Vivint Smart Home offers comprehensive home security and home automation solutions for more than one million customers across the United States. Vivint provides wireless home security systems with 24/7 professional monitoring and a lifetime equipment warranty. Its systems are professionally installed and supported by 24/7 customer service teams.
The company has been in business for 20 years and has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more.
Continue reading for The Good, The Bad, and The Bottom Line about Vivint Smart Home, and check out customer reviews of its home security and home automation.
Vivint offers a comprehensive smart home solution, including a control panel hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:
The home security company offers security systems that are professionally installed by a Vivint smart home pro. This means that your sales rep will schedule a smart home pro to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.
Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.
24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.
All Vivint equipment is under a lifetime warranty, while installation comes with a 120-day warranty. After 120 days, service calls are $49.
A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners access to voice-controlled control features. Vivint is also compatible with other popular technology, including the Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.
Compatibility with these smart home products is especially helpful for improving energy efficiency in your home.
Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete Vivint security system without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.
The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the Vivint app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.
Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.
When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors.
By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.
If you don't want to install the camera(s) yourself, the alarm company offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.
Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.
Vivint requires 42- or 60-month contracts for its security services if you choose to finance your products. Although contracts are common within the home security industry, typically they only last up to 36 months.
The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.
Customers can get a Vivint alarm system starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.
Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing for its home security system on its website, so you will need to call Vivint's customer service reps to gather all pricing information.
Call our recommended rep over at Vivint below.
Vivint Frequently Asked Questions
What comes as standard equipment in Vivint home security packages?
Vivint provides customized systems based on each customer’s unique needs, so it’s difficult to define standard equipment. That said, there is a Starter Kit that most customers begin with as a solid baseline.
Typically, the Starter Kit will include the touchscreen Vivint Smart Hub control panel, a Vivint yard sign and light, two door/window sensors, a motion sensor, and $100 worth of customizable equipment. Most customers also opt for at least one or two security cameras and a few additional pieces of equipment.
What is Vivint’s cancellation policy?
In most cases, a customer can cancel within their right of rescission (three days) without any penalty. After that, the customer is required to pay the remaining balance of the service and equipment for the life of the agreement.
Does Vivint require an installation or activation fee?
Vivint typically charges a $49 install fee, which is the least expensive professional installation fee in the industry. It does not charge an activation fee.
Does Vivint run a credit check?
Vivint will run a credit check if the customer intends to finance the equipment. If the customer pays upfront for the equipment, no credit check is needed.
How much does Vivint professional monitoring cost?
Vivint’s monthly monitoring service starts at $29.99 per month.
Do you own your Vivint home security equipment?
Once a customer pays off their equipment, they own it. The vast majority of customers finance the equipment over 60 months.
What devices can you use to access your Vivint cameras?
Customers can access their Vivint camera feeds through the Vivint Smart Home app which is compatible with most smartphones and tablets. It is not compatible with Kindle tablets or older flip phones.
bookmark Featured Review
Great company. I've recommended them to everybody. They make the person who is purchasing the equipment properly knows exactly what they ae getting, what everything does, and how to use it. It is one of the best customer experiences and provides the best new age technology. The price is competitive and a little cheaper than a few others. The technician was very thorough and made sure to clean up after drilling the walls, which was fantastic. The security system works off the home network and you know your access is going to be secure. I feel very safe remoting into the system.
Reply from Vivint
Mar 05, 2020
Thank you for your feedback Kevin! We are so glad to hear about your experiences with us and your Smart Home Pro. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
bookmark Featured Review
I had ADT before and I didn't like it so a neighbor introduced me to vivint. I really like them and the products. I like the option of being able to see what's going on at home through my phone app. I've had it about two years and only once I've had to contact them with an issue and it was quickly resolved. They gave outstanding, professional customer service.
Reply from Vivint
Mar 05, 2020
Thank you for your feedback Lawrence! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
The cameras are good; but at times there is a delay
The installer did a good job walking us through how to use the system. We have had only one problem and it was solved with one phone call.
Sytem is great, however we were told that our buy out from our adt system would be taken care of, now our sales person will not respond
Ease of repair with minor glitches of the equipment is not expedient
Great sense of security, love the quality of the cameras and how friendly the system its to operate
It works great when I use it. Since covid don't leave home much.
We like the service but we weren‚Äôt to happy with the installation it‚Äôs a bit messy I don‚Äôt like how the cable look in my house I feel it could have been installed better
Very good. Quick efficient service. There when I need them
Chatema C Gaddy
Everything is good. Like the cameras. Don't like when they go out.
I feel like I would have gotten a better deal for the cameras though a different company. However I felt like it would be a good idea to have continuous monitoring. The continuous monitoring however seems like a joke. I had a fire alarm go off one night and a Vivint person contacted me to ensure there was no emergency this is what I expected when deciding to pay for a monitoring service. After the Vivint employee learned there was no emergency he continued to attempt to sell me promo codes to get friends and family on a Vivint plan. This was very unprofessional and down right frustrating. Everyone that works at Vivint is trying to sell you more stuff of convince you to sell there product to friends or family. They don‚Äôt care about your safety just your money.
I like the camera coverage. Sometimes I feel like it turns off when I am gone. Overall happy with it.
It has been good so far. Good quality for the cameras. I am Still waiting for the yard signs
I canceled my service due to not getting full correct info and your company is still trying to bill me monthly
Great no problems love the app on my phone like the panel
Hi my Vivint service has not been satisfactory since I've been having service with you guys my camera is not been working well the back one still going off sometimes it's on sometimes is off and most of the time that's all and I'm paying for it I don't know what you guys can do but I really would like for that to be fixed soon because you know when I have had enough I'm not going to use you guys anymore
At time it works good & other time my camera don‚Äôt work
Do not like how the sales reps are not upfront about the financial aspect of the service ie., not disclose pulling a hard inquiry to finance the purchase of the equipment thru a 3rd party.
My experience has been good, system works well.I need to add my wife on the call list, so she can also talk with customer service in case there are problems.
I like how the system is easy to manage. The cameras work well. I haven‚Äôt had any troubles
Great customer service quick to respond to concerns
The service rarely works properly. My camera doesn‚Äôt pick up activity like it is suppose to.
Customer service we‚Äôre going to send someone to check my ring cam and never sent anyone other than that they very good and I would highly recommend
Everything works. But sometimes the cameras don‚Äôt send the notifications when someone is around
Very poor customer service. Vivint salespeople are dishonest and out to
Customer service was great even though they couldn‚Äôt solve my problem. Equipment is not as great
Works 85% of the time but occasionally can't pull footage, or fails to lock a door
I loved it everything was great mainly the equipment. Much better than competition
The sensors are not in working order they unplugs your original doorbell from one side when you actually still use that doorbell.
Issues with motion detector- no longer works even after changing battery
cameras dont work half the time and customer service is a pain to reach IF you can even reach them
I like this security system except that when I want to view a video for a specific time of day it does not allow me to do that.
Sometimes my door displays its unlocked when its actually locked
Phone app crashes when connected to wifi. No one answers phone number to cancel false alarm. Smart home garage door opener is faulty.
The initial process of purchasing my equipment and starting service was very off putting. After several phone calls, being put on ridiculously long holds and transfer after transfer between different departments my situation was rectified as much as possible. I have not needed to call them so far as it relates to services so I can not rate my experience on that. I do wish that the intercom was way louder than it is. My last security system could be heard upstairs in the farthest bedroom with the door closed. With their system I can barley hear it standing right at the top of the stairs.
I love the cameras and alerts. I love being able to manage it all via the app on my phone. I can see that my kids made it out the door on time in the morning, I can see which cars are in the driveway, and I love the package notification.
Lauren L Traynor
I do not like that I have to buy batteries every time I turn around. I was never told that any of the system needed batteries and they are very expensive. I don't think that I should have to pay for them.
Customer service has been very helpful, with any system problems that we have encountered.
When there is a problem they will alert us quickly without delay.
Great, sales rep Joel D was amazing. Great product great service.
System equipment is of poor quality constantly failing. I do love the phone app
takes too long to get picture of person at door to show on my phone..At 4 A.M. someone walked up to our truck and wasn't aware of it until we got up next morning. I feel there should have be some kind of alarm or something. Just not pleased with system
Jose G Flores
Easy to manage from your cellphone& customer service is available 24hours
Feedback was excellent and responsive on installation. My concern was corrected within a day.
Very informative and very prompt when an alarm or glass break notification has gone off.
Very good, the process has been smooth, nothing to report at this time
The 1st time was just awful but then a gentleman came over again and he was very nice and helpful
Sales and installation was horrible and deceiving
The customer service is great, as well as the time frame that a technician arrives to solve a problem