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ADT

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8.0

Overall Score

LAST UPDATED: March 30th, 2024

For around 148 years, ADT has been a leader in the home security industry. The company serves and protects over six million residential and commercial customers throughout the United States. You can purchase an ADT system online or through a local, authorized dealer.

ADT Home Security provides innovative home security solutions, including 24/7 monitoring, alarm systems, video surveillance, and smart home automation. Their services are aimed at protecting homes and businesses from burglary, fire, carbon monoxide, and other emergencies.

Keep reading to learn more about the pros and cons of choosing an ADT security system, or skip to the ADT reviews

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The Good

  • Packages and Customized Security Solutions
  • Professional and DIY Installation
  • Professional Monitoring Available
  • Home Automation Compatibility
  • Moving Services
  • Theft Protection Guarantee (certain restrictions apply)

Packages and Customized Security Solutions

ADT offers three predetermined packages on its e-commerce page for pro-installed. The three packages are as follows: 

  • Build-your-own Package is the basic package that offers a touchscreen control panel, three door or window sensors, a motion detector, 24/7 professional monitoring, environmental monitoring, and professional installation. The upfront cost starts at $599.00 for equipment and installation with $45.99 per month for monitoring.
  • The Smart Home Package includes all the basics of the Secure Home Package, as well as a smart door lock and remote access to arm and disarm your system with the ADT Control App. This package starts at $849.00 for equipment and installation, and monitoring starts at $49.99 per month.
  • The Video and Smart Home Package is the most robust system, offering all the same equipment as the Smart Home Package along with an HD indoor camera, a video doorbell camera, customizable alerts, and live video streams in the ADT Control App. This is the most expensive package starting at $1,387.00 upfront and $61.99 per month for professional monitoring. 

ADT’s system customization allows you to build a security system that matches your needs and budget. The company offers a wide variety of security equipment a la carte that can be added to an existing package or a “build-your-own” system. Some of the equipment includes the following: 

  • Control panel
  • Key fob
  • Door/window sensors
  • Motion detectors
  • Indoor security cameras
  • Outdoor security cameras
  • Doorbell camera
  • Smoke detectors
  • Carbon monoxide detectors

Professional and DIY Installation

ADT offers both professional and self-intallation services. ADT includes free professional installation for certain products. You will need to talk to an ADT specialist to determine what offers are available to you.

Professional installation limits system malfunctions due to improperly installed equipment. But if you are looking for a DIY install option, ADT has several packages available. 

Professional Monitoring Available

ADT operates nine company-owned monitoring centers across the nation. Agents monitor your security system 24/7. ADT will contact emergency services on your behalf if a burglary, fire, or carbon monoxide leak is detected.

ADT's professional monitoring services start at $45.99 per month and $24.99 per month with their self-installed systems. This is a fairly competitive price for the industry. You can find security companies that offer monitoring services as low as $15 per month. However, monitoring services are most often in the $25-$30 range.

Be aware that the cost of monitoring services increases depending on the features you add to your security system.

Home Automation Compatibility

ADT offers a variety of home automation equipment that is compatible with your security system. This equipment includes smart door locks, garage door openers, smart plugs, smart lights, and more. Its equipment is even compatible with Google Home. Additionally, ADT installs and sells Nest products. 

If you are interested in building a home automation system, we recommend speaking with an ADT specialist to ensure the equipment you purchase is compatible with ADT's security system.

Moving Services

ADT offers discounted installation for customers who are moving but want to keep their security system. However, how much of a discount you receive depends on your contract length, how long you've been a customer, and if your account is in good standing. 

We recommend contacting ADT as soon as you know you're moving to discuss options and pricing.

Theft Protection Guarantee*

With their professionally-installed systems, ADT will pay up to $500 of your insurance deductible if your home is broken into while your security system is armed. There are specific terms and conditions associated with this offer. We recommend that you read your contract thoroughly and speak with an ADT specialist to ensure you understand the coverage and limitations associated with this protection plan.

*Certain restrictions apply to the money-back guarantee and the theft protection guarantee. Please see the full terms and conditions listed on the company’s website for details. 

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The Bad

  • Long Contract Length

Long Contract Length

ADT's standard contract length is 36 months. While this may feel long, this is a standard contract length for most home security companies. ADT is known for having deals and discounts associated with their professionally-installed systems. We recommend speaking with an ADT specialist to determine what discounts are available to you.

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The Bottom Line

As an industry leader, with nearly 150 years of experience, ADT is a reliable choice for anyone looking for a home security system. Its customizable security systems ensure you get a solution that matches your home and budget. We encourage anyone wanting to purchase a home security system from ADT to reach out to a specialist to determine if it fits your specific needs.

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Star Rating

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4.0

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166 Reviews

Review Breakdown

5 grade

49%

4 grade

26%

3 grade

12%

2 grade

7%

1 grade

7%

Sentiment Criteria

Value

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Quality

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Service

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DocSue1 Hollywood, FL

We started over 20 years ago with what was Westinghouse and Bell South, which then merged with ADT. Over the years the high quality service, monitoring, and excellent communication has meant that there is a level of trust that has been developed throughout the years. They have a multi-layered system of authentication, options to upgrade across the life of their product, and personnel who are attentive to details, communicate effectively, and ensure the wellbeing of their customers.

2 months ago

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Reply from ADT

Thank you for the 5 star review!

Jan. 23rd, 2024

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Joseph Decatur, GA

I have ADT for emergencies I do not have home security but their accident program. I called them once when I actually fell. Paramedics came but I didn;t need them because my roommate was able to help me up. I wear the united and have attached the connection. Occasionally they call because they have detected a fall. Other than the one case described above, it has been a false alartm and no paramedic was needed

2 months ago

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Reply from ADT

Thank you for the positive review and feedback!

Jan. 17th, 2024

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Sheila Graves Atlanta, GA

BEWARE!!!!! Please choose another company PLEASE!!!! I wish I could give these cons a 0 star. They are really that bad, honestly. I was told I could transfer the contract to the new owner, in the event I sold the home. Well that's not the truth. Today, I mentioned I was selling the home. I was told I owed $1500 on the remainder of contract and $500 on equipment. I don't recall signing a 3 year contract, yet to have me pay for services I am not receiving is robbery. I then asked if I could transfer the services to the new owner since I'm being forced to pay $1500 for services I am not going to be receiving. I was told NO, the transfer can only take place in the case of a dead spouse! So, basically they are wanting the new owners to sign a new 3 year contact. This should be outlawed. I am planning to warn the new owners about ADT and recommend that they use another company. These people are unscrupulous cons. I will NEVER EVER use them again, mark my word.

1 month ago

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Reply from ADT

Thank you for reaching out to us! We’re sorry to hear about this experience, and we would like to further assist you in getting this resolved. Please reach out to us directly at [email protected]. Please include the address/phone number to the account and a copy of your post.

Mar. 8th, 2024

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JT Texpat

Very professional in their sales presentation and in the complete and thorough design of the system for my previous house and great installation technicians and follow up

3 weeks ago

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Reply from ADT

Hello, thank you for taking the time to write a review and for the 5 stars.

Mar. 22nd, 2024

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Astrid Monroe, NC

The service is ok. Make sure you ask about the cameras and the recording before buying. I am stuck in a 3 yr contract eventhough I out right bought the equipment. The doorbell sucks becuase it lags but all the other features are good.

1 month ago

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Reply from ADT

Thank you for reaching out to us! We’re sorry to hear about this experience, and we would like to further assist you in getting this resolved. Please reach out to us directly at [email protected]. Please include the address/phone number to the account and a copy of your post.

Mar. 8th, 2024

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Debra Brown Lithonia, GA

I like the app, the quick install and the feeling I have of security. I do not like that a year later I am still paying for equipment. I do have every window (20+) and 5 doors covered but the cost of the equipment seemed a bit much with only 4 cameras.

2 months ago

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Reply from ADT

Hi Debra, thanks for the 5 star review! Additional payments can be made to the loan on file to help satisfy any outstanding balances earlier, and can be applied at www.myadt.com. We appreciate you as a customer and thank you for connecting with us!

Feb. 6th, 2024

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Sheri Anderson Sapulpa, OK

I love my ADT system! I just can’t put into words how much I do love it. I can let someone in my house when I am out of town! I can see who is at my door while out of town! Amazing. I need more cameras! lol. I just love the things that I can do with it. I know I will add on more cameras later.

2 months ago

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Reply from ADT

Thank you for being such a wonderful part of our ADT family!

Jan. 18th, 2024

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Deborah Dyer Hendersonville, TN

We had ADT home security system installed in our home for 12 years. As my husband traveled for his work, I found myself, and then small child at home alone a few days a month. We had had some break ins a few streets over from us, so I told my husband I no longer felt safe with him out of town, bringing us to acquire ADT. They came out and placed all the sensors on windows, in rooms, doors, and thoroughly explained everything to us and how to use it. Thankfully, we never had a break in. However our two cats set the laser alarm off a couple of times jumping up on furniture. There’s nothing like a very loud alarm to get you out of bed in the middle of the night. However, after seeing there wasn’t anyone in the house, and the cat was sitting on top of the china cabinet (cats like high places😸) and then giving the ADT customer service rep our security code seconds after the alarm went off, we silenced the alarm got the cat down and put him in the garage. It is a great service to have, and I felt secure having the signs in the yard, and on our windows and doors. Their pricing was reasonable and far below a few other companies we had checked with. I highly recommend ADT for your safety and peace of mind.

9 months ago

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Reply from ADT

Hi Deborah, Thank you for being a longtime loyal part of our ADT family. We appreciate the review and the 5 Stars.

Jul. 14th, 2023

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Sodiq Ada Ashburn, VA

I like the way ADT cameras save me wether I am at home or away and I like the way nest themorstat turns itself down when I leave the house thumbs up for ADT customer service

2 months ago

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Reply from ADT

Thank you for sharing your experience and we're so glad to hear you love the system as much as we do!

Jan. 29th, 2024

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Chance Tyler

We have had ADT at work for years and the alarm service has been great. i would definitely recommend them for their service, but I am frustrated by one part of their customer service. i paid a bill with a credit card with the promise that I would receive an invoice as soon as I did. They sent another statement instead after 3 more calls to them I was told that they can't provide invoices. WTF!?! I needed it to submit for my expenses and this is a ridiculous policy. The charges were all correct, but businesses tend to need invoices.

5 months ago

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Reply from ADT

Thank you for reaching out to us! We’re sorry to hear about this experience and we would like to further assist you in getting this resolved. Please reach out to us directly at [email protected]. Please include the address/phone number to the account and a copy of your post.

Nov. 30th, 2023

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T Hazen Lakeville, MN

We have home security installed through ADT, a panel, door sensors and two exterior cameras. We haven’t had any issues with the camera displays, the alarm operates as we expect it to. You can customize the alerts when doors are opened which we appreciated, we set a tone to go off. The remote app has been immensely helpful with kids accidentally letting the dog out before the alarm is turned off, we can hear it and turn it off from our phones from upstairs. Great quality, service and peace of mind.

8 months ago

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Reply from ADT

Thank you for the positive review and feedback!

Jul. 26th, 2023

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Hank Ricardo Winnipeg, MB

I've used ADT for years. Very trustworthy and responsive. They tried to hike up my rates, which was a no no. I went and switched companies and saved $$$.

2 months ago

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Reply from ADT

Thank you for reaching out to us! We’re sorry to hear you’re not happy with our services. We’re sorry to hear about this experience, and we would like to further assist you in getting this resolved. Please reach out to us directly at [email protected]. Please include the address/phone number to the account and a copy of your post.

Feb. 14th, 2024

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Dawn Grover

ATT was a good security system. It was inexpensive to install and I did feel safer having it in my house. Customer Service was good and everything worked as it was supposed to.

3 months ago

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Reply from ADT

Hi Dawn, thank you for taking the time to write a review.

Jan. 12th, 2024

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Robert Horn II Pahrump, NV

I had ADT as my security while living in Florida. ADT alerted me to a possible break-in while I was away at work. Luckily the intruder(s) were scared away and were unable to make entry.

8 months ago

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Reply from ADT

Hi Robert, thank you for taking the time to write a review. We appreciate the 5 Stars.

Aug. 12th, 2023

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Nieceyshark Beaumont, CA

Recently switched to ADT. Love the ease of their equipment and helps keep the whole famioly safe. I love my ring doorbell/camera that keeps me in the know as to who is at my home when I am away. Peave of mind!

4 months ago

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Reply from ADT

Thank you for the positive review and feedback!

Nov. 30th, 2023

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Kevin Ortiz

Very reliable service. Truly pleased with both the system, cameras, as well as the monitoring services. Aside from my residential system. I am also a commercial customer in my place of employment. I can say that the service is very reliable when it comes to customer support as well as very fast monitoring when any sensor goes off. One of the only irks for me is that the subscription service of the monthly package will sometimes increase in cost without notification or reason even though you have a pre-established monthly amount in your contract.

10 months ago

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Reply from ADT

Good morning Kevin. Thank you for your review and feedback! We usually send a letter or an email before a rate increase. Feel free to give us a call at 1 800 238 2727 so we can connect. Thank you for being the best part of ADT. Stay safe! - Mazen

May. 31st, 2023

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Quiana Varner Ashburn, VA

The only bad thing is that I brought the service through my home warranty company upsell and my actual bill is about $15 higher than what my home warranty company quoted me. Besides that I love the service, the app and ease of use.

6 months ago

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Reply from ADT

Thank you for choosing ADT! If you have any concerns about your bill, please contact us at 1 800 238 2727. We would be happy to review it with you and make any necessary corrections. Sometimes, additional services requested by customers can result in extra charges or changes to the final cost.

Sep. 30th, 2023

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Gary Haynes Ford City, PA

The home security system that Adt installed was second to none. The control panel controlled all the sensors throughout the home. Windows, doors, and motion sensors and smoke and carbon monoxide detectors were all tied into the different emergency centers.

6 months ago Edited September 22, 2023

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Reply from ADT

Thank you for choosing ADT and for your feedback, Gary!

Sep. 30th, 2023

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Kandra Gunter Miami, FL

Love the customer service, timing of the arrival of law enforcement in the event the alarm goes off, and the variety of features available to keep our homes safe. One feature I love in particular are the in-home cameras and strategic placement of sensors. This company is awesome!

7 months ago

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Reply from ADT

Thank you for the positive review and feedback!

Sep. 13th, 2023

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Drey Greg

ADT app is no more working perfectly on my mobile phone each time I open it it will crash adt should find solution to this issue

2 weeks ago

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Reply from ADT

We're so very sorry to learn of the trouble you're experiencing with your application! We'd love to help correct your concerns with you if you could please email our team at [email protected] along with more details about this situation and the full address/telephone number of the account.

Apr. 1st, 2024

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Brenda Anderson Waxahachie, TX

ADT has to be the best security system in the world. It’s the only one that will hold up in a court of law against a guilty party. I have had mine now for a year and a half and it is well worth the $65 I spend a month that keeps all the thieves away and unwanted people. If they know you have ADT they’re not going to try to break into your house has been my experience. After having experiences with someone breaking into my home after a house fires and before the house fire by an x convict. This man lives in my neighborhood and he does not come on my property anymore now that I have ADT. The place that I reported him to were not concerned and didn’t help me. But my ADT has been successful in keeping unwanted people away. I have the full set up with sensors on every door and window and cameras in the house and outside the house. It’s only $65 a month and I think that’s a cheap price to pay for my security and I can sleep again at night without having to worry about theft or bodily harm. ADT is very Professional it works very well and it’s simple to use.

1 year ago

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Reply from ADT

Thank you for being a part of the ADT family! We appreciate the feedback and the five star review!

May. 18th, 2022

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Edith Fields Little Rock, AR

So far haven't had any problems with the monitoring company except charging for person coming to house to replace batteries

2 months ago Edited February 2, 2024

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Reply from ADT

Hello, thank you for taking the time to write a review.

Feb. 2nd, 2024

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Dustin Brady

Alarm.com and ADT are literally the worst security system on the market. The quality is extremely inconsistent and almost never as sharp as they claim it is. The system doesn’t record half of the triggered events, even though they’re set to record them. If someone comes onto your property, not only does it not record half of the events, but it won’t let you open the live stream while the camera is detecting motion. ADT rips us off on our monthly payment and we aren’t getting our money’s worth. I can’t even cancel the contract because my wife signed their asinine breach of contract disclosure. Their customer service is ridiculous and the installers are lazy. Half of our wires are exposed outside and things that customer service said we would get were not included, per the installer’s work order. STAY FAR AWAY FROM THESE TWO NAMES.

6 months ago

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Reply from ADT

Hi Dustin. I'm sorry to hear about the issues you've been experiencing with your security system. We understand your frustration, and we want to make sure we address your concerns promptly. To assist you better, could you please reach out to our team via chat at www.MyADT.com or via phone at 1 800 238 2727 with your complete address, phone number, and a detailed description of the problems you've encountered? This information will help us locate your account and investigate the issues you've raised.

Oct. 7th, 2023

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Michele Dezuzio St Louis, MO

We had their service for many years and it was reasonable and reliable. I appreciate them contacting me when they have an issue and letting me know before it gets more costly.

10 months ago

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Reply from ADT

Thank you for choosing ADT! - Mazen

May. 22nd, 2023

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Debra Sumter, SC

Great service, they send me messages to remind me that I am late turning on my system. They even sent me an email before doing a well check when my alarm had not been turned off for a few days in a row. (I was on vacation.)

7 months ago

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Reply from ADT

Thank you for the positive review and feedback!

Sep. 13th, 2023

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F. Faris Bridgewater, NJ

Reliable service and good response time. We replaced our windows and called ADT to reinstall the sensors on the new windows. The tech said they don’t do that for free and there will be a $300+ charge to put them back on with double sided tape and test them. At that point we decided to no longer use ADT and go an alternate route. I felt like they lost a long time customer over an install charge of sensors.

7 months ago

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Reply from ADT

Thank you for reaching out to us! We’re sorry to hear about this experience and we would like to further assist you in getting this resolved. Please reach out to us directly at [email protected]. Please include the address/phone number to the account and a copy of your post!

Sep. 6th, 2023

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Kris H Clearwater, FL

We love our ADT security system! It gives us peace of mind when we leave our home. We have alarms, video and audio monitoring, etc. to keep our home secure. We love the added features of smoke/fire alerts in the home and unusual activity notifications, too. It's a great system.

11 months ago

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Reply from ADT

Thank you for taking the time to write a review and for the 5 Stars~

May. 5th, 2023

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Kimberly Smith Chicago, IL

I had Not really compared prices before I had my first security system I went with the same system my sister was using...After a year or so I had decided to see what else was out there ...So I looked up Home Security and the first name to pop up was ADT....I read and compared function, quality ..price..etc etc. No $ upfront for equiptment, 90 day money back guarantee..More options for home security,better cellular home deals...Superior equipment...They Deliver and install and have 145 years in the security business!! Sold!!! Lol There really is no comparison when it comes to ADT...Fair Price, 24/7 monitoring.. Many cellular options,Superior quality Equiptment... No hassle with DIY install....And the response time Remarkable!! I Am Completely Satisfied with ADT I never have a minutes worry when away from home for 10 minutes or 10 days! And The Technician was great...worked Quickly and Efficiently and Quite Pleasant to Look At Too...Lol If The Equiptment wasnt so superior I would need a technician to come out (wink, wink) But on a Serious Note...Theres None Better Than ADT to protect the things you love!!

1 year ago Edited February 6, 2023

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Reply from ADT

Thank you for your review and for being the best part of ADT, Kimberly. Have a great day and stay safe! - Mazen

Jan. 31st, 2023

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Sean DiMaria Columbia, SC

I have been using ADT to protect my home for over a decade. This includes smoke and carbon monoxide as well as for security. I could have used a cheaper company or security system, however, I decided that I want quality over cost. I can depend on ADT because they ensure my security system is working properly and will come out and fix issues as they happen. Having the smoke and carbon monoxide tied into my security system gives me an extra peace of mind when I travel due to the ability of my system to notify the fire department.

1 year ago

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Reply from ADT

Thank you for the positive review and feedback!

Jan. 25th, 2023

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G.J. Boise, ID

We had ADT home security for only about a month and it seemed fine. Our landlord had it installed because there has been several burglary’s in and around are neighborhood. We are buying a home and in the process of moving. We are planning on getting our home security through ADT. It was nice having cameras to show us who was at our house when we were not home. I really liked having a door bell camera so I could see who was at my front door and let us know if anyone had entered our home that didn’t have access to do so.I was surprised that the images from the cameras were very clear and how loud alarms can be... I also liked the way it made me feel safe in my own home. They were very customer friendly. Even though we didn’t actually purchase the security protection are landlord did they still answered any questions we had. Very nice customer service. Would recommend!

1 year ago Edited December 1, 2022

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Reply from ADT

Thank you for the positive review and feedback!

Dec. 23rd, 2022

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Alex Kouris Janesville, WI

To be sure I've never had an incident that frighted me more than when I received a call at about 2 in the morning and it was ADT. I quickly had police dispatched and I was looking at the cameras in and around my business. That's right I have 2 systems and thankfully I have never had more than a false alarm at my home. Turns out the back door at the office was broken into but the siren scared them away. I have had ADT for over 20 years and as long as they don't keep raising prices I will keep them.

1 year ago

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Reply from ADT

We're so sorry to hear of this attempted break in but are so glad everything is OK! Thank you so much for being such an incredible part of the ADT family and please reach out to our team directly at 1-800-238-2727 if we may be of any additional assistance. ~ Thank you

Jul. 25th, 2022

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Mario Martin Huntsville, TX

Your family should feel safe! Some years ago when I had moved with my family into our new home, I decided to look into a home security system after an attempted home invasion. Feeling confident that my myself and my family are protected is my first priority . A sense of safety was difficult to restore especially if you and your family's well-being had been put in jeopardy. So I contacted ADT home security company. ADT home security system experts goal was to help us regain confidence in our family's safety again. After contacting the representatives at ADT, the process was very easy and stress-free. Immediately the ADT professionals installed fire detectors, and video surveillance systems, as well as other needed security components to our home. ADT home security professionals had what we needed to be confident in our family's security. Every security system additions and upgrades were patiently and professionally explained. I was even given a contact number for one of the technicians in case I had some trouble, concerns, or additional questions later. The service I had received from ADT was more than I expected, and helped to reduce any stress, anxiety, or doubt that I may have had at the time.Don't wait until the unthinkable occurs! Be safe and confident that your family is safe with a ADT customized home security system.

1 year ago Edited June 17, 2022

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Reply from ADT

Hello Mario. Thank you for taking the time to write a review. We are so happy to hear your kind words. Have a great weekend!

Jun. 17th, 2022

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Mary Kate F Greer, SC

ADT truly checks the boxes on every conceivable need and want from a home security company. They are very well known, reliable, and reputable for their experience and extensive home monitoring network, and for good reason: ADT’s services feature professional equipment and custom designed security systems that allow you to determine the extent and level of home security you want. They even have a six month guarantee that you will be equally pleased with ADT or your money back! Only con is that ADT’s services can be in the pricey side, but I would expect high prices due to ADT’s experience and prestige, given their top ranking status in the US for security companies.

1 year ago

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Reply from ADT

Hi Mary! Thank you for the 4 star review, and kind words! We truly appreciate your feedback! We take pride in the level of service, and products we provide our customers, and our day to day operations as professionals in our business. Welcome to the ADT family!

May. 12th, 2022

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Amanda George IL

Their prices are competitive, and their contracts are 2 years non negotiable. The employees work well together. The install date was pretty close and was super quick. I'm happy with it..

9 months ago Edited July 7, 2023

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Reply from ADT

Thank you for choosing ADT! - Mazen

Jul. 7th, 2023

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Tyrone Walton Frankfurt am Main, HE

Ok ADT Professionally installed and great monitoring with 911 & Fire Response. ADT continues to upgrade so their services stay ahead of the competition. It would be a personal preference if you don’t have their services.

6 months ago

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Reply from ADT

Thank you for your kind words and trust in ADT. We always strive to provide the best service to our valued customers. Your security and satisfaction are our top priorities. Stay safe! 🏠🔐

Oct. 21st, 2023

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Angelo Buckner Banning, CA

Too many hidden fees and cameras were too expensive had to pay activation fee to activate cameras they do not initially tell you about they just tell you the cameras are free until you acquire about them and then they let you know there is a activation fee

7 months ago

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Reply from ADT

Thank you for reaching out to us! We're sorry to hear about this experience and we would like to assist you with any outstanding concerns you may have. Please contact us at 1-800-238-2727 for further assistance.

Sep. 13th, 2023

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Samantha Rivera Colorado Springs, CO

Have always been a good company for a reasonable price. No issues the alarm does work correctly as we had some issues with the door not closing correctly & setting off the Alarm

1 year ago

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Reply from ADT

Thank you for the 5 star review!

Sep. 6th, 2022

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John Baylor Jr Richmond, VA

Makes it easy to have a great security company on your side! Adt has to be one of the oldest most trusted security companies! And it shows they offer great service and knowledge of a great security system!

8 months ago

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Reply from ADT

Thank you so much for your kind words! We truly appreciate your trust and loyalty to ADT as your security company. Our team is delighted to hear that you are satisfied with our service and the knowledge of our security system. - Mazen

Jul. 22nd, 2023

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Tim Ballwin, MO

I was a longtime customer and had excellent customer service. The only issue I had with them was the quality of their outdoor security cameras. They could use some improvement in that area. Everything else was tops. Had my neighbor not had ADTs smoke detector both of our homes would have been a total loss.

10 months ago

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Reply from ADT

Thank you for being a loyal part of our ADT family. We appreciate your feedback and will use this opportunity to improve.

Jun. 5th, 2023

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Jeremy Summa Inverness, FL

I have adt in my home and it’s great piece of mind also I set mine to announce door and window opening. I highly recommend it but I am sure when you hear the name you know the service.

10 months ago

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Reply from ADT

Thank you for the positive review and feedback!

May. 24th, 2023

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Janie Mc Meridian, ID

My ADT installation process was very easy, and my technician did a great job of explaining all aspects of the system to me. The system is very reliable and easy to manage from either my phone or home panel.

11 months ago

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Reply from ADT

Thank you for the positive review and feedback!

May. 10th, 2023

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Jorge Briscoe Lafayette, LA

I have had ADT in all my homes since 2003. The prompt response to alarms whether false or real is super. My only issue is when I have moved I find it difficult to have good communication with the representatives during the change

11 months ago

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Reply from ADT

Hello, thank you for being a longtime part of our ADT family. Please feel free to contact us directly at 1-800-238-2727 for any future needs.

Apr. 26th, 2023

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Tara Gillispie Philadelphia, PA

ADT is my number 1 choice out of all the home security companies. I’ve never felt more secure and safe in my home until I had ADT’s services. Their top of the line equipment is such a breeZe to use. My entire family is able to use it. Their prices beat all the other competitors.

1 year ago Edited September 23, 2022

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Reply from ADT

Thank you for the feedback and five-star review!

Sep. 23rd, 2022

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J Allen Pensacola, FL

Outstanding home service. I will always use ADT when I reside in a single family home. Very good response time and customer service. Company adds more items pretty regularly. Doing good at keeping up with customer needs and technology available.

1 year ago

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Reply from ADT

Thank you for the feedback and five-star review!

Sep. 14th, 2022

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Tess Rangus Puyallup, WA

Our home was burglarized, and there was a discount for ADT thru our homeowners policy. The rep that came out was awesome. No high pressure and he was knowledgeable about not only the product, but about the area we live. Affordable. Responsive.

1 year ago

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Reply from ADT

Thank you for taking the time to write a review. We appreciate the 5 Stars and happy our team took good care of you.

Sep. 1st, 2022

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Matthew Laney Placentia, CA

I had ADT install a home security system in a previous residence. The system was very comprehensive and sensitive which gave peace of mind. The monitoring representatives were always vigilant and cordial on the phone. The service was so good that one of my friends decided to gave an ADT system installed in their home.

1 year ago

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Reply from ADT

Thank you for your review and for being one of the best parts of the ADT family!

Jul. 6th, 2022

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North Florida Wildliife Center Dothan, AL

This is the company that comes to mind when I think home security. The window clings and yard signs have been up for years and you know those houses are secured. Their packages are on the pricier side but you cant really put a price on safety.

1 year ago Edited June 8, 2022

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Reply from ADT

Thank you for the feedback and five-star review!

Jun. 8th, 2022

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Helaine Sanford, FL

I have ADT since I bought my house in 1999. It has been a reliable company for my home. I also have ADT at my business. It has not been as reliable at my business. I think it does a good job for home security, but it is difficult for it to provide really good service for businesses because it seems like it does not have enough staff on the commercial side. Also, it is very difficult to get a sales person on the business side. It is fairly easy to get one on the residential side.

1 year ago

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Reply from ADT

Thank you for being a longtime part of our ADT family. We appreciate the review. Please connect with us at 1-888-211-8563 and we can assist you with commercial concerns.

May. 18th, 2022

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Ashlyn Elwood Roswell, GA

ADT is really the best professional security system. Not only did they help set everything up, they also gave me an ADT sign to put in my yard that easily scares away any potential threats. They even have a theft protection guarantee that helps keep me at ease. If you really want some top notch security, ADT is the way to go.

1 year ago

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Reply from ADT

Hi Ashlyn! Thank you for the 5 star review, and the kind words! We take pride in how we service our customers, and are happy you've chosen ADT as your home security provider. Have a great day!

May. 12th, 2022

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Tharessa Langley Philadelphia, PA

ADT is a good Home Security company, I've been with ADT Home Security for about 3 yrs now I haven't had any problems with the security system yet I like how it announce everytime you open the front/back door whenever it is opened, that lets me know someone is entering or exiting my residence and I heard it all the upstairs Excellent service!!!!

1 year ago

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Reply from ADT

Thank you for the feedback and five-star review!

May. 11th, 2022