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Vivint is a smart home technology provider that offers home security and energy management services for more than one million customers across the United States. The company is well known for its door to door sales method. Vivint offers wireless home security systems that are professionally monitored 24 hours a day with a lifetime equipment warranty. Vivint also has two sister companies, Vivint Solar, which is a seller of top-of-the-line solar panels, and Vivint Internet, which sells high-speed internet. The Vivint Solar company review can be found here, and the Vivint Internet company review can be found here.
Vivint service contracts are generally for five years, and the monthly fee for 24/7 monitoring begins at $39.99. However, the $39.99 per month is Vivint's basic security package that only includes one touchscreen control panel, two sensors (either door or window sensors), and one motion sensor.
Many Vivint customers note their concern about Vivint being a scam, highlighting hidden fees, a difficult cancellation process, and careless customer service. We talk more about this in "The Bad" section below, and you can read all of Vivint security's reviews at the bottom of this page.
Vivint offers three home security plans that are professionally installed by a Vivint technician with no installation or activation fee. This means that your sales rep will organize an appointment and will schedule a technician to come to your home to professionally install the systems at no cost to you.
Vivint includes 24/7 professional monitoring by certified staff. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security. 24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in. At this point, the monitoring center will contact you through the system's two-way communication so you can indicate if the break-in is an actual emergency or a mistake.
Having two-way audio also allows you to talk through your home security system to anyone in your home, which you could use to communicate with family when you're not home or with potential burglars who may break-in.
The wireless equipment uses a cellular connection and comes with a lifetime warranty on defective parts repair. A landline phone connection is not required for the systems. Home security plans feature home automation, energy management, smoke detectors, carbon monoxide sensors, and video surveillance services. Additional equipment can be added to each plan as desired. Home automation features can be accessed and controlled through a downloadable app.
A useful offering from Vivint is its compatibility with Amazon Echo, which allows homeowners to control certain features through voice technology. A customer can also customize settings for certain events to happen automatically at specific times during the day. Customers can control light switches, thermostat settings, and door locks and receive alerts if they forget to arm the system when leaving home.
Vivint is also compatible with other popular technology, including Google Home, Nest Thermostat E, Nest Thermostat, and Philips Hue lightbulbs. Compatibility with these smart home products is especially helpful for improving energy efficiency in your home.
Vivint offers contracts on a month-to-month, 42-month, or 60-month basis. All are at 0 percent interest. Other details regarding contracts are unclear. However, it's impressive to see a home security company that has so many contract variations. Before you become a Vivint customer, make sure to ask your sales rep the hard questions to be sure you understand the differences between each contract.
Aside from the typical door sensors, control panels, window sensors, motion detectors, and yard signs, Vivint Home Security is one of the pioneers of home automation technology. Through its mobile app, VivintSky, Vivint offers these automation capabilities:
Vivint's mobile app is available in the app stores for both iPhone and Android devices and you can use it to manage and control these automation systems. You can also set up custom rules and notifications with Vivint's app to make your home automation easier. For example, you can have your doors automatically lock every night at 10 p.m.
Through Vivint's smart home mobile app, you can access video clips from past security footage, but you are unable to see live video streaming. To access live streaming, you'll need to download the Vivint.SmartHome app, which is available on iOS and Android devices.
Vivint has a high-tech outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.
When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors.
By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.
If you don't want to install the camera(s) yourself, Vivint offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.
With hundreds of negative reviews, many noting Vivint as a scam, the company has a low star rating on BestCompay.com. Common complaints include a difficult cancellation process, poor customer service, slow response time, and expensive pricing. Be sure to read Vivint home security reviews below to read what else consumers have to say about the company.
Government action was taken against Vivint regarding the company's alleged misrepresentation of provided services and for employing an unlicensed company agent. Other complaint issues involved trouble with service cancellation, the installation of faulty equipment, and pushy door-to-door sales reps. Read Vivint reviews below to see what customers have to say about these topics and the security company overall.
Vivint charges customers a $99 move fee if they transfer services to a new residence within the first year of the signed contract. Customers will also need to obtain and pay for an alarm permit from their local municipality and renew this permit on an annual basis. Many home security companies offer moving services completely free of charge.
Vivint's basic home security package starts at $39.99 per month, and there is no activation fee or equipment fee. Although this is a relatively low monthly monitoring fee, the basic security package comes with limited equipment: one touchscreen control panel, two sensors (your choice of door or window), and one motion sensor. If you want additional equipment or home automation capabilities, you will have to pay closer to $50–$60 per month. Vivint also does not list its specific pricing on its website, so you will need to call Vivint's customer service reps to gather all pricing information.
If I could do 0 stars I would The sales representative is really pushy & made sure to get alarm installed that night probably to get more sales so needless to say the tech that did the install was there until 1am I was too tired to have him clean so I just did it. Then we had to have a tech out everyday after install because our garage quit working with there app. There’s far too many bugs they need fixed so I canceled and the tech that removed the equipment left huge gaping holes in the drywall and a huge mess not to mention staples everywhere that I had to find out about the hard way by stepping on them. So I had a system that didn’t work and when they removed it they left this disastrous mess and when I contacted them they said it was in waiver that we signed to have it installed that they do not fix nor patch the holes. Needless to say it was the WORST alarm system I’ve ever had.
I would give a zero if I could!! Worst experience ever!! After the “sale” 3 missed appointments for the install. Techs run their own show and the customer service/ company in general have no control over who is coming in your home or when. Each missed appointment has just been a waste of time!! DO NOT ALLOW THEM TO TOUCH ANYTHING IM YOUR HOMW OR WASTE YOUR TIME!! The Better Business Bureau has been contacted and this is the norm for this company. Check the BBB before agreeing to service!
Horrible customer service. Continued to charge me after cancelling.
Company promised great service, customer support, and improved technology. Have had the system less than a month. In that time, (1.) they almost burned up my air conditioning system because they did not know how to properly wire in the smart thermostat. (2.) we have been woke up in the middle of the night by failing sensors. (3.) the cameras have gone offline and remote booting does not work. (4.) the smart lock has gone offline and keeps triggering a front door open (5.) the video door bell has to continually be reset and cars going by at night sets it off They are promising to send a technician, but it will be two weeks before one an get here. You have three days for a refund on your system, problems waited until day five. No refund. I can't go back to the old company because Vivint cut all the old sensors and systems out and I would have to pay another high fee to have re-installed.
They tricked my 87 year old mother into a 5 year contract. She never signed. After talking with them several times to get out of the contract without satisfaction, she continues to pay $50 plus per month. They are just a bunch of snakes, taking everything they can. DO NOT USE THEM.
door bell works when it wants to , when it is working can't always heat it in. the back of the house. Had a lot of problems with the system going down when. I first got it, have had to have tech out x2 and have not had the system for even a year. Rep did not know that you must apply with the city PD 30days prior to activation, found out when the system was not set for pets in the house and kept setting off alarms. Techs that set system up new pets were in the home.
Everything about this company is a joke. I only rated them a 1 star because I had to but I would have rated them 0 out of 5. They sale you the equipment and at first everything seems good but quickly goes bad. There needs to be a class action law suit against this company. What a nightmare.
Horrible!!!!! Nothing but problems and you have to fix it your self! Yep wow I need a paycheck! Customer service sucks, equipment sucks, run away dont get sucked in!!!!!!!!!!!!!!!!!!!!
I had vivint for 2 years of my contract and then we moved. The tech showed up to install everything back that we had to the new house and from there went down hill. Tech came in and said he wouldn't be able to install the doorbell, wouldn't install garage opener and said he wasn't even sure it would work since mine was a craftsman- was recently replaced so not due to old model, claimed the nest for AC was crap and doesn't work well with there system but he could install vivints own brand, said I didn't have a good spot to install the backyard camera but wanted to install a new camera inside the house with a wire running down the wall. Said he wouldn't get in the attic. I asked him to leave and and was contacted by vivint the next day after a friend had called his sales rep from vivint and he notified them of what happened. They said they could come out the following day to install everything and were sorry about the experience I had with the tech and they wouldn't be sending him back out to our house that it would be someone new. I received a phone call from the tech asking if I was ready for everything confirming my appointment the next day and I told them yes. It wasn't until later that night I looked back through my phone numbers and saw it was the same tech that came out the first time. I reached vivint through chat and was told they wouldn't be sending out the same tech and that it had be noted in the file and they would be giving me a month free monitoring. We waited over an hour the next day after the time the tech was supposed to be there and no one showed up. I spoke with vivint again and was told they mixed it up and that it was for 2 days later and they were sorry. I told him no and that day didn't work and we wouldn't be having them back out. I looked on my credit statement the following week and they had charged me for a install fee and and months worth of service. I called and was told it would be refunded for the install only. I don't trust them so I disputed it with the bank and we did a 3 way call and were told it would be refunded 7 to 10 business days. That was on 8/23 and I still haven't received it. I reached back out to vivint and was told that it was just credited to my account and not refunded. So lies after lies. She is also the 3rd person to ask me if services have been installed at my new house. How are you a security company and can't even see nothing is being monitored for a customer. Worst customer service I have ever encountered and even giving them 1 star is way to high.
Equipment malfuntioned all the time,tried to charge me for repair's.customer service lies to you about the count when you try to cancel. Ring is a much better way to go,no monitoring fee if you dont want,if you want just 10.00$ for everything.
I have had this system for one year and I've had them out about seven times. they lie about everything and the equipment is very cheap and won't keep working. The people on the phone are very rude and take it personally when you expect it to work right. When they can't fix it or solve your problem, they simply hang up on you. Don't use this company, it's a scam. BUYER BEWARE!!!! BUYER BEWARE!!! BUYER BEWARE!!!
Rip off company, they will make unauthorized withdraws to your bank account. You call into customer service and receive different information every time. Try and cancel and then they come up with additional charges to remove the system. Not a good company. Horrible customer service, Fraudulent, dishonest.
I’ve had Vivint for about a week now and it’s the absolute worst thing ever. Camera sensors go off for bugs or cats even the slightest movement and the system goes insane. They took my information and took it upon themselves to put a credit card in my name to pay for the equipment and now expect me to pay the monthly bill AND the credit card fee that I didn’t ask for. System constantly goes offline at random moments. Absolutely ridiculous I wouldn’t waste your time with this company at all.
I have to admit that I'm surprised to see all these terrible reviews but I have loved the system. I'm paying $70 a month because I added two cameras and a lot more sensors etc. but have felt the peace of mind has been worth every penny. The thing I like best is how it tells you if any movement has been detected in your house. It gives you a history of any moment where something moved so when you come home, if you forgot to set your alarm all day, you can still feel pretty safe going inside if nothing has been detected. The customer service has always been very good. They've been very polite and pretty quick to respond. It sounds like a lot of the problems have been in getting them to stop billing if you cancel and I have no experience there. My 3 year contract is expired but they have never called to pester me to sign another. It might turn out awful when and if I ever do cancel but so far, I have been extremely satisfied. The alarm went off once while I was at work and they called right away, sent someone out before calling the police and because of all the cameras and sensors, I was able to realize that my cousin had left the back door unlocked and it had swung open slightly and tripped the alarm. I do understand everyone else's concerns though so please consider their stories as well as mine.
after 4 years of long contract now i decided to cancel the service, called twice only to found out they can't cancel my account till i sent an email telling them the reason why , then wait for another 24 to 48 hours to receive then attach to my account, then i need to call them again to confirmed that my email is received, not ever again to use this company , when i sign up no email nothing just phone call, i can't recommend this company to anyone stay away from vivint.
Terrible alarm system! Peace of mind for your home? it’s a joke!! The system has so many uncountable issue, mal functions, and representatives that will hide fees and sign you up with no ethic. I keep wanting to cancel the contract but I’m stuck with a fake renewal agreement! That, I never agreed to!. Now I’m actually requesting them to listen to the recorded conversation for them to valid my statement and disconnect the system! If your reading this review. Please be careful signing up with this alarm system. Do your research before you agree to sign up with them.
I get 3 emails a day from these ppl from different email addy's no text in emails, all giant pics that look like someone typed it, i wont click a single link in there not even for the unsubscribe as im sure its just going to encourage them. Fine print on the bottom of the email is like $600 to install. I never asked for them to send me stuff, I have gun, dog, my own camera's, my own alarm, snakes, other creepy crawlies most ppl wont go near, my home is fine, these ppl are definitely looking like scammers. BEWARE!
There are so many issues and instances that I cannot name just one but not unlike the other reviews, I experiences multiple issues with this service and with very little resolution. The following are the main concerns: - System freezes - System keeps disconnecting from internet - Sensors significantly delayed - Cameras continue to go offline - No software updates unless requested. - System doesn’t alarm in the house but still dispatches police - Incorrect contact information for myself even though I keep updating it So, with the aforementioned being said, I still, not only pay my bill on time but I pay in advance. I have been a top-notch customer and still no real resolution or compensation for my troubles. My most recent issues have spanned across two months with my next technician (September 13th) being my 5th appointment for the SAME EXACT ISSUE. When I requested compensation for these two months in which services HAS NOT BEEN PROVIDED AT 100%, I was only given one month. Oh and how about this, during my last appointment, it was determined that my sensors need to be replaced because they were inoperable. The customer service representative wanted me to sign another 5 year contract (current rate is $101 per month, thus $6k for 5 years) for 5 new sensors. Her name was Amy from ANI department and she was horrid. I am about to remove my credit card information and not pay Vivint for their services at all. The bill will go into collections and I will put forth great effort to dispute it because I HAVE NOT RECEIVED the service as per the letter of the contract. DO NOT Purchase Vivint because it’s that company has bad service and from what I can tell, limited moral scruples.
These people are big crooks and liars. The "Door Rep" came through the neighborhood trying to make his commission and he suckered me into signing up. He told me that there was a 30 day cancellation if i didn't like it. So the 30 days came around and since then there have been $20ish here $50ish there like 3 times in one month. My bill was supposed to have been $53 monthly but according to statements I'll be paying like $71 a month. Oh yea that 30 day cancellation was a joke. After looking at my paperwork, he wrote in fine print it can be cancelled 3 days later before midnight. I called to cancel because they ran my credit to finance the equipment without me knowing. Everyone reading this just do yourself a favor and go to bestbuy or shop online and buy your own cameras and monitor them yourself. These young kids they're taking advantage of are just out to make a sell, they don't care how it impacts you.
No stars if only that was available! I’ve tried to cancel their service back in May 2019, but realized that they’ve taken out a payment in June and July. I called their company again in July about the cancellation and was told that it was never processed, they don’t know what happened. Proceeded with their cancellation procedure (email a cancellation notice) again. Called them back a few days later to make sure my notice of cancellation was seen. Was told Yes, and that it will take 30 days to process and that I will not have a payment taken out during that time. Called again the following week, spoke to another agent to verify. I was told the same exact thing and that it will process once the 30 days hit. Today is September 5, 2019. A payment was taken out yesterday Sep, 4 2019. Called them 5 mins ago, and told me that they will send this to their refund team or something and will take 48hrs for their response, and 10 business days for the refund. I don’t think they will move on this at all. I’m more concerned with my account being canceled more than the $22 refund. Will never ever recommend this company for anything whatsoever. Worse company to ever deal with! Borderline scam of a company, will file a complain with BBB if the refund does not come through. BTW their rating is “F” in the BBB website, with over 4,000 complaints in that website.
While I did not have any problems with the equipment or the monitoring, I must caution prospective customers that Vivint is not a honest company. After 9 years of being a customer, I found out that I was being overcharged for 5 years after I had already finished paying for the equipment installed and the rate was supposed to have been lowered. When I realized I was still being overcharged, I contacted the company, and they told me, yes, they had been overcharging me every month for 5 years, but it was not their responsibility to have billed me honestly. It was my responsibility, I was told, to know that I was being cheated, so they would not refund the 5 years of overpayments. When I said I was unhappy with this, and would explore other companies, I was told they did not care, and I could leave if I wanted to. I did leave. I now have Ring.
I would not even give them a one star for the way they treat their customers . Sold home the new buyers were to take over the system .Vivint should get us a refund or cancel our contract found out they just transfer my equipment to them and want me to pay it off . So they can collect twice off the same equipment. What a scam/
Sleazy company. First ridiculously long contract. Customer service is pathetic. Request for service personnel to come to you home can take months. When service personnel does come you are left with holes in the wall and it takes FOREVER to complete their service call. When cancelling you still pay for the service for 30 days even if you move and are no longer living in that home. The icing on the cake is a fee of $37 to cancel!!!! Yes they charge you to cancel your service. How do they get away with these sleazy business practices. Consumers have no rights. DO NOT USE THEM FOR HOME SECURITY!
Salesman very pushy. Half way through I told him I was not interested and refused to sign any further. He keep on with the sign up process with my roommate. Monthly payment is his responsibility yet they are coming after me for payment. Wish someone from company would contact me and get my name off and make him responsible.
I signed up for vivint in 2015. On July 11 I had a new system installed. Expecting to hear from them when their panel was removed, silence. On July 12, I called to cancel the service. I was billed for August and now September. I called back today to ask why they continue to charge for a service I don't have. The guy I talked to said there's no record of me cancelling and I would have to pay $900+ to end the contract. I told him the system is in a box and I was curious as to why I haven't been contacted- if my system is monitored, it should show as offline. The operator checked my account and I was told there is no indication my system is "offline". He also said the only activity shows there was a problem in 2017. He told me since there was obviously a problem I would not have to buyout the contract. He then put me on hold, when he came back, he said I Did have to pay and needed to send an email cancelling the service , the one I have been paying for but haven't received. I sent a pm to vivint and magically it seems my system says it's 'offline' although no explanation as to why I haven't been contacted. If the vivint people bond to your door,don't answer
Very dishonest. Run away from this company as fast as you can.
I don't know how in the world this company has ANY positive reviews. I've called them several times and the customer service is abysmal. When I've told them about my problems before, the lady on the phone said "Oh well, that's just how it is." and hung up on me. Firstly, when you aren't home, and someone rings your doorbell, the app immediately shows you the live feed so you can see who is at your door and communicate with them. Amazing in theory. Terrible in practice. I get notified right away when someone rings my doorbell, but the live feed takes MINUTES to pop up. By that time, the visitor is already leaving or has left. What good is this?! I literally never get the video feed to pop up in time. I have to keep closing the app and opening it back up or it will never show the video. So greeting guests when I'm not home is pretty much a no-go. Yeah, they offer the option, but does it work? No. Secondly, when my system was installed, the wall plugs they needed weren't available. If you don't have an outlet available for the Sky Panel right next to your door, then you can forget about it being anywhere near it. Mine is literally installed down a long hallway by the bedrooms. So that also causes it to not communicate with the front door properly all the time. Occasionally it will work, but most of the time, it claims it cannot connect. The installer also had to drill a hole through the wall from outside to the inside, for the doorbell to be plugged into a wall outlet. THIS LOOKS HORRIBLE! I now have a hole next to my front door with a wire coming in and leading over to the outlet. It looks absolutely hilarious. The installer put a plastic sleeve over the wire, so it's even more noticeable now and he didn't even have what he needed and had to go down the road to Lowes to pick up some more plastic. He didn't adhere it to the wall in any way, so it bows out away from it. I'm telling you, this is ridiculous. Third, I've tried to cancel my service due to all the hassle and the huge monthly charge and they refuse every time. They say I first have to pay off my equipment. What in the world was the huge seven hundred and some dollar charge at the beginning for? Your great service and installment? Great, so now I'm stuck until they decide I've paid what they THINK their equipment is worth. I've even offered to give it all back. It's in pristine condition. They refuse. I think with all the hassle I've been through that they could at least let me cancel. I just want to be done with them. They are terrible to deal with and the equipment is faulty. Oh, by the way, the glass break sensor was installed on the ceiling right between the kitchen and living room. Heaven help you if you drop a fork. Guess what? SCREAMING ALARM SYSTEM. A WINDOW HAS BEEN BROKEN. No, no, Vivint. I just dropped my eating utensil... Seriously whomever reads this and doesn't have Vivint and are looking for a good home security system, please please PLEASE look somewhere else. Do not get Vivint. Sincerely, A very upset Vivint victim.
Vivint sale agent lies to you... I was inform over and over that there is no monthly fee for the equipment of $14.54... When first month went by i saw chargers on my account.. I called VIVINT and told them that it is false information. Vivint told me that on video survey it shows i agreed to the amount. But everytime that amount video came the sale agent will turn off the video or pause and tell me just say yes we will take care of it. When i called customer care line they went off the video saying they agreed on that amount and was really A****** say sorry i cannnot help you. I WILL NEVER ever recommend you to get VIVINT
to be honest I have little to no confidence in Vivint Home security - I have had a number of issues with the front doorbell being off line during major incidents - so when you really need it to function it doesn’t work - They are telling me it doesn’t work because of a screw - to me that is faulty design and not something I can not stand behind. After the holidays I will look into the cost of cancelling my Vivint Home security. With the numerous problems in equipment and customer services issues I can't imagine any one buying into Vivint
We met with their rep and looked into several options. I really like their systems and what they offer. Price was just way too much for us to afford.
The customer service reps will tell you whatever it takes to get off the phone. The information is inconsistent most times when you call.
Don't get Vivint! Besides all the problems with canceling service and poor service, your house will not even be safe. I deleted a person who could use his phone app to disarm the alarm. After he stole from our home, he was asked to leave. We changed the pin and deleted his name from the account. A couple of weeks later, he showed me he could disarm the system by going to his phone and change the armed status to disarm without even putting in a pin number. I explained this to a customer supervisor, but she never e-mail me back.
Very horrible experience. The sales rep was very, very pushy. Immediately told me that my current security was crap. You are never told that you have to sign up for a 5 year contract. What really made me mad was that I asked the rep repeatedly if a hard inquiry was going to be done on my credit, she constantly said no - said my SSN was going to be used just to confirm I "was who I said I was" - I was stupid for believing that lie. Next thing I know, I get an alert the next day from my credit monitoring services. With installation, the installer came, started drilling through my front wall, and then later asked if it was ok to do so. In addition, installation wasn't complete until after 11pm! I kept the system for a little while but in the end was very dissatisfied. I called and told them I didn't want it anymore and they wanted to give me the run around! Told me "you've had the system for more than three days, you can't cancel." When I told her that I was given a form that said I had 30 days to cancel, she changed her story and asked why. I told her that 1. I didn't like the system and 2. I did not appreciate the underhanded and deceptive way they operate. She then proceeded to tell me that the earliest day available for uninstall would be the following month. When I told her that that wasn't acceptable, they miraculously came up with a date that was a few days away. She then proceeded to tell me that sales rep would get in touch with me also - the sales rep and the installation technician both got in touch with me, both asking why I decided to cancel. Fast forward to uninstallation day, the technician was supposed to be at my home at about 10:30, he calls at 11-11:30 to tell me he overslept and would be at my house a few hours later - which I told him was impacting my schedule. When he finally showed up, he then goes to interrogate my son about why I cancelled. Who does this?!!!!!! Anyway, he goes and leaves wires hanging out of my walls - doesn't even try to do anything to remove them or anything!!!!!! The reason I wasn't able to supervise the equipment removal is that I work from home and was on an important conference call. And to top it all off, I received a text message from the sales rep a few days ago asking me if I was sure that I didn't want the system and that she could arrange for someone to come and reinstall. Seriously??!!!! All in all, I would not recommend this company to my worst enemy. For home security, I've gone back to the security company I had originally for better service and prices. Again, if you're thinking about dealing with Vivint, don't!!!!!
Worsed company ever. They very sly with the 5 year contract. Barely mentioned. And 5 years takes forever to get out. Will never do business with anything Vivint again. they charge you for anything that goes wrong with equipment.
Horrible from the start, cameras no working frequently they finally admitted to having problems and a nice tech changed them. Then I figured out they lied when it said the panel would hold about 2 weeks of non stop recording. Not even close. So I had to get the Space Monkey Hard Drive. They charged me twice for 1 drive, almost 3 months later no refund check as promised (but they sure ACH'd it from my checking account). The hard drive is only accessible from the MOBILE app, they discontinued access from the web. You just try and review details on a phone, it's ridiculously hard to select a clip, and the most you can save is 5 minutes. Took me 7-6 hours to select, download and email myself 2 hours from just one camera. Asinine is what this is. I have a xx terrabyte hard drive that nothing will access.
I am very disappointed in vivint. I recently started a dispute in reference to a false alarm and the rep insisted on sending out a technician. Well he stated that the box was the issue he some work on the box and left. Well they sent me a response stating they are not at fault. I dont think I should be held accountable for something out of my control along with not being informed that I needed a permit.
I've had numerous failures of the equipment and Vivint wants to charge me to come fix anything. I tried to cancel and they were happy to oblige . . . as long as I paid the remaining time on my contract up front. When I told them I would never renew the service, they said I would have to call back when the contract was up in order to cancel. Getting through the phone tree was time-consuming to say the least. Would never get Vivint again ... not even for my green house. and I still have a bit less than a year to go on the contract.
I wouldn't even give them one star. They ripped me off badly and fraudulently signed my name to a 5 year contract. They are me over 1750.00 and they keep saying it was processed. The money still hasn't shown up in my account. At this point, I may have to take legal action and start a claim for signing a contract. I didn't find out until I called to see when my contract was up. They investigated and found out it was signed fraudulent and now have given me alot of issues .
Worst company ever! Don't use. Shady! The cameras went down all the time. Customer service sucks because they don't care. I cancelled the account in less than 1 week. They took forever to come get their equipment out of my house. And they still are taking the monthly fee out of my account even though its a cancelled account! Having to call them everyday to fix this problem.....still not fixed more than a month later!
I bought a home that had a Vivint system already in it. We just agreed to take the contract over. When it came time us to sell the home the buyers took our contract over. Vivint “accidentally” switched the contract over four days early. My husband and myself as well as our very young children ended up being locked out of our own home. Because it happened on a Friday, vivint said they couldn’t resolve it until Monday. Totally unacceptable. We had to hire a locksmith to come get us in. It then gets worse. We called four times over the course of 5 months requesting cancellation and refunds- they kept charging us even though the new homeowners were paying as well. Each time we called they said the service was cancelled and we would be getting a refund. Never happened. This last time I called the agent told me I wouldn’t be getting a refund because the new home owners didn’t take over our contract! Yet they have all our equipment!! I was so angry. The agent only agreed to give us a refund because the previous agent had given us his word. I don’t know if the refund will even show up because we’ve been lied to 4x now. They literally have continued to remove money from our bank account without permission. This company is a bully. Scamming families who bought their services to protect them. So shameful. Do not trust them. Do not sign up for paperless billing and auto debit.
Terrible con man tactics salesman. I will never purchase anything from a door to door salesman. Techinicans new hires inexperienced and very unprofessional. Five technicians in my home at one time trying to finish installation. The salesman was pressuring techincans to pressure me to sign so he wood get credit for sale even though job was not complete. Terrible install cut my land line phone I was without phone service for over five days. They never cleaned up afer drilling nevet asked for vaccum or broom. I asked the young technician to leave and return it was 11:30 pm I had to place his equipment and tools at my front door. This was a nightmare like having five toddlers running muk throug out my home. Never asked or stated I'm going to enter ypur bedroom to install or I'm going into your basement to wire. Never will I allow anyone wirh this kind of disrepect for homeowners. Or just basic manners . Drilled holes in walks unnecessary. Total disaster. Service is malfunctioning after 25 days. I'm planning to cancel. Thos is a total nightmare. I was conpensated for damages. But beware of these snake oil salesman tactics unexprienced technicians. Please I hope that they change their business tactics the system seems very nice but I cannot tolerate the discption and dis honesty. I pray I'm able to cancel before August 22 2019
Very bad experience with customer service and salesman as sales managers No body listening to customer and fake promises always to customer I suggest no body go with Vivint Any one can suggest me how I can take legal action against company Thanks
Do not do it worst company ever. Empty promises - equipment does not work right - customer service nightmare. The worst sales rep I have ever dealt with in my life. Recently had our front door replaced - there was hole for dead bolt yet. Rep came to sell system told us he would look after all this - signed up and never heard from rep again - so security lock is on front desk and no security system. No help from Vivint - currently trying to cancel service as full installation was no done within 30 days - this company is the worst - don't do it
I have never been through bad experience like I am having with Vivint. 8 months motion detection not working video clips not recording. They tried to instructions me many times I couldn’t fix the problem then they sent technician 2 times he couldn’t fix the problem even he changed many things. At the end he said they have company software issue. Customer service very bad. I asked to cancel my contract since I have long time to fix my issue and no could help. They said I have to pay off all 3 years contract. I said I am canceling because you are not providing me with service they said this is the policy pay off all 3 years. I highly not recommend this company. They charge a lot plus customer service very rude and there service is bad. I hope everything f there is big manger reading my comments will get back to me or if any one know what is the legal action I can take against them? I have everything proven by emails. Thank you so much
This is one unprofessional company! I have 3 appts scheduled and no one came to install my services they gave me a hard time refunded my money which I still haven’t received. Each time I called there was a different story. I warn you not to deal with Vivint
A Vivint sales rep just left my house. He was trying to invite himself into my home. He made me feel very uncomfortable. Next time he comes back I will make sure my husband answers the door. I have a funny feeling that the sales reps setup burglaries in the neighborhood once they find out which homes do not have a security system.
DO NOT BUY THIS PRODUCT. Absolute joke. I signed up, promised everything else that everyone has described. I had an uneasy feeling the first night, so I read the fine print that you can cancel without penalties within 10 days of purchase so I called the next Monday to cancel, luckily I caught that so I'm not being charged the full $1500 for the system. So I get the email to confirm cancellation date, I confirm. I get a call on the day of removal to explain that there was a note saying that I hadn't confirmed, I asked who the manager was, the technician called the manager and he said his car 'broke down'...now please explain why your note was that I hadn't confirmed...utter lies from a scam obviously. They call again today to tell me the technician is 'quadruple booked' for today. I work 6 days a week and took this specific time off for the removal. I should honestly place a claim against Vivent for all my hours lost at work waiting for them. Rep from Kelowna even said he'd give his personal number because you can wait for 45mins to speak to a technician, he never did. He said he'd be back to check in on us, he didn't. Alarm went off once, never got a call from Vivent to certify everything was okay. What a farcical and unprofessional business. DO NOT BUY THIS PRODUCT!!!
I've been a customer for at least 6 years, maybe longer, and recently, have been trying to add cameras. I've scheduled the installation 3 times now, and still, no one has shown up to instal my cameras! And they don't call to say they aren't coming! I just sit around, not working, not making money, waiting for a ghost. I've had a bunch of security breach issues, and no longer feel comfortable in my home. I desperately need these cameras. I've confirmed each appointment prior, on e-mail and phone conversations, multiple times, only to have no one show up, then to be fed a battery of excuses: "We forgot to tell the tech to go to your house," or, "the appointment was cancelled." By who? I'm the only person on the account. On and on with the excuses. And they won't tell me who cancelled it? Did someone hack my account, or are they telling lies? I'm not sure what is worse. Either way, I'm extremely uneasy right now. This is the absolute WORST customer service out of any company, hands down. The WORST!!! I pleaded with them to please come install the (expensive) cameras asap, but no one seems to care. Why should I have to wait again for another appointment that they don't bother showing up to? It's been a month already, and 3 appointments later, and still NO CAMERAS, and no sleep! I'm on disability and have a very limited income these days, but figured I desperately need some peace of mind, so I want the cameras. All this worry is taking a toll on my health. I really don't think I can keep up with chemo compounded by all this drama. I asked to speak to a manager and was refused. I spoke to multiple employees, on many occasions, but no one will connect me to an actual supervisor. I then asked for some sort of discount. Anything at all would at least show that they care about their customers. They reluctantly gave me a $15 one time credit, then upped it to a one time $25 credit after I was in shock. Wow, really? After the thousands of dollars I've spent over the years, and over 1g more (if they ever show up and install these cameras,) all they can give me is a lousy $25? No discount can compensate for the unsafe way I feel in my home. It's the principle. And no one cares. I've been on the phone every other day with a Vivint employee dealing with all my alarms, and frantically trying to get service. I'm completely outraged and would love to switch carriers altogether, but I'm stuck in a long contract. I suppose that's how they continue on with their crappy service? Once your locked in, your stuck. On a positive note, their voice does come over the alarm to check on you, when its blaring. But why can't I get the cameras installed? This is completely ridiculous. Please do yourself a favor and go with any other security company besides Vivint. They really suck. 1 star is too high a rating for this lousy service. F
Great all around , quick to respond to problem. Great customer service.
I’m sorry but I have ZERO sympathy for anyone who signed these contracts. First off, why the heck would you ever buy anything from a door to door salesman. It’s 2019, any company still doing door to door sales is clearly a scam waiting to happen. Secondly, read the contract before you sign it. If they are pressuring you to sign you can say NO. Not really that hard. I had one of these salesman come to my door a couple weeks ago. He tried telling me it would be free if I put some sign on my lawn and promoted their product. It was clearly a scam. I told him NO (obviously). He wouldn’t stop talking so I just said “thank you for your time” and shut the door. He stayed at my porch for like 5 more minutes. I almost called the cops, but he eventually left. He came back the next day. I just didn’t answer the door. He hasn’t been back since. Be smarter people