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LAST UPDATED: June 21st, 2022

Vivint Smart Home offers comprehensive home security and home automation solutions for more than one million customers across the United States. Vivint provides wireless home security systems with 24/7 professional monitoring and a lifetime equipment warranty. Its systems are professionally installed and supported by 24/7 customer service teams.

The company has been in business for 20 years and has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more.

Continue reading for The Good, The Bad, and The Bottom Line about Vivint Smart Home, and check out customer reviews of its home security and home automation.

Go Directly to Vivint Smart Home Customer Reviews

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The Good

  • Vivint Product Ecosystem
  • Professional Installation
  • 24/7 Professional Monitoring
  • Vivint Equipment Warranty
  • Compatibility with Smart Home Devices
  • Product Financing
  • Vivint App
  • Vivint Outdoor Camera Pro with Smart Sentry™

Vivint Product Ecosystem

Vivint offers a comprehensive smart home solution, including a control panel hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:

  • Vivint Smart Hub — Single touchscreen hub to connect and control your entire smart home. Easily check the status of your system, and quickly communicate with emergency services.
  • Vivint Doorbell Camera Pro — Video doorbell that lets you answer your door from anywhere. Integration with locks and garage doors gives you full control of access to your home.
  • Vivint Outdoor Camera Pro — Vivint's video surveillance camera that can intelligently identify and automatically deter a true threat. It doesn’t just record the crime; it helps prevent it.
  • Vivint Indoor Camera — Indoor security camera that lets you see, speak, and stay connected to your home and loved ones.
  • Vivint Playback — Playback ability that lets customers record 30 days of continuous video from up to four cameras to their Vivint Smart Drive and access it remotely from their mobile device.
  • Kwikset Smart Lock — Smart lock that provides secure, keyless access from anywhere and can even tell you who unlocked a door and when.
  • Garage Door Controller — Garage door remote that allows customers to open or close their garage door remotely from Vivin't mobile app.
  • Vivint Thermostat — Smart thermostat that lets you control the temperature in your home from anywhere. It can also automatically adjust to keep you comfortable when you’re home and save you money when you’re away.
  • Vivint Car Guard — A way to monitor whereabouts of your vehicle, car maintenance updates, or mechanical issues, all through the same mobile app.
  • Vivint Smart Sensor — Window and door sensor that enables customers to ensure doors and windows are secure.
  • Vivint Motion Sensor — Equipment that lets customers track movement in their homes with the passive infrared motion detector.
  • Smoke Detector — Sensor that sends a signal to the panel when smoke is detected, sounding a loud smoke alarm and alerting monitoring immediately to dispatch authorities.
  • Carbon Monoxide Detector — Sensor that sends a signal to the panel when excessive carbon monoxide levels are detected, sounding a loud local alarm and alerting monitoring immediately to dispatch authorities.
  • Vivint Water Sensor — Water sensor that notifies customers of leaks and floods inside the home, as well as freezing indoor temperatures that may lead to bursting pipes.
  • Glass-Break Detector — Sensor that alerts customers if a window is broken in the home.

Professional Installation

The home security company offers security systems that are professionally installed by a Vivint smart home pro. This means that your sales rep will schedule a smart home pro to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.

24/7 Professional Monitoring

Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.

24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.

Vivint Equipment Warranty

All Vivint equipment is under a lifetime warranty, while installation comes with a 120-day warranty. After 120 days, service calls are $49.

Compatibility with Smart Home Devices

A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners access to voice-controlled control features. Vivint is also compatible with other popular technology, including the Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.

Compatibility with these smart home products is especially helpful for improving energy efficiency in your home. 

Product Financing

Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete Vivint security system without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.

Vivint App

The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the Vivint app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.

Vivint Outdoor Camera Pro with Smart Sentry™

Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.

When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors. 

By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.

If you don't want to install the camera(s) yourself, the alarm company offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.  

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The Bad

  • $99 Moving Fee
  • Lengthy Contracts
  • Vivint Home Security Cost
  • Fair Credit Reporting Act Violation

$99 Moving Fee

Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.

Lengthy Contracts

Vivint requires 42- or 60-month contracts for its security services if you choose to finance your products. Although contracts are common within the home security industry, typically they only last up to 36 months.

The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.

Vivint Home Security System Cost 

Customers can get a Vivint alarm system starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.

Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing for its home security system on its website, so you will need to call Vivint's customer service reps to gather all pricing information.

Fair Credit Reporting Act Violation

In May 2021, The Department of Justice, in coordination with the Federal Trade Commission, announced a $20 million settlement for Vivint's violation of the Fair Credit Reporting Act. The civil complaint alleges the home security company unlawfully obtained the private credit information of unsuspecting consumers to apply for loans for customers who did not pass a required hard credit check. When Vivint customers defaulted on those loans, the company then sold this false debt to third-party debt collectors, an act that essentially constitutes identity theft.

This breach of consumer trust, though largely enacted by the company's door-to-door sales representatives, was made possible by Vivint's failure to implement an Identity Theft Prevention Program, a measure the company is now required to adopt as part of the settlement.

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The Bottom Line

Vivint home security systems feature a comprehensive selection of home automation smart home products, video surveillance with security cameras, and energy management features with professional installation and 24/7 professional monitoring. The company's most unique offering is its Vivint Outdoor Camera Pro, which automatically detects and deters crime.

In addition to Vivint's robust product offerings, the company has its own mobile app that allows customers to manage their home security system and smart home products from anywhere at any time. 

Vivint products are ala carte, meaning every system is completely customizable to the homeowner's needs. The home security provider's equipment is also compatible with most smart home devices, including the Google Assistant, Amazon Alexa, Nest Thermostat, and more. You can find the complete list in "The Good" section above. 

A downside to Vivint is the company has a long-term contract that lasts 42 or 60 months if you choose to finance your products rather than pay for them upfront. This is longer than most home security companies out there. However, the fact that Vivint offers product financing for the length of the contract may be a benefit. 

You can find Vivint reviews located below if you want to learn more about the customer experience.

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Vivint Frequently Asked Questions

What comes as standard equipment in Vivint home security packages?

Vivint provides customized systems based on each customer’s unique needs, so it’s difficult to define standard equipment. That said, there is a Starter Kit that most customers begin with as a solid baseline.  Typically, the Starter Kit will include the touchscreen Vivint Smart Hub control panel, a Vivint yard sign and light, two door/window sensors, a motion sensor, and $100 worth of customizable equipment. Most customers also opt for at least one or two security cameras and a few additional pieces of equipment.

What is Vivint’s cancellation policy?

In most cases, a customer can cancel within their right of rescission (three days) without any penalty. After that, the customer is required to pay the remaining balance of the service and equipment for the life of the agreement. 

Does Vivint require an installation or activation fee?

Vivint typically charges a $49 install fee, which is the least expensive professional installation fee in the industry. It does not charge an activation fee.

Does Vivint run a credit check?

Vivint will run a credit check if the customer intends to finance the equipment. If the customer pays upfront for the equipment, no credit check is needed.

How much does Vivint professional monitoring cost?

Vivint’s monthly monitoring service starts at $29.99 per month.

Do you own your Vivint home security equipment?

Once a customer pays off their equipment, they own it. The vast majority of customers finance the equipment over 60 months.

What devices can you use to access your Vivint cameras?

Customers can access their Vivint camera feeds through the Vivint Smart Home app which is compatible with most smartphones and tablets. It is not compatible with Kindle tablets or older flip phones.
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Vivint

At Vivint Smart Home, we believe home is everything. It’s where children grow up, dinnertime conversations happen, memories are made. Home should be enjoyed, and that’s why we work to make it more secure, comfortable, and convenient for our more than 1.5 million customers throughout North America — and counting.

What began more than two decades ago as a provider of home alarm systems, today Vivint leads the smart home security and automation industry. We’re dedicated to redefining the home experience with intelligent products and services — the foundation of safe, simple, affordable smart homes.

Behind the scenes at Vivint, you’ll find a large, diverse team. Our more than 10,000 employees are dedicated to helping families live safely and intelligently with a continual eye to the future and award-winning customer service and support.

As one of the premier providers of smart home technology, we’re recognized by our peers throughout the industry. According to Fast Company, “Vivint is opening the door to the connected home of the future.” And Readers Digest touts that Vivint provides “the most comprehensive smart home security system.”

At Vivint, we firmly believe that everyone deserves a safer, smarter home, and we’re providing that one household at a time.

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8,312 Reviews

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Featured Review

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Kevin

Great company. I've recommended them to everybody. They make the person who is purchasing the equipment properly knows exactly what they ae getting, what everything does, and how to use it. It is one of the best customer experiences and provides the best new age technology. The price is competitive and a little cheaper than a few others. The technician was very thorough and made sure to clean up after drilling the walls, which was fantastic. The security system works off the home network and you know your access is going to be secure. I feel very safe remoting into the system.

2 years ago

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Reply from Vivint

Thank you for your feedback Kevin! We are so glad to hear about your experiences with us and your Smart Home Pro. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Lawrence

I had ADT before and I didn't like it so a neighbor introduced me to vivint. I really like them and the products. I like the option of being able to see what's going on at home through my phone app. I've had it about two years and only once I've had to contact them with an issue and it was quickly resolved. They gave outstanding, professional customer service.

2 years ago

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Reply from Vivint

Thank you for your feedback Lawrence! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Rick Deel Hays Kansas

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6 days ago

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Rick Deel Hays Kansas

my name is rick deal. And I live in Hays Kansas. And I have been as a debt ever customer. We're probably about 12 years. Uh 2010. And the main reason that I got the security system was that my wife had a rescue and it was terminal and there was times that I couldn't be at home and that she needed medical attention and she couldn't get the phone. Also wanted to know that nobody was gonna be walking into the house while she was trying to sleep and couldn't do anything about it. Also too, I had a video doorbell so no matter where I was at, I could tell who walked up to the front door and when the mailman came. No and vice versa. I have been doing dialysis, 1994 About 25 years. So on my days of dialysis, I come home afterwards and go to sleep and I sleep so hard that somebody could just walk into the house and I would never know it. And also to I collect various important items that are very expensive and most people buy a safe and I thought about it but I don't need one because I got the event. And it tells me when somebody opens the door, it tells me when somebody rings my doorbell, it tells me if they break the window if they raise a window. Uh I've got the glass break uh deal. I have ah if my garage door comes up, you know how they people go around and see if their remote control to raise somebody else's door. If mine does that, the cops will be here within 3-5 minutes. Uh, if I have a fire and I don't answer and tell them, Hey, I, I burned something on the stove. They call the fire department for me. If I've got a life saved button, if I push it and I don't answer, you know, they call me and say, is there a problem? Mm hmm. You need help. And if I don't answer, they have E. M. S. here within about five minutes. Uh, and if I don't answer my phone and call my son's phone to let him know that the alarm went off. And then he'll say, well he's at home, we need to get an ambulance there. They'll do it. I mean I have never had one instance square event as it called me within a few minutes after the alarm went off, even if it was the false alarm. And as far as recommending, you know, the, I pay About $50 a month and you know, that's just for the service. You know, I've gotta granted I had to buy all the, the different sensors and everything else. But whenever you start out, they give you a pretty good package deal and For $50 a month it's in the peace of mind and it gives me, I would recommend this to anybody and everybody that has a need for security, you know, just to protect your family, your kids. Yeah, Whenever they come home from school, you can see wherever, what time they get to the door and you can tell whether they're cooking anything on the stove, you know, so to give me, you know, for me There are 10 all the way. And I just recommend that you call the event and set up uh meeting in this side. What's the best security system for you? And they can rig it all the way up to your garage door, to your back door, to your backyard, to your front yard. So God bless you guys and hope this was helpful to you.

6 days ago

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Brian Newman El Paso, TX

I have had Vivint Security for my home for seven years. My most recent need to contact them was February of this year. I was having problems with my control panel and could not arm my system. Of course, this was on a Saturday, so I was not expecting any assistance until Monday, at the earliest. When I called the monitoring service, as the technical department was closed since it was 9 PM, I explained the problems I was having. To my surprise, the monitoring agent attempted some corrected action items, but to no avail. He stated a technician would be at my residence at * AM the next day if that was alright. I was shocked, so of course I cleared my day. The next morning to technicians arrived promptly at 8 AM. Their troubleshooting determined my control panel was defective as well as outdated. One of them went to their truck and obtained a new one and installed it all for no cost. They also recommended a doorbell camera, versus the one I had, and a new outside camera. They stated the quality of the live feed, and the playback was as clear as watching television. They stated if I did not agree, they would re-install the older equipment. They were 100 percent correct; it was top of the line. The provided the two items at a very reduced price and threw in a Vivint Wi-Fi extender for the camera outside for better quality. And they moved my panel to a location which I preferred. Great service all the way around.

1 month ago

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Reply from Vivint

This is awesome! Thank you for sharing, Brian. We are so happy that you had a great experience and look forward to serving you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

May. 24th, 2022

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Barbara Buckley Bradenton, FL

I have used VivInt for over 15 years. Their line of security is excellent! I love the personal feedback f rom their security agents is the alarm is triggered at your home. You actually speak to a real live person! Their cameras catch the intruders! Indoor motion sensors are very accurate! A newer feature is the different door bell rings for holidays.; fun! Customer service is excellent and you can always reach someone! I highly recommend Vivint!

1 month ago

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Reply from Vivint

That's what we like to hear, Barbara! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

May. 11th, 2022

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Sherman Colorado Springs, CO

Currently I'm enjoying the service that they give me. Works one hundred percent of time. They always meet and complete on time for anything that you request. The folks in customer service are knowledgeable about the equipment and they seek to help. The best part is the option to mobile opperate as I have a lot out of town guest's who come in and I can make them codes, and I can lock and unlock as people come and go.

8 months ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Tessa Kalispell, MT

We know it works and we've had the experience of it working the way they told us it would and it keeps our home safe and we like that security for our home when we're gone. It works well all the time. They're willing to take the time to help you figure out if you do have a problem and they are willing to take the time to work with you to get it fixed.

8 months ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Joann Lufkin, TX

We just moved into our house and we were new in town when they came to our door. We feel safe in our home and know that when we leave the home is secure. We've not had other security systems in our home this is our first time but everything seems to work really really well and it's been over a year that we had not had any issues. It's nice to know that there's someone there. We've already had a couple of issues and our alarms went off and they called us right away and they were right there to talk to us, asked us if everything was okay and if they can help.

8 months ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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David Hobbs, NM

I feel secure when the alarm system is set that our home is protected. They have always been able to either walk me through the solutions so that I could take care of something on my end and if I didn't understand it they just send a tech when that was needed. Very friendly guys, great customer service. I never had any issues. The only technical problem that I had was when the batteries run down and we have no control over that.

8 months ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Rick Hays, KS

They were very reasonble. A couple cameras always work, I've never had a problem with it it's never gone down on me and it is very mobile. Customer service people are very knowledgeable and I was requesting what we need to do for our system in order to to keep it updated. If I have a an alarm or safety call or anything goes wrong with my system they call me no matter where I am and I also get an email just to make sure everything is good.

8 months ago

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Reply from Vivint

Thank you for your feedback Rick! We are so glad to hear about your experience with and how you're loving your system.

Oct. 11th, 2021

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Cynthia Mesquite, NV

Equipment is easy to understand so I can use it. I do have some problems getting help from the company. Most of the time customer service is pretty good but sometimes I get people from outside the company. It is unfortunate because I don't speak other languages other than English. They try to help my but I have a hard understanding those people. Luckily I haven't had any problems since it was installed.

8 months ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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James Singleton New Orleans, LA

What I like most about Vivint is their responsiveness to any and all issues I have presented about my alarm system. They have been very attentive to my issues and needs. And they were very quick and professional in their installment of their equipment.

1 month ago

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Reply from Vivint

That's what we like to hear, James! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

May. 10th, 2022

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Angela Moisant Choctaw, OK

We just signed up with Vivint and we love it so far! The outdoor cameras have 2 way communication and send a warning whistle to any lurkers to let them know they are being watched. They also included the doorbell camera for free! The young man who came by was extremely helpful and had technicians out the same day to do the installation.

1 month ago

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Reply from Vivint

That's what we like to hear, Angela! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

May. 10th, 2022

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Catherine Wires Hollywood, FL

Vivint has provided great costumer service since we joined. The service representatives have always been patient and knowledgeable about the materials and maintenance. And the service technicians have always been helpful with installations and questions.

8 months ago

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Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family!  If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 12th, 2021

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Robert R Waterford, MI

I enjoy the security it gives us and if anything goes wrong all we have to do is call and they help us and take care of it, right away. When we have to call them they definitely take care of us right away. We've never had any problems.

8 months ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family!  If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 11th, 2021

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Marisol Danville, VA

All the equipment works really, really good. I have no issues to this day and we've had it for a long time. I love the security for our family.Vivint customer service reps are nice and professional, always helpful, and always resolve my issues when I contact them.

8 months ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family!  If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 11th, 2021

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Penny Louisville, KY

We've been using them for several years and we just upgraded our system. I think the equipment is really expensive. I just think it's easy to use and if there's an issue they're right there on the intercom asking about it. I think they did a great job. It's been very efficient for us.

8 months ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Leticia Woodland, CA

It's great, we can have it in the iPhone cameras, it lets us know when someone's nearby. It's a great system. We have only called customer service once and they answer your questions and help you out. They're friendly and courteous over the phone. You feel safe with Vivint.

8 months ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Shirley Beloit, WI

The price is reasonable. The equipment is very, very expensive but the monthly price is reasonable. I couldn't get one camera attached to my garage because my garage is not attached to my house and I really wanted one over my cars because we've had a lot of car break ins in this area.

8 months ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Kimberly Indianapolis, IN

The alarm sounds very quickly if there is a breach. They not only reach out to me by voice if there's a breach but they follow up with an email and I appreciate that confirmation to be sure that I'm okay. It's very user friendly.

8 months ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Karmela Richmond, VA

Having twenty four hour access through the app is fantastic. I would definitely recommend Vivint anyone that's looking for a great security service. During our installation we had a few minor issues and the tech team came right back when we brought the issues up and corrected everything right away. It's easy to use and easy to undestand

8 months ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Alverta Hyattsville, MD

I feel very comfortable when I have cameras around the house. Vivint has always resolved any problems that I have. I lost my husband almost two and a half years ago, so I needed a little bit more security. It is reasonable, affordable, it works it really works because I had an incident where the police came, so I love it.

8 months ago

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Reply from Vivint

Thank you for your feedback Alverta! We are so glad to hear about your experience with and how you're loving your system.

Oct. 11th, 2021

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Mikela Olive Branch, MS

I really like that they have security feature freebies. My previous security system did not have that. I feel that my home is secure when I am away. I like a lot of the features. I love that I can adjust the thermostat when I am away on vacation. I feel like they do a good job reaching out when there is a real alarm. I did have an issue last year in the pandemic getting people on the phone for customer service. They did make it really easy to go online and chat with someone who was able to troubleshoot my problem.

8 months ago

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Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Dale Colorado Springs, CO

I have a humungous contract with them. They told us it would be thirty dollars a month for the monitoring fee but they bill us fifty a month. If there is an alarm, they do call us right away. They don't just send the police because they want to know whether someone is there. When I get someone on the phone, they are great. When someone comes to the house, they are good and know what they are doing.

8 months ago

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Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Roberta Augusta, GA

I like that my house is monitored for me. I feel safe when I am at home, especially at night since I live by myself. When I need help with my system, they were able to help me get I back online. It is good to know someone is knowledgeable on the phone. It is over priced for what I have but the equipment works fine.

8 months ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Stephanie Saratoga Springs, UT

I’m very pleased with the product. It gives me peace of mind. My family is protected. Every time I reach, I get quick responses from them. I don’t know if it is because I have been lucky through the years or if that is just how they are but I appreciate it. I have tried another company’s equipment before and it was constantly breaking. Vivint is a good reliable quality.

9 months ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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star star star star star

Patricia Lorena, TX

I would highly recommend Vivint to someone. I am very pleased with the system and the monthly cost is something I can handle. I like that even if the power goes out, I know I still have an alarm and when everything is back up, it reconnects easily. I rarely have a problem with it. They never make me feel stupid when I don’t understand something and they are very good about walking through it step by step.

9 months ago

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Reply from Vivint

Thanks for sharing your experience and for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Anonymous Chicago, IL

I like the cameras, panels, and locks. The best thing is being able to see everything on camera. They have been patient and have instructed me whenever I've needed to do something with the system. The only thing that doesn't seem to work is the doorbell camera becaues the picture isn't very clear. The price is a little bit high for me, but Vivint's been a good company.

9 months ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 16th, 2021

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Anonymous Victorville, CA

It works like it's supposed to and when I've had trouble with it Vivint was able to help me correct it. The best thing is the cameras, we're able to see what's happening in front. The times I needed help with some of my issues with the camera or with the system they were very able to help me resolve the problem and we're very courteous and friendly to do it.

9 months ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Henry Tulare, CA

It seems like I have pretty good communications when I call in for whatever the situation. I seem to get the answer and if not that we get somebody else to finish whatever and before I get off the phone is pretty much resolved. I feel pretty safe when I leave the home now. If anything is wrong they let me know right away, its kind of peace of mind. They are real good company. I guess the software and everything that they offer seem to be working pretty good for me.

9 months ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Cynthia Macon, GA

The best part is the ability to monitor remotely and arm it and all of that remotely. I've had to call them online and get some things fixed or added and they were able to meet my needs. It's probably more expensive than others because you end up purchasing the equipment so I think the equipment is a little on the expensive side but they did give you a payment plan.

9 months ago

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Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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Johnny Mount Olive, AL

I didn't really have too many problems and they took care of stuff whenever I needed. They're misleading from the first when they said that they would not use my credit card one time and then they locked me in with using the credit card and I finally had to cancel it to stop. They've been able to take care of any problems that I've had come up. I enjoy being able to keep up with what's going on when I'm away from the house.

9 months ago

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Reply from Vivint

This is great feedback, Johnny! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 14th, 2021

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Jack Yuma, AZ

I haven't had any trouble with the equipment. I don't have to worry about somebody breaking in here. I had three break-ins about a year apart until I got this system put in. I've had this system for ten to twelve years now. I lost one of the signs one time and the guy was right out here to fix it and I haven't had any problems at all that. If I've ever call they've been right on the ball to take care of it.

9 months ago

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Reply from Vivint

We're sorry to hear about your previous break-ins. Thank you for sharing your positive experience and for choosing Vivint to protect your home! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Daniel San Antonio, TX

I did my research and I saw your your outstanding record and I also like the package deal you had with the cameras. It helps me and my family feel more secure. It's technologically up-to-speed and up-to-date. I love that I'm able to use your mobile app and it's pretty fast real-time. Your customer service is excellent--when I had the system installed, the gentleman stayed extra to explain all the details of the alarm system and give my wife and I examples. Also, he was able to instruct my children on how to use the emergency buttons just in case something were to happen to myself or my wife.

1 year ago

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Reply from Vivint

Thank you for your feedback , Daniel! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Doni Fort Worth, TX

They're very quick to follow up. We had a couple of issues when the alarm would go off and they immediately call and actually prevent us from having to pay for a false alarm going into the city and paying for a for a police call so I mean they call within just a couple minutes for anything--we've had two incidents and they've called immediately and they were very nice when they called and it's great. They're very conscientious of of the customer and what's happening with them. We had one of our sensors go out and we weren't sure if it was covered, so we called and they talked to us and told us exactly what we had to do. We just had to go buy a battery and put in it and they told us how to do it and told my husband how to take it off the wall and all that walking through the whole thing so it was just great.

1 year ago

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Reply from Vivint

Thank you for your feedback  Doni! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Marva

When we moved back to California a year ago, we signed up with ADT because they were the first to come to our door and we had them for about a year and we were not happy. Vivint came and showed us the system and it was far superior to ADT. It costs a little bit more but we are happy with all the features. I like that we have full range in out backyard as well as our front drive way and patio. I like how clear everything is. I can hear people talking as well. We can zoom in and take pictures. I think it far superior to anything ADT has. They were very fast with the install. It was vert late in the day when we signed up and they did not leave until 10 PM that night. Customer service was nice when called about our front yard sign. I really do like them.

1 year ago

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Cynthia Stidham

I don’t usually write such a long review but is important to me to share my experience with others about this company if they want to feel safe and secure and have a system that will really make them feel safe and would really benefit the home as well . They have excellent customer service they gladly help you with anything you need to know I don’t have to wait a really long time on the phone they get right to you and I really like that. Waiting on hold with music blasting in my ears for a long time it’s just the worst and so inconsiderate you don’t have to worry about that when David they get right to youI have done plenty of research and I don’t think there’s a better company out there other than Vivint, I have given Vivint the five star rating because they deserve it they have awesome product Before I was quite disappointed with the companies have tried in the past after I heard about this company I went online and gladly filled out the application online first and then I meetly receive a car which helped me to make my selection and understand what products they had available as I looked at everything online I got a good appointment they came by and explained everything to me show me how everything operated just marvelous and wonderful . The patients that they had the knowledge they had of their product and the young man share with me how much she really love this business and about the product so by him personally speaking of his love for all of this that was quite impressive too because he was very sincere . The first time I noticed this company was when I was visiting an old acquaintance I love the panel a clear picture that the Cameras captured , and I was quite impressed and I thought I want that company for security around my home inside and out as well . So I got the cameras I got the doorbell’s and I have the sensors inside , I will advise everybody and anybody to look into this company and their products I have tried many and I’m very pleased with Vivint , The Vivint Camera’s and camera doorbells are vividly clear day and night also It’s much more reliable than than other companies I’ve tried That has batteries you have to keep changing and if you have shade in an area you can’t use the solar, so the hardwire works a lot more perfectly for me and I recommend it it’s dependable that means a lot to me I don’t have to keep changing batteries especially if I’m out of town, I need to be able to be in touch with my home and my love ones there and my pets when I’m at work it’s important that the system always works for me it’s very disappointing and not advise by me to get a company who has a security system that works on a temporary battery that will die on you and will be no good to you when you need it they may offer solar but if your house is in the shade it will not charge that battery so I like the fact that this company uses your electricity and has a back up battery when necessary. I hope my review will help you make a good choice for this system you will be very happy to select The visit products. Look into it before you call so you can be well-informed and then make the call already have a plan in your mind what do you want to put everything they were even advise you if they have a better situation for you that would be beneficial for you your home and your family do you always glad to help whenever you call or contact them.

1 year ago

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Nancy

I just like the confidence that we have; I think for secure. I've already set it off twice unintentionally. One time I was making some bacon and set off the fire alarm and not only did our next door neighbor call to check on us but the one of the people from the fire department came out to check. We kept hearing a strange noise the other day and I thought it was one of our phones and I couldn't figure out where it was coming from. Finally I went over to the panel and it was saying that the batteries on the glass breaking sensor needed to be changed or were low and I don't know which one of the sensors is the glass breaker so I didn't know what to do about it.

1 year ago

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Reply from Vivint

Thank you for your feedback Nancy. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jul. 16th, 2020

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Philip

My first time chanign the device settings, I wasn't quite sure how it worked. The man that sold it told me about it but I forgotten so I called up and I got immediate assistance and from that day forward I've been able to operate whole thing. At my age at 76, that's pretty good. You can operate it with your cell phone so if you forgot to set it when you left. you can just take your phone out and arm the system. You can also set the various settings for tones that you want to use in the house, you can change it from day to night. There are a lot of positive things and it's very simple to use. We had a tornado warning just a little while ago and it showed up on Vivint's master control box. Everything that was being told us on the television and radio, phone alerts, it all showed up on the control system box so I was very impressed and it was pretty neat to see.

2 years ago

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Jennifer Lee

I've had a great experience with Vivint. I had issues with my cameras during the first week I owned them, but the tech came back very quickly and fixed the issue. I haven't had a problem with the cameras since - and that was two years ago. I also had an issue with my panel a few months ago and I was with customer service for over an hour on the phone and they were very helpful and patient. Fortunately, the issue was resolved and everything has been great. The only thing I would improve is the sensitivity of the cameras. Quite often, the cameras detect silly things like clouds that are moving quicker than normal in the sky or light changes - but often, it'll miss actual people in my driveway or other obvious motions that it should've picked up.

2 years ago

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Reply from Vivint

Thank you for your feedback Jennifer! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Julie

I've already recommended them to several people. The salesman that came to my house in Louisiana was very professional and explained everything to me. Customer support is always professional and eager to helpful if there are any questions. They really know all the ins and outs of system. The device is very good though there is an issue with the glass break sensor because if the door slams it is a little touchy but everything else is high quality. The camera had a very good picture and is panoramic so I can see all the doors that come into my house. I can check in on my kids while I am at work and make sure my teenager has the little ones going their homework and I can also talk to them through the camera system.

2 years ago

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Reply from Vivint

Thank you for your feedback Julie! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Venice

They are there 24 hours a day. Whenever I call, they've taken all the time I needed to help me figure out what I needed to do. I have actually lived in homes that had security systems from three different companies. I am most happy with the Vivint security system because I feel like it meets my needs and I can customize it any way that I need to meet my needs. I love the mobile app and how it works and the fact that I can put in a guest code or whatever I need to to make sure it fits our needs. I feel like it has few false alarms than the other companies I have dealt with. I like the fact that I can use it in my mobile phone so easily and efficiently.

2 years ago

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Reply from Vivint

Thank you for your feedback Venice! We are so glad to hear about your experiences with us and our service. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Yyctradesman Calgary, AB

Extremely disappointed the last few years with vivint. The camera in the back of my house will not record people coming and going from my yard but it records every single vehicle in the alley. It records every time the wind blows YET it's so pathetic that I can literally stand in front of the camera and do jumping jacks and it will not record me! We have had multiple occasions of someone stealing from our yard recently, wood and bottles, and the camera never catches them but if a rabbit hops past it will record that!

4 weeks ago

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Reply from Vivint

Thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jun. 2nd, 2022

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Jennifer Amarillo, TX

Worse alarm system ever!! The alarm siren is super quiet. The door sensors are super quiet. The cameras are ALWAYS lagging. The cameras always detect bugs so all night my phone is going off for movement detection. POINTLESS! My car got hit outside my house at the end of MY DRIVEWAY and the cameras did not catch anything at all! My view limit is to the street and it still did not catch that accident. It will not detect person until they are ringing my doorbell already. Imagine if it was a burglar, that is a loss cause. The glass breaker goes off to any noise, even my kids when they are running around playing. One time I had a ball break my window and shattered it while I was out of town, the notification said glass break but I could not check the cameras to see what happened because it never loaded plus it took vivint roughly 7 minutes to call me! I thought it was my internet so I called and upgraded my internet speed and upgraded my phone because I thought since I have an old phone that the 5G was not good on the old phone. None of that helped at all. VIVINT cameras still lag and never wants to load. When they salesman came to my house he said it was NO EARLY CANCELLATION FEES and NO CONTRACT, you just pay it every month or it cancels like a prepaid phone so I set it up on automatic payments. THAT'S A LIE! They are charging almost $1,600 to cancel after 8 months of being with them. Every question I asked the representative, he would put me on hold to ask a supervisor.

3 weeks ago

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Reply from Vivint

Jennifer, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved. 

Jun. 7th, 2022

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karla Pittsburgh, PA

We have had Vivint as our security company for ten years. We've had a few false alarms over the years and the company is in immediate contact with us--ensuring our safety. I would definitely recommend this company.

1 month ago

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Reply from Vivint

This is awesome! Thank you for sharing, Karla. We are so happy that you had a great experience and look forward to serving you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

May. 17th, 2022

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A 1 Mesquite, TX

Great marketing but pricey. I found the packages to be pretty confusing. Vivint’s pricing charges you up front as if you are going to finish a contract. It’s as if they expect to charge you for a 24 or 36 month period whether you stay with them or not. They get theirs off the top no matter what so when you choose their service you will stay because of what you have already paid up front.

1 month ago

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Reply from Vivint

Thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved. 

May. 17th, 2022

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Erinmarie Xian Valrico, FL

The last condo we lived in Had a Vivint security system and it was super easy to use and maintain. We never actually had to call the company but I also never had any issues I felt very secure..

1 month ago

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Reply from Vivint

That's what we like to hear, Erinmarie! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

May. 12th, 2022

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Gene San Antonio, TX

While Vivint is a great, reliable company - they can be very costly. They have raised rates on us several times and now, we are getting new windows and have to have wireless instead of wired window sensors; they want to charge us $50.00 per window ($1100.00 more just to keep same protection as we have now). This after being a paying customer for years. They should have deals for loyal customers instead of same pricing as new customers (even new customers get some breaks).

1 month ago

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Reply from Vivint

Gene thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 10th, 2022

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Robert hatfield Seguin, TX

The people at Vivint are very helpful and professional. My main reason for not giving them a 5 star rating is because of technology. primary problem is that both of my cameras can't distinguish a moving shadow from a person. I get at least 50 false notifications from my doorbell camera daily.

8 months ago

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Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family!  If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 27th, 2021