Vivint Smart Home offers comprehensive home security and home automation solutions for more than one million customers across the United States. Vivint provides wireless home security systems with 24/7 professional monitoring and a lifetime equipment warranty. Its systems are professionally installed and supported by 24/7 customer service teams.
The company has been in business for 20 years and has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more.
Continue reading for The Good, The Bad, and The Bottom Line about Vivint Smart Home, and check out customer reviews of its home security and home automation.
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Vivint offers a comprehensive smart home solution, including a control panel hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:
The home security company offers security systems that are professionally installed by a Vivint smart home pro. This means that your sales rep will schedule a smart home pro to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.
Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.
24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.
All Vivint equipment is under a lifetime warranty, while installation comes with a 120-day warranty. After 120 days, service calls are $49.
A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners access to voice-controlled control features. Vivint is also compatible with other popular technology, including the Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.
Compatibility with these smart home products is especially helpful for improving energy efficiency in your home.
Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete Vivint security system without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.
The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the Vivint app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.
Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.
When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors.
By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.
If you don't want to install the camera(s) yourself, the alarm company offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.
Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.
Vivint requires 42- or 60-month contracts for its security services if you choose to finance your products. Although contracts are common within the home security industry, typically they only last up to 36 months.
The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.
Customers can get a Vivint alarm system starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.
Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing for its home security system on its website, so you will need to call Vivint's customer service reps to gather all pricing information.
Vivint home security systems feature a comprehensive selection of home automation smart home products, video surveillance with security cameras, and energy management features with professional installation and 24/7 professional monitoring. The company's most unique offering is its Vivint Outdoor Camera Pro, which automatically detects and deters crime.
In addition to Vivint's robust product offerings, the company has its own mobile app that allows customers to manage their home security system and smart home products from anywhere at any time.
Vivint products are ala carte, meaning every system is completely customizable to the homeowner's needs. The home security provider's equipment is also compatible with most smart home devices, including the Google Assistant, Amazon Alexa, Nest Thermostat, and more. You can find the complete list in "The Good" section above.
A downside to Vivint is the company has a long-term contract that lasts 42 or 60 months if you choose to finance your products rather than pay for them upfront. This is longer than most home security companies out there. However, the fact that Vivint offers product financing for the length of the contract may be a benefit.
You can find Vivint security reviews located below if you want to learn more about the customer experience.
Call our recommended rep over at Vivint below.
1-(855) 866-8028
Vivint Frequently Asked Questions
What comes as standard equipment in Vivint home security packages?
Vivint provides customized systems based on each customer’s unique needs, so it’s difficult to define standard equipment. That said, there is a Starter Kit that most customers begin with as a solid baseline.
Typically, the Starter Kit will include the touchscreen Vivint Smart Hub control panel, a Vivint yard sign and light, two door/window sensors, a motion sensor, and $100 worth of customizable equipment. Most customers also opt for at least one or two security cameras and a few additional pieces of equipment.
What is Vivint’s cancellation policy?
In most cases, a customer can cancel within their right of rescission (three days) without any penalty. After that, the customer is required to pay the remaining balance of the service and equipment for the life of the agreement.
Does Vivint require an installation or activation fee?
Vivint typically charges a $49 install fee, which is the least expensive professional installation fee in the industry. It does not charge an activation fee.
Does Vivint run a credit check?
Vivint will run a credit check if the customer intends to finance the equipment. If the customer pays upfront for the equipment, no credit check is needed.
How much does Vivint professional monitoring cost?
Vivint’s monthly monitoring service starts at $29.99 per month.
Do you own your Vivint home security equipment?
Once a customer pays off their equipment, they own it. The vast majority of customers finance the equipment over 60 months.
What devices can you use to access your Vivint cameras?
Customers can access their Vivint camera feeds through the Vivint Smart Home app which is compatible with most smartphones and tablets. It is not compatible with Kindle tablets or older flip phones.
Star Rating
6,653 Reviews
Review Breakdown
Sentiment Criteria
bookmark Featured Review
Verified Customer
Kevin
Great company. I've recommended them to everybody. They make the person who is purchasing the equipment properly knows exactly what they ae getting, what everything does, and how to use it. It is one of the best customer experiences and provides the best new age technology. The price is competitive and a little cheaper than a few others. The technician was very thorough and made sure to clean up after drilling the walls, which was fantastic. The security system works off the home network and you know your access is going to be secure. I feel very safe remoting into the system.
Reply from Vivint
Mar 05, 2020
Thank you for your feedback Kevin! We are so glad to hear about your experiences with us and your Smart Home Pro. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
bookmark Featured Review
Verified Customer
Lawrence
I had ADT before and I didn't like it so a neighbor introduced me to vivint. I really like them and the products. I like the option of being able to see what's going on at home through my phone app. I've had it about two years and only once I've had to contact them with an issue and it was quickly resolved. They gave outstanding, professional customer service.
Reply from Vivint
Mar 05, 2020
Thank you for your feedback Lawrence! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Verified Customer
Murray Miller
The cameras are good; but at times there is a delay
Verified Customer
Patricia Reynolds
The installer did a good job walking us through how to use the system. We have had only one problem and it was solved with one phone call.
Verified Customer
Dan Gatto
Sytem is great, however we were told that our buy out from our adt system would be taken care of, now our sales person will not respond
Verified Customer
Shelbye Turnage
Ease of repair with minor glitches of the equipment is not expedient
Verified Customer
Cristobal Murguia
Great sense of security, love the quality of the cameras and how friendly the system its to operate
Verified Customer
Judy Mohs
It works great when I use it. Since covid don't leave home much.
Verified Customer
Frances Fernandez
We like the service but we weren’t to happy with the installation it’s a bit messy I don’t like how the cable look in my house I feel it could have been installed better
Verified Customer
Joyce Ononiwu
Very good. Quick efficient service. There when I need them
Verified Customer
Chatema C Gaddy
Everything is good. Like the cameras. Don't like when they go out.
Verified Customer
David McWhorter
I feel like I would have gotten a better deal for the cameras though a different company. However I felt like it would be a good idea to have continuous monitoring. The continuous monitoring however seems like a joke. I had a fire alarm go off one night and a Vivint person contacted me to ensure there was no emergency this is what I expected when deciding to pay for a monitoring service. After the Vivint employee learned there was no emergency he continued to attempt to sell me promo codes to get friends and family on a Vivint plan. This was very unprofessional and down right frustrating. Everyone that works at Vivint is trying to sell you more stuff of convince you to sell there product to friends or family. They don’t care about your safety just your money.
Verified Customer
Devon Miller
I like the camera coverage. Sometimes I feel like it turns off when I am gone. Overall happy with it.
Verified Customer
Mini Tumula
It has been good so far. Good quality for the cameras. I am Still waiting for the yard signs
Verified Customer
Monica Poleck
I canceled my service due to not getting full correct info and your company is still trying to bill me monthly
Verified Customer
Ann
Great no problems love the app on my phone like the panel
Verified Customer
Gloria Rowland
Hi my Vivint service has not been satisfactory since I've been having service with you guys my camera is not been working well the back one still going off sometimes it's on sometimes is off and most of the time that's all and I'm paying for it I don't know what you guys can do but I really would like for that to be fixed soon because you know when I have had enough I'm not going to use you guys anymore
Verified Customer
Karina Torres
At time it works good & other time my camera don’t work
Verified Customer
Riley
Do not like how the sales reps are not upfront about the financial aspect of the service ie., not disclose pulling a hard inquiry to finance the purchase of the equipment thru a 3rd party.
Verified Customer
Carl Hardrick
My experience has been good, system works well.I need to add my wife on the call list, so she can also talk with customer service in case there are problems.
Verified Customer
Jose Garcia
I like how the system is easy to manage. The cameras work well. I haven’t had any troubles
Verified Customer
N Davis
Great customer service quick to respond to concerns
Verified Customer
Natasha Wells
The service rarely works properly. My camera doesn’t pick up activity like it is suppose to.
Verified Customer
JoseEsquivel
Customer service we’re going to send someone to check my ring cam and never sent anyone other than that they very good and I would highly recommend
Verified Customer
Ronnie Mirabal
Everything works. But sometimes the cameras don’t send the notifications when someone is around
Verified Customer
Michael Kithinji
Very poor customer service. Vivint salespeople are dishonest and out to
Verified Customer
Kyleen
Customer service was great even though they couldn’t solve my problem. Equipment is not as great
Verified Customer
Cari
Works 85% of the time but occasionally can't pull footage, or fails to lock a door
Verified Customer
James Moore
I loved it everything was great mainly the equipment. Much better than competition
Verified Customer
Nichelle Johnson
The sensors are not in working order they unplugs your original doorbell from one side when you actually still use that doorbell.
Verified Customer
Ashleigh Thompson
Issues with motion detector- no longer works even after changing battery
Verified Customer
April Smith
cameras dont work half the time and customer service is a pain to reach IF you can even reach them
Verified Customer
Sandra Shea
I like this security system except that when I want to view a video for a specific time of day it does not allow me to do that.
Verified Customer
Jabarra
Sometimes my door displays its unlocked when its actually locked
Verified Customer
Michael
Phone app crashes when connected to wifi. No one answers phone number to cancel false alarm. Smart home garage door opener is faulty.
Verified Customer
A Cooper
The initial process of purchasing my equipment and starting service was very off putting. After several phone calls, being put on ridiculously long holds and transfer after transfer between different departments my situation was rectified as much as possible. I have not needed to call them so far as it relates to services so I can not rate my experience on that. I do wish that the intercom was way louder than it is. My last security system could be heard upstairs in the farthest bedroom with the door closed. With their system I can barley hear it standing right at the top of the stairs.
Verified Customer
Tracy Christensen
I love the cameras and alerts. I love being able to manage it all via the app on my phone. I can see that my kids made it out the door on time in the morning, I can see which cars are in the driveway, and I love the package notification.
Verified Customer
Lauren L Traynor
I do not like that I have to buy batteries every time I turn around. I was never told that any of the system needed batteries and they are very expensive. I don't think that I should have to pay for them.
Verified Customer
Jackie
Customer service has been very helpful, with any system problems that we have encountered.
Verified Customer
Lillian
When there is a problem they will alert us quickly without delay.
Verified Customer
Valerie
Great, sales rep Joel D was amazing. Great product great service.
Verified Customer
Rebecca Gomez
System equipment is of poor quality constantly failing. I do love the phone app
Verified Customer
Nancy Quick
takes too long to get picture of person at door to show on my phone..At 4 A.M. someone walked up to our truck and wasn't aware of it until we got up next morning. I feel there should have be some kind of alarm or something. Just not pleased with system
Verified Customer
Jose G Flores
Easy to manage from your cellphone& customer service is available 24hours
Verified Customer
Juan Gamez
Feedback was excellent and responsive on installation. My concern was corrected within a day.
Verified Customer
Marie Conner
Very informative and very prompt when an alarm or glass break notification has gone off.
Verified Customer
Alia Ouali
Very good, the process has been smooth, nothing to report at this time
Verified Customer
Martha Cantu
The 1st time was just awful but then a gentleman came over again and he was very nice and helpful
Verified Customer
Althea Cuff
Sales and installation was horrible and deceiving
Verified Customer
Robyn Neal
The customer service is great, as well as the time frame that a technician arrives to solve a problem