SimpliSafe vs Vivint

McCall Martin
McCall Martin | Senior Editor

When it comes to home security systems, Vivint is known for its advanced features and comprehensive services, making it a better choice compared to SimpliSafe. While SimpliSafe offers basic security equipment and monitoring, Vivint provides a wider range of devices including smart home automation, video surveillance, and energy management systems. Vivint's professional installation ensures that all equipment is set up correctly, and its 24/7 monitoring and professional response team ensure a quick response in case of emergencies. Vivint's higher level of customization and advanced features makes it a more robust option for homeowners who want a more comprehensive and cutting-edge security system. Read some of the Vivint and SimpliSafe reviews written by real customers.

SimpliSafe logo
#26 SimpliSafe
6.4 Overall Score
2.4
star star star_half star_border star_border
(269)
Vivint logo
#1 Vivint
9.1 Overall Score
3.2
star star star star_border star_border
(8,426)

Overview

SimpliSafe

Monthly Monitoring Price

$27.00

Contract Length

None

Money-Back Guarantee

Undisclosed

Cancellation Fees

Undisclosed

Installation Options Offered

Professional, DIY

Security Camera Included

Yes

Time in Business

18 Years

Vivint

$29.99

None

Undisclosed

Undisclosed

Professional

Yes

25 Years

Ratings

SimpliSafe

Overall Score
6.4 of 10
Review Score
2.4
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Value for Money
3.7
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Quality of Product or Service
3.3
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Company Trustworthiness
3.2
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Likely to Recommend
5.3 of 10

Vivint

9.1 of 10
3.2
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3.5
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3.7
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3.7
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6.9 of 10

Pros & Cons

SimpliSafe

PROS

  • Low monthly fees
  • No contract or moving fees
  • 60-Day money-back guarantee
  • 100% wireless equipment
  • Free and easy installation process
  • Customizable equipment packages

CONS

  • High upfront equipment costs
  • Short three-year warranty
  • Basic security equipment

Vivint

PROS

  • Professional installation
  • 24/7 professional monitoring
  • Lifetime equipment warranty
  • Smart home compatibility
  • Product financing options
  • Vivint mobile app

CONS

  • $99 moving fee
  • Lengthy contracts
  • Prices not listed online
  • Fair Credit Reporting Act Violation

Reviews

SimpliSafe

Number of Reviews
269
Review Breakdown
2.4
star star star_half star_border star_border
1 star
28%
2 star
9%
3 star
4%
4 star
15%
5 star
43%

Vivint

8,426
3.2
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1 star
16%
2 star
7%
3 star
10%
4 star
19%
5 star
48%

Reviews for SimpliSafe

Helpful Favorable Review

star star star star star

James Price

November 7th, 2023

DETAILS

You get what you pay for. Its Simply Safe. Name says it all. I have set the alarm off by accident a few times over the years. I had the panic button on silent and the cat sat on it had the cops show up quickly. (Don't do silent anymore). Whenever I have forgot it was armed, I got fast response from monitoring service to cancel. It does what it claims, is cheap, and I feel SAFE.

Helpful Critical Review

star star_border star_border star_border star_border

Paul Newman

January 26th, 2024

DETAILS

I had the doorbell camera replaced 3 times. It is a piece of junk. Every time I call to have them help they said my signal was to weak. It would not record nighttime vision was so bad you couldn’t even make out what was going on. I went out and bought a ring camera and I highly recommend doing that and you won’t be disappointed. I have had no issues since I installed it. Simply Safe told me they couldn’t help.

Reviews for Vivint

Helpful Favorable Review

star star star star_border star_border

Alisia A Steverson

January 31st, 2024

DETAILS

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Review Source

I had Vivant for almost 20 years. My equipment with Vivant was outdated and instead of them replacing their equipment, I was told that I had to purchase each item separately! Well I'm a senior citizen and I could not afford it, so I cancelled my service and selected ADT as my security company

Helpful Critical Review

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Hmad

December 21st, 2023

DETAILS

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Review Source

For being a leading company in home security they really suck. These people will come out and install equipment that is being discontinued and then tell you you will have to pay more money plus install cost to get the up to date panel for the system to work properly. Their camera system needs work also, the delay is ridiculous at times. The equipment cost thousands and isn’t compatible with other companies so you are a bit stuck with them unless you can afford to buy all new equipment with another company

The Final Word

Simplisafe and Vivint are both good companies, but the overall best appears to be Vivint. That said, it's our pleasure to give you accurate, up-to-date, and relevant information and it's up to you to choose the company that best matches your situation and needs.

Top Choice

Vivint Logo
Vivint

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