SimpliSafe vs Vivint

Kalicia Bateman
Kalicia Bateman | Contributor

When it comes to home security, SimpliSafe and Vivint are two popular providers offering distinct approaches to protecting your home. Both companies provide reliable systems, but they cater to different needs and preferences. SimpliSafe is known for its affordable, user-friendly, do-it-yourself (DIY) security solutions with no long-term contracts, making it an ideal choice for renters, budget-conscious homeowners, and those seeking flexibility. On the other hand, Vivint offers premium, professionally installed systems with advanced home automation features and comprehensive monitoring, appealing to homeowners who want a full-service, high-tech solution.

While SimpliSafe prioritizes simplicity, flexibility, and cost-effectiveness, Vivint excels in delivering smart home integration, robust equipment, and a tailored, professional experience. This comparison will break down the features, costs, and benefits of each provider, helping you make an informed decision that suits your lifestyle, security needs, and budget. Whether you’re looking for an affordable, easy-to-use system or a fully connected smart home setup, this guide will help you determine which provider is the best fit for your home.

SimpliSafe logo
#37 SimpliSafe
5.7 Overall Score
1.2
star star_border star_border star_border star_border
(280)
Vivint logo
#3 Vivint
8.2 Overall Score
3.4
star star star star_half star_border
(8,443)

Overview

SimpliSafe

Monthly Monitoring Price

$27.00

Contract Length

None

Money-Back Guarantee

Undisclosed

Cancellation Fees

Undisclosed

Installation Options Offered

Professional, DIY

Security Camera Included

Yes

Time in Business

18 Years

Vivint

$29.99

None

Undisclosed

Undisclosed

Professional

Yes

25 Years

Ratings

SimpliSafe

Overall Score
5.7 of 10
Review Score
1.2
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Value for Money
3.6
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Quality of Product or Service
3.3
star star star star_half star_border
Company Trustworthiness
3.1
star star star star_border star_border
Likely to Recommend
5.1 of 10

Vivint

8.2 of 10
3.4
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3.5
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3.7
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3.7
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6.9 of 10

Pros & Cons

SimpliSafe

PROS

  • Low monthly fees
  • No contract or moving fees
  • 60-Day money-back guarantee
  • 100% wireless equipment
  • Free and easy installation process
  • Customizable equipment packages

CONS

  • High upfront equipment costs
  • Short three-year warranty
  • Basic security equipment

Vivint

PROS

  • Professional installation
  • 24/7 professional monitoring
  • Lifetime equipment warranty
  • Smart home compatibility
  • Product financing options
  • Vivint mobile app

CONS

  • $99 moving fee
  • Lengthy contracts
  • Prices not listed online
  • Fair Credit Reporting Act Violation

Reviews

SimpliSafe

Number of Reviews
280
Review Breakdown
1.2
star star_border star_border star_border star_border
1 star
30%
2 star
10%
3 star
4%
4 star
14%
5 star
42%

Vivint

8,443
3.4
star star star star_half star_border
1 star
16%
2 star
7%
3 star
10%
4 star
19%
5 star
48%

Reviews for SimpliSafe

Helpful Favorable Review

star star star star star

James Price

November 7th, 2023

DETAILS

You get what you pay for. Its Simply Safe. Name says it all. I have set the alarm off by accident a few times over the years. I had the panic button on silent and the cat sat on it had the cops show up quickly. (Don't do silent anymore). Whenever I have forgot it was armed, I got fast response from monitoring service to cancel. It does what it claims, is cheap, and I feel SAFE.

Helpful Critical Review

star star star_border star_border star_border

M Cohrs

November 24th, 2024

DETAILS

Until today, I have had positive experiences with SS. I woke up this morning and found that my garage door was wide open all night. I had armed the alarm from the bedroom, with apparently no problems or notifications that a door was open. The system allows arming with any door or window open with only a brief message from the base which may be in another room and unheard. My expensive ADT system, whatever other faults it had (mostly rising prices) was much better at this. It allowed the arming with open doors, but with explicit commands.

Reviews for Vivint

Helpful Favorable Review

star star star star star_border

Sachin Rana

July 18th, 2024

DETAILS

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Review Source

I like how reliable their security system is , gives me total control over the house. This company Vivint has provided me with advanced features which i absolutely needed like hd cameras , motion sensors that works execellently and also includes smart locks. They also provided detailed guides on how to operate and manage security system easily.

Helpful Critical Review

star star_border star_border star_border star_border

Erin Sanders

July 16th, 2024

DETAILS

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Review Source

Recently I notified Vivint that our panel was smoking. I contacted their customer support through the app and submitted a picture showing the dark soot inside the panel and going up my wall. I was told that I needed to upgrade my panel to the tune of $2000 + dollars. I will be seeking a new security system with a new company.

The Final Word

Contract Requirements

SimpliSafe offers a no-contract option, allowing customers to opt for professional monitoring services on a month-to-month basis without long-term commitments.

Vivint typically requires a contract, often ranging from 42 to 60 months, especially when customers choose to finance their equipment.

Equipment Warranty

SimpliSafe provides a three-year warranty on its equipment, covering defects and malfunctions during this period.

Vivint offers a lifetime equipment warranty, ensuring that any faulty equipment is repaired or replaced as long as you are a customer.

Trial Period

SimpliSafe features a 60-day money-back guarantee, allowing customers to return the system for a full refund if not satisfied within this period.

Vivint does not prominently advertise a trial period or money-back guarantee, so it's advisable to confirm this with a sales representative.

Monthly Monitoring Costs

SimpliSafe offers professional monitoring starting at $14.99 per month, with higher-tier plans providing additional features.

Vivint's monthly monitoring fees typically start around $29.99, with costs increasing based on selected services and equipment.

Upfront Fees

SimpliSafe requires customers to purchase equipment upfront, with packages ranging from $229 to $489, depending on the selected components.

Vivint offers financing options for equipment, potentially reducing upfront costs, but this often involves entering into a long-term contract.

Equipment Quality and Home Automation

SimpliSafe provides basic security equipment with limited home automation capabilities, suitable for those seeking straightforward security solutions.

Vivint offers high-quality equipment with extensive home automation features, including smart thermostats, doorbell cameras, and integration with various smart home devices.

Conclusion

SimpliSafe is ideal for individuals seeking a flexible, no-contract home security solution with affordable monitoring and straightforward equipment. Vivint caters to those interested in a comprehensive, professionally installed system with advanced home automation features, albeit with a longer contract commitment. Assess your specific needs, budget, and preferences to determine which provider aligns best with your home security goals.

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Top Choice

Vivint Logo
Vivint

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