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Vivint

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LAST UPDATED: November 16th, 2021

Vivint Smart Home offers comprehensive home security and home automation solutions for more than one million customers across the United States. Vivint provides wireless home security systems with 24/7 professional monitoring and a lifetime equipment warranty. Its systems are professionally installed and supported by 24/7 customer service teams.

The company has been in business for 20 years and has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more.

Continue reading for The Good, The Bad, and The Bottom Line about Vivint Smart Home, and check out customer reviews of its home security and home automation.

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The Good

  • Vivint Product Ecosystem
  • Professional Installation
  • 24/7 Professional Monitoring
  • Vivint Equipment Warranty
  • Compatibility with Smart Home Devices
  • Product Financing
  • Vivint App
  • Vivint Outdoor Camera Pro with Smart Sentry™

Vivint Product Ecosystem

Vivint offers a comprehensive smart home solution, including a control panel hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:

  • Vivint Smart Hub — Single touchscreen hub to connect and control your entire smart home. Easily check the status of your system, and quickly communicate with emergency services.
  • Vivint Doorbell Camera Pro — Video doorbell that lets you answer your door from anywhere. Integration with locks and garage doors gives you full control of access to your home.
  • Vivint Outdoor Camera Pro — Vivint's video surveillance camera that can intelligently identify and automatically deter a true threat. It doesn’t just record the crime; it helps prevent it.
  • Vivint Indoor Camera — Indoor security camera that lets you see, speak, and stay connected to your home and loved ones.
  • Vivint Playback — Playback ability that lets customers record 30 days of continuous video from up to four cameras to their Vivint Smart Drive and access it remotely from their mobile device.
  • Kwikset Smart Lock — Smart lock that provides secure, keyless access from anywhere and can even tell you who unlocked a door and when.
  • Garage Door Controller — Garage door remote that allows customers to open or close their garage door remotely from Vivin't mobile app.
  • Vivint Thermostat — Smart thermostat that lets you control the temperature in your home from anywhere. It can also automatically adjust to keep you comfortable when you’re home and save you money when you’re away.
  • Vivint Car Guard — A way to monitor whereabouts of your vehicle, car maintenance updates, or mechanical issues, all through the same mobile app.
  • Vivint Smart Sensor — Window and door sensor that enables customers to ensure doors and windows are secure.
  • Vivint Motion Sensor — Equipment that lets customers track movement in their homes with the passive infrared motion detector.
  • Smoke Detector — Sensor that sends a signal to the panel when smoke is detected, sounding a loud smoke alarm and alerting monitoring immediately to dispatch authorities.
  • Carbon Monoxide Detector — Sensor that sends a signal to the panel when excessive carbon monoxide levels are detected, sounding a loud local alarm and alerting monitoring immediately to dispatch authorities.
  • Vivint Water Sensor — Water sensor that notifies customers of leaks and floods inside the home, as well as freezing indoor temperatures that may lead to bursting pipes.
  • Glass-Break Detector — Sensor that alerts customers if a window is broken in the home.

Professional Installation

The home security company offers security systems that are professionally installed by a Vivint smart home pro. This means that your sales rep will schedule a smart home pro to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.

24/7 Professional Monitoring

Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.

24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.

Vivint Equipment Warranty

All Vivint equipment is under a lifetime warranty, while installation comes with a 120-day warranty. After 120 days, service calls are $49.

Compatibility with Smart Home Devices

A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners access to voice-controlled control features. Vivint is also compatible with other popular technology, including the Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.

Compatibility with these smart home products is especially helpful for improving energy efficiency in your home. 

Product Financing

Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete Vivint security system without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.

Vivint App

The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the Vivint app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.

Vivint Outdoor Camera Pro with Smart Sentry™

Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.

When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors. 

By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.

If you don't want to install the camera(s) yourself, the alarm company offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.  

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The Bad

  • $99 Moving Fee
  • Lengthy Contracts
  • Vivint Home Security Cost
  • Fair Credit Reporting Act Violation

$99 Moving Fee

Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.

Lengthy Contracts

Vivint requires 42- or 60-month contracts for its security services if you choose to finance your products. Although contracts are common within the home security industry, typically they only last up to 36 months.

The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.

Vivint Home Security System Cost 

Customers can get a Vivint alarm system starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.

Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing for its home security system on its website, so you will need to call Vivint's customer service reps to gather all pricing information.

Fair Credit Reporting Act Violation

In May 2021, The Department of Justice, in coordination with the Federal Trade Commission, announced a $20 million settlement for Vivint's violation of the Fair Credit Reporting Act. The civil complaint alleges the home security company unlawfully obtained the private credit information of unsuspecting consumers to apply for loans for customers who did not pass a required hard credit check. When Vivint customers defaulted on those loans, the company then sold this false debt to third-party debt collectors, an act that essentially constitutes identity theft.

This breach of consumer trust, though largely enacted by the company's door-to-door sales representatives, was made possible by Vivint's failure to implement an Identity Theft Prevention Program, a measure the company is now required to adopt as part of the settlement.

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The Bottom Line

Vivint home security systems feature a comprehensive selection of home automation smart home products, video surveillance with security cameras, and energy management features with professional installation and 24/7 professional monitoring. The company's most unique offering is its Vivint Outdoor Camera Pro, which automatically detects and deters crime.

In addition to Vivint's robust product offerings, the company has its own mobile app that allows customers to manage their home security system and smart home products from anywhere at any time. 

Vivint products are ala carte, meaning every system is completely customizable to the homeowner's needs. The home security provider's equipment is also compatible with most smart home devices, including the Google Assistant, Amazon Alexa, Nest Thermostat, and more. You can find the complete list in "The Good" section above. 

A downside to Vivint is the company has a long-term contract that lasts 42 or 60 months if you choose to finance your products rather than pay for them upfront. This is longer than most home security companies out there. However, the fact that Vivint offers product financing for the length of the contract may be a benefit. 

You can find Vivint reviews located below if you want to learn more about the customer experience.

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Vivint Frequently Asked Questions

What comes as standard equipment in Vivint home security packages?

Vivint provides customized systems based on each customer’s unique needs, so it’s difficult to define standard equipment. That said, there is a Starter Kit that most customers begin with as a solid baseline.  Typically, the Starter Kit will include the touchscreen Vivint Smart Hub control panel, a Vivint yard sign and light, two door/window sensors, a motion sensor, and $100 worth of customizable equipment. Most customers also opt for at least one or two security cameras and a few additional pieces of equipment.

What is Vivint’s cancellation policy?

In most cases, a customer can cancel within their right of rescission (three days) without any penalty. After that, the customer is required to pay the remaining balance of the service and equipment for the life of the agreement. 

Does Vivint require an installation or activation fee?

Vivint typically charges a $49 install fee, which is the least expensive professional installation fee in the industry. It does not charge an activation fee.

Does Vivint run a credit check?

Vivint will run a credit check if the customer intends to finance the equipment. If the customer pays upfront for the equipment, no credit check is needed.

How much does Vivint professional monitoring cost?

Vivint’s monthly monitoring service starts at $29.99 per month.

Do you own your Vivint home security equipment?

Once a customer pays off their equipment, they own it. The vast majority of customers finance the equipment over 60 months.

What devices can you use to access your Vivint cameras?

Customers can access their Vivint camera feeds through the Vivint Smart Home app which is compatible with most smartphones and tablets. It is not compatible with Kindle tablets or older flip phones.

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Vivint

At Vivint Smart Home, we believe home is everything. It’s where children grow up, dinnertime conversations happen, memories are made. Home should be enjoyed, and that’s why we work to make it more secure, comfortable, and convenient for our more than 1.5 million customers throughout North America — and counting.

What began more than two decades ago as a provider of home alarm systems, today Vivint leads the smart home security and automation industry. We’re dedicated to redefining the home experience with intelligent products and services — the foundation of safe, simple, affordable smart homes.

Behind the scenes at Vivint, you’ll find a large, diverse team. Our more than 10,000 employees are dedicated to helping families live safely and intelligently with a continual eye to the future and award-winning customer service and support.

As one of the premier providers of smart home technology, we’re recognized by our peers throughout the industry. According to Fast Company, “Vivint is opening the door to the connected home of the future.” And Readers Digest touts that Vivint provides “the most comprehensive smart home security system.”

At Vivint, we firmly believe that everyone deserves a safer, smarter home, and we’re providing that one household at a time.

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Star Rating

3.8

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8,229 Reviews

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Featured Review

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Kevin

Great company. I've recommended them to everybody. They make the person who is purchasing the equipment properly knows exactly what they ae getting, what everything does, and how to use it. It is one of the best customer experiences and provides the best new age technology. The price is competitive and a little cheaper than a few others. The technician was very thorough and made sure to clean up after drilling the walls, which was fantastic. The security system works off the home network and you know your access is going to be secure. I feel very safe remoting into the system.

1 year ago

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Reply from Vivint

Thank you for your feedback Kevin! We are so glad to hear about your experiences with us and your Smart Home Pro. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Lawrence

I had ADT before and I didn't like it so a neighbor introduced me to vivint. I really like them and the products. I like the option of being able to see what's going on at home through my phone app. I've had it about two years and only once I've had to contact them with an issue and it was quickly resolved. They gave outstanding, professional customer service.

1 year ago

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Reply from Vivint

Thank you for your feedback Lawrence! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Sherman Colorado Springs, CO

Currently I'm enjoying the service that they give me. Works one hundred percent of time. They always meet and complete on time for anything that you request. The folks in customer service are knowledgeable about the equipment and they seek to help. The best part is the option to mobile opperate as I have a lot out of town guest's who come in and I can make them codes, and I can lock and unlock as people come and go.

1 month ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Tessa Kalispell, MT

We know it works and we've had the experience of it working the way they told us it would and it keeps our home safe and we like that security for our home when we're gone. It works well all the time. They're willing to take the time to help you figure out if you do have a problem and they are willing to take the time to work with you to get it fixed.

1 month ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Joann Lufkin, TX

We just moved into our house and we were new in town when they came to our door. We feel safe in our home and know that when we leave the home is secure. We've not had other security systems in our home this is our first time but everything seems to work really really well and it's been over a year that we had not had any issues. It's nice to know that there's someone there. We've already had a couple of issues and our alarms went off and they called us right away and they were right there to talk to us, asked us if everything was okay and if they can help.

1 month ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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David Hobbs, NM

I feel secure when the alarm system is set that our home is protected. They have always been able to either walk me through the solutions so that I could take care of something on my end and if I didn't understand it they just send a tech when that was needed. Very friendly guys, great customer service. I never had any issues. The only technical problem that I had was when the batteries run down and we have no control over that.

1 month ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Rick Hays, KS

They were very reasonble. A couple cameras always work, I've never had a problem with it it's never gone down on me and it is very mobile. Customer service people are very knowledgeable and I was requesting what we need to do for our system in order to to keep it updated. If I have a an alarm or safety call or anything goes wrong with my system they call me no matter where I am and I also get an email just to make sure everything is good.

1 month ago

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Reply from Vivint

Thank you for your feedback Rick! We are so glad to hear about your experience with and how you're loving your system.

Oct. 11th, 2021

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Cynthia Mesquite, NV

Equipment is easy to understand so I can use it. I do have some problems getting help from the company. Most of the time customer service is pretty good but sometimes I get people from outside the company. It is unfortunate because I don't speak other languages other than English. They try to help my but I have a hard understanding those people. Luckily I haven't had any problems since it was installed.

1 month ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Catherine Wires Hollywood, FL

Vivint has provided great costumer service since we joined. The service representatives have always been patient and knowledgeable about the materials and maintenance. And the service technicians have always been helpful with installations and questions.

1 month ago

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Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family!  If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 12th, 2021

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Robert R Waterford, MI

I enjoy the security it gives us and if anything goes wrong all we have to do is call and they help us and take care of it, right away. When we have to call them they definitely take care of us right away. We've never had any problems.

1 month ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family!  If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 11th, 2021

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Marisol Danville, VA

All the equipment works really, really good. I have no issues to this day and we've had it for a long time. I love the security for our family.Vivint customer service reps are nice and professional, always helpful, and always resolve my issues when I contact them.

1 month ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family!  If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 11th, 2021

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Penny Louisville, KY

We've been using them for several years and we just upgraded our system. I think the equipment is really expensive. I just think it's easy to use and if there's an issue they're right there on the intercom asking about it. I think they did a great job. It's been very efficient for us.

1 month ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Leticia Woodland, CA

It's great, we can have it in the iPhone cameras, it lets us know when someone's nearby. It's a great system. We have only called customer service once and they answer your questions and help you out. They're friendly and courteous over the phone. You feel safe with Vivint.

1 month ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Shirley Beloit, WI

The price is reasonable. The equipment is very, very expensive but the monthly price is reasonable. I couldn't get one camera attached to my garage because my garage is not attached to my house and I really wanted one over my cars because we've had a lot of car break ins in this area.

1 month ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Kimberly Indianapolis, IN

The alarm sounds very quickly if there is a breach. They not only reach out to me by voice if there's a breach but they follow up with an email and I appreciate that confirmation to be sure that I'm okay. It's very user friendly.

1 month ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Karmela Richmond, VA

Having twenty four hour access through the app is fantastic. I would definitely recommend Vivint anyone that's looking for a great security service. During our installation we had a few minor issues and the tech team came right back when we brought the issues up and corrected everything right away. It's easy to use and easy to undestand

1 month ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Alverta Hyattsville, MD

I feel very comfortable when I have cameras around the house. Vivint has always resolved any problems that I have. I lost my husband almost two and a half years ago, so I needed a little bit more security. It is reasonable, affordable, it works it really works because I had an incident where the police came, so I love it.

1 month ago

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Reply from Vivint

Thank you for your feedback Alverta! We are so glad to hear about your experience with and how you're loving your system.

Oct. 11th, 2021

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Mikela Olive Branch, MS

I really like that they have security feature freebies. My previous security system did not have that. I feel that my home is secure when I am away. I like a lot of the features. I love that I can adjust the thermostat when I am away on vacation. I feel like they do a good job reaching out when there is a real alarm. I did have an issue last year in the pandemic getting people on the phone for customer service. They did make it really easy to go online and chat with someone who was able to troubleshoot my problem.

1 month ago

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Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Dale Colorado Springs, CO

I have a humungous contract with them. They told us it would be thirty dollars a month for the monitoring fee but they bill us fifty a month. If there is an alarm, they do call us right away. They don't just send the police because they want to know whether someone is there. When I get someone on the phone, they are great. When someone comes to the house, they are good and know what they are doing.

1 month ago

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Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Roberta Augusta, GA

I like that my house is monitored for me. I feel safe when I am at home, especially at night since I live by myself. When I need help with my system, they were able to help me get I back online. It is good to know someone is knowledgeable on the phone. It is over priced for what I have but the equipment works fine.

1 month ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Stephanie Saratoga Springs, UT

I’m very pleased with the product. It gives me peace of mind. My family is protected. Every time I reach, I get quick responses from them. I don’t know if it is because I have been lucky through the years or if that is just how they are but I appreciate it. I have tried another company’s equipment before and it was constantly breaking. Vivint is a good reliable quality.

2 months ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Patricia Lorena, TX

I would highly recommend Vivint to someone. I am very pleased with the system and the monthly cost is something I can handle. I like that even if the power goes out, I know I still have an alarm and when everything is back up, it reconnects easily. I rarely have a problem with it. They never make me feel stupid when I don’t understand something and they are very good about walking through it step by step.

2 months ago

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Reply from Vivint

Thanks for sharing your experience and for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Anonymous Chicago, IL

I like the cameras, panels, and locks. The best thing is being able to see everything on camera. They have been patient and have instructed me whenever I've needed to do something with the system. The only thing that doesn't seem to work is the doorbell camera becaues the picture isn't very clear. The price is a little bit high for me, but Vivint's been a good company.

2 months ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 16th, 2021

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Anonymous Victorville, CA

It works like it's supposed to and when I've had trouble with it Vivint was able to help me correct it. The best thing is the cameras, we're able to see what's happening in front. The times I needed help with some of my issues with the camera or with the system they were very able to help me resolve the problem and we're very courteous and friendly to do it.

2 months ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Henry Tulare, CA

It seems like I have pretty good communications when I call in for whatever the situation. I seem to get the answer and if not that we get somebody else to finish whatever and before I get off the phone is pretty much resolved. I feel pretty safe when I leave the home now. If anything is wrong they let me know right away, its kind of peace of mind. They are real good company. I guess the software and everything that they offer seem to be working pretty good for me.

2 months ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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star star star star star

Cynthia Macon, GA

The best part is the ability to monitor remotely and arm it and all of that remotely. I've had to call them online and get some things fixed or added and they were able to meet my needs. It's probably more expensive than others because you end up purchasing the equipment so I think the equipment is a little on the expensive side but they did give you a payment plan.

2 months ago

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Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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star star star star star

Johnny Mount Olive, AL

I didn't really have too many problems and they took care of stuff whenever I needed. They're misleading from the first when they said that they would not use my credit card one time and then they locked me in with using the credit card and I finally had to cancel it to stop. They've been able to take care of any problems that I've had come up. I enjoy being able to keep up with what's going on when I'm away from the house.

2 months ago

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Reply from Vivint

This is great feedback, Johnny! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 14th, 2021

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star star star star star

Jack Yuma, AZ

I haven't had any trouble with the equipment. I don't have to worry about somebody breaking in here. I had three break-ins about a year apart until I got this system put in. I've had this system for ten to twelve years now. I lost one of the signs one time and the guy was right out here to fix it and I haven't had any problems at all that. If I've ever call they've been right on the ball to take care of it.

2 months ago

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Reply from Vivint

We're sorry to hear about your previous break-ins. Thank you for sharing your positive experience and for choosing Vivint to protect your home! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Robert hatfield Seguin, TX

The people at Vivint are very helpful and professional. My main reason for not giving them a 5 star rating is because of technology. primary problem is that both of my cameras can't distinguish a moving shadow from a person. I get at least 50 false notifications from my doorbell camera daily.

1 month ago

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Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family!  If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 27th, 2021

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star star star star star

Duaine Moreau Stafford, VA

Vivint response in both "emergencies" for over cooking and forgetting our systems were still armed and other issues has been phenomenal as they are patient, professional and mostly...understanding.

1 month ago

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Reply from Vivint

This is great feedback, Duaine! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 21st, 2021

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star star star star star_border

Hazler Edward Newport News, VA

Love the company and the ease of use. Only have one issue and that's the movement monitors . Keep setting off the system so I disconnected the front room. Back room works great. Water sensor doesn't work in washroom. All other aspects are great

1 month ago

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Reply from Vivint

Hazler thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 21st, 2021

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star star star star_border star_border

Rhonda Costa Rio Vista, CA

Very disappointed with their customer service. Made a call for appointment and to have it elevated to a manager...NEVER got a phone call. Then called again to schedule appointment and have to wait 3 weeks. UNACCEPTABLE. Before this I told everyone about Vivint. Now I will not be tooting your horn. I get false alarms all the time because Rio Vista is very winding and the power goes out all the time!

1 month ago

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Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 12th, 2021

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star star star star_border star_border

Terri hancock Bakersfield, CA

The hype of the salesmen is contagious, but when the actual work was started it took over 6 months to get anything online. The job was not explai ex I. Detail, leaving very little wall space in my garage. The workers were super, but one of my shelves was damaged and I gave all information to have it replaced, but never heard back from anyone. When I reached out to my salesman, he forwarded my complaint (as unhappy customer issues).

1 month ago

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Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 12th, 2021

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star star star star star

Anonymous South Bend, IN

The cameras periodically screw up and they have to fix them, but anytime I have a problem there props to fix it and they do a good job. The cameras are the best part of Vivint.

1 month ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family!  If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 11th, 2021

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star star star star star

Jason Kathleen, GA

I like the ease of use of it and the secure feeling. I don't really use customer service that much, but when I did I would, any type of problem I had would be resolved almost immediately.

1 month ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family!  If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 11th, 2021

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star star star star star

Shaina Jamestown, ND

They've been super helpful whenever I've reached out with issues. I haven't had anything break down when we've had it for two years and we get kind of crazy weather here, so it is durable especially the outside cameras.

1 month ago

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Reply from Vivint

Thank you for your feedback Shaina! We are so glad to hear about your experience with and how you're loving your system.

Oct. 11th, 2021

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star star star star star

Don Savannah, GA

I've had it for about 5 to 6 years, I've had no problems up until now. They get to the problem and solved it as quickly as possible. Their reaction time and customer service is wonderful

1 month ago

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Reply from Vivint

Thank you for your feedback Don! We are so glad to hear about your experience with and how you're loving your system.

Oct. 11th, 2021

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Carol Phoenix, AZ

Never have a problem with Vivint. They have always bee really good to help me. They don't hurry me. They take their time and explain things to this old person. It is easy to use.

1 month ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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star star star star star

Patricia Shorterville, AL

The quality is good. I love the doorbell camera. It alerts me so it is a good security system. If I need customer service, I can always call and they walk me though it and help me solve my problems.

1 month ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Robert Streator, IL

It makes me feel that the whole family is safe. It is a very reliable service. They monitor when the tornados are coming. It is a good overall service. It is easy to use. I am satisfied with the service.

1 month ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Kathy Kaysville, UT

My wife and I consider is to be the best of all the security systems. It has the ability to keep an eye on all the access routes into the house. The equipment is simplistic and accurate for what it does.

1 month ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Pedro San Antonio, TX

Every time I all customer service with questions, they have been very helpful and replace whatever I need. It is excellent. I don't have any issues and it is a lifetime warranty so I am very happy.

1 month ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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star star star star star

Arthur Hesperia, CA

When I call I usually get someone really fast to answer my question. I like that it gives me a sense of security. The images are clear on the camera. I can see if someone is at my door. It is a good product.

1 month ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Jacquelyn Williams Houston, TX

We very much like Vivint; however, Vivint is more expensive than other home security services. Vivint charges for All equipment in N upgrade and extends your contract. We stay with Vivint because we are older and are hesitate about learning a new system.

1 month ago

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Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Larry Springfield Modesto, CA

Always ready when there is something that triggers an alarm. Which has always been forgetting to turn alarm off or burning food. Always the friendly voice to ask if everything is good.

1 month ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Anonymous Franklin, TN

Vivint is more proactive and communicative about their services than the other company I worked with. Their representatives are easy to get a hold of when there is an issue with the system. They generally can solve problems over the phone. Most of the time it works very well, though there is the occasional issue with certain devise, but it is always able to be resolved. My biggest issue is the installation, they don’t use the right screws to hold the equipment to the wall.

2 months ago

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Reply from Vivint

We appreciate your feedback! Thank you for sharing your experience with installation. We will look into the issue. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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star star star star star

Yolanda Brookhaven, MS

The best thing about it is it is affordable and it is the right technology. It is very efficient. I have access to it throughout my home. I can tell when someone is walking in the hallway. The tech that installed the camera did a wonderful job and made sure I had everything I needed to operate the system.

2 months ago

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Reply from Vivint

That's what we like to hear! Thanks sharing your experience and for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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star star star star star

Michelle White Plains, MD

Everyone is very kind and courteous when I speak with someone from the company. The cameras are amazing. When I go to bed at night, if there is a noise, I can look out and see if there are people on my property. It makes me feel safe. I also love that there are fire alarms connected to the system.

2 months ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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John Reynoldsburg, OH

You can’t put a value on your family’s safety. Being able to monitor our vehicles and ensure that the family is safe is the best. We had a fire in the home one time and they responded with the appropriate people and it worked out well. The technology is progressive.

2 months ago

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Reply from Vivint

We're sorry to hear you had a fire! We appreciate you sharing your experience and for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Deborah Acworth, GA

It's easy. My and my husband are not tech savvy but they explained everything so we understand. They have great cameras. We had a fire and they are still working. It is performing as expected. It is pricey but you get what you pay for.

2 months ago

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Reply from Vivint

Thanks for sharing your experience and for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021