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Alder

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533 User Reviews

5.5

Overall Score

LAST UPDATED: May 15th, 2023

Alder provides a broad line of home security systems with 24/7 professional monitoring and mobile control. The company is an industry leader in fast emergency response times, with an average response time of 3.4 seconds or less.

You can choose to have your home security system installed by a professional or your alarm system can be shipped directly to your home and easily self-installed in approximately 15 minutes. Alder home security kits are built from scratch based on your specific needs and are priced accordingly. Alder home security monitoring ranges from $35 to $65 per month with no upfront costs and a three-year contract, and the company offers a 30-day risk free trial on any home security system.

Continue reading for more information about this home security company, or jump down to read Alder reviews from real customers.

Read the following Alder home security review below to see what the home security company has to offer (e.g. equipment and policy details), as well as determine what customers have to say about the provider.

Video Customer Reviews

Yusimi Customer Review Video About Alder

Yusimi

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The Good

  • Affordable Prices and Price-Lock Guarantee
  • Full Equipment and Warranty Options
  • Easy 15-Minute Self Installation
  • Alder Mobile App
  • Industry-Leading Response Time
  • Fire and Carbon Monoxide Warning
  • Smart Home Device Compatibility
  • Medical Alert Monitoring Services
  • No Credit Check

Affordable Prices and Price-Lock Guarantee

Alder home security packages are built from scratch based on your needs — the company doesn’t offer pre-made kits. An Alder home security kit could cost between $200 and $500, but the final cost of your kit will depend entirely on your needs. To get an estimate of what your home security will cost, you can get a free quote and an Alder representative will contact you within 24 hours. 

Alder home security system monitoring ranges from $35 to $65 per month with no upfront fees and a three-year contract. The company has a price-lock guarantee, so you can have peace of mind that your plan cost will not increase over time. In addition, as an Alder customer you don’t have to pay for base equipment unless you want equipment upgrades.

Full Equipment and Warranty Options

Alder home security systems have all the basics you should need for a fully-protected home, including the following security devices:

  • Touchscreen control panel
  • Motion sensor
  • Door sensor
  • Window sensor
  • Flood sensor
  • Doorbell camera
  • Indoor security cameras
  • Glass break sensor
  • Smart door lock
  • Smart smoke detector
  • Fire alarm

Alder also provides a limited 12-month warranty on all of its equipment. However, you can purchase a limited lifetime warranty for an additional monthly cost.

Easy 15-Minute Self Installation 

Alder doesn’t require a professional system installation, saving you money on installation labor fees. Instead, the company makes it easy to install your home security system in approximately 15 minutes. 

The installation process is primarily guided by the Alder touch-screen panel. Upon plugging in your panel, the install wizard will guide you step by step through the installation process. You will have to pair each monitor and camera to the panel before mounting them around your home.

Alder Mobile App

Alder has a mobile app that enables you to monitor and record home activity from any remote location. Through the app you can adjust outdoor and indoor camera angles for clearer views, and remotely arm your security system and lock doors. If and/or when alarms are triggered, you will receive real-time text and email notifications.

Industry-Leading Response Time

Alder Security has one of the quickest response times in the industry. Some home security companies can take up to 30 seconds to respond to an emergency signal, but Alder alarm systems respond in approximately 3.4 seconds or less — that's almost 10 times faster than competing home security companies.

Fire and Carbon Monoxide Warning

Alder Security's fire, smoke alarm, and carbon monoxide detectors instantly warn customers of environmental threats and trigger a response from local emergency personnel. 

Smart Home Device Compatibility

Alder systems are fully compatible with cutting-edge technology such as Amazon Echo, Google Assistant, and Google Home. These devices enable customers to use voice commands to control home security features.

Medical Alert Monitoring Services

Alder Security offers portable medical pendants that can be pressed to reach emergency help anytime, which is less common among home security companies. This makes the systems especially appealing to elderly homeowners who may occasionally need emergency medical assistance.

No Credit Check

Unlike some other home security providers, Alder does not require you to have a certain credit score requirement to gain access to its services. You may purchase an Alder security system with or without credit.

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The Bad

  • Home Automation Limitations
  • Limited Online Pricing Information

Home Automation Limitations

Home automation services with Alder Security are limited when compared to similar industry offerings. Customers do not have the option for garage door access or small appliance control devices.

Existing home automation equipment includes smart locks, security cameras, thermostat control, lighting control, and mobile app alerts. However, these features (including the Alder app) likely cost extra for homeowners, but the amount isn't specified on the company's website.

Limited Online Pricing Information

Alder does not list its pricing information on its website. This makes it difficult for customers to quickly compare Alder's pricing to other home security providers. The website encourages you to call an Alder representative or fill out a quiz to get a personalized quote.

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The Bottom Line

Alder sets itself apart from other home security companies with industry leading alarm response times of approximately 3.4 seconds or less — 10 times faster than competing companies. And with the company’s full suite of home security and medical alert products, you can rest assured that your home is protected and that you will get the help you need in case of emergency.

The company provides a broad line of home security solutions that are tailored to your needs and can be easily self-installed within 15 minutes. All Alder home security systems include a 30-day free trial. Thus, if you don’t like the service, you can cancel within 30 days and get your money back.

If, however, you are pleased with your system, you will have 24/7 professional monitoring with Total Life Safety, ranging in cost from $35 to $65 per month with no upfront costs, and you will have complete remote system access and control through the Alder mobile app. 

The Alder mobile app allows remote system access from anywhere in the world. Through the app you can view and adjust cameras, arm/disarm your system, and check in on your property at any time. Beyond the mobile app, it is also worth noting that all company systems are compatible with Smart Home technology, such as Amazon Alexa and Google Assistant.

On BestCompany.com, the majority of Alder reviews are outdated and don’t provide an accurate representation of the current customer experience with the company. That being said, many, and more recent, Alder reviews highlight positive experiences with the company, including an easy installation process and helpful customer service. However, many past customers mention getting locked into multi-year contracts and difficulties canceling service when needed.

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Alder Frequently Asked Questions

Does Alder offer an equipment warranty?

Alder offers a one-year limited warranty on all of its equipment. You can purchase a limited lifetime equipment warranty for an extra charge when requesting a quote.

How much is Alder Home Security?

Alder Home Security starts at $35 per month with no upfront costs. Monthly costs can reach up to $65 depending on the size of your system. Alder requires a three-year contract but also offers a price-lock guarantee to help keep costs fixed for loyal customers.

Does Alder Home Security provide a free trial period?

New Alder systems come with a 30-day trial period. The company promises your money back if you return it within the first 30 days. This can help settle fears about the long contract length if Alder is not a good fit for you. Customers are charged for return shipping.

Does Alder offer security cameras?

Yes, Alder offers indoor and outdoor security cameras. Alder’s outdoor camera is the YI Kami home security camera that includes high-resolution video, AI motion detection, two-way audio, and advanced night vision footage. The YI Indoor camera also has two-way talk, and night vision along with baby crying detection and lens distortion correction.

Does Alder have a mobile app for smartphone controls?

Yes, the Alder app lets you control your home security system entirely from your phone. You can view live HD video, and arm and disarm your system wherever you have an internet connection.

Does Alder Security require a contract?

Alder requires a three-year contract for all new customers.

How do you install an Alder home security system?

You can install your Alder home security system in as little as 15 minutes, with no professional installation required. Start by unboxing your panel and plugging it in at a central location. Create a master passcode that can be used to access and disarm your system. Install your motion sensors by following the installation guide on the panel display. Motion sensitivity can be adjusted on the back of the sensor for pet owners. After your motion sensors are installed, check to make sure your panel is picking up the signals. A live representative will confirm that your sensors are working properly. Next, install any of your indoor or outdoor cameras. Finish your installation by downloading the Alder app and signing into your account. You’ll then be able to access and monitor your system whether you are home or on the go.
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User Reviews

Star Rating

2.7

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533 Reviews

Review Breakdown

5 grade

32%

4 grade

6%

3 grade

5%

2 grade

7%

1 grade

50%

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Augie Sanchez Kissimmee, FL

They never told me about the 5 years contract.

5 years ago

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Reply from Alder

Thank you for your review, Augie. We always train our sales reps to be honest and up-front. If you feel concerned about your Alder agreement, please reach out to us at with your phone or account number. We'd love to resolve any concerns you have.

Apr. 4th, 2018

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Margarita Contreras Crystal City, TX

Two months we started getting alert noises on the control panel- indicating low batteries on windows etc. We are senior citizens did not what /how to turn off annoyings noise. We called Alder and technicians said that they would have to send batteries so that we could replace them. I asked if some tech could come do it cuz im 70 yrs old and w/ a dislocated knee cap could not be climbing. At that time tech said they were flooded w/ work/calls due to hurricane Harvey in Houston. Then we kept getting alert on panel and e-mails that batteries all over the entrnaces and motion detector w/ low batteries. We again called Alder and tech said that obviously something wrong w/ some switch and that a tech was needing to be scheduled to come check. To this date no batteries in mail and no tech has shown up. Yesterday e-mail flooded w/ elerts of low batteries. I called tech put me on hold. I finally hung up after being on hold for 20 min. I called back told tech not to transfer call cuz I did not want to be on hold to just give them message to call me and he said he could not do that. I had e-mailed Alder previously that being that that they have not been complying - they are breaking the contract and that I am thinking of looking into another home security. My home is not being protected.

5 years ago

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Reply from Alder

Margarita, thanks for your review and for relating your honest concerns. We deeply apologize this has been your experience with Alder so far. Please contact us at with your account number or phone number if you still need a resolution to your concerns. We want to make sure we can find the root cause of the issues and address them.

Apr. 4th, 2018

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La Donna deOsio Topeka, KS

Shady business practices. I stated to the salesman that came to my house that I wasn't interested in getting a new security system pointing out that I'd canceled my previous one to save money. I let myself be talked into a free 3 month trial, with the option to cancel within those 3 months, thinking it would give the young man another sale and cost me nothing. When I called to cancel I was informed that I was locked in for 5 years. I did file a complaint with the BBB but was still unable to get out of the farce of a contract though instead of $60 a month this sham of a company did lower the monthly payment to $25. Now I'm stuck paying close to $1,500 for a system I don't need or want. One star is much to good a rating for Alder.

5 years ago

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Reply from Alder

LaDonna, thank you for your honest review. We always appreciate hearing our customers' feedback. We apologize for this experience you've had with Alder. Please know you can always reach out to us at if you have any issues that still need to be resolved.

Apr. 4th, 2018

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Louise Johnson Warrenton, GA

This is the worst security company. The are targeting the elderly in rural areas. This company is getting elderly people to sign up not knowing they are locked into a contract for five years. There customer service is really bad. You will be a minimum of 20 minutes to speak with someone who can not assist you. My 90 yr old mother has been scammed. She can't afford $50 a month on a fixed income, and she can't cancel. Bad company.

5 years ago

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Reply from Alder

Hi Louise. Thanks for your review! Honest feedback means a lot to us at Alder. We apologize for the experience you and your mother have had so far. Please feel free to contact us at with your mother's account number or phone number so that we can clear away your concerns and help your mother feel more comfortable with her system.

Apr. 4th, 2018

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Margie Hamilton Covington, KY

Horrible customer service. Hope you don't ever move because you will have big troubles with them if you do. They don't live up to their word.

5 years ago

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Reply from Alder

Margie, we apologize for what you've experienced in regards to your Alder account. Please reach out to us at if there is anything more we can do for you.

Apr. 4th, 2018

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Juan G Paris, TX

Agent tells wonderfull things on alarm, but then you find you are trapped for 5 years, if you want to cancel you have to pay contract. If you sell your house you still have to continue contract, even if you die... this is insane... 5 years? Buying a car or what? If you want to avoid headaches never try this

5 years ago

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Reply from Alder

Juan, thanks so much for your review. Please reach out to us at with your account number or phone number so that we can resolve any concerns you have. We always provide special cancellations and move options when it comes to events like a death or selling your home.

Apr. 4th, 2018

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Hal Idaho Falls, ID

It you like sale people giving you false statements, customer service promising you one thing then not following through. Canceling the service a still getting charged, then this is a company for you.

5 years ago

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Reply from Alder

Hi Hal. Thanks for your review and for your feedback. We're sorry that you've had this type of experience with Alder so far. We would like nothing more than to resolve your concerns and honor your decision to set up your alarm system in the first place. Please contact us at so we can help!

Apr. 4th, 2018

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Doug Skipper Jonesboro, AR

Alder is a terrible company and uses con men to sell its products. We had to sign a five-year contract and when we moved to an apartment they moved our system and added one year to our contract without our consent. Several times our alarm was triggered but were never contacted. Representatives are very rude and have atendency to lie to customers. Stay away from this criminal enterprise. They will screw you and steal your money.

5 years ago Edited September 14, 2021

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Reply from Alder

Hi Doug. Thanks for your review. We always appreciate and value our customers' feedback, and that includes yours. We are sorry that you've had this kind of experience with Alder so far. Please know you can reach out to us at with your phone number or account number so that we can come to a speedy resolutions for these concerns. Thank you again.

Apr. 10th, 2018

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Teresa Ibarra Orange, TX

Alder are thieves & liars!! I have been getting the run around for about a month...no tech can come & fix my system & I'm still getting charged for service I don't have!! Try to cancel & being told that I am in a 60 mos contract so I have to pay!! This company is BS 😤

5 years ago

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Reply from Alder

Hi Teresa, thanks for your review. So sorry to hear this has been your experience so far with Alder. Please contact us at so that we can resolve your concerns and help you feel more comfortable about your account. Please let us know your Alder account number or phone number in your email so that we can get in touch with you quickly. Thanks again.

May. 17th, 2018

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margaret lowery Byron, GA

If I could give 0 stars I would. My electrical outlet that had the alarm system shorted out and the alarm system stopped working. I called Alder to cancel because it was going to be awhile before I could get an electrician to my house because half my outlets stopped working and I am using extension cords for my tv and other things. Anyway they would not let me cancel saying I was under a contract. I put a stop payment on the recurring payment because I was being charged for no service by Alder, In other words Alder was taking money out of my bank account for nothing, in effect they were stealing. Anyway today I got a past due letter threating a collection agency if I don't go back to letting them steal my money. In addition to that I am having financial issues anyway because I have been in a car accident in which my car was totaled, and now I am having to buy another car. I really can't afford Alder Service but that Alder being a bunch of crooks don't care about that, Avoid this company, I wish I had

4 years ago

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Reply from Alder

Hello Margaret. We're glad that you left us a review! But we apologize for the concerns you've had. Please email us at with your account or phone number so that we can help further resolve your concerns as they relate to the nature of your Alder agreement. We'd love to help as best we can!

Apr. 4th, 2018

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Ashley S. Lynchburg, VA

If I could give this "company" 0 stars, I would in a heartbeat. Absolutely 100% con artists. We gave them a try after one of their little door to door salespeople gave us their speech, and about an hour after the install I did more research on the company and found out that they had a wimpy 2 star rating with the BBB. We called to cancel immediately, as we were told there was a 3 day trial period in which we could cancel at any time with no fees. Let me talk about the run around we got from the very first time we called. Firstly, you have to FAX your request to them to cancel your services, because apparently Alder is stuck in some time warp from 2 decades ago. Regardless, we did, and we have confirmation of sending it, it being received, dates, times, etc. 2 days later, nearing the end of the trial, my husband called again to make sure our cancellation was done. They had the absolute stones to limply say "oh, we haven't received it yet". Yes, they had. We had the confirmation that it had been received, and as soon as my husband mentioned it, suddenly our fax was magically found! We were told the cancellation was finished and we would be receiving a box to send our equipment back in. So, we relaxed. Guess what I got today? Not a box! A $55 charge to our bank account! Even after we have documentation of everything being completed during our 3 day trial. Do not EVER do business with this place. We have now had to put a stop payment on our account, we have marked this place as fraud with our bank, and all of our documents and paperwork are now with our lawyer. What an absolute nightmare.

4 years ago

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Reply from Alder

Hi Ashley. Thanks for your review. I apologize for your experience so far with Alder. But I thank you for your thorough feedback. If you could, please contact us at with your phone number or Alder account number so that we can make sure all concerns are resolved and that we make sure you get a full refund once we receive your equipment. Thank you again.

Jun. 25th, 2018

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Henry Bonner Roanoke, AL

The equipment got old and they never replaced it. They act like a bunch of mafia people and make you do things you don't wanna do. They have a C- on the Better Business Bureau and I think it should be lower than that.

4 years ago

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Michael Hill

I can never get in touch with your customers service when in Need

4 years ago

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Reply from Alder

Michael, thanks for your review. We appreciate your feedback. We apologize that this has been your experience so far. Please contact us at with your account number or phone number so that we can ensure you can get quick access to help when you need it.

Jul. 2nd, 2018

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Mary oman

Equipment is out of date. Lots of false alarms. When you call them you go through 4 it 5 different people and you still get no correct answer. Alarm was going off and they could not shut it off and could not come out for 5 days. Unacceptable.

4 years ago

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Reply from Alder

Hi Mary. Thanks for your review. We're sorry to hear this has been your experience. Please reach out to us at with your phone number or Alder account number, so that we can make sure your concerns are resolved. I want to make things right going forward. Thanks! --Scott

Jul. 2nd, 2018

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Theresa

I was told they would buy out my contract and that did not happen. I was paying for cameras that did not do what they said it would. I could not get help on any of it.

4 years ago

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Reply from Alder

Theresa, thanks for your review. Sorry that this has been your experience so far. We would be more than happy to pay off your previous contract--Please contact us at with your phone number or Alder account number. Also, if you could provide us the final bill statement and copy of the contract from your previous company, we can help out with their buyout. Thanks again! --Scott

Jul. 2nd, 2018

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Gwendolyn Hart Kensett, AR

Was considering this company today and I’m glad I did not! The pitch was good but once I looked into it more I decided not to let them install anything! I told them to cancel it immediately and I will follow up and make sure it is and that they do not charge my account for anything. When the guy came to do the install he was unsure about how to do it big red flag!

4 years ago

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Reply from Alder

Gwendolyn, thanks for your review. Sorry this has been your experience! We'd like to make sure we resolve your concerns as they relate to the installation. Feel free to email us at so that we can get some more details as to what happened. Thanks again. --Scott

Jul. 5th, 2018

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Allison Harrison Louisville, KY

I had a service call appt with Alder today 7/2 between the hours of 11-2 pm Eastern time. At 2:03 pm, I called to ask about my appt and was told that the service tech would arrive shortly. I called again at 2:30 customer service could not reach the service guy by phone before I was bounced around on the call. I had to MISS an entire day of work without pay for your service tech not to show up and not to even call! I am a very dissatisfied customer, you bill late and do not show up for appointments and your phone hold time is too long. At this point, my husband and I are very unhappy with Alder and prefer to DISCONTINUE our contract and service immediately with Alder. You have VERY VERY POOR customer service!

4 years ago

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Reply from Alder

Hi Allison. Thanks for your review. We're sorry that this has been your experience so far! Please contact us at with your phone number or Alder account number so that we can come to a speedy resolution concerning your appointment. I'd like to make sure we make things right for you! Thanks. --Scott

Jul. 5th, 2018

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Melvin Moore

The equipment is fine, it does its job. They have me waiting almost 3 weeks for cameras, and they didn't call or show up.

4 years ago

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Reply from Alder

Melvin--thank you for your review. We apologize for your experience so far! Please reach out to us at with your phone number or account number so that we can rectify this issue. Thanks again.

Jul. 3rd, 2018

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Mary Romero Henryetta, OK

I changed my mind the day after they installed it, and they won't respond to my requests to have it pulled. I don't think the equipment is what they said it was.

4 years ago

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Reply from Alder

Hi Mary, thanks for your review. Sorry you've had this experience so far! I see that we are cancelling your account and will issue a full refund once we receive the equipment. I apologize for the delay in this process! Please contact us at if you need any more help. Thanks. -Scott

Jul. 9th, 2018

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Wayne Hannah Anderson, IN

They tell you one thing and do something else. My experience with them was a bunch of lies

4 years ago

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Reply from Alder

Thank you for your review, Wayne. Sorry to hear this has been your experience with Alder so far! Please reach out to us at so that we can make sure your concerns get fully resolved. Thanks again! -Scott

Jul. 9th, 2018

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Linda Webster Salt Lake City, UT

They don't repair their equipment and they're a terrible company to work with.

4 years ago

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Reply from Alder

Hi Linda, thanks for your honest review. We appreciate your feedback. Sorry to hear this is how you feel so far! Please contact us at with your phone number or Alder account number so that we can engage in a more detailed dialogue and help you resolve your concerns. Thanks! --Scott

Jul. 9th, 2018

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Patrice Taylor Dallas, TX

Alder is a scam, Do not feed into their lies. They never told us about a 3 day cancellation or the 5 year contract. They will not let you cancel the service with them. If i could give them 0 stars i would.

4 years ago

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Reply from Alder

Hi Patrice, thanks for your review. Sorry you've had this experience with Alder so far. We want to make sure we rectify your concerns. Please contact us at so that we can have a more detailed discussion about resolving your main concerns. Thanks again! -Scott

Jul. 10th, 2018

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Charlaine Skeel

I felt they took advantage of my situation, I thought I was talking with a representative from my current security co. When I asked if he was working under contract with the company I was with he didn't deny it just saying we're our own company. The technician did not put sensors on doors he listed as being secured & did not activate the remote but told me it was ready to go. I spent an hour on the phone with another technician setting these things up myself. I was charged the activating fee of $9.80 twice when I questioned it I was told they didn't know why that happened but they could not credit it until I sent them a copy of my bank statement proving both payments had cleared my account! I had no issues with the company I had been with for the past 10 years and I regret changing.

4 years ago

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Reply from Alder

Thank you for your review, Charlaine. I apologize this has been your experience with Alder so far. Please contact us at with your phone number or Alder account number so we can come to a speedy resolution and make sure you have a smoother experience going forward! Thanks again. -Scott

Jul. 10th, 2018

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Byron Smith

Not honorable!! Heading into 3 months and haven't held up to their part of the contract. Still haven't bought out contract from Guardian!!

4 years ago

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Reply from Alder

Byron, thank you for leaving a review. Sorry to hear this! Please know that we want to make sure we take care of paying off your previous company. I apologize for the delay. If you can, please send us a copy of the Guardian contract as well as your Guardian final bill statement if you haven't already. You can send them to . Otherwise, I will look into why there has been this delay. Thanks! -Scott

Jul. 10th, 2018

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Leonard Phillips

The company is trash there products are trash and customer service is trash

4 years ago

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Reply from Alder

Hi Leonard, thanks for your review. We're sorry you feel this way! If there is anything specific we need to help you out with, please let us know it by contacting us at with your phone number or Alder account number. Thanks again. -Scott

Jul. 10th, 2018

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Connell Thompson Jacksonville, FL

I don't know why I went with this company, but it was a mistake. The equipment and customer service is poor.

4 years ago

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Reply from Alder

Connell, thanks for your review. Sorry to hear this. Please reach out to us at with your phone number or Alder account number so we can resolve your concerns as they relate to equipment and service. Thank you. --Scott

Jul. 11th, 2018

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Annie Blunt Monroe, LA

I am dissatisfied with this service. It's not working properly, it keeps going off at night and says it is a miscalculation, it's a failure. I don't think they are trustworthy.

4 years ago

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Reply from Alder

Annie, thanks for your review! We're glad you chose Alder.

Jul. 9th, 2018

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Brittany Monongahela, PA

If I could give 0 stars I would. Our salesperson told us to give him a month’s notice if we ever want to cancel. We haven’t been able to contact him since he sold us our system which was 7 months ago. Customer service is a joke and told us there is nothing they can do about it. Terrible service, I wouldn’t want anyone to get this security system. A waste of money for months because no one will help us cancel our service.

4 years ago

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Reply from Alder

Thanks for your review. I apologize that this has been your experience so far. I'd like to change that and get things rolling more smoothly for you. Please, reach out to us at with your phone number or Alder account number. Thanks again.

Jul. 23rd, 2018

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Melody Brown Corsicana, TX

Dishonest company that does not follow through. Their salesperson lied his way into our home. Now they consistently disconnect the call when l contact them. They have yet to send me documentation that they promised, and when I asked to speak to a manager, they hung up.

4 years ago

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Reply from Alder

Thank you for your review. We apologize for what has happened thus far and want to ensure a resolution is reached. Please contact us at with your phone number or Alder account number. Thanks again.

Jul. 23rd, 2018

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Review Source

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Charles Wiant

You haven't removed your equiptment after we canceled service.

4 years ago

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Reply from Alder

Charles, thanks for your review. Sorry for your frustration. Please reach out to us at 844-442-5337 if you need any follow up with your system.

Jul. 23rd, 2018

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Verified Customer

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Review Source

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Anoymous

They are not a company that I will ever use again. They are shady and unwilling to work with its customers. They try to trick you into a contract when you clearly state you can not be in a contract. Then they try to make you pay an outrageous price for their service that you will not even be getting.

4 years ago

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Reply from Alder

Thank you for your review. We apologize things have gone this way so far! We'd love to make sure we rectify things and provide you a resolution. Please, reach out to us at with your phone number or Alder account number. Thanks again.

Jul. 23rd, 2018

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Debra Hall Lexington, SC

A young man came to my house to see about putting a sign in my yard in order to advertise their business. He talked his way in the door and kept pushing his service. He didn't mention that in order to install the sign we had to sign up for the service to last for 3 years and also put a card on file. He was really pushy when I refused to put my card on file. He then left without giving me any information on how to contact the company for later on questions. In my opinion this is not the way to earn customers.

4 years ago

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Reply from Alder

Debra, thanks for your review. We appreciate your thoughts. But we also apologize this has been your experience so far! Please feel free to reach out to us at with your phone number or account number so that we can resolve any concerns you still may have. Also, our number is 844-442-5337 for your reference. Thanks again.

Jul. 30th, 2018

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LILLIAN BELL Alexandria, LA

THIS COMPANY IS DETERMINED TO WORSEN IT'S RECORD. FIRST OF ALL, COULDN'T GET IN TOUCH WITH ANYBODY TO CANCEL UNTIL IT WAS TOO LATE, SO THEY SAY. THEY SENT A REPLY THAT THEY WERE TRYING TO CONTACT US TO PICK UP THEIR EQUIPPMENT, AND THEY WOULD REFUND THE CHARGES. NOT ONLY IS THAT NOT TELLING THE TRUTH, THAT THEY TRIED TO MAKE CONTACT, THAT IS SO VERY NOT TRUE. CALL WAITING WOULD HAVE INDICATED CALLS MISSED WHEN I CHECKED. ALSO, IN A MONTHS TIME I HAVE BEEN BILLED TWICE IN JUNE, AND EARLY JULY, AND NEITHER AMOUNT WAS THE PRICE QUOTED, BUT MUCH HIGHER AND TO TOP IT OFF, IT LOOKS LIKE THEY HAVE CHANGED THEIR NAME?

4 years ago

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Reply from Alder

Thank you for your review. Sorry to hear this has been your experience with Alder so far. Of course, we never leave any customer hanging with two bills to pay, and we are more than happy to proceed with a buyout check. Please reach out to us at , or call our account resolutions team at 844-442-5337 Ext 752. Thanks. --Scott

Jul. 9th, 2018

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Alyse Anniston, AL

Service is horrible. I never received my equipment that was promised and they claim I can not cancel my service.

4 years ago

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Reply from Alder

Alyse, thanks for your review. Sorry for how things have gone so far! Please reach out to us at with your phone number or Alder account number so we can get your concerns resolved and go forward more smoothly. Thanks again.

Jul. 30th, 2018

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Katrina Ruth Longmont, CO

Alder continues to bill us monthly after we cancelled more than a year ago. They have now provided 13 months of refunds because they have not been able to stop the continued billed despite acknowledging that they did receive our cancellation in writing in May2017. This month, again, I received an additional automatic draft for Alder. I have to take time from MY business day to call during their billing department's hours to solve THEIR issue. It is frustrating and seems never ending. Do Not Use this company.

4 years ago

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Reply from Alder

Thanks for your review. I apologize for your frustration. We want to make sure we send another month's refund to you as soon as possible. Please call our account resolutions team at 844-442-5337 Ext 752. Thanks again!

Aug. 6th, 2018

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Sarah glick Tarpon Springs, FL

Called about some motion sensors on June 6,2018 stayed they have been mailed out today is August 10th still have not received anything this Company is a joke. Do not sign up.

4 years ago

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Reply from Alder

Hi Sarah. Thanks for your review. Sorry for your concerns! I'd like to make sure we're taking care of you. Please email us at so that we can have a more detailed dialogue and expedite those sensors to you. Thanks again. --Scott

Aug. 13th, 2018

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Lovie Fairs Cleveland, MS

We cancelled with this company because they lied to my 80 year old mother now they continue to call and harass her

4 years ago

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Reply from Alder

Thanks for your review. We apologize that this is how things have gone so far! I would love to make sure your concerns get fully resolved--feel free to reach out to me at with the account number or phone number associated with the account. Thanks again. --Scott

Aug. 20th, 2018

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Pamela Rayford Killeen, TX

OMG!!! I just had a crook ring my doorbell!! :O People PLEASE be wary of service technicians coming by your home unexpectedly! I have had ADT home security for 10 yrs. I have and ADT sign posted outside and stickers on my home window. Just now (approximately 10 minutes ago) my doorbell rang. Upon answering, there was a young man at the door dressed in shorts a dark blue collared t-shirt and dark blue baseball cap wearing a lanyard around his neck. The young man proceeded to tell me he was from ADT and was sent to "update" my home security system with a new "chip". He stated he needed to enter my home to see my security keypad. I informed him I do not allow strangers inside my home without prior coordination, announcement from their company that they are coming. I stepped outside to speak to him. He goes on to show me a pamphlet w/a picture of my ADT home security system keypad in it. I verified the picture was indeed my keypad. He then begins to tell me that if there was military in the home, they could get a discount but that he needed to enter my home to update the pad with a new chip. I verify that I'm retired military. He then asks my name and information and attempts to fill out paperwork w/said information. At this point I notice the word "Alder" printed on the left breast of his t-shirt, his lanyard, his baseball cap and his pamphlet. I ask him "what is Alder"? He begins to stutter and tells me it is a section of ADT. I ask him to leave the pamphlet, let me look over it, google Alder and verify w/ADT that they had in deed dispatched him to my home. He then begins to double speak about how if I called ADT they would tell me Alder was a separate company. I turn away while he is talking and go back into my home. He continues on down my block. I google Alder once inside and find they are a security company who uses deceptive business practices to get people to use their services. I then called ADT....who verified they had sent NO ONE out to update my system!!!! I would like to warn the general public about this company.

4 years ago

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Reply from Alder

Hi Pamela. Thanks for your review! I appreciate hearing what happened, and I apologize for this experience. We are a legitimate alarm company, and I apologize for the choices that particular sales rep made and his being unclear with you. Do you remember his name or badge number? I'd like to make sure this doesn't happen again. Feel free to email me at with a response. Thanks again. --Scott, Alder Account Resolutions.

Aug. 27th, 2018

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Marcus Hanna Wellston, OK

The system installed is not what I was told I would be receiving and the 2 year contract was actually a 5 year. The smoke alarm goes off at random times even if I set it outside in the fresh air ( I live in the country so it really is fresh air). Unfortunately I didn't catch it being a 5 year contract because the sales rep who came to my house told me it was only a 2 year and I trusted him like an idiot. Now if I want to cancel they want 90% of the remaining charges for the service that I don't even use so I am just stuck with it for now. Over all I wouldn't suggest this service to anyone.

4 years ago

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Reply from Alder

Hi Marcus. Thanks for your review. Sorry you feel this way so far! I'd like to help resolve your concerns concerning the agreement length and the smoke detector. Please reach out to us at with your phone number or Alder account number. Thanks again. --Scott

Sep. 4th, 2018

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Lisa McBee Southlake, TX

I have moved from my home where I used Alder. I no longer need the services as my new home has a different system installed. I called today to cancel my service and they indicate that I have no option to do so. That either the new buyers can take over the account or that I can transfer my account. They indicated that I would have to pay a 90% penalty should I simply cancel but could not tell me what that amount would be. They indicated they could only send that information to me via regular mail, which will take days. They said there was no option to send the info via email or even provide the info to me over the phone. This is a BAD, MANIPULATIVE business practice, leaving customers in the dark about their billing/customer service practices. I will be contacting the BBB about this company. I will also be leaving bad review on social media sites, warning my friends and family of this tyrannical company. I have requested a supervisor call me but have yet to hear from them. What happened to the customer is always right? What happened to business transparency? This is totally unacceptable.

4 years ago

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Reply from Alder

Hi Lisa. Thanks for your review. We apologize that you've had this experience so far! Please reach out to us at with your account info so that we can come to a resolution for you and make things go more smoothly. Thanks again. --Scott

Sep. 6th, 2018

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Jennifer Hartsville, SC

We tried,to cancel but they said its,gonna cost it. But they are charging us $30 and,then another $30 every month this is crazy!!!!!!!!!!!

4 years ago

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Reply from Alder

Hi Jennifer. Thanks for your review. Sorry that you feel this way so far! Let's resolve your concerns--we invite you to reach out to us at with your account info so that we can help you feel more comfortable about your account and system. Thanks again. --Scott

Sep. 6th, 2018

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Kristen Sorrells Hope, AR

WARNING‼️I have had the worst experience EVER dealing with this company. Dating back to June when the system was installed, first they left my house with wires hanging everywhere because the lady clearly had no clue of what she was doing and had to come back the next day because it had taken her like well over 2 hours already and she still couldn’t figure out what was wrong. So, the next day she finally got it figured out and then later that night we couldn’t even set the alarm because every time we armed it for stay the alarm went off. She came back and supposedly fixed it but didn’t so they had to send someone else out the next WEEK! During this time while we waited. we went on vacation and came back to my son bike being stolen and went to look back on our cameras and GUESS WHAT THEY HAD STOPPED WORKING FOR THE WHOLE WEEK WE WERE GONE ON VACATION!😡 So we couldn’t even reference the camera to see who had stolen my son bike. Then when the man came he took my motion detector that I had told them I wanted and said I could keep it over the phone but the installer said he was told to replaced it with a glass break censor which I already had! Then on top of all this they never canceled my previous alarm system like they said they had so we were charged for two systems in a months time. THEN to top that off I was lied to about what all features they system had that I told them I really liked about my old system like being able to control my Heat and Air. After all this I was just FED UP! So I called the representative that sold it to us to cancel it and he told me he was taking care of it but DIDNT because I found out just last week they had billed me for it on August 20, 2018 and THEN I was charged more for it than I what I was told I would be! So when I called to cancel they were no help! They were rude! Tried to manipulate me into keeping the system and refused to discuss with me my options, claimed they could only mail it to me. So I just got it in the mail today and it stated I MUST PAY 90% ($3,000) of agreement before canceling...otherwise the payments will continue!!😡 So i called and I just got off the phone and again they tried to manipulate me! NO WAY! And I will not be paying for crap that was sold to me under FALSE CLAIMS!

4 years ago

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Reply from Alder

Kristen, thanks for your review. I appreciate your feedback, and I apologize for what has happened so far. I'd like to look over your account and figure out the best resolution with you. Please contact us at so we can engage in a more detailed dialogue. Thanks again. --Scott

Sep. 10th, 2018

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Charlotte Leach Decatur, AL

I ve been trying to cancel my account. After 4 transfers, 50 minutes, I am told by an account representative: We can only send a cancellation by USPS. No overnight, no email.no credit card payment. I never engage the system. Batteries die and beep. The equipment becomes unusual and beep. It is hot wired into my house and I can only shut it off for a week.

4 years ago

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Reply from Alder

Hi Charlotte. Thank you for your review. Sorry this has been your experience so far! I'd like to make sure we resolve your concerns. Looks like we mailed out a cancellation form for you just earlier today. You can watch for that in the mail, but also, feel free to email us at so we can make sure things get taken care of. Thanks again. --Scott

Sep. 14th, 2018

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Debra McMillian-Marshall Houston, TX

This company is not reliable. I have been trying to cancel my service with no resolution. I have contacted the CEO, so far no resolution. I can no longer afford this system due to limited income. Please can someone look into this and contact me

4 years ago

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Reply from Alder

Debra, thanks for leaving a review! I appreciate your feedback, and I apologize that things have gone this way so far. I reviewed your account and want to look into possible further options than you've already been given. Please contact us at so that we can work to resolve your concerns. Thanks again! --Scott

Sep. 14th, 2018

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Rhonda Mueller Wasilla, AK

I had Alder for years, whenever we went on vacation and armed the house there was always a malfunction. Finally got tired of being stressed while away from home so called and canceled the service. They were very rude on the phone and stated I had a contract with them. I told them I had the unsigned contract right in front of me and even sent them a copy of the unsigned contract with the bogus bill they sent me. Then they stated I committed over the phone which makes no sense if I wouldn’t even sign a hard copy. I stopped the auto payments and continue to get bills in the mail and threatened to be turned over to collections. I kept getting calls from them so blocked their number or just don’t answer if I don’t know who the call is from. This is a bully company and I would not recommend.

4 years ago

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Reply from Alder

Thanks for your review, Rhonda. Sorry that you've had this experience so far. I'd like to look into your account and work towards a resolution with you. Please feel free to reach us via so that we can have a more detailed dialogue. Thanks again. --Scott

Sep. 18th, 2018

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Crystal Norris Gadsden, AL

My door was kicked in back in July. Alder did not tell officers to ask for a verbal password! I have been trying to cancel since. My alarm system hasn't worked since due to the key pad being smashed and door sensor being knock completely off. I am still being charged 60 each month for services that I am not using and Alder is continuing to tell me to hold to look in further to my account with no resolution. My next step is a lawyer! This is ridiculous, and I advise NO ONE TO USE THERE services!

4 years ago

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Reply from Alder

Crystal, thank you for your review. I apologize for what has happened. Please reach out to us at so that we can make sure your concerns are fully resolved. Thanks again. --Scott

Sep. 18th, 2018

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Amy Baytown, TX

This company is a joke! I called the costumer service to disconnect my service and they told me I had to pay $3,000 for cancellation,and on top of that I had a contract with them for 60 months which I originally told would be 24 months! Bad reviews all around! #alderisascam

4 years ago

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Reply from Alder

Hi Amy. Thanks for your review. I appreciate your feedback. Sorry things have been this way so far! I'd like to look for a resolution for you. Please feel free to contact us at with your phone number or Alder account number. Thanks again! --Scott

Sep. 24th, 2018

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Gregory Shaw Pahrump, NV

They have me waiting a month for a call back to schedule a tech to fix the alarm. This has already sent the Sheriff to my house for NO reason. They questioned me about my own home. And they STILL wont send a tech. Why bother with a "BOY WHO CRIED WOLF" company?

4 years ago

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Reply from Alder

Gregory, thanks for your review. I apologize you've had this experience so far. I'd like to look for a fair resolution for you. Please feel free to contact us at so we can engage in a more detailed dialogue. Thanks again. --Scott

Sep. 24th, 2018

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Annie Beckom Milledgeville, GA

This company I wanted to cancel my service and I wanted to know the pay out which they said they would send me ,this been almost a month ago never received it , when I talk to them early on a sale representive talk real nasty to me and told me that I wasn't able to cancel the contract

4 years ago

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Reply from Alder

Annie, thanks for your review. Sorry you feel this way, and for what's happened. I'd like to make sure we come to a resolution. Looks like you were in touch with our account resolutions managers. You can feel free to email us at , too. Thanks again. --Scott

Sep. 25th, 2018

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NaDine Marshall, TX

This is the worst by far and their customer service is next to nothing. I am cancelling my service with them and they keep asking for a final bill or a contract with the previous company which I do not have a contract. They were doing a month to month payment with me. Then another rep asks for my bank account in which I was doing auto withdrawal. Then they say that would not work. I don’t think they really know what to do other than to mislead customers and not have good people skills. I would not recommend them to anyone unless that person wants to be misled or swindled out of their hard earned money. The Better Business Bureau need to take a serious look into this misleading company with unethical practices. They are manipulators who try to use scare tactics. Those do not work on everyone. The company is full of unskilled people that delivers very poor customer service.

4 years ago

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Reply from Alder

Thanks for your review. I apologize for your experience so far! I'd like to help make sure we resolve your concerns. Feel free to contact us at with you phone number or Alder account number. I want to make sure you can feel more comfortable with things. Thanks again. --Scott

Sep. 27th, 2018

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