Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Charyl Dragoo Beeville, TX

As a disabled person, it's hard for me to do certain things they want me to do. I can't get around furniture. Plus, the door and window equipment can be so fragile that when I put in a new battery, it breaks. Their customer support can be a little confusing as well. I kept asking for certain device, but they never sent it. Instead, they would send key chains over. It turned out that they did send it, but I just never received it, so it's all sorted out now. Besides all that, the fact the alarm system tells me when the door is open is very beneficial. I had a home invasion, just a couple of teenagers, and by the time I was on the phone with them, the cops had come over already. I am grateful for that. However, I do have to say that they've gotten so expensive. I'm living off of Social Security now, and what started as $21 is now $50, so that's a cost issue.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Linda Cohen

My representative was wonderful, but I found that I signed a 5 year contract and didn't know it, until she let me know. The price in the Email stated the price, which would be less than I was currently paying if I signed up for 5 years. I didn't see the small print which brought it up to much more. A scam. She had nothing to do with that and I feel deceived by Brinks. Again, the woman I talked to was terrific.

4 months ago Edited July 30, 2025

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Linda. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Dee L

I reached out to Brinks today to find out when my contract ends. We got to the point that we don't use our alarm system and wanted to switch to camera monitoring. I was told that my contract doesn't end until 2028. I found out that Brinks will offer you a discount on your rate and then tack on time to your contract. Therefore if you want to get out of your contract you have to pay for the remaining time. I was under the assumption that my contract was almost ending because I received an email offering a discount, but I had to sign up for 12 more months. No thank you!

4 months ago

Reply from Brinks Home Security

Hello Dee, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 18th, 2025

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Brown Gilbert, SC

The inside camera isn't very good. You can't see the person or understand what they are seeing. They need to either come out and set up a system themselves or if they're gonna continue where you set it up yourselves they need to make sure that the people on the other line can actually explain what to do to set it up and not just keep put you on hold asking other people questions.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for taking the time to leave a review. We appreciate your feedback and would like to answer any questions you have regarding your equipment. Please reply via “Private Response” with the name and address associated with your account and a Care team member will reach out to you once we verify your customer information.

Apr. 24th, 2020

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Edward Menifee, CA

The customer service has been pretty crappy. when I call the three or four times nobody leaves notes apparently to let the new person know what's going on. I still haven't received my second Visa card payment for setting up a second alarm. The control panel is way too quiet it's hard to hear throughout the house and they don't have any upgrade options they said I would have to buy another panel which is ridiculous!

6 years ago

Reply from Brinks Home Security

Hi Edward,
Thank you for your feedback. If there are any ways we can improve your experience as a customer we’re more than happy to pull up your account and review your options available. Please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 25th, 2019

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Aubrey Weekes Humble, TX

Poor experience in installation. Spent too much time trying to figure out how to self install. Do not see a savings from changing from current, especially since I had to do all the installation. Was charged for equipment when it was advertised equipment was free. I paid the same amount to Vivint for equipment, they installed, I am currently paying the same monthly change with a 3 year agreement while I only had one year with Vivint.

6 years ago

Reply from Brinks Home Security

Hey Aubrey - Thank you for your feedback. We're sorry to hear that you found the installation process difficult. If you have a chance, could you please reply via 'private response' with the full name and address associated with your account? A member of our team will reach out to you once we know how to contact you. Thank you again for your feedback and we look forward to speaking with you!

May. 23rd, 2019

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Don Beedle Kingman, AZ

The salesman heard my security needs and suggested their equipment to meet my needs, but once I received the equipment it does not meet any of my needs. I am most disappointed because they have made no attempts to make it right and they actually do not have any equipment to meet my security needs. I thought they would try to make it right someway but they have not.

6 years ago

Reply from Brinks Home Security

Hey Don, we’re sorry to hear that your needs are not met! At Protect America we strive to give all of our customer’s peace of mind through customized security options. If you’d like, could you DM us with some additional details so that we can assist you with this issue? Thanks and please let us know if you have any questions!

Jan. 11th, 2019

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Premkumar Vummidi Giridhar Mason, OH

They gave an offer to upgrade when signing my contact which i did not take it at that time. But later when I called and told them about the offer and asked for an upgrade they went back and checked my records and told the offer was not made to me. There is no reason for me to lie for saving some little bucks but felt very bad when i was told that there is no offer made in the records

7 years ago

Reply from Brinks Home Security

Hey Premkumar, we’re sorry to hear about your situation. At protect America we strive to be as sincere and reliable as possible. If you’d like, feel free to DM us with additional details so that we may assist you. Thanks and please let us know if you have any questions.

Aug. 13th, 2018

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Miss Leslie West Memphis, AR

For the same price as their competitors they send you a self install kit and commit you to 3 years. I didn't know this until I paid the fee and scheduled the appointment. A person to walk me through set-up? I had a camera, and glass break sensors. I had to have a man install which was even more money. Not pleased. Also, you MUST keep a payment method on file as if I am unable to pay my own bills. I do not like the fact someone can withdraw funds from my account anytime.

7 years ago

Reply from Brinks Home Security

Hey Miss Leslie, we’re sorry to hear that you weren’t fully apprised of our installation process. At Protect America our goal is to make our installation process as painless for our customers as is possible. Thank you for your feedback and please let us know if you have any questions!

Aug. 7th, 2018

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Anonymous Cumming, GA

Customer support has not been too cooperative. Just because I didn't know the password or the pin number, they hang up the phone on you. They should instead help you reset the password and help you with setting it all up if you have issues. I honestly don't like the $40 a month, which is huge for me to have a 3 year contract of that. I keep getting false alarms from the company as well, which is annoying.

7 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that you’re having issues getting support on your account. At Protect America we strive to be as responsive and supportive as possible. If you’d like, could you DM us with the full name of the account holder so that we may assist you with this? Thanks and please let us know if you have any questions!

Jul. 31st, 2018

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Anonymous

They're very difficult to get a hold of, I have to get feedback from multiple people, so their support staff is not very knowledgeable. I've even done their online chat. It does what it's supposed to, but there are limited options. I wish there was a way to turn it up/down or mute it temporarily. When I first signed up they told me they were another company and I'm in a contract, so they won't let me out.

7 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear that you had trouble with our support staff. At Protect America we try to be as responsive and knowledgeable as possible. If you’d like, could you follow up with this message with additional details so that we may assist you? Thanks and please let us know if you have any questions!

Jul. 23rd, 2018

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Ron Shaw Boonville, IN

One time, they hooked one of the fobs to the panic button, and the police came while my wife was trying to turn it off. Their system doesn't work half the time. One night, I disarmed my sistem at 5:30pm, but I didn't get an email notification about that until 12:00am. Their system is so weak, that the signal doesn't work to notify me about what's happening.

7 years ago

Reply from Brinks Home Security

Hey Ron, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. Could you DM us with additional information so we can reach out and assist you? Thanks and please let us know if you have any questions.

Jun. 12th, 2018

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DC Maplewood, OH

The equipment was okay. I don't think it's great. On the other hand, installing the system is terrible. They do not come and help you until you've made about a dozen calls to them, only to bring somebody from a 5 hour distance. I don't think their customer support always knew what they're doing. We switched from double hang wood window to casement window, and every time we called to ask how to the secure casement window, we never got a descent answer.

8 years ago

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JG Vidalia, LA

I didn't have a good experience with their customer support. They want the customer to do the entire installation process. My mother in law had it for a few months, and it never worked. She's 93, so we called them to send somebody over to install it for her, but nobody would come. Finally, when they did come, they charged her $150, so her son just told them to cancel it. They just want you to do everything, plus pay the bills. The equipment really has some flaws.

8 years ago

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Harry Smith Waymart, PA

I believe that they do need to be in touch with their customers more often than they are to see if there's anything you need or anything that needs to be upgraded or anything like that. They never call you, you always have to call them so you know if you have a problem they never call to see if everything is okay or if you need any help with your equipment or anything. I had an incident in a couple weeks ago where I accidentally hit the button and it set off the alarm and they called right away but the equipment we had a lot of problems with the equipment.

8 years ago

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Terrie Fournier Plainville, MA

I was living in the mobile home park and the security around it, they have a security system and it wasn't that good so I want one for my home, for my windows and my doors. I think I looked it up on the internet 'cause I had it for 10 years. The system is okay...no one is broken in or anything. They can be kind of pushy sometimes trying to get you to buy some 'cause they wanna make to upgrade but I did

8 years ago

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Joel Blanchette Miami Beach, FL

I went with Protect America because of their basic monthly service. I had it installed in my condo in Miami so that it can be protected when I am away. The service gets better and better over time, too. My only qualm is the customer support team. When you call they can be very rude and unprofessional. They seem uneducated and just like low-level people.

8 years ago

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Fritzann Alexander Wesley Chapel, FL

I've had Protect America for many years. My wife got an alarm system as our house was being built when she was still single. Everything was great up until about 2014 or 2016, in which time we've been having some problems with the master portion of the system. They're based out of Round Rock, Texas, so they don't really send any service, which means everything is do it yourself.

8 years ago

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Jennifer & Jeffrey Schouten Granite Bay, CA

When I was looking for an alarm system, Protect America offered a pretty reasonable price, so I decided to go with them. I've been with them for about 16 years now. The sales team, however, is average. As far as retention goes, keeping their long, loyal customers is something they're below average in. I asked to have a couple of sensors in my new contract and they declined. So I am actually thinking about leaving them.

8 years ago

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Randy Carroll

Very expensive to upgrade old equipment, no good answers except long contract. One week told the system replaced and upgraded for free , next week, $300 for a new panel. Much cheaper to go with another company. I have used their service since 2018 but no customer loyalty.

4 months ago

Reply from Brinks Home Security

Hello Randy, thank you for your feedback regarding your experience. We know that our pricing may not be the lowest around, but the quality where we shine. Rest assured, we’d like to help address anything that you need. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 25th, 2025

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Kelli R. Farrell

My alarm has gone off several times and the monitoring company has not called to see why or if I am alright. One time the alarm went off there was a shooting outside and I was on hold with 911. I need to hear from the monitoring company if my alarm goes off I am fleeing Human Trafficking and have experienced breakins in the past.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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John lecroy Birmingham, AL

50% the motion detector was faulty letting people gain access to my apartment and the panel was hacked and my pass codes were changed the first day. when calling for assistance I have yet to be put on hold for a period of 10 minutes while they route and reroute you to the proper staff to accommodate you.

5 years ago Edited September 14, 2021

Reply from Brinks Home Security

Hi John, We appreciate your feedback. To better improve your experience as a customer and answer any questions you have about your equipment, please reply via “Private Response” with the name and address associated with your account. A member from the Care team will reach out to you once we verify you as a customer.

Feb. 19th, 2020

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Nina

I've had my system for less than two months and smoke alarm started chirping. Couldn't get it disabled, tried calling for assistance at three separate times and could not get to a live person. Had to put the alarm in my basement because the noise was so annoying. Now I dread trying to get a new smoke alarm.

6 years ago

Reply from Brinks Home Security

Hey Nina - We're sorry to hear that you're having trouble with your smoke alarm. If you could, could you please reply via 'private response' with the full name and address associated with you account? A member of our care team will reach out to you once we can verify your standing as an actual customer. Thank you again for your feedback and we look forward to speaking with you!

May. 29th, 2019

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Amber Monske Abbeville, AL

Alarm has went off on a couple occasions and I was never contacted that the alarm was activated. Also, there was a malfunction with the box and the screen wasnt working on a Sunday so I was unable to leave the house until Monday because technical support is only available Monday through Friday during normal business hours.

7 years ago

Reply from Brinks Home Security

Hey Amber, we’re sorry to hear that your equipment is not communicating properly and that your panel screen is malfunctioning. Our customers’ peace of mind while we protect their home is certainly our priority and we certainly want to correct any issues you might be having with our equipment. We do encourage regular testing of our equipment to make sure everything is working properly. Would you mind direct messaging us with additional details so that we can help resolve these issues? Thanks and please let us know if you have any other questions or concerns.

Dec. 5th, 2018

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jane lee Redondo Beach, CA

Product is unreliable and control panel is difficult to use. If i had known how difficult it is, i would've never signed the contract, now i'm tied in for 3 years-- it's so bad i'm even considering paying the remainder of my contract just to move on. i'd rather go w/ something more user friendly like Nest or Simpli Safe.

7 years ago

Reply from Brinks Home Security

Hey Jane, we’re sorry to hear that you are having issues with our panel. At Protect America we have our security experts preprogram all of the equipment before shipping it. It should work as expected right out of the box. Could you DM us some additional details so that we can assist you with your panel? Thanks and please let us know if you have any questions.

Dec. 5th, 2018

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Nellisha Gregory-Okunola Austell, GA

Our alarm actually went off and we received absolutely no phone call to see if it was actually a home invasion. We also get no correspondence from this company unless our bill is past due. I don''t feel completely confident that this company is actually monitoring our home. We''re just throwing money away.

7 years ago

Reply from Brinks Home Security

Hey Nellisha, we’re sorry to hear that your equipment is not communicating properly. Our customers’ peace of mind while we protect their home is certainly our priority. We do encourage regular testing of our equipment to make sure everything is working properly. Would you mind direct messaging us with additional details so that we can help resolve these issues? Thanks and please let us know if you have any other questions or concerns.

Nov. 29th, 2018

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Steven Fort Wayne, IN

I think the equipment is good I think they do a little better by having little additional key pads by your most used doors that go in and out instead of having just one central keypad. Every time I try to call I get the message that they are experiencing high call volumes and have to wait quite a while before I get to speak to anybody.

7 years ago

Reply from Brinks Home Security

Hey Steven, we apologize for the high call volumes. Our customers' peace of mind while we protect their homes is certainly our priority! If you’d like, feel free to direct message us with additional details so that we can assist you. Thanks and please let us know if you have any questions!

Nov. 19th, 2018

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Thornhill Marshall Lubbock, TX

I'm pretty disappointed, because I was told about a plan that was cheap, but it didn't end up being true. I had to pay a bunch of money for a system that doesn't do what I want it to do. Their equipment seems great, it's good quality, and it's easy to use. Their customer support has been helpful in solving problems that I've had.

7 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 22nd, 2018

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Frank Guy Sugar Grove, NC

I don't normally get any good help form anybody, but their customer support is very courteous and very nice. The system is blessed and desirable. However, I've had trouble with it for about 4 months now, and they can't seem to grab what's wrong.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Saleem Syed Lakewood, OH

There's been quite some false alarms, and they don't seem to take care of them. Their support team are good people, but they don't seem to understand the problem. I keep telling them that something malfunctioned, and they don't take care of it. Most of the equipment doesn't perform well.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Nita Long Coushatta, LA

I'm not too satisfied with the system. All the stuff they gave me for the windows dropped off. Nobody notified me anything about that, and since my husband died, I didn't know either that I had to change the batteries. On top of that, I'm 81 years old, and they expected me to do the installation!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Arthur Gray Maple Heights, OH

Lately, we've been having a problem with their system. It keeps going off, even when we're out of town, so we're not able to reboot our system. We weren't very happy with that. Plus, I think they need to improve on their internet connections, it's not that great.

8 years ago

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John Walker Virginia Beach, VA

Our main motivation for going with Protect America was the price, and they also had the wireless system. I installed it. There was no installation process; they just send you the kit and you need to install it. It's been reliable and it's good. It's grown old but it works, and customer support is okay.

8 years ago

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Corey Proffitt Lexington, KY

Their system is wireless, and the fact that I could install it myself, is what made me choose Protect America. The customer support representatives have always been great; however, the equipment seems to have had some issues. They're better now.

8 years ago

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Virginia Exel Minneapolis, MN

One of the fellas that was working on my house had Protect America his house, so he recommended it. He even came and installed it in mine, but he didn't install the entire system. Some of my windows and sliding doors are protected, but not the whole house. The only thing about this service is that it seems to be more expensive than others.

8 years ago

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Eldon Dodds Murchison, TX

Their customer support team was mostly good; however, I do have to say that we couldn't even use our system anymore. It was too old. They told us they'd send us a new one, which we would have to install ourselves. I just wish they could fix the equipment every time something went wrong, instead of having us do it.

8 years ago

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Jason Cole Hickory, MS

They need better customer service. You have to leave a message and be called back, and if you're not available at that time it's just a repetitive process. My husband is dealing with the equipment because we got an upgrade and it's difficult to use. I guess I'm satisfied, although it's not the best.

8 years ago

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Anna Lasalle Carrollton, VA

Many years ago they we're in the area and they just came to the door. Since the the service has been declining. We were with them for like 15 years and we're still using the same equipment and the biggest thing is they don't have anyone in the area to come in and help you if you need it installed, you're own your own.

8 years ago

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Marlyn Gaines

I dislike that my issue had been going on since May 25, four different technicians, finally bringing the right replacement part, and finally today after speaking with Erica, everything works as it should. Thank you Erica

4 months ago

Reply from Brinks Home Security

Hello Marylin, thank you for your feedback regarding your experience. Rest assured, we’d like to help address any additional cocnerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 23rd, 2025

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Rebecca McClung

The representatives did not explain everything as they should have. We were told our bill would only be $46.99 no more for 60 months then I get my bill and we are being charged $50.67 a month.

4 months ago

Reply from Brinks Home Security

Hello Rebecca, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 23rd, 2025

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Alfredo Souza Fort Worth, TX

Installation process was easy once I was able to get in touch with them. They missed mi original appointment and then I had to call 3 different times to be able to speak with a tech.

5 years ago Edited September 14, 2021

Reply from Brinks Home Security

Hi Alfredo, We appreciate your feedback. To improve your experience as a customer, we’ll be happy to set up a callback with one of our Installation experts. Please reply via “Private Response” with the name and address associated with the account. A member of the Installation team will reach out to you once we verify you as a customer.

Feb. 25th, 2020

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Ava TaCheenie Laveen, AZ

Set up took 2.5 hours. Wall sensor has fallen off several time. Currently sits on the counter. Can't get the away alarm to work unless we bypass the front door. No home service to fix issues.

6 years ago

Reply from Brinks Home Security

Hi Ava, Thank you for reaching out. We have a solution for your equipment. In hotter climates, we recommend using silicone glue as an adhesive for your wall sensors. In regards to your system, we can set up a test to make sure everything is working properly. If you can, please reply via ‘Private Message’ with the name and address associated with your account. Once we verify you as a customer, one of our Care team members will reach out to you.

Dec. 2nd, 2019

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Does it matter

They're persistent in getting and insulation but neglected in customers service say one thing and don't follow through with agreements however I do so once this agreement is up. I will not be signing up for an renewal!

6 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 30th, 2019

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Silver

Honestly it's pointless. You are supposed to do a monthly check, they don't contact you to see if you are ready. Three year contract is because they know you'd go somewhere else.

6 years ago

Reply from Brinks Home Security

Hey Silver, we appreciate you taking the time to leave us feedback on your experience. At Protect America we are always looking for ways to improve our service through valuable customer insight. Thank you and if you’d like, feel free to send us a DM us if you need any assistance with anything.

Jan. 11th, 2019

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Tammy Carter Vinton, VA

If you log into the camera it stops recording. Therefore I didn't get the footage of someone breaking into my garage. Also, the equipment will just stop working requiring me to call in to get them to reset it.

7 years ago

Reply from Brinks Home Security

Hey Tammy, we appreciate you taking the time to leave us feedback on your experience. At Protect America we want to resolve any issues our customers might be having with their equipment. If you’d like, could you DM us with some additional details so that we can get you some help with these issues? Thanks and please let us know if you have any questions or additional concerns!

Nov. 29th, 2018

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Kim Larsen Las Vegas, NV

my place got broken into, my backdoor was destroyed . The security company came to check it out and left a message on my front door stating they had checked the perimeter of the building and saw no disturbance.

7 years ago

Reply from Brinks Home Security

Hey Kim, we’re sorry to hear about your break-in. At Protect America, keeping our customers’ homes secure is certainly our priority. If you’d like, could you DM us with additional details so that we may assist you? Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Anonymous Johnstown, PA

For the first few months ee had to call them all the time to work the bugs out. Now everytime we sign in to set the alarm it says they are off line. I would be done if i didnt have a contract.

7 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear that you're having sign-in issues. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we might assist you? Thanks and please let us know if you have any questions.

Jul. 2nd, 2018

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Verified Customer

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Anonymous Plainwell, MI

I think the installation process was time consuming. Although they've done a good job with their customer support, the service is quite expensive. Plus, there seems to be some trouble with the equipment itself.

8 years ago

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Sandra Rowell Harker Heights, TX

Customer service is terrible! The first time we were scheduled, no one showed up and when I called to find out why, their only solution was to reschedule for 2 weeks later. Not acceptable! Today I was on the phone for 1 hour and 27 minutes, transferred from dept to dept before being put back at the beginning of the queue! Then I was given the phone number to tech support and was with them for another 20 minutes! Not happy with an appointment 19 days away for an issue that should have been completed with the original job. I do not have much confidence in this company. I hope service improves and that this is not indicative of the kind of help we will get if we actually have a break in!!

3 years ago

Reply from Brinks Home Security

Hi Sandra. we are sorry to hear that your recent experience with us was frustrating. We strive to always provide excellent customer experience, and appreciate you reaching out to let us know about your recent concerns regarding the technician as well as hold time over the phone. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Jaime

Feb. 24th, 2022

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Romano A. Lopez Hollywood, FL

1. They do not honor their 4-year contract. After you sign for a set monthly payment for 4 years, BRINKS will still raise your monthly bill every 6-, or 12-months. 2. They will outsource some of their in-home technical services. The technicians are regularly not in time, and they usually do not bring the required equipment to install or replace. I've had the same technician come 3 times and he still failed to bring the new alarm system BRINKS said they would replace at no cost. Our alarm system has been triggered by accident, and none has cared to call me on the phone. BRINKS is a very unreliable security company.

3 years ago

Reply from Brinks Home Security

Hi Mr. Lopez. We are sorry to hear that your recent experience with us was frustrating. We strive to always provide excellent customer experience, and appreciate you reaching out to let us know about your recent concerns regarding the monthly bill as well as technician experiences. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. We look forward to speaking with you soon. - Jaime

Feb. 24th, 2022

Brinks Home Security Reviews

Summary of Reviews