Vivint

Great company. I've recommended them to everybody. They make the person who is purchasing the equipment properly knows exactly what they ae getting, what everything does, and how to use it. It is one of the best customer experiences and provides the best new age technology. The price is competitive and a little cheaper than a few others. The technician was very thorough and made sure to clean up after drilling the walls, which was fantastic. The security system works off the home network and you know your access is going to be secure. I feel very safe remoting into the system.

Reply from Vivint

Mar 05, 2020

Thank you for your feedback Kevin! We are so glad to hear about your experiences with us and your Smart Home Pro. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

I had ADT before and I didn't like it so a neighbor introduced me to vivint. I really like them and the products. I like the option of being able to see what's going on at home through my phone app. I've had it about two years and only once I've had to contact them with an issue and it was quickly resolved. They gave outstanding, professional customer service.

Reply from Vivint

Mar 05, 2020

Thank you for your feedback Lawrence! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Great service, great sales man and technician!

Fast customer service, and incredibly innovative products that are easy to use

Noting but excellent, great team they have from sales to techs to customer service all around great company

It has been great! My husband and I were very pleased with our service installer, Stanton, he was amazing. Fast and friendly, welcomed our questions, took the time to show us various things about the system.

EXCELLENTE! Very customer service conscious. They are prompt. There website is easy to navigate thru the system is awesome! Price is excellent.

The system is great. I need some help to hear the alarm on my phone. I also need some help to hear the door opener’s upstairs.

Horrible, we felt very pressured into getting this service after the salesman came to our house multiple times. We took him a few times that we were happy with our ring and we didn’t want to spend extra money but the man talked to us and told us we would only have a one time payment which was a liar.

Not good, was told one thing received another

It was dissatisfying ...I’m still waiting on someone to call me to secure the other side of my house.. it’s been a priority with vivint for 4 weeks now and no one has called like they are suppose to ...my back Door to the garage is unsecured which leave one side of my home unsecured....I have called several times and no one has returned my call yet....my doorbell done at ring and the Cameron freezes all the time....I’m dissatisfied and want to remove the service....

So far so good! We haven't had any problems. Easy to arm and disarm. Love the video screen to view outdoor camera videos.

I have enjoyed using the video doorbell and the emergency functions gives me peace of mind about the kids since they don't have a phone.

A door to door sale agent came by on a Friday evening and he would not leave even after being asked if we could touch base later as our 3 young children were fussy and crying. As soon as the tech came he left for another “appointment” at 8pm on a Friday night. He was supposed to check back and never has. We were sure what we were charge for so we call to request receipts for it to 3 calls and 2 weeks later. Things we were told we free (doorbell camera and installation) we were charged for. Very unhappy with the communication and the customer service.

Good modern system. Very good experience so far

My experience has been ok, but unreliable and I was locked out my home for a moment because the app on my phone was down and I couldn’t get I. The house because the lock pad wasn’t working either... that was a real opener for me

Happy with the serivces provided. Cameras are high quality, app works great

New customer since July, received good help to get setup, got all my family setup to operate the system so we can all use the house for vacations!

So far, so good. Had to make multiple calls to get water sensors delivered, though.

Didnt replace a brand new canera that i just bought

Every thing works good but the camera alarm does not alarm in the house .

Vivint has been a service that has been quality and user friendly. Thank you

My experience has been terrible. The salesman promised things vivint could not accomplish. I went from two working doorbells to 1 doorbell that I can’t here in certain parts of the house. I’m am worse off now and out of money. Given the chance I would not go with this company.

Good system. Question customer service . After installation nobody has contacted me as they promised. To see if I had any questions and to help setting up the system.

Terrible. started having problems only three days after installation. In only four months the thermostat has quit working three times not allowing the air conditioning to turn on. One of the sensors fell out of the door two weeks after installation the Vivint wanted to charge me to send a replacement out. The door lock and garage door only. work intermittently. i have had to send the unlock door command sometimes three times before it will unlock the door. Pretty frustrating with your hands full of groceries. the garage door will tell me the command to open the door failed and I look and the garage door is wide open. this has been the most regrettable purchase I have ever made. Unethical and misleading sales practices. Our Salesman told us in no uncertain terms that if at any point we were dissatisfied all we needed to do was simply call them and they would come remove the equipment and terminate the contract. that turned out to be an outright lie.I now have been informed that if I terminate, I will be responsible to pay for all of the equipment and for fifty percent of the remaining monitoring fees at a total cost to me of over $4,000.00! Don't believe what your salesman tells you and don't sign the contract without reading and agreeing with tha fine print.

Poor installation by installers; repeated problems with system to become full operational. For what I paid I should not have to make repeated call backs to my home in excess of 10+ times in less than 90 days of installation to fix a new system and not be advised of loosing my door bell in my home for system that does not have the alert capabilities to let me know when someone is at my door from all over my home!

Installation was professionally done. Enjoyed the people who I worked with. Security of family is assuring. Doorbell camera has a lot of static on it which makes getting a picture hard at times.

Not good at all. Tech that came out at first didn’t explain how to use anything. Didn’t tell me that i have only three days to return for full refund because if i had known i would of.

Good. Helpful and reasonably priced for the services offered.

I have had a good experience with the smarthome system. It’s easy to us and if there’s any problems or questions someone has always been available to help

It’s okay. Not really what I expected. The app stalls really bad when you try to view who is at you house if you are not home.

It was a little rough in the beginning. Mis-communication and a couple of trips to get everything working properly. Seems to be good right now.

I am having a great experience with them and I love it.

Quick response time, easy to work with, very secure-won’t give out info about your account over the phone unless you give the passcode, sent police dispatch when my alarm was triggered and police officer check my house and everything was secure,

My initial experience was 5 star! I loved my new system so much I wanted to add another camera and one more door lock. This is the point where my 5 star rating ends! After much confusion on the phone I was finally able to add the additional items I wanted and I paid for them over the phone that day. When the installer came the following week my husband who is on the account as well was home. I was at work, no one ever said I needed to be home. So after a big discussion with the install tech he finally decided I could e sign the documents which I did. However.....this is where it gets even worse..... the tech claims he couldn’t see the documents on his I pad....even though I signed them on my I phone????? He kept telling my husband they “didn’t come over” and it’s a “software issue”. After 2 hours of waiting around the technician left without installing anything. He told my husband Someone would be in touch to reschedule 2 weeks later.....I made sever calls. The last call took one hour and 12 minutes to complete!!!!!!! And to be scheduled for an install I paid for weeks ago!!!!!!! My final install date will be oct 10. My system was purchased on sept 1!!!!!! That’s 6 weeks and it’s not completed yet!!! This is some of the worst customer experience I’ve ever received!!

We switched from ADT to VIVINT a few months back. We only had the key pad with them. A VIVINT rep came out and showed us all the new things the offer and for just a little more money a month, we had an updated security system!! We LOVE IT!!! We can view from our phone when out to see what’s going on in our home or yard from various angles. It’s a great service and company and they were able to install the system the same day!!

My experience with Vivint has been horrible. My door lock is not put on correctly and we have to fix it constantly. I have called several times with the last time being that I was going to get a callback. I never did.

Terrible customer service and products installed not supported

New to Vivint, good so far. i like the user friendly app

It has left us with a sense of security. It is very easy to operate. The mobile phone accessibility is one of the best parts of the system.

From the initial contact with Vivint , to the explanation of options and pricing and finally to the instillation and servicing of the service , the experience has been very professional on all parts and. Rey client focused

Braxton B was amazing to work with! We are so glad Braxton was able to get us going with Vivint!

Customer service, service the way I was treated the the ease of equipment

One of the perks offered by the original Sales Rep did not materialize as discussed. After much discussion, it was subsequently approved by Customer Service but at a reduced amount.

Customer loyalty department has decent service, but wait times are terrible there is no communication between CS and customers and sales person lied.

Poor. Every time I call I lose about am hour of my time. Issues are still not resolved. I am owed referral fees which still have not been credited to my account. The recent installation had a multitude of errors, and problems with the products that I had to resolve myself. I refuse to call again as it is a waste of my time with no resolution after multiple hours spent. I would switch companies in a heartbeat if I could.

It’s not as good as made out to be the cord on my monitor sensor went out two days after getting my setup I reached out to the seller with no help at all

Some what decent the app is slow takes a long time to load video from cam

Good service bad service rep. Wasn’t informed about the hard credit check even after I asked the rep.

excellant service, very satisfied with the product