Protect America
check_circle VerifiedHeadquartered in Austin, Texas, Protect America provides self-installed home security systems, GPS, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992.
Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.
With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. The company has the highest overall rating in the home security industry on BestCompany.com as well as a quality star rating from consumers.
Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.
The Good
- Protect America Cost
- DIY Installation
- Home Automation Features
- Lifetime Equipment Warranty
- Variety of Home Security Packages
- 24/7 Video Monitoring
- Industry Experience
- Protect America Reviews
Protect America Cost
Protect America's monthly fee ranges from $19.99–$42.99. With these prices, the yearly cost ranges from $239–$503. Protect America's complete cost over the course of the 36-month contract ranges from $719–$1,511.
This price includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. Customers who purchase Protect America's basic home security package will pay $19.99 per month, and customers who purchase the more advanced package with cellular monitoring and remote access to their system will pay $42.99 per month.
The higher cost for the cellular monitoring is due to the increased services and features (such as remote control of a security camera, real-time alerts from motion sensors, and other home automation features) that are not available with landline monitoring only.
$42.99 per month for added features and cellular monitoring is still a competitive price and one of the most affordable offers in the market.
Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies offering free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.
Free Protect America Equipment
While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and includes the following with most of its packages:
- 1 control panel
- 3 door and window sensors
- 1 motion detector
The free door and window sensors have a five-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions. They are pet-friendly, ignoring movement from objects 40 pounds or less.
Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.
No Installation Fees
Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.
Money-Back Guarantee
Protect America offers a 15-day money-back guarantee on all of its products. This gives customers time to test out the company's service and its security system before fully committing to the contract.
DIY Installation
Protect America's home security system is a do-it-yourself solution that takes less than one hour to set up. DIY security systems are convenient because it allows consumers to skip pricey and lengthy professional installations.
Many home security providers require costly professional installation and can take weeks to set up a date and time that works with the customer's schedule. Customers are also likely to be more familiar with the security equipment since they are the ones setting it up.
Many Protect America reviews below reference the quick and simple installation as a major benefit and relief.
Home Automation Features
At less than $20 per month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options.
Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:
Protect America Mobile App
Protect America's mobile app gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, and other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease.
The app also sends notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction.
August Smart Lock Pro
The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.
With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app.
This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock. The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.
Linear Garage Door Controller
Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door while away from home. Your home never has to be left unprotected.
Z-Wave Light and Appliance Module
The Z-Wave technology module allows you to turn the lights on and off throughout your home as well as dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.
Amazon Echo Dot Integration
Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo.
Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.
Lifetime Equipment Warranty
All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.
Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry.
This type of superior customer service is another way Protect America has set itself apart from its competition.
Variety of Home Security Packages
Protect America offers multiple home security packages that you can customize to fit your particular needs. Each package includes free equipment, free activation, and professional 24/7 monitoring.
For a customized instant quote, you can contact Protect America through the "Visit Site" button at the top of this profile page. You can also upgrade any package to include smart home automation capabilities. Package details for Protect America's three main home security plans are below:
| Copper Package | Silver Package | Platinum Package |
| Standard control panel | Standard control panel | Standard control panel |
| 3 Door/window sensors | 9 Door/window sensors | 14 Door/window sensors |
| 1 Motion detector | 1 Motion detector | 1 Motion detector |
| 1 Yard sign | 1 Yard sign | 1 Yard sign |
| 4 door/window stickers | 4 door/window stickers | 4 door/window stickers |
24/7 Video Monitoring
Protect America's security cameras have 24/7 live video monitoring. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities.
Industry Experience
Protect America alarm system has been in business since 1992. Having a home security company that has ample experience in alarm systems and burglar and theft situations can give homeowners peace of mind that their home and family will be in good hands.
Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable.
Protect America Reviews
Protect America reviews are overwhelmingly positive, awarding them an extremely high star rating from consumers. Protect America reviews highlight exceptional customer service, quality equipment, simple installation, and affordable prices.
Satisfactory reviews for Protect America provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services.
The Bad
- 36-Month Contract
- Cancellation Terms
36-Month Contract
Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry.
A somewhat lengthy contract is much more common for companies that offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole.
Cancellation Terms
If customers decide to cancel their contracts before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs.
With this in mind, the long-term contract and cancellation terms may not be a problem.
The Bottom Line
With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today.
Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features.
Protect America does require a contract; however, contracts are not unusual for home security companies and Protect America's prices are one of the most affordable security solutions in the market. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).
Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.
Call our recommended rep over at Protect America below.
1-(855) 969-9248
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Protect America
User Reviews
Star Rating
2,897 Reviews
Review Breakdown
Sentiment Criteria
bookmark Featured Review
Greg Saenz
Worked with “Aly” this morning. She immediately came on line with me and helped me to tweak my system as well as made the zones that were on my phone app more user friendly for me. Best customer service I have ever received from ANY company EVER ! Would highly recommend the live chat customer service as the way to go. 15 year customer and Protect America is still the best !
Reply from Protect America
Aug 12, 2019
Thank you for the positive feedback, Greg!
bookmark Featured Review
Verified Customer
Arlisa
The monitoring service is very secure and make me feel safe. They are very alert and everything works well. I am very satisfied with the product and I have no complaints because the customer service is great. They are very professional. When my alarm went off, they called me immediately. Also you can't beat the price.
Reply from Protect America
Apr 28, 2019
Thank you for your feedback!
Verified Customer
Torsten
Easy to talk to, professional, quick and dependable
Reply from Protect America
Jan 24, 2020
Hi Torsten, Thank you for the positive review! Please let us know if we can provide you with any further assistance.
Verified Customer
Stanley Eddington
Great customer service, price and quality. Easy setup.
Reply from Protect America
Jan 24, 2020
Hi Stanley, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with any further assistance.
Verified Customer
Teresa Marshall
I have experienced several issues and only had this service for a little over a month.
Reply from Protect America
Jan 24, 2020
Hi Teresa, Thank you for the feedback. To help with your equipment, please send us a “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you with assistance once we verify you as a customer.
Verified Customer
Johnnie Braithwaite
Don't keep your word about the contract and no follow up on what is or was said I referred a person and was supposed to get another key forb but that hasn't happened
Reply from Protect America
Jan 24, 2020
Hi Johnnie, Thank you for the feedback. To better assist you with your referral, please send us a “Private Response” with the name and address associated with the account. A member of the Accounts team will reach out to you once we verify you as a customer.
Verified Customer
Roman Hackworth
Great service and support. Very professional.
Reply from Protect America
Jan 24, 2020
Hi Roman, Thanks for the positive feedback. Please let us know if we can provide you with any further assistance.
Verified Customer
Shayla Wells
Because my doorbell and thermostat is still not working. Going to have to pay someone to complete
Reply from Protect America
Jan 24, 2020
Hi Shayla, We would be more than happy to help with your equipment. Please send us a “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you with assistance once we verify you as a customer.
Verified Customer
Brian
Protect American provided the products that they promised at a fair price. Products were easy to install and all functioned as appropriate.
Reply from Protect America
Jan 24, 2020
Hi Brian, Thank you for the positive review! We’re happy to hear the installation was easy for you to complete. Please let us know if we can provide you with any further assistance.
Verified Customer
Elizabeth lawson
Horrible.getting thru to speak to the tech support is almost I'm possible right away when I called right before trial was over they gave me run around nd didn't call as said someone is able to bypass system nd they can't figure it out I hate this company it's the worst 1st expierience with home alarm EVER
Reply from Protect America
Jan 24, 2020
Hi Elizabeth, We appreciate your feedback. To improve your experience as a customer, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.
Joon Kim
One of the few companies I've dealt with that was comprehensive, knowledgeable, courteous, most if all very patient. Very good experience,
Reply from Protect America
Jan 22, 2020
Hi Joon, Thank you for taking the time to leave a review. We appreciate your feedback. Please let us know if we can provide you with any further assistance.
LADARRYL A BODY
It went ok, it wasn't great, customer service was fairly helpful, but some of the equipment is still not connected
Reply from Protect America
Jan 22, 2020
Hi there, Thank you for the feedback. We are more than happy to help with your equipment. Please send us a “public response” with the name and address associated with your account. Once we verify you as a customer, a team member will reach out to you.
Wayne Castilonia
To Alex J.…….SOOOO knowledgeable fixed my problem within minutes as compared to last week, a very polite tech tried to help but to no avail. to his supervisor K.C.S. If any one had to go, it is NOT ALEX OK? Very pleased. Wayne Castilonia
Reply from Protect America
Jan 21, 2020
Hi Wayne, Thank you for the review! We’re happy to hear that our Care team was able to help you with your system. Please let us know if we can provide you with any further assistance.
Verified Customer
Larry Pettaway
The system is pretty straight forward, most modern security companies are using the same system. It is just a matter of who is the cheapest each month.
Reply from Protect America
Jan 16, 2020
Hi Larry, Thanks for reaching out. Please let us know if we can provide you with any further assistance.
Verified Customer
LeRoy Linwood
Too many issues with installation. Still having issues with camera
Reply from Protect America
Jan 16, 2020
Hi LeRoy, We appreciate your feedback. To better assist you with any questions you might have about your camera, please leave us a “Private Response” with the name and address associated with your account. One of our Care team members will reach out to you once we verify you as a customer.
Verified Customer
John Mauser
I was treated with respect and they helped me out with with my questions assisted me with my order in a professional manor.
Reply from Protect America
Jan 16, 2020
Hi John, Thank you for taking the time to leave us a review. Please let us know if we can provide you with any further assistance.
SkylarPickens
The BEST!! No one is coming near my home without Protect America informing me! Simply amazing
Terry Stagg
It went well. The only thing that I'm not excited about is how the sensor units attach to the door and their associated frame.
Reply from Protect America
Jan 15, 2020
Hi Terry, Thank you for the review! To help you with any questions you might have about your equipment, please reply via “Private Response” with the name and address associated with your account. One of our Care team members will reach out to you once we verify you as a customer.
Halo
Protect America sales team is awesome.! THE SERVICE IS THE WORST. You have to perform a check up every 30days. The siren randomly gets turned off so if you set the alarm off you don’t know until the cops are knocking on your door. The hold time to speak to a rep is RIDICULOUS, even at 7am when they open. DO NOT CHOOSE THIS COMPANY!
Reply from Protect America
Jan 15, 2020
Hi Halo, We appreciate your feedback. Although we strive to handle each individual customer with special care and consideration, during peak times we do experience high call volumes. To better improve your experience as a customer we’re more than happy to pull up your account to review and answer any questions you may have in regards to your equipment. If you can, please reply via ‘Private Response’ with the name and address associated with your account. Once we verify you as a customer, one of our Care team members will reach out to you.
Verified Customer
Shawn
Very simple and good customer service. I liked that I didn't have to buy equipment
Reply from Protect America
Jan 14, 2020
Hi Shawn, Thanks for the positive review! Please let us know if we can provide you with any further assistance.
Verified Customer
Shaun
So far, customer service has been top notch.
Reply from Protect America
Jan 14, 2020
Hi Shaun, Thank you for the review. We’re happy to hear about your positive experience with our Care team. Please let us know if we can provide you with any further assistance.
Verified Customer
FEM
Price competitive. Lower monitoring fees. Easy!
Reply from Protect America
Jan 14, 2020
Hi there, Thank you for the positive review. Please let us know if we can provide you with any further assistance.
Verified Customer
Jack
Great support staff. Got good help with all questions.
Reply from Protect America
Jan 14, 2020
Hi Jack, Thanks for the positive feedback! Please let us know if we can provide you with any further assistance.
Rachel Hopper
It was very easy to set up. They walked me through everything and made sure I was comfortable with everything before ending the call.
Reply from Protect America
Jan 14, 2020
Hi Rachel, Thank you for the review. We’re happy to hear about your positive experience with our Care team. Please let us know if we can provide you with any further assistance.
Sharla
THIS IS THE WORST SERVICE EVER!!! AFTER BEING A CUSTOMER FOR 4 YEARS! I HAVE BEEN TRYING TO CANCEL MY SERVICES SINCE JUNE 2019 AND SERVICES ARE STILL NOT CANCELED. STILL BEING CHARGED FOR SERVICES THAT DONT WORK!!! ALL BECAUSE THE UNEDUCATED EMPLOYEES THAT IS NOT ON THE SAME PAGE/PROTOCOL/PROCEDURES IN THE CALL CENTER ENVIRONMENT. THIS IS RIDICULOUS!!! WHEN THE REPRESENTATIVES SEE I HAVE BEEN CALLING SINCE JUNE AND NOW TODAY I FINALLY GET THE EMAIL AND STILL HAVE TO PAY FOR ANOTHER MONTH OF SERVICE WHEN THE BOX DONT EVEN WORK!!! AND I ONLY GIVE THIS ONE STAR TO SUBMIT MY REVIEW. ❌❌❌❌❌I WOULD NOT RECOMMEND THESES SERVICES TO ANYONE❗️❗️❗️❗️❗️❌❌❌❌❌❌AND THE WHOLE REASON FOR WANTING TO CANCEL WAS BECAUSE I WOULD OPEN THE DOOR AND THE ALARM GO OFF 15 mins later. Front door open. HORRIBLE SERVICE❗️❗️❗️❗️ HORIBBLE CUSTOMER SERVICE
Reply from Protect America
Jan 09, 2020
Hi Sharla, Thank you for reaching out to us. We would be more than happy to assist you with any questions you may have in regards to your account. To go over your options, please reply via ‘private response’ with the name and address associated with the account. A member of the Accounts team will reach out to you once we verify you as a customer.
Verified Customer
Tracy
Their customer service was outstanding. They were extremely helpful, answered all questions, very patiently and walking us through, they were incredible to work with I love the display its actually beautiful to see all the pictures and it has exactly what we need today.
Verified Customer
Sydelle
Went with the for the price. They company is really knowledgeable and helpful. Equipment is average' nothing stellar, but it works.
Reply from Protect America
Jan 06, 2020
Hi Sydelle, Thank you for the review. We hope you continue to enjoy using our system. Please let us know if we can provide you with further assistance.
Verified Customer
Carlton
The touch screen control panel is really neat and cameras that I have are very good quality as far as picture. Protect America is very professional, very accommodating and explain things well - especially with installation. We like the price.
Reply from Protect America
Jan 06, 2020
Hi Carlton, Thanks for the feedback. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.
Verified Customer
Derek
Very professional and efficient. The doorbell sends texts too much and the motion doesn't actually record what's causing the motion. I think they should enhance the functionality of the doorbell. I do like that Protect America is willing to lock in my rate for the lifetime of my contract.
Verified Customer
Mickey
The gentleman that I talked to protect America was very, very good at explaining exactly what was going on and what would be included and how much i
Reply from Protect America
Jan 06, 2020
Hi Mickey, Thank you for the review. We’re happy to hear our team was able to help with your system. Please let us know if we can provide you with further assistance.
Verified Customer
Monica
The customer service was good. The only thing I didn't like was having to do all the sensors and stuff myself.
Reply from Protect America
Jan 06, 2020
Hi Monica, Thank you for the feedback. Please let us know if we can provide you with further assistance.
Verified Customer
Amon
They are very thorough. They took me through the process step by step very professionally. They walked me through the entire process and told me what to expect. The only thing I think they probably should do is include their in house sensors with the package they provide for the security system.
Reply from Protect America
Jan 06, 2020
Hi Amon, Thank you for the feedback. We’re happy to hear about your positive experience with installing your security equipment. Please let us know if we can provide you with further assistance.
Verified Customer
Ivon
It's easy and understandable to use. They are always open to answer my questions.
Reply from Protect America
Jan 06, 2020
Hi Ivon, Thank you for the review! We hope you continue to enjoy using our system. Please let us know if we can provide you with further assistance.
Verified Customer
Cassandra
They walked me through everything that I had questions on and were super polite and patient with me. It works amazingly well.
Reply from Protect America
Jan 06, 2020
Hi Cassandra, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if you need any further assistance.
Verified Customer
Les
I liked that it was wireless and came pre programmed. Everyone that we've talked to has been very thorough and very polite. I thought they were very professional, knowledgeable, and patient. I think it's pretty good equipment, probably could have better hardware and fastening.
Reply from Protect America
Jan 06, 2020
Hi Les, Thank you for the review. We’re happy to hear about your positive experience. Please let us know if you need any further assistance.
Verified Customer
Larry
I've spent time on the phone with customer service and they've always been pleasant and professional. They've been able to solve any problem that I've had. I'm thinking about upgrading to the next level system. The one I have is ok. The detectors and everything seem to be perfectly fine.
Reply from Protect America
Jan 06, 2020
Hi Larry, Thank you for taking the time to leave us a review. We’re happy to hear that our Care team was able to answer your questions. We would be more than happy to help answer any questions you may have about upgrading your system. Please send us a “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.
Verified Customer
Mike
Customer service is what sold me on Protect America. The lady who helped me actually gave me more information than I needed but it was very helpful. She walked me through every step and made sure I understood what I was getting. She wasn't selling me stuff I didn't need. She helped me determine what equipment I needed and if the bandwidth of what I had was sufficient. It was very easy to set up and very user friendly.
Reply from Protect America
Jan 06, 2020
Hi Mike, Thank you for the review! We’re happy to hear that our Care team was able to help you find the right equipment for your home. Please let us know if we can provide you with further assistance.
Verified Customer
Marie
The only thing we don't like is we had to do the install and it was kinda difficult.
Reply from Protect America
Jan 06, 2020
Hi Marie, Thank you for the review. Please let us know if we can provide you with any assistance regarding your system.
Verified Customer
Michael
Protect Americas customer service is outstanding, they were patient, reliable and did what they said they were going to do. I would highly recommend them. Their security system is extremely sensitive but still very workable and easy to use.
Reply from Protect America
Jan 06, 2020
Hi Michael, Thank you for taking the time to leave a review. Please let us know if we can provide you with any further assistance.
Verified Customer
Aaron
They were very helpful and they didn't try to sell me anything I didn't need. The contract ends after 3 years and then the rates go down.
Reply from Protect America
Jan 06, 2020
Hi Aaron, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if you need any further assistance.
Verified Customer
Quanazia
They were there when I needed them and did my walk through pretty good. They do really good but my panel or my phone pick up the signal kind of slow. The best thing is my doorbell camera.
Reply from Protect America
Jan 06, 2020
Hi Quanazia, Thank you for the review! To provide you with further assistance regarding your signal, please send us a “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.
Verified Customer
Betty
Very friendly. The equipment was not that easy to put up. I think it's a good protection plan but they should have someone to install the equipment. Other than that it's pretty reasonable.
Verified Customer
Wendell
Easy to install yourself and the price is low. They are very helpful.
Verified Customer
Bruce
It seems to be working. They've been very responsive. The best thing is ease of use.
Reply from Protect America
Jan 06, 2020
Hi Bruce, Thank you for the review. We’re happy to hear about your positive experience. Please let us know if we can provide you with any further assistance.
Verified Customer
Pat
It's exactly what I was looking for. Protect America was very informative and helpful.
Reply from Protect America
Jan 06, 2020
Hi Pat, Thank you for the review! Please let us know if we can provide you with any further assistance.
Verified Customer
Cathy
It works. We had a break in this morning. The communication is the best thing when something is happening they contact you immediately. When we call in and talk to them they should have notes so when another representative is talking to us they can see what was done.
Reply from Protect America
Jan 06, 2020
Hi Cathy, Thank you for taking the time to leave a review. We’re happy to hear our system was able to help in your time of need. Please let us know if you need any further assistance.
Verified Customer
Beth
They were friendly, responsive and knowledgeable. I haven't had it that long so I don't know if it's going to stand up to repeated use or not.
Reply from Protect America
Jan 06, 2020
Hi Beth, Thank you for the review! Please let us know if we can provide you with any further assistance.
Peter
This is not a good company. Stay away, BUYER BEWARE. Their customer service is dreadful to say the least. They always have a long wait time but today the wait time was almost 6 hours. Their online help person lied and said it was a 51 minute wait. This was after a 2 day wait for a call back last week and an almost 5 hour wait 2 months ago. Their online person was rude and unreasonable. We have had so many problems with the equipment and have had to call so many times, but their unresponsiveness has been deafening. We are locked into a contract and can’t get out so they don’t even appear to care.
Reply from Protect America
Dec 31, 2019
Hi Peter, We appreciate your feedback. Although we strive to handle each individual customer with special care and consideration, during peak times we do experience high call volumes. We’re more than happy to pull up your account and review your available options regarding your agreement. Please reply via ‘Private Response’ with the name and address associated with your account. Once we verify you as a customer, one of our Accounts team members will reach out to you.
Emily
I will be finding a different security provider once my contract is up (which I believe is this september). I have expressed my concerns with our signal loss on our system which occurs usually a few times a month now. This did not happen when we first were customers which I find a bit odd. I understand it has to do with the cell tower service etc but then why does my cell phone keep a constant signal? Yall mailed me a signal booster which also worked for a while but it isnt a total fix. Thankfully it was free of charge. I installed it myself then chatted with a rep who had me take it apart and redo it the exact same way I had done it! Wasted my time while I am juggling little ones. Yall need a video tutorial on the signal booster install so customers dont have to get help with the install from your reps. I feel protect america has few "good" reps. I also went on Facebook to the Protect america page to express my dissatisfaction with my initial experience. I was sleep deprived at the time with a newborn and I had a sales-y rep sell me a silver package basically. But they acted like they were "throwing in" all kinds of free stuff. I feel deceived still about that. And I totally forgot to add in a smoke alarm at the time. But when I reached back out after i install my equipment every rep i have spoken to would not even give us like 20% off on the smoke alarm so my kids are safe. Ticks me off and i finally just bought one. Cant believe it was like $90! Insane. My husband is air force and he has worked in security for years installing commercial systems so i know you guys dont even pay half of that for a smoke alarm. Yall could have earned my continued business and I have reached put a few times and your reps seem to not care and have zero ability to authorize even a slight discount. This mama is tucked still. And I told the last rep I spoke to before buying my smoke alarm that I will be leaving protect america once my contract is up in several months. Terrible customer service for existing customers!
Reply from Protect America
Dec 31, 2019
Hi Emily, We apologize for your experience with our customer service team. At Protect America we strive to handle each customer with special care and consideration. If you can, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.
Verified Customer
Teresa Suttles
Good value for the money. easy installation. good customer service
Reply from Protect America
Dec 30, 2019
Hi Teresa, Thank you for the review. We’re happy to hear about your easy installation and positive experience with our Care team. Please let us know if we can provide you with further assistance.