Headquartered in Austin, Texas, Protect America provides self-installed home security systems, GPS, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992.

Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.

With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. The company has the highest overall rating in the home security industry on BestCompany.com as well as a quality star rating from consumers.

Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.

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The Good

  • Protect America Cost
  • DIY Installation
  • Home Automation Features
  • Lifetime Equipment Warranty
  • Variety of Home Security Packages
  • 24/7 Video Monitoring
  • Industry Experience
  • Protect America Reviews

Protect America Cost

Protect America's monthly fee ranges from $19.99$42.99. With these prices, the yearly cost ranges from $239–$503. Protect America's complete cost over the course of the 36-month contract ranges from $719–$1,511.

This price includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. Customers who purchase Protect America's basic home security package will pay $19.99 per month, and customers who purchase the more advanced package with cellular monitoring and remote access to their system will pay $42.99 per month.

The higher cost for the cellular monitoring is due to the increased services and features (such as remote control of a security camera, real-time alerts from motion sensors, and other home automation features) that are not available with landline monitoring only.

$42.99 per month for added features and cellular monitoring is still a competitive price and one of the most affordable offers in the market. 

Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies offering free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.

Free Protect America Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and includes the following with most of its packages:

  • 1 control panel
  • 3 door and window sensors
  • 1 motion detector

The free door and window sensors have a five-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions. They are pet-friendly, ignoring movement from objects 40 pounds or less.

Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.

No Installation Fees

Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.

Money-Back Guarantee

Protect America offers a 15-day money-back guarantee on all of its products. This gives customers time to test out the company's service and its security system before fully committing to the contract.

DIY Installation

Protect America's home security system is a do-it-yourself solution that takes less than one hour to set up. DIY security systems are convenient because it allows consumers to skip pricey and lengthy professional installations.

Many home security providers require costly professional installation and can take weeks to set up a date and time that works with the customer's schedule. Customers are also likely to be more familiar with the security equipment since they are the ones setting it up.

Many Protect America reviews below reference the quick and simple installation as a major benefit and relief. 

Home Automation Features

At less than $20 per month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options.

Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:

Protect America Mobile App

Protect America's mobile app gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, and other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease.

The app also sends notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction. 

August Smart Lock Pro

The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.

With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app.

This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock. The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.

Linear Garage Door Controller

Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door while away from home. Your home never has to be left unprotected.

Z-Wave Light and Appliance Module

The Z-Wave technology module allows you to turn the lights on and off throughout your home as well as dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.

Amazon Echo Dot Integration

Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo.

Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.  

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.

Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry.

This type of superior customer service is another way Protect America has set itself apart from its competition.

Variety of Home Security Packages

Protect America offers multiple home security packages that you can customize to fit your particular needs. Each package includes free equipment, free activation, and professional 24/7 monitoring.

You can also upgrade any package to include smart home automation capabilities. For a customized instant quote, you can contact Protect America through the "Visit Site" button at the top of this profile page. Package details for Protect America's three main home security plans are below:

Copper Package Silver Package Platinum Package
Standard control panel Standard control panel Standard control panel
3 Door/window sensors 9 Door/window sensors 14 Door/window sensors
1 Motion detector 1 Motion detector 1 Motion detector
1 Yard sign 1 Yard sign 1 Yard sign
4 door/window stickers 4 door/window stickers 4 door/window stickers

24/7 Video Monitoring

Protect America's security cameras have 24/7 live video monitoring. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities. 

Industry Experience

Protect America alarm system has been in business since 1992. Having a home security company that has ample experience in alarm systems and burglar and theft situations can give homeowners peace of mind that their home and family will be in good hands.

Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable. 

Protect America Reviews

Protect America reviews are overwhelmingly positive, awarding them an extremely high star rating from consumers. Protect America reviews highlight exceptional customer service, quality equipment, simple installation, and affordable prices.

Satisfactory reviews for Protect America provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services. 

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The Bad

  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry.

A somewhat lengthy contract is much more common for companies that offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole. 

Cancellation Terms

If customers decide to cancel their contracts before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs.

With this in mind, the long-term contract and cancellation terms may not be a problem.  

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The Bottom Line

With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today.

Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features.

Protect America does require a contract; however, contracts are not unusual for home security companies and Protect America's prices are one of the most affordable security solutions in the market. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).

Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.

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We'll Introduce You!

Call our recommended rep over at Protect America below.

1-(855) 969-9248

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User Reviews

Star Rating

4.2
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2,886 Reviews

Review Breakdown

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Greg Saenz

August 11th, 2019 Rio Rancho, NM DETAILS arrow_drop_down
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Worked with “Aly” this morning. She immediately came on line with me and helped me to tweak my system as well as made the zones that were on my phone app more user friendly for me. Best customer service I have ever received from ANY company EVER ! Would highly recommend the live chat customer service as the way to go. 15 year customer and Protect America is still the best !

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Reply from Protect America

Aug 12, 2019

Thank you for the positive feedback, Greg!

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Arlisa

April 26th, 2019 Columbus, GA DETAILS arrow_drop_down
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The monitoring service is very secure and make me feel safe. They are very alert and everything works well. I am very satisfied with the product and I have no complaints because the customer service is great. They are very professional. When my alarm went off, they called me immediately. Also you can't beat the price.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

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Larry Pettaway

January 16th, 2020 DETAILS arrow_drop_down
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The system is pretty straight forward, most modern security companies are using the same system. It is just a matter of who is the cheapest each month.

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Reply from Protect America

Jan 16, 2020

Hi Larry, Thanks for reaching out. Please let us know if we can provide you with any further assistance.

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LeRoy Linwood

January 16th, 2020 DETAILS arrow_drop_down
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Too many issues with installation. Still having issues with camera

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Reply from Protect America

Jan 16, 2020

Hi LeRoy, We appreciate your feedback. To better assist you with any questions you might have about your camera, please leave us a “Private Response” with the name and address associated with your account. One of our Care team members will reach out to you once we verify you as a customer.

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John Mauser

January 16th, 2020 DETAILS arrow_drop_down
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I was treated with respect and they helped me out with with my questions assisted me with my order in a professional manor.

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Reply from Protect America

Jan 16, 2020

Hi John, Thank you for taking the time to leave us a review. Please let us know if we can provide you with any further assistance.

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SkylarPickens

January 15th, 2020 Gulfport, MS

The BEST!! No one is coming near my home without Protect America informing me! Simply amazing

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Reply from Protect America

Jan 15, 2020

Hi Skylar, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with any further assistance.

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Terry Stagg

January 15th, 2020 Seminole, FL

It went well. The only thing that I'm not excited about is how the sensor units attach to the door and their associated frame.

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Reply from Protect America

Jan 15, 2020

Hi Terry, Thank you for the review! To help you with any questions you might have about your equipment, please reply via “Private Response” with the name and address associated with your account. One of our Care team members will reach out to you once we verify you as a customer.

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Halo

January 14th, 2020 Clinton, MD DETAILS arrow_drop_down
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Protect America sales team is awesome.! THE SERVICE IS THE WORST. You have to perform a check up every 30days. The siren randomly gets turned off so if you set the alarm off you don’t know until the cops are knocking on your door. The hold time to speak to a rep is RIDICULOUS, even at 7am when they open. DO NOT CHOOSE THIS COMPANY!

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Reply from Protect America

Jan 15, 2020

Hi Halo, We appreciate your feedback. Although we strive to handle each individual customer with special care and consideration, during peak times we do experience high call volumes. To better improve your experience as a customer we’re more than happy to pull up your account to review and answer any questions you may have in regards to your equipment. If you can, please reply via ‘Private Response’ with the name and address associated with your account. Once we verify you as a customer, one of our Care team members will reach out to you.

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Shawn

January 14th, 2020 DETAILS arrow_drop_down
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Very simple and good customer service. I liked that I didn't have to buy equipment

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Reply from Protect America

Jan 14, 2020

Hi Shawn, Thanks for the positive review! Please let us know if we can provide you with any further assistance.

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Shaun

January 14th, 2020 DETAILS arrow_drop_down
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So far, customer service has been top notch.

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Reply from Protect America

Jan 14, 2020

Hi Shaun, Thank you for the review. We’re happy to hear about your positive experience with our Care team. Please let us know if we can provide you with any further assistance.

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FEM

January 14th, 2020 DETAILS arrow_drop_down
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Price competitive. Lower monitoring fees. Easy!

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Reply from Protect America

Jan 14, 2020

Hi there, Thank you for the positive review. Please let us know if we can provide you with any further assistance.

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Jack

January 14th, 2020 DETAILS arrow_drop_down
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Great support staff. Got good help with all questions.

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Reply from Protect America

Jan 14, 2020

Hi Jack, Thanks for the positive feedback! Please let us know if we can provide you with any further assistance.

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Rachel Hopper

January 14th, 2020 Lakeville, MN

It was very easy to set up. They walked me through everything and made sure I was comfortable with everything before ending the call.

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Reply from Protect America

Jan 14, 2020

Hi Rachel, Thank you for the review. We’re happy to hear about your positive experience with our Care team. Please let us know if we can provide you with any further assistance.

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Sharla

January 9th, 2020 Walterboro, SC DETAILS arrow_drop_down
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THIS IS THE WORST SERVICE EVER!!! AFTER BEING A CUSTOMER FOR 4 YEARS! I HAVE BEEN TRYING TO CANCEL MY SERVICES SINCE JUNE 2019 AND SERVICES ARE STILL NOT CANCELED. STILL BEING CHARGED FOR SERVICES THAT DONT WORK!!! ALL BECAUSE THE UNEDUCATED EMPLOYEES THAT IS NOT ON THE SAME PAGE/PROTOCOL/PROCEDURES IN THE CALL CENTER ENVIRONMENT. THIS IS RIDICULOUS!!! WHEN THE REPRESENTATIVES SEE I HAVE BEEN CALLING SINCE JUNE AND NOW TODAY I FINALLY GET THE EMAIL AND STILL HAVE TO PAY FOR ANOTHER MONTH OF SERVICE WHEN THE BOX DONT EVEN WORK!!! AND I ONLY GIVE THIS ONE STAR TO SUBMIT MY REVIEW. ❌❌❌❌❌I WOULD NOT RECOMMEND THESES SERVICES TO ANYONE❗️❗️❗️❗️❗️❌❌❌❌❌❌AND THE WHOLE REASON FOR WANTING TO CANCEL WAS BECAUSE I WOULD OPEN THE DOOR AND THE ALARM GO OFF 15 mins later. Front door open. HORRIBLE SERVICE❗️❗️❗️❗️ HORIBBLE CUSTOMER SERVICE

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Reply from Protect America

Jan 09, 2020

Hi Sharla, Thank you for reaching out to us. We would be more than happy to assist you with any questions you may have in regards to your account. To go over your options, please reply via ‘private response’ with the name and address associated with the account. A member of the Accounts team will reach out to you once we verify you as a customer.

history

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Tracy

January 6th, 2020 Chapel Hill, TN DETAILS arrow_drop_down
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Their customer service was outstanding. They were extremely helpful, answered all questions, very patiently and walking us through, they were incredible to work with I love the display its actually beautiful to see all the pictures and it has exactly what we need today.

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Sydelle

January 6th, 2020 Cedar Hill, TX DETAILS arrow_drop_down
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Went with the for the price. They company is really knowledgeable and helpful. Equipment is average' nothing stellar, but it works.

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Reply from Protect America

Jan 06, 2020

Hi Sydelle, Thank you for the review. We hope you continue to enjoy using our system. Please let us know if we can provide you with further assistance.

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Carlton

January 6th, 2020 Hammond, IN DETAILS arrow_drop_down
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The touch screen control panel is really neat and cameras that I have are very good quality as far as picture. Protect America is very professional, very accommodating and explain things well - especially with installation. We like the price.

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Reply from Protect America

Jan 06, 2020

Hi Carlton, Thanks for the feedback. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

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Derek

January 6th, 2020 Landis, NC DETAILS arrow_drop_down
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Very professional and efficient. The doorbell sends texts too much and the motion doesn't actually record what's causing the motion. I think they should enhance the functionality of the doorbell. I do like that Protect America is willing to lock in my rate for the lifetime of my contract.

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Mickey

January 6th, 2020 South Bend, IN DETAILS arrow_drop_down
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The gentleman that I talked to protect America was very, very good at explaining exactly what was going on and what would be included and how much i

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Reply from Protect America

Jan 06, 2020

Hi Mickey, Thank you for the review. We’re happy to hear our team was able to help with your system. Please let us know if we can provide you with further assistance.

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Monica

January 6th, 2020 DETAILS arrow_drop_down
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The customer service was good. The only thing I didn't like was having to do all the sensors and stuff myself.

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Reply from Protect America

Jan 06, 2020

Hi Monica, Thank you for the feedback. Please let us know if we can provide you with further assistance.

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Amon

January 6th, 2020 DETAILS arrow_drop_down
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They are very thorough. They took me through the process step by step very professionally. They walked me through the entire process and told me what to expect. The only thing I think they probably should do is include their in house sensors with the package they provide for the security system.

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Reply from Protect America

Jan 06, 2020

Hi Amon, Thank you for the feedback. We’re happy to hear about your positive experience with installing your security equipment. Please let us know if we can provide you with further assistance.

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Ivon

January 6th, 2020 DETAILS arrow_drop_down
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It's easy and understandable to use. They are always open to answer my questions.

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Reply from Protect America

Jan 06, 2020

Hi Ivon, Thank you for the review! We hope you continue to enjoy using our system. Please let us know if we can provide you with further assistance.

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Cassandra

January 6th, 2020 DETAILS arrow_drop_down
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They walked me through everything that I had questions on and were super polite and patient with me. It works amazingly well.

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Reply from Protect America

Jan 06, 2020

Hi Cassandra, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if you need any further assistance.

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Les

January 6th, 2020 DETAILS arrow_drop_down
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I liked that it was wireless and came pre programmed. Everyone that we've talked to has been very thorough and very polite. I thought they were very professional, knowledgeable, and patient. I think it's pretty good equipment, probably could have better hardware and fastening.

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Reply from Protect America

Jan 06, 2020

Hi Les, Thank you for the review. We’re happy to hear about your positive experience. Please let us know if you need any further assistance.

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Larry

January 6th, 2020 DETAILS arrow_drop_down
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I've spent time on the phone with customer service and they've always been pleasant and professional. They've been able to solve any problem that I've had. I'm thinking about upgrading to the next level system. The one I have is ok. The detectors and everything seem to be perfectly fine.

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Reply from Protect America

Jan 06, 2020

Hi Larry, Thank you for taking the time to leave us a review. We’re happy to hear that our Care team was able to answer your questions. We would be more than happy to help answer any questions you may have about upgrading your system. Please send us a “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

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Mike

January 6th, 2020 DETAILS arrow_drop_down
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Customer service is what sold me on Protect America. The lady who helped me actually gave me more information than I needed but it was very helpful. She walked me through every step and made sure I understood what I was getting. She wasn't selling me stuff I didn't need. She helped me determine what equipment I needed and if the bandwidth of what I had was sufficient. It was very easy to set up and very user friendly.

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Reply from Protect America

Jan 06, 2020

Hi Mike, Thank you for the review! We’re happy to hear that our Care team was able to help you find the right equipment for your home. Please let us know if we can provide you with further assistance.

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Marie

January 6th, 2020 DETAILS arrow_drop_down
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The only thing we don't like is we had to do the install and it was kinda difficult.

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Reply from Protect America

Jan 06, 2020

Hi Marie, Thank you for the review. Please let us know if we can provide you with any assistance regarding your system.

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Michael

January 6th, 2020 DETAILS arrow_drop_down
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Protect Americas customer service is outstanding, they were patient, reliable and did what they said they were going to do. I would highly recommend them. Their security system is extremely sensitive but still very workable and easy to use.

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Reply from Protect America

Jan 06, 2020

Hi Michael, Thank you for taking the time to leave a review. Please let us know if we can provide you with any further assistance.

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Aaron

January 6th, 2020 DETAILS arrow_drop_down
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They were very helpful and they didn't try to sell me anything I didn't need. The contract ends after 3 years and then the rates go down.

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Reply from Protect America

Jan 06, 2020

Hi Aaron, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if you need any further assistance.

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Quanazia

January 6th, 2020 DETAILS arrow_drop_down
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They were there when I needed them and did my walk through pretty good. They do really good but my panel or my phone pick up the signal kind of slow. The best thing is my doorbell camera.

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Reply from Protect America

Jan 06, 2020

Hi Quanazia, Thank you for the review! To provide you with further assistance regarding your signal, please send us a “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

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Betty

January 6th, 2020 DETAILS arrow_drop_down
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Very friendly. The equipment was not that easy to put up. I think it's a good protection plan but they should have someone to install the equipment. Other than that it's pretty reasonable.

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Wendell

January 6th, 2020 DETAILS arrow_drop_down
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Easy to install yourself and the price is low. They are very helpful.

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Bruce

January 6th, 2020 DETAILS arrow_drop_down
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It seems to be working. They've been very responsive. The best thing is ease of use.

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Reply from Protect America

Jan 06, 2020

Hi Bruce, Thank you for the review. We’re happy to hear about your positive experience. Please let us know if we can provide you with any further assistance.

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Pat

January 6th, 2020 DETAILS arrow_drop_down
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It's exactly what I was looking for. Protect America was very informative and helpful.

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Reply from Protect America

Jan 06, 2020

Hi Pat, Thank you for the review! Please let us know if we can provide you with any further assistance.

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Cathy

January 6th, 2020 DETAILS arrow_drop_down
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It works. We had a break in this morning. The communication is the best thing when something is happening they contact you immediately. When we call in and talk to them they should have notes so when another representative is talking to us they can see what was done.

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Reply from Protect America

Jan 06, 2020

Hi Cathy, Thank you for taking the time to leave a review. We’re happy to hear our system was able to help in your time of need. Please let us know if you need any further assistance.

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Beth

January 6th, 2020 DETAILS arrow_drop_down
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They were friendly, responsive and knowledgeable. I haven't had it that long so I don't know if it's going to stand up to repeated use or not.

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Reply from Protect America

Jan 06, 2020

Hi Beth, Thank you for the review! Please let us know if we can provide you with any further assistance.

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Peter

December 31st, 2019 Camarillo, CA DETAILS arrow_drop_down
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This is not a good company. Stay away, BUYER BEWARE. Their customer service is dreadful to say the least. They always have a long wait time but today the wait time was almost 6 hours. Their online help person lied and said it was a 51 minute wait. This was after a 2 day wait for a call back last week and an almost 5 hour wait 2 months ago. Their online person was rude and unreasonable. We have had so many problems with the equipment and have had to call so many times, but their unresponsiveness has been deafening. We are locked into a contract and can’t get out so they don’t even appear to care.

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Reply from Protect America

Dec 31, 2019

Hi Peter, We appreciate your feedback. Although we strive to handle each individual customer with special care and consideration, during peak times we do experience high call volumes. We’re more than happy to pull up your account and review your available options regarding your agreement. Please reply via ‘Private Response’ with the name and address associated with your account. Once we verify you as a customer, one of our Accounts team members will reach out to you.

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Emily

December 31st, 2019 DETAILS arrow_drop_down
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I will be finding a different security provider once my contract is up (which I believe is this september). I have expressed my concerns with our signal loss on our system which occurs usually a few times a month now. This did not happen when we first were customers which I find a bit odd. I understand it has to do with the cell tower service etc but then why does my cell phone keep a constant signal? Yall mailed me a signal booster which also worked for a while but it isnt a total fix. Thankfully it was free of charge. I installed it myself then chatted with a rep who had me take it apart and redo it the exact same way I had done it! Wasted my time while I am juggling little ones. Yall need a video tutorial on the signal booster install so customers dont have to get help with the install from your reps. I feel protect america has few "good" reps. I also went on Facebook to the Protect america page to express my dissatisfaction with my initial experience. I was sleep deprived at the time with a newborn and I had a sales-y rep sell me a silver package basically. But they acted like they were "throwing in" all kinds of free stuff. I feel deceived still about that. And I totally forgot to add in a smoke alarm at the time. But when I reached back out after i install my equipment every rep i have spoken to would not even give us like 20% off on the smoke alarm so my kids are safe. Ticks me off and i finally just bought one. Cant believe it was like $90! Insane. My husband is air force and he has worked in security for years installing commercial systems so i know you guys dont even pay half of that for a smoke alarm. Yall could have earned my continued business and I have reached put a few times and your reps seem to not care and have zero ability to authorize even a slight discount. This mama is tucked still. And I told the last rep I spoke to before buying my smoke alarm that I will be leaving protect america once my contract is up in several months. Terrible customer service for existing customers!

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Reply from Protect America

Dec 31, 2019

Hi Emily, We apologize for your experience with our customer service team. At Protect America we strive to handle each customer with special care and consideration. If you can, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

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Teresa Suttles

December 30th, 2019 Taylors, SC DETAILS arrow_drop_down
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Good value for the money. easy installation. good customer service

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Reply from Protect America

Dec 30, 2019

Hi Teresa, Thank you for the review. We’re happy to hear about your easy installation and positive experience with our Care team. Please let us know if we can provide you with further assistance.

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Koya

December 23rd, 2019 Temecula, CA DETAILS arrow_drop_down
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Stay away from Protect America!! Very bad customer service. They do not have customer friendly cancellation policy. If you move you are stuck paying for service that you don’t use no exception. I offer to pay penalty but they refused to help me. They force you find replacement customer. Since I could not find any once who could take over service for me. I ended up paying them a year for not using it. Calling customer service is crazy you are transferred from one rep to another before you could talk to anyone and expect to wait 2-5 hours. There sensor is cheap and it keeps falling. Horrible service. I could give them a rate number it would be negative ( -10)

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Reply from Protect America

Dec 27, 2019

Hi Koya, Thank you for the feedback. At Protect America we’re always looking for new ways to improve. To better improve your experience as a customer, we’ll be happy to review your account and go over any questions you may have in regards to billing or your equipment. Please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

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Bruce

December 20th, 2019 Tucson, AZ DETAILS arrow_drop_down
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I got it because I could put it in myself and the price was reasonable. They were very helpful with me setting up the system. I know I'm supposed to go through a check with them monthly but I haven't been doing that. The system works very well. It was easy to install and it works as it was supposed to.

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Reply from Protect America

Dec 20, 2019

Hi Bruce, Thank you for the review! We’re happy to hear your system is working for you. Please let us know if we can provide you with further assistance.

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Leeanne

December 20th, 2019 Dickinson, TX DETAILS arrow_drop_down
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I like how you can get a person on the phone instead of having to go through an automotive computer. I like that it's reliable.

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Reply from Protect America

Dec 20, 2019

Hi Leeanne, Thank you for the positive feedback! Please let us know if we can provide you with further assistance.

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anonymous

December 20th, 2019 Monument, CO DETAILS arrow_drop_down
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They listen and they got things done like they said they would.

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Reply from Protect America

Dec 20, 2019

Hello, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

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John

December 20th, 2019 North Port, FL DETAILS arrow_drop_down
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This was the best home security company I found anywhere. It would have been nice if they could have come and installed the monitors but I got it done. I just wish they made the the monitors a little bit easier to attach to the window indoors they seem to fall off relatively easy.

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Reply from Protect America

Dec 20, 2019

Hi John, Thank you for the review. We appreciate your feedback. Please let us know if we can provide you with further assistance.

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David

December 20th, 2019 Greenville, SC DETAILS arrow_drop_down
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There was a couple miss steps with the installation process but overall they've been pretty good. The equipment is really user friendly and I like the app.

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C

December 20th, 2019 Seattle, WA DETAILS arrow_drop_down
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I had heard good things about Protect America. When I was installing the system, the technician over the phone that helped us went above and beyond.

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Jessica

December 18th, 2019 Eaton, CO

I felt like just a number. They definitely were rushing me through the process. They need to put people in their installation team that is not only tech minded but ALSO has good PEOPLE skills. Still incomplete

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Reply from Protect America

Dec 18, 2019

Hi Jessica, We appreciate your feedback. To assist with any questions you may have regarding installation, please send us a “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we verify you as a customer. 

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Matt

December 16th, 2019 Livermore, CA DETAILS arrow_drop_down
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What a joke. I’ve had my system for 10 days and it’s still not working right. They sent a part out to me the doorbell that wasn’t working right took five days to get to me. Called then today on a Saturday been waiting six hours for a call back nobody calls back. Don’t waste your money. I spent two Saturdays trying to get this to work. Every time I call it’s 2 to 4 hours to get a callback or sit on hold. Now I can’t even get a hold of anybody to cancel my subscription before my 15 days are up.

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Reply from Protect America

Dec 16, 2019

Hi Matt, We appreciate your feedback. To assist you with any questions you may have regarding your equipment, please send us a “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we verify you as a customer.

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Kathy

December 15th, 2019 O'Fallon, MO

Everything went well except the doorbell camera. I was not asked what type of doorbell we have and now need to buy an adapter for it to work.

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Reply from Protect America

Dec 16, 2019

Hi Kathy, Thank you for the review. In regards to your front doorbell, please reply via “Private Response” with the name and address associated with the account. A member of our team will reach out to you with assistance once we verify you as a customer.

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Al Baltrusaitis

December 10th, 2019 Brookfield, WI

Still not done. Lots of problems. Had to disconnect the hazard alarm. The fire alarm sensor does not work. Need to have additional help with install.

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Reply from Protect America

Dec 11, 2019

Hi Al, Thank you for reaching out. To improve your experience with the installation, please reply via “Private Message” with the name and address associated with your account. A Care team member will reach out to you once we can verify you as a customer.