Alder: Read 564 User Reviews From Real Homeowners

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Verified Customer

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Yusimi NA

1 year ago

Reply from Alder

Yusimi, thank you so much for the 5 stars, but especially thank you for taking the time to leave us a video review! You're wonderful and we love having you apart of the Alder family! We are so excited to hear how much you love your system and that you plan to renew with us :). We always aim to deliver a great experience for our customers, so when we receive great feedback like this, Alder is beyond thankful for your business and that you trust us enough to protect you and your family 24/7. If you ever have any issues with your system, comments, or suggestions, please don't hesitate to reach out to me directly (rebecca.story@alder.com). Thank you again, Yusimi.

May. 6th, 2023

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Verified Customer

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Frankie Williams

The gentleman was at our house for the longest time to make sure that everything was set up correctly, and he was nice the entire time. He explained everything to us the entire way through. The numbers are much bigger with Alder, and the voices for when the door is opening isn't so loud. I definitely like the flow of Alder more than the other company I've used, and I'm glad I made the switch.

6 years ago

Reply from Alder

Frankie, thanks so much for your thoughts and feedback! Glad you chose Alder!

Jul. 3rd, 2018

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Verified Customer

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Vanessa Chicago, IL

The customer service is great, they were very diligent in following up when the equipment actually arrived and to make sure that I had everything I needed in order to install. It was easy to set up and came working. They answered every question I had and always reached out when I needed help with any other installation processes.

2 years ago

Reply from Alder

Vanessa, thank you so much for taking the time leave a 5 star review! We're very happy that your experience has been a positive one! We're always striving to be better.

Apr. 17th, 2023

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Verified Customer

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Rachel Indianapolis, IN

We ran into some issues at first, but everyone was really quick to help and went out of their way to try to do everything to help figure everything out for us. Everything's working really well now. It's easy to use and it looks clean and nice.

2 years ago

Reply from Alder

Thank you for the 5 star review, Rachel! We truly appreciate your feedback and we are so happy that your system is working great and you're having a positive experience!

Apr. 17th, 2023

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Verified Customer

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Albert Pendlebury Blackfoot, ID

They have been very courteous, professional and prompt and got everything taken care of. They were good at explaining the new alarm system to us. They always answer quickly and we've never any problems that they didn't resolve. This company is less expensive than a previous company we had.

6 years ago

Reply from Alder

Albert, glad to hear you chose Alder! We hope you enjoy your system.

Jul. 11th, 2018

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Verified Customer

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Johnette Jerrett Spring, TX

There is no bulky equipment and it's simple to use.The customer service is excellent. The installer was very, very professional and explained everything to me. My experience has been really good, they always call me right away if I put my code in wrong or go out the door without putting it in. It's a little pricey, but I'm willing to pay it.

6 years ago

Reply from Alder

Johnette, thanks for your review. We are happy to hear how you've enjoyed everything so far! Welcome to the Alder family.

Jul. 11th, 2018

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Verified Customer

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Adrienne Lynch

As soon as I had a problem with my security code, I called them and it was handled very quickly. I think their equipment is up to date, and they make it has good quality. The service is great, very professional and courteous.

6 years ago

Reply from Alder

Adrienne, thanks for your review! Happy to hear from you about your feedback so far.

Jul. 3rd, 2018

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Verified Customer

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Willie Johnson Spokane, WA

There were a couple of times when the alarm was set off and they were right on the phone with me to make sure everything was ok. The one thing is that they didn't tell me I'd have to pay a little extra instead of bringing my bill down but the service has been good.

6 years ago

Reply from Alder

Hi Willie. Thanks for your review. Please let us know if you ever need anything! We appreciate your feedback.

Jun. 28th, 2018

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Unsatisfied Customer

This is the worst company I have ever done business with. I would not wish them on anyone. One of their sales reps showed up one summer telling me how VIVINT (who we then had) was going to require bank account info and deposits, etc. ALL COMPLETE LIES! Great way to build rapport with your customers, start out by lying to them. They installed their security system. They used the wrong type of sensor for the type of front door we have so it often said the door was open when it wasn't. It would often trigger false alarms, so we had to quit using it. I called them on the phone to get someone to come out and fix it. Their version of customer service is: We will tell you how to fix it over the phone. This went on for 9 months or so, with no success getting it to work correctly. I had to send them pictures, call back repeatedly, finally they agreed to send someone out to fix it. Of course the scheduled appointment was for a month or so into the future. The employee shows up, looks at it, says he will fix it, and leaves for while. He comes back, looks at it again, says he is finished and leaves. He didn't change anything. He gave me his cellphone number so I called him up and said when was he coming back, as he didn't fix the sensory. He hung up on me. More calls to Alder brought out this same incompetent employee, this time with his supervisor. They finally did seem to get the front door sensor working correctly. This was after a year of repeatedly calling them. I believe at some point they may have replaced the panel. They told me they would give me a months credit on my bill for all of this trouble. I don't believe that ever showed up. Now the back door sensor has problems. The magnetic piece they put in the door jam is too loose so it often gets pulled up and sticks out, where the door won't shut or it knocks off the sensor on the door. Calls to Alder about this-because it gives me a sensor tamper issue-of course tells me how to fix it myself. I can get it to work sometimes. They did give me a free doorbell camera, of course it doesn't work 15% of the time or so. To summarize: 1. They lied to me to get their business. 2. They install incorrect sensors for the type of doors you have. 3. Their version of customer service is we will tell you on the phone how to fix our mistakes. Just avoid them unless you really like frustration.

3 months ago

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Verified Customer

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Rocky Charleston, WV

It's easy to work with. Every time I talk to one of them it's always a respectful conversation. They directly call right through when the alarm goes off. They are all about customers 100%

2 years ago

Reply from Alder

Thank you for the 5 star review, Rocky! We truly appreciate the positive feedback and are happy to read of your satisfaction!

Apr. 17th, 2023

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Verified Customer

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Daysha Indianapolis, IN

The installation was easy. I haven't had any problems with the equipment, no malfunctions. Everything works great. They were very helpful. Made the process easy I had no problems.

2 years ago

Reply from Alder

Thank you for the 5 stars and taking the time to leave such a great review, Daysha! We truly appreciate you for choosing Alder! Stay safe

Mar. 30th, 2023

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Verified Customer

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Tiffanie Vargas San Antonio, TX

My security system stopped working not even a week after activating it. I have addressed the problem as soon as the panel stopped working. Costumer service requested a new panel to be delivered to me. It has been over a month and i STILL have no received a new panel. Although the employee who initial registered me was helpful at first, this situation has prolonged for OVER a month and I still nothing. In addition, i have been charged for multiple months (yet qualified for 2nd month for FREE) even though I am not even able to use what I'm paying for. I've contacted costumer service multiple times, and i don't feel like my situation is taken seriously or anything has been done to resolve this issue except being told "we've sent a request to the supervisor". But still no updates on why there is a delay.

2 years ago

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Verified Customer

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Jonathan Callaway, VA

I'm very very satisfied overall with the experience. Everything has been working for the last six months. It's very easy to use. Customer service has been very helpful. It was a good fit for what I needed.

2 years ago

Reply from Alder

Thank you for taking the time to write a review, Jonathan. We truly appreciate the 5 stars and your feedback! We are so glad to hear about your experience and how you're loving your system.

Apr. 17th, 2023

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Verified Customer

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Robert & Sherita Trotter

We have been customers since May 2020 and we love Alder. Services are very affordable and the provide great service. If your alarm goes off for any reason they are sending you a text and calling you right away.

3 years ago

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Verified Customer

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Janice Williams

Every time my alarm goes off they on top of it. I really likes it cause I‚Äôm a 69 year old female that live by myself in a area I don‚Äôt want to live in. But with this alarm I feel a little safe.

3 years ago

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Verified Customer

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Linda Clearwater, FL

Only one experience which was a mistake that was created by my cat. However, ASAP Alder called, my friend emergency contact called and the police came to my home. I call that great response.

3 years ago

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Verified Customer

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Alice Dunston Nashville, NC

No problems with system! Love it! The service has been great! Easy to use and I never had any problems with the service or the equipment! But most of all I love my outdoor camera! I can see from my entire driveway!

3 years ago

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Verified Customer

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Rule Memphis, TN

Wonderful. Been with this for 1 year and the service has been nothing but on point. I was referred to Alder by a family member and I haven't had any problems. Thanks Again Alder

3 years ago

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Verified Customer

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Andre Turner Boyle, MS

My experience with Alder has been great! My home security system was easy to setup. Customer service has been excellent. Great security system for a good price. Would definitely recommend!

3 years ago

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Verified Customer

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Sharon Dees Laurens, SC

Sometimes it's confusing when I set my alarm or when they're testing the equipment I don't know how to shut it down. They're just friendly and efficient. It's a little pricey for me.

5 years ago

Reply from Alder

Hi Sharon. Glad to hear your thoughts. Thanks for your review!

Jul. 9th, 2018

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Verified Customer

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Bettye Perry Meridian, MS

The young man that came out here was very nice and really respectful and courteous. He explained everything about the system. The system is doing good and they have responded quickly.

6 years ago

Reply from Alder

Thanks for your review! Let us know if you ever need anything.

Jul. 11th, 2018

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Verified Customer

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Ricky Carrington Magnolia, AR

It's a very high tech system with a reasonable price. They were excellent in how they explained how it works. If I have a problem they are very happy to come out to help me or or explain it over the phone .

6 years ago

Reply from Alder

Ricky, thank you for your review. Glad to have you join the Alder family.

Jul. 11th, 2018

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Verified Customer

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Eunice Finch Newport News, VA

This is a very good, simple, effective system. It has the highest technology in its category and a good monthly price. Customer service is good, they have called and checked back with us and made sure it was operating well.

6 years ago

Reply from Alder

Eunice--we appreciate hearing your feedback. Thanks!

Jul. 11th, 2018

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Verified Customer

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Frederick Ritter Norfolk, VA

Whenever I've had issues they've promptly resolved them for me. I like having the newest technology like the doorbell camera, and also controlling the alarm system through the app on my phone.

6 years ago

Reply from Alder

Frederick--thanks for your review! Let us know if you ever need anything.

Jun. 28th, 2018

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Wayne Fragola Hawley, PA

From the start , I Already knew what I wanted to order and the salesman was telling me you don't need to order all that . He was explaining all the ways to cover what I wanted to cover with less equipment. That in itself was refreshing. I was sent the receipt via email and the tracking number. After I received the alarm system I also received a phone call from customer service asking me if I had any question at that point. Again freshing. A few days later tech support called and asked how the install went and if I had any questions. I must say I really appreciated those phone calls. As for the install . It could not have been designed any easier. Every step was broke down to simplicity. When I did come up with a question , tech support clear it up after verifying the the accuracy of the answer . I felt reassured I was in good hands. If I was going to complain about anything it would be I was on hold for 10 minutes before I connected with a tech support agent and that in itself was not too bad.

3 years ago

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Barry Simon Spokane, WA

Met Harrison--sales rep, last night. His knowledge of the product impressed me enough to invite him in. Because he was new to the company...he requested permission to invite his supervisor to the house. His supervisor arrived within minutes. Their professionalism impressed me enough to listen to their information. I purchased the product. As soon as the deal was made, they contacted an installer, who arrived within 15 minutes...and went to work. Within 45 minutes, our system was installed. The technician stayed and insured that, we understood the system completely..to include test runs. Best customer service I have ever received as a new customer.

6 years ago

Reply from Alder

Barry, thanks so much for your feedback! We are happy you had a great experience with your Alder reps. Thanks for choosing Alder!

Jun. 1st, 2018

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Katie Brown Baton Rouge, LA

Enjoyed my experience talking with Rob. He was very thoughtful an courteous in explaining the use and options of their product and use of the Alder Alarm system. He was very detailed in explaining cost and installation process an also how long it will take for the technicians to install the Alarm system. The Technicians was knowledgeable an took time to walk me through in using the digital display control panel. They also gave me new key remotes to put on my key chain so I can activate or deactivate without using the display panel. Also gave me a "Life Alert" also to wear as a necklace for convenience. I will definitely recommend Alder to family, neighbors an friends. Thanks again!!!

6 years ago Edited September 14, 2021

Reply from Alder

Thanks for your detailed review, Katie. We appreciate all your feedback, and we are so happy you had a great experience with Rob. Thanks for choosing Alder! We look forward to serving you.

Apr. 23rd, 2018

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Verified Customer

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Jasmine Bunn Upper Darby, PA

Because when this system was advertised to me I was told I would rd over a door camera and never did . When I call back to ask the rep told me that wasn't included in my pricing that was one of main reasons why I even wanted the alarm system because I receive a lot of packages

2 years ago

Reply from Alder

Thank you for sharing your thoughts. We're looking to improve and make this right for you. I care about you, Jasmine and want to make sure you're happy with your system/cameras. We would love to address these issues with you further. If you could please email me directly at rebecca.story@alder.com with the phone number associated to your account so I can further help you out. Thanks!

Apr. 17th, 2023

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Verified Customer

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Manjit Charlotte, NC

They are friendly and the system is working the way it is expected. Everything was working properly after installation, but then I needed something to be replaced and I couldn't get a hold of anyone. They could improve customer support.

2 years ago

Reply from Alder

Thank you for your feedback, Manjit! We're looking to improve and that is why I'm here. We would love to address these issues with you further. If you could please email me directly at rebecca.story@alder.com with the phone number associated to your account along with your post for further assistance.

Mar. 30th, 2023

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Verified Customer

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Melissa Ventura, CA

It works really good, when the alarm goes off I get a call right away to let me know what's going on, so that's nice. I'm just having some trouble with one of the sensors.

2 years ago

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Verified Customer

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Erica

Needs alot of improvement. Could have better customer service representatives. I'd like a call when my alarm is triggered not a text or email or nothing at all sometimes. Better security setups would make us feel safer. Better quality of camera's. Camera's are not good checking from the phone's especially at night time. Takes forever to load the app to even see the cameras. Camera's resolution is off jumps around. Camera's are not clear half the time. Poor quality in service.

3 years ago

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Verified Customer

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Nelson

Great! Work exactly how I needed it to. The alarm is definitely loud, which helps with getting the neighbors attention also. And the police respond pretty quickly.

3 years ago

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Verified Customer

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Sandy Bonacci Omaha, NE

I am disappointed with the limited area view of the cameras. Also, I was not advised there are 2 different charges from 2 different companies. Alder & Kami. The quality is not worth the charge.

3 years ago

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Verified Customer

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Bennie Waggoner Porter, TX

Iffy at best!!! I have had issues with sensors not alerting when the doors were opened. I have had the panel go off when just sitting watching tv and alarm not armed. But the biggest complaint I have is I wasn't told that I need to register my alarm with the sherrifs department. I was fined for the false alarm and fined for not having my alarm registered. Really makes me want to do away with the alarm in all actuality.

3 years ago

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Verified Customer

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Renee Wetumpka, AL

My alarm has went off many times. To this date not 1 type of authority has showed up. Delay in duration time in app and home system update time, Long wait times via phone in re to tech trouble shooting. False sensor readings

3 years ago

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Verified Customer

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Erin Norman, OK

My experience has been good. There have been a couple of strange occurrences of alarms being triggered that didn't have any reason to be but everything seems to be fine

3 years ago

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Verified Customer

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Anne Senegal Rayne, LA

I am satisfied with the services of Alder. The agents were very informative and polite and friendly. I feel safe in my home with the home service from alder.

6 years ago

Reply from Alder

Hi Anne, thanks for posting a review! We hope you continue to enjoy using your system.

Jul. 31st, 2018

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Verified Customer

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Harold Allen Tallulah, LA

The equipment is good and the service is affordable. Dependable and they're there when I need them. It's easy to use and they are an excellent company for me.

6 years ago

Reply from Alder

Harold, thanks for your review! Glad to hear about your thoughts on the system and service.

Jul. 11th, 2018

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Verified Customer

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Charlaine Skeel

I felt they took advantage of my situation, I thought I was talking with a representative from my current security co. When I asked if he was working under contract with the company I was with he didn't deny it just saying we're our own company. The technician did not put sensors on doors he listed as being secured & did not activate the remote but told me it was ready to go. I spent an hour on the phone with another technician setting these things up myself. I was charged the activating fee of $9.80 twice when I questioned it I was told they didn't know why that happened but they could not credit it until I sent them a copy of my bank statement proving both payments had cleared my account! I had no issues with the company I had been with for the past 10 years and I regret changing.

6 years ago

Reply from Alder

Thank you for your review, Charlaine. I apologize this has been your experience with Alder so far. Please contact us at with your phone number or Alder account number so we can come to a speedy resolution and make sure you have a smoother experience going forward! Thanks again. -Scott

Jul. 10th, 2018

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Verified Customer

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Joel Gilbert

Customer support is horrible and your ability to successfully ship any replacement parts is abysmal. We are still waiting on a battery back up for our main alarm panel. You shipped it once to the wrong address which you have done before on other items. I point out that you need to ship to our mailing address and I have no idea as to what you do next.

6 years ago

Reply from Alder

Hi Joel. Thanks for your feedback. I apologize for the way things have gone! We want to make sure this sort of thing doesn't happen again. Please reach out to us at with your phone number or Alder account number so we can take care of things with you going forward. Thanks! -Scott

Jul. 10th, 2018

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Verified Customer

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Sonia Rose

My system says "low battery" and it took close to a month for them to determine I needed a new battery. The customer service is bad and I think there are other systems for cheaper. But, it serves my purposes.

6 years ago

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Verified Customer

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Renee Hamilton

If there is ever a problem they fix it and get right back to me about the problem. You can call the fire department or police so it makes you feel safer at home.

6 years ago

Reply from Alder

Renee, thanks for your review!

Jul. 3rd, 2018

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Verified Customer

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Mike Young

The only problem we had was someone called the police department way too fast instead of asking us if we needed assistance. It's easy to install and take with you if you move.

6 years ago

Reply from Alder

Hi Mike. Thanks for your review. Let us know if you need any help going forward.

Jul. 3rd, 2018

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Verified Customer

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Paulette Wells

The customer support I received was good, she was able to help me and give me money that was promised once I cancelled my other service. But, the salesmen need to be more honest to the customers so that they know what they are getting. The salesman I had was rude and lied to me.

6 years ago

Reply from Alder

Thanks for your review, Paulette. We appreciate hearing from you. Sorry to hear about your experience with your Alder rep. Please let us know if there is anything we can do for you by contacting us at . We hope you enjoy using your new system.

Jul. 3rd, 2018

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Verified Customer

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Nan Maddox

They showed up at my door saying that they had taken over the company I was with. They're quick to respond if the alarm goes off. But it takes forever for tech support, I had a problem with the equipment and they never fixed it until they finally called me back. The alarm goes off unnecessarily because the sensor attachment falls off the door. It costs too much for what they are.

6 years ago

Reply from Alder

Thanks for your review. We appreciate hearing from you. Sorry to hear this has been your experience so far! Let us know how we can better help by contacting us at with your phone number or account number. We want to make sure your system works smoothly going forward. Thanks again.

Jul. 3rd, 2018

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Verified Customer

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Oge Jeanjacques

Alder was advertised in the community and they offered me a long protection so I chose them. They are a good alarm company. The price is a little high, but it's worth it.

6 years ago

Reply from Alder

Thanks for your review! Welcome to the Alder family.

Jul. 3rd, 2018

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Verified Customer

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Dorothy Duncan Anniston, AL

I like the system because if my alarm goes off they will call me immediately. If anything happens to the equipment they won't waste any time, they'll come and fix it.

6 years ago

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Verified Customer

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Kevin Burkes Beaumont, TX

They're really good with their customers and make sure they're being taken care of. Haven't had any problems with the system, it's working really good.

6 years ago

Reply from Alder

Thanks for your review, Kevin. We always appreciate your feedback. We hope you enjoy using your system.

Jun. 28th, 2018

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Verified Customer

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Betty Brown Baton Rouge, LA

Alder has proven themselves to be professional and providing a really good service. I like how when you open the door it'll let you know when someone comes in or out.

6 years ago

Reply from Alder

Thanks for your review, Betty. Welcome to the Alder family!

Jun. 28th, 2018

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Verified Customer

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anonymous Virginia Beach, VA

They paid to get me out of my contract with my old alarm company and they got it installed in an hour and twenty minutes and it works way better than my other one ever did.

6 years ago

Alder Reviews

Summary of Reviews