Vivint Smart Home offers comprehensive home security and home automation solutions for more than one million customers across the United States. Vivint provides wireless home security systems with 24/7 professional monitoring and a lifetime equipment warranty. Its systems are professionally installed and supported by 24/7 customer service teams.
The company has been in business for 20 years and has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more.
Continue reading for The Good, The Bad, and The Bottom Line about Vivint Smart Home, and check out customer reviews of its home security and home automation.
Vivint offers a comprehensive smart home solution, including a hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:
Vivint offers security systems that are professionally installed by a technician. This means that your sales rep will schedule a technician to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.
Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.
24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.
All Vivint equipment is under warranty for the first 120 days after installation and any needed service calls are at no charge. After 120 days, service calls are $49 and equipment is also warranted for 30 days after any service ticket.
A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners access to voice-controlled control features. Vivint is also compatible with other popular technology, including the Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.
Compatibility with these smart home products is especially helpful for improving energy efficiency in your home.
Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete smart home without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.
The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.
Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.
When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors.
By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.
If you don't want to install the camera(s) yourself, Vivint offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.
Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.
Vivint requires 42- or 60-month contracts for its security services if you choose to finance your products. Although contracts are common within the home security industry, typically they only last up to 36 months.
The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.
Customers can get Vivint service starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.
Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing on its website, so you will need to call Vivint's customer service reps to gather all pricing information.
Call our recommended rep over at Vivint below.
Vivint Frequently Asked Questions
What comes as standard equipment in Vivint home security packages?
Vivint provides customized systems based on each customer’s unique needs, so it’s difficult to define standard equipment. That said, there is a Starter Kit that most customers begin with as a solid baseline.
Typically, the Starter Kit will include the touchscreen Vivint Smart Hub control panel, a Vivint yard sign and light, two door/window sensors, a motion sensor, and $100 worth of customizable equipment. Most customers also opt for at least one or two security cameras and a few additional pieces of equipment.
What is Vivint’s cancellation policy?
In most cases, a customer can cancel within their right of rescission (three days) without any penalty. After that, the customer is required to pay the remaining balance of the service and equipment for the life of the agreement.
Does Vivint require an installation or activation fee?
Vivint typically charges a $49 install fee. It does not charge an activation fee.
Does Vivint run a credit check?
Vivint will run a credit check if the customer intends to finance the equipment. If the customer pays upfront for the equipment, no credit check is needed.
How much does Vivint professional monitoring cost?
Vivint’s monthly monitoring service starts at $29.99 per month.
Do you own your Vivint home security equipment?
Once a customer pays off their equipment, they own it. The vast majority of customers finance the equipment over 60 months.
What devices can you use to access your Vivint cameras?
Customers can access their Vivint camera feeds through the Vivint Smart Home app which is compatible with most smartphones and tablets. It is not compatible with Kindle tablets or older flip phones.
Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.Learn More
bookmark Featured Review
Great company. I've recommended them to everybody. They make the person who is purchasing the equipment properly knows exactly what they ae getting, what everything does, and how to use it. It is one of the best customer experiences and provides the best new age technology. The price is competitive and a little cheaper than a few others. The technician was very thorough and made sure to clean up after drilling the walls, which was fantastic. The security system works off the home network and you know your access is going to be secure. I feel very safe remoting into the system.
Reply from Vivint
Mar 05, 2020
Thank you for your feedback Kevin! We are so glad to hear about your experiences with us and your Smart Home Pro. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
bookmark Featured Review
I had ADT before and I didn't like it so a neighbor introduced me to vivint. I really like them and the products. I like the option of being able to see what's going on at home through my phone app. I've had it about two years and only once I've had to contact them with an issue and it was quickly resolved. They gave outstanding, professional customer service.
Reply from Vivint
Mar 05, 2020
Thank you for your feedback Lawrence! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Great service, great sales man and technician!
Fast customer service, and incredibly innovative products that are easy to use
Noting but excellent, great team they have from sales to techs to customer service all around great company
It has been great! My husband and I were very pleased with our service installer, Stanton, he was amazing. Fast and friendly, welcomed our questions, took the time to show us various things about the system.
EXCELLENTE! Very customer service conscious. They are prompt. There website is easy to navigate thru the system is awesome! Price is excellent.
Ezekiel Dennison Jr
The system is great. I need some help to hear the alarm on my phone. I also need some help to hear the door openerâ€™s upstairs.
Horrible, we felt very pressured into getting this service after the salesman came to our house multiple times. We took him a few times that we were happy with our ring and we didnâ€™t want to spend extra money but the man talked to us and told us we would only have a one time payment which was a liar.
Not good, was told one thing received another
It was dissatisfying ...Iâ€™m still waiting on someone to call me to secure the other side of my house.. itâ€™s been a priority with vivint for 4 weeks now and no one has called like they are suppose to ...my back Door to the garage is unsecured which leave one side of my home unsecured....I have called several times and no one has returned my call yet....my doorbell done at ring and the Cameron freezes all the time....Iâ€™m dissatisfied and want to remove the service....
So far so good! We haven't had any problems. Easy to arm and disarm. Love the video screen to view outdoor camera videos.
I have enjoyed using the video doorbell and the emergency functions gives me peace of mind about the kids since they don't have a phone.
A door to door sale agent came by on a Friday evening and he would not leave even after being asked if we could touch base later as our 3 young children were fussy and crying. As soon as the tech came he left for another â€œappointmentâ€ at 8pm on a Friday night. He was supposed to check back and never has. We were sure what we were charge for so we call to request receipts for it to 3 calls and 2 weeks later. Things we were told we free (doorbell camera and installation) we were charged for. Very unhappy with the communication and the customer service.
Good modern system. Very good experience so far
My experience has been ok, but unreliable and I was locked out my home for a moment because the app on my phone was down and I couldnâ€™t get I. The house because the lock pad wasnâ€™t working either... that was a real opener for me
Happy with the serivces provided. Cameras are high quality, app works great
New customer since July, received good help to get setup, got all my family setup to operate the system so we can all use the house for vacations!
So far, so good. Had to make multiple calls to get water sensors delivered, though.
Lisa R Carter
Didnt replace a brand new canera that i just bought
Every thing works good but the camera alarm does not alarm in the house .
Vivint has been a service that has been quality and user friendly. Thank you
My experience has been terrible. The salesman promised things vivint could not accomplish. I went from two working doorbells to 1 doorbell that I canâ€™t here in certain parts of the house. Iâ€™m am worse off now and out of money. Given the chance I would not go with this company.
Good system. Question customer service . After installation nobody has contacted me as they promised. To see if I had any questions and to help setting up the system.
Terrible. started having problems only three days after installation. In only four months the thermostat has quit working three times not allowing the air conditioning to turn on. One of the sensors fell out of the door two weeks after installation the Vivint wanted to charge me to send a replacement out. The door lock and garage door only. work intermittently. i have had to send the unlock door command sometimes three times before it will unlock the door. Pretty frustrating with your hands full of groceries. the garage door will tell me the command to open the door failed and I look and the garage door is wide open. this has been the most regrettable purchase I have ever made. Unethical and misleading sales practices. Our Salesman told us in no uncertain terms that if at any point we were dissatisfied all we needed to do was simply call them and they would come remove the equipment and terminate the contract. that turned out to be an outright lie.I now have been informed that if I terminate, I will be responsible to pay for all of the equipment and for fifty percent of the remaining monitoring fees at a total cost to me of over $4,000.00! Don't believe what your salesman tells you and don't sign the contract without reading and agreeing with tha fine print.
Poor installation by installers; repeated problems with system to become full operational. For what I paid I should not have to make repeated call backs to my home in excess of 10+ times in less than 90 days of installation to fix a new system and not be advised of loosing my door bell in my home for system that does not have the alert capabilities to let me know when someone is at my door from all over my home!
Installation was professionally done. Enjoyed the people who I worked with. Security of family is assuring. Doorbell camera has a lot of static on it which makes getting a picture hard at times.
Not good at all. Tech that came out at first didnâ€™t explain how to use anything. Didnâ€™t tell me that i have only three days to return for full refund because if i had known i would of.
Good. Helpful and reasonably priced for the services offered.
I have had a good experience with the smarthome system. Itâ€™s easy to us and if thereâ€™s any problems or questions someone has always been available to help
Itâ€™s okay. Not really what I expected. The app stalls really bad when you try to view who is at you house if you are not home.
It was a little rough in the beginning. Mis-communication and a couple of trips to get everything working properly. Seems to be good right now.
I am having a great experience with them and I love it.
Quick response time, easy to work with, very secure-wonâ€™t give out info about your account over the phone unless you give the passcode, sent police dispatch when my alarm was triggered and police officer check my house and everything was secure,
My initial experience was 5 star! I loved my new system so much I wanted to add another camera and one more door lock. This is the point where my 5 star rating ends! After much confusion on the phone I was finally able to add the additional items I wanted and I paid for them over the phone that day. When the installer came the following week my husband who is on the account as well was home. I was at work, no one ever said I needed to be home. So after a big discussion with the install tech he finally decided I could e sign the documents which I did. However.....this is where it gets even worse..... the tech claims he couldnâ€™t see the documents on his I pad....even though I signed them on my I phone????? He kept telling my husband they â€œdidnâ€™t come overâ€ and itâ€™s a â€œsoftware issueâ€. After 2 hours of waiting around the technician left without installing anything. He told my husband Someone would be in touch to reschedule 2 weeks later.....I made sever calls. The last call took one hour and 12 minutes to complete!!!!!!! And to be scheduled for an install I paid for weeks ago!!!!!!! My final install date will be oct 10. My system was purchased on sept 1!!!!!! Thatâ€™s 6 weeks and itâ€™s not completed yet!!! This is some of the worst customer experience Iâ€™ve ever received!!
We switched from ADT to VIVINT a few months back. We only had the key pad with them. A VIVINT rep came out and showed us all the new things the offer and for just a little more money a month, we had an updated security system!! We LOVE IT!!! We can view from our phone when out to see whatâ€™s going on in our home or yard from various angles. Itâ€™s a great service and company and they were able to install the system the same day!!
My experience with Vivint has been horrible. My door lock is not put on correctly and we have to fix it constantly. I have called several times with the last time being that I was going to get a callback. I never did.
Terrible customer service and products installed not supported
New to Vivint, good so far. i like the user friendly app
It has left us with a sense of security. It is very easy to operate. The mobile phone accessibility is one of the best parts of the system.
John T Holldorf
From the initial contact with Vivint , to the explanation of options and pricing and finally to the instillation and servicing of the service , the experience has been very professional on all parts and. Rey client focused
Braxton B was amazing to work with! We are so glad Braxton was able to get us going with Vivint!
Customer service, service the way I was treated the the ease of equipment
One of the perks offered by the original Sales Rep did not materialize as discussed. After much discussion, it was subsequently approved by Customer Service but at a reduced amount.
Customer loyalty department has decent service, but wait times are terrible there is no communication between CS and customers and sales person lied.
Poor. Every time I call I lose about am hour of my time. Issues are still not resolved. I am owed referral fees which still have not been credited to my account. The recent installation had a multitude of errors, and problems with the products that I had to resolve myself. I refuse to call again as it is a waste of my time with no resolution after multiple hours spent. I would switch companies in a heartbeat if I could.
Tracy Turner - Kelley
Itâ€™s not as good as made out to be the cord on my monitor sensor went out two days after getting my setup I reached out to the seller with no help at all
Some what decent the app is slow takes a long time to load video from cam
Good service bad service rep. Wasnâ€™t informed about the hard credit check even after I asked the rep.
excellant service, very satisfied with the product