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LAST UPDATED: January 18th, 2023

Vivint Smart Home offers comprehensive home security and home automation solutions for more than one million customers across the United States. Vivint provides wireless home security systems with 24/7 professional monitoring and a lifetime equipment warranty. Its systems are professionally installed and supported by 24/7 customer service teams.

The company has been in business for 20 years and has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more.

Continue reading for The Good, The Bad, and The Bottom Line about Vivint Smart Home, and check out customer reviews of its home security and home automation.

Go Directly to Vivint Smart Home Customer Reviews

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The Good

  • Vivint Product Ecosystem
  • Professional Installation
  • 24/7 Professional Monitoring
  • Vivint Equipment Warranty
  • Compatibility with Smart Home Devices
  • Product Financing
  • Vivint App
  • Vivint Outdoor Camera Pro with Smart Sentry™

Vivint Product Ecosystem

Vivint offers a comprehensive smart home solution, including a control panel hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:

  • Vivint Smart Hub — Single touchscreen hub to connect and control your entire smart home. Easily check the status of your system, and quickly communicate with emergency services.
  • Vivint Doorbell Camera Pro — Video doorbell that lets you answer your door from anywhere. Integration with locks and garage doors gives you full control of access to your home.
  • Vivint Outdoor Camera Pro — Vivint's video surveillance camera that can intelligently identify and automatically deter a true threat. It doesn’t just record the crime; it helps prevent it.
  • Vivint Indoor Camera — Indoor security camera that lets you see, speak, and stay connected to your home and loved ones.
  • Vivint Playback — Playback ability that lets customers record 30 days of continuous video from up to four cameras to their Vivint Smart Drive and access it remotely from their mobile device.
  • Kwikset Smart Lock — Smart lock that provides secure, keyless access from anywhere and can even tell you who unlocked a door and when.
  • Garage Door Controller — Garage door remote that allows customers to open or close their garage door remotely from Vivin't mobile app.
  • Vivint Thermostat — Smart thermostat that lets you control the temperature in your home from anywhere. It can also automatically adjust to keep you comfortable when you’re home and save you money when you’re away.
  • Vivint Car Guard — A way to monitor whereabouts of your vehicle, car maintenance updates, or mechanical issues, all through the same mobile app.
  • Vivint Smart Sensor — Window and door sensor that enables customers to ensure doors and windows are secure.
  • Vivint Motion Sensor — Equipment that lets customers track movement in their homes with the passive infrared motion detector.
  • Smoke Detector — Sensor that sends a signal to the panel when smoke is detected, sounding a loud smoke alarm and alerting monitoring immediately to dispatch authorities.
  • Carbon Monoxide Detector — Sensor that sends a signal to the panel when excessive carbon monoxide levels are detected, sounding a loud local alarm and alerting monitoring immediately to dispatch authorities.
  • Vivint Water Sensor — Water sensor that notifies customers of leaks and floods inside the home, as well as freezing indoor temperatures that may lead to bursting pipes.
  • Glass-Break Detector — Sensor that alerts customers if a window is broken in the home.

Professional Installation

The home security company offers security systems that are professionally installed by a Vivint smart home pro. This means that your sales rep will schedule a smart home pro to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.

24/7 Professional Monitoring

Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.

24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.

Vivint Equipment Warranty

All Vivint equipment is under a lifetime warranty, while installation comes with a 120-day warranty. After 120 days, service calls are $49.

Compatibility with Smart Home Devices

A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners access to voice-controlled control features. Vivint is also compatible with other popular technology, including the Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.

Compatibility with these smart home products is especially helpful for improving energy efficiency in your home. 

Product Financing

Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete Vivint security system without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.

Vivint App

The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the Vivint app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.

Vivint Outdoor Camera Pro with Smart Sentry™

Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.

When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors. 

By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.

If you don't want to install the camera(s) yourself, the alarm company offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.  

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The Bad

  • $99 Moving Fee
  • Lengthy Contracts
  • Vivint Home Security Cost
  • Fair Credit Reporting Act Violation

$99 Moving Fee

Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.

Lengthy Contracts

Vivint requires 42- or 60-month contracts for its security services if you choose to finance your products. Although contracts are common within the home security industry, typically they only last up to 36 months.

The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.

Vivint Home Security System Cost 

Customers can get a Vivint alarm system starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.

Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing for its home security system on its website, so you will need to call Vivint's customer service reps to gather all pricing information.

Fair Credit Reporting Act Violation

In May 2021, The Department of Justice, in coordination with the Federal Trade Commission, announced a $20 million settlement for Vivint's violation of the Fair Credit Reporting Act. The civil complaint alleges the home security company unlawfully obtained the private credit information of unsuspecting consumers to apply for loans for customers who did not pass a required hard credit check. When Vivint customers defaulted on those loans, the company then sold this false debt to third-party debt collectors, an act that essentially constitutes identity theft.

This breach of consumer trust, though largely enacted by the company's door-to-door sales representatives, was made possible by Vivint's failure to implement an Identity Theft Prevention Program, a measure the company is now required to adopt as part of the settlement.

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The Bottom Line

Vivint home security systems feature a comprehensive selection of home automation smart home products, video surveillance with security cameras, and energy management features with professional installation and 24/7 professional monitoring. The company's most unique offering is its Vivint Outdoor Camera Pro, which automatically detects and deters crime.

In addition to Vivint's robust product offerings, the company has its own mobile app that allows customers to manage their home security system and smart home products from anywhere at any time. 

Vivint products are ala carte, meaning every system is completely customizable to the homeowner's needs. The home security provider's equipment is also compatible with most smart home devices, including the Google Assistant, Amazon Alexa, Nest Thermostat, and more. You can find the complete list in "The Good" section above. 

A downside to Vivint is the company has a long-term contract that lasts 42 or 60 months if you choose to finance your products rather than pay for them upfront. This is longer than most home security companies out there. However, the fact that Vivint offers product financing for the length of the contract may be a benefit. 

You can find Vivint reviews located below if you want to learn more about the customer experience.

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Vivint Frequently Asked Questions

What comes as standard equipment in Vivint home security packages?

Vivint provides customized systems based on each customer’s unique needs, so it’s difficult to define standard equipment. That said, there is a Starter Kit that most customers begin with as a solid baseline.  Typically, the Starter Kit will include the touchscreen Vivint Smart Hub control panel, a Vivint yard sign and light, two door/window sensors, a motion sensor, and $100 worth of customizable equipment. Most customers also opt for at least one or two security cameras and a few additional pieces of equipment.

What is Vivint’s cancellation policy?

In most cases, a customer can cancel within their right of rescission (three days) without any penalty. After that, the customer is required to pay the remaining balance of the service and equipment for the life of the agreement. 

Does Vivint require an installation or activation fee?

Vivint typically charges a $49 install fee, which is the least expensive professional installation fee in the industry. It does not charge an activation fee.

Does Vivint run a credit check?

Vivint will run a credit check if the customer intends to finance the equipment. If the customer pays upfront for the equipment, no credit check is needed.

How much does Vivint professional monitoring cost?

Vivint’s monthly monitoring service starts at $29.99 per month.

Do you own your Vivint home security equipment?

Once a customer pays off their equipment, they own it. The vast majority of customers finance the equipment over 60 months.

What devices can you use to access your Vivint cameras?

Customers can access their Vivint camera feeds through the Vivint Smart Home app which is compatible with most smartphones and tablets. It is not compatible with Kindle tablets or older flip phones.
Message from
Vivint

At Vivint Smart Home, we believe home is everything. It’s where children grow up, dinnertime conversations happen, memories are made. Home should be enjoyed, and that’s why we work to make it more secure, comfortable, and convenient for our more than 1.5 million customers throughout North America — and counting.

What began more than two decades ago as a provider of home alarm systems, today Vivint leads the smart home security and automation industry. We’re dedicated to redefining the home experience with intelligent products and services — the foundation of safe, simple, affordable smart homes.

Behind the scenes at Vivint, you’ll find a large, diverse team. Our more than 10,000 employees are dedicated to helping families live safely and intelligently with a continual eye to the future and award-winning customer service and support.

As one of the premier providers of smart home technology, we’re recognized by our peers throughout the industry. According to Fast Company, “Vivint is opening the door to the connected home of the future.” And Readers Digest touts that Vivint provides “the most comprehensive smart home security system.”

At Vivint, we firmly believe that everyone deserves a safer, smarter home, and we’re providing that one household at a time.

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Star Rating

3.8

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8,357 Reviews

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Featured Review

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Kevin

Great company. I've recommended them to everybody. They make the person who is purchasing the equipment properly knows exactly what they ae getting, what everything does, and how to use it. It is one of the best customer experiences and provides the best new age technology. The price is competitive and a little cheaper than a few others. The technician was very thorough and made sure to clean up after drilling the walls, which was fantastic. The security system works off the home network and you know your access is going to be secure. I feel very safe remoting into the system.

2 years ago

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Reply from Vivint

Thank you for your feedback Kevin! We are so glad to hear about your experiences with us and your Smart Home Pro. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Lawrence

I had ADT before and I didn't like it so a neighbor introduced me to vivint. I really like them and the products. I like the option of being able to see what's going on at home through my phone app. I've had it about two years and only once I've had to contact them with an issue and it was quickly resolved. They gave outstanding, professional customer service.

2 years ago

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Reply from Vivint

Thank you for your feedback Lawrence! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Rick Deel Hays Kansas

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7 months ago

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Reply from Vivint

Hi Rick! Experiences like yours are why we keep doing what we're doing! Thank you for sharing. We are so happy that you had a great experience and look forward to serving you in the future. We appreciate that you continue to choose Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

Jul. 12th, 2022

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Rick Deel Hays Kansas

my name is rick deal. And I live in Hays Kansas. And I have been as a debt ever customer. We're probably about 12 years. Uh 2010. And the main reason that I got the security system was that my wife had a rescue and it was terminal and there was times that I couldn't be at home and that she needed medical attention and she couldn't get the phone. Also wanted to know that nobody was gonna be walking into the house while she was trying to sleep and couldn't do anything about it. Also too, I had a video doorbell so no matter where I was at, I could tell who walked up to the front door and when the mailman came. No and vice versa. I have been doing dialysis, 1994 About 25 years. So on my days of dialysis, I come home afterwards and go to sleep and I sleep so hard that somebody could just walk into the house and I would never know it. And also to I collect various important items that are very expensive and most people buy a safe and I thought about it but I don't need one because I got the event. And it tells me when somebody opens the door, it tells me when somebody rings my doorbell, it tells me if they break the window if they raise a window. Uh I've got the glass break uh deal. I have ah if my garage door comes up, you know how they people go around and see if their remote control to raise somebody else's door. If mine does that, the cops will be here within 3-5 minutes. Uh, if I have a fire and I don't answer and tell them, Hey, I, I burned something on the stove. They call the fire department for me. If I've got a life saved button, if I push it and I don't answer, you know, they call me and say, is there a problem? Mm hmm. You need help. And if I don't answer, they have E. M. S. here within about five minutes. Uh, and if I don't answer my phone and call my son's phone to let him know that the alarm went off. And then he'll say, well he's at home, we need to get an ambulance there. They'll do it. I mean I have never had one instance square event as it called me within a few minutes after the alarm went off, even if it was the false alarm. And as far as recommending, you know, the, I pay About $50 a month and you know, that's just for the service. You know, I've gotta granted I had to buy all the, the different sensors and everything else. But whenever you start out, they give you a pretty good package deal and For $50 a month it's in the peace of mind and it gives me, I would recommend this to anybody and everybody that has a need for security, you know, just to protect your family, your kids. Yeah, Whenever they come home from school, you can see wherever, what time they get to the door and you can tell whether they're cooking anything on the stove, you know, so to give me, you know, for me There are 10 all the way. And I just recommend that you call the event and set up uh meeting in this side. What's the best security system for you? And they can rig it all the way up to your garage door, to your back door, to your backyard, to your front yard. So God bless you guys and hope this was helpful to you.

7 months ago

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Reply from Vivint

This is great feedback, Rick! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family!

Jul. 26th, 2022

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Christine Richardson Orlando, FL

I purchased a DIY kit after being told that I was not approved for a regular system. I paid for the system and received the kit but because it did not have enough sensors so I elected not to use the system. I was told that if I didn’t want to keep the system, I had 30 days to return it. I honestly forgot about it and since I was led to believe the system was mine I just never returned it, and then I got a call from a lady saying my bill was past due. I was amazed because I never took the product out of the box and so there was no monitoring. Surprise! The salesman never told me that I had to make two more additional payments and that I was in a contract!!!!!! I would have never, ever got this system if there was additional payment and a contract!! He totally lied about the system to me and I asked customer service to pull the call so that they could hear that he never mentioned a word about the a contract or more money for the system. It’s like once you are denied credit for the traditional system, they have sales reps call you and sell you a DIY system never disclosing any substantive information about a contract or additional money . They guy literally lied and deceived me by failing to disclose material information pursuant to the contract and additional funds. Now I’m stuck with this DIY system that I will never ever use, and they think I’m going to honor any contract they gave me. I will never pay a dime to this company. I contacted the sales rep back and he basically said “ Oh sorry nothing I can do, have a nice day.” He knew he was ripping me off and I am on a fixed income. Here I am trying to keep thieves out and Vivint teaches it’s employees to utilize deceptive practices to gain profit. I will never, ever honor the bill and will continue to dispute the entire contract.

2 weeks ago

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Brian Blank Miami, FL

I use for both my homes. They offer an app to control security, locking and unlocking of electronic door lock, and camera visuals from my phone and have many other features. Been very reliable for past few years and never had an issue with billing or anything else.

1 month ago

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Daniel San Antonio, TX

I did my research and I saw your your outstanding record and I also like the package deal you had with the cameras. It helps me and my family feel more secure. It's technologically up-to-speed and up-to-date. I love that I'm able to use your mobile app and it's pretty fast real-time. Your customer service is excellent--when I had the system installed, the gentleman stayed extra to explain all the details of the alarm system and give my wife and I examples. Also, he was able to instruct my children on how to use the emergency buttons just in case something were to happen to myself or my wife.

1 year ago

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Reply from Vivint

Thank you for your feedback , Daniel! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Doni Fort Worth, TX

They're very quick to follow up. We had a couple of issues when the alarm would go off and they immediately call and actually prevent us from having to pay for a false alarm going into the city and paying for a for a police call so I mean they call within just a couple minutes for anything--we've had two incidents and they've called immediately and they were very nice when they called and it's great. They're very conscientious of of the customer and what's happening with them. We had one of our sensors go out and we weren't sure if it was covered, so we called and they talked to us and told us exactly what we had to do. We just had to go buy a battery and put in it and they told us how to do it and told my husband how to take it off the wall and all that walking through the whole thing so it was just great.

1 year ago

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Reply from Vivint

Thank you for your feedback  Doni! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Marva

When we moved back to California a year ago, we signed up with ADT because they were the first to come to our door and we had them for about a year and we were not happy. Vivint came and showed us the system and it was far superior to ADT. It costs a little bit more but we are happy with all the features. I like that we have full range in out backyard as well as our front drive way and patio. I like how clear everything is. I can hear people talking as well. We can zoom in and take pictures. I think it far superior to anything ADT has. They were very fast with the install. It was vert late in the day when we signed up and they did not leave until 10 PM that night. Customer service was nice when called about our front yard sign. I really do like them.

2 years ago

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Cynthia Stidham

I don’t usually write such a long review but is important to me to share my experience with others about this company if they want to feel safe and secure and have a system that will really make them feel safe and would really benefit the home as well . They have excellent customer service they gladly help you with anything you need to know I don’t have to wait a really long time on the phone they get right to you and I really like that. Waiting on hold with music blasting in my ears for a long time it’s just the worst and so inconsiderate you don’t have to worry about that when David they get right to youI have done plenty of research and I don’t think there’s a better company out there other than Vivint, I have given Vivint the five star rating because they deserve it they have awesome product Before I was quite disappointed with the companies have tried in the past after I heard about this company I went online and gladly filled out the application online first and then I meetly receive a car which helped me to make my selection and understand what products they had available as I looked at everything online I got a good appointment they came by and explained everything to me show me how everything operated just marvelous and wonderful . The patients that they had the knowledge they had of their product and the young man share with me how much she really love this business and about the product so by him personally speaking of his love for all of this that was quite impressive too because he was very sincere . The first time I noticed this company was when I was visiting an old acquaintance I love the panel a clear picture that the Cameras captured , and I was quite impressed and I thought I want that company for security around my home inside and out as well . So I got the cameras I got the doorbell’s and I have the sensors inside , I will advise everybody and anybody to look into this company and their products I have tried many and I’m very pleased with Vivint , The Vivint Camera’s and camera doorbells are vividly clear day and night also It’s much more reliable than than other companies I’ve tried That has batteries you have to keep changing and if you have shade in an area you can’t use the solar, so the hardwire works a lot more perfectly for me and I recommend it it’s dependable that means a lot to me I don’t have to keep changing batteries especially if I’m out of town, I need to be able to be in touch with my home and my love ones there and my pets when I’m at work it’s important that the system always works for me it’s very disappointing and not advise by me to get a company who has a security system that works on a temporary battery that will die on you and will be no good to you when you need it they may offer solar but if your house is in the shade it will not charge that battery so I like the fact that this company uses your electricity and has a back up battery when necessary. I hope my review will help you make a good choice for this system you will be very happy to select The visit products. Look into it before you call so you can be well-informed and then make the call already have a plan in your mind what do you want to put everything they were even advise you if they have a better situation for you that would be beneficial for you your home and your family do you always glad to help whenever you call or contact them.

2 years ago

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Nancy

I just like the confidence that we have; I think for secure. I've already set it off twice unintentionally. One time I was making some bacon and set off the fire alarm and not only did our next door neighbor call to check on us but the one of the people from the fire department came out to check. We kept hearing a strange noise the other day and I thought it was one of our phones and I couldn't figure out where it was coming from. Finally I went over to the panel and it was saying that the batteries on the glass breaking sensor needed to be changed or were low and I don't know which one of the sensors is the glass breaker so I didn't know what to do about it.

2 years ago

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Reply from Vivint

Thank you for your feedback Nancy. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jul. 16th, 2020

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Philip

My first time chanign the device settings, I wasn't quite sure how it worked. The man that sold it told me about it but I forgotten so I called up and I got immediate assistance and from that day forward I've been able to operate whole thing. At my age at 76, that's pretty good. You can operate it with your cell phone so if you forgot to set it when you left. you can just take your phone out and arm the system. You can also set the various settings for tones that you want to use in the house, you can change it from day to night. There are a lot of positive things and it's very simple to use. We had a tornado warning just a little while ago and it showed up on Vivint's master control box. Everything that was being told us on the television and radio, phone alerts, it all showed up on the control system box so I was very impressed and it was pretty neat to see.

2 years ago

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Jennifer Lee

I've had a great experience with Vivint. I had issues with my cameras during the first week I owned them, but the tech came back very quickly and fixed the issue. I haven't had a problem with the cameras since - and that was two years ago. I also had an issue with my panel a few months ago and I was with customer service for over an hour on the phone and they were very helpful and patient. Fortunately, the issue was resolved and everything has been great. The only thing I would improve is the sensitivity of the cameras. Quite often, the cameras detect silly things like clouds that are moving quicker than normal in the sky or light changes - but often, it'll miss actual people in my driveway or other obvious motions that it should've picked up.

3 years ago

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Reply from Vivint

Thank you for your feedback Jennifer! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Julie

I've already recommended them to several people. The salesman that came to my house in Louisiana was very professional and explained everything to me. Customer support is always professional and eager to helpful if there are any questions. They really know all the ins and outs of system. The device is very good though there is an issue with the glass break sensor because if the door slams it is a little touchy but everything else is high quality. The camera had a very good picture and is panoramic so I can see all the doors that come into my house. I can check in on my kids while I am at work and make sure my teenager has the little ones going their homework and I can also talk to them through the camera system.

3 years ago

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Reply from Vivint

Thank you for your feedback Julie! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Venice

They are there 24 hours a day. Whenever I call, they've taken all the time I needed to help me figure out what I needed to do. I have actually lived in homes that had security systems from three different companies. I am most happy with the Vivint security system because I feel like it meets my needs and I can customize it any way that I need to meet my needs. I love the mobile app and how it works and the fact that I can put in a guest code or whatever I need to to make sure it fits our needs. I feel like it has few false alarms than the other companies I have dealt with. I like the fact that I can use it in my mobile phone so easily and efficiently.

3 years ago

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Reply from Vivint

Thank you for your feedback Venice! We are so glad to hear about your experiences with us and our service. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Tara Johnson Lakeland, FL

ABSOLUTELY HORRIBLE. They rope people into insane contracts, get them to buy a ton of expensive equipment, finance that equipment, and then the equipment never works. after a year of constantly coming out to "fix" the equipment for free, they start to charge you for service visits. I got the system out of fear. I was being stalked and I wanted to feel safe. I signed everywhere they told me to and bought everything they told me too because I was terrified and I trusted them. I moved and wanted to cancel services, and our buyer did not want them (shocker) so for the last year and a half and now for 4 more months I have and will continue to pay for services I can't and wont use. They gave me no options other than paying large sums of money to pay off all the equipment that doesn't works and 50% of the remaining months in my contract. Vivant is a heartless scam. Stay away.

1 month ago

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star star star star star

Antonio Gutierrez San Antonio, TX

Awesome security system...lets me know whos near my house weather im at home or away....i dont need to open my door i just speak into the monitor and i can see who it is.....sorry crooks your being recorded,,,,,,,run around the outside of the house my system will record you...you can also add cameras anywhere inside and out.....very affordable for that piece of mind

3 months ago

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Reply from Vivint

This is great feedback, Antonio! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family!

Oct. 19th, 2022

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star star star star star

Sherman Colorado Springs, CO

Currently I'm enjoying the service that they give me. Works one hundred percent of time. They always meet and complete on time for anything that you request. The folks in customer service are knowledgeable about the equipment and they seek to help. The best part is the option to mobile opperate as I have a lot out of town guest's who come in and I can make them codes, and I can lock and unlock as people come and go.

1 year ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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star star star star star

Tessa Kalispell, MT

We know it works and we've had the experience of it working the way they told us it would and it keeps our home safe and we like that security for our home when we're gone. It works well all the time. They're willing to take the time to help you figure out if you do have a problem and they are willing to take the time to work with you to get it fixed.

1 year ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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star star star star star

Joann Lufkin, TX

We just moved into our house and we were new in town when they came to our door. We feel safe in our home and know that when we leave the home is secure. We've not had other security systems in our home this is our first time but everything seems to work really really well and it's been over a year that we had not had any issues. It's nice to know that there's someone there. We've already had a couple of issues and our alarms went off and they called us right away and they were right there to talk to us, asked us if everything was okay and if they can help.

1 year ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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star star star star star

David Hobbs, NM

I feel secure when the alarm system is set that our home is protected. They have always been able to either walk me through the solutions so that I could take care of something on my end and if I didn't understand it they just send a tech when that was needed. Very friendly guys, great customer service. I never had any issues. The only technical problem that I had was when the batteries run down and we have no control over that.

1 year ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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star star star star star

Rick Hays, KS

They were very reasonble. A couple cameras always work, I've never had a problem with it it's never gone down on me and it is very mobile. Customer service people are very knowledgeable and I was requesting what we need to do for our system in order to to keep it updated. If I have a an alarm or safety call or anything goes wrong with my system they call me no matter where I am and I also get an email just to make sure everything is good.

1 year ago

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Reply from Vivint

Thank you for your feedback Rick! We are so glad to hear about your experience with and how you're loving your system.

Oct. 11th, 2021

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star star star star star

Cynthia Mesquite, NV

Equipment is easy to understand so I can use it. I do have some problems getting help from the company. Most of the time customer service is pretty good but sometimes I get people from outside the company. It is unfortunate because I don't speak other languages other than English. They try to help my but I have a hard understanding those people. Luckily I haven't had any problems since it was installed.

1 year ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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star star star star star

Stephanie Saratoga Springs, UT

I’m very pleased with the product. It gives me peace of mind. My family is protected. Every time I reach, I get quick responses from them. I don’t know if it is because I have been lucky through the years or if that is just how they are but I appreciate it. I have tried another company’s equipment before and it was constantly breaking. Vivint is a good reliable quality.

1 year ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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star star star star star

Patricia Lorena, TX

I would highly recommend Vivint to someone. I am very pleased with the system and the monthly cost is something I can handle. I like that even if the power goes out, I know I still have an alarm and when everything is back up, it reconnects easily. I rarely have a problem with it. They never make me feel stupid when I don’t understand something and they are very good about walking through it step by step.

1 year ago

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Reply from Vivint

Thanks for sharing your experience and for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Anonymous Chicago, IL

I like the cameras, panels, and locks. The best thing is being able to see everything on camera. They have been patient and have instructed me whenever I've needed to do something with the system. The only thing that doesn't seem to work is the doorbell camera becaues the picture isn't very clear. The price is a little bit high for me, but Vivint's been a good company.

1 year ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 16th, 2021

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Anonymous Victorville, CA

It works like it's supposed to and when I've had trouble with it Vivint was able to help me correct it. The best thing is the cameras, we're able to see what's happening in front. The times I needed help with some of my issues with the camera or with the system they were very able to help me resolve the problem and we're very courteous and friendly to do it.

1 year ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Henry Tulare, CA

It seems like I have pretty good communications when I call in for whatever the situation. I seem to get the answer and if not that we get somebody else to finish whatever and before I get off the phone is pretty much resolved. I feel pretty safe when I leave the home now. If anything is wrong they let me know right away, its kind of peace of mind. They are real good company. I guess the software and everything that they offer seem to be working pretty good for me.

1 year ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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star star star star star

Cynthia Macon, GA

The best part is the ability to monitor remotely and arm it and all of that remotely. I've had to call them online and get some things fixed or added and they were able to meet my needs. It's probably more expensive than others because you end up purchasing the equipment so I think the equipment is a little on the expensive side but they did give you a payment plan.

1 year ago

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Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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Johnny Mount Olive, AL

I didn't really have too many problems and they took care of stuff whenever I needed. They're misleading from the first when they said that they would not use my credit card one time and then they locked me in with using the credit card and I finally had to cancel it to stop. They've been able to take care of any problems that I've had come up. I enjoy being able to keep up with what's going on when I'm away from the house.

1 year ago

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Reply from Vivint

This is great feedback, Johnny! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 14th, 2021

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star star star star star

Jack Yuma, AZ

I haven't had any trouble with the equipment. I don't have to worry about somebody breaking in here. I had three break-ins about a year apart until I got this system put in. I've had this system for ten to twelve years now. I lost one of the signs one time and the guy was right out here to fix it and I haven't had any problems at all that. If I've ever call they've been right on the ball to take care of it.

1 year ago

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Reply from Vivint

We're sorry to hear about your previous break-ins. Thank you for sharing your positive experience and for choosing Vivint to protect your home! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Jonathon Calderon Arvada, CO

The night vision does not sense movement at night, failing to sound the denture noise, it is not a failed camera it is a manufacturer malfunction, we have had them replaced, but the problem still proceeds, and because of this I have watched my truck be broken into multiple times, I noticed that bright colored clothing at night is not detected, and it also does not detect a fast walking person, very distressing that the cameras don’t do there job at night time when the majority of the crimes are committed during this time, when I spoke with customer service they told me the service techs do not come out at night time to properly diagnose the system failed, so I am paying full price for a half operational security system... very disappointed...

1 year ago

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Reply from Vivint

This is great feedback, Jonathon! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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star star star star star

Jonathan Dawkins Sacramento, CA

The security system has been a godsend. My roomate committed suicide and the police were able to verify that he was not murdered. It helped solve the case and I am very grateful that I had the system installed. I would have so many more questions about what happened if I did not have this system. Thank you for providing this service. I will use vivint in every home I ever own. My only complaint is that I wish the videos were accessible for a longer period of time

1 year ago

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Reply from Vivint

This is great feedback, Jonathan! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Kami Collins Amarillo, TX

I have had a good experience with Vivint. I wish my heater wouldn't kick on in the middle of the night. Smart assist says that it recognizes your patterns, but it still warms my house up too much when it's late at night (2am). I'd go to sleep in sleep mode and wake up to my house being VERY warm this winter and spring. Every night I'd wake up and cool the house off again. Also, I could never figure out how to dismiss notifications when I had someone working in the backyard. For example, mowing the lawn. Just constant notifications when I'm at work. Everything else has been excellent. My mother and next door neighbor has had a terrible time with vivnt. Especially in the first 3-4 months. It took almost a week and 3 different people to get her equipment installed correctly. And it still says she has windows open that are not open.

1 year ago

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Reply from Vivint

Thank you for your feedback Kami. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Stephanie Adams Washington, DC

My experience with Vivint has been pleasant they always resolve any complaint in a timely manner and if there is a problem with any equipment they will make the repairs in a timely manner I recommend others to use the services because they are an excellent service and the system is use to use and if there is an alarm they have the officers to come by and check it out.

1 year ago

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Reply from Vivint

Thank you for your feedback, Stephanie! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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star star star star star

Margaret Xenia, OH

The best thing is knowing I'm being protected 24 hours. Vivint's customer service is prompt and knowledgeable. My system used to be better because the thermostat goes through batteries now like every 2 months and with the last one (the older model), I could replace them once every year, year and a half. Financing equipment is a very good and welcome feature that they offer. The fact that my bill will also go down after I'm done paying for the equipment is just a welcoming change and I know other competitors don't offer that kind of support.

1 year ago

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Reply from Vivint

Thank you for your feedback, Margaret! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Stephanie

My Vivint system gives me peace of mind being able to know when I get package or visitor, knowing if I leave, that my house is secure, and uhm it's very easy to manage it on my phone as well as on the go. Every single time I have to reach out to them--whether it's for questions or how do I undo something or how do I change the battery or where to find it--no matter what the issue is, they've always been quick to answer and give me exactly the solution I need.

1 year ago

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Reply from Vivint

Thank you for your feedback, Stephanie! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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star star star star star

Kenisha Bethea Durham, NC

I have been very pleased with my Vivint services. I am now noticing since the app update (new color) that there is a delay in the doorbell dectection and app/phone notification. The delay varies but can be significant, to the point that the person who was in the view of the doorbell is heading back to their cars or street by the time I am notified via the app. Please fix this bug. That was not the case prior to the app update.

1 year ago

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Reply from Vivint

Thank you for your feedback, Kenisha. We appreciate your honesty about your experience with the app and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Ruth Montgomery, AL

I had a different company and Vivint had the features I was looking for. Their technician that came out took the time to make sure I understood what I need to understand. I have confidence in the system. They are quick to respond no matter how big or small an issue is. They have fulfilled their obligation. They make me feel like a valuable customer. It seems to be doing everything it is supposed to. I am quite pleased.

1 year ago

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Reply from Vivint

Thank you for your feedback, Ruth! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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star star star star star

Christian Wilson, NC

My favorite part about Vivint is that they have a phone app that I can turn my system on and off from. When I have used customer service, they have responded quickly. The only thing I would say is that sometimes they run specials where you get items for free if you're a new customer like let's say a very inexpensive webcam but if you're a current customer, you're not eligible to get those same good deals so it would be nice if they would offer existing customers either free or greatly discounted items like they do for new customers.

1 year ago

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Reply from Vivint

Thank you for your feedback, Christian! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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star star star star star

Sandy Savannah, GA

We're just and very pleased with our Vivint system overall. I highly recommend it. It has never failed us and the app works well so we can check on things when we're not at home. Customer support has always been very responsive to any questions that I had or concerns and when we needed someone to come out, they came out very quickly. I like it for all the reasons that I have already said. It doesn't have glitches, it works as it should.

1 year ago

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Reply from Vivint

Thank you for your feedback, Sandy! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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star star star star star

Sherri Santiago Iowa City, IA

I love everything about it. It makes me feel safe when I am not home and more importantly when I am. I love that I can see who is at my door before I answer. I can communicate with people via the app without having to be face to face. With the app on the phones my husband and daughters can also get alerts so they can see if anything is wrong. I would highly recommend this to anyone who is looking for a way to stay safe in secure in todays world.

1 year ago

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Reply from Vivint

Thank you for your feedback  Sherri! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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star star star star star

Mary Shawnee Mission, KS

I called with a question on how to change a battery and they were able to answer the question for me. It is a little bit expensive, more expensive than what we were using before, but that's okay. I like the screen because it's easy to use and I like the email with the summary of how we were doing. Those are things I've never had before and I like them.

1 year ago

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Reply from Vivint

Thank you for your feedback Mary ! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Robert Oak Ridge, TN

We have peace of mind with Vivint. We've been very happy with it; they've always worked well with us when we have problems and they help us just great. They've always been there when we needed them. At one point when we did need a technician to come to the house, I felt very confident that I could trust him. They've always been very helpful and solved our problems. Everything runs on batteries and when the batteries get low they help me figure out how to get the battery replaced. It lasts a long time and hasn't taken a lot of maintenance so Vivint equipment has worked well.

1 year ago

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Reply from Vivint

Thank you for your feedback Robert ! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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star star star star star

Harvey Washington, IN

I trust the system. I know when I'm gone is the home is safe. When I called, I got pretty quick response from them and they were able to diagnose my problem within a few minutes and I'm pretty happy with it. The equipment is obviously quality--when I put a battery in it I can count on it not draining for a long time--and I think that makes a good product.

1 year ago

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Reply from Vivint

Thank you for your feedback Harvey ! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Richard C. Jasper, TX

We like Vivint, but there are two noncritial issues. One is with the installation of the front door bell the the existing bell-chime is not as loud, and some times is not heard. The second issue is closing/opening the garage door from outside. Previously we could be several feet, even a lot away, from the door and were able to open/close. Now we need to be within four feet.

1 year ago

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Reply from Vivint

Thank you for your feedback, Richard! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Bryan Ogden, UT

Great service, quick response when something goes wrong, hardware wise. The negative, system installation can ruin doorframes and/or doors with drilling into them to install sensors. Some times the app does not respond or lags up when it should not. Communication between Nest and control panel does not work properly. The cameras only rely on 120V electricity, if power fails or there is a power outage, there is no backup battery option for cameras. They only use 120V power and nothing from a chargeable source. With this, it limits the ability the camera can be used, because it requires a power source that is nearby.

1 year ago

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Reply from Vivint

Thank you for your feedback , Bryan! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Cameron Peterson Ogden, UT

The audio and video security systems cover a very wide range with very clear picture and sound. The customer service is 5 as well! I had to call because the monitors and control panel kept disconnecting from the internet and the immediately sent a service/repair person over that same day to come take a look and he ended up having to install a signal booster device (for free) which helped resolve this issue!

1 year ago

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Reply from Vivint

Thank you for your feedback, Cameron! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Natasha Clarksville, TN

In the beginning I was skeptical because all 3 representatives messed up my installation order. Each representative screwed it up more & more, I know they were all trying to help but it didn’t lol. I do appreciate the effort and the great customer service, even when I was frustrated. Finally when the tech came, he was very helpful! Got me a discount for the hassle. & I really love the company despite the mishaps in the beginning!!

1 year ago

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Reply from Vivint

Thank you for your feedback , Natasha. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Happy Camper Argyle, TX

Excellent customer support and equipment is high quality! They do stand by their products and will replace them if needed. The app could use some work for IOS users as I have experienced some bugs. The option to pay up front is great, however it will hurt the wallet a bit. If you pay up front the monthly monitoring fee is very low. The equipment will not work if you stop paying so keep that in mind. Overall great company, products, and support!

2 years ago

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Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021