Alder

Name: Alder
Rating: 2.7

2.7

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534 User Reviews

5.5

Overall Score

2.7

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534 User Reviews

5.5

Overall Score

LAST UPDATED: June 2nd, 2023

Alder provides a broad line of home security systems with 24/7 professional monitoring and mobile control. The company is an industry leader in fast emergency response times, with an average response time of 3.4 seconds or less.

You can choose to have your home security system installed by a professional or your alarm system can be shipped directly to your home and easily self-installed in approximately 15 minutes. Alder home security kits are built from scratch based on your specific needs and are priced accordingly. Alder home security monitoring ranges from $35 to $65 per month with no upfront costs and a three-year contract, and the company offers a 30-day risk free trial on any home security system.

Continue reading for more information about this home security company, or jump down to read Alder reviews from real customers.

Read the following Alder home security review below to see what the home security company has to offer (e.g. equipment and policy details), as well as determine what customers have to say about the provider.

Video Customer Reviews

Yusimi

05 May 2023

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The Good

Affordable Prices and Price-Lock Guarantee
Full Equipment and Warranty Options
Easy 15-Minute Self Installation
Alder Mobile App
Industry-Leading Response Time
Fire and Carbon Monoxide Warning
Smart Home Device Compatibility
Medical Alert Monitoring Services
No Credit Check

Affordable Prices and Price-Lock Guarantee

Alder home security packages are built from scratch based on your needs — the company doesn’t offer pre-made kits. An Alder home security kit could cost between $200 and $500, but the final cost of your kit will depend entirely on your needs. To get an estimate of what your home security will cost, you can get a free quote and an Alder representative will contact you within 24 hours.

Alder home security system monitoring ranges from $35 to $65 per month with no upfront fees and a three-year contract. The company has a price-lock guarantee, so you can have peace of mind that your plan cost will not increase over time. In addition, as an Alder customer you don’t have to pay for base equipment unless you want equipment upgrades.

Full Equipment and Warranty Options

Alder home security systems have all the basics you should need for a fully-protected home, including the following security devices:

Touchscreen control panel
Motion sensor
Door sensor
Window sensor
Flood sensor
Doorbell camera
Indoor security cameras
Glass break sensor
Smart door lock
Smart smoke detector
Fire alarm

Alder also provides a limited 12-month warranty on all of its equipment. However, you can purchase a limited lifetime warranty for an additional monthly cost.

Easy 15-Minute Self Installation

Alder doesn’t require a professional system installation, saving you money on installation labor fees. Instead, the company makes it easy to install your home security system in approximately 15 minutes.

The installation process is primarily guided by the Alder touch-screen panel. Upon plugging in your panel, the install wizard will guide you step by step through the installation process. You will have to pair each monitor and camera to the panel before mounting them around your home.

Alder Mobile App

Alder has a mobile app that enables you to monitor and record home activity from any remote location. Through the app you can adjust outdoor and indoor camera angles for clearer views, and remotely arm your security system and lock doors. If and/or when alarms are triggered, you will receive real-time text and email notifications.

Industry-Leading Response Time

Alder Security has one of the quickest response times in the industry. Some home security companies can take up to 30 seconds to respond to an emergency signal, but Alder alarm systems respond in approximately 3.4 seconds or less — that's almost 10 times faster than competing home security companies.

Fire and Carbon Monoxide Warning

Alder Security's fire, smoke alarm, and carbon monoxide detectors instantly warn customers of environmental threats and trigger a response from local emergency personnel.

Smart Home Device Compatibility

Alder systems are fully compatible with cutting-edge technology such as Amazon Echo, Google Assistant, and Google Home. These devices enable customers to use voice commands to control home security features.

Medical Alert Monitoring Services

Alder Security offers portable medical pendants that can be pressed to reach emergency help anytime, which is less common among home security companies. This makes the systems especially appealing to elderly homeowners who may occasionally need emergency medical assistance.

No Credit Check

Unlike some other home security providers, Alder does not require you to have a certain credit score requirement to gain access to its services. You may purchase an Alder security system with or without credit.

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The Bad

Home Automation Limitations
Limited Online Pricing Information

Home Automation Limitations

Home automation services with Alder Security are limited when compared to similar industry offerings. Customers do not have the option for garage door access or small appliance control devices.

Existing home automation equipment includes smart locks, security cameras, thermostat control, lighting control, and mobile app alerts. However, these features (including the Alder app) likely cost extra for homeowners, but the amount isn't specified on the company's website.

Limited Online Pricing Information

Alder does not list its pricing information on its website. This makes it difficult for customers to quickly compare Alder's pricing to other home security providers. The website encourages you to call an Alder representative or fill out a quiz to get a personalized quote.

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The Bottom Line

Alder sets itself apart from other home security companies with industry leading alarm response times of approximately 3.4 seconds or less — 10 times faster than competing companies. And with the company’s full suite of home security and medical alert products, you can rest assured that your home is protected and that you will get the help you need in case of emergency.

The company provides a broad line of home security solutions that are tailored to your needs and can be easily self-installed within 15 minutes. All Alder home security systems include a 30-day free trial. Thus, if you don’t like the service, you can cancel within 30 days and get your money back.

If, however, you are pleased with your system, you will have 24/7 professional monitoring with Total Life Safety, ranging in cost from $35 to $65 per month with no upfront costs, and you will have complete remote system access and control through the Alder mobile app.

The Alder mobile app allows remote system access from anywhere in the world. Through the app you can view and adjust cameras, arm/disarm your system, and check in on your property at any time. Beyond the mobile app, it is also worth noting that all company systems are compatible with Smart Home technology, such as Amazon Alexa and Google Assistant.

On BestCompany.com, the majority of Alder reviews are outdated and don’t provide an accurate representation of the current customer experience with the company. That being said, many, and more recent, Alder reviews highlight positive experiences with the company, including an easy installation process and helpful customer service. However, many past customers mention getting locked into multi-year contracts and difficulties canceling service when needed.

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Alder Frequently Asked Questions

Does Alder offer an equipment warranty?

Alder offers a one-year limited warranty on all of its equipment. You can purchase a limited lifetime equipment warranty for an extra charge when requesting a quote.

How much is Alder Home Security?

Alder Home Security starts at $35 per month with no upfront costs. Monthly costs can reach up to $65 depending on the size of your system. Alder requires a three-year contract but also offers a price-lock guarantee to help keep costs fixed for loyal customers.

Does Alder Home Security provide a free trial period?

New Alder systems come with a 30-day trial period. The company promises your money back if you return it within the first 30 days. This can help settle fears about the long contract length if Alder is not a good fit for you. Customers are charged for return shipping.

Does Alder offer security cameras?

Yes, Alder offers indoor and outdoor security cameras. Alder’s outdoor camera is the YI Kami home security camera that includes high-resolution video, AI motion detection, two-way audio, and advanced night vision footage. The YI Indoor camera also has two-way talk, and night vision along with baby crying detection and lens distortion correction.

Does Alder have a mobile app for smartphone controls?

Yes, the Alder app lets you control your home security system entirely from your phone. You can view live HD video, and arm and disarm your system wherever you have an internet connection.

Does Alder Security require a contract?

Alder requires a three-year contract for all new customers.

How do you install an Alder home security system?

You can install your Alder home security system in as little as 15 minutes, with no professional installation required. Start by unboxing your panel and plugging it in at a central location. Create a master passcode that can be used to access and disarm your system. Install your motion sensors by following the installation guide on the panel display. Motion sensitivity can be adjusted on the back of the sensor for pet owners. After your motion sensors are installed, check to make sure your panel is picking up the signals. A live representative will confirm that your sensors are working properly. Next, install any of your indoor or outdoor cameras. Finish your installation by downloading the Alder app and signing into your account. You’ll then be able to access and monitor your system whether you are home or on the go.

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User Reviews

Star Rating

2.7

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534 Reviews

Review Breakdown

5 grade

32%

4 grade

3 grade

2 grade

1 grade

50%

Sentiment Criteria

Value

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Quality

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Service

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Featured Review

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Verified Customer

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Daysha Indianapolis, IN

The installation was easy. I haven't had any problems with the equipment, no malfunctions. Everything works great. They were very helpful. Made the process easy I had no problems.

10 months ago

Reply from Alder

Thank you for the 5 stars and taking the time to leave such a great review, Daysha! We truly appreciate you for choosing Alder! Stay safe

Mar. 30th, 2023

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Featured Review

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Jacqueline Rowley Raleigh, NC

This is the first time I have lived along and it this system makes me feel extremely safe.

4 weeks ago

Reply from Alder

Thank you for taking the time to leave us a 5 star review, Jacqueline! We truly appreciate your feedback. We're so happy that you feel extra protected with your system!! The Alder family is here for you 24/7. Please don't hesitate to reach out to me directly ([email protected]) if you ever need help with your equipment, have suggestions or comments. Thank you!

May. 8th, 2023

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Beatrice Smith Madison Heights, MI

Alder provided me excellent service. No upfront fees. Nothing extra on equipment and installation was same day. Option was given on service contract length. It should move to the top of the list. I also received a medic alert necklace, my choice, included in my $49

5 years ago

Reply from Alder

Beatrice, thanks for your review! We're glad that you chose Alder. Feel free to let us know if you ever need anything!

Mar. 29th, 2018

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gladys fields

The salesman said that my price was good for as long as I keep the system, but by the time I agreed to get the system, and signed the contract, it was only good for five years, So does that mean I have to keep them for five-years ?

5 years ago

Reply from Alder

Thanks for your review, Gladys. If you have specific questions about your agreement or price, feel free to contact us at with your account number or phone number. We'd love to make sure you're satisfied with your Alder system!

Apr. 4th, 2018

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Augie Sanchez Kissimmee, FL

They never told me about the 5 years contract.

5 years ago

Reply from Alder

Thank you for your review, Augie. We always train our sales reps to be honest and up-front. If you feel concerned about your Alder agreement, please reach out to us at with your phone or account number. We'd love to resolve any concerns you have.

Apr. 4th, 2018

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Margarita Contreras Crystal City, TX

Two months we started getting alert noises on the control panel- indicating low batteries on windows etc. We are senior citizens did not what /how to turn off annoyings noise. We called Alder and technicians said that they would have to send batteries so that we could replace them. I asked if some tech could come do it cuz im 70 yrs old and w/ a dislocated knee cap could not be climbing. At that time tech said they were flooded w/ work/calls due to hurricane Harvey in Houston. Then we kept getting alert on panel and e-mails that batteries all over the entrnaces and motion detector w/ low batteries. We again called Alder and tech said that obviously something wrong w/ some switch and that a tech was needing to be scheduled to come check. To this date no batteries in mail and no tech has shown up. Yesterday e-mail flooded w/ elerts of low batteries. I called tech put me on hold. I finally hung up after being on hold for 20 min. I called back told tech not to transfer call cuz I did not want to be on hold to just give them message to call me and he said he could not do that. I had e-mailed Alder previously that being that that they have not been complying - they are breaking the contract and that I am thinking of looking into another home security. My home is not being protected.

5 years ago

Reply from Alder

Margarita, thanks for your review and for relating your honest concerns. We deeply apologize this has been your experience with Alder so far. Please contact us at with your account number or phone number if you still need a resolution to your concerns. We want to make sure we can find the root cause of the issues and address them.

Apr. 4th, 2018

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La Donna deOsio Topeka, KS

Shady business practices. I stated to the salesman that came to my house that I wasn't interested in getting a new security system pointing out that I'd canceled my previous one to save money. I let myself be talked into a free 3 month trial, with the option to cancel within those 3 months, thinking it would give the young man another sale and cost me nothing. When I called to cancel I was informed that I was locked in for 5 years. I did file a complaint with the BBB but was still unable to get out of the farce of a contract though instead of $60 a month this sham of a company did lower the monthly payment to $25. Now I'm stuck paying close to $1,500 for a system I don't need or want. One star is much to good a rating for Alder.

5 years ago

Reply from Alder

LaDonna, thank you for your honest review. We always appreciate hearing our customers' feedback. We apologize for this experience you've had with Alder. Please know you can always reach out to us at if you have any issues that still need to be resolved.

Apr. 4th, 2018

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Louise Johnson Warrenton, GA

This is the worst security company. The are targeting the elderly in rural areas. This company is getting elderly people to sign up not knowing they are locked into a contract for five years. There customer service is really bad. You will be a minimum of 20 minutes to speak with someone who can not assist you. My 90 yr old mother has been scammed. She can't afford $50 a month on a fixed income, and she can't cancel. Bad company.

5 years ago

Reply from Alder

Hi Louise. Thanks for your review! Honest feedback means a lot to us at Alder. We apologize for the experience you and your mother have had so far. Please feel free to contact us at with your mother's account number or phone number so that we can clear away your concerns and help your mother feel more comfortable with her system.

Apr. 4th, 2018

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Margie Hamilton Covington, KY

Horrible customer service. Hope you don't ever move because you will have big troubles with them if you do. They don't live up to their word.

5 years ago

Reply from Alder

Margie, we apologize for what you've experienced in regards to your Alder account. Please reach out to us at if there is anything more we can do for you.

Apr. 4th, 2018

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Juan G Paris, TX

Agent tells wonderfull things on alarm, but then you find you are trapped for 5 years, if you want to cancel you have to pay contract. If you sell your house you still have to continue contract, even if you die... this is insane... 5 years? Buying a car or what? If you want to avoid headaches never try this

5 years ago

Reply from Alder

Juan, thanks so much for your review. Please reach out to us at with your account number or phone number so that we can resolve any concerns you have. We always provide special cancellations and move options when it comes to events like a death or selling your home.

Apr. 4th, 2018

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Amelia Sainz Safford, AZ

They were thorough and explained the product to me in a satisfactory manner

5 years ago

Reply from Alder

Thanks for your review, Amelia! We're happy that you chose Alder, and we look forward to keeping your home and family protected. We always appreciate your feedback.

Apr. 19th, 2018

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Clarence Bourgeois Houston, TX

Jack rep was awesome matt tech was awsome to. I feelnthay while i am gone my family be safe

5 years ago

Reply from Alder

Clarence, thanks for your review. We appreciate your feedback, and we're glad that you will now have a safer home with your Alder system there. Please let us know if you ever need anything!

Apr. 4th, 2018

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Cheryl Howle Florence, SC

Wonderful. Andrew and Dean were polite, professional, and patient. Dean made sure I knew how to use our system, and I appreciate that.

5 years ago

Reply from Alder

Thanks for your review, Cheryl! We're happy to hear that you enjoyed the services provided by your Alder reps. Please let us know if you ever need anything. Thanks for choosing Alder.

Apr. 4th, 2018

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Andrew Bard Virginia Beach, VA

Timing was bad the first day but Mike W. was awesome about accomodating our schedule. He explained everything and answered all my questions. Then on install Terrell was great to work with. He went through everything and showed us how to work it with no problems. They were both kind and courteous in our home.

5 years ago

Reply from Alder

Andrew, thank you for your review. We're excited to hear your feedback, and to hear that Mike and Terrell did a great job for you. Welcome to the Alder family!

Apr. 4th, 2018

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Lenora Speed Hampton, VA

I was under the impression initially that because I was being chosen as P R tool for my neighbor, that there would be no cost to me. But that soon changed as the conversation went on. I believe that Adler trained their workers to use that initial free line just to get the customer to take the bait. Well it worked but I just wanted you to know I could have rejected the whole deal, if I had wanted to but I'll try it out. Seems like something I can use.

5 years ago

Reply from Alder

Thanks for your review, Lenora. We're glad that you've given us a chance to serve you. If you ever need anything or have any concerns you'd like to discuss, feel free to reach out to us at .

Apr. 4th, 2018

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JOHNNY WATSON Pine Bluff, AR

HE explained everything in full details. That makes things a lot better instead of half doing things. I appreciate that.

5 years ago

Reply from Alder

Johnny, we appreciate your review and feedback! We are glad that your Alder rep was very thorough in discussing the system with you. Let us know if you ever need anything.

Apr. 4th, 2018

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Hal Idaho Falls, ID

It you like sale people giving you false statements, customer service promising you one thing then not following through. Canceling the service a still getting charged, then this is a company for you.

5 years ago

Reply from Alder

Hi Hal. Thanks for your review and for your feedback. We're sorry that you've had this type of experience with Alder so far. We would like nothing more than to resolve your concerns and honor your decision to set up your alarm system in the first place. Please contact us at so we can help!

Apr. 4th, 2018

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Suzette Wildwood, FL

Well,the sellsman CAME to my door,which I felt was late evening,but he was,so we'll mannered,THAT I had to take the system,AN HE was very Knowledgeable,AN Convincing.Thank you Alder.

5 years ago

Reply from Alder

Hi Suzette. Thanks for your review! We're glad to hear your Alder rep was kind and courteous. We know you will enjoy the safety and peace of mind that an Alder system brings to your home.

Apr. 4th, 2018

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Sharon Houston, TX

The people setting up the account and equipment were knowledgeable, professional and courteous. Later when I had a meltdown and set off my alarm the young man went beyond in patience and concern for my problem. We have been pleased with changing our service.

5 years ago

Reply from Alder

Sharon, thanks so much for your review. It's good to know that your rep was there for you when you needed him. Welcome to he Alder family!

Apr. 4th, 2018

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Carol Elliott Kennewick, WA

Very professional!! Sales person and technician were very polite and friendly!!

5 years ago

Reply from Alder

Thanks for your feedback, Carol! We hope to continue providing you friendly and professional services going forward.

Apr. 4th, 2018

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Ryan Knight Pine Bluff, AR

Ray and Andrew did a great job. I recommend this company.

5 years ago

Reply from Alder

Thanks for your review, Ryan. Glad to have you join the Alder family!

Jun. 1st, 2018

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Mary Jeffery White Hall, AR

I love the way they offer good information on all the services they provide. The information was very detailed. With this service, I will feel more comfortable in my home.

5 years ago

Reply from Alder

We're grateful for your feedback, Mary. Never hesitate to reach out to us if you ever need anything.

Apr. 4th, 2018

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Jerry Washington Jackson, GA

I have had alder for about 4 to 5 years have not had one problem with my system when a alarm goes off they call within seconds have had other security companies in the past and none of them even come close in response time i have a sensor on my shop door and sometimes when I come home I go to shop and forget about alarm on shop door and alarm goes off alder calls within seconds I couldn’t be more satisfied they r great

5 years ago

Reply from Alder

Jerry, thanks for letting us know your thoughts. We're so glad you've enjoyed your alarm service for all the past few years. Let us know if you ever need anything!

Apr. 4th, 2018

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mike caldwell Houston, TX

The sales rep (Neil) was very professional and informative. He answered all of my questions and was very knowledgeable of the system. The installation Tech's was also great. They were done in less that 30 minutes

5 years ago

Reply from Alder

Mike, thanks for your feedback! Glad to hear that you had a quick and professional set-up with our representatives. Let us know if you ever need anything!

Apr. 5th, 2018

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Danessa Bolling Houston, TX

Both the salesperson Ryan and the technician Jordan were really nice and personable without being invasive.

5 years ago

Reply from Alder

Hi Danessa. Thanks for your review. We appreciate all your honest feedback, and we're happy that your Alder reps did a great job for you at your home.

Apr. 5th, 2018

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Jim allison Tyler, TX

Sales and technical installation were both very professional. I will recommend Alder systems to all my family and friends.

5 years ago

Reply from Alder

Hi Jim. Thanks for leaving a review! We're grateful to hear from you and hope you enjoy your Alder system!

Jun. 1st, 2018

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Tawnya Rideaux Houston, TX

Matt, the tech that installed my system was very knowledgeable about the product. He explained the system with great detail. He also allowed me and my family members to operate the system before he left and made sure we had full understanding of the alarm system.

5 years ago

Reply from Alder

Hi Tawnya. Thanks for your review. We're glad that Matt did a fantastic job for you. Welcome to the Alder family!

Apr. 6th, 2018

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Doug Skipper Jonesboro, AR

Alder is a terrible company and uses con men to sell its products. We had to sign a five-year contract and when we moved to an apartment they moved our system and added one year to our contract without our consent. Several times our alarm was triggered but were never contacted. Representatives are very rude and have atendency to lie to customers. Stay away from this criminal enterprise. They will screw you and steal your money.

5 years ago Edited September 14, 2021

Reply from Alder

Hi Doug. Thanks for your review. We always appreciate and value our customers' feedback, and that includes yours. We are sorry that you've had this kind of experience with Alder so far. Please know you can reach out to us at with your phone number or account number so that we can come to a speedy resolutions for these concerns. Thank you again.

Apr. 10th, 2018

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Felicia Turner Jackson, MS

The installer James was great. He explained in detail the overall operation of the system.

5 years ago

Reply from Alder

Felicia, thanks for your review and feedback! We're glad that James did a great job to serve you. Thanks for choosing Alder!

Apr. 18th, 2018

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Katie Brown Baton Rouge, LA

Enjoyed my experience talking with Rob. He was very thoughtful an courteous in explaining the use and options of their product and use of the Alder Alarm system. He was very detailed in explaining cost and installation process an also how long it will take for the technicians to install the Alarm system. The Technicians was knowledgeable an took time to walk me through in using the digital display control panel. They also gave me new key remotes to put on my key chain so I can activate or deactivate without using the display panel. Also gave me a "Life Alert" also to wear as a necklace for convenience. I will definitely recommend Alder to family, neighbors an friends. Thanks again!!!

5 years ago Edited September 14, 2021

Reply from Alder

Thanks for your detailed review, Katie. We appreciate all your feedback, and we are so happy you had a great experience with Rob. Thanks for choosing Alder! We look forward to serving you.

Apr. 23rd, 2018

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George E. Williams Little Rock, AR

The personnel were very polite and professional. They exhibited great knowledge of their product and very pleasant.

5 years ago

Reply from Alder

Hi George. Thanks for leaving a review regarding your experience with our representatives. We are happy that they served you well. We look forward to protecting your home and family.

Apr. 24th, 2018

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Kimberly Jenkins Indianapolis, IN

I was very delighted and impressed with my initial meeting with Alder sales rep. Skyler! He was very pleasant, polite, and informative! And our system installer Asa was just as pleasant, polite, and informative! Overall I am very pleased!

5 years ago

Reply from Alder

Thanks for your feedback, Kimberly. We value your thoughts, and we are glad that Skyler and Asa provided great service for you and your home. Thanks for choosing Alder!

Apr. 24th, 2018

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Dolores Williams Birmingham, AL

Very great experience, salesman (Garret) was very nice and professional. Quick installation

5 years ago

Reply from Alder

Hi Dolores. Thanks for your review! We're glad that Garret did a great job in getting you set up with your new Alder system. Welcome to the Alder family!

Apr. 25th, 2018

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Marcia Donner Twin Falls, ID

I was told to sign the contract which is 13 pages long and hides the 3-day limitation on cancellation on the 4th page and "Early Cancellation" on the 9th page. Neither the 3-day limitation on cancellation or the Early Cancellation portion were discuss as part of point of sale. According to ALDER I am now responsible for the whole contract (5 years @ $49.99/mo). I have a stop-pay on the amt. being deducted from my acct. and a neighbor and I are serious about this kind of excploitation of the elderly which we are.

5 years ago

Reply from Alder

Marcia, thanks for your review. We appreciate hearing from you. We are sorry this has been your experience so far with Alder. Please, contact us at with your phone number or Alder account number so that we can engage in a more detailed dialogue and resolve your concerns. Thank you.

Jun. 1st, 2018

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EURADELL ROCK Shreveport, LA

Just got the service. Andre did a very good job with the service. The cost is good

5 years ago

Reply from Alder

Thank you for your review! Glad to hear Andre served you well. Welcome to Alder!

Jun. 1st, 2018

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Chauncey Davis Chesapeake, VA

The installation process went very smoothly without any issues. The technician was very professional and helpful. He also was also done in about 45 minutes. I like the fact that I am also saving money and my system was upgraded. I had a great experience.

5 years ago

Reply from Alder

Chauncey, thanks for your review. We appreciate your thoughts on the process and are glad that you chose Alder. Welcome to the Alder family!

May. 3rd, 2018

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Earl Brown Newport News, VA

They were very professional and polite. The tech installed my equipment and showed me how to do everything. Highly recommended

5 years ago

Reply from Alder

Earl, thank you for leaving a review. We're happy you are satisfied with your Alder system. Let us know if you ever need anything!

May. 14th, 2018

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David Baytown, TX

Very freindly made sure we understood everything said dont hesitate to call for any questions or problems

5 years ago

Reply from Alder

Hi David, thanks for your review. We're glad you enjoyed the services provided by your Alder reps. Thanks for choosing us, and welcome to the Alder family!

May. 14th, 2018

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Juanita reyhlander Baytown, TX

Good experience very polite professional

5 years ago

Reply from Alder

Hi Juanita, thanks so much for your review. We appreciate hearing your feedback, and we hope you enjoy your Alder system!

May. 14th, 2018

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Teresa Ibarra Orange, TX

Alder are thieves & liars!! I have been getting the run around for about a month...no tech can come & fix my system & I'm still getting charged for service I don't have!! Try to cancel & being told that I am in a 60 mos contract so I have to pay!! This company is BS 😤

5 years ago

Reply from Alder

Hi Teresa, thanks for your review. So sorry to hear this has been your experience so far with Alder. Please contact us at so that we can resolve your concerns and help you feel more comfortable about your account. Please let us know your Alder account number or phone number in your email so that we can get in touch with you quickly. Thanks again.

May. 17th, 2018

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Martha Spurrier Virginia Beach, VA

I need printed information on how to access my system, etc. It is impossible to remember everything that was covered by the technicians when they installed my system. I am afraid to hit buttons. I thought there would be more printed information but there isn't.

5 years ago

Reply from Alder

Thanks for your review, Martha. If you'd like to receive printed material to help you use the system, feel free to call us at 844-442-5337 Ext 725, or email us at with your account number or phone number. We'd love to make sure you feel comfortable with your system going forward!

May. 17th, 2018

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lizzie m. mcphearson Little Rock, AR

Representative had to return to home and explain to my understanding the system I wanted and what I was getting.

5 years ago

Reply from Alder

Hi Lizzie. Thanks for your review. We appreciate hearing your feedback. Please reach out to us if you need anything!

Jun. 1st, 2018

star star star star star

Brenda ward Miami, OK

Awesome! Very good personalty! Very kind! Quick service! Quick install! Great conversation! Explained everything very well! He was a really kind fella!

5 years ago

Reply from Alder

Thank you for your review, Brenda. We appreciate your positive feedback! Welcome to the Alder family.

Jun. 1st, 2018

star star star star star

Veronica Puente Dallas, TX

Brad was very knowledgeable and explained everything in a details without leaving any unanswered questions. He was awesome to deal.

5 years ago

Reply from Alder

Veronica--thanks for your review. We're happy that Brad did a great job for you! Let us know if you need anything!

Jun. 1st, 2018

star star star star star

CHRISTINA OLLERBIDS Houston, TX

They had great customer service. I was very pleased with their professionalism.

5 years ago

Reply from Alder

Hi Christina. Thanks for your review. Glad to welcome you to the Alder family!

Jun. 1st, 2018

star star star star star

Barry Simon Spokane, WA

Met Harrison--sales rep, last night. His knowledge of the product impressed me enough to invite him in. Because he was new to the company...he requested permission to invite his supervisor to the house. His supervisor arrived within minutes. Their professionalism impressed me enough to listen to their information. I purchased the product. As soon as the deal was made, they contacted an installer, who arrived within 15 minutes...and went to work. Within 45 minutes, our system was installed. The technician stayed and insured that, we understood the system completely..to include test runs. Best customer service I have ever received as a new customer.

5 years ago

Reply from Alder

Barry, thanks so much for your feedback! We are happy you had a great experience with your Alder reps. Thanks for choosing Alder!

Jun. 1st, 2018

star star star star star

Linda C. King Crossett, AR

Everything went very smoothly. It was presented to us in a very professional manner & we were very impressed with the product.

5 years ago

Reply from Alder

Thanks for leaving a review, Linda. Happy to hear your feedback. Welcome to the Alder family!

Jun. 5th, 2018

star star star star star_border

Linda wilson Jarratt, VA

Altar rep and tech were very thorough with their service. Everything was explained and shown to me clearly and the experience was very enlightening

5 years ago

Reply from Alder

Hi Linda. Thank you for your review. We're glad you chose Alder, and we appreciate your feedback!

Jun. 14th, 2018

star star star star star

James McAlester, OK

So far so good. Didn’t get the outside cameras. Said they were on back order

5 years ago

Reply from Alder

James, thanks for your review. We hope you enjoy using your system. Please let us know if you need anything or have any questions about the cameras!

Jun. 1st, 2018

star star star star star

Wilmore Long Sicily Island, LA

We recently signed on with Alder after a referral from a friend. When comparing services offered with other companies we found that they extended greater opportunities and services at a fair rate. Overall the service has been exactly what we were looking for. Everyone that I’ve sooken with has been knowledgeable and willing to serve.

5 years ago

Reply from Alder

Hi Wilmore! Thanks for your review and feedback. We appreciate hearing from you. We're glad you chose Alder!

Jun. 1st, 2018