Protect America

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Protect America Logo

Protect America

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Offers include free Protect America equipment such as motion detectors, door sensors, and window sensors. $0 in up-front costs.
1-(855) 969-9248

Headquartered in Austin, Texas, Protect America provides self-installed home security systems, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992. Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.

With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. At an 8.9/10 overall score in our ranking of Home Security Companies and a 4.5-star rating from consumers, Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.

The Good

  • Protect America Cost
  • Home Automation Features
  • Lifetime Equipment Warranty
  • 24/7 Video Monitoring
  • Almost 30 Years of Experience in the Home Security Industry 
  • Overwhelmingly Positive Protect America Reviews

Protect America Cost

Low-cost Monthly Monitoring, Starting at $19.99

Protect America is an alarm company that beats out competitors on one of the most important factors: price. Protect America's home security cost starts at $19.99/month. This includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. For customers who want cellular monitoring and remote access to their system, packages start at $41.99/month.

The higher cost for the cellular monitoring is due to the increased services and features available (such as remote control of a security camera, real-time alerts from motion sensors and other home automation features) that are not available with landline monitoring only. $41.99/month for added features and cellular monitoring is still a competitive price and one of the most affordable offers out there. 

Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies who offer free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.

Free Protect America Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and included with most of its packages is:

  • One control panel
  • Three door and window sensors
  • One motion detector

The free door and window sensors have a 5-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions (though they are pet-friendly, ignoring movement from objects 40 pounds or less). Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.

No Installation Fees

Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.

Home Automation Features

At less than $20/month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options. Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:

Protect America Mobile App

Protect America has a mobile app that gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, & other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease. Lastly, the app gives you notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction. 

August Smart Lock Pro

The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.

With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app. This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock.

The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.

Linear Garage Door Controller

Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door if you need to while away from home. Your home never has to be left unprotected.

Z-Wave Light & Appliance Module

The Z-Wave module allows you to turn the lights on and off throughout your home as well as gives you the capability to dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.

Amazon Echo Dot Integration

Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo. Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.  

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.

Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry. This type of superior customer service is another way Protect America has set itself apart from its competition.

24/7 Video Monitoring

Protect America has 24/7 live video monitoring for their security cameras. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities. 

Almost 30 Years of Experience in the Home Security Industry 

Protect America alarm system has been in business since 1992. Having a home security company that has ample amounts of experience in alarm systems and burglar & theft situations can give homeowners peace of mind that their home and family will be in good hands. Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable. 

Overwhelmingly Positive Protect America Reviews

Protect America reviews are overwhelmingly positive, awarding them a 4.5-star home security rating on BestCompany.com. Reaching nearly 2,000 in quantity, Protect America reviews highlight exceptional customer service, quality equipment, and affordable prices. Satisfactory Protect America reviews provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services. 

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The Bad

  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry. A somewhat lengthy contract is much more common for companies who offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole. 

Cancellation Terms

If a customer decides to cancel their contract before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs. With this in mind, the long-term contract and cancellation terms may not be a problem.  

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The Bottom Line

With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today. Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features. If you are not interested in signing a two-year contract, Protect America may not be the best fit. However, contracts are not unusual for home security companies and Protect America prices iare one of the most affordable security solutions out there. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).

Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.

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We'll Introduce You!

Call our recommended rep over at Protect America below.

1-(855) 969-9248

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

4.1

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2119 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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Rick
February 12th, 2019 Odessa, TX DETAILS
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I really enjoy the quality of service provided. Everything has met my expectations at Protect America.

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Burkley
February 12th, 2019 Pflugerville, TX DETAILS
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The cameras were very easy to install, and the quality is good. Customer service was helpful when I had questions during set up.

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Visconti Enterprises
February 12th, 2019 Etowah, TN DETAILS
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Customer service reps are experts and really knowledgeable. The products are up to date and state of the art. I wish they had cheaper monthly rates.

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Paul
February 12th, 2019 Fort Lauderdale, FL DETAILS
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I have been very satisfied with their services. The monthly payments have been affordable, and the technology is advanced and up to date.

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Karol
February 12th, 2019 Constantine, MI DETAILS
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I set my alarm the other day but forgot to put in my disarm code and the police showed up in 11 minutes. It's a very accurate product.

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Jackie
February 12th, 2019 Raeford, NC DETAILS
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When I call for help, customer service helps me the best they can. They have low charges as well.

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Lora
February 12th, 2019 Chocowinity, NC DETAILS
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The pieces above the door keep falling down and the cameras weren't working with my internet. The price is pretty reasonable.

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Ken
February 12th, 2019 Canal Winchester, OH DETAILS
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They were very helpful in getting everything set up. The services are also very reasonably priced.

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Nannette
February 12th, 2019 Wadley, GA DETAILS
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There is a quick turn around from when you activate the alarm. The device is easy to install, and customer service will help with any problem.

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Kenneth
February 12th, 2019 Leland, NC DETAILS
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Customer service is easy to talk to and the device is easy to install.

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Debbie
February 12th, 2019 Lincoln, NE DETAILS
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The devices were very easy to install, and is easy to use. Their monthly prices are very competitive.

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Perry
February 12th, 2019 Fishers, IN DETAILS
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Customer service was thorough in the purchasing and installation process.

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Angela
February 12th, 2019 Rockford, AL DETAILS
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Customer service said that the installation would be very quick and easy but it took us a while to do it and had to redo it a lot. The sales people sold it to be a lot better than it actually is.

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M
February 12th, 2019 San Francisco, CA DETAILS
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Customer service is very friendly and nice. They are knowledgeable on their products.

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Ashley
February 12th, 2019 Rochester, NY DETAILS
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They are very responsive. Everyone at Protect America is attentive to my needs. I like the ease of use, and the quick self installation.

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Tania
February 12th, 2019 Ft. Pierce, FL DETAILS
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Not all of the sensors worked when I got the device in the mail. Customer service seems very available. You don't have to wait long to reach someone.

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Rim
February 12th, 2019 Northridge, CA DETAILS
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The device is easy to use and the quote looks good.

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Ebels Hardware
February 12th, 2019 Falmouth, MI DETAILS
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I wish the availability of the tech support would improve. I have to add some user names and a contact number just for two quick questions. I like the quality of Protect America's equipment. The cost is good and we haven't had any malfunctions.

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Anonymous
February 12th, 2019 Greenup, IL DETAILS
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Whenever we have had a problem, they have been very nice and helpful. I am still trying to learn how to use the service completely.

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Susan
February 12th, 2019 Casper, WY DETAILS
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Protect America has the best service I have ever had. They are respectful and very knowledgeable. The product is very easy to use.

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Jerry
February 12th, 2019 Tulsa, OK DETAILS
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I wish the monitor was a little bit louder, however the device is easy to use, and customer service solves any problems.

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Juan
February 12th, 2019 Georgetown, TX DETAILS
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The devices are pretty sensitive. I like how they send me notifications for when the windows are open in my house. The devices took me a while to get used to, so I wish it was a little more user friendly.

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Cynthia
February 12th, 2019 Corpus Christi, TX DETAILS
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I wish it was a little more compatible with other devices. Customer service are really good about answering my questions.

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Hoped for more
February 11th, 2019 DETAILS
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You can RARELY reach them when you need info

Protect America Logo

Reply from Protect America

Feb 12, 2019

Hi there, we’re sorry to hear that you have had so much trouble with our customer service! At Protect America we certainly want to make our customer service experience as pleasant as possible. If you’d like, please feel free to DM us your account details on here and we can get someone to reach out to you. Thanks and please let us know if you have any questions.

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Brenda
February 11th, 2019 DETAILS
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Excellent, competent and friendly customer service. I felt so much safer after speaking with them. Their customer service is always available!

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Bold claims but poor customer service
February 11th, 2019 DETAILS
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My first experience utilizing customer service resulted in two disconnects and poor response to my concerns

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Reply from Protect America

Feb 12, 2019

Hi there, we’re sorry to hear that you have had so much trouble with our customer service! At Protect America we certainly want to make our customer service experience as pleasant as possible. If you’d like, please feel free to DM us your account details on here and we can get someone to reach out to you. Thanks and please let us know if you have any questions.

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Timothy Dennis
February 11th, 2019 DETAILS
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Easy to setup and use, great support by Protect America Customer and technical support

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Natalie
February 11th, 2019 DETAILS
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Excellent customer service, easy install

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Anonymous
February 11th, 2019 DETAILS
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Your company has a very quick response when I hit my panic button and the customer service Reps are very kind, and patient and were able to explain thing to me so that i could understand the answers to my questions.

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Bill
February 11th, 2019 DETAILS
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Control panned is large and sort of clunky.

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Reply from Protect America

Feb 12, 2019

Hey Bill, we’re sorry to hear that you aren’t satisfied with our control panel and we appreciate you taking the time to leave us feedback. Our control panels also serve as a central base station for all of our equipment so unfortunately they are a little large, but on the bright side you won’t have to deal with an additional base station lying around the house like many other security companies. If you’d like, we do have wireless control panels on our store that are a lot slimmer that can connect to your main panel. Thanks and please let us know if you have any questions.

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Cynthia- Charlotte, NC
February 11th, 2019 DETAILS
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Very easy and convenient. Customer service was very helpful and friendly

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Chris Merced
February 8th, 2019 Lincoln, NE DETAILS
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I am an 11-year Protect America customer and never had a problem with the customer service or tech support. Of course, I've had sensors get old or devices needed replaced through warranty but Protect America has always been on my side. I just renewed for another 48 months. I don't have any issues with the company and I will always have an alarm system. One feature I like is that you can move anywhere anytime without being a hassle. Worth the money for that added protection for my family.

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Robert
February 7th, 2019 Supply, NC DETAILS
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The customer service responds timely. The equipment is high quality and it is easy to use.

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Luis
February 7th, 2019 Columbus, OH DETAILS
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I think the company is excellent and their veteran discount makes its very affordable. Customer support was excellent. I was supposed to get a call from their finance office the day after it was installed and it was at least three day and they did not call me back. The adhesive tape on the back of the unit it very cheap, I have already had one false alarm because the of the tape.

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Reply from Protect America

Feb 07, 2019

Hey Luis, we’re sorry to hear about the missed callback and the bad adhesive tape. At Protect America we take scheduled callbacks very seriously and resolving any issues you might be having with our service is certainly our priority. If you’d like, could you please DM us with some additional details so that we can review your account and get you some help with these issues? Thanks and please let us know if you have any questions.

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Timothy
February 7th, 2019 Durham, NC DETAILS
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It works like they said it would. They only sent me one and I have two drive ways so I need to call them to see if they have one more. When I called and talked to the, they answered my questions.

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Christopher
February 7th, 2019 Decatur, AL DETAILS
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It is affordable and really good service. It catches anything.

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Bruce
February 7th, 2019 LaVerkin, UT DETAILS
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The company is outstanding. We had some difficulty getting it set up. We have two houses and they haven't been able to organize it between the two. The security system itself works really well.

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Delos
February 7th, 2019 Bremerton, WA DETAILS
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My previous company I could never get a hold of on the phone, it would be an hour wait. Protect America answers all my questions and was very good about telling how to put the system in the house. So far it is easy to use.

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Monique
February 7th, 2019 San Bruno, CA DETAILS
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I really like the equipment. The alarm is really effective and it seems to be working properly, which is everything I could ask for. They have good customer support. It is really accessible and they answer all my questions fully. It makes me feel really relaxed and safe.

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John
February 7th, 2019 Ranger, GA DETAILS
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They are really helpful and friendly people. They are very knowledgeable about what they do. Whenever I call them, they are right there ready to respond and answer most of our questions. Set up is easy.

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Gary
February 7th, 2019 Flatonia, TX DETAILS
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It was the best deal for me. It seems to be working fine. There are no issues and it was easy to install. A suggestion I have for them to improve is customer support should be available 24/7.

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David
February 7th, 2019 Morgan City, LA DETAILS
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It is reasonable and they are very knowledgeable. I am not exactly literate with today's technology and the person I called had no problems explaining to me how to set up the system by myself.

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Larry
February 7th, 2019 Fort Worth, TX DETAILS
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The best thing are the cameras. It was easy to install and pretty simple. When I was alone and I couldn't get up they called me immediately and dispatched the police.

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Paul
February 7th, 2019 Murrells Inlet, SC DETAILS
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This far it is dependable and easy to use and the service is great. Each time I call they answer mt questions fast. It could be a little less expensive.

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Superior Tinted Windows
February 7th, 2019 Tracy, CA DETAILS
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The home service seems to be good as far as I have experienced. It takes time for phone calls to go through but it is not too difficult.

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Verified Customer

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Stashia
February 7th, 2019 Hollywood, FL DETAILS
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I would suggest that they have a technician to come out and put this stuff up instead of the homeowner.

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Reply from Protect America

Feb 07, 2019

Hey Stashia, we appreciate you taking the time to leave us feedback on your experience. At Protect America we are always looking to improve our service through valuable customer insight. If you’d like, could you please DM us some additional details so that we can assist you with this? Thanks and please let us know if you have any questions.

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Verified Customer

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Jack
February 7th, 2019 Hilton Head Island, SC DETAILS
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They had the best advertisement and the best prices. The quality of the product is the best thing. Customer support is always there when you need information and they have very efficient people who know what they are doing and they give you answers quick.

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Verified Customer

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Lauren
February 7th, 2019 Wilkes-Barre, PA DETAILS
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It seems pretty easy. They have been a big help. Everything seems to be working the way it is supposed to.

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Verified Customer

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Nataya
February 7th, 2019 Menomonie, WI DETAILS
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The person I talked to was very helpful and really nice. Everything worked out really well and it makes me feel safer.

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Verified Customer

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Billi
February 7th, 2019 Urbana, IL DETAILS
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I didn't like my other company so I switched to Protect America. The equipment is great and I like the cellphone access. They have great service.

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