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ADT

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8.0

Overall Score

LAST UPDATED: May 25th, 2023

For around 148 years, ADT has been a leader in the home security industry. The company serves and protects over six million residential and commercial customers throughout the United States. You can purchase an ADT system online or through a local, authorized dealer.

ADT Home Security provides innovative home security solutions, including 24/7 monitoring, alarm systems, video surveillance, and smart home automation. Their services are aimed at protecting homes and businesses from burglary, fire, carbon monoxide, and other emergencies.

Keep reading to learn more about the pros and cons of choosing an ADT security system, or skip to the ADT reviews

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The Good

  • Packages and Customized Security Solutions
  • Professional and DIY Installation
  • Professional Monitoring Available
  • Home Automation Compatibility
  • Moving Services
  • Theft Protection Guarantee (certain restrictions apply)

Packages and Customized Security Solutions

ADT offers three predetermined packages on its e-commerce page for pro-installed. The three packages are as follows: 

  • Build-your-own Package is the basic package that offers a touchscreen control panel, three door or window sensors, a motion detector, 24/7 professional monitoring, environmental monitoring, and professional installation. The upfront cost starts at $599.00 for equipment and installation with $45.99 per month for monitoring.
  • The Smart Home Package includes all the basics of the Secure Home Package, as well as a smart door lock and remote access to arm and disarm your system with the ADT Control App. This package starts at $849.00 for equipment and installation, and monitoring starts at $49.99 per month.
  • The Video and Smart Home Package is the most robust system, offering all the same equipment as the Smart Home Package along with an HD indoor camera, a video doorbell camera, customizable alerts, and live video streams in the ADT Control App. This is the most expensive package starting at $1,387.00 upfront and $61.99 per month for professional monitoring. 

ADT’s system customization allows you to build a security system that matches your needs and budget. The company offers a wide variety of security equipment a la carte that can be added to an existing package or a “build-your-own” system. Some of the equipment includes the following: 

  • Control panel
  • Key fob
  • Door/window sensors
  • Motion detectors
  • Indoor security cameras
  • Outdoor security cameras
  • Doorbell camera
  • Smoke detectors
  • Carbon monoxide detectors

Professional and DIY Installation

ADT offers both professional and self-intallation services. ADT includes free professional installation for certain products. You will need to talk to an ADT specialist to determine what offers are available to you.

Professional installation limits system malfunctions due to improperly installed equipment. But if you are looking for a DIY install option, ADT has several packages available. 

Professional Monitoring Available

ADT operates nine company-owned monitoring centers across the nation. Agents monitor your security system 24/7. ADT will contact emergency services on your behalf if a burglary, fire, or carbon monoxide leak is detected.

ADT's professional monitoring services start at $45.99 per month and $24.99 per month with their self-installed systems. This is a fairly competitive price for the industry. You can find security companies that offer monitoring services as low as $15 per month. However, monitoring services are most often in the $25-$30 range.

Be aware that the cost of monitoring services increases depending on the features you add to your security system.

Home Automation Compatibility

ADT offers a variety of home automation equipment that is compatible with your security system. This equipment includes smart door locks, garage door openers, smart plugs, smart lights, and more. Its equipment is even compatible with Google Home. Additionally, ADT installs and sells Nest products. 

If you are interested in building a home automation system, we recommend speaking with an ADT specialist to ensure the equipment you purchase is compatible with ADT's security system.

Moving Services

ADT offers discounted installation for customers who are moving but want to keep their security system. However, how much of a discount you receive depends on your contract length, how long you've been a customer, and if your account is in good standing. 

We recommend contacting ADT as soon as you know you're moving to discuss options and pricing.

Theft Protection Guarantee*

With their professionally-installed systems, ADT will pay up to $500 of your insurance deductible if your home is broken into while your security system is armed. There are specific terms and conditions associated with this offer. We recommend that you read your contract thoroughly and speak with an ADT specialist to ensure you understand the coverage and limitations associated with this protection plan.

*Certain restrictions apply to the money-back guarantee and the theft protection guarantee. Please see the full terms and conditions listed on the company’s website for details. 

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The Bad

  • Long Contract Length

Long Contract Length

ADT's standard contract length is 36 months. While this may feel long, this is a standard contract length for most home security companies. ADT is known for having deals and discounts associated with their professionally-installed systems. We recommend speaking with an ADT specialist to determine what discounts are available to you.

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The Bottom Line

As an industry leader, with nearly 150 years of experience, ADT is a reliable choice for anyone looking for a home security system. Its customizable security systems ensure you get a solution that matches your home and budget. We encourage anyone wanting to purchase a home security system from ADT to reach out to a specialist to determine if it fits your specific needs.

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Star Rating

4.1

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114 Reviews

Review Breakdown

5 grade

48%

4 grade

27%

3 grade

11%

2 grade

7%

1 grade

7%

Sentiment Criteria

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Michele Dezuzio St Louis, MO

We had their service for many years and it was reasonable and reliable. I appreciate them contacting me when they have an issue and letting me know before it gets more costly.

1 week ago

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Reply from ADT

Thank you for choosing ADT! - Mazen

May. 22nd, 2023

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Jeremy Summa Inverness, FL

I have adt in my home and it’s great piece of mind also I set mine to announce door and window opening. I highly recommend it but I am sure when you hear the name you know the service.

4 days ago

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Reply from ADT

Thank you for the positive review and feedback!

May. 24th, 2023

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Kris H Clearwater, FL

We love our ADT security system! It gives us peace of mind when we leave our home. We have alarms, video and audio monitoring, etc. to keep our home secure. We love the added features of smoke/fire alerts in the home and unusual activity notifications, too. It's a great system.

3 weeks ago

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Reply from ADT

Thank you for taking the time to write a review and for the 5 Stars~

May. 5th, 2023

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Janie Mc Meridian, ID

My ADT installation process was very easy, and my technician did a great job of explaining all aspects of the system to me. The system is very reliable and easy to manage from either my phone or home panel.

2 weeks ago

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Reply from ADT

Thank you for the positive review and feedback!

May. 10th, 2023

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Frankie Oxendine Fayetteville, NC

ADT provided my family and I with the added sense of security we need and for a very affordable price!

2 days ago

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Reply from ADT

Thank you for being the best part of ADT! - Mazen

May. 26th, 2023

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Jorge Briscoe Lafayette, LA

I have had ADT in all my homes since 2003. The prompt response to alarms whether false or real is super. My only issue is when I have moved I find it difficult to have good communication with the representatives during the change

1 month ago

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Reply from ADT

Hello, thank you for being a longtime part of our ADT family. Please feel free to contact us directly at 1-800-238-2727 for any future needs.

Apr. 26th, 2023

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Crystal

No complaints. Fast service and calls immediately if something this wrong. If you don't answer the phone for 2 or 3 calls, they just send the police or fire department. So, take it seriously lol.

1 month ago

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Reply from ADT

Thank you for choosing ADT, Crystal! Stay safe! - Mazen

Apr. 5th, 2023

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Robert L Pembroke Pines, FL

20 year old equipment in my house, been paying monthly for years but no updates or service is provided. I don't even have it activated except when i leave my wife alone on business because it has become so unreliable and I am charged for false alarms.

2 weeks ago

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Reply from ADT

Hello- We're sorry for the trouble. May we ask that you email [email protected] with your phone number and the address associated with your system, along with a detailed issue description, so that we can further review and assist? We'll be sure to promptly follow-up. Thank you, - Mazen

May. 11th, 2023

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Big Daddy Bang Bang

Had ADT and it was really nothing special. I really didn't like the fact that they locked me into a contract and charged me an exorbitant amount of money to get out of it early. If a company has a good service, there is NO REASON to sign a contract....the service should sell itself. I would never get ADT again unless I had to and I could sign up with NO contract. My advice: Don't get involved with ANY company that makes you sign a contract unless you are certain their services are worth it and you'll be with them for a long time.

1 month ago

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Sean DiMaria Columbia, SC

I have been using ADT to protect my home for over a decade. This includes smoke and carbon monoxide as well as for security. I could have used a cheaper company or security system, however, I decided that I want quality over cost. I can depend on ADT because they ensure my security system is working properly and will come out and fix issues as they happen. Having the smoke and carbon monoxide tied into my security system gives me an extra peace of mind when I travel due to the ability of my system to notify the fire department.

4 months ago

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Reply from ADT

Thank you for the positive review and feedback!

Jan. 25th, 2023

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CAROL Atlanta, GA

I've had ADT for many years. I always feel protected either when home or when I'm away. I have a camera which adds even more protection. The price is right for the service received.

3 months ago

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Reply from ADT

Thank you for the positive review and feedback!

Feb. 8th, 2023

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Stephanie Traverse Wise, VA

ADT has given me peace of mind when I am home alone. I know that if anything were to happen, I would have help at the push of a button. And just having the sign in the yard is a good deterrent!

3 months ago

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Reply from ADT

Thank you for the positive review and feedback!

Feb. 8th, 2023

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Dustin Zucco Phoenix, AZ

Very unhappy 😡 my car was stolen my cameras by at setup 5 feet away and they didn't record the theft at all and how they would fix it was 1 free month of service

3 weeks ago

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Reply from ADT

Hello- We're sorry for the trouble. May we ask that you email [email protected] with your phone number and the address associated with your system, along with a detailed issue description, so that we can further review and assist? We'll be sure to promptly follow-up. Thank you, - Mazen

May. 3rd, 2023

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G.J. Boise, ID

We had ADT home security for only about a month and it seemed fine. Our landlord had it installed because there has been several burglary’s in and around are neighborhood. We are buying a home and in the process of moving. We are planning on getting our home security through ADT. It was nice having cameras to show us who was at our house when we were not home. I really liked having a door bell camera so I could see who was at my front door and let us know if anyone had entered our home that didn’t have access to do so.I was surprised that the images from the cameras were very clear and how loud alarms can be... I also liked the way it made me feel safe in my own home. They were very customer friendly. Even though we didn’t actually purchase the security protection are landlord did they still answered any questions we had. Very nice customer service. Would recommend!

6 months ago Edited December 1, 2022

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Reply from ADT

Thank you for the positive review and feedback!

Dec. 23rd, 2022

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Samantha Rivera Colorado Springs, CO

Have always been a good company for a reasonable price. No issues the alarm does work correctly as we had some issues with the door not closing correctly & setting off the Alarm

8 months ago

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Reply from ADT

Thank you for the 5 star review!

Sep. 6th, 2022

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Thomas Fayetteville, GA

Had ADT for years, service was pretty dependable

5 days ago

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Reply from ADT

Thank you for choosing ADT! - Mazen

May. 22nd, 2023

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Tara Gillispie Philadelphia, PA

ADT is my number 1 choice out of all the home security companies. I’ve never felt more secure and safe in my home until I had ADT’s services. Their top of the line equipment is such a breeZe to use. My entire family is able to use it. Their prices beat all the other competitors.

8 months ago Edited September 23, 2022

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Reply from ADT

Thank you for the feedback and five-star review!

Sep. 23rd, 2022

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J Allen Pensacola, FL

Outstanding home service. I will always use ADT when I reside in a single family home. Very good response time and customer service. Company adds more items pretty regularly. Doing good at keeping up with customer needs and technology available.

8 months ago

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Reply from ADT

Thank you for the feedback and five-star review!

Sep. 14th, 2022

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Tess Rangus Puyallup, WA

Our home was burglarized, and there was a discount for ADT thru our homeowners policy. The rep that came out was awesome. No high pressure and he was knowledgeable about not only the product, but about the area we live. Affordable. Responsive.

8 months ago

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Reply from ADT

Thank you for taking the time to write a review. We appreciate the 5 Stars and happy our team took good care of you.

Sep. 1st, 2022

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Alex Kouris Janesville, WI

To be sure I've never had an incident that frighted me more than when I received a call at about 2 in the morning and it was ADT. I quickly had police dispatched and I was looking at the cameras in and around my business. That's right I have 2 systems and thankfully I have never had more than a false alarm at my home. Turns out the back door at the office was broken into but the siren scared them away. I have had ADT for over 20 years and as long as they don't keep raising prices I will keep them.

10 months ago

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Reply from ADT

We're so sorry to hear of this attempted break in but are so glad everything is OK! Thank you so much for being such an incredible part of the ADT family and please reach out to our team directly at 1-800-238-2727 if we may be of any additional assistance. ~ Thank you

Jul. 25th, 2022

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Mario Martin Huntsville, TX

Your family should feel safe! Some years ago when I had moved with my family into our new home, I decided to look into a home security system after an attempted home invasion. Feeling confident that my myself and my family are protected is my first priority . A sense of safety was difficult to restore especially if you and your family's well-being had been put in jeopardy. So I contacted ADT home security company. ADT home security system experts goal was to help us regain confidence in our family's safety again. After contacting the representatives at ADT, the process was very easy and stress-free. Immediately the ADT professionals installed fire detectors, and video surveillance systems, as well as other needed security components to our home. ADT home security professionals had what we needed to be confident in our family's security. Every security system additions and upgrades were patiently and professionally explained. I was even given a contact number for one of the technicians in case I had some trouble, concerns, or additional questions later. The service I had received from ADT was more than I expected, and helped to reduce any stress, anxiety, or doubt that I may have had at the time.Don't wait until the unthinkable occurs! Be safe and confident that your family is safe with a ADT customized home security system.

11 months ago Edited June 17, 2022

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Reply from ADT

Hello Mario. Thank you for taking the time to write a review. We are so happy to hear your kind words. Have a great weekend!

Jun. 17th, 2022

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Ilspbeth Bruce

Expensive but you get alot for the money you spend. being monitored by an actual person is a plus

1 month ago Edited April 11, 2023

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Reply from ADT

Thank you for choosing ADT! - Mazen

Apr. 11th, 2023

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Brenda Anderson Waxahachie, TX

ADT has to be the best security system in the world. It’s the only one that will hold up in a court of law against a guilty party. I have had mine now for a year and a half and it is well worth the $65 I spend a month that keeps all the thieves away and unwanted people. If they know you have ADT they’re not going to try to break into your house has been my experience. After having experiences with someone breaking into my home after a house fires and before the house fire by an x convict. This man lives in my neighborhood and he does not come on my property anymore now that I have ADT. The place that I reported him to were not concerned and didn’t help me. But my ADT has been successful in keeping unwanted people away. I have the full set up with sensors on every door and window and cameras in the house and outside the house. It’s only $65 a month and I think that’s a cheap price to pay for my security and I can sleep again at night without having to worry about theft or bodily harm. ADT is very Professional it works very well and it’s simple to use.

1 year ago

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Reply from ADT

Thank you for being a part of the ADT family! We appreciate the feedback and the five star review!

May. 18th, 2022

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Gumby Rowland Heights, CA

ADT is a very reputable company and a leader in the security business. Having installed home security systems in the past, I would recommend ADT to anyone considering a home security alarm

4 months ago

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Reply from ADT

Hello, thank you for taking the time to write a review. We appreciate the kind words.

Jan. 20th, 2023

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Eva Salazar Lubbock, TX

I can honestly say they are good and i had no reason to leave but only due to promotion with my cable company. I liked them as they had good communication and were very responsive. Price was great too with many add on features.

7 months ago

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Reply from ADT

Thank you for the feedback and review!

Oct. 5th, 2022

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Matthew Laney Placentia, CA

I had ADT install a home security system in a previous residence. The system was very comprehensive and sensitive which gave peace of mind. The monitoring representatives were always vigilant and cordial on the phone. The service was so good that one of my friends decided to gave an ADT system installed in their home.

10 months ago

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Reply from ADT

Thank you for your review and for being one of the best parts of the ADT family!

Jul. 6th, 2022

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North Florida Wildliife Center Dothan, AL

This is the company that comes to mind when I think home security. The window clings and yard signs have been up for years and you know those houses are secured. Their packages are on the pricier side but you cant really put a price on safety.

11 months ago Edited June 8, 2022

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Reply from ADT

Thank you for the feedback and five-star review!

Jun. 8th, 2022

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Kimberly Smith Chicago, IL

I had Not really compared prices before I had my first security system I went with the same system my sister was using...After a year or so I had decided to see what else was out there ...So I looked up Home Security and the first name to pop up was ADT....I read and compared function, quality ..price..etc etc. No $ upfront for equiptment, 90 day money back guarantee..More options for home security,better cellular home deals...Superior equipment...They Deliver and install and have 145 years in the security business!! Sold!!! Lol There really is no comparison when it comes to ADT...Fair Price, 24/7 monitoring.. Many cellular options,Superior quality Equiptment... No hassle with DIY install....And the response time Remarkable!! I Am Completely Satisfied with ADT I never have a minutes worry when away from home for 10 minutes or 10 days! And The Technician was great...worked Quickly and Efficiently and Quite Pleasant to Look At Too...Lol If The Equiptment wasnt so superior I would need a technician to come out (wink, wink) But on a Serious Note...Theres None Better Than ADT to protect the things you love!!

4 months ago Edited February 6, 2023

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Reply from ADT

Thank you for your review and for being the best part of ADT, Kimberly. Have a great day and stay safe! - Mazen

Jan. 31st, 2023

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Mary Kate F Greer, SC

ADT truly checks the boxes on every conceivable need and want from a home security company. They are very well known, reliable, and reputable for their experience and extensive home monitoring network, and for good reason: ADT’s services feature professional equipment and custom designed security systems that allow you to determine the extent and level of home security you want. They even have a six month guarantee that you will be equally pleased with ADT or your money back! Only con is that ADT’s services can be in the pricey side, but I would expect high prices due to ADT’s experience and prestige, given their top ranking status in the US for security companies.

1 year ago

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Reply from ADT

Hi Mary! Thank you for the 4 star review, and kind words! We truly appreciate your feedback! We take pride in the level of service, and products we provide our customers, and our day to day operations as professionals in our business. Welcome to the ADT family!

May. 12th, 2022

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Aryo

I received a promotion offer from ADT and called them to understand their pricing. Despite the fact that their monthly fee is too high compare to other security companies their price for devices are so high as well. I was told that each camera would cost me around $300. Compare to ring which is between $60-100 is too much. Plus they charge $99 installation fee and also you have to sign a contract for around 3 years. If you cancel the contract there is a penalty. Here is the summary, it doesn’t worth it!

8 months ago

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Reply from ADT

We're very sorry to learn of the frustration you experienced contacting ADT! Please email our team directly at [email protected] along with a reference to your concern and the full address associated with the account if we may assist you in addressing your issues.

Sep. 19th, 2022

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Melody Rowe Fayetteville, NC

ADT was one of my favorites years and years ago. However, with advance technology and things they don't offer what some of their competitors do. I left them for more advancement but were a good starting point company.

8 months ago

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Reply from ADT

Thank you for providing us with your feedback and for taking the time to write a review.

Sep. 16th, 2022

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Megan Garzaglass

Fast and friendly service. Plan offers updates on equipment. I feel safe and protected and customer service is easy to access for trouble or shooting.

8 months ago

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Reply from ADT

Thank you for the feedback and five-star review!

Sep. 14th, 2022

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Helaine Sanford, FL

I have ADT since I bought my house in 1999. It has been a reliable company for my home. I also have ADT at my business. It has not been as reliable at my business. I think it does a good job for home security, but it is difficult for it to provide really good service for businesses because it seems like it does not have enough staff on the commercial side. Also, it is very difficult to get a sales person on the business side. It is fairly easy to get one on the residential side.

1 year ago

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Reply from ADT

Thank you for being a longtime part of our ADT family. We appreciate the review. Please connect with us at 1-888-211-8563 and we can assist you with commercial concerns.

May. 18th, 2022

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Ashlyn Elwood Roswell, GA

ADT is really the best professional security system. Not only did they help set everything up, they also gave me an ADT sign to put in my yard that easily scares away any potential threats. They even have a theft protection guarantee that helps keep me at ease. If you really want some top notch security, ADT is the way to go.

1 year ago

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Reply from ADT

Hi Ashlyn! Thank you for the 5 star review, and the kind words! We take pride in how we service our customers, and are happy you've chosen ADT as your home security provider. Have a great day!

May. 12th, 2022

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Tharessa Langley Philadelphia, PA

ADT is a good Home Security company, I've been with ADT Home Security for about 3 yrs now I haven't had any problems with the security system yet I like how it announce everytime you open the front/back door whenever it is opened, that lets me know someone is entering or exiting my residence and I heard it all the upstairs Excellent service!!!!

1 year ago

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Reply from ADT

Thank you for the feedback and five-star review!

May. 11th, 2022

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David Bornancin Westlake, OH

I have used ADT Security Services in the Past for complete Home Security. They provide the best equipment, monitoring and reports to protect my entire home and surrounding grounds. They also provide Signs for your yard to keep people out and show your home is totally protected. Highly recommend ADT.

1 year ago

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Reply from ADT

Thank you for your kind words, David. If you ever need anything, we're here for you at 1 800 238 2727. Stay safe! - Mazen

May. 10th, 2022

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Ravi Avutu Troy, MI

I was happy with the security monitoring provided by ADT. They were professional and responsive to my security needs including wireless motion detection monitoring.

7 months ago Edited October 5, 2022

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Reply from ADT

Thank you for the feedback and review!

Oct. 5th, 2022

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Dephany Parks Birmingham, AL

My experience with this alarm system has been great they call anytime there is an issue with the alarm going off to make sure everyone is safe...

7 months ago Edited October 5, 2022

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Reply from ADT

Thank you for the feedback and five-star review!

Oct. 5th, 2022

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Ines Dallas, TX

We have ADT services and it is very reliable, technician are very professional and equipment is new and updated. Always available when needed.

8 months ago

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Reply from ADT

Thank you for the five star review and the positive feedback!

Aug. 31st, 2022

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Shelby Cash Waleska, GA

I have had ADT for about 6 years and of those 6 years the system has worked correctly maybe 31/2 of them . I call them they come out and supposedly fix it and and a couple of months later it is doing the same thing. I am fixing to cancel with them , not worth the money.

10 months ago

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Reply from ADT

We are sorry to learn of your concerns. Please connect with our technical support team at 1-800-238-2727 so they can further assist you. Thank you!

Jul. 15th, 2022

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Betty Wyble Iowa, LA

Prior to hurricane Laura we were pleased with the service.During the time we had on electricity they continued to charge us for service we were not receiving.We asked that the service be suspended until we got back in our house which was 3 months later but they charged us for the service anyway.

10 months ago

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Reply from ADT

Hello Betty. We are sorry to learn of your concerns. Please connect with our technical support team at 1-800-238-2727.

Jul. 15th, 2022

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Amarie Rodriguez Spring, TX

I had service for about 3yrs and I wasn’t too happy with my service. Prices were to high and not the same I was quoted over the phone. They told me what I wanted to hear and always changed the price on their end. I wasn’t a happy customer.

10 months ago

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Reply from ADT

We're so sorry to learn of this disheartening experience as an ADT family member and our team would love review your experience with you! Please email our team at [email protected] with more details about this situation if we may be of any further assistance in resolving your concern. ~ Thank you

Jul. 6th, 2022

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Sirdriz77 Fairfield, CT

ADT is a great company with excellent customer service and I used that at my place of business where I handled them as a vendor. The only negative is that they are more expensive than some of the other options out there. If you want a great product and don’t mind paying extra for it, ADT is a great choice.

1 year ago

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Reply from ADT

Thank you for choosing ADT and being a loyal customer! We appreciate your feedback. Have a great day! - Mazen

May. 19th, 2022

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Lisa Cato Lake City, FL

The sales rep was very convincing of the services available to include indicating that my insurance rates would be better because of a home security system...not true. The basic monitoring service consisted of window and door sensors and 2 yard signs. The price started at $29 monthly and gradually went up to $59 plus during the length of the mandatory contract without addition perks being added. The monitoring consisted of a phone call to me if a sensor alerted, not to law enforcement. It was not worth it.. as soon as my contract time ended discontinued the service. Will not utilize them again.....

1 year ago

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Reply from ADT

Hello Lisa. We are sorry to learn of your concerns and would be happy to help you. Could you please email us the full address and telephone number associate with your account along with a copy of your review to [email protected] Thank you

May. 18th, 2022

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A 1 Mesquite, TX

Great products and app. Prices are reasonable. I would say that the phone technicians aren’t as helpful as field technicians. Many times I’ve been charged a service charge after an appointment that I was not aware of. Communication could be better with ADT. Managers aren’t keen on returning calls to customers as requested.

1 year ago

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Reply from ADT

Greetings and Salutations! ADT always strives to provide the best possible experience and we thank you for sharing your feedback and concerns.

May. 16th, 2022

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Lou Darin Fond du Lac, WI

Some problems to work out in the beginning- false alarms occurring mostly. Overall, the service was good. Disconcerning that we were once notified by ADT that we had an intruder alarm going off when we were 20 minutes from home. We went home, walked around the house, and when we couldn't find any signs of entry, searched the house ourselves. Police finally got there 10 minutes after we finished searching. Guess the service can only be as good as your police department.

1 year ago

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Reply from ADT

Thank you for reaching out to us and for joining the ADT family. We're sorry to hear about the troubles you had at the beginning. If further assistance is needed email our team directly at [email protected] with the full address in which the services are located and the account details along with your post for further assistance.

May. 11th, 2022

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Samf Pompano Beach, FL

Had ADT install a security system in my house. I had one false alarm and they responded right away. I have nothing to complain about with them and was happy with the service till I moved.

1 year ago

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Reply from ADT

Thank you for the feedback and five-star review!

May. 11th, 2022

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DESHUNDA SANDERS Pheba, MS

I like the cameras that alerts me when there is someone or a vehicle approaching my home.

4 months ago

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Reply from ADT

Thank you for the positive review and feedback!

Jan. 25th, 2023

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Brian Meekhof Camano, WA

Installer Jeff was awesome and i couldn't be happier with the equipment and the price

4 months ago

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Reply from ADT

Thank you for the positive review and feedback!

Jan. 18th, 2023

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Bonnie A Albertville, AL

I was talked into a system I repeatedly told them I did not need but they made me think the former owner had purchased the system and it only needed activation. The first day window sensors fell setting off the alarm and 7 months later it’s still not fixed. They refuse to cancel my service unless I pay the entire amount owed immediately

6 months ago

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Reply from ADT

Thank you for reaching out to us! We’re sorry to hear about this experience and we would like to further assist you in getting this resolved. Please reach out to us directly at [email protected] Please include the address/phone number to the account and a copy of your post.

Nov. 16th, 2022