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Vivint

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LAST UPDATED: September 16th, 2021

Vivint Smart Home offers comprehensive home security and home automation solutions for more than one million customers across the United States. Vivint provides wireless home security systems with 24/7 professional monitoring and a lifetime equipment warranty. Its systems are professionally installed and supported by 24/7 customer service teams.

The company has been in business for 20 years and has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more.

Continue reading for The Good, The Bad, and The Bottom Line about Vivint Smart Home, and check out customer reviews of its home security and home automation.

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The Good

  • Vivint Product Ecosystem
  • Professional Installation
  • 24/7 Professional Monitoring
  • Vivint Equipment Warranty
  • Compatibility with Smart Home Devices
  • Product Financing
  • Vivint App
  • Vivint Outdoor Camera Pro with Smart Sentry™

Vivint Product Ecosystem

Vivint offers a comprehensive smart home solution, including a control panel hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:

  • Vivint Smart Hub — Single touchscreen hub to connect and control your entire smart home. Easily check the status of your system, and quickly communicate with emergency services.
  • Vivint Doorbell Camera Pro — Video doorbell that lets you answer your door from anywhere. Integration with locks and garage doors gives you full control of access to your home.
  • Vivint Outdoor Camera Pro — Vivint's video surveillance camera that can intelligently identify and automatically deter a true threat. It doesn’t just record the crime; it helps prevent it.
  • Vivint Indoor Camera — Indoor security camera that lets you see, speak, and stay connected to your home and loved ones.
  • Vivint Playback — Playback ability that lets customers record 30 days of continuous video from up to four cameras to their Vivint Smart Drive and access it remotely from their mobile device.
  • Kwikset Smart Lock — Smart lock that provides secure, keyless access from anywhere and can even tell you who unlocked a door and when.
  • Garage Door Controller — Garage door remote that allows customers to open or close their garage door remotely from Vivin't mobile app.
  • Vivint Thermostat — Smart thermostat that lets you control the temperature in your home from anywhere. It can also automatically adjust to keep you comfortable when you’re home and save you money when you’re away.
  • Vivint Car Guard — A way to monitor whereabouts of your vehicle, car maintenance updates, or mechanical issues, all through the same mobile app.
  • Vivint Smart Sensor — Window and door sensor that enables customers to ensure doors and windows are secure.
  • Vivint Motion Sensor — Equipment that lets customers track movement in their homes with the passive infrared motion detector.
  • Smoke Detector — Sensor that sends a signal to the panel when smoke is detected, sounding a loud smoke alarm and alerting monitoring immediately to dispatch authorities.
  • Carbon Monoxide Detector — Sensor that sends a signal to the panel when excessive carbon monoxide levels are detected, sounding a loud local alarm and alerting monitoring immediately to dispatch authorities.
  • Vivint Water Sensor — Water sensor that notifies customers of leaks and floods inside the home, as well as freezing indoor temperatures that may lead to bursting pipes.
  • Glass-Break Detector — Sensor that alerts customers if a window is broken in the home.

Professional Installation

The home security company offers security systems that are professionally installed by a Vivint smart home pro. This means that your sales rep will schedule a smart home pro to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.

24/7 Professional Monitoring

Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.

24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.

Vivint Equipment Warranty

All Vivint equipment is under a lifetime warranty, while installation comes with a 120-day warranty. After 120 days, service calls are $49.

Compatibility with Smart Home Devices

A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners access to voice-controlled control features. Vivint is also compatible with other popular technology, including the Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.

Compatibility with these smart home products is especially helpful for improving energy efficiency in your home. 

Product Financing

Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete Vivint security system without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.

Vivint App

The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the Vivint app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.

Vivint Outdoor Camera Pro with Smart Sentry™

Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.

When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors. 

By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.

If you don't want to install the camera(s) yourself, the alarm company offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.  

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The Bad

  • $99 Moving Fee
  • Lengthy Contracts
  • Vivint Home Security Cost
  • Fair Credit Reporting Act Violation

$99 Moving Fee

Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.

Lengthy Contracts

Vivint requires 42- or 60-month contracts for its security services if you choose to finance your products. Although contracts are common within the home security industry, typically they only last up to 36 months.

The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.

Vivint Home Security System Cost 

Customers can get a Vivint alarm system starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.

Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing for its home security system on its website, so you will need to call Vivint's customer service reps to gather all pricing information.

Fair Credit Reporting Act Violation

In May 2021, The Department of Justice, in coordination with the Federal Trade Commission, announced a $20 million settlement for Vivint's violation of the Fair Credit Reporting Act. The civil complaint alleges the home security company unlawfully obtained the private credit information of unsuspecting consumers to apply for loans for customers who did not pass a required hard credit check. When Vivint customers defaulted on those loans, the company then sold this false debt to third-party debt collectors, an act that essentially constitutes identity theft.

This breach of consumer trust, though largely enacted by the company's door-to-door sales representatives, was made possible by Vivint's failure to implement an Identity Theft Prevention Program, a measure the company is now required to adopt as part of the settlement.

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The Bottom Line

Vivint home security systems feature a comprehensive selection of home automation smart home products, video surveillance with security cameras, and energy management features with professional installation and 24/7 professional monitoring. The company's most unique offering is its Vivint Outdoor Camera Pro, which automatically detects and deters crime.

In addition to Vivint's robust product offerings, the company has its own mobile app that allows customers to manage their home security system and smart home products from anywhere at any time. 

Vivint products are ala carte, meaning every system is completely customizable to the homeowner's needs. The home security provider's equipment is also compatible with most smart home devices, including the Google Assistant, Amazon Alexa, Nest Thermostat, and more. You can find the complete list in "The Good" section above. 

A downside to Vivint is the company has a long-term contract that lasts 42 or 60 months if you choose to finance your products rather than pay for them upfront. This is longer than most home security companies out there. However, the fact that Vivint offers product financing for the length of the contract may be a benefit. 

You can find Vivint security reviews located below if you want to learn more about the customer experience.

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Vivint Frequently Asked Questions

What comes as standard equipment in Vivint home security packages?

Vivint provides customized systems based on each customer’s unique needs, so it’s difficult to define standard equipment. That said, there is a Starter Kit that most customers begin with as a solid baseline.  Typically, the Starter Kit will include the touchscreen Vivint Smart Hub control panel, a Vivint yard sign and light, two door/window sensors, a motion sensor, and $100 worth of customizable equipment. Most customers also opt for at least one or two security cameras and a few additional pieces of equipment.

What is Vivint’s cancellation policy?

In most cases, a customer can cancel within their right of rescission (three days) without any penalty. After that, the customer is required to pay the remaining balance of the service and equipment for the life of the agreement. 

Does Vivint require an installation or activation fee?

Vivint typically charges a $49 install fee, which is the least expensive professional installation fee in the industry. It does not charge an activation fee.

Does Vivint run a credit check?

Vivint will run a credit check if the customer intends to finance the equipment. If the customer pays upfront for the equipment, no credit check is needed.

How much does Vivint professional monitoring cost?

Vivint’s monthly monitoring service starts at $29.99 per month.

Do you own your Vivint home security equipment?

Once a customer pays off their equipment, they own it. The vast majority of customers finance the equipment over 60 months.

What devices can you use to access your Vivint cameras?

Customers can access their Vivint camera feeds through the Vivint Smart Home app which is compatible with most smartphones and tablets. It is not compatible with Kindle tablets or older flip phones.

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Vivint

At Vivint Smart Home, we believe home is everything. It’s where children grow up, dinnertime conversations happen, memories are made. Home should be enjoyed, and that’s why we work to make it more secure, comfortable, and convenient for our more than 1.5 million customers throughout North America — and counting.

What began more than two decades ago as a provider of home alarm systems, today Vivint leads the smart home security and automation industry. We’re dedicated to redefining the home experience with intelligent products and services — the foundation of safe, simple, affordable smart homes.

Behind the scenes at Vivint, you’ll find a large, diverse team. Our more than 10,000 employees are dedicated to helping families live safely and intelligently with a continual eye to the future and award-winning customer service and support.

As one of the premier providers of smart home technology, we’re recognized by our peers throughout the industry. According to Fast Company, “Vivint is opening the door to the connected home of the future.” And Readers Digest touts that Vivint provides “the most comprehensive smart home security system.”

At Vivint, we firmly believe that everyone deserves a safer, smarter home, and we’re providing that one household at a time.

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Featured Review

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Kevin

Great company. I've recommended them to everybody. They make the person who is purchasing the equipment properly knows exactly what they ae getting, what everything does, and how to use it. It is one of the best customer experiences and provides the best new age technology. The price is competitive and a little cheaper than a few others. The technician was very thorough and made sure to clean up after drilling the walls, which was fantastic. The security system works off the home network and you know your access is going to be secure. I feel very safe remoting into the system.

1 year ago

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Reply from Vivint

Thank you for your feedback Kevin! We are so glad to hear about your experiences with us and your Smart Home Pro. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Lawrence

I had ADT before and I didn't like it so a neighbor introduced me to vivint. I really like them and the products. I like the option of being able to see what's going on at home through my phone app. I've had it about two years and only once I've had to contact them with an issue and it was quickly resolved. They gave outstanding, professional customer service.

1 year ago

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Reply from Vivint

Thank you for your feedback Lawrence! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Anonymous Chicago, IL

I like the cameras, panels, and locks. The best thing is being able to see everything on camera. They have been patient and have instructed me whenever I've needed to do something with the system. The only thing that doesn't seem to work is the doorbell camera becaues the picture isn't very clear. The price is a little bit high for me, but Vivint's been a good company.

8 hours ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 16th, 2021

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Anonymous Victorville, CA

It works like it's supposed to and when I've had trouble with it Vivint was able to help me correct it. The best thing is the cameras, we're able to see what's happening in front. The times I needed help with some of my issues with the camera or with the system they were very able to help me resolve the problem and we're very courteous and friendly to do it.

11 hours ago

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Henry Tulare, CA

It seems like I have pretty good communications when I call in for whatever the situation. I seem to get the answer and if not that we get somebody else to finish whatever and before I get off the phone is pretty much resolved. I feel pretty safe when I leave the home now. If anything is wrong they let me know right away, its kind of peace of mind. They are real good company. I guess the software and everything that they offer seem to be working pretty good for me.

11 hours ago

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Cynthia Macon, GA

The best part is the ability to monitor remotely and arm it and all of that remotely. I've had to call them online and get some things fixed or added and they were able to meet my needs. It's probably more expensive than others because you end up purchasing the equipment so I think the equipment is a little on the expensive side but they did give you a payment plan.

11 hours ago

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Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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Johnny Mount Olive, AL

I didn't really have too many problems and they took care of stuff whenever I needed. They're misleading from the first when they said that they would not use my credit card one time and then they locked me in with using the credit card and I finally had to cancel it to stop. They've been able to take care of any problems that I've had come up. I enjoy being able to keep up with what's going on when I'm away from the house.

2 days ago

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Reply from Vivint

This is great feedback, Johnny! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 14th, 2021

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Jack Yuma, AZ

I haven't had any trouble with the equipment. I don't have to worry about somebody breaking in here. I had three break-ins about a year apart until I got this system put in. I've had this system for ten to twelve years now. I lost one of the signs one time and the guy was right out here to fix it and I haven't had any problems at all that. If I've ever call they've been right on the ball to take care of it.

6 days ago

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Reply from Vivint

We're sorry to hear about your previous break-ins. Thank you for sharing your positive experience and for choosing Vivint to protect your home! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Jane Norfolk, VA

They are always prompt and easily walk me through any problems I have. If I make a mistake and accidentally leave the alarm on and try to leave the house, they immediately respond and are excellent. It's reasonably priced for the service that you receive. Continue the great customer service and promptness!

8 hours ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 16th, 2021

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Michael Maricopa, AZ

I like all the notifications I get for people being detected and its easy access through the app. I had to deal with an issue and customer service was very knowledgeable and fixed the situation pretty quickly. Easy to use, easy to adjust. I can take snapshots if I need to. I'm just happy with the system

11 hours ago

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Diane Columbia, MO

Works very well for us. I like that it lets me know what's going on when I'm not home. We were having issues the other day and we lost 2 cameras and they were very quick responding and resolving the issue and getting them back up and running again.

11 hours ago

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Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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Anonymous Indianapolis, IN

We very much appreciate the service that we received over the years. Everything seems to work okay. Sometimes we have some internet problems but it might be caused by the internet and not by Vivint. They listen and pay attention and fulfill our needs. We feel that we are secure. The customer response has been very good.

11 hours ago

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We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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Terence Bowie, MD

Vivint is responsive with issues replacing a camera.They came by a year after installation just see if my system is working or if there was anything they needed to do to it so they've been really proactive with that. I really like the features of the equipment. Everything's been going fine.

11 hours ago

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Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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Jacob Des Moines, IA

If you have any questions they are more than happy to help you out and everybody's always been knowledgeable. Any questions you have they're able to answer in a second and if there's any problems they're able to fix it right away. If there is a situation with the system or an alarm or anything like that they use every means possible to contact with you and are really good about taking care of you. I've never had any problems with anything, but I definitely see where it could be a little bit more discreet.

11 hours ago

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Judith Omaha, NE

I appreciate the promptness of the monitoring when an alarm goes off accidentally because within seconds the phone rings. We've had a couple of the monitoring devices go bad or expired and they replaced them promptly and just had overall very good service. Vivint is very dependable.

11 hours ago

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We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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Millie Columbus, GA

Everything's fine. The Vivint cameras are better than the cameras that I've had with another company. I just love the way I can go now and don't have to worry about my home.I They contact me right away when something was going on around my house. There was a police in my house and then I called my son, checking on my home before I got to it.

11 hours ago

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We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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Mary Lansing, MI

I'm satisfied. I have no problem with Vivint. If it's not working all I have to do is call in them and they call to get it fixed or send somebody or talk you through It. My problems are always solved. I like that it makes you aware if anything is wrong.

11 hours ago

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Shawn Dayton, OH

They're doing great. I like that I can keep up with my house when I'm away. I can see everything that's going on. The monitor is great, I like the thermostat, I like the cameras, I like it all. Every question I've had they have an answer, any problem they found a solution for me and it's a great customer service.

11 hours ago

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Douglas Helena, MT

Their equipment is always well taken care of. If I ever have any problem, and I do have some problems occasionally, but they do take care of it. Some of their guys are very difficult to understand on the phone. Knowing that it's monitored all the time, 24/7 is great.

11 hours ago

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Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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Carl Independence, MO

We've had no issues whatsoever with any of our stuff. The best part is probably the self locking door and the doorbell alerts us when packages arrive.There are no lights on their keyless door pads so you can't see the numbers when its dark. I would say that so far this year they've been very prompt about solving the problems.

11 hours ago

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Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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Dorothy Saint Louis, MO

I enjoy knowing my home is safer. The equipment that I have is a little temperamental sometimes, but I do like the clarity of it and the ease to work it. I haven't had any issues and I like the notifications. The alarm went off one morning while I was standing right in front of it during an electrical outage. I feel good that I have Vivint.

6 days ago

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Reply from Vivint

That's what we like to hear, Dorothy! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Mary Sacramento, CA

The best part is that I can see what's going on at my house no matter where I'm at. As long as I have had it, there's been absolutely nothing wrong with it. I'm getting my money's worth. I haven't had any problems so I haven't even had to call them.

6 days ago

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Reply from Vivint

That's what we like to hear, Mary! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Joseph Butte, MT

The camera on the doorbell is probably the best. We're very very happy with it. Each time we've had a problem they've been able to solve it very quickly. We have had it installed for six years now and I have no problems at all.

6 days ago

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Reply from Vivint

That's what we like to hear, Joseph! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Thelma Reynoldsburg, OH

Customer service is very knowledgeable and helpful when I needed them. Equipment is very user friendly. When I'm away from home, the security is comforting. Everything's good.

11 hours ago

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Kenneth Seymour, TN

We've had the current system for around ten years now and it's still working great. Vivint is very prompt on helping you with all the problems. The remote access is the best part for me.

11 hours ago

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Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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Sheila Durham, NC

I like that I don't have to go to my door if I don't I don't want to, I can talk directly to the visitor without having to go to the door. We also like being able to disconnect and disarm the alarm system anywhere we are.

11 hours ago

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Janice New Bedford, MA

Well they always answer the phone, they answer your questions. It's easy to use, it's wireless, if the electricity goes out it still works. They call right away if there's an alarm.

11 hours ago

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We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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C Saint Louis, MO

When I have problems all I gotta do is call in and we'll troubleshoot and see what's going on with. They're monitoring is the best part. They only troubleshoot it on the phone, so it might be more difficult for seniors to work with. I've been dealing with Vivint the last 10 years and I am really satisfied with what they've done.

11 hours ago

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Marsha Detroit, MI

I enjoy that I can control it while away from home. Customer support reps are knowledgeable and they reply and I don't talk to machines. IOnce when we had a power outage I had no security and there was no way of me getting it hooked up. I didn't get a response because everything was closed down so I could not message them or anything and I didn't like that I was told in a case where we may not have power on the backup battery will kick in and the house will still be secure but that was not the case.

11 hours ago

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Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Sep. 16th, 2021

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Anonymous El Paso, TX

I like that everything is right there in the app. I've only had the initial interaction with Vivint and we had initial trouble solving the problem but then eventually were able to get it done.

11 hours ago

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Reply from Vivint

We are so glad to hear you've had a positive experience with our products and services!

Sep. 16th, 2021

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star star star star star

Gary Louisville, KY

It was very affordable. We've not had any problems out of the equipment. I've not really had to deal with customer service except for the initial set up and that's been pretty nice. I like the cameras.

11 hours ago

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Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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star star star star star

Ross Longmont, CO

Everytime I've called I've been able to get someone help me with my situation and they have been very helpful in every situation. I think they're one of the best in the industry.

6 days ago

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Reply from Vivint

That's what we like to hear, Ross! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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star star star star star_border

Gerald Orlando, FL

I'm satisfied, but I'd like to see the price a little lower. I've had very little problems with Vivint. The remote monitoring is what I like best. Everytime I've had a problem they quickly returned my call and took care of it. It's good

6 days ago

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Reply from Vivint

That's what we like to hear, Gerald! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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star star star star star

Vickie Lebanon, TN

We have no problems with the equipment. They're always helpful and they always seem to know what they're talking about and they get my problems resolved. I always can talk to someone when I need to.

6 days ago

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Reply from Vivint

That's what we like to hear, Vickie! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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star star star star star

William Converse, TX

When we did the initial set up they provided the options and made suggestions. As we worked through it, it all just seems to be the best way. I've only needed assistance once, and I was able to find everything else online.

6 days ago

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Reply from Vivint

That's what we like to hear, William! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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star star star star star

Jeffrey Virginia Beach, VA

I had some issues dealing with an issue recently that took several technicians to resolve the problem over the phone. Vivint brings me peace of mind.

11 hours ago

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star star star star star

Pascual Brownsville, TX

Haven't any issues with Vivint. They have a quick response time. I'm not sure if it's because they're spread out much, but took a while to get everything set up in my home.

11 hours ago

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star star star star star_border

Anonymous Anaheim, CA

It's all in one and we feel safe. The cameras works really well and it's user friendly. Vivint is very professional, very customer oriented, and they did resolve my issue when I called them.

11 hours ago

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Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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star star star star_border star_border

Stephen Des Moines, IA

It was good but it was not perfect. The best thing was the doorbell camera until it's almost set my house on fire. I've been trying to get a hold of somebody to come out and remove the system, but can't seem to get anybody to do that.

11 hours ago

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Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Sep. 16th, 2021

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Corrine Bismarck, ND

They've contacted me wondering when things have been going off and when I have contacted them they resolve any issues right away. I just wish the video cameras for the door bell were a little bit better.

11 hours ago

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star star star star_border star_border

Ron Rio Rancho, NM

I really enjoy the ease of mobile application. I have tons of problems with it. They expect a homeowner business owner to troubleshoot and do the repairs on their security systems that they sell to us instead of getting the techs more involved.

11 hours ago

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star star star star_border star_border

Michelle Charlotte, NC

A lot of times I need to call them out here because my security system goes off in the back. Customer service alerts me right away when I get an alarm to go off. I like that usually I can see what's going on in my house when I'm not there.

11 hours ago

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Pat Lakeland, FL

Everything works and I have not had to have anything replaced or have any problems with anything. Knowing that nobody's going to get into my house without my knowing it there is the best thing.

11 hours ago

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star star star star star

Leticia Alice, TX

The alerts are on time and consistent with what happens outdoors. We can most of the time can contact with someone rapidly. The best thing is the reliability

2 days ago

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Reply from Vivint

This is awesome! Thank you for sharing, Leticia. We are so happy that you had a great experience and look forward to serving you in the future. Thanks for being a part of the Vivint Family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 14th, 2021

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star star star star star

Jacqueline Country Club Hills, IL

I like that when I call there's a person who answers. They are timely and accurate. It does pick up activity around the home for the alerts that you set.

2 days ago

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Reply from Vivint

That's what we like to hear, Jacqueline! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 14th, 2021

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star star star star star

Don Christiana, TN

Easy, reliable. Customer service has immediate response and follows through. Vivint seems to use more high tech, they're more reliable and just well placed in the home.

2 days ago

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Reply from Vivint

This is awesome! Thank you for sharing, Don. We are so happy that you had a great experience and look forward to serving you in the future. Thanks for being a part of the Vivint Family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 14th, 2021

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star star star star star

Shilah Detroit, MI

They're always available when you need them. The best part about Vivint is the simplicity of the use. If I make a mistake and set off the alarm they're right on it.

6 days ago

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Reply from Vivint

That's what we like to hear, Shilah! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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star star star star star_border

Ronald Decatur, IL

My favorite part about Vivint is just the peace of mind. I've never had a problem with them. Any problem I had was pretty much taken care of. AndI've never had a problem with any of their equipment.

6 days ago

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Reply from Vivint

That's what we like to hear, Ronald! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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star star star_border star_border star_border

Shaynia Mechanicsburg, PA

The products themselves are very useful and help with the security and safety of my home. I have a camera that doesn't work anymore and they won't come fix it. So now I have a useless cameras and I'm still paying for. It would be good to have a list of all of the products and their pricing because I definitely would have gotten more. It would also be good to offer better customer support when I'm with a lifetime warranty.

6 days ago

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Reply from Vivint

Shaynia, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Sep. 10th, 2021

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star star star star star

Reginald Katy, TX

I have positive experiences if I have any questions and I get them resolved. I have had no no problems with the equipment.

11 hours ago

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Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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