Alder: Read 564 User Reviews From Real Homeowners

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Verified Customer

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Demarcus Memphis, TN

Well to be honest my back door sensor went out 3 months ago. I talk with customer service bout this was the second time it went out no response. My alarm was triggered because door was not fully closed the response team called and ask if it was a false alarm and I said yes but still had the local mpd come out and I was charged.

4 years ago

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Verified Customer

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Levelta Jenkins Carlsbad, NM

It was relatively easy to install. It works and we get calls when the alarm goes off. Our prior security monitoring company did not call.

4 years ago

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Verified Customer

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Scott Rochester, MN

The service is great. But needed a replacement camera. It took weeks to get it. They're parts department needs to speed up a lot.

4 years ago

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Verified Customer

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Nehem Brown Savannah, GA

Best system, easy to use, no problems, and love how you can run tests to make sure the system is working correctly.

4 years ago

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Verified Customer

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Patricia Greensboro, NC

Overall satisfaction but had a few alarm trips that did not result in the company calling to check to see if there was a breach.

4 years ago

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Verified Customer

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Anoymous

They are not a company that I will ever use again. They are shady and unwilling to work with its customers. They try to trick you into a contract when you clearly state you can not be in a contract. Then they try to make you pay an outrageous price for their service that you will not even be getting.

6 years ago

Reply from Alder

Thank you for your review. We apologize things have gone this way so far! We'd love to make sure we rectify things and provide you a resolution. Please, reach out to us at with your phone number or Alder account number. Thanks again.

Jul. 23rd, 2018

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Verified Customer

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James Lindsey, Longview

iTS' SIMPLE, EASY TO SET, AND MY FAMILY FEELS MUCH SAFER WITH THE ALDER SYSTEM INSTALLED. GO FOR IT!!

6 years ago

Reply from Alder

Thanks for your review and enthusiasm about the system!

Jul. 23rd, 2018

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Verified Customer

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Candice Newton Monroe, LA

It was a great offer and I needed this for my protection. They offered me great financing. It's a very accurate system.

6 years ago

Reply from Alder

Hi Candice, thanks for leaving us a review!

Jul. 11th, 2018

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Verified Customer

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Keith Halton

I only had one incident, the carbon monoxide alarm went off and I didn't hear anything from them. I still don't know what the problem was.

6 years ago

Reply from Alder

Keith, thanks for your review. Sorry to hear about this. Please call our tech support team if anything happens again at 844-442-5337 Ext 731.

Jul. 3rd, 2018

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Verified Customer

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Judson Cork

I accidentally set off my alarm and they always call me to check. I would like some cameras and I don't have any.

6 years ago

Reply from Alder

Judson, we appreciate your review. Thanks for your feedback. If you are interested in cameras, feel free to call us at 844-442-5337! Thanks again.

Jul. 3rd, 2018

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Verified Customer

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Felicia Sharkey

I like the customer service, they are excellent. But, sometimes it does go off and I don't know why.

6 years ago

Reply from Alder

Felicia, thanks for your review. Please reach out to our tech support team if you ever have the system go off. They can be reached at 844-442-5337 Ext 731.

Jul. 3rd, 2018

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Verified Customer

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Wanda Smith

They're always there when you need them. I don't really know anything about the equipment, but it's been satisfactory.

6 years ago

Reply from Alder

Hello, Wanda. Thanks for your feedback and review. We're happy you chose Alder. Please reach out to us if you need help or advice on using the system!

Jul. 3rd, 2018

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Verified Customer

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Mary oman

Equipment is out of date. Lots of false alarms. When you call them you go through 4 it 5 different people and you still get no correct answer. Alarm was going off and they could not shut it off and could not come out for 5 days. Unacceptable.

6 years ago

Reply from Alder

Hi Mary. Thanks for your review. We're sorry to hear this has been your experience. Please reach out to us at with your phone number or Alder account number, so that we can make sure your concerns are resolved. I want to make things right going forward. Thanks! --Scott

Jul. 2nd, 2018

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Verified Customer

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Josephine Alder Spokane, WA

It's convenient for me to use and to understand. It's also easier to take care of than my last security system.

6 years ago

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Verified Customer

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Sandra Tozay Uniontown, AL

When someone tried to get in my house Alder was right on time and didn't take long to get in touch with the police.

6 years ago

Reply from Alder

Sandra, we appreciate your review. Enjoy using your Alder system!

Jun. 28th, 2018

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Verified Customer

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Loretta Matlock Fordyce, AR

When my alarm went off they promptly came over to check up on me. I really appreciate that promptness.

6 years ago

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Verified Customer

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Ray Lacey Jackson, MS

When they came and installed everything they really explained how everything worked. The equipment is very good and up to date.

6 years ago

Reply from Alder

Hi Ray, thanks for your review! We're glad you chose Alder, and we hope you enjoy your system! Let us know if you ever need anything.

Jun. 28th, 2018

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Verified Customer

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Elizabeth John Winnsboro, LA

Every time I've called Alder to get something fixed they were always on time. Their equipment is also very good.

6 years ago

Reply from Alder

Glad to hear your feedback, Elizabeth! Thanks for choosing Alder.

Jun. 28th, 2018

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Unsatisfied Customer

This is the worst company I have ever done business with. I would not wish them on anyone. One of their sales reps showed up one summer telling me how VIVINT (who we then had) was going to require bank account info and deposits, etc. ALL COMPLETE LIES! Great way to build rapport with your customers, start out by lying to them. They installed their security system. They used the wrong type of sensor for the type of front door we have so it often said the door was open when it wasn't. It would often trigger false alarms, so we had to quit using it. I called them on the phone to get someone to come out and fix it. Their version of customer service is: We will tell you how to fix it over the phone. This went on for 9 months or so, with no success getting it to work correctly. I had to send them pictures, call back repeatedly, finally they agreed to send someone out to fix it. Of course the scheduled appointment was for a month or so into the future. The employee shows up, looks at it, says he will fix it, and leaves for while. He comes back, looks at it again, says he is finished and leaves. He didn't change anything. He gave me his cellphone number so I called him up and said when was he coming back, as he didn't fix the sensory. He hung up on me. More calls to Alder brought out this same incompetent employee, this time with his supervisor. They finally did seem to get the front door sensor working correctly. This was after a year of repeatedly calling them. I believe at some point they may have replaced the panel. They told me they would give me a months credit on my bill for all of this trouble. I don't believe that ever showed up. Now the back door sensor has problems. The magnetic piece they put in the door jam is too loose so it often gets pulled up and sticks out, where the door won't shut or it knocks off the sensor on the door. Calls to Alder about this-because it gives me a sensor tamper issue-of course tells me how to fix it myself. I can get it to work sometimes. They did give me a free doorbell camera, of course it doesn't work 15% of the time or so. To summarize: 1. They lied to me to get their business. 2. They install incorrect sensors for the type of doors you have. 3. Their version of customer service is we will tell you on the phone how to fix our mistakes. Just avoid them unless you really like frustration.

9 months ago

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Ali N.

Would not recommend. I made the mistake of signing up for the service and had to cancel early. $2000 to do so. WATCH FOR THE AUTOMATIC RENEWAL clause in the contract. 60 month (5 years) contract with 12 renewal terms, that’s 60 years. You only have 15 days from the start of the “renewal” to cancel and if you are like me you will miss that date unless you have an alarm. They “give” you the option to have someone else take over the contract or to move it but that’s only if they are in your area. They prey on those who don’t read the contract and understand what that contract is stating.

11 months ago

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jfbrannon2 Wilmington, OH

Well, to be 100% objective, the service provided while in use was Good. they responded promptly when things arose, and contacted us when power was out. However, upon my father passing away 4 months ago i still haven't been able to do anything about cancelling as the service is no longer needed and was told the remaining buyout balance would be required to be paid by the estate. I mean, i know its a contract but these are not previously provided actions or objects. so why wouldn't the contract be nullified upon death as its for future services that don't need to be completed. Seriously I thought they were just getting hate from a few outliers unhappy with the service until this happened

3 years ago

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Bernadine Decherd, TN

Service was good....customer service is the worst I've ever experienced for a service that I paid for. I literally had to hang up on the rep because she wouldn't take NO that I did not want to renew my service. Wished I had read the reviews before signing up for your service!!! Hope I dont' have to retain a layer to end this. I did my part and paid for the 5 years I signed up for. Never missed or late on a payment, now do your part and honor my wishes to end this!

5 years ago

Reply from Alder

Thanks for your review, Bernadine! Sorry to hear you've had this experience over the phone. I see that we're sending you a notice of cancellation for you to sign and return. We will be able to cancel your account once we receive it back from you. Please call us at 844-442-5337 Ext 917 if you have any questions, or go ahead and email me directly at .

Sep. 30th, 2019

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B Juergens Saint Paul, MN

In The 2 months we started with Alder I have spent many hours on tech support calls. We had Brinks and no problem, but Alder could do more and charge less , the sales guy said . It was a 60 month contract not 36 months . It is cheaper but I have spent so much time it was not worth the savings . The techs have all been very patient and helpful trying to solve issues with false alarms and inaccurate information on panel and Changing sensors . I am very frustrated with spending so much time and I am Not sure the system will work with all the sensors working while in away mode . I’m very sorry now that I switched!

5 years ago

Reply from Alder

Thanks for leaving an honest review. I apologize you've had this type of experience. We aim to improve it as soon as we can. Please feel free to email if you have any more concerns we need to address.

Aug. 23rd, 2019

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alicia morales Houston, TX

The sales rep are very friendly I was aware of the 60months contract, unfortunately I was under a contract with Brinks and Alder could not pay off the whole contract decided to cancel with the 3 days with Alder no issue just the long hold times to talk to someone other then that they are true and honest with their fees so its mind blowing how so many people just don't read the contracts. You get one in person and by email.

5 years ago

Reply from Alder

Thanks for your review, Alicia. We appreciate your feedback. Sorry you had experienced long hold times, but because of your review, we will strive to improve on that going forward. Let us know if you need anything. --Scott

Jul. 3rd, 2019

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David Creson Milton-Freewater, OR

Was offered a home security system by a rep of Alder about a year ago. While the equipment, instalation sevice, and operation has been fine, the reprecentive was dishonest. No paper copy of contact was provided. We were asked to sign a tablet after represintive told uswhat was there, many key points were untrue. Turns out this is a 60 month contract not 24 as he said ( wife as witness) Charges applyed are way higher than web sight quote. Cancellation clauses were never covered,etc. Because Alder did NOT provide two copies of written contract as stated which is a breach of contract, and because rep. Lied to us, I will be turning this over to my lawyer soon. Regards David Creson

5 years ago

Reply from Alder

Thanks for your review. I apologize for how you feel. I'd be happy to help resolve your concerns. Please feel free to email us at . If you could share a bit more detail regarding what your sales rep said during the set-up, that would be great!

Jun. 11th, 2019

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Lawrence S. Soldotna, AK

I was originally an AP customer; however Alder bought them out and so this review reflects the experience I have had with Alder. One. Customer service is sales driven only and not there to HELP a customer. My fire alarm/freeze alarm went bad, a week before I was heading out of town for the holidays. I tried calling and no calls were returned, I also tried contacting on their website. I never heard back nor wa there any follow up. So lifetime warranty of equipment and 24/7 service help was a LIE. once my contract was up my phone has been non stop calls about new deals and rates allIhave to do is sign into another contract! I even explained my past experience and this was met with no apologies or even a token credit! Another thing that surprised me is that when Alder took over I was not not notified; only caught the change on my bill! upon calling it was explained and I asked for new placars and stickers for my house, rep said they would send out right away! I am currently trying to cancel my service and I still have not been able to successfully do that simple task! I have called and left emails; now I start to leave stunning reviews online! Needless to say I still have AP placards and stickers on my house. morale of story do NOT do business with this company

6 years ago

Reply from Alder

Thanks for your review, Lawrence. We appreciate your candor and thoroughness. Sorry you have been through this experience so far! We'd be happy to make things smoother going forward. Please reach out to us at with your Alder account number or phone number so we can come to a resolution for you. Thanks again. -Scott

Mar. 12th, 2019

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Terese Columbia, SC

My house was broken into this weekend. I missed the called from the rep but immediately called back because I was out of town. I took a long time to get a rep on the phone about 5 minutes or so. After reaching someone she told me they had to call everyone on my contact list and send an email before dispatching the police. Not sure why police was not notified after I didn’t answer. I thank God I wasn’t home but if I was it could have been bad with the time delay of Alder. The robbers got away with a 60 inch tv and a laptop. And they completely destroyed the alarm panel. I called to get a replacement was told it will be a two day shipping, called back to verify after two days now they say it’s a four day shipping after it gets approved of which it hasn’t been approved. I asked to speak to the person who approves and was told that an email will be sent to them. So I didn’t get to speak with higher authority. I feel very uncomfortable being in my home with no security at all. Looking to go elsewhere if not resolved.

6 years ago

Reply from Alder

Thanks for your review. Sorry to hear you've had this experience! We'd like to make sure we resolve things for you. Please contact us at so we can go into a bit more detail and fix this. Thanks again for your time. --Scott

Nov. 28th, 2018

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Mimi Birmingham, AL

Got a my mother's system installed about 2 weeks ago. Skyler was awesome. We got great customer service. If you all had a scale 1 to 10 and 10 being the highest. I would have given him a 10.

6 years ago

Reply from Alder

Thanks for your review, Mimi! Glad to hear Skyler did a great job! Welcome to the Alder family.

Jul. 31st, 2018

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Lyndia L Thornton Martinsville, VA

Very professional and very good explanations for using equipment. The two gentlemen were very polite and courteous. Thy took plenty of time so as to explain everything so it was understood.

6 years ago

Reply from Alder

Hi Lyndia. Thanks for your review! We are glad to hear your feedback. Hope you enjoy using your Alder system!

Jun. 5th, 2018

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Martha Spurrier Virginia Beach, VA

I need printed information on how to access my system, etc. It is impossible to remember everything that was covered by the technicians when they installed my system. I am afraid to hit buttons. I thought there would be more printed information but there isn't.

6 years ago

Reply from Alder

Thanks for your review, Martha. If you'd like to receive printed material to help you use the system, feel free to call us at 844-442-5337 Ext 725, or email us at with your account number or phone number. We'd love to make sure you feel comfortable with your system going forward!

May. 17th, 2018

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Chauncey Davis Chesapeake, VA

The installation process went very smoothly without any issues. The technician was very professional and helpful. He also was also done in about 45 minutes. I like the fact that I am also saving money and my system was upgraded. I had a great experience.

6 years ago

Reply from Alder

Chauncey, thanks for your review. We appreciate your thoughts on the process and are glad that you chose Alder. Welcome to the Alder family!

May. 3rd, 2018

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mike caldwell Houston, TX

The sales rep (Neil) was very professional and informative. He answered all of my questions and was very knowledgeable of the system. The installation Tech's was also great. They were done in less that 30 minutes

7 years ago

Reply from Alder

Mike, thanks for your feedback! Glad to hear that you had a quick and professional set-up with our representatives. Let us know if you ever need anything!

Apr. 5th, 2018

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Suzette Wildwood, FL

Well,the sellsman CAME to my door,which I felt was late evening,but he was,so we'll mannered,THAT I had to take the system,AN HE was very Knowledgeable,AN Convincing.Thank you Alder.

7 years ago

Reply from Alder

Hi Suzette. Thanks for your review! We're glad to hear your Alder rep was kind and courteous. We know you will enjoy the safety and peace of mind that an Alder system brings to your home.

Apr. 4th, 2018

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Ashlyn Elwood Roswell, GA

Alder is awesome in terms of a DIY security system. I got to set it up myself just the way I wanted and it has worked perfectly ever since. Saving on the installation cost was totally worth it to me and if anything ever goes wrong I just call customer service who is great at helping!

2 years ago

Reply from Alder

Thank you for the 5 star review, Ashlyn! We truly appreciate the positive feedback and are happy to read of your satisfaction!

May. 25th, 2023

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Verified Customer

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Sarah Anderson

The camera doesn't work. Goes on and off when it wants. The control panel is super annoying. Would be nice if you could shut the sound off when you're home. And my email gets blown up all day long with alerts.

2 years ago

Reply from Alder

Hi Sarah, I'm so sorry to hear your experience hasn't gone well! I see your review is from 8 months ago. Alder is looking to improve and that's why I'm here! I would like to help you out and answer any questions you might have about your system. Please email me directly at rebecca.story@alder.com so I can further assist you. Thanks!

Apr. 17th, 2023

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Verified Customer

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Gabriel Fort Wayne, IN

I've been waiting for my monitor to be operational for the last month and a half, and customer support has not been very helpful. They are very slow and full of shit

2 years ago

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Verified Customer

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Shauna Taylor Canyon Lake, TX

My order wasn't shipped until I reminded them. I have asked for installation help and billing clarification to no avail. I still don't have external cameras set up

2 years ago

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Verified Customer

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Mayo Holloway

My experience has been great,I have been pleased ever since I got Alder,Great customer service

4 years ago

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Verified Customer

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Christina

I‚Äôve had a frustrating experience. Long wait times consistently with customer service and technicians. Feels very small scale and not on the same level as ADT.

4 years ago

Reply from Alder

Thank you for bringing this to our attention. We're sorry you had a bad experience. We're striving to do better and resolve issues promptly and accurately. If you have other comments, suggestions, or concerns please feel free to reach out to me directly (rebecca.story@alder.com). Thank you!

May. 17th, 2023

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Verified Customer

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Grant D

Good so far, but I think the follow up after the sale has been sub standard. No one called to follow up on product performance

4 years ago

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Verified Customer

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Private

Hard to get in touch with and it‚Äôs like buying a car, they‚Äôll promise and tell you anything to sell the product and very pushy. You do it now or you don‚Äôt get it no research possible

4 years ago

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Verified Customer

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Kathy Palmer, MI

very positive all representatives are very friendly and well informed about the products

4 years ago

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Verified Customer

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Deborah Hunt Saint George, UT

Very good. Feeling very assured, if we were to get burgled, they would deter them.

4 years ago

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Verified Customer

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Sherice Baton Rouge, LA

It's been great! I receive all alerts and when I call Customer Service, they are always helpful.

4 years ago

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Verified Customer

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Terrance Johnson Columbus, GA

Great I love this company I love everything that this company bring and does for their customers

4 years ago

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Verified Customer

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Annie Blunt Monroe, LA

I am dissatisfied with this service. It's not working properly, it keeps going off at night and says it is a miscalculation, it's a failure. I don't think they are trustworthy.

6 years ago

Reply from Alder

Annie, thanks for your review! We're glad you chose Alder.

Jul. 9th, 2018

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Verified Customer

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anonymous Otis Orchards, WA

Everything's working fine. I haven't gotten used to the touch screen panel yet, and it has some problems turning off.

6 years ago

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Verified Customer

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Edsorena Reed Stuttgart, AR

They're quick and reliable. They do everything they're supposed to do to make me comfortable.

6 years ago

Reply from Alder

Edsorena, thanks for your review! Glad you're happy with the system and services.

Jul. 9th, 2018

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Verified Customer

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Sherri Williams Lubbock, TX

They were professional. They were knowledgeable of what was going on and just wanted to serve.

6 years ago

Reply from Alder

Sherri, thank you for your review. We appreciate hearing your feedback.

Jul. 9th, 2018

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Verified Customer

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Gerald Haynes

The salesman was very convincing, and this is the best equipment that I have seen.

6 years ago

Reply from Alder

Gerald--we're grateful for your review!

Jul. 3rd, 2018

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