Protect America

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Headquartered in Austin, Texas, Protect America provides self-installed home security and automation solutions and has serviced nearly half a million homes since 1992. The company offers 24/7 professional monitoring through Criticom Monitoring Services. Protect America's monthly fees range from $19.99 to $42.99, which includes free equipment such as a control panel, motion detectors, and door/window sensors. While many do-it-yourself security providers nickel and dime customers on equipment costs, Protect America provides free equipment with no upfront fee.

The Good

  • Free Equipment
  • Low Monthly Fee (as low as $19.99)
  • Home Automation Features
  • Lifetime Equipment Warranty
  • 24/7 Landline, Cellular, and Broadband Monitoring

Free Equipment, Low Monthly Fee, Monitoring

In a sea of endless security provider options, Protect America beats out competitors on one of the most important factors: price. At a monthly cost as low as $19.99/month, customers get 24/7 professional monitoring and free equipment (one control panel, three door/window sensors, and a motion detector). Even for a do-it-yourself solution, this price is pretty incredible. While most self-installed security companies are able to provide low monthly monitoring fees, they usually make up for the savings in equipment costs.

Home Automation Features

At less than $20/month, you usually shouldn't expect home automation features; however, Protect America comes through on the wireless control options. Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone.

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. In addition, Protect America provides home security monitoring through landline (least expensive), broadband and cellular communication; it's a rarity for companies to provide all three in the residential security industry.

The Bad

  • Cellular Monitoring (Recommended) Starts at $41.99/Month
  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of Protect America is its 36-month contract. While lengthy contracts aren't unusual in the security industry, many do-it-yourself providers similar to Protect America have nixed contracts completely; however, a contract is likely where the company makes up for these risks.

Cancellation Terms

The terms of Protect America's contract aren't particularly forgiving either. If customers decide to cancel their contract before the 36-month term, Protect America requires them to pay the full remaining balance (many security providers only require customers to pay a percentage of the remaining balance).

Cellular Monitoring

And while the company flaunts monthly prices "as low as $19.99," the fine print informs us that this cost is for landline monitoring only. For customers who want cellular monitoring and remote access to their system, packages start at $41.99/month.

The Bottom Line

With low monthly fees, zero upfront costs, and a free moving option, Protect America is one of the most affordable home security solutions on the market today. Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as home automation features; however, if you are not interested in signing a long-term contract (which can become expensive if you wish to cancel early), Protect America may not be the best fit. That said, this company will more than likely satisfy the majority of your home security needs, and all at a great price.

We'll Introduce You!

Call our recommended rep over at Protect America below.

1-(844) 946-8378

899 Protect America Reviews

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  • User Score

    2

    September 18th, 2017 Durham, NC

    My system does not work and it probably don't work because I did not know what I was doing when I set it up. They don't send a person to set it up for you. You have to do it yourself.

    Was this review helpful?

    8 1
  • User Score

    10

    September 18th, 2017 Levittown, PA

    They are very knowledgeable about their service and products. And always nice to talk to and very patient.

    Was this review helpful?

    3 0
  • User Score

    10

    September 18th, 2017 Converse, TX

    Quick response and very helpful with questions

    Was this review helpful?

    2 0
  • User Score

    1

    September 18th, 2017 Oceanside, CA

    I have tried for YEARS to cancel my account and continue to be roadblocked because it was opened by my husband.

    Was this review helpful?

    6 0
  • User Score

    10

    September 18th, 2017 Richmond, VA

    Because they are always on the job.Some times I forget to turn off my alarm when I come down stairs it goes off and you protect will call me right away that's just one of my many things i some times forget

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    3 0
  • User Score

    10

    September 18th, 2017 Bell Gardens, CA

    they are the most reasonably and very good service

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    1 0
  • User Score

    10

    September 18th, 2017

    They are easy to use, competitively priced and their staff is always helpful when I call for technically assistance.

    Was this review helpful?

    2 0
  • User Score

    10

    September 18th, 2017 Zephyrhills, FL

    all of the people are grate when speaking to them and fix any and all problems quickly.

    Was this review helpful?

    0 0
  • User Score

    10

    September 18th, 2017 Pinola, MS

    Any time I have had problems with equipment they help me fix the problem right over the computer or phone. If I was out of town and alarm went off they would notify me, call the police and then call me back to let me know what the police found. Their customer service is always nice and friendly and more than happy to assist with any questions or problems you may have. Very happy with Protest America!!

    Was this review helpful?

    1 0
  • User Score

    9

    September 18th, 2017 Los Angeles, CA

    Had no problems and fast response when we need answers and help.

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    0 0
  • User Score

    10

    September 18th, 2017 Sorrento, FL

    They have been great to work with, and provide a great product.

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    1 0
  • User Score

    2

    September 18th, 2017 San Diego, CA

    Ease of installation. Did function when burglar went through three different monitored doors. Poor customer service.

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    4 0
  • User Score

    10

    September 18th, 2017 Charlotte, NC

    customer and technician services excellent

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    1 0
  • User Score

    10

    September 18th, 2017 Hobbs, NM

    They are always great in helping me solve my problems

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    1 0
  • User Score

    9

    September 18th, 2017 Charleston, WV

    Reliable and great afforable montoring service.

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    1 0
  • User Score

    10

    September 18th, 2017 Montgomery, AL

    Prompt response to alarms and making sure that all is well.

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    1 0
  • User Score

    1

    September 18th, 2017 Passaic, NJ

    My system has been unplugged for 2 months and no one has called me. Most of the sensors have been inactive much longer. they are frauds.

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    1 0
  • User Score

    9

    September 18th, 2017 San Antonio, TX

    good service, good product, helpful and knowledgeable people

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    0 0
  • User Score

    9

    September 18th, 2017 Raeford, NC

    Good customer service. Easy to talk to on the for steps to check your machine.

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    0 0
  • User Score

    9

    September 18th, 2017 Gainesville, GA

    I've been a customer for over ten years and I've never really had any problems with my system or the company.

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    1 0