Vivint Smart Home offers comprehensive home security and home automation solutions for more than one million customers across the United States. Vivint provides wireless home security systems with 24/7 professional monitoring and a lifetime equipment warranty. Its systems are professionally installed and supported by 24/7 customer service teams.
The company has been in business for 20 years and has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more.
Continue reading for The Good, The Bad, and The Bottom Line about Vivint Smart Home, and check out customer reviews of its home security and home automation.
Vivint offers a comprehensive smart home solution, including a control panel hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:
The home security company offers security systems that are professionally installed by a Vivint technician. This means that your sales rep will schedule a technician to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.
Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.
24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.
All Vivint equipment is under warranty for the first 120 days after installation and any needed service calls are at no charge. After 120 days, service calls are $49 and equipment is also warranted for 30 days after any service ticket.
A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners access to voice-controlled control features. Vivint is also compatible with other popular technology, including the Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.
Compatibility with these smart home products is especially helpful for improving energy efficiency in your home.
Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete Vivint security system without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.
The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the Vivint app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.
Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.
When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors.
By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.
If you don't want to install the camera(s) yourself, the alarm company offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.
Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.
Vivint requires 42- or 60-month contracts for its security services if you choose to finance your products. Although contracts are common within the home security industry, typically they only last up to 36 months.
The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.
Customers can get a Vivint alarm system starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.
Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing for its home security system on its website, so you will need to call Vivint's customer service reps to gather all pricing information.
Call our recommended rep over at Vivint below.
Vivint Frequently Asked Questions
What comes as standard equipment in Vivint home security packages?
Vivint provides customized systems based on each customer’s unique needs, so it’s difficult to define standard equipment. That said, there is a Starter Kit that most customers begin with as a solid baseline.
Typically, the Starter Kit will include the touchscreen Vivint Smart Hub control panel, a Vivint yard sign and light, two door/window sensors, a motion sensor, and $100 worth of customizable equipment. Most customers also opt for at least one or two security cameras and a few additional pieces of equipment.
What is Vivint’s cancellation policy?
In most cases, a customer can cancel within their right of rescission (three days) without any penalty. After that, the customer is required to pay the remaining balance of the service and equipment for the life of the agreement.
Does Vivint require an installation or activation fee?
Vivint typically charges a $49 install fee. It does not charge an activation fee.
Does Vivint run a credit check?
Vivint will run a credit check if the customer intends to finance the equipment. If the customer pays upfront for the equipment, no credit check is needed.
How much does Vivint professional monitoring cost?
Vivint’s monthly monitoring service starts at $29.99 per month.
Do you own your Vivint home security equipment?
Once a customer pays off their equipment, they own it. The vast majority of customers finance the equipment over 60 months.
What devices can you use to access your Vivint cameras?
Customers can access their Vivint camera feeds through the Vivint Smart Home app which is compatible with most smartphones and tablets. It is not compatible with Kindle tablets or older flip phones.
bookmark Featured Review
Great company. I've recommended them to everybody. They make the person who is purchasing the equipment properly knows exactly what they ae getting, what everything does, and how to use it. It is one of the best customer experiences and provides the best new age technology. The price is competitive and a little cheaper than a few others. The technician was very thorough and made sure to clean up after drilling the walls, which was fantastic. The security system works off the home network and you know your access is going to be secure. I feel very safe remoting into the system.
Reply from Vivint
Mar 05, 2020
Thank you for your feedback Kevin! We are so glad to hear about your experiences with us and your Smart Home Pro. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
bookmark Featured Review
I had ADT before and I didn't like it so a neighbor introduced me to vivint. I really like them and the products. I like the option of being able to see what's going on at home through my phone app. I've had it about two years and only once I've had to contact them with an issue and it was quickly resolved. They gave outstanding, professional customer service.
Reply from Vivint
Mar 05, 2020
Thank you for your feedback Lawrence! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Ok. Still having issues, resolving signal issues, always loosing cameras
Quick installation, professional tech made sure I knew how to operate the system. Have had just a few small problems, quickly fixed. Happy with the system.
Bad customer service with both Vivant and Fortivia
Shady poor customer service. Equipment reliably is lacking.
We have trouble looking back on the cameras, they need a fast forward and reverse so you can find a time
Been waiting for the call back to try and manage my service but they won't.
Horrible!! Almost everything the salesman told me was a complete lie their camera installers weren't trained at all to install cameras in fact the guy that did mine told me he'd never done it before! They only had their service at my house for about 2 1/2 weeks before they came and removed it because none of the cameras were working and I was fed up! They left giant holes in my roof where they had drilled to install cameras on the top of the roof!This caused me to have a water leak which cost me thousands! And after my service was canceled I had a fight with the other company that are associated with the gives you the loan for the cameras just to get them to stop charging me the $3000 that they were charging me! Strongly recommend not going with this company!
Decent service, doesn't integrate well with other smart home products
So far it's ok, not really impressed with vivint, I thought I will be saving money if I transfer from adt to your company, your representative guy and lady that comes to our house to talked about your services and fees I think didn't tell us all the fees that we will be paying thats why I thought will be saving but not...
Call center is terrible 6 calls to solve one problem
I'm really not satisfied with him but I'm into a contract now so I got to fulfill my obligation they like we did not get no rebate are we trying another friends on to him we did not get the $50 no I wouldn't recommend them to no one else
I wish I bought another system. Lied to about where products were made. Multiple requests in to customer service that have been ignored.
Good system, poor customer service experience.
Your system is great. The only things that I can think of is my front doorbell camera cuts out and won't reconnect sometimes other then that maybe offer outlet boxes that could cover the whole outlet to stop toddlers from unplugging cameras or panel. I would have gladly payed a little extra to stop my son from unplugging the doorbell cam plug
Good service but reps will tell you anything to get you to buy. Not very honest
The sale s men how he explained the system very polite
Mixed. Installer was great. Products, in theory are great, but thermostats keep going "off line" and have to be reset. Customer service on the phone is up there with the worst I have ever dealt with.
You're way overpriced and your salesman was not upfront about a lot of things and rushed through the entire process
Right now my Vivint account is active but I am currently paying for services that were not installed. The installation guy left several things unopened and uninstalled like my motion detector. I have tried to get someone to come out and take a look at it but have been unsuccessful.
Real bad service and won't take no for an answer even after you disconnect the service they still are taking your money over and over again
Great product and excellent customer service
The services provided are very over priced and the constant issues with app reliability are extremely annoying. Alerts and notifications are frequently delayed. I wish I would have shopped around instead of choosing Vivant at this point.
Horrible. Aggressive sales tactics, just want you to sign a contract day one, tear up your house with their equipment and disappear once once you've signed. Had a young inexperienced technician more concerned with smoking weed than doing his job. Cancelled contract within the 3 day allotment period, it was a hassle. I do not recommend.
The experience with Vivint has been great. I like the camera doorbell that was installed, and the company has been very responsive when our alarm has been triggered.
Garbage. They lock u in into a 5 yr installment plan.
Mark R Clark
The technology is okay but the customer service is terrible. When you call about an issue you get bounced from one person to another and most calls end up taking 45 minutes to an hour and rarely does the issue get resolved. I am actually sorry I went with Vivint, I should have stayed with my previous security system provider.
Benny J Davis7
Products dont work half the time. Shop motion detector is off line more than is online.
I LOVE it!!! Especially when I'm at work and I can always check the camera on my phone
So far very pleased equipment works well
Very poor - pushy customer service, poor covid safety and difficult to cancel services
Customer service has been great from the beginning to present.
The cost was overpriced I felt I was mislead on discount, and it is hard to reach someone when you have a problem. But the equipment works well for the most part
This company has terrible customer service and does not deliver on its promises. I am still waiting for an installation after five months and they continue to bill the monthly service. I spent over 7000 upfront. Be very careful
The system is great the accounting and billing is terrible I have more than one account and some other the accounts I can pay online and others I can't
It's pretty good. It would be better if the video camera didn't have lines going through it at varies times. This obstructs your view and is quite annoying
I think the company has great intentions and the idea. The technology doesn't reflect the price. I've only been a vibrant customer for about 3 months and have had over 5 false alarms. Had to have my thermometers replaced because the first tech installed them wrong and cost me 100's to have the HVAC guy figure it out. My fire alarm has went off for no reason and one of my door sensors says open even when it's closed. The tech says it's fine. Maybe it's me but I feel like for the price this thing should be better. I'm not even going to go into the app. That thing is buggier than a termite log. The sales people and techs are great and listen to me complain but if the company had the issues squared away I wouldn't even need to talk to them.
Not good poor service hung up on when calling customer service. Wait to talk or chat with someone is very long.
I still don't really know how to use it and it's not connected to my phone anymore. Need agent to show me what to do
Poor ...salesperson did not deliver as proposed
It's been ok. The guy broke our electronic deadbolt and pulled the string off of our attic door and they never returned to repair the damage. And he left a mess everywhere he went.
Mediocre . Our glass break sensors that Vivint installed are terrible because the batteries wear out every 2 months. I have wasted a lot of time talking to the "service" department. I intend to cancel service soon because Vivint hasn't performed as sold to us.
Not satisfactory one of my cameras works when it wants I'm supposed to be able to close my garage door from my phone can't do it tried to get it fix and they want to chao me for it when it hasn't worked since the beginning
I don't like it. Notifications and alerts come too late
High pressure cold call sales. They don't tell u their proprietary hardware is useless without their monitor service but you have to buy it (5 yrs contract)
Hindsight is 20/20 products I bought were overpriced and service itself is overpriced, at this point I just feel trapped.
The system works well, cameras are set to show anyone in our front yard.
John Paul Dutton
We have enjoyed our Vivint security system. It gives us peace of mind knowing we can monitor our home and packages from our mobile phones.
Greatest works well and cameras r clear and audio is amazing