a web-enabled device. Customers can access their system using the Alder mobile app.

Alder Security provides video surveillance for your doorbell as well as indoor and outdoor cameras for customers to monitor and record home activity from any remote location.

Outdoor and indoor camera angles can be adjusted directly from the customer's mobile device for clearer views. Customers can also remotely arm the system and lock doors directly from their mobile devices and receive real-time text and email notifications when alarms are triggered.

Each Alder system also offers cellular service with no phone line required.

Fire and Carbon Monoxide Warning

Alder Security's fire, smoke alarm, and carbon monoxide detectors instantly warn customers of environmental threats and trigger a response from local emergency personnel.

Smart Home Device Compatibility

Alder systems are fully compatible with cutting-edge technology such as Amazon Echo, Google Assistant, and Google Home. These devices enable customers to use voice commands to control home security features.

Medical Alert Monitoring Services

Alder Security offers portable medical pendants that can be pressed to reach emergency help anytime, which is less common among home security companies. This makes the systems especially appealing to elderly homeowners who may occasionally need emergency medical assistance.

Industry Leading Response Time

Alder Security has one of the quickest response times in the industry. Some home security companies can take up to 30 seconds to respond to an emergency signal, but each Alder alarm system can potentially respond in less than four. That's almost 10 times as quick.

No Credit Score Requirement

Unlike some other home security providers, Alder does not require you to have a certain credit score requirement to gain access to its services. You may purchase an Alder security system with or without credit.

Full Equipment Offering

Alder home security systems have all the basics you should need for a fully-protected home, including the following security devices:

Touchscreen control panel
Motion sensor
Door sensor
Window sensor
Flood sensor
Doorbell camera
Indoor security cameras
Glass break sensor
Smart door lock
Smart smoke detector
Fire alarm

Alder also provides a limited 12-month warranty on all of its equipment. However, you can purchase a limited lifetime warranty for an additional monthly cost.

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The Bad

Alder Home Security ReviewsHome
Automation Limitations
Limited Pricing Information Online
Cellular Monitoring Only

Alder Home Security Reviews

Alder home security reviews include a large number of low-star ratings, making its overall star-rating subpar. The majority of dissatisfied consumer reviews highlight a difficult cancellation process, cancellation fees, poor customer service, and deceiving contract lengths.

Home Automation Limitations

Home automation services with Alder Security are limited when compared to similar industry offerings. Customers do not have the option for garage door access or small appliance control devices.

Existing home automation equipment includes smart locks, security cameras, thermostat control, lighting control, and mobile app alerts. However, these features (including the Alder app) likely cost extra for homeowners, but the amount isn't specified on the company's website.

Limited Pricing Information Online

Alder does not list its pricing information on its website. This makes it difficult for customers to quickly compare Alder's pricing to other home security providers. The website encourages you to call an Alder representative or fill out a quiz to get a personalized quote.

Cellular Monitoring Only

Alder home security only offers cellular monitoring, neglecting wireless/broadband and landline monitoring equipment. This may be a disadvantage for homeowners who prefer wireless/broadband or landline monitoring options over cellular.

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The Bottom Line

Alder provides a broad line of home security solutions with 24/7 professional monitoring and remote system access using the mobile app. Alder's response time of three seconds also puts the company above the competition. The company's wireless cellular systems are compatible with Amazon Alexa and Google Assistant.

Alder's home security system and video monitoring are fairly priced. The company provides a price-lock guarantee. Alder doesn't offer wireless/broadband or landline monitoring options. Instead, the security company only offers cellular monitoring, which is somewhat rare in the home security industry and may limit homeowners' options.

Customers should be aware that they must sign a three-year contract with Alder before receiving their alarm monitoring services, and customer reviews highlight a difficult and costly cancellation process.

Alder's website does not list pricing, so you'll need to contact the company for cost information. You can request a quote by navigating to the website and filling out a quiz or calling Alder directly.

We suggest reading Alder's reviews below before making your final decision.

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Alder Frequently Asked Questions

Does Alder offer an equipment warranty?

Alder offers a one-year limited warranty on all of its equipment. You can purchase a limited lifetime equipment warranty for an extra charge when requesting a quote.

How much is Alder Home Security?

Alder Home Security starts at $35 per month with no upfront costs. Monthly costs can reach up to $65 depending on the size of your system. Alder requires a three-year contract but also offers a price-lock guarantee to help keep costs fixed for loyal customers.

Does Alder Home Security provide a free trial period?

New Alder systems come with a 30-day trial period. The company promises your money back if you return it within the first 30 days. This can help settle fears about the long contract length if Alder is not a good fit for you. Customers are charged for return shipping.

Does Alder offer security cameras?

Yes, Alder offers indoor and outdoor security cameras. Alder’s outdoor camera is the YI Kami home security camera that includes high-resolution video, AI motion detection, two-way audio, and advanced night vision footage. The YI Indoor camera also has two-way talk, and night vision along with baby crying detection and lens distortion correction.

Does Alder have a mobile app for smartphone controls?

Yes, the Alder app lets you control your home security system entirely from your phone. You can view live HD video, and arm and disarm your system wherever you have an internet connection.

Does Alder Security require a contract?

Alder requires a three-year contract for all new customers.

How do you install an Alder home security system?

You can install your Alder home security system in as little as 15 minutes, with no professional installation required. Start by unboxing your panel and plugging it in at a central location. Create a master passcode that can be used to access and disarm your system. Install your motion sensors by following the installation guide on the panel display. Motion sensitivity can be adjusted on the back of the sensor for pet owners. After your motion sensors are installed, check to make sure your panel is picking up the signals. A live representative will confirm that your sensors are working properly. Next, install any of your indoor or outdoor cameras. Finish your installation by downloading the Alder app and signing into your account. You’ll then be able to access and monitor your system whether you are home or on the go.

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User Reviews

Star Rating

2.6

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530 Reviews

Review Breakdown

5 grade

31%

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2 grade

1 grade

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Value

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Quality

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Verified Customer

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Rachel Indianapolis, IN

We ran into some issues at first, but everyone was really quick to help and went out of their way to try to do everything to help figure everything out for us. Everything's working really well now. It's easy to use and it looks clean and nice.

8 months ago

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Verified Customer

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Vanessa Chicago, IL

The customer service is great, they were very diligent in following up when the equipment actually arrived and to make sure that I had everything I needed in order to install. It was easy to set up and came working. They answered every question I had and always reached out when I needed help with any other installation processes.

8 months ago

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THOMAS MEIXNER Galt, CA

We have had alder for over 2 years. The smoke and co detector has failed 5 times. Twice fire department was dispatched. Since August 2022 we haven’t had a working smoke and co detector. Keep sending defective ones. Last one failed immediately. This isn’t what we wanted or are paying for. Very disappointed especially since there is only service through phone calls.

3 weeks ago

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Verified Customer

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Daysha Indianapolis, IN

The installation was easy. I haven't had any problems with the equipment, no malfunctions. Everything works great. They were very helpful. Made the process easy I had no problems.

8 months ago

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Verified Customer

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Rocky Charleston, WV

It's easy to work with. Every time I talk to one of them it's always a respectful conversation. They directly call right through when the alarm goes off. They are all about customers 100%

8 months ago

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Verified Customer

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Tiffanie Vargas San Antonio, TX

My security system stopped working not even a week after activating it. I have addressed the problem as soon as the panel stopped working. Costumer service requested a new panel to be delivered to me. It has been over a month and i STILL have no received a new panel. Although the employee who initial registered me was helpful at first, this situation has prolonged for OVER a month and I still nothing. In addition, i have been charged for multiple months (yet qualified for 2nd month for FREE) even though I am not even able to use what I'm paying for. I've contacted costumer service multiple times, and i don't feel like my situation is taken seriously or anything has been done to resolve this issue except being told "we've sent a request to the supervisor". But still no updates on why there is a delay.

8 months ago

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Verified Customer

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Jonathan Callaway, VA

I'm very very satisfied overall with the experience. Everything has been working for the last six months. It's very easy to use. Customer service has been very helpful. It was a good fit for what I needed.

8 months ago

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Verified Customer

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Frankie Williams

The gentleman was at our house for the longest time to make sure that everything was set up correctly, and he was nice the entire time. He explained everything to us the entire way through. The numbers are much bigger with Alder, and the voices for when the door is opening isn't so loud. I definitely like the flow of Alder more than the other company I've used, and I'm glad I made the switch.

4 years ago

Reply from Alder

Frankie, thanks so much for your thoughts and feedback! Glad you chose Alder!

Jul. 3rd, 2018

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Verified Customer

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Jasmine Bunn Upper Darby, PA

Because when this system was advertised to me I was told I would rd over a door camera and never did . When I call back to ask the rep told me that wasn't included in my pricing that was one of main reasons why I even wanted the alarm system because I receive a lot of packages

8 months ago

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Verified Customer

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Melissa Ventura, CA

It works really good, when the alarm goes off I get a call right away to let me know what's going on, so that's nice. I'm just having some trouble with one of the sensors.

8 months ago

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Verified Customer

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Manjit Charlotte, NC

They are friendly and the system is working the way it is expected. Everything was working properly after installation, but then I needed something to be replaced and I couldn't get a hold of anyone. They could improve customer support.

8 months ago

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Verified Customer

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Albert Pendlebury Blackfoot, ID

They have been very courteous, professional and prompt and got everything taken care of. They were good at explaining the new alarm system to us. They always answer quickly and we've never any problems that they didn't resolve. This company is less expensive than a previous company we had.

4 years ago

Reply from Alder

Albert, glad to hear you chose Alder! We hope you enjoy your system.

Jul. 11th, 2018

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Verified Customer

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Johnette Jerrett Spring, TX

There is no bulky equipment and it's simple to use.The customer service is excellent. The installer was very, very professional and explained everything to me. My experience has been really good, they always call me right away if I put my code in wrong or go out the door without putting it in. It's a little pricey, but I'm willing to pay it.

4 years ago

Reply from Alder

Johnette, thanks for your review. We are happy to hear how you've enjoyed everything so far! Welcome to the Alder family.

Jul. 11th, 2018

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Verified Customer

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Adrienne Lynch

As soon as I had a problem with my security code, I called them and it was handled very quickly. I think their equipment is up to date, and they make it has good quality. The service is great, very professional and courteous.

4 years ago

Reply from Alder

Adrienne, thanks for your review! Happy to hear from you about your feedback so far.

Jul. 3rd, 2018

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Verified Customer

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Willie Johnson Spokane, WA

There were a couple of times when the alarm was set off and they were right on the phone with me to make sure everything was ok. The one thing is that they didn't tell me I'd have to pay a little extra instead of bringing my bill down but the service has been good.

4 years ago

Reply from Alder

Hi Willie. Thanks for your review. Please let us know if you ever need anything! We appreciate your feedback.

Jun. 28th, 2018

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William Mauldin Toccoa, GA

The service Tech was very nice did great job on update installation and reviewed everything with me afterwards.

1 month ago Edited February 9, 2023

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Verified Customer

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Asziah Norwalk, OH

The camera that I received stopped working immediately. Since I didn't even call for security and certainly don't have the money to waste, I asked for service to be cancelled. After receiving a message from my bank about suspicious activity I began "spamming" alder with cancelation emails. They waited to get back to me before different people started to respond. They wouldn't cancel then wanted to tell me I had a five year contract. How I could give someone else my rip-off account or "cancel" but still pay for five years of service that I can't utilize

7 months ago

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Verified Customer

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Mable Elliott-jackson

I rate Alder as "1" because I received equipment promptly but was unable b to install on my own even with the headaches of foreign speaking technical phone instruction. My recommendation is in home installation is greatly required. Sensors did not stick to surface properly. Monitor did not recognize some equipment. Monitor beeped regularly without my control. Requested home installation support that never happrn

8 months ago

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Verified Customer

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Kewon Crest Hill, IL

They charged my card when they said I was gonna have a free month, but I didn't get my free month. The set up is mostly do it yourself and I needed a business that would do more.

8 months ago

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Verified Customer

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Ernest Snear Lake Charles, LA

It's been very nice having elder around I,m able to rest better at night and feel more comfortable when I leave home thanks for the comfort

8 months ago

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Verified Customer

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Alexis King Riverview, FL

Alarm randomly goes off and the police were sent to my house. The online app is usually delayed when trying to set my alarm. But other than that I like the system

8 months ago

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Verified Customer

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Latoya Grayer Baton Rouge, LA

Alarms system something always wrong for no reason my back door sensor just started back working after a week paid $100 for outside camera that doesn't work and wasn't aware I needed a permit for the police

8 months ago

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Verified Customer

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Nikita Allen Indianapolis, IN

I've been quoted for merchandise that I was told I could get it for free and I could go back and order it later but when I do that it's a different story now that I want it but was told I could get it at anytime but I just don't appreciate be lied to

8 months ago

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Verified Customer

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Misty McClanahan Angola, IN

I have had the system for over a month and still can't get it to connect to a cell tower. I tried calling customer service several times but no one can seem to help. They said they were going to send a new SIM card and I still haven't received it or any tracking information on it! I messaged Austin several times about the tracking information and today he told me to STOP messaging him! This company is a SCAM!!!

8 months ago

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Verified Customer

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Robert & Sherita Trotter

We have been customers since May 2020 and we love Alder. Services are very affordable and the provide great service. If your alarm goes off for any reason they are sending you a text and calling you right away.

2 years ago

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Verified Customer

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Janice Williams

Every time my alarm goes off they on top of it. I really likes it cause I‚Äôm a 69 year old female that live by myself in a area I don‚Äôt want to live in. But with this alarm I feel a little safe.

2 years ago

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Verified Customer

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Linda Clearwater, FL

Only one experience which was a mistake that was created by my cat. However, ASAP Alder called, my friend emergency contact called and the police came to my home. I call that great response.

2 years ago

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Verified Customer

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Alice Dunston Nashville, NC

No problems with system! Love it! The service has been great! Easy to use and I never had any problems with the service or the equipment! But most of all I love my outdoor camera! I can see from my entire driveway!

2 years ago

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Verified Customer

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Rule Memphis, TN

Wonderful. Been with this for 1 year and the service has been nothing but on point. I was referred to Alder by a family member and I haven't had any problems. Thanks Again Alder

2 years ago

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Verified Customer

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Andre Turner Boyle, MS

My experience with Alder has been great! My home security system was easy to setup. Customer service has been excellent. Great security system for a good price. Would definitely recommend!

2 years ago

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Verified Customer

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Sharon Dees Laurens, SC

Sometimes it's confusing when I set my alarm or when they're testing the equipment I don't know how to shut it down. They're just friendly and efficient. It's a little pricey for me.

4 years ago

Reply from Alder

Hi Sharon. Glad to hear your thoughts. Thanks for your review!

Jul. 9th, 2018

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Verified Customer

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Bettye Perry Meridian, MS

The young man that came out here was very nice and really respectful and courteous. He explained everything about the system. The system is doing good and they have responded quickly.

4 years ago

Reply from Alder

Thanks for your review! Let us know if you ever need anything.

Jul. 11th, 2018

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Verified Customer

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Ricky Carrington Magnolia, AR

It's a very high tech system with a reasonable price. They were excellent in how they explained how it works. If I have a problem they are very happy to come out to help me or or explain it over the phone .

4 years ago

Reply from Alder

Ricky, thank you for your review. Glad to have you join the Alder family.

Jul. 11th, 2018

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Verified Customer

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Eunice Finch Newport News, VA

This is a very good, simple, effective system. It has the highest technology in its category and a good monthly price. Customer service is good, they have called and checked back with us and made sure it was operating well.

4 years ago

Reply from Alder

Eunice--we appreciate hearing your feedback. Thanks!

Jul. 11th, 2018

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Verified Customer

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Frederick Ritter Norfolk, VA

Whenever I've had issues they've promptly resolved them for me. I like having the newest technology like the doorbell camera, and also controlling the alarm system through the app on my phone.

4 years ago

Reply from Alder

Frederick--thanks for your review! Let us know if you ever need anything.

Jun. 28th, 2018

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Wayne Fragola Hawley, PA

From the start , I Already knew what I wanted to order and the salesman was telling me you don't need to order all that . He was explaining all the ways to cover what I wanted to cover with less equipment. That in itself was refreshing. I was sent the receipt via email and the tracking number. After I received the alarm system I also received a phone call from customer service asking me if I had any question at that point. Again freshing. A few days later tech support called and asked how the install went and if I had any questions. I must say I really appreciated those phone calls. As for the install . It could not have been designed any easier. Every step was broke down to simplicity. When I did come up with a question , tech support clear it up after verifying the the accuracy of the answer . I felt reassured I was in good hands. If I was going to complain about anything it would be I was on hold for 10 minutes before I connected with a tech support agent and that in itself was not too bad.

2 years ago

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Barry Simon Spokane, WA

Met Harrison--sales rep, last night. His knowledge of the product impressed me enough to invite him in. Because he was new to the company...he requested permission to invite his supervisor to the house. His supervisor arrived within minutes. Their professionalism impressed me enough to listen to their information. I purchased the product. As soon as the deal was made, they contacted an installer, who arrived within 15 minutes...and went to work. Within 45 minutes, our system was installed. The technician stayed and insured that, we understood the system completely..to include test runs. Best customer service I have ever received as a new customer.

4 years ago

Reply from Alder

Barry, thanks so much for your feedback! We are happy you had a great experience with your Alder reps. Thanks for choosing Alder!

Jun. 1st, 2018

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Katie Brown Baton Rouge, LA

Enjoyed my experience talking with Rob. He was very thoughtful an courteous in explaining the use and options of their product and use of the Alder Alarm system. He was very detailed in explaining cost and installation process an also how long it will take for the technicians to install the Alarm system. The Technicians was knowledgeable an took time to walk me through in using the digital display control panel. They also gave me new key remotes to put on my key chain so I can activate or deactivate without using the display panel. Also gave me a "Life Alert" also to wear as a necklace for convenience. I will definitely recommend Alder to family, neighbors an friends. Thanks again!!!

4 years ago Edited September 14, 2021

Reply from Alder

Thanks for your detailed review, Katie. We appreciate all your feedback, and we are so happy you had a great experience with Rob. Thanks for choosing Alder! We look forward to serving you.

Apr. 23rd, 2018

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E Williams Greenwood, MS

Horrible Company. Alder is a con game. Customer Service is The Worst. The company makes the customer pay to Service their own equipment. The sales reps tells consumers their getting into a 18 month contract then find out its actually a 5 year contract. Go with ADT, Infinity or Ring. Doorbell. Buying a dog is better then this company.

2 months ago Edited December 28, 2022

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Flor Trejo Houston, TX

when we first decided to use Alder, their representative told us that there wasn't a contract involved and that we were free to cancel at any time. however, now that we do not want to continue with Alder, the representative told us that we have to stay with them for 60 months since it was a contract we were consenting to when they specifically told us that there was no contract. Don't be persuaded into their deals.

3 months ago

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Verified Customer

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Constance Ayers

1. The day of installation the tech left before completing the job, 2. I was on the phone 2 hrs trying to install myself with the technical department,3 I still can't get the carmera to connect to my phone

8 months ago

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Verified Customer

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Amanda Barton Center, TX

Pleased just not happy that I didn't understand the products first so I have no idea what I was getting now I have to pay for cameras for the doors

8 months ago

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Verified Customer

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Tiffany Newton, MS

The service doesn't work. I wish I wasn't stuck in a contract. I've called and complained and I was told by the lady that there's nothing to be done. They told me I could just sell the equipment to someone else, but I still have the monthly payment.

8 months ago

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Serenity Robertson Fairfield, OH

If I could give this company 0 stars I absolutely would. I discourage anyone and everyone to use literally any other security company. My boyfriend and I started this service about 10 months ago. The first mother board we received didn’t work at all and we were told there was nothing they could do about it so we had to wait for a new one. It took a month for the second mother board to arrive. Once we finally got everything set up, it worked for all of 3-4 months before our door sensor went faulty. The sensor triggered the alarm system in the middle of the night. My boyfriend and I woke up terrified thinking someone broke in. Alder called us and the person on the other end was rude despite the fact that this might’ve been an emergency situation. Come to find out, the door never had been touched and the sensor was just faulty. We immediately called Alder asking for new sensors and they insisted that we had to pay for new sensors even though this is THEIR screw up. That was almost FOUR months ago and we’ve been charged for a service we cannot use since then. We still haven’t received these sensors. We just tried to call to sort this out and the woman we spoke with on the phone, Rose, insisted that all they can do is credit us $12 for the door sensors but they would not credit us for the months of service we paid for but weren’t able to use. She claimed that they’re waiting for a tracking number for the sensors, HOW do they not have the tracking number if it’s been 4 months ?!!! She stated the only thing we could do is buy out a 5 year contract or basically deal with it and keep paying. This company is a SCAM! We’ve been lying for it for 10 months with only 3-4 of those being secured in our home. What these people are doing is disgusting and wrong.

4 months ago

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Azabambia Smith Knoxville, TN

I got a promotion thru my electric company so I sign up for there system but I never moved in to the apartment because I lost my job so on August 16, 17 22022 I called them to cancel my subscription and they told me the only way is to see if someone can 5ake over the contract. I sent them numerous emails and I spoke with the customer service and all they do is give me the run around about cancel the subscription. I mailed back the merchandise but they still say that don't mean it will be canceled. I never even unboxed the product because I never moved in the apartment I was supposed to move into. Azabambia Smith

4 months ago

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Verified Customer

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Erica

Needs alot of improvement. Could have better customer service representatives. I'd like a call when my alarm is triggered not a text or email or nothing at all sometimes. Better security setups would make us feel safer. Better quality of camera's. Camera's are not good checking from the phone's especially at night time. Takes forever to load the app to even see the cameras. Camera's resolution is off jumps around. Camera's are not clear half the time. Poor quality in service.

2 years ago

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Verified Customer

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Nelson

Great! Work exactly how I needed it to. The alarm is definitely loud, which helps with getting the neighbors attention also. And the police respond pretty quickly.

2 years ago

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Verified Customer

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Sandy Bonacci Omaha, NE

I am disappointed with the limited area view of the cameras. Also, I was not advised there are 2 different charges from 2 different companies. Alder & Kami. The quality is not worth the charge.

2 years ago

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Verified Customer

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Bennie Waggoner Porter, TX

Iffy at best!!! I have had issues with sensors not alerting when the doors were opened. I have had the panel go off when just sitting watching tv and alarm not armed. But the biggest complaint I have is I wasn't told that I need to register my alarm with the sherrifs department. I was fined for the false alarm and fined for not having my alarm registered. Really makes me want to do away with the alarm in all actuality.

2 years ago

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Verified Customer

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Renee Wetumpka, AL

My alarm has went off many times. To this date not 1 type of authority has showed up. Delay in duration time in app and home system update time, Long wait times via phone in re to tech trouble shooting. False sensor readings

2 years ago