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Vivint

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7,608 User Reviews

9.4

Overall Score

Vivint Smart Home offers comprehensive home security and home automation solutions for more than one million customers across the United States. Vivint provides wireless home security systems with 24/7 professional monitoring and a lifetime equipment warranty. Its systems are professionally installed and supported by 24/7 customer service teams.

The company has been in business for 20 years and has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more.

Continue reading for The Good, The Bad, and The Bottom Line about Vivint Smart Home, and check out customer reviews of its home security and home automation.

Go Directly to Vivint Smart Home Customer Reviews

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The Good

  • Vivint Product Ecosystem
  • Professional Installation
  • 24/7 Professional Monitoring
  • Vivint Equipment Warranty
  • Compatibility with Smart Home Devices
  • Product Financing
  • Vivint App
  • Vivint Outdoor Camera Pro with Smart Sentry™

Vivint Product Ecosystem

Vivint offers a comprehensive smart home solution, including a control panel hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:

  • Vivint Smart Hub — Single touchscreen hub to connect and control your entire smart home. Easily check the status of your system, and quickly communicate with emergency services.
  • Vivint Doorbell Camera Pro — Video doorbell that lets you answer your door from anywhere. Integration with locks and garage doors gives you full control of access to your home.
  • Vivint Outdoor Camera Pro — Vivint's video surveillance camera that can intelligently identify and automatically deter a true threat. It doesn’t just record the crime; it helps prevent it.
  • Vivint Indoor Camera — Indoor camera that lets you see, speak, and stay connected to your home and loved ones.
  • Vivint Playback — Playback ability that lets customers record 30 days of continuous video from up to four cameras to their Vivint Smart Drive and access it remotely from their mobile device.
  • Kwikset Smart Lock — Smart lock that provides secure, keyless access from anywhere and can even tell you who unlocked a door and when.
  • Garage Door Controller — Garage door remote that allows customers to open or close their garage door remotely from Vivin't mobile app.
  • Vivint Thermostat — Smart thermostat that lets you control the temperature in your home from anywhere. It can also automatically adjust to keep you comfortable when you’re home and save you money when you’re away.
  • Vivint Car Guard — A way to monitor whereabouts of your vehicle, car maintenance updates, or mechanical issues, all through the same mobile app.
  • Vivint Smart Sensor — Window and door sensor that enables customers to ensure doors and windows are secure.
  • Vivint Motion Sensor — Equipment that lets customers track movement in their homes with the passive infrared motion detector.
  • Smoke Detector — Sensor that sends a signal to the panel when smoke is detected, sounding a loud smoke alarm and alerting monitoring immediately to dispatch authorities.
  • Carbon Monoxide Detector — Sensor that sends a signal to the panel when excessive carbon monoxide levels are detected, sounding a loud local alarm and alerting monitoring immediately to dispatch authorities.
  • Vivint Water Sensor — Water sensor that notifies customers of leaks and floods inside the home, as well as freezing indoor temperatures that may lead to bursting pipes.
  • Glass-Break Detector — Sensor that alerts customers if a window is broken in the home.

Professional Installation

The home security company offers security systems that are professionally installed by a Vivint smart home pro. This means that your sales rep will schedule a smart home pro to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.

24/7 Professional Monitoring

Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.

24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.

Vivint Equipment Warranty

All Vivint equipment is under a lifetime warranty, while installation comes with a 120-day warranty. After 120 days, service calls are $49.

Compatibility with Smart Home Devices

A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners access to voice-controlled control features. Vivint is also compatible with other popular technology, including the Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.

Compatibility with these smart home products is especially helpful for improving energy efficiency in your home. 

Product Financing

Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete Vivint security system without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.

Vivint App

The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the Vivint app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.

Vivint Outdoor Camera Pro with Smart Sentry™

Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.

When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors. 

By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.

If you don't want to install the camera(s) yourself, the alarm company offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.  

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The Bad

  • $99 Moving Fee
  • Lengthy Contracts
  • Vivint Home Security Cost
  • Fair Credit Reporting Act Violation

$99 Moving Fee

Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.

Lengthy Contracts

Vivint requires 42- or 60-month contracts for its security services if you choose to finance your products. Although contracts are common within the home security industry, typically they only last up to 36 months.

The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.

Vivint Home Security Cost 

Customers can get a Vivint alarm system starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.

Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing for its home security system on its website, so you will need to call Vivint's customer service reps to gather all pricing information.

Fair Credit Reporting Act Violation

In May 2021, The Department of Justice, in coordination with the Federal Trade Commission, announced a $20 million settlement for Vivint's violation of the Fair Credit Reporting Act. The civil complaint alleges the home security company unlawfully obtained the private credit information of unsuspecting consumers to apply for loans for customers who did not pass a required hard credit check. When Vivint customers defaulted on those loans, the company then sold this false debt to third-party debt collectors, an act that essentially constitutes identity theft.

This breach of consumer trust, though largely enacted by the company's door-to-door sales representatives, was made possible by Vivint's failure to implement an Identity Theft Prevention Program, a measure the company is now required to adopt as part of the settlement.

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The Bottom Line

Vivint home security systems feature a comprehensive selection of home automation smart home products, video surveillance with security cameras, and energy management features with professional installation and 24/7 professional monitoring. The company's most unique offering is its Vivint Outdoor Camera Pro, which automatically detects and deters crime.

In addition to Vivint's robust product offerings, the company has its own mobile app that allows customers to manage their home security system and smart home products from anywhere at any time. 

Vivint products are ala carte, meaning every system is completely customizable to the homeowner's needs. The home security provider's equipment is also compatible with most smart home devices, including the Google Assistant, Amazon Alexa, Nest Thermostat, and more. You can find the complete list in "The Good" section above. 

A downside to Vivint is the company has a long-term contract that lasts 42 or 60 months if you choose to finance your products rather than pay for them upfront. This is longer than most home security companies out there. However, the fact that Vivint offers product financing for the length of the contract may be a benefit. 

You can find Vivint security reviews located below if you want to learn more about the customer experience.

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Vivint Frequently Asked Questions

What comes as standard equipment in Vivint home security packages?

Vivint provides customized systems based on each customer’s unique needs, so it’s difficult to define standard equipment. That said, there is a Starter Kit that most customers begin with as a solid baseline. 

Typically, the Starter Kit will include the touchscreen Vivint Smart Hub control panel, a Vivint yard sign and light, two door/window sensors, a motion sensor, and $100 worth of customizable equipment. Most customers also opt for at least one or two security cameras and a few additional pieces of equipment.

What is Vivint’s cancellation policy?

In most cases, a customer can cancel within their right of rescission (three days) without any penalty. After that, the customer is required to pay the remaining balance of the service and equipment for the life of the agreement. 

Does Vivint require an installation or activation fee?

Vivint typically charges a $49 install fee, which is the least expensive professional installation fee in the industry. It does not charge an activation fee.

Does Vivint run a credit check?

Vivint will run a credit check if the customer intends to finance the equipment. If the customer pays upfront for the equipment, no credit check is needed.

How much does Vivint professional monitoring cost?

Vivint’s monthly monitoring service starts at $29.99 per month.

Do you own your Vivint home security equipment?

Once a customer pays off their equipment, they own it. The vast majority of customers finance the equipment over 60 months.

What devices can you use to access your Vivint cameras?

Customers can access their Vivint camera feeds through the Vivint Smart Home app which is compatible with most smartphones and tablets. It is not compatible with Kindle tablets or older flip phones.

Message from
Vivint

At Vivint Smart Home, we believe home is everything. It’s where children grow up, dinnertime conversations happen, memories are made. Home should be enjoyed, and that’s why we work to make it more secure, comfortable, and convenient for our more than 1.5 million customers throughout North America — and counting. What began more than two decades ago as a provider of home alarm systems, today Vivint leads the smart home security and automation industry. We’re dedicated to redefining the home experience with intelligent products and services — the foundation of safe, simple, affordable smart homes. Behind the scenes at Vivint, you’ll find a large, diverse team. Our more than 10,000 employees are dedicated to helping families live safely and intelligently with a continual eye to the future and award-winning customer service and support. As one of the premier providers of smart home technology, we’re recognized by our peers throughout the industry. According to Fast Company, “Vivint is opening the door to the connected home of the future.” And Readers Digest touts that Vivint provides “the most comprehensive smart home security system.” At Vivint, we firmly believe that everyone deserves a safer, smarter home, and we’re providing that one household at a time.

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Star Rating

3.8

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7,609 Reviews

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Featured Review

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Kevin

Great company. I've recommended them to everybody. They make the person who is purchasing the equipment properly knows exactly what they ae getting, what everything does, and how to use it. It is one of the best customer experiences and provides the best new age technology. The price is competitive and a little cheaper than a few others. The technician was very thorough and made sure to clean up after drilling the walls, which was fantastic. The security system works off the home network and you know your access is going to be secure. I feel very safe remoting into the system.

1 year ago

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Reply from Vivint

Thank you for your feedback Kevin! We are so glad to hear about your experiences with us and your Smart Home Pro. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Featured Review

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Lawrence

I had ADT before and I didn't like it so a neighbor introduced me to vivint. I really like them and the products. I like the option of being able to see what's going on at home through my phone app. I've had it about two years and only once I've had to contact them with an issue and it was quickly resolved. They gave outstanding, professional customer service.

1 year ago

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Reply from Vivint

Thank you for your feedback Lawrence! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Robert Bintner Lees Summit, MO

I had an issue with front door and garage door sensors recognizing the doors were closed. Vivint had me get two (one for each door) new sensors for the doors. It took three weeks to receive them and from the day I ordered them I had not a problem with either door since the day I ordered them. Right now, I have two sensors that I spent money for that I don't need. What do I do to return them and get a refund? The system is working great right now.

1 week ago

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Reply from Vivint

Thank you for your feedback Robert. We appreciate your honesty about your experience with  your sensors and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Cynda Eichhorn Aurora, CO

I am pleased with Vivint for the most part. When we've had alarm go off (all of which has been by accident), I have been contacted immediately and everyone has been extremely understanding and responsive. My only complaint was that our saleman promised us a life alert system at no extra charge and we never received it. I talked with a customer service rep (Ana M) on July 31,2020 at 5:49pm about this and was assured we would receive one and we never did. We have had 2 occasions that having one would have been optimal (my husband had 2 strokes).

1 week ago

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Reply from Vivint

Thank you for your feedback Cynda. We appreciate your honesty about your experience with your panic pendant and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Retired Marine Jacksonville, NC

Vivint delivers five star service with state of the art equipment, at affordable pricing. I speak from experience. I've been disappointed by other companies, that charge too much for equipment that they burden you the customer with installing. Not Vivint. Vivint has friendly and knowledgeable installation experts, that will quickly have your security system online and operational in no time at all, giving you a piece of mind knowing that all of your security needs are covered 24/7. Vivint offers excellent financing at little to no interest rates. Vivint's dedication and commitment doesn't end when the security tech leaves. In fact, that's only the beginning. Vivint values your opinion, and strives to improve in every way to ensure your security and safety needs are well taken care of.

1 day ago

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Kami Collins Amarillo, TX

I have had a good experience with Vivint. I wish my heater wouldn't kick on in the middle of the night. Smart assist says that it recognizes your patterns, but it still warms my house up too much when it's late at night (2am). I'd go to sleep in sleep mode and wake up to my house being VERY warm this winter and spring. Every night I'd wake up and cool the house off again. Also, I could never figure out how to dismiss notifications when I had someone working in the backyard. For example, mowing the lawn. Just constant notifications when I'm at work. Everything else has been excellent. My mother and next door neighbor has had a terrible time with vivnt. Especially in the first 3-4 months. It took almost a week and 3 different people to get her equipment installed correctly. And it still says she has windows open that are not open.

3 weeks ago

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Reply from Vivint

Thank you for your feedback Kami. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Martha Lugo El Paso, TX

Installation good but started having issues with falsely going off in middle of night. Couldn't identify issue until I insisted someone come out and check sensors. Found all bedroom sensors tied together so could not identify which had issue. Had to escalate until I could get Vivint to replace with individual sensors. I could just see myself or my husband running around all bedrooms if there really had been a break-in.

1 week ago

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Reply from Vivint

Thank you for your feedback Martha. We appreciate your honesty about your experience with your false alarms  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Steve Louder Clarksville, TN

The system is easy to use even for a tech challenged person. While we have been we were notified of packages delivered and called a neighbor to retrieve them. It is also great that if we are on the back deck and someone comes to the door we won’t miss them. Service...the company stays in touch and even notified me to change the batteries in my front door. I certainly made the best choice for a security system.

3 days ago

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Kendra Nashville, TN

Vivint offers an affordable option for securing my home and property and making me feel safe and in the know. Initially, set up was challenging. I scheduled an appointment to coincide with my move-in date and the appointment I had was canceled by Vivint (via text message) less than 24 hours before they were scheduled to come. This was a major inconvenience because I had taken off work to be present for the installation and would need to take off an additional day to be present when they actually did show up. Rescheduling was more frustrating because I was told I would need to wait an additional 2 weeks to have my system installed- and that was unacceptable. A supervisor found an earlier appointment and I finally had my products installed. The installer was very nice and prepared for the installation. The downside is that he was an independent contractor and was very adamant that I download an app where I could refer other customers to him specifically. He framed the download as the way to get in touch with him should I have any equipment needs. When my door keypad system begin to malfunction 2 weeks later, I reached out to him and asked about troubleshooting and never got a response. I called Vivint customer service, who wanted me to take pictures and send to them as proof that I was having issues (which was annoying). I complied only for them to agree that I needed a technician, who again could not come for 2 weeks. When the 2nd technician came, he was not a good representation for the company. He rushed through "fixing" the issue, left a mess on the floor and proceeded to leave without checking to ensure it was corrected. I had to call him within 2 minutes of him leaving to ask that he return because the issue was not resolved. He voiced his displeasure with having to return, but he did and corrected the issue. Since then, I have had infrequent issues but have had to refresh my system several times. My cameras will lose connection and just show an image from weeks ago... but I have been able to reboot the panel and it corrects the issue. Overall, I would recommend it to someone that has a little bit of patience and a little bit of technical skill as well.

5 days ago

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Daniel San Antonio, TX

I did my research and I saw your your outstanding record and I also like the package deal you had with the cameras. It helps me and my family feel more secure. It's technologically up-to-speed and up-to-date. I love that I'm able to use your mobile app and it's pretty fast real-time. Your customer service is excellent--when I had the system installed, the gentleman stayed extra to explain all the details of the alarm system and give my wife and I examples. Also, he was able to instruct my children on how to use the emergency buttons just in case something were to happen to myself or my wife.

2 months ago

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Reply from Vivint

Thank you for your feedback , Daniel! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Doni Fort Worth, TX

They're very quick to follow up. We had a couple of issues when the alarm would go off and they immediately call and actually prevent us from having to pay for a false alarm going into the city and paying for a for a police call so I mean they call within just a couple minutes for anything--we've had two incidents and they've called immediately and they were very nice when they called and it's great. They're very conscientious of of the customer and what's happening with them. We had one of our sensors go out and we weren't sure if it was covered, so we called and they talked to us and told us exactly what we had to do. We just had to go buy a battery and put in it and they told us how to do it and told my husband how to take it off the wall and all that walking through the whole thing so it was just great.

2 months ago

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Reply from Vivint

Thank you for your feedback  Doni! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Cierra Louisville, KY

The products are great, the sales tactics and customer service is absolutely terrible. I recommend doing a lot of research when signing a contract with this company, and never sign up with a door to door salesman. Also if you need anything done on your account you will need to speak with at least 3 customer service representatives before anything gets done.

1 week ago

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Reply from Vivint

Thank you for your feedback Cierra. We appreciate your honesty about your experience with customer service representatives and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 4th, 2021

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Kristin Hall Owasso, OK

The app on my phone doesn't work well. When someone rings my door bell while I am not home and I try to talk to the speaker it rarely works. That is the feature I use the most. I rarely turn on my alarm system and am wondering if the service I receive is worth what I pay.

1 week ago

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Reply from Vivint

Thank you for your feedback Kristin. We appreciate your honesty about your experience with your doorbell camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Carolyn A Livingston Cincinnati, OH

I am very pleased with my service. I feel very secure when I am away. I am also pleased when my system lets me know when doors or garage door is open.

1 week ago

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Reply from Vivint

Thank you for your feedback Carolyn ! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

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Cathy Huffman Dayton, OH

There are times I come into my house forget to turn off the alarm, a couple times giving calls me, to make sure I am one. I am grateful for who calls me.

1 week ago

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Reply from Vivint

Thank you for your feedback Cathy ! We are so glad to hear about your experience with your service and how you're loving your system.

May. 3rd, 2021

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Judy Hodge Sacramento, CA

We like the camera a lot when we are away. Not only does it show who is at the front door on my cell phone but I can talk to them which is a big plus. Also we like the all the alarms on the windows and doors, it lets you know when the doors are opened. Great service.

4 days ago

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WSS Colorado Springs, CO

We love our Vivint Security System! Easy and fool proof for the most part, and gives us 24/7 peace of mind. The only hiccup we ever had was when we forgot our passcode, and set off the alarm. The lady on the other end laughed with us, and helped us out.

4 days ago

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Danielle M Harms Bentonville, AR

I like it a lot, I'm a little irritated that my my garage door opener will no longer open with the app since the Vivint system was installed, I'm sure there's a way to fix it but haven't had time to deal with it.

3 weeks ago

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Reply from Vivint

Thank you for your feedback Danielle! We are so glad to hear about your experience with your equipment and how you're loving your system.

Apr. 19th, 2021

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Robert Graves Clarksville, TN

I do not like when I have a problem, I have to talk to someone foreign to resolve my problem. And if I'm wanting a service tech it seems to me that the representative will do everything in their power not to send you a tech to come out. I think if a service expects to provide exceptional service with a monthly price higher then others, they shouldn't have any issues to fix an issue you have with your system.

3 weeks ago

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Reply from Vivint

Thank you for your feedback Robert. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Joellen Megan Iowa City, IA

I like the company. I wish they had 24 hr service number to access 25/7 365 days of year. I like the up dates the have on their equipment. I wish there was some automatic way to check battery percentages.

3 weeks ago

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Reply from Vivint

Thank you for your feedback Joellen! We are so glad to hear about your experience with your equipment and how you're loving your system. We do have 24/7 service if you call 1-800-216-5232, we are always here to assist you!

Apr. 19th, 2021

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Ryan Fazio Fort Wayne, IN

My wife wanted it because of fears for whatever reason. We’ve armed the house 2-3 times since we’ve purchased it. I mentioned this to her when the salesman was going door to door. Needless to say, I don’t use it, arm it, replace batteries for motion detectors etc. Basically $4500 to see who is at the front door or see who is in the backyard. Even the whistle that’s suppose to scare people away just seems to annoy the people who come into my yard while I’m at work.

3 weeks ago

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Reply from Vivint

Thank you for your feedback Ryan. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Gerrard Williams Michigan City, IN

Vivint was really good at first. Enjoyed the doorbell camera the most. Months later the doorbell went offline and started to be buggy, turning itself on and off. Eventually it stopped working completely. Vivint waited several months before they could send a technician out to fix it, which was horrible to say the least. On the bright side they post-poned my monthly fee for the service during this time, but not the monthly fee for the product. Note, I say postponed and not cancelled. After it was fixed, it seem like it never worked the same. App notifications come in slower, camera doesn't notice packages are left at the door, and camera deter feature doesn't work until someone is halfway in the door.

3 weeks ago

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Reply from Vivint

Thank you for your feedback Gerrard. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Richard Erwin Perry, GA

The customer service reps have always been helpful, knowledgeable, and friendly. I had a unpleasant experience trying to make an appointment. I could not understand her, so we never could settle on a date and time so I told her I would call back. I called the Utah number and got an appointment.

1 month ago

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Reply from Vivint

Thank you for your feedback, Richard! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Rebeca Marquez Hugoton, KS

I am very happy with vivint. I feel like it makes my life easier without having to constantly worry about what is going on at home when I am not there. It is a security measure that I do not regret taking. It ensure the safety of my home, kids, and property so I do not have to worry too much!!

1 month ago

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Reply from Vivint

Thank you for your feedback, Rebeca! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Stephanie Adams Washington, DC

My experience with Vivint has been pleasant they always resolve any complaint in a timely manner and if there is a problem with any equipment they will make the repairs in a timely manner I recommend others to use the services because they are an excellent service and the system is use to use and if there is an alarm they have the officers to come by and check it out.

2 months ago

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Reply from Vivint

Thank you for your feedback, Stephanie! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Margaret Xenia, OH

The best thing is knowing I'm being protected 24 hours. Vivint's customer service is prompt and knowledgeable. My system used to be better because the thermostat goes through batteries now like every 2 months and with the last one (the older model), I could replace them once every year, year and a half. Financing equipment is a very good and welcome feature that they offer. The fact that my bill will also go down after I'm done paying for the equipment is just a welcoming change and I know other competitors don't offer that kind of support.

2 months ago

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Reply from Vivint

Thank you for your feedback, Margaret! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Stephanie

My Vivint system gives me peace of mind being able to know when I get package or visitor, knowing if I leave, that my house is secure, and uhm it's very easy to manage it on my phone as well as on the go. Every single time I have to reach out to them--whether it's for questions or how do I undo something or how do I change the battery or where to find it--no matter what the issue is, they've always been quick to answer and give me exactly the solution I need.

2 months ago

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Reply from Vivint

Thank you for your feedback, Stephanie! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Kenisha Bethea Durham, NC

I have been very pleased with my Vivint services. I am now noticing since the app update (new color) that there is a delay in the doorbell dectection and app/phone notification. The delay varies but can be significant, to the point that the person who was in the view of the doorbell is heading back to their cars or street by the time I am notified via the app. Please fix this bug. That was not the case prior to the app update.

2 months ago

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Reply from Vivint

Thank you for your feedback, Kenisha. We appreciate your honesty about your experience with the app and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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Ruth Montgomery, AL

I had a different company and Vivint had the features I was looking for. Their technician that came out took the time to make sure I understood what I need to understand. I have confidence in the system. They are quick to respond no matter how big or small an issue is. They have fulfilled their obligation. They make me feel like a valuable customer. It seems to be doing everything it is supposed to. I am quite pleased.

2 months ago

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Reply from Vivint

Thank you for your feedback, Ruth! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Christian Wilson, NC

My favorite part about Vivint is that they have a phone app that I can turn my system on and off from. When I have used customer service, they have responded quickly. The only thing I would say is that sometimes they run specials where you get items for free if you're a new customer like let's say a very inexpensive webcam but if you're a current customer, you're not eligible to get those same good deals so it would be nice if they would offer existing customers either free or greatly discounted items like they do for new customers.

2 months ago

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Reply from Vivint

Thank you for your feedback, Christian! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Sandy Savannah, GA

The people that I've dealt with in the customer service area have been really good and helpful and the technicians they've sent out here have all been very professional and know exactly what they're doing. The equipment is really good that I am vision impaired and it would be better if they had some kind of software available to make it easier for someone who's visually impaired.

2 months ago

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Reply from Vivint

Thank you for your feedback, Sandy! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Sandy Savannah, GA

The people that I've dealt with in the customer service area have been really good and helpful and the technicians they've sent out here have all been very professional and know exactly what they're doing. The equipment is really good that I am vision impaired and it would be better if they had some kind of software available to make it easier for someone who's visually impaired.

2 months ago

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Reply from Vivint

Thank you for your feedback, Sandy! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Sherri Santiago Iowa City, IA

I love everything about it. It makes me feel safe when I am not home and more importantly when I am. I love that I can see who is at my door before I answer. I can communicate with people via the app without having to be face to face. With the app on the phones my husband and daughters can also get alerts so they can see if anything is wrong. I would highly recommend this to anyone who is looking for a way to stay safe in secure in todays world.

2 months ago

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Reply from Vivint

Thank you for your feedback  Sherri! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Mary Shawnee Mission, KS

I called with a question on how to change a battery and they were able to answer the question for me. It is a little bit expensive, more expensive than what we were using before, but that's okay. I like the screen because it's easy to use and I like the email with the summary of how we were doing. Those are things I've never had before and I like them.

2 months ago

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Reply from Vivint

Thank you for your feedback Mary ! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Harvey Washington, IN

I trust the system. I know when I'm gone is the home is safe. When I called, I got pretty quick response from them and they were able to diagnose my problem within a few minutes and I'm pretty happy with it. The equipment is obviously quality--when I put a battery in it I can count on it not draining for a long time--and I think that makes a good product.

2 months ago

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Reply from Vivint

Thank you for your feedback Harvey ! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Robert Oak Ridge, TN

We have peace of mind with Vivint. We've been very happy with it; they've always worked well with us when we have problems and they help us just great. They've always been there when we needed them. At one point when we did need a technician to come to the house, I felt very confident that I could trust him. They've always been very helpful and solved our problems. Everything runs on batteries and when the batteries get low they help me figure out how to get the battery replaced. It lasts a long time and hasn't taken a lot of maintenance so Vivint equipment has worked well.

2 months ago

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Reply from Vivint

Thank you for your feedback Robert ! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Daniel Gibson Apple Valley, CA

Sales person sold me an alarm system by telling me I already has sensors installed, installer said I had no sensors. The only thing the Vivint system was hooked up to, was three motion detectors that my house already had. Anytime I tried to arm the alarm, it would count down 60sec and then unarm itself. I ended up paying $41/month for 4months for nothing. Then when I went to cancel my account I was told that it's Vivints policy to charge you for an additional 30 days from the day you want to cancel, which is the worst policy I've ever heard.

1 week ago

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Reply from Vivint

Thank you for your feedback Daniel. We appreciate your honesty about your experience with  your cancellation and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Jessica Posecai-Flores Pearl River, LA

I like the ease of controlling the alarm from away. I am worried about the quality of the cameras. They are not as clear as they were advertised to us.

1 week ago

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Reply from Vivint

Thank you for your feedback Jessica. We appreciate your honesty about your experience with  your camera quality and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Reginald Hughes Middleburg, FL

I like how the equipment works. Every thing has worked as advertised. The technician who came out was professional and courteous.

1 week ago

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Reply from Vivint

Thank you for your feedback  Reginald! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Raymond Whittier, CA

I like the fact that I can look at the camera system with my mobile phone, however, I do not like the long load up time, the moment missing when someone come to the door or leaves the house.

1 week ago

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Reply from Vivint

Thank you for your feedback Raymond. We appreciate your honesty about your experience with  the loading delay and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Brandon Kingsland, GA

Awesome experience, quick and nice looking install. Doorbell and exterior cameras pick up anything or anyone who gets close.

1 week ago

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Reply from Vivint

Thank you for your feedback  Brandon! We are so glad to hear about your experience with your installation and how you're loving your system.

May. 3rd, 2021

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TinyTee Columbia, SC

The price of service after having paid for the materials is reasonable. What I dislike the most is that the system does not operate the garage panel. Therefore one can not open the garage for a package delivery when they are away from home which my previous service company was able to do and this action is extremely convenient, exspecially when one is out of town for a day or more. I understand the camera will watch the package delivered to the porch, but not nearly as convenient and secure as having the package placed inside the garage.

4 days ago

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Mary Miranda CA

I think the service is terrible. We have been having issues with the main panel going down and when we get notifications on our phone, we try to view it and it just shows the loading signal. What is the purpose of having a security camera if you can’t see the alert? If we were getting robbed, there would be no way for us to take preventative measure. We pay a lot of money for service we are not satisfied with. The company is dishonest as well. I understand a sales rep job is to sell the product but to lie is not a great technique because guess what?! We’ve told all our family, friends and neighbors NOT to get Vivint. We asked about military discounts and the rep said that in November in honor of Veterans Day the discount will kick in and we’ll have that military discount. That was a lie! Now we are stuck with a dishonest unreliable company. We are reaching a point where we feel we should report it to the BBB. Also, we are tempted to cancel our credit card and take a hit on our credit and opt for a company that has better service. I won’t recommend Vivint to anyone.

4 days ago

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Verified Customer

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Marcia Mullen Summerville, SC

I don't like the fact that once a day one of my three cameras goes offline and doesn't record activity. Twice a month the system shuts down and has to be rebooted in order to work. It goes off when nothing is even there to be seen.

3 weeks ago

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Reply from Vivint

Thank you for your feedback Marcia. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Celia Ogundu Valdosta, GA

I don't care for the way I'm being notified. I can't always retrieve my notifications easily. But this may also be to the fact that I'm not as tech savy

3 weeks ago

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Verified Customer

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Amanda Russo Troy, MI

I was approached outside a Target and pushed to make an appointment. The salesperson came to my house without a mask on. We were promised lots of products and features that were never delivered. We were never told our exterior would be drilled. Our cameras have stopped working at least twice and it took months of begging of for someone to come out to fix them to get that done.

3 weeks ago

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Reply from Vivint

Thank you for your feedback Amanda. We appreciate your honesty about your experience with your salesperson and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Alicia Middleton Cedar Rapids, IA

There are times where it is really good and then you have other times where it take forever to load to see who is at your door which is a little irritating. Last couple of days it has been going on and offline several times in a row which is a little unsafe.

3 weeks ago

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Reply from Vivint

Thank you for your feedback Alicia. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Jeffrey Van Horn Aurora, CO

Video load times are delayed, and when pulling up live cameras are very delayed, our main box has lost cell connection multiple times and cameras seem to lose connections often. Also our alexa does not connect with the system and our sales rep said the video would show on our alexa video device. Lastly our sales rep told us Vivint would purchase us out of our current system and equipment which was one of the main reasons we went with the new system, but I never received information on how to be reimbursed for the cost of our previous system

3 weeks ago

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Reply from Vivint

Thank you for your feedback Jeffrey. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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MEast Forest Park, IL

Moved from ADT ==> Vivint in 2014 because of the high quality of the cameras visually and it records sound. Mobile app is fairly functional. The company no longer supports similar app functionality on line - I miss that. I also had to finance the equipment, could not pay for that out right. I did so with the finance company, but that was an unnecessary burden.

1 week ago

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Verified Customer

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Mark Yakima, WA

I like there is always someone there incase of anything. Cons are always having to reset equipment like the doorbell don't always give you notifications that someone is there. Also we looked into adding extra cameras and it's crazy high priced. I can go to Costco and put 5 cameras up connected to my phone for half the price of 1 added camera from Vivint. Vivnt is ok IMO

1 month ago

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Reply from Vivint

Thank you for your feedback , Mark. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

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