Vivint Smart Home offers comprehensive home security and home automation solutions for more than one million customers across the United States. Vivint offers wireless home security systems with 24/7 professional monitoring and a lifetime equipment warranty. Vivint systems are professionally installed and supported by 24/7 customer service teams.
Vivint has been in business for 20 years and has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more.
Continue reading for The Good, The Bad, and The Bottom Line about Vivint Smart Home, and check out customer reviews of its home security and home automation.
Vivint offers a comprehensive smart home solution, including a hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:
Vivint offers security systems that are professionally installed by a Vivint technician. This means that your sales rep will schedule a technician to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.
Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.
24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.
All Vivint equipment is under warranty for the first 120 days after installation and any needed service calls are at no charge. After 120 days, service calls are $49 and equipment is also warranted for 30 days after any service ticket.
A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners to control features with their voice. Vivint is also compatible with other popular technology, including Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.
Compatibility with these smart home products is especially helpful for improving energy efficiency in your home.
Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete smart home without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.
The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.
Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.
When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors.
By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.
If you don't want to install the camera(s) yourself, Vivint offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.
Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.
Vivint requires 42- or 60-month contracts for its security services. Although contracts are common within the home security industry, typically they only last up to 36 months.
The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.
Customers can get Vivint service starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.
Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing on its website, so you will need to call Vivint's customer service reps to gather all pricing information.
Call our recommended rep over at Vivint below.
bookmark Featured Review
Great company. I've recommended them to everybody. They make the person who is purchasing the equipment properly knows exactly what they ae getting, what everything does, and how to use it. It is one of the best customer experiences and provides the best new age technology. The price is competitive and a little cheaper than a few others. The technician was very thorough and made sure to clean up after drilling the walls, which was fantastic. The security system works off the home network and you know your access is going to be secure. I feel very safe remoting into the system.
Reply from Vivint
Mar 05, 2020
Thank you for your feedback Kevin! We are so glad to hear about your experiences with us and your Smart Home Pro. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
bookmark Featured Review
I had ADT before and I didn't like it so a neighbor introduced me to vivint. I really like them and the products. I like the option of being able to see what's going on at home through my phone app. I've had it about two years and only once I've had to contact them with an issue and it was quickly resolved. They gave outstanding, professional customer service.
Reply from Vivint
Mar 05, 2020
Thank you for your feedback Lawrence! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
I did not know that I signed up for the Smart Home Video System. When I signed up two years ago, they told me that was the only service available, however, when I transferred my service I discovered that I have been overpaying for basic services. I don't have video - all I have are basic door and window sensors, one motion sensor, a glass break sensor and firefighter sensor. Monthly statements are not available to view.
Great, because i can unlock my door from the car when I'm close by
Nancy L. Bradshaw
They are very helpful and easy to work with.
I only had the doorbell camera for maybe a week and the 'transformer' went out. They came and 'fixed' it, lasted maybe a month, then said they weren't coming to fix it. They said it was my problem on my end. So I've been paying for something I can't even use...can't wait for contract to be over.
Excellent. No problems so far. longtime customer.
The service has been good but it seems like the battery needs to be replaced and I always have to call and get assistance.
Terrible system, the cameras never load you have to reboot the system to get the cameras to kind of load. Alarm has gone off numerous times with out any motion in the house and no call to inform me of alarm going off. When calling the help desk they just continue to blame to app and how it needs to be updated even if you are operating with the current app. Worst money I have spent I feel.
Excellent system and service... very happy i went with Vivint.
It's been overall a positive experience. There have been some frustrations here and there, but for the most part my experience has been great.
Horrible company. Used them for several years and when you try to cancel the account (we moved to a new home) it is next to impossible to cancel your account. Multiple calls, emails, followed exact steps to cancel account, still getting "Overdue account" notices. Very shady, would never use this company again.
Vivint knows that they are doing. The best thing is their cameras.
My system always has errors. I've had to contact support so many times. I get sick of contacting the support desk because it takes forever for someone to respond. When you do get a hold of somebody it's only via chat you can't talk to someone on the phone and then even though you tell people you've already had this issue and what they're telling you to do it isn't working they still have you do the same thing.
We had a bumpy start with Vivint because our installer did not do a quality install. However, the company sent out their own in-house installer and reimbursed us for the stucco we had replace because the error. We have had Vivint for about 2 years and I have been very pleased with the product, customer service and in-house technichians. I love my doorbell camera and the app the most. I would highly recommend this company and products to anyone.
They sold us a system with cameras, the whole nine yards. There installers could not install several of the cameras. The one they did install makes noise all the time and only works a portion of the time. Customer service is hours on the phone and not helpful.
There product is good, but customer service is horrible. Also, the features on their app do not all work.
Dawn Clay (Marlene)
Somewhat confusing at times. Something always seems to go wrong. Right now the water sensor is offline. Before that, one of the senses kept falling off of the wall because it was never put up correctly. Then the doorbell was offline. Who knew you had to change batteries in the door lock thing? Minor things, but nerve wrecking. Also the technicians left all the wires sticking out of the box located in our basement. That wasn't good.
Not very pleasant, it's not what I expected and far worse than my last provider
I am very dissatisfied with Vivint. I mad a big mistake when I sign on with Vivint. I cancelled but my Husband let them talk him into staying. They were higher than anyone else. Their contact is 6 years. omly way to get out isto buy it out. that will leave us with a big lost. we can"t use their product with another company. I guess it is our fault. Just wasn't thinking. I will always regret it. the system is ok but the company is absolutely awful.
Horrible technical issues and bad service. The people that work with them are nice and patient probably due to the overwhelming amount of bad responses to the service.
GREAT have always had good service,fast response to any issues. Always have knowledgeable workers . courteous staff ,friendly and know what they are doing
Good , have not had any issues except for the water detection device. It goes off from time to time.
Car guard stopped working but was nice while it lasted.
Always accommodating! The customer service is great.
A grate ride gives you peace of mind knowing that your house is protected by such a great service
Its reliable and easy to use. Anytime I call they're always able to help.
I haven't had any problems so far. When my alarm goes off it goes to my phone.
They are not helpful. I've been having nothing but trouble with it since I moved to a new house.
Well we just like what the salesman told us. Vivint's system has good cameras.
They answer my questions when I need them to and are pretty polite about it.
I've had them for years. I haven't had and problems with it. It would be nice if it was cheaper.
They respond quickly when we've accidentally tripped the alarm. Anytime I've had to call they immediately answer any problems or questions I've had.
We're very happy with Vivint. Every time I call they tried to walk me through it or send someone out.
They've been very helpful. They just came around to my door that's how I was introduced to them. I like the doorbell and seeing who is on my porch.
The are pretty quick. I caught something on fire in the house and they were on the speaker right away asking if we were ok.
They came around and they offered everything that we wanted in a security company. You can access it from anywhere. I've never had any issues with the equipment. I have had some billing issues and it took me awhile to get it fixed.
Everything is user friendly. It's very accurate and its very quick. The notifications are in real time.
We can monitor the inside and outside of our house when we are away. It all works great. There was a billion questions when I first set up my system. They gave me an invoice and then the balance due on my web account was much higher than the final invoice that I was given. When I called to ask why, no one could answer me. It took like three weeks before there was somebody there who could look on it and see that I swapped out a higher quality camera then I originally got. It took him a long time to figure out my billing question.
You can't see good facial clarity with the cameras. Sometimes there's long hold times. When there's something technical I shouldn't have to be walked through all of the technical staff over the phone as I am extremely busy. I think that should be offered as a service free of charge when things go funky.
I had an issue and they made sure they took care of it clearly and effectively. It's pretty reliable and it covers pretty much everything. They could do a little more upgrading on the outside cameras.
It's not good at all. I don't even know if it's working. They don't come when you need them and never respond.
Always works. I can see it when I'm not at home.
They are quick to respond. I like all the products that they have. They have pretty much everything covered like smoke detectors and carbon monoxide. When there's been a problem they've come and fix it quickly.
I like the cameras that I have at my front door. I'm able to see people when they come up on my porch. When an alarm goes off they immediately call and ask questions. They are very expensive.
I wasn't having to pay a monthly fee when they were part of Best Buy but when they decided to split from Best Buy in order to keep their services I had to pay a monthly fee. I would really like to get my garage door opener sensors fixed. I'm upset that I have to pay two hundred fifty dollars to get somebody to come out and check it even though it stopped working within the first year.
It seems to be accurately doing it's job and notifying me. I am able to access my cameras and talk remotely. They don't have representatives in the area anymore when I need service.
Sometimes I don't get help when I call. It's convenient on the phone.
I'm impressed with the equipment and everything. I can view anything I want at any point from my phone. They respond well to any questions or problems I've ever had.
The equipment did not work. The customer service never answered any of my questions or handled any of my issue.