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8.9

Overall Score

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Headquartered in Austin, Texas, Protect America provides self-installed home security systems and monitoring services. and automation solutions and has serviced nearly half a million homes since 1992. The company offers 24/7 professional monitoring through Criticom Monitoring Services. Protect America's monthly fees range from $19.99 to $42.99, which includes free equipment such as a control panel, motion detectors, door sensors and window and door/window sensors. While many do-it-yourself security system providers nickel and dime customers on equipment costs, Protect America provides free equipment with no upfront fees.

The Good

  • Free Equipment
  • Low Monthly Fee (as low as $19.99)
  • Home Automation Features
  • Lifetime Equipment Warranty
  • 24/7 Landline, Cellular, and Broadband Monitoring

Free Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America offers the following free equipment with most of its packages: One control panel, three door and window sensors, and one motion detector. The free camera is equipped with 720p HD video quality, with a 25-frames-per-second feed and a 60 degree field of view. It also has night-vision capabilities and two-way audio, allowing you to hear what’s going on and even talk back using Protect America’s app. The free door and window sensors have a 5-year battery life and can be quickly and easily self-installed. Lastly, the wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions (though they are pet friendly, ignoring movement from objects 40 pounds or less).

Low Monthly Monitoring Fee

Compared to the seemingly countless security provider options, Protect America beats out competitors on one of the most important factors: price. At a monthly cost as low as $19.99/month, customers get 24/7 professional monitoring for a very competitive rate, especially considering the free equipment that is included.  Compared to other do-it-yourself solutions, this price is very low. Most self-installed security system companies who offer free equipment simply make you pay for it in the form of a high monthly monitoring costs. This isn't the case with Protect America.

Home Automation Features

At less than $20/month, you usually shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options. Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone.

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. In addition, Protect America provides home security monitoring through landline (least expensive), broadband and cellular communication; it's a rarity for companies to provide all three of these warranties in the residential security system industry. This type of superior customer service is another way Protect America has set itself apart from its competition.

The Bad

  • Cellular Monitoring (Recommended) Starts at $41.99/Month
  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of Protect America is its 36-month contract. While lengthy contracts aren't unusual in the home security system industry, many do-it-yourself providers similar to Protect America have nixed contracts completely; however, a somewhat lengthy contract is much more common for companies who offer the low-cost monitoring fees and free equipment like Protect America does. 

Cancellation Terms

The terms of Protect America's contract aren't particularly forgiving either. If a customer decides to cancel their contract before the 36-month term, Protect America requires them to pay the full remaining balance. Many security providers only require customers to pay a percentage of the remaining balance. Consumers should make sure they carefully read the contract and fully understand the terms before they agree to a long-term agreement. 

Cellular Monitoring

While Protect America flaunts monthly prices "as low as $19.99," the fine print informs us that this cost is for landline monitoring only. For customers who want cellular monitoring and remote access to their system, packages start at $41.99/month. The higher cost for the cellular monitoring is due to the increased services and features available (such as remote control of camera, sensor alerts and other home automation features) that are not available with landline monitoring only. 

The Bottom Line

With an impressive array of free equipment, low monthly fees, zero upfront costs, and a free moving option, Protect America is one of the most affordable home security solutions on the market today. Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as home automation features. However, if you are not interested in signing a two-year contract (which can become expensive if you wish to cancel early), Protect America may not be the best fit. However, consumers may feel more comfortable signing a long-term contract after they read some of the Protect America’s reviews (shown below). These reviews indicate that Protect America beats out most of its competition in terms of value for price and customer service and satisfaction.

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User Reviews

4.2

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10

Paul

February 13th, 2018 Glendora, CA

Recently purchased a system through Protect America. The customer service I received from Gerard and Shawn was world class. Thanks guys!!!

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Reply from Protect America

Protect America Feb. 13, 2018

Hi Paul, We appreciate the feedback. Our security specialists work hard and while we work to incorporate all feedback, we always enjoy hearing these success stories. Thanks again for your business! -Adam

Helpful?

8

J

February 12th, 2018 Stockton, CA DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Great customer service, but slightly expensive. Also not as versatile as I desired.

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2

Lisa

February 12th, 2018 Corona, CA DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Never followed up with me or returned my call

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Reply from Protect America

Protect America Feb. 12, 2018

Hi Lisa, Thanks for taking the time to leave us feedback on your experience. We pride ourselves on our security specialists responsiveness. We apologize you haven't been contacted sooner and will reach out to you now. Thanks! -Adam

Helpful?

2

s a robbins

February 12th, 2018 Torrance, CA DETAILS

Customer Service
Company trustworthiness

did not receive proposal prmoised...got 6 e/m ads in 5 dayss

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Reply from Protect America

Protect America Feb. 12, 2018

Hi there, Thanks for taking the time to provide us with feedback. We would love to send you a proposal - can you send us a direct message with your information? Thanks! -Adam

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2

Rachel Stoddard

February 12th, 2018 Byron Center, MI DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Never requested a call. Now I'm called 10 times a day.

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Reply from Protect America

Protect America Feb. 12, 2018

Hi Rachel, Thanks for taking the time to leave us feedback on your experience. We apologize for the mix up. Feel free to DM us with you information so we can look into this and remove you from our prospective customer list. Thanks! -Adam

Helpful?

4

N/A

February 12th, 2018 Humble, TX DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

I called them one time to get a quote. The price of the quote was much higher than what they have listed on the website. I told the representative that I would call back if I was intrested (which I wasn't). They then continued to call me 3+ times a day for over a week. I answered a few of the calls just to tell them I wasn't intrested, but when the calls continued I had to block the number. I would consider this harassment.

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Reply from Protect America

Protect America Feb. 12, 2018

Hi there, Thanks for taking the time to leave us feedback on your experience. Our security specialists follow up with prospective customers to make sure they are able to provide them with the most up to date security solutions. We apologize if you do not wish to receive calls. If you need any assistance on being removed from our call list please DM us. Thanks! -Adam

Helpful?

10

Robert Dawkins

February 12th, 2018 Townsend, DE DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Both individuals were professional and polite

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2

Loletha Rattler

February 12th, 2018 Chicago, IL DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

They couldnt help me due to a credit check. A credit check shouldnt be used to define a person. We all hit a rough patch every once in a while.

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Reply from Protect America

Protect America Feb. 12, 2018

Hi Loletha, Thanks for taking the time to leave us feedback on your experience. We understand credit should not be a barrier to protecting your home. Typically if someone's credit is low, we simply require a small activation fee. Please feel free to direct message us your information if you would like further assistance. 😊 Thanks! -Adam

Helpful?

6

Jason J

February 12th, 2018 Orlando, FL DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

So far it has been easy to install. Just got it so the rest remains to be seen.

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8

Abby

February 12th, 2018 Splendora, TX DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

The agent I spoke w/ was very knowledgeable

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6

Ryan

February 12th, 2018 New Iberia, LA DETAILS

Value for your money
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Company trustworthiness

Never was called back with a quote. So I never really had a chance to experience any customer service.

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8

sara

February 12th, 2018 Plano, TX DETAILS

Value for your money
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Customer Service
Company trustworthiness

i learned of their quality though on line research.

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2

chris benten

February 12th, 2018 Cedar Park, TX DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Website has no products or pricing therefore PA comes across has scamming hard sell company. No thanks.

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Reply from Protect America

Protect America Feb. 12, 2018

Hi Chris, Thanks for taking the time to leave us feedback on our pricing. The reason we don't list prices on our website is that we customize our security solutions for each customer. As such, no two prices are the same. If you would like assistance with a quote feel free to call one of our security solutions specialists at 1-800-951-5190 or send us a direct message here. 😊 Thanks! -Adam

Helpful?

6

Jund

February 10th, 2018 Killeen, TX

Just recently called for prices so I could compare. The gentleman I spoke to was great. However I don't like the pressure they try to put on you to get their system. It's a 3 year commitment, when I told them I wanted to discuss with my husband as well as compare their system with other systems, I'm told that the only way to get the prices we discussed was to commit now during the 1st call. Hello??? It's like a threat. Not wanting people to make a good choice that suits there budget or to be able to compare what other companies offer. But to make a quick decision. If the company truly stood behind how great they were they wouldn't fear you shopping around before commiting to a 3 year commitment. If so choose this company and call back and I am not honored the prices we 1st discussed, I'll be back and re-rate this company and go with another company. If they do honor it, Ill come back and re-rate as well.

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Reply from Protect America

Protect America Feb. 12, 2018

Hi Jund, Thanks for taking the time to leave us feedback on your experience. As part of our efforts to reward our new customers we do introduce time sensitive offers. Please feel free to direct message us and we can get you set up with the right security plan for you. Thanks! -Adam

Helpful?

2

Balint

February 10th, 2018 Jamaica Plain, MA DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Horrible company. AVOID I have tried to cancel my contract that they locked me in for three years. There is no way of canceling, not even by calling or emailing. When I told them that I wanted to cancel, they kept passing me from one department to another. Their answer was that I had to wait until my term is over, and they only accept a written cancelation 30 days before the contract is over. I have never heard such a thing, I am very angry and feel scammed by this stupid company.

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Reply from Protect America

Protect America Feb. 12, 2018

Hi Balint, Thanks for taking the time to leave us feedback on your experience. As you mentioned in your review, we do have 3 year monitoring contract - which is industry standard- followed by month to month service which you can cancel any time. We recently added a new cancelling option where we will send you a link so you can conveniently cancel. If you need any other assistance please send us a direct message. Thanks! -Adam

Helpful?

10

Sarah Bettencourt

February 6th, 2018 Mesa, AZ

I haven't signed up for services yet because I'm not getting a house until November, BUT they were thorough and honest. They really helped me evaluate Protect America VS other companies.

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Reply from Protect America

Protect America Feb. 6, 2018

Hi Sarah, we appreciate you taking the time to leave us feedback on your experience. We are glad we were able to assist you in evaluating the home security landscape. We look forward to protecting your future home! -Adam

Helpful?

10

Change A. E Seengow

February 2nd, 2018 Los Angeles, CA DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Carl was very responsive with communication. He helped install 20 solar panelson our house. The production is great and we are thrilled with the results. Would highly recommend this company.

Helpful?

4

Roy Atwater

January 30th, 2018 Otsego, MI DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

I didn't receive all that was discussed in initial phone call for set and approval. Not at all satisfied!

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Reply from Protect America

Protect America Jan. 31, 2018

Hi Roy, we appreciate you taking the time to leave us feedback. We are always looking for new ways to improve our customers' experience. Could you DM us with additional details so we can assist? Thanks! -Adam

Helpful?

2

Robert

January 30th, 2018 Seattle, WA DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Beware, please read the other reviews about how Protect America will continue to automatically charge your account even after your contract is over. They will also shake you down for $5 to terminate your service even after you have fulfill your contract. They are shady

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Reply from Protect America

Protect America Jan. 31, 2018

Hi Robert, we appreciate you taking the time to leave us feedback. We are always looking for new ways to improve our customers' experience. We pride ourselves on the clarity of our contract - which is a price match guarantee, 36 month locked in rate - that goes to a month to month term following its completion. If you need assistance canceling please DM us and we'd be happy to help. Thanks! -Adam

Helpful?

4

Francene

January 29th, 2018 Carol Stream, IL

There are no rates anywhere on their website. Don’t want a high pressure sales call.

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Reply from Protect America

Protect America Jan. 31, 2018

Hi Francene, we appreciate you taking the time to leave us feedback. We are always looking for new ways to improve our customers' experience. We pride ourselves on providing an industry leading customized home security package for our customers - as such, prices vary depending on the equipment you need to best protect your home. We would be happy to provide you with a quote. Thanks! -Adam

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10

Ryan Boals

January 29th, 2018 Big Prairie, OH

Thought it was helpful just still like to see lower rates

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8

Yaniris Peralta

January 29th, 2018 Fort Lauderdale, FL DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Just started with this company & I'd say it is overall good. There are some things I believe could be better like the camera & the system itself. I don't like the constant beeping when turned on.

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8

Ibrahim Abdulrahim

January 28th, 2018 San Diego, CA

I was told one thing on the phone about the equipment and price when the service person arrived I was told completely something different

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10

Jennifer Koepl

January 28th, 2018 Thomson, GA

They were very professional and not pushy!

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10

Jane Russell

January 28th, 2018 Louisville, KY

Great company, great and caring customer service representatives who care and listen to customers needs.

Helpful?

8

Dave Lee

January 27th, 2018 Kennewick, WA

Company with integrity...a rare commodity these days!

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10

Susan

January 26th, 2018 Arizona City, AZ DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

I am very satisfied with the service of Protect America. I get notices right when something happens. Also they were very helpful with setting up the system. I feel safe knowing I'm in good hands. Thank You

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2

R prisant

January 26th, 2018

I do not think that Protect America is honest in their representation of their product. I talk with some of the former customers and current customers. They seem to think they are eager to sign you up, but customer service was lacking. I live in Georgia if I needed help I would have someone to have to talk me thru problem in another state. That is unacceptable. From former Custer's they seem to think the equipment is outdated. That is why it fails so much. After I did my due diligence on checking them out with BBB in several states, and thousands of complaints in others areas I could not afford to risk my life and property on this company

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Reply from Protect America

Protect America Jan. 31, 2018

Hi R prisant, we appreciate you taking the time to leave us feedback. We pride ourselves on being pioneers in the customer installed home security space - a business model which cuts out the door to door installation guy and passes the savings along to our customers. Our techs are extremely well trained and walk our customers through this process remotely - so they do not need to be located in the same city. Feel free to DM us and we would be happy to assist you with any further questions you may have. Thanks! -Adam

Helpful?

10

Vanessa O'Neal-Campbell

January 26th, 2018 Manchester, CT

Everyone who worked with me from the start of the sale to delivery and then the installation of the alarm system, was very courteous and professional. It made the installment very easy.

Helpful?

10

Daniel Witt

January 26th, 2018 Paris, TX

Thanks for letting me express the relief I have with the package that Protect America gave me. I am much less worried about my House when I leave town. Because I know that my place is well protected. I'm very happy with the service I have received.

Helpful?

2

Matt

January 26th, 2018 Winter Haven, FL

They would not stop calling even after I said I wasn’t interested

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Reply from Protect America

Protect America Jan. 31, 2018

Hi Matt, we appreciate you taking the time to leave us feedback. We are always looking for new ways to improve our customers' experience. Could you DM us with additional details if you are still experiencing this issue? Thanks! -Adam

Helpful?

10

Sampson Adu-Poku

January 25th, 2018 Andover, CT DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Sales person was very honest and installation was easy. Works well and did not break the bank like others do.

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8

Sandra

January 25th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

They are knowledgeable, helpful, and nice. The product is working well thus far.

Helpful?

2

Carlotta Foster

January 25th, 2018 Minneapolis, MN DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

You are liars and you will do anything to make a sale. Extremely disappointed with this company and how you tried to trick me into buying your system. Now I have to jump through hoops to get my money back!

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Reply from Protect America

Protect America Jan. 31, 2018

Hi Carlotta, we appreciate you taking the time to leave us feedback. We are always looking for new ways to improve our customers' experience. It sounds like you've felt your experience was less than ideal. Could you DM us with additional details so we can assist? Thanks! -Adam

Helpful?

2

Patrick Bright

January 25th, 2018 Pittsburgh, PA

Heavy, high pressure sales pitch. Tried to get me to sign up on the spot. Wouldn't email proposal.

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Reply from Protect America

Protect America Jan. 31, 2018

Hi Patrick, we appreciate you taking the time to leave us feedback. We are always looking for new ways to improve our customers' experience. Could you DM us with additional details so we can send a proposal along? Thanks! -Adam

Helpful?

10

Elizabeth

January 23rd, 2018 Cleveland, OH

The representative who called me was extremely helpful and very knowledgeable. They told me a lot of info of which I was unaware. Unfortunately, I could not convince my boyfriend that this expense was necessary

Helpful?

2

Josh W

January 23rd, 2018 Sanford, FL

Took days to call me after I requested a quote. Once they did start calling they wouldn’t stop. 3-4 calls per day even after I told them that I went with another company. Completely unprofessional!

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Reply from Protect America

Protect America Jan. 25, 2018

Hi josh, We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance. -Adam

Helpful?

2

Walter Wittke

January 23rd, 2018 Fernandina Beach, FL DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

They tried to make me keep paying for service after my contract was expired.

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Reply from Protect America

Protect America Feb. 12, 2018

Hi Walter, Thank you for taking the time to leave us feedback. We do have an industry standard 36 month contract, after which your service goes month to month. Please feel free to direct message us if you have any additional questions. We appreciate you being a customer and hope we've done a great job securing your home. -Adam

Helpful?

2

Raj .

January 23rd, 2018 Irving, TX DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Poor product quality - not as mentioned in the description

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Reply from Protect America

Protect America Feb. 12, 2018

Hi Karosi, Thank you for taking the time to leave us feedback. We pride ourselves in having the highest quality home security products in the industry. If you have any questions about any of our products please feel free to message us. -Adam

Helpful?

10

Beamers!

January 23rd, 2018 Jackson, MS DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Protect America was responsive, open, and honest.

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