SimpliSafe vs Vivint

McCall Martin
McCall Martin | Senior Editor

When it comes to home security systems, Vivint is known for its advanced features and comprehensive services, making it a better choice compared to SimpliSafe. While SimpliSafe offers basic security equipment and monitoring, Vivint provides a wider range of devices including smart home automation, video surveillance, and energy management systems. Vivint's professional installation ensures that all equipment is set up correctly, and its 24/7 monitoring and professional response team ensure a quick response in case of emergencies. Vivint's higher level of customization and advanced features makes it a more robust option for homeowners who want a more comprehensive and cutting-edge security system. Read some of the Vivint and SimpliSafe reviews written by real customers.

SimpliSafe logo
#26 SimpliSafe
6.5 Overall Score
2.3
star star star_half star_border star_border
(270)
Vivint logo
#1 Vivint
9.0 Overall Score
3.3
star star star star_half star_border
(8,431)

Overview

SimpliSafe

Monthly Monitoring Price

$27.00

Contract Length

None

Money-Back Guarantee

Undisclosed

Cancellation Fees

Undisclosed

Installation Options Offered

Professional, DIY

Security Camera Included

Yes

Time in Business

18 Years

Vivint

$29.99

None

Undisclosed

Undisclosed

Professional

Yes

25 Years

Ratings

SimpliSafe

Overall Score
6.5 of 10
Review Score
2.3
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Value for Money
3.7
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Quality of Product or Service
3.3
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Company Trustworthiness
3.2
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Likely to Recommend
5.3 of 10

Vivint

9.0 of 10
3.3
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3.5
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3.7
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3.7
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6.9 of 10

Pros & Cons

SimpliSafe

PROS

  • Low monthly fees
  • No contract or moving fees
  • 60-Day money-back guarantee
  • 100% wireless equipment
  • Free and easy installation process
  • Customizable equipment packages

CONS

  • High upfront equipment costs
  • Short three-year warranty
  • Basic security equipment

Vivint

PROS

  • Professional installation
  • 24/7 professional monitoring
  • Lifetime equipment warranty
  • Smart home compatibility
  • Product financing options
  • Vivint mobile app

CONS

  • $99 moving fee
  • Lengthy contracts
  • Prices not listed online
  • Fair Credit Reporting Act Violation

Reviews

SimpliSafe

Number of Reviews
270
Review Breakdown
2.3
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1 star
28%
2 star
10%
3 star
4%
4 star
15%
5 star
43%

Vivint

8,431
3.3
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1 star
16%
2 star
7%
3 star
10%
4 star
19%
5 star
48%

Reviews for SimpliSafe

Helpful Favorable Review

star star star star star

James Price

November 7th, 2023

DETAILS

You get what you pay for. Its Simply Safe. Name says it all. I have set the alarm off by accident a few times over the years. I had the panic button on silent and the cat sat on it had the cops show up quickly. (Don't do silent anymore). Whenever I have forgot it was armed, I got fast response from monitoring service to cancel. It does what it claims, is cheap, and I feel SAFE.

Helpful Critical Review

star star star_border star_border star_border

Selina Warner

March 4th, 2024

DETAILS

I did love simplisafe until my cable company updated wifi from the 2.0 and simplisafe only runs on 2.0 and it doesn't seem like they are going to upgrade anytime soon. If you don't have 2.0 I would suggest going with a more updated company.

Reviews for Vivint

Helpful Favorable Review

star star star star_border star_border

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March 26th, 2024

DETAILS

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Review Source

Vinvit offers a decent selection of products, but there are areas for improvement. While their prices are competitive, the quality of some items may not always meet expectations. Additionally, customer service can be hit or miss, with responses sometimes taking longer than desired. With some enhancements in product quality and service efficiency, Vinvit could become a more compelling option for shoppers.

Helpful Critical Review

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Frances Mason

March 22nd, 2024

DETAILS

Sold home April 2023 due to health reasons. Moved to small apartment. Vivint system already paid off. Vivint is still illegally getting paid through my bank. The people who bought the house are also paying monthly fees. For monthly service. I've filed a report with BBB. Next will be my lawyer. I'm 75. This problem Vivint created is not only illegal but a crime against the elderly.

The Final Word

Simplisafe and Vivint are both good companies, but the overall best appears to be Vivint. That said, it's our pleasure to give you accurate, up-to-date, and relevant information and it's up to you to choose the company that best matches your situation and needs.

Top Choice

Vivint Logo
Vivint

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