Written by McCall Robison | Last Updated February 24th, 2020McCall Robison is a Senior Marketing Strategist who specializes in the health and safety industry. Over the past three years, she has conducted hundreds of hours of research and interviewed dozens of experts, so she can give consumers the information they need to make the best decisions for their health and safety. Her work has been featured on top sites, such as Forbes, Yahoo, and MarketWatch.
Protect America is a well-known company that offers security and smart home products and services. Although it's based in Texas, the company services all 50 states.
For years, the company has ranked number one on our Best Home Security Companies list, and we're here to talk about why. What keeps the company at its consistent number one spot, even with the security market becoming increasingly more competitive?
Customer reviews put the company above its competition.
With numbers reaching the thousands, Protect America reviews hold a high average of over 4 stars per review, with 79 percent of all reviews assigned 4 or 5 stars.
Five-star reviews alone account for 55 percent of all Protect America reviews.
With so many factors that go into customer reviews, it's impressive Protect America holds such a high standard of reviews.
When customers leave a review, they rate the company on individual qualities, such as value for your money, company trustworthiness, and customer service. Protect America has an average of at least 3.5 stars for each of these categories. The company is clearly doing something right.
So let's break it down.
What qualities make Protect America stand out above other home security companies? We took a sample of the company's reviews and determined the common feedback among reviewers.
As seen in the infographic above, when we took a sample of Protect America's reviews, there were four positive qualities continually mentioned:
- Superior customer service
- High-quality equipment and ease of use
- Simple DIY installation
- Affordable pricing
Two-thirds of all sampled reviewers cited at least two positive experiences that prompted their review. So the majority of the time, it's not just one of these positive experiences reviewers want to highlight; it's multiple.
To better explain customer feedback and why they are impressed with these areas specifically, we'll drill down into each one, as well as add additional points we noticed when studying Protect America reviews.
Superior customer service
Fifty-seven percent of reviewers mentioned Protect America's superior customer service — that's more than half of every review we sampled. Diving into specific customer reviews, it's apparent the company has an attentive staff, especially during the installation process. Because Protect America has do-it-yourself security systems, customers have to install the system on their own. However, this is not difficult for most customers since the company has a representative guide you through the installation process step by step. On countless occassions, customer reviews noted they appreciated the friendly and patient guidance.
Looking at additional Protect America reviews, we noticed customers appreciating Protect America's honesty. Superior customer service means not tricking customers into buying more than they need or want. The ultimate goal for companies should be providing you with all the information you need to make the best purchasing decision for your situation. And based on customer reviews, that's exactly what Protect America does.
"She walked me through every step and made sure I understood what I was getting. She wasn't selling me stuff I didn't need. She helped me determine what equipment I needed and if the bandwidth of what I had was sufficient."
— Mike, January 6, 2020
If you have a one-bedroom apartment, you aren't going to need as robust of a security system as you would if you had a two-family house. It's refreshing to hear that Protect America isn't the type of company that tries to upsell you even if it's not in your best interest.
High-performing customer service also goes hand-in-hand with being transparent with your customers. How many times have you heard someone complain about a company because they didn't provide all of the necessary information before they let the customer purchase the product or service? Unfortunately, this happens too often.
Thankfully, the review above presents the opposite situation. A customer noted that Protect America provided more information than necessary, but it was helpful to have the transparency. Most customers would agree that too much information is better than not enough information, and it's an impressive sign that Protect America makes this a priority.
High-quality equipment and ease of use
Thirty-nine percent of reviewers praised Protect America for not only its high-performing equipment but also its ease of use. You don't need to worry about the technology being too complex because evidently so many of the company's customers appreciate the easy-to-use equipment.
Too often you have to sacrifice the quality of equipment for a decent price point, but that doesn't seem to be the case with Protect America. Customers appreciate the high-tech equipment that also includes an affordable price.
The company's variety of equipment is also a perk. To give you a better idea of what the company has to offer, here is a breakdown of Protect America's equipment and home security packages.
Protect America security system plans
Protect America offers three main security plans with the option to upgrade to complete smart home automation. Packages start at $19.99–$42.99 per month and will vary based on the package you select.
|Copper Plan||Silver Plan||Platinum Plan||Complete Smart Home Automation|
Standard control panel
|Standard control panel||Standard control panel||HD video service|
|3 Door/window sensors||9 Door/window sensors||14 Door/window sensors||Smoke and fire monitoring|
|1 Motion detector||1 Motion detector||1 Motion detector||Smart door lock control|
|1 Yard sign||1 Yard sign||1 Yard sign||Garage door lock control|
|4 Door/window stickers||4 Door/window stickers||4 Door/window stickers||Smart lighting control|
Protect America equipment
- Touchscreen control panel that allows you to control your home security system with a sleek design and a touchscreen base. The system is icon-based for ease of use.
- Sensors you place at the opening of your doors or windows. They are wireless and offer easy installation as well as a five-year battery life. The sensors are also pre-programmed. If a door or window is opened or closed, the sensor will alert your home security system, triggering the alarm.
- Indoor motion detector that is wireless and easily installable with wall-mount adhesives. The detector includes 25-feet of horizontal coverage and functions through heat emissions but is pet friendly as long as your pet doesn't weigh more than 40 pounds.
- Doorbell Camera that has 24/7 live HD video feed with infrared night vision and motion-activated alerts.
- Smoke detector to detect smoke 24 hours a day.
- Wireless video camera with 720p HD feed that has 30 frames per second and a 60-degree view. The camera also includes night vision with four infrared LEDs that can light up the surrounding 16 feet in front of the camera. The camera also has two-way audio so you can hear through the built-in microphone and talk through the speaker. You can access this with the Protect America app.
- Medical alert pendant that is worn as a necklace or bracelet and will send an emergency signal to the police if there is an accident.
- Home automation equipment that includes smart door locks, garage door locks, smart outlets, and smart thermostats.
Simple DIY installation
Do-it-yourself installation means no installation fees. So while some people prefer professional installation, many Protect America customers seem to enjoy DIY installation, especially since installation is free, simple, and straightforward. Twenty-seven percent of reviewers said simple DIY installation is one of the notable positives of the security company.
Home security companies will typically just send written instructions and not supply a customer service representative to assist you through the installation process. This isn't the case with Protect America. The company walks you through the entire installation process so you don't have to figure it out on your own. A number of reviews also mention appreciating the representative's patience. Technology isn't always the easiest, and it's comforting to know Protect America has a team that will assist you without getting frustrated if you're having a difficult time.
Home security pricing varies dramatically. How much you pay largely depends on the equipment you want, which security package or monitoring option fits your needs, if you want DIY or professional installation, if you want a contract, etc. Although Protect America requires a three-year contract, that's common within the home security industry and makes it possible for a cheaper monthly fee and free equipment. Protect America's pricing starts at $19.99 per month with no upfront fees and no-cost installation.
Sixteen percent of reviewers noted affordable pricing as one of the perks of Protect America. With multiple options to choose from, it makes it easier to select a plan that will work for your home security needs and your budget. The company also has a 14-day, money-back guarantee, which gives customers peace of mind in the purchasing process.
Quick response times
Although you hope to have home security just for precautionary measures, break-ins are more common than you would think. On average, break-ins happen every 23 seconds in the United States.
And according to Alarm.org, break-ins are 6 percent more likely to occur during the day between the hours of 6 a.m. and 6 p.m. Most homeowners are out of the house during these hours, whether they're running errands, going to work, or other miscellaneous reasons. Some burglars will even watch a house before attempting to break in, so if you have a routine of being out of the house during certain hours of the day, it makes you a possible target.
This is why alarm response time is an important factor when selecting a home security company. Thankfully, various Protect America reviews note quick response times as a benefit of the company.
Especially since home security companies include home automation capabilities, such as carbon monoxide and smoke monitoring, now more than ever security systems can protect your family from potentially tragic accidents. If your home security company has a slow response time and doesn't alert you of a break-in or fire until long after the fact, that could put you and your family in immense danger.
The reviewer below says his smoke alarm sounded off and less than five seconds later, Protect America was contacting the user to see if everything was okay.
Even with smoke detectors operating with their own alarm sound, something could go wrong. Having a home security company monitor these things for you is just one other precaution you can take to protect you and your family.
Detailed review responses
With a company's online presence being so important in this day in age, it's impressive that Protect America takes the time to respond to the majority of its customer reviews. Many companies leave their customer reviews untouched and won't address them or make plans to improve the customers' issues, but Protect America shows initiative with its customer feedback.
Whether the review is positive or negative, Protect America responds to it and includes an action item. If it's a positive review, the company will encourage the customer to reach out in the future if anything comes up, acknowledging the feedback and thanking the customer.
If the review is negative, the company won't just avoid the review or sugarcoat its response. Protect America reaches out asking for information about the account to see how they can fix the proposed problem. That way, the company can privately message the customer and come to a conclusion. This shows that customer feedback is a priority, and not all companies take the time to make it one.
Protect America frequently asked questions
If the above information didn't answer all of your questions about Protect America, we answer some frequently asked questions below.
How much does Protect America cost?
Protect America's monthly cost ranges from $19.99–$42.99, depending on the monitoring package you choose. If you want a basic security package, pricing starts at $19.99 per month. If you prefer a more robust security package with home automation capabilities, you'll pay closer to $42.99 per month.
What's the price point for Protect America equipment?
Protect America does not charge for equipment. Equipment comes with the security package you select. Your overall price will only fluctuate based on the security package and monitoring plan you select.
Does Protect America equipment have a warranty?
Yes, Protect America has a lifetime equipment warranty.
Is Protect America a professional or do-it-yourself home security provider?
Protect America is a do-it-yourself home security provider. Equipment is user friendly and is simple to install yourself.
Does Protect America require a contract?
Yes, Protect America requires a three-year contract for its home security services. However, after the three years are up, you can opt into a month-to-month plan.
How do you cancel Protect America?
Like many home security companies, Protect America requires a three-year contract to keep its prices down. If you want to cancel the company's services, here are your options:
- Return the equipment and cancel your contract within 14 days of receiving your Protect America shipment.
- Transfer your contract to a friend or family member with Protect America's transfer option.
- Wait out the three-year contract and then transition to Protect America's month-to-month service that allows you to cancel anytime.
Are Protect America reviews positive?
Yes, 79 percent of Protect America reviews are 4 or 5 stars. The majority of Protect America reviews highlight the company's superior customer service, high-quality and easy-to-use equipment, simple DIY installation, and affordable pricing.
Is Protect America customer service satisfactory?
Yes, Protect America's customer service is the number one positive feedback that customers give the company. When taking a sample of Protect America reviews, 57 percent of reviewers noted the company's quality customer service.
How does Protect America compare to other home security companies?
- Reasonable monthly monitoring fee of $19.99–$42.99
- DIY installation
- No installation, equipment, or activation fees
- 3 monitoring options: wireless/broadband, landline, and cellular
- High-tech equipment
- Nationwide service
- 27 years in business
- Positive customer reviews
Learn More About Protect America
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