Vivint

• Vivint Product Ecosystem
• Professional Installation
• 24/7 Professional Monitoring
• Vivint Equipment Warranty
• Compatibility with Smart Home Devices
• Product Financing
• Vivint Smart Home App
• Vivint Outdoor Camera Pro with Smart Sentry™

Vivint Product Ecosystem

Vivint offers a comprehensive smart home solution, including a hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:

• Vivint Smart Hub — Single touchscreen hub to connect and control your entire smart home. Easily check the status of your system, and quickly communicate with emergency services.
• Vivint Doorbell Camera — Video doorbell that lets you answer your door from anywhere. Integration with locks and garage doors gives you full control of access to your home.
• Vivint Outdoor Camera Pro — Vivint's video surveillance camera that can intelligently identify and automatically deter a true threat. It doesn’t just record the crime; it helps prevent it.
• Vivint Ping Camera — Indoor camera that lets you see, speak, and stay connected to your home and loved ones.
• Vivint Playback — Playback ability that lets customers record 30 days of continuous video from up to four cameras to their Vivint Smart Drive and access it remotely from their mobile device.
• Kwikset Smart Lock — Smart lock that provides secure, keyless access from anywhere and can even tell you who unlocked a door and when.
• Garage Door Controller — Garage door remote that allows customers to open or close their garage door remotely from Vivin't mobile app.
• Vivint Element Thermostat — Smart thermostat that lets you control the temperature in your home from anywhere. It can also automatically adjust to keep you comfortable when you’re home and save you money when you’re away.
• Vivint Car Guard — A way to monitor whereabouts of your vehicle, car maintenance updates, or mechanical issues, all through the same mobile app.
• Vivint Smart Sensor — Door/window sensor that enables customers to ensure doors and windows are secure.
• Vivint Motion Sensor — Equipment that lets customers track movement in their homes with the passive infrared motion sensor.
• Smoke Detector — Sensor that sends a signal to the panel when smoke is detected, sounding a loud local alarm and alerting monitoring immediately to dispatch authorities.
• Carbon Monoxide Detector — Sensor that sends a signal to the panel when excessive carbon monoxide levels are detected, sounding a loud local alarm and alerting monitoring immediately to dispatch authorities.
• Vivint Water Sensor — Water sensor that notifies customers of leaks and floods inside the home, as well as freezing indoor temperatures that may lead to bursting pipes.
• Glass-Break Detector — Sensor that alerts customers if a window is broken in the home.

Professional Installation

Vivint offers security systems that are professionally installed by a Vivint technician. This means that your sales rep will schedule a technician to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.

24/7 Professional Monitoring

Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.

24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.

Vivint Equipment Warranty

All Vivint equipment is under warranty for the first 120 days after installation and any needed service calls are at no charge. After 120 days, service calls are $49 and equipment is also warranted for 30 days after any service ticket.

Compatibility with Smart Home Devices

A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners to control features with their voice. Vivint is also compatible with other popular technology, including Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.

Compatibility with these smart home products is especially helpful for improving energy efficiency in your home. 

Product Financing

Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete smart home without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.

Vivint Smart Home App

The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.

Vivint Outdoor Camera Pro with Smart Sentry™

Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.

When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors. 

By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.

If you don't want to install the camera(s) yourself, Vivint offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.  

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• Vivint Reviews
• $99 Moving Fee
• Lengthy Contracts
• Vivint Home Security Cost

Vivint Reviews

With hundreds of negative reviews, many noting Vivint as a scam, the company has a low star rating on BestCompay.com. Common complaints include a difficult cancellation process, poor customer service, slow response time, and expensive pricing. Be sure to read Vivint security reviews below to see what else consumers have to say about the company.  

$99 Moving Fee

Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.

Lengthy Contracts

Vivint requires 42- or 60-month contracts for its security services. Although contracts are common within the home security industry, typically they only last up to 36 months.

The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.

Vivint Home Security Cost 

Customers can get Vivint service starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.

Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing on its website, so you will need to call Vivint's customer service reps to gather all pricing information. 

Vivint home security systems feature a comprehensive selection of home automation smart home products, video surveillance with security cameras, and energy management features with professional installation and 24/7 professional monitoring. The company's most unique offering is its Vivint Outdoor Camera Pro, which automatically detects and deters crime.

In addition to Vivint's robust product offerings, the company has its own mobile app that allows customers to manage their home security system and smart home products from anywhere at any time. 

Vivint products are compatible with most smart home devices, including the Google Assistant, Amazon Alexa, Nest Thermostat, and more. You can find the complete list in "The Good" section above. 

A downside to Vivint is the company has a long-term contract that lasts 42 or 60 months. This is longer than most home security companies out there. However, Vivint does offer product financing for the length of the contract, so customers don't have to pay for their equipment upfront. This may make the lengthy contract worth it for some consumers. 

Vivint is also not upfront about pricing for its security systems and has received numerous customer service complaints. With hundreds of reviews, Vivint has a low star rating from consumers, many of them complaining that the company is a scam with pushy salespeople, hidden fees, faulty equipment, and poor customer service.

You can find Vivint security reviews located below if you want to learn more about the customer experience.