Vivint: 2021's Best Overall Home Security Company

Whitney Troxel

Last Updated: October 3rd, 2022


We’re excited to announce Vivint Smart Home as the 2021 winner of Best Overall Home Security Company.
Best Company has professionally reviewed more than 190 home security companies and gathered over 23,000 real customer reviews. Each customer review has been extensively moderated to ensure its authenticity, and the average customer rating was the greatest factor in determining our pick for the best overall company. 

Vivint has been recognized as a market leader in home security technology for years. The company has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more. Vivint's home security systems not only protect your home from burglary, but its smart safety alarms also protect against fire and flood.

Products and protection

Vivint offers a comprehensive smart home solution and allows customers to choose from a variety of products to create a system that works for their home. Customers can also finance their products to get the smart home of their dreams without paying for everything upfront. Additionally, all Vivint equipment is under a lifetime warranty.

Our home security experts are most impressed with Vivint’s new Smart Deter technology that allows Vivint’s security cameras to not just record crime, but to actively prevent it.  When Vivint cameras spot someone trying to steal a package off of a doorstep, they activate an LED ring and 65 dB speaker, letting the potential thief know they’ve been caught on camera.  

Customer reviews

Most importantly, with a nearly 4 out of 5 average review score and over 7,500 consumer reviews, it’s clear that Vivint is delivering on its promises of protection and peace of mind to its customers. This has especially been true in the last calendar year, with Vivint’s average customer review score on improving by 19 percent. 

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Customer Review: Cynda from Aurora, CO

"I am pleased with Vivint for the most part. When we've had alarm go off...I have been contacted immediately and everyone has been extremely understanding and responsive. My only complaint was that our saleman promised us a life alert system at no extra charge and we never received it. I talked with a customer service rep...about this and was assured we would receive one and we never did..."

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Customer Review: Brandon from Kingsland, GA

"Awesome experience, quick and nice looking install. Doorbell and exterior cameras pick up anything or anyone who gets close."

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Customer Review: Darren from Berthoud, CO

"Very easy to use and able to know what is going on at my door as well as knowing if my garage door is open or closed"

See how Vivint compares to the competition.

While Vivint has earned the title “2021’s Best Overall Home Security Company,” that doesn’t necessarily mean it's the best company for every household. We encourage you to utilize our full list of home security companies near you to find the best fit for your home. 

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