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Protect America

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Protect America Logo

9.2

Overall Score

Protect America

verified
Offers include free Protect America equipment such as motion detectors, door sensors, and window sensors. $0 in up-front costs.
1-(855) 969-9248

Headquartered in Austin, Texas, Protect America provides self-installed home security systems, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992. The company offers 24/7 professional monitoring through Criticom Monitoring Services. Protect America's monthly fees range from $19.99 to $42.99, which includes free equipment such as a control panel, motion detectors, door sensors and window sensors. While many do-it-yourself home security companies nickel and dime customers on equipment costs, Protect America provides free equipment with no upfront fees. Read Protect America reviews below to see what customers have to say about the home security provider.

The Good

  • Free Protect America Equipment
  • Protect America Cost—Low Monthly Monitoring Fee (as Low as $19.99)
  • No Installation Fees
  • Home Automation Features
  • Lifetime Equipment Warranty
  • 24/7 Video Monitoring
  • Positive Protect America Reviews
  • Time in Business

Free Protect America Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment included with most of its packages are as follows: One control panel, three door and window sensors, and one motion detector. The free door and window sensors have a 5-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions (though they are pet-friendly, ignoring movement from objects 40 pounds or less). Protect America equipment is high quality and completely free, beating out the majority of the home security company's competitors.

Protect America Cost—Low Monthly Monitoring Fee (as Low as $19.99)

Compared to the seemingly countless security provider options, Protect America is an alarm company that beats out competitors on one of the most important factors: price. The starting Protect America cost is as low as $19.99/month, giving customers 24/7 professional monitoring services for a very competitive rate, especially considering that Protect America equipment is included for free. Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies who offer free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with the Protect America cost.

No Installation Fees

Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.

Home Automation Features

At less than $20/month, you usually shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options. Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone.

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector. In addition, Protect America alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry. This type of superior customer service is another way Protect America has set itself apart from its competition.

24/7 Video Monitoring

Protect America has 24/7 live video monitoring for their security cameras. There is also a two-way voice capability service that enables communication on both ends.

Positive Protect America Reviews

As of November 2018, Protect America reviews are overwhelmingly positive, giving them a 4-star home security rating on BestCompany.com. Reaching nearly 2,000, Protect America reviews highlight exceptional customer service, quality equipment, and reasonable prices. Satisfactory Protect America reviews provide peace of mind that the home security company is respected by the majority of its current and past customers. 

Time in Business

Protect America alarm system has been in business since 1992. Having a home security company that has ample amounts of experience in alarm systems and burglar & theft situations can give homeowners peace of mind that their home and family will be in good hands. Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable. 

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The Bad

  • Cellular Monitoring (Recommended) Starts at $41.99/Month
  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of the alarm company is its 36-month contract. While lengthy contracts aren't unusual in the home security system industry, many do-it-yourself providers similar to Protect America have nixed contracts completely; however, a somewhat lengthy contract is much more common for companies who offer the low-cost monitoring fees and free equipment like Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole. 

Cancellation Terms

The terms of Protect America's contract aren't particularly forgiving either. If a customer decides to cancel their contract before the 36-month term, Protect America requires them to pay the full remaining balance. Many security providers only require customers to pay a percentage of the remaining balance. Consumers should make sure they carefully read the contract and fully understand the terms before they agree to a long-term agreement. 

Cellular Monitoring

While Protect America flaunts monthly prices "as low as $19.99," the fine print informs us that this cost is for landline monitoring only. For customers who want cellular monitoring and remote access to their system, packages start at $41.99/month. The higher cost for the cellular monitoring is due to the increased services and features available (such as remote control of a security camera, real-time alerts from motion sensors and other home automation features) that are not available with landline monitoring only. 

The Bottom Line

With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today. Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as home automation features. However, if you are not interested in signing a two-year contract (which can become expensive if you wish to cancel early), Protect America may not be the best fit. However, consumers may feel more comfortable signing a long-term contract after they read Protect America reviews (shown below). These Protect America security reviews indicate that the home security provider beats out most of its competition in terms of value for price and customer service and satisfaction.

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Call our recommended rep over at Protect America below.

1-(855) 969-9248

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User Reviews

4.2

1745 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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Lauren
November 14th, 2018 Avon Park, FL DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

When I called looking for basic information about a home security system I didn't expect to purchase something right away. I spoke with Jacqueline. She couldn't have been any sweeter, caring, compassionate and thorough! She was amazing in making sure I was aware of all they had to offer and helped me build my security system to fit my needs as well as my budget & went well above & beyond. She connected with me on a personal level which was very important to me and I have so much appreciation for. Amazing customer service and can't wait to work with them for years to come!

Helpful?

Verified Customer

Louise Dixon
November 13th, 2018 Holden, LA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I have had no problems and good customer service.o

Helpful?

Verified Customer

Myra Dolch
November 13th, 2018 Cincinnati, OH DETAILS
Value for your money
Quality of product or service
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Company trustworthiness

I like the service. i just wished the monitor could be charged and work in the event of black out

Helpful?

Verified Customer

Evelyn Gibson
November 13th, 2018 Philadelphia, PA DETAILS
Value for your money
Quality of product or service
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Company trustworthiness

They notified me when my alarm is turned on or off by owner, and are on the phone if the alarm is tripped. We can count on them.

Helpful?

Verified Customer

Gloria Jean Cobb
November 13th, 2018 St Louis, MO DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

They are the best when it comes to customer service

Helpful?

Verified Customer

Lorettn Donaubauer
November 13th, 2018 San Antonio, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Their secuity system was very easy to install

Helpful?

Verified Customer

Maureen Reisenweber
November 13th, 2018 Bethesda, MD DETAILS
Value for your money
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Customer service
Company trustworthiness

Easy to work with. Will repeat instructions until you are comfortable.

Helpful?

Verified Customer

Julia
November 13th, 2018 Orlando, FL DETAILS
Value for your money
Quality of product or service
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Company trustworthiness

They are thorough, when I call I always get my question answered quickly and professionally.

Helpful?

Verified Customer

Woodrow
November 13th, 2018 Philadelphia, PA DETAILS
Value for your money
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Customer service
Company trustworthiness

This service is fantastic, and the equipment is state of the art. It's all in one package at a reasonable price. I like that you can put the monitor anywhere as well.

Helpful?

Verified Customer

Connie
November 13th, 2018 Greensboro, NC DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Whenever I call with an issue or question, they are responsive and friendly. It would be nice if they had a shorter contract though.

Helpful?

Verified Customer

Lacresha
November 13th, 2018 Sandusky, OH DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Everything is reasonably priced, even the monthly service charge. I've never had a problem with the actual equipment, and customer service is professional.

Helpful?

Verified Customer

Anonymous
November 13th, 2018 Pride, LA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

It works fine, they call you if the alarm goes off.

Helpful?

Verified Customer

Jolene
November 13th, 2018 Cedar Rapids, IA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Any time I call in, they help me. They go through my alarms once a month. It's nice that I can come home and know my house wasn't disturbed.

Helpful?

Verified Customer

Willliam
November 13th, 2018 Twin Falls, ID DETAILS
Value for your money
Customer service
Company trustworthiness

The always answer quickly and return my calls. The equipment seems like good stuff.

Helpful?

Verified Customer

Sylvia
November 13th, 2018 Hayward, CA DETAILS
Value for your money
Quality of product or service
Customer service

When I was searching around, I wanted something that didn't have to be connected to a landline or hardwired. I wanted web-based security and Protect America offered that. I do have some issues with the cameras clicking and making a lot of noise. The camera can't decide if it's day or night.

Helpful?

Verified Customer

Avinash
November 13th, 2018 Ashburn, VA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Whenever I had to call them they would answer the call right away.

Helpful?

Verified Customer

Anonymous
November 13th, 2018 Warren, OH DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

It is affordable, easy to set up, and easy to use.

Helpful?

Verified Customer

Sharon
November 13th, 2018 Milwaukee, WI DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The product is not working, and they need better customer service.

Protect America Logo

Reply from Protect America

Protect AmericaNov 15, 2018

Hi Sharon, we’re sorry to hear your home security systems isn't working. At Protect America, we always pride ourselves in our reliable technology and service. If you’d like, could you please DM us with the full name of the account holder so that we may assist you with this? Thanks and please let us know if you have any questions!

Helpful?

Verified Customer

Tong
November 13th, 2018 San Jose, CA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Every time I call customer service, they quickly determine what's wrong and solve the problem.

Helpful?

Verified Customer

Anonymous
November 13th, 2018 Kissimmee, FL DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I think the contract is too long, you have to wait three years even if you want to change something.

Helpful?
Karen / Howard
November 9th, 2018 Kissimmee, FL DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The service is ok, but not what I expected. Sometimes I find it to be unreliable.

Protect America Logo

Reply from Protect America

Protect AmericaNov 12, 2018

Hi Karen, we’re sorry to hear about this! At Protect America, we always pride ourselves in our reliable technology and service. If you’d like, could you please DM us with the full name of the account holder so that we may assist you with this? Thanks and please let us know if you have any questions!

Helpful?

Verified Customer

Karilyn
November 8th, 2018 Deltona, FL DETAILS
Value for your money
Quality of product or service
Customer service

First was drawn to Protect America because of the price. The company has never gone above and beyond with their service.

Helpful?

Verified Customer

Scott
November 8th, 2018 Palm Bay, FL DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I wish the technician was a little slower on the phone. I love the wall mounted control panel.

Helpful?

Verified Customer

Mehdi
November 8th, 2018 Sunland, CA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Customer service has always been very helpful when I have called. They are very professional.

Helpful?

Verified Customer

Roger
November 8th, 2018 Joppa, MD DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The equipment offered by Protect America is nice. Customer service is below average.

Protect America Logo

Reply from Protect America

Protect AmericaNov 12, 2018

Hi Roger, we're certainly sorry to hear about your experience with our Customer Service. At Protect America, we want to correct any problems you're experiencing with our customer support. If you’d like, could you please DM us with the full name of the account holder so that we may assist you with this? Thanks and please let us know if you have any questions!

Helpful?

Verified Customer

Theron
November 8th, 2018 Dover, DE DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

There could be some improvements made on the device itself. If they rearranged their buttons, I would have a better experience with Protect America.

Helpful?

Verified Customer

Joe
November 8th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The price offered is fair, equipment offered is standard, and customer service has been good every time I have needed to call them.

Helpful?

Verified Customer

Alice / Maldonado
November 8th, 2018 Cape Coral, FL DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Whenever I have called them, they have helped me. The service works great.

Helpful?

Verified Customer

Gail / Veith
November 8th, 2018 Denver, CO DETAILS
Quality of product or service
Customer service

I like how I am able to look into my house whenever I want. I have had some problems with the camera and customer service.

Helpful?

Verified Customer

Kay
November 8th, 2018 Tavares, FL DETAILS
Value for your money
Quality of product or service
Customer service

Customer service is responsive and helpful. They are always willing to answer questions when I had them.

Helpful?

Verified Customer

Donna
November 8th, 2018 Bassett, VA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Protect America offers the best protection. I've had other home security companies but I haven't had a better service than what I have now.

Helpful?

Verified Customer

Anonymous
November 8th, 2018 Las Vegas, NV DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I was attracted to Protect America because of the prices that they offer. It is easy to use.

Helpful?

Verified Customer

Jovonne
November 8th, 2018 Cleveland, OH DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I wish they had better customer service. The transactions we have with each other aren't always the best. I like how I can see things on my phone through a mobile app.

Helpful?

Verified Customer

Sandra
November 8th, 2018 Kissimmee, FL DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Protect America is the one with the best prices. They have accurate surveillance.

Helpful?

Verified Customer

Antonio
November 8th, 2018 Fairburn, GA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The product is easy to install, The app is accurate, and I am able to control the thermostat, lights, and garage. They are responsive to the alarms.

Helpful?

Verified Customer

Tammy
November 8th, 2018 Cleveland, OH DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

There have been multiple false alarms. The cameras and service do not work correctly.

Helpful?

Verified Customer

Pheonicia
November 8th, 2018 Columbia, MS DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Protect America has always been there when we need them. They are very courteous.

Helpful?

Verified Customer

Kathleen
November 8th, 2018 Hampton, VA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I don't need customer service often but when I do it is great. I wish the quality of the cameras and mobile app could be better. The app is convenient.

Helpful?

Verified Customer

Paul
November 8th, 2018 Haymarket, VA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Customer service is very responsive. It is reliable and simple to work.

Helpful?

Verified Customer

Amy
November 8th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Protect America has the best service. They have always answered my questions. It was simple, and easy to install.

Helpful?