Vivint Smart Home offers comprehensive home security and home automation solutions for more than one million customers across the United States. Vivint offers wireless home security systems with 24/7 professional monitoring and a lifetime equipment warranty. Vivint systems are professionally installed and supported by 24/7 customer service teams.

Vivint has been in business for 20 years and has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more.

Vivint reviews highlight concerns with the company including hidden fees, a difficult cancellation process, and careless customer service. We talk more about this in "The Bad" section below, and you can read all of Vivint security reviews at the bottom of this page. 

The Good

  • Vivint Product Ecosystem
  • Professional Installation
  • 24/7 Professional Monitoring
  • Vivint Equipment Warranty
  • Compatibility with Smart Home Devices
  • Product Financing
  • Vivint Smart Home App
  • Vivint Outdoor Camera Pro with Smart Sentry™

Vivint Product Ecosystem

Vivint offers a comprehensive smart home solution, including a hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:

  • Vivint Smart Hub — Single touchscreen hub to connect and control your entire smart home. Easily check the status of your system, and quickly communicate with emergency services.
  • Vivint Doorbell Camera — Video doorbell that lets you answer your door from anywhere. Integration with locks and garage doors gives you full control of access to your home.
  • Vivint Outdoor Camera Pro — Vivint's video surveillance camera that can intelligently identify and automatically deter a true threat. It doesn’t just record the crime; it helps prevent it.
  • Vivint Ping Camera — Indoor camera that lets you see, speak, and stay connected to your home and loved ones.
  • Vivint Playback — Playback ability that lets customers record 30 days of continuous video from up to four cameras to their Vivint Smart Drive and access it remotely from their mobile device.
  • Kwikset Smart Lock — Smart lock that provides secure, keyless access from anywhere and can even tell you who unlocked a door and when.
  • Garage Door Controller — Garage door remote that allows customers to open or close their garage door remotely from Vivin't mobile app.
  • Vivint Element Thermostat — Smart thermostat that lets you control the temperature in your home from anywhere. It can also automatically adjust to keep you comfortable when you’re home and save you money when you’re away.
  • Vivint Car Guard — A way to monitor whereabouts of your vehicle, car maintenance updates, or mechanical issues, all through the same mobile app.
  • Vivint Smart Sensor — Door/window sensor that enables customers to ensure doors and windows are secure.
  • Vivint Motion Sensor — Equipment that lets customers track movement in their homes with the passive infrared motion sensor.
  • Smoke Detector — Sensor that sends a signal to the panel when smoke is detected, sounding a loud local alarm and alerting monitoring immediately to dispatch authorities.
  • Carbon Monoxide Detector — Sensor that sends a signal to the panel when excessive carbon monoxide levels are detected, sounding a loud local alarm and alerting monitoring immediately to dispatch authorities.
  • Vivint Water Sensor — Water sensor that notifies customers of leaks and floods inside the home, as well as freezing indoor temperatures that may lead to bursting pipes.
  • Glass-Break Detector — Sensor that alerts customers if a window is broken in the home.

Professional Installation

Vivint offers security systems that are professionally installed by a Vivint technician. This means that your sales rep will schedule a technician to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.

24/7 Professional Monitoring

Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.

24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.

Vivint Equipment Warranty

All Vivint equipment is under warranty for the first 120 days after installation and any needed service calls are at no charge. After 120 days, service calls are $49 and equipment is also warranted for 30 days after any service ticket.

Compatibility with Smart Home Devices

A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners to control features with their voice. Vivint is also compatible with other popular technology, including Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.

Compatibility with these smart home products is especially helpful for improving energy efficiency in your home. 

Product Financing

Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete smart home without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.

Vivint Smart Home App

The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.

Vivint Outdoor Camera Pro with Smart Sentry™

Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.

When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors. 

By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.

If you don't want to install the camera(s) yourself, Vivint offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.  

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The Bad

  • Vivint Reviews
  • $99 Moving Fee
  • Lengthy Contracts
  • Vivint Home Security Cost

Vivint Reviews

With hundreds of negative reviews, many noting Vivint as a scam, the company has a low star rating on BestCompay.com. Common complaints include a difficult cancellation process, poor customer service, slow response time, and expensive pricing. Be sure to read Vivint security reviews below to see what else consumers have to say about the company.  

$99 Moving Fee

Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.

Lengthy Contracts

Vivint requires 42- or 60-month contracts for its security services. Although contracts are common within the home security industry, typically they only last up to 36 months.

The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.

Vivint Home Security Cost 

Customers can get Vivint service starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.

Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing on its website, so you will need to call Vivint's customer service reps to gather all pricing information. 

The Bottom Line

Vivint home security systems feature a comprehensive selection of home automation smart home products, video surveillance with security cameras, and energy management features with professional installation and 24/7 professional monitoring. The company's most unique offering is its Vivint Outdoor Camera Pro, which automatically detects and deters crime.

In addition to Vivint's robust product offerings, the company has its own mobile app that allows customers to manage their home security system and smart home products from anywhere at any time. 

Vivint products are compatible with most smart home devices, including the Google Assistant, Amazon Alexa, Nest Thermostat, and more. You can find the complete list in "The Good" section above. 

A downside to Vivint is the company has a long-term contract that lasts 42 or 60 months. This is longer than most home security companies out there. However, Vivint does offer product financing for the length of the contract, so customers don't have to pay for their equipment upfront. This may make the lengthy contract worth it for some consumers. 

Vivint is also not upfront about pricing for its security systems and has received numerous customer service complaints. With hundreds of reviews, Vivint has a low star rating from consumers, many of them complaining that the company is a scam with pushy salespeople, hidden fees, faulty equipment, and poor customer service.

You can find Vivint security reviews located below if you want to learn more about the customer experience.

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Call our recommended rep over at Vivint below.

1-(855) 866-8028

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User Reviews

Star Rating

3.6
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2,014 Reviews

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Wayne

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There was an aggressive salesman that showed up at the door so we got Vivint. They have been fairly responsive when I need help and it is in the back ground and nonintrusive.

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Michael

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Vivint is easy to use and reliable and quality.

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Ellen

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My favorite thing is being able to see what is going on when I am away from home. Usually they do whatever needs to be done as soon as possible.

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Maltee

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I like everything but the keypad. It sometimes is touchy and you sometimes end up setting off the alarm because you can't enter the right code, my wife doesn't have that problem though, just me. Customer support is most of the time easy to talk to but there have been a few times when things happened and we didn't get a call.

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Mary

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They came out with a good price and it is easy to use.

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Michael

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Very happy with them, they are dependable and I've had no problems at all. They've been very good to work with the last 10 years.

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Michael

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Whenever I am not here, it protects my home. I don't like that when something goes wrong, they charge you 50 dollars.

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Marilyn

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The ease of using the system. Customer service has been excellent. The system is in excellent condition and is easy to use.

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D

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They're always attentive and responding to calls. The camera clarity is pretty good and also the wifi abilities are too.

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Charles

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They're really fast, my wife accidentally set off the alarm and they called the house real quick to ask if we had a fire or a problem. The cameras are good and the phone app is great.

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Twymon

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It's a great experience for me being able to use my app to see anybody around my house. It is the best security for me and my family as far as I know.

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Samuel

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It's dependable. I haven't had any problems with it. I like that you can set it from the outside so I don't forget to turn it. I also like the doorbell camera. Sometimes I don't get the correct of complete answer from customer support.

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James

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One of their customer loves his experience and showed me his products and it inspired me to look into them. I like that I can check on things on my iphone. It is super easy and the well informed technician showed me how to use the product. It all works good, I just need a technician to shoe me the correct batteries, I can't seem to find the correct ones.

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Trudi

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I like their service. They are quick and efficient and get problems solved. It works the way it should and I like the speech panel.

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Roy

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Customer service is nice, they took care of me and answer all my questions. It's been working pretty good for me.

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Mary

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It gives me peace of mind because I know that they are there if I needed them. They truly are on the minute with you when the alarm goes off, even if it is a false alarm. When it is a false alarm, they are very pleasant and helpful. I am satisfied, it meets my needs.

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Debra

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When the alarm goes off, they are right on it so I have no complaints.

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Sue

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I feel secure and one time I had trouble and I called and they helped me get it worked out because it is easy to operate.

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Tamara

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You really get a lot for the money you are paying. You can monitor it from your phone if you are out of town. It is very high tech. Anytime we need any anything or have questions, they were right on it with no problems and they'll fix problems.

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Monica

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They are very reliable and dependable and quick with responses. The only downside is the battery concept but other than that it is a good security system.

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Steve

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Very good. I like the cameras and I am very pleased with the service and everything. Customer service does not hurry you through the process and they take the time to make sure all your questions are answered and I feel very good about talking to them. I am getting a lot of bang for my buck and once the equipment is paid off, it is about thirty dollars cheaper than ADT with better features.

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Patti

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Every time there is a problem, they are very understanding and competent. Any minor problems and customer service easily walks me through it. They definitely look out for me as a customer. I have referred 3 of my friends to Vivint and they are happy with it also.

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Marie

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Technicians are usually professional and knowledgeable on what to do. They are also kind and compassionate.

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Marilynn

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The technology is advance and this system is good for me. It is convenient and easy to use and the price is good. Customer service is the best.

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Bernard

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I like the fact I had a panel that couldn't be cut off and it still works if the electricity isn't working. I feel I have peace of mind because our house had been broken in before. It is nice to know that I can turn it on with my phone. Trying to get customer service doesn't always work and we have had some issues with the batteries. It would also be nice to have a picture on the panel but that is a petty thing, it just would be nicer.

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Pazie-Mae

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We greatly appreciate that they give good service and it had worked without any issues.

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Bobby

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Dependable and professional service people and I've been them for four years now.

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Julio

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The only thing is that I wish they would lower the price on different product because I wanted to get an upgrade and it was kind of expensive. Other than that they have good products and it is good quality and I have never had a problem with it.

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Laura

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I feel safer with it but they don't have the answers I need sometimes like sometimes my alarm beeps at night with no reason.

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Robert

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We've had some problems but tech support has always tried to help us out when ever we've had problem and so far it's been good.

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Anthony

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Affordable and gives me peace of mind when I am not at home because I can check it on my phone and stuff.

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Delores

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I don't have to worry about anybody breaking in. They came out and took care of my problem because the person who installed in did not put batteries in my back door like it was supposed to have but they fixed when we figured it out.

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James

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I like most everything they have online. As long as you keep the batteries up, you are in pretty good shape. They're always here to help. I can easily contact support.

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George

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We're satisfied with what we have. They've always been helpful when I've called and are very reliable. The only is you have to change the batteries, which is normal maintenance.

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Leanne

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They always monitor and call if the alarm goes off and it is super convenient to use. I like that I can access features via my phone.

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Courtney

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It looks cool and it works pretty cool in my house.

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Marylou

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Vivint is convenient and easy to use and reliable so far. They have been very helpful to me and very prompt.

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James

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It does the job and I like my cameras, though the price of installation was extremely pricey. Whenever I am in need of service, they'll always come.

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Daniel

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They're excellent, one time we had a power outage and they contacted us because our smoke detector was off. They also moved the box for us when we remodeled our kitchen.

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Walter

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I like all the different features that they have. The equipment is working fine but you do have to pay an extra twenty dollars for it so you really have to bills.

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Jane

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I'm not as protected as I would have wisher, that really isn't Vivint's fault, it's just all that I could afford. What I have is adequate and I wish I could afford the upgrade. Everything I have asked them to do, they've been right on. They are very courteous and willing to help.

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Richard

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Normally they take care of problems rather quickly but I am not completely satisfied with the doorbell camera but I like the actual security portion of it.

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Christine

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I had a few problems with ADT so I switched and I've had no time with Vivint. The house is protected and if there is ever an issue, they've been great and take care of it quickly. I've never had a problem other than changing the battery. I am happy with the overall service.

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Elsie

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The feeling of safety I am very satisfied with. I am very pleased with the service quality. They are very responsive whenever there is error detection.

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Marilyn

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Vivint is great. Customer service is quick to respond.

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Becky

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I've had issues with the door lock and the panel not working together and I've had technicians out and it still doesn't work properly. I like the camera.

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Derrick

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The smart panel is the best and it's easy to use and to navigate. Whenever I call, they resolve my issues.

Verified Customer

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Kevin

January 17th, 2020 DETAILS arrow_drop_down
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Staff was friendly but they always say they are going to send emails in five minutes and it takes five days. There is a lot fixing that needs to be done. Sometimes the camera is laggy and some of the time it doesn't even work.

Verified Customer

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John

January 17th, 2020 DETAILS arrow_drop_down
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It's nice that somebody is at the other end of the line and that real people deal with it. The security is a little pricey but they respond right away.

Verified Customer

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Michael

January 17th, 2020 DETAILS arrow_drop_down
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They are reasonable and helpful and the equipment works and is reliable.