This is May, & I ordered back in October a home security system through Vivint. After initial installation, and after the installer left my home, it worked for a couple of hours. I tried to get someone out to fix it, but they claimed my personal “passcode” was incorrect & they would not talk to me. I went on line & changed my credit card info to a canceled card & they called me when they didn’t get payment. It takes a couple of weeks but they do send someone out to “fix it” (I was six weeks without service ). He came, & he left, & it stopped working. Call again, go through all the unplug, plug back in, remove panel, put panel back, ok we are sending someone out again. Repeat, he leaves & doesn’t work, & I call again. This time the person on the phone was irritated with me, and let me know that next month I will have been with the company for three months, and I will have to start to pay for service calls if this continues. For 9 weeks, & $214 I have had a service I can’t use, & I’m being threatened with having to pay money to make it work. No, this crap is unserviceable, I sent the letter telling them to cancel, they came & took their equipment & I thought I was done. No, the bills started piling up, and collection phone calls started coming in. They never canceled my service, therefore I still owe the bill every month. They took the equipment in January, and this is May. Every month I’m on the phone with them, demanding they stop charging me, & refund me. This company is truly a nightmare. We bought ring & it works well.
