Headquartered in Austin, Texas, Protect America provides self-installed home security systems and monitoring services. and automation solutions and has serviced nearly half a million homes since 1992. The company offers 24/7 professional monitoring through Criticom Monitoring Services. Protect America's monthly fees range from $19.99 to $42.99, which includes free equipment such as a control panel, motion detectors, door sensors and window and door/window sensors. While many do-it-yourself security system providers nickel and dime customers on equipment costs, Protect America provides free equipment with no upfront fees.
- Free Equipment
- Low Monthly Fee (as low as $19.99)
- Home Automation Features
- Lifetime Equipment Warranty
- 24/7 Landline, Cellular, and Broadband Monitoring
While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America offers the following free equipment with most of its packages: One control panel, three door and window sensors, and one motion detector. The free camera is equipped with 720p HD video quality, with a 25-frames-per-second feed and a 60 degree field of view. It also has night-vision capabilities and two-way audio, allowing you to hear what’s going on and even talk back using Protect America’s app. The free door and window sensors have a 5-year battery life and can be quickly and easily self-installed. Lastly, the wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions (though they are pet friendly, ignoring movement from objects 40 pounds or less).
Low Monthly Monitoring Fee
Compared to the seemingly countless security provider options, Protect America beats out competitors on one of the most important factors: price. At a monthly cost as low as $19.99/month, customers get 24/7 professional monitoring for a very competitive rate, especially considering the free equipment that is included. Compared to other do-it-yourself solutions, this price is very low. Most self-installed security system companies who offer free equipment simply make you pay for it in the form of a high monthly monitoring costs. This isn't the case with Protect America.
Home Automation Features
At less than $20/month, you usually shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options. Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone.
Lifetime Equipment Warranty
All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. In addition, Protect America provides home security monitoring through landline (least expensive), broadband and cellular communication; it's a rarity for companies to provide all three of these warranties in the residential security system industry. This type of superior customer service is another way Protect America has set itself apart from its competition.
- Cellular Monitoring (Recommended) Starts at $41.99/Month
- 36-Month Contract
- Cancellation Terms
Perhaps the least appealing feature of Protect America is its 36-month contract. While lengthy contracts aren't unusual in the home security system industry, many do-it-yourself providers similar to Protect America have nixed contracts completely; however, a somewhat lengthy contract is much more common for companies who offer the low-cost monitoring fees and free equipment like Protect America does.
The terms of Protect America's contract aren't particularly forgiving either. If a customer decides to cancel their contract before the 36-month term, Protect America requires them to pay the full remaining balance. Many security providers only require customers to pay a percentage of the remaining balance. Consumers should make sure they carefully read the contract and fully understand the terms before they agree to a long-term agreement.
While Protect America flaunts monthly prices "as low as $19.99," the fine print informs us that this cost is for landline monitoring only. For customers who want cellular monitoring and remote access to their system, packages start at $41.99/month. The higher cost for the cellular monitoring is due to the increased services and features available (such as remote control of camera, sensor alerts and other home automation features) that are not available with landline monitoring only.