Protect America
check_circleverifiedHeadquartered in Austin, Texas, Protect America provides self-installed home security systems, GPS, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992.
Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.
With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. The company has the highest overall rating in the home security industry on BestCompany.com as well as a quality star rating from consumers.
Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.
The Good
- Protect America Cost
- DIY Installation
- Home Automation Features
- Lifetime Equipment Warranty
- Variety of Home Security Packages
- 24/7 Video Monitoring
- Industry Experience
- Protect America Reviews
Protect America Cost
Protect America's monthly fee ranges from $19.99–$41.99. With these prices, the yearly cost ranges from $239–$503. Protect America's complete cost over the course of the 36-month contract ranges from $719–$1,511.
This price includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. Customers who purchase Protect America's basic home security package will pay $19.99 per month, and customers who purchase the more advanced package with cellular monitoring and remote access to their system will pay $41.99 per month.
The higher cost for the cellular monitoring is due to the increased services and features (such as remote control of a security camera, real-time alerts from motion sensors, and other home automation features) that are not available with landline monitoring only.
$41.99 per month for added features and cellular monitoring is still a competitive price and one of the most affordable offers in the market.
Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies offering free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.
Free Protect America Equipment
While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and includes the following with most of its packages:
- 1 control panel
- 3 door and window sensors
- 1 motion detector
The free door and window sensors have a five-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions. They are pet-friendly, ignoring movement from objects 40 pounds or less.
Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.
No Installation Fees
Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.
Money-Back Guarantee
Protect America offers a 15-day money-back guarantee on all of its products. This gives customers time to test out the company's service and its security system before fully committing to the contract.
DIY Installation
Protect America's home security system is a do-it-yourself solution that takes less than one hour to set up. DIY security systems are convenient because it allows consumers to skip pricey and lengthy professional installations.
Many home security providers require costly professional installation and can take weeks to set up a date and time that works with the customer's schedule. Customers are also likely to be more familiar with the security equipment since they are the ones setting it up.
Many Protect America reviews below reference the quick and simple installation as a major benefit and relief.
Home Automation Features
At less than $20 per month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options.
Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:
Protect America Mobile App
Protect America's mobile app gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, and other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease.
The app also sends notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction.
August Smart Lock Pro
The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.
With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app.
This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock. The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.
Linear Garage Door Controller
Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door while away from home. Your home never has to be left unprotected.
Z-Wave Light and Appliance Module
The Z-Wave technology module allows you to turn the lights on and off throughout your home as well as dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.
Amazon Echo Dot Integration
Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo.
Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.
Lifetime Equipment Warranty
All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.
Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry.
This type of superior customer service is another way Protect America has set itself apart from its competition.
Variety of Home Security Packages
Protect America offers multiple home security packages that you can customize to fit your particular needs. Each package includes free equipment, free activation, and professional 24/7 monitoring.
You can also upgrade any package to include smart home automation capabilities. For a customized instant quote, you can contact Protect America through the "Visit Site" button at the top of this profile page. Package details for Protect America's three main home security plans are below:
Copper Package
- Standard control panel
- 3 door/window sensors
- 1 motion detector
- 1 yard sign
- 4 door/window stickers
Silver Package
- Standard control panel
- 9 door/window sensors
- 1 motion detector
- 1 yard sign
- 4 door/window stickers
Platinum Package
- Standard control panel
- 14 door/window sensors
- 1 motion detector
- 1 yard sign
- 4 door/window stickers
24/7 Video Monitoring
Protect America's security cameras have 24/7 live video monitoring. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities.
Industry Experience
Protect America alarm system has been in business since 1992. Having a home security company that has ample experience in alarm systems and burglar and theft situations can give homeowners peace of mind that their home and family will be in good hands.
Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable.
Protect America Reviews
Protect America reviews are overwhelmingly positive, awarding them an extremely high star rating from consumers. Protect America reviews highlight exceptional customer service, quality equipment, simple installation, and affordable prices.
Satisfactory reviews for Protect America provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services.
The Bad
- 36-Month Contract
- Cancellation Terms
36-Month Contract
Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry.
A somewhat lengthy contract is much more common for companies that offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole.
Cancellation Terms
If customers decide to cancel their contracts before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs.
With this in mind, the long-term contract and cancellation terms may not be a problem.
The Bottom Line
With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today.
Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features.
Protect America does require a contract; however, contracts are not unusual for home security companies and Protect America's prices are one of the most affordable security solutions in the market. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).
Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.
Call our recommended rep over at Protect America below.
1-(855) 969-9248
Why Can I Trust Bestcompany.com arrow_drop_down
User Reviews
Star Rating
2,685 Reviews
Review Breakdown
Sentiment Criteria
Protect America has been helping me secure my home for 4 years. They’ve always been helpful at servicing the account, offering support, and upgrading equipment. I trust them completely to keep us safe.
Reply from Protect America
Oct 18, 2019
Hi Alton, Thank you for the feedback. We're happy to hear you're enjoying the service! Please let us know if you need any further assistance.
Stay away. Their equipment frequently fails and the customer service is without a doubt the worst in the business. We’ve had nothing but issues with multiple failures resulting in either police or fire personnel showing up to a false alarm. The sent a contractor out multiple times and no change. We haven’t set the system for well over a year - the time period of the fire dept showing up at 2 am for nothing. We were finally fed up and said time to part ways, and we had moved. Offered to split the remaining cost of the contract. Seems reasonable, right? Didn’t use the equipment because of ongoing instability for over a year and we moved. Nope. They weren’t hearing it. How’s that for customer service? Do yourself a favor And go elsewhere.
Reply from Protect America
Oct 18, 2019
Hi Robyn, Thank you for your feedback. We’re more than happy to pull up your account to review and test your alarm system. Please reply via 'Private Response' with the full name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.
Great good company. They walked me through everything that I needed to know.
Reply from Protect America
Oct 17, 2019
Hi Moustapha, We appreciate your positive feedback. We are glad that you've had an awesome experience. Please let us know if you need any further assistance.
They called me back last week and we’re very friendly. The equipment came a few days later and we set it up in 30 minutes. I’m happy they helped me keep my family safer!
Reply from Protect America
Oct 15, 2019
Hi Terry, Thank you for the positive feedback. We are so glad that you have had a great experience and most importantly that you and your family feels safer having your system. Please let us know if you need any further assistance.
I recently became a customer of Protect America. They sent me a very cool panel and some great equipment. It took about 25 minutes to get it all set up. So far I’ve been very pleased with their professionalism
Reply from Protect America
Oct 11, 2019
Hello Ely, Thank you for your positive feedback and welcome to the Protect America family. We are glad you are enjoying your new equipment and service. Please let us know if you need any further assistance.
 Verified Customer
Easy set up nice people to work with will recommendation them to others. Helpfulmmend
Reply from Protect America
Oct 11, 2019
Hello Pam, We greatly appreciate your feedback. We are happy that you have had awesome experience and an easy install. Please let us know if you have any further questions.
 Verified Customer
The service is horrible both in the home and over the phone. They waste a lot of your time trying to troubleshoot every time I call them with same issue. My alarm system cannot be set to away when I leave because it will keep going off as if there is an emergency so my house is not protected! I am so displeased with this Protect America!
Reply from Protect America
Oct 11, 2019
Hi Sherelle, Thank you for your feedback. We understand your frustration regarding troubleshooting the same issue. I was able to pull up your account and it looks like our Care team was able to warranty out your sensor. Please let us know if you need and further assist with your equipment.
 Verified Customer
Good service. Reliable. Helpful. Good bargain.
Reply from Protect America
Oct 08, 2019
Hi David, Thank you for your feedback! We are glad that you are happy with the service. Please let us know if you need any further assistance.
 Verified Customer
Professional cost effective very helpful
Reply from Protect America
Oct 08, 2019
Hi Sharon, Thank you for your feedback! Please let us know if you have any further questions.
 Verified Customer
Good pricing and equipment. 3 year contract
Reply from Protect America
Oct 08, 2019
Hello Chris, We are glad that you have had a good experience with the equipment. Please let us know if you need any further assistance.
 Verified Customer
So Far, So good! I had experienced some issues with the city that I live for charges and they took care of everything right away! Customer service is Awesome and I appreciate everything that was done for me :)
Reply from Protect America
Oct 08, 2019
Hi Yashanda, We greatly appreciate your response. We are glad you have had an awesome experience with our Care team, and they have been able to take care of the location inquiry. Please let us know if you have any further questions.
3rd and final update. I have installed my four motion sensor cameras and the clarity is AMAZING! They were very helpful through the installation process and answered all my questions. The motion detection notifications took a couple days to get used to, overwhelming at first, until I figured out when and how much I wanted to be notified. So at this point, I'm VERY HAPPY! Protect America really proved to me what a great company they are and how much they really care about their customers and their satisfaction!!! VERY SATISFIED WITH THE SYSTEM AND CUSTOMER SERVICE! UPDATE ON MY ORIGINAL REVIEW!!! On 9/12, I left a pretty upset (long) review. On 9/13, I got a call from Nico at Protect America. I told him my issues and he offered to resolve them and made things VERY RIGHT! I just received all my new equipment today 9/18 and I'm very happy and excited! I will be setting it all up this weekend! Thank you Nico for making things right with me!!!
Reply from Protect America
Sep 17, 2019
Hi Danielle, We appreciate your feedback. I was able to pull up your account and it looks like our Care team has been assisting you through your inquiry regarding your contract and updating your equipment. If you need further assistance or if you have any other questions please let us know. Thank you for being a valued Protect America family member.
Very easy to install and user friendly!
Reply from Protect America
Oct 07, 2019
Hello Amy, We greatly appreciate your feedback; we are glad that the DIY install process was simple and user- friendly. Please let us know if you need further assistance with your system.
I called them a few weeks ago and was impressed. A friendly sales person went over my options and we setup the right system specifically for my house. Their team helped me set it up and only took 20 minutes. I feel safe having Protect America looking after my home.
Reply from Protect America
Oct 07, 2019
Hi Terrance, Thank you for your response and welcome to the Protect America family. We are glad that you have had a great experience with the Sales and Install team. Please let us know if you need further assistance.
 Verified Customer
Accessable and willing to help with any problem. When I couldn't reach them the first time they would call me back instantly. Some of the equipment seems to be a bit flimsy but is all functions correctly. We really like the mobile control panel. You can take it with you to any room in the house.
Reply from Protect America
Sep 30, 2019
Hello Kerry, Thank you for your feedback. We are happy that you are enjoying your system. Please let us know if you have any further questions in regard to your equipment or service.
 Verified Customer
They were very clear with the instructions guiding me to do the self installation. It's very straight forward how to use it.
Reply from Protect America
Sep 30, 2019
Hello Oniel, We appreciate your feedback and We are glad that our Installation team helped guide you through the whole DIY process.
 Verified Customer
Anytime I've had any questions or with out instal it was very thorough. They stayed on the phone until we knew what we were doing with they system. It's user friendly. I think we get a lot for the money.
Reply from Protect America
Sep 30, 2019
Hello Robert, Thank you so much for your positive feedback! We are glad that you have had a good experience with our Installation team. Please let us know if you need any further assistance with your system.
 Verified Customer
Protect America's customer service was responsive and polite.
Reply from Protect America
Sep 30, 2019
Hey there, Thank you for your positive feedback and we are happy that the Care team was both responsive and polite. Please let us know If you have any more questions.
 Verified Customer
Very easy to deal with and they pay attention to even the small details. If there's something that goes wrong with it they take care of it.
Reply from Protect America
Sep 30, 2019
Hello Stephen, We appreciate your response and happy that you have had a great experience with our Care team.
 Verified Customer
They were very attentive. It looks very professional.
Reply from Protect America
Sep 30, 2019
Hello Ryan, Thank you for your feedback. We are glad that our Care team was helpful. Please let us know if you need any further assistance.
 Verified Customer
When I've called all my questions have been answered. I find that some of the adheasive on the magnets or sensors fails occasionally.
Reply from Protect America
Sep 30, 2019
Hi David, We appreciate your feedback and glad that our Care team has been able to answer all your questions. If you need further assistance with the adhesive for your equipment, we do have some other alternative adhesives available.
 Verified Customer
It's simple and easy to instal. Everyone that's helped us has been incredible. Very knowledgable, took their time, explained everything well.
Reply from Protect America
Sep 30, 2019
Hi James, We appreciate your response and we are glad to hear that our Installs team did an incredible job with walking you through the DIY process. If you need any further assistance please don’t hesitate to reach out.
 Verified Customer
I have a 91 year old mother who has Alzheimer's and I was afraid of her walking out when I was sleeping so my cousin recommended them. Customer service was wonderful he took his time he explained everything. It's a great company. I'm very happy with it so far.
Reply from Protect America
Sep 27, 2019
Hi Joan, Thank you for your feedback. We are excited to hear that you were able to find a security package that works for your mother and you. Our number one priority is the safety of you and your loved ones. Please let us know if you need any further assistance and thank you for being a valued Protect America family member.
 Verified Customer
Great customer service and very professional. Everything was explained in great detail.
Reply from Protect America
Sep 27, 2019
Carla, Thank you for your feedback. We are glad that you have had a positive experience with our Care team. Please let us know if you have any further questions.
 Verified Customer
Customer service reps are very informative and very helpful.
 Verified Customer
Reasonable prices and easy instilation. The equipment is easy to use and the cameras have very good visibility. They stayed on the phone for a really long time and helped me instal everything.
 Verified Customer
Everything seems to be working great. The lady I spoke to was very informative and helped me throughout the process.
Reply from Protect America
Sep 27, 2019
Hello Eric, We greatly appreciate your positive feedback. We are happy to hear you have had an awesome experience with one of our team members and that your system is working great. Please don’t hesitate to reach out if you need any further assistance.
 Verified Customer
I've dealt with protect america for four or five years and have had no problems with the customer service. They help me all the time.
Reply from Protect America
Sep 27, 2019
Hi By, We appreciate your response and are happy that you have had a positive experience with our Care team. Please let us know if you have any further questions and always thank you for being a valued Protect America family member.
 Verified Customer
They were prompt and gave me what I needed. When I notice that the alarm goes off, they call, they don't hesitate.
Reply from Protect America
Sep 24, 2019
Hi there, We appreciate your feedback. We are pleased that you have had a great experience with our Install and Care team. Please let us know if you need any further assistance.
 Verified Customer
I've had very good luck getting everything lined out and taken care of when I would call. So far, everything's worked perfectly when it's supposed to and it's done very well.
Reply from Protect America
Sep 24, 2019
Hello Steva, We greatly appreciate your positive feedback. We are happy that your equipment and service has worked perfectly for you. If you need any further assistance please feel free to reach out to us at any time.
 Verified Customer
They were very personable on the phone and willing to answer any of my questions. They were willing to let me call them back anytime I needed help in installing it. It was easy to install and easy to use.
Reply from Protect America
Sep 24, 2019
Hi there, We appreciate your positive feedback. We are glad that you have had a great experience with our Install team. Please let us know if you need any further assistance.
 Verified Customer
The best part about Protect America is that you can install it yourself.
Reply from Protect America
Sep 24, 2019
Hi Sa, Thank you for reaching out to us. We are thrilled that you enjoy the DIY process. We want you to be able to feel confident in your system and know that your safety is our number one priority. Please let us know if you have any further questions. Thank you for being a valued Protect America family member.
 Verified Customer
They should take into consideration that the doors don't always line up and they should give more sticky stuff.
Reply from Protect America
Sep 24, 2019
Hi William, Thank you for your feedback in regards to the equipment. At Protect America we're always looking for new ways to improve. If you need any further assistance please feel free to reach out to us at any time.
 Verified Customer
Everyone's been very informative and very friendly. Very quick to get back with us if we need anything. It's very effective equipment and very easy to install. We didn't even need a technician, we just did it ourselves. The best thing about using Protect America for home security at home is that we know that our possessions are safe.
Reply from Protect America
Sep 24, 2019
Hi Raymond, We greatly appreciate the positive feedback! We are glad that you have had a great customer experience and most importantly that we can keep you and your family safe. Thank you for being a valued Protect America family member.
 Verified Customer
I like the app on the phone. Protect America ranks pretty high up there when it comes to cost. I also like the portability.
Reply from Protect America
Sep 24, 2019
Hi Michael, Thank you for your feedback. We are glad that you are enjoying the equipment and features of your system. Please let us know if you have any further questions.
 Verified Customer
They did a great job in a step by step instructions on how to install the system so they've done a great job. We got a lot more monitors in the windows and security on the monitoring on some of the doors with the system for a cheaper rate than our other company we used. My wife can actually get on the app on the phone and she can disarm the security system when she pulls up. They've done a fantastic job with us so I appreciate it.
Reply from Protect America
Sep 24, 2019
Hi Sharon, Thank you for the positive feedback. We are happy that you and your family have had an all-around good experience. Please let us know if you need any further assistance.
 Verified Customer
They were really helpful with all the issues. We had a lot of issues but any problem that we had getting installed and stuff, they did a good job helping. It's easy to use.
Reply from Protect America
Sep 24, 2019
Hi Rusty, We appreciate you for reaching out to us. We are glad that your system has been simple to operate and our Care team has been a helpful tool to guide you through any issues. Thank you for being a valued Protect America family member.
 Verified Customer
I like that I could save money by doing the installation myself. It was mostly good other than I had a few hiccups here and there. But for the most part, they were very knowledgeable and if they couldn't give me an answer right away, they provided it within twenty four hours. The cameras are good pictures. It seems relatively easy to use with the phone app and the panel they provided me with.
Reply from Protect America
Sep 24, 2019
Hi there, We greatly appreciate your feedback. We are happy that you were able to save money with our DIY approach and our Care team has been helpful with any inquiries that occur. Please let us know if you have any other further questions.
 Verified Customer
The customer service is very helpful and courteous. The system is very good and efficient.
Reply from Protect America
Sep 24, 2019
Hi Minkah, Thank you for your feedback. We are glad that you are enjoying your system and had a good customer experience. Please let us know if you need any further assistance.
Customer service was professional, friendly. I have spent hours on the phone numerous times during the month 7 through the rest of my 36 month contract. The self installation initially was fine, no problems. The sensors started to fall from the doors and use was impossible even after having a contractor come to my home to recess sensors. I have had to fulfill my contractual agreement although the system was not working for the last two years plus. They did however offer an up grade which would result in an increase in my obligation, no guarantee the system would work then either. I declined. Customer service has continued to offer to change out the system and offer a gift card, should I upgrade which obviously would change contractual agreement. My contract ends October 31, 2019, no one has offered to term out the contract during this time, nor dismiss the last payment, I bought the system for protection as I am a single grandmother raising my grand daughter and felt safe with a security system, should it work. I am disappointed to say the least. I would have a very hard time recommending this service. One more payment of $41.99 for October and I no longer need to deal with them.
Reply from Protect America
Sep 24, 2019
Hi Tammy, Thank you for reaching out to us. If there is any way we can improve your experience as a customer we’re more than happy to pull up your account and review your options available. To further assist you with your account and agreement please reply via ‘Private Response’ with the name and address associated with the account. A member of the Accounts team will reach out to you once we can verify you as a customer.
Not happy at all. Want to return it all. I feel very misled and wish we would have gone with ADT. We explained our situation with our teen, what we needed, what we were offered from ADT. The end result was not enough sensors, Keypads, or cameras, and cameras without motion detection. I get alerts when recordings are made but nothing happens in the video that warrants being recorded. I can't hear the door sensors unless I'm on the main floor where it is or I carry it around with me. Ridiculous. I told the sales rep our main concern was a teenager making poor choices and sneaking out and some recent break ins. I don't doubt what we have will protect us from the latter but the camera situation is a joke. I want to return those if not everything and downgrade monthly rate. We can just buy WiFi cameras off amazon.
This company is terrible at customer service and avoid you when you need to cancel. Their phone tree does not function even when a supervisor states they will get you to que to leave a message for call back. Been attempting to cancel since June..it's now September. Been on hold at least 4 times now at over 45 minutes each...they call back on non-identified numbers so you don't know its Protect America...and all cancellation needs is a form completed that any employee could email but they will put you in a hold pattern to get to the department that CAN do that...go elsewhere for your protection
Reply from Protect America
Sep 17, 2019
Hi Tim, We appreciate your feedback. At Protect America we strive to handle each customer with special care and consideration. To assist with your contract please reply via ‘Private Response’ with the name and address associated with your account. Once we verify you as a customer, one of our Accounts team members will reach out to you.
 Verified Customer
Great service. Nice people to work with. Easy installation.
Reply from Protect America
Sep 12, 2019
Hi TB, We appreciate your feedback, glad that you had a great customer experience and an easy install. Please let us know if you have any questions
 Verified Customer
Fantastic customer service. Great pricing
Reply from Protect America
Sep 12, 2019
Hi Matthew, Thank you for your feedback and glad that you had a great customer experience. Please let us know if you have any other questions.
 Verified Customer
After my initial installation, its hard to get someone for assistance, the phones are always busy and leaving a number for call back is being returned when they re about to close. Im disappointed
Reply from Protect America
Sep 12, 2019
Hi Tino, We appreciate your feedback. At Protect America we strive to handle each individual customer with special care and consideration. If you need further assistance please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.
 Verified Customer
This company is customer friendly, easy to work with, responsive and very affordable.
Reply from Protect America
Sep 12, 2019
Rebecca, We appreciate your feedback and glad that you had a great customer experience. Please let us know if you have any questions.
 Verified Customer
Setup was easy. I feel safe and protected. Unfortunately, the main panel volume is too low. I turned it all the way up. The only resolution was to offer me another product to buy for $100. That was not within my budget considering I just purchased the home security system.
Reply from Protect America
Sep 12, 2019
Hi Rebekah, We appreciate your response and glad that you and your family feel protected. To review your account and go over the options available, please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.
 Verified Customer
Completely different equipment shipped than was promised by the representative.
Reply from Protect America
Sep 12, 2019
Hello Mary, Thank you for reaching out to us regarding your equipment shipping. To better assist you, please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.
 Verified Customer
Delivered what promised on time and were helpfull to install system
Reply from Protect America
Sep 04, 2019
Hi Liigi, We appreciate your feedback! Please let us know if you have any other questions!
 Verified Customer
Cameras won''t come online. Malfunction in the window alarm.
Reply from Protect America
Sep 04, 2019
Hi there, Thank you for reaching out to us in regards to your equipment. If you can, please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.