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Alder

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5.5

Overall Score

LAST UPDATED: June 2nd, 2023

Alder provides a broad line of home security systems with 24/7 professional monitoring and mobile control. The company is an industry leader in fast emergency response times, with an average response time of 3.4 seconds or less.

You can choose to have your home security system installed by a professional or your alarm system can be shipped directly to your home and easily self-installed in approximately 15 minutes. Alder home security kits are built from scratch based on your specific needs and are priced accordingly. Alder home security monitoring ranges from $35 to $65 per month with no upfront costs and a three-year contract, and the company offers a 30-day risk free trial on any home security system.

Continue reading for more information about this home security company, or jump down to read Alder reviews from real customers.

Read the following Alder home security review below to see what the home security company has to offer (e.g. equipment and policy details), as well as determine what customers have to say about the provider.

Video Customer Reviews

Yusimi Customer Review Video About Alder

Yusimi

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The Good

  • Affordable Prices and Price-Lock Guarantee
  • Full Equipment and Warranty Options
  • Easy 15-Minute Self Installation
  • Alder Mobile App
  • Industry-Leading Response Time
  • Fire and Carbon Monoxide Warning
  • Smart Home Device Compatibility
  • Medical Alert Monitoring Services
  • No Credit Check

Affordable Prices and Price-Lock Guarantee

Alder home security packages are built from scratch based on your needs — the company doesn’t offer pre-made kits. An Alder home security kit could cost between $200 and $500, but the final cost of your kit will depend entirely on your needs. To get an estimate of what your home security will cost, you can get a free quote and an Alder representative will contact you within 24 hours. 

Alder home security system monitoring ranges from $35 to $65 per month with no upfront fees and a three-year contract. The company has a price-lock guarantee, so you can have peace of mind that your plan cost will not increase over time. In addition, as an Alder customer you don’t have to pay for base equipment unless you want equipment upgrades.

Full Equipment and Warranty Options

Alder home security systems have all the basics you should need for a fully-protected home, including the following security devices:

  • Touchscreen control panel
  • Motion sensor
  • Door sensor
  • Window sensor
  • Flood sensor
  • Doorbell camera
  • Indoor security cameras
  • Glass break sensor
  • Smart door lock
  • Smart smoke detector
  • Fire alarm

Alder also provides a limited 12-month warranty on all of its equipment. However, you can purchase a limited lifetime warranty for an additional monthly cost.

Easy 15-Minute Self Installation 

Alder doesn’t require a professional system installation, saving you money on installation labor fees. Instead, the company makes it easy to install your home security system in approximately 15 minutes. 

The installation process is primarily guided by the Alder touch-screen panel. Upon plugging in your panel, the install wizard will guide you step by step through the installation process. You will have to pair each monitor and camera to the panel before mounting them around your home.

Alder Mobile App

Alder has a mobile app that enables you to monitor and record home activity from any remote location. Through the app you can adjust outdoor and indoor camera angles for clearer views, and remotely arm your security system and lock doors. If and/or when alarms are triggered, you will receive real-time text and email notifications.

Industry-Leading Response Time

Alder Security has one of the quickest response times in the industry. Some home security companies can take up to 30 seconds to respond to an emergency signal, but Alder alarm systems respond in approximately 3.4 seconds or less — that's almost 10 times faster than competing home security companies.

Fire and Carbon Monoxide Warning

Alder Security's fire, smoke alarm, and carbon monoxide detectors instantly warn customers of environmental threats and trigger a response from local emergency personnel. 

Smart Home Device Compatibility

Alder systems are fully compatible with cutting-edge technology such as Amazon Echo, Google Assistant, and Google Home. These devices enable customers to use voice commands to control home security features.

Medical Alert Monitoring Services

Alder Security offers portable medical pendants that can be pressed to reach emergency help anytime, which is less common among home security companies. This makes the systems especially appealing to elderly homeowners who may occasionally need emergency medical assistance.

No Credit Check

Unlike some other home security providers, Alder does not require you to have a certain credit score requirement to gain access to its services. You may purchase an Alder security system with or without credit.

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The Bad

  • Home Automation Limitations
  • Limited Online Pricing Information

Home Automation Limitations

Home automation services with Alder Security are limited when compared to similar industry offerings. Customers do not have the option for garage door access or small appliance control devices.

Existing home automation equipment includes smart locks, security cameras, thermostat control, lighting control, and mobile app alerts. However, these features (including the Alder app) likely cost extra for homeowners, but the amount isn't specified on the company's website.

Limited Online Pricing Information

Alder does not list its pricing information on its website. This makes it difficult for customers to quickly compare Alder's pricing to other home security providers. The website encourages you to call an Alder representative or fill out a quiz to get a personalized quote.

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The Bottom Line

Alder sets itself apart from other home security companies with industry leading alarm response times of approximately 3.4 seconds or less — 10 times faster than competing companies. And with the company’s full suite of home security and medical alert products, you can rest assured that your home is protected and that you will get the help you need in case of emergency.

The company provides a broad line of home security solutions that are tailored to your needs and can be easily self-installed within 15 minutes. All Alder home security systems include a 30-day free trial. Thus, if you don’t like the service, you can cancel within 30 days and get your money back.

If, however, you are pleased with your system, you will have 24/7 professional monitoring with Total Life Safety, ranging in cost from $35 to $65 per month with no upfront costs, and you will have complete remote system access and control through the Alder mobile app. 

The Alder mobile app allows remote system access from anywhere in the world. Through the app you can view and adjust cameras, arm/disarm your system, and check in on your property at any time. Beyond the mobile app, it is also worth noting that all company systems are compatible with Smart Home technology, such as Amazon Alexa and Google Assistant.

On BestCompany.com, the majority of Alder reviews are outdated and don’t provide an accurate representation of the current customer experience with the company. That being said, many, and more recent, Alder reviews highlight positive experiences with the company, including an easy installation process and helpful customer service. However, many past customers mention getting locked into multi-year contracts and difficulties canceling service when needed.

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Alder Frequently Asked Questions

Does Alder offer an equipment warranty?

Alder offers a one-year limited warranty on all of its equipment. You can purchase a limited lifetime equipment warranty for an extra charge when requesting a quote.

How much is Alder Home Security?

Alder Home Security starts at $35 per month with no upfront costs. Monthly costs can reach up to $65 depending on the size of your system. Alder requires a three-year contract but also offers a price-lock guarantee to help keep costs fixed for loyal customers.

Does Alder Home Security provide a free trial period?

New Alder systems come with a 30-day trial period. The company promises your money back if you return it within the first 30 days. This can help settle fears about the long contract length if Alder is not a good fit for you. Customers are charged for return shipping.

Does Alder offer security cameras?

Yes, Alder offers indoor and outdoor security cameras. Alder’s outdoor camera is the YI Kami home security camera that includes high-resolution video, AI motion detection, two-way audio, and advanced night vision footage. The YI Indoor camera also has two-way talk, and night vision along with baby crying detection and lens distortion correction.

Does Alder have a mobile app for smartphone controls?

Yes, the Alder app lets you control your home security system entirely from your phone. You can view live HD video, and arm and disarm your system wherever you have an internet connection.

Does Alder Security require a contract?

Alder requires a three-year contract for all new customers.

How do you install an Alder home security system?

You can install your Alder home security system in as little as 15 minutes, with no professional installation required. Start by unboxing your panel and plugging it in at a central location. Create a master passcode that can be used to access and disarm your system. Install your motion sensors by following the installation guide on the panel display. Motion sensitivity can be adjusted on the back of the sensor for pet owners. After your motion sensors are installed, check to make sure your panel is picking up the signals. A live representative will confirm that your sensors are working properly. Next, install any of your indoor or outdoor cameras. Finish your installation by downloading the Alder app and signing into your account. You’ll then be able to access and monitor your system whether you are home or on the go.

Star Rating

2.7

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534 Reviews

Review Breakdown

5 grade

32%

4 grade

7%

3 grade

5%

2 grade

7%

1 grade

50%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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lizzie m. mcphearson Little Rock, AR

Representative had to return to home and explain to my understanding the system I wanted and what I was getting.

5 years ago

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Reply from Alder

Hi Lizzie. Thanks for your review. We appreciate hearing your feedback. Please reach out to us if you need anything!

Jun. 1st, 2018

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Miguel Reed Portsmouth, VA

The cameras are pretty good in quality, I wish I could see the last thing that happened in the panel but I don't think they have that feature yet.

4 years ago

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Reply from Alder

Miguel, thanks for your review. We are glad you chose Alder. Please reach out to us if you have any questions about the cameras--our tech support can be reached at 844-442-5337 Ext 731. Thanks again!

Jun. 28th, 2018

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robyn variste

alarm goes off and nothing is wrong. it has gone off in the middle of the night and it wasn't even a fire.

4 years ago

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Reply from Alder

Hi Robyn. Thanks for your review. Sorry to hear this has happened so far! Please let us know some more details at (if you could also include your phone number or Alder account number). Then we can make sure your system works properly. Thanks again.

Jul. 2nd, 2018

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Paulette Wells

The customer support I received was good, she was able to help me and give me money that was promised once I cancelled my other service. But, the salesmen need to be more honest to the customers so that they know what they are getting. The salesman I had was rude and lied to me.

4 years ago

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Reply from Alder

Thanks for your review, Paulette. We appreciate hearing from you. Sorry to hear about your experience with your Alder rep. Please let us know if there is anything we can do for you by contacting us at . We hope you enjoy using your new system.

Jul. 3rd, 2018

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Sandra Thomas

They talked to us and suddenly next thing I know they were putting the system in my house.

4 years ago

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Reply from Alder

Sandra, thanks for your review. Please let us know if there's anything we can do for you.

Jul. 3rd, 2018

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Kristine

They never come check equipment have had one guy stop only because I seen him on the road

4 years ago

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Reply from Alder

Hi Kristine. Thanks for your review! We apologize for that. Please reach out to us at with your phone number or account number so that we can fix that and make sure you get technical help whenever you need it.

Jul. 10th, 2018

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Howard Swinton Morrilton, AR

We chose this company because of their updated equipment. Customer service hasn't returned all of our calls.

4 years ago

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Reply from Alder

Hi Howard, thanks for your review. We apologize for your experience so far. Please reach out to us at so we can make sure your concerns are resolved and you have a smoother experience going forward. Thank you. --Scott

Jul. 11th, 2018

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Theresa Gonzales

No calls to verify active alarm being set off. Calls for confirmation. Including when Smoke Alarm activates

4 years ago

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Reply from Alder

Theresa, thanks for your review. Please reach out to us as needed at 844-442-5337.

Jul. 19th, 2018

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Natasha

Monthly fee was more than I was quoted. Was told the battery would last 6 months on each camera and I've already had to charge both of them. Most times the live feed doesn't load.

4 years ago

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Reply from Alder

Natasha, thanks for your review. I want to make sure things go more smoothly for you. Please know that you can call our tech support team directly at 844-442-5337 Ext 731 if you need anything. You may also contact us at if you have any other outstanding concerns.

Jul. 21st, 2018

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alicia morales Houston, TX

The sales rep are very friendly I was aware of the 60months contract, unfortunately I was under a contract with Brinks and Alder could not pay off the whole contract decided to cancel with the 3 days with Alder no issue just the long hold times to talk to someone other then that they are true and honest with their fees so its mind blowing how so many people just don't read the contracts. You get one in person and by email.

3 years ago

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Reply from Alder

Thanks for your review, Alicia. We appreciate your feedback. Sorry you had experienced long hold times, but because of your review, we will strive to improve on that going forward. Let us know if you need anything. --Scott

Jul. 3rd, 2019

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KATREAL Tunica, MS

My service is great but my account get charged every 14 days for 25.00 .Is this normal ?

3 years ago

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Reply from Alder

Thanks for your review. That's a good question. I recommend that you contact a billing agent at 844-442-5337 Ext 750 to make sure your payments are set up correctly. --Scott

Jul. 31st, 2019

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Bernadine Decherd, TN

Service was good....customer service is the worst I've ever experienced for a service that I paid for. I literally had to hang up on the rep because she wouldn't take NO that I did not want to renew my service. Wished I had read the reviews before signing up for your service!!! Hope I dont' have to retain a layer to end this. I did my part and paid for the 5 years I signed up for. Never missed or late on a payment, now do your part and honor my wishes to end this!

3 years ago

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Reply from Alder

Thanks for your review, Bernadine! Sorry to hear you've had this experience over the phone. I see that we're sending you a notice of cancellation for you to sign and return. We will be able to cancel your account once we receive it back from you. Please call us at 844-442-5337 Ext 917 if you have any questions, or go ahead and email me directly at .

Sep. 30th, 2019

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Carrie Shockley Summerville, SC

Not a very good experience. Customer service is not helpful. Equipment is cheap.

2 years ago

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Edward Cuffley Conway, SC

Not very good customer service . Wait times are ridiculous

2 years ago

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Renee Wetumpka, AL

My alarm has went off many times. To this date not 1 type of authority has showed up. Delay in duration time in app and home system update time, Long wait times via phone in re to tech trouble shooting. False sensor readings

2 years ago

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Roberts Wichita Falls, TX

would like 24/7 service and that the camera has limited space

2 years ago

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Kim Trout Lewisberry, PA

good experience. A little overpriced. Have had no problems so far.

2 years ago

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Caiti Austin, TX

I like the notification of the door opening, but I feel I didn't get enough time to consider my agreement and now feel stuck in a contract I no longer want.

2 years ago

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none Tucson, AZ

good i was showing the wife how the system worked and after I got in the shower well she set the alarm off and I couldn't find my phone so the police were call and arrived in a matter of minutes

2 years ago

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JACQUELINE WILTZ

6 second its not long enough to look at someone breaking into your home

2 years ago

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Teresa

A bit disappointing that I wasn’t explained the different contracts before signing updated

2 years ago

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Grant D

Good so far, but I think the follow up after the sale has been sub standard. No one called to follow up on product performance

2 years ago

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Angela

Could be better with customer service need to work on it

2 years ago

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Reply from Alder

Thank you for your feedback, Angela. We apologize that our service did not satisfy your expectations. I assure you that Alder has been improving so issues like this are less common. We would love to make things right if you give us another chance. Please feel free to reach out to me directly ([email protected]) with any further comments, concerns, or suggestions. Thank you.

May. 17th, 2023

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Manjit Charlotte, NC

They are friendly and the system is working the way it is expected. Everything was working properly after installation, but then I needed something to be replaced and I couldn't get a hold of anyone. They could improve customer support.

10 months ago

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Reply from Alder

Thank you for your feedback, Manjit! We're looking to improve and that is why I'm here. We would love to address these issues with you further. If you could please email me directly at [email protected] with the phone number associated to your account along with your post for further assistance.

Mar. 30th, 2023

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Latoya Grayer Baton Rouge, LA

Alarms system something always wrong for no reason my back door sensor just started back working after a week paid $100 for outside camera that doesn't work and wasn't aware I needed a permit for the police

10 months ago

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Kewon Crest Hill, IL

They charged my card when they said I was gonna have a free month, but I didn't get my free month. The set up is mostly do it yourself and I needed a business that would do more.

10 months ago

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Jasmine Bunn Upper Darby, PA

Because when this system was advertised to me I was told I would rd over a door camera and never did . When I call back to ask the rep told me that wasn't included in my pricing that was one of main reasons why I even wanted the alarm system because I receive a lot of packages

10 months ago

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Reply from Alder

Thank you for sharing your thoughts. We're looking to improve and make this right for you. I care about you, Jasmine and want to make sure you're happy with your system/cameras. We would love to address these issues with you further. If you could please email me directly at [email protected] with the phone number associated to your account so I can further help you out. Thanks!

Apr. 17th, 2023

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Felecia Green Hampton, GA

Sensors above no supervision. One monitor is not enough for a nice size house

10 months ago

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Reply from Alder

Thanks for sharing your feedback, Felecia. Alder is looking to improve and that is why I'm here. How are the sensors working for you now? Please feel free to reach out to me at [email protected] with any further comments, concerns or suggestions you wish to share. I would love to make things right if you give us another chance.

Apr. 20th, 2023