Overview
SimpliSafe
$27.00
None
Undisclosed
Undisclosed
Professional, DIY
Yes
19 Years
Vivint
$29.99
None
Undisclosed
Undisclosed
Professional
Yes
26 Years
Ratings
SimpliSafe
Vivint
Pros & Cons
SimpliSafe
PROS
- Low monthly fees
- No contract or moving fees
- 60-Day money-back guarantee
- 100% wireless equipment
- Free and easy installation process
- Customizable equipment packages
CONS
- High upfront equipment costs
- Short three-year warranty
- Basic security equipment
Vivint
PROS
- Professional installation
- 24/7 professional monitoring
- Lifetime equipment warranty
- Smart home compatibility
- Product financing options
- Vivint mobile app
CONS
- $99 moving fee
- Lengthy contracts
- Prices not listed online
- Fair Credit Reporting Act Violation
Reviews
SimpliSafe
Reviews
Vivint
Reviews for SimpliSafe
Helpful Favorable Review
James Price
November 7th, 2023
DETAILS
You get what you pay for. Its Simply Safe. Name says it all. I have set the alarm off by accident a few times over the years. I had the panic button on silent and the cat sat on it had the cops show up quickly. (Don't do silent anymore). Whenever I have forgot it was armed, I got fast response from monitoring service to cancel. It does what it claims, is cheap, and I feel SAFE.
Helpful Critical Review
M Cohrs
November 24th, 2024
DETAILS
Until today, I have had positive experiences with SS. I woke up this morning and found that my garage door was wide open all night. I had armed the alarm from the bedroom, with apparently no problems or notifications that a door was open. The system allows arming with any door or window open with only a brief message from the base which may be in another room and unheard. My expensive ADT system, whatever other faults it had (mostly rising prices) was much better at this. It allowed the arming with open doors, but with explicit commands.
Reviews for Vivint
Helpful Favorable Review
Sachin Rana
July 18th, 2024
DETAILS
Review Source
I like how reliable their security system is , gives me total control over the house. This company Vivint has provided me with advanced features which i absolutely needed like hd cameras , motion sensors that works execellently and also includes smart locks. They also provided detailed guides on how to operate and manage security system easily.
Helpful Critical Review
Erin Sanders
July 16th, 2024
DETAILS
Review Source
Recently I notified Vivint that our panel was smoking. I contacted their customer support through the app and submitted a picture showing the dark soot inside the panel and going up my wall. I was told that I needed to upgrade my panel to the tune of $2000 + dollars. I will be seeking a new security system with a new company.
The Final Word
Contract Requirements
SimpliSafe offers a no-contract option, allowing customers to opt for professional monitoring services on a month-to-month basis without long-term commitments.
Vivint typically requires a contract, often ranging from 42 to 60 months, especially when customers choose to finance their equipment.
Equipment Warranty
SimpliSafe provides a three-year warranty on its equipment, covering defects and malfunctions during this period.
Vivint offers a lifetime equipment warranty, ensuring that any faulty equipment is repaired or replaced as long as you are a customer.
Trial Period
SimpliSafe features a 60-day money-back guarantee, allowing customers to return the system for a full refund if not satisfied within this period.
Vivint does not prominently advertise a trial period or money-back guarantee, so it's advisable to confirm this with a sales representative.
Monthly Monitoring Costs
SimpliSafe offers professional monitoring starting at $14.99 per month, with higher-tier plans providing additional features.
Vivint's monthly monitoring fees typically start around $29.99, with costs increasing based on selected services and equipment.
Upfront Fees
SimpliSafe requires customers to purchase equipment upfront, with packages ranging from $229 to $489, depending on the selected components.
Vivint offers financing options for equipment, potentially reducing upfront costs, but this often involves entering into a long-term contract.
Equipment Quality and Home Automation
SimpliSafe provides basic security equipment with limited home automation capabilities, suitable for those seeking straightforward security solutions.
Vivint offers high-quality equipment with extensive home automation features, including smart thermostats, doorbell cameras, and integration with various smart home devices.
Conclusion
SimpliSafe is ideal for individuals seeking a flexible, no-contract home security solution with affordable monitoring and straightforward equipment. Vivint caters to those interested in a comprehensive, professionally installed system with advanced home automation features, albeit with a longer contract commitment. Assess your specific needs, budget, and preferences to determine which provider aligns best with your home security goals.
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