Headquartered in Austin, Texas, Protect America provides self-installed home security systems, GPS, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992.

Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.

With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. The company has the highest overall rating in the home security industry on BestCompany.com as well as a quality star rating from consumers.

Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.

Click Here to Read Protect America Reviews

The Good

  • Protect America Cost
  • DIY Installation
  • Home Automation Features
  • Lifetime Equipment Warranty
  • Variety of Home Security Packages
  • 24/7 Video Monitoring
  • Industry Experience
  • Protect America Reviews

Protect America Cost

Protect America's monthly fee ranges from $19.99$42.99. With these prices, the yearly cost ranges from $239–$503. Protect America's complete cost over the course of the 36-month contract ranges from $719–$1,511.

This price includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. Customers who purchase Protect America's basic home security package will pay $19.99 per month, and customers who purchase the more advanced package with cellular monitoring and remote access to their system will pay $42.99 per month.

The higher cost for the cellular monitoring is due to the increased services and features (such as remote control of a security camera, real-time alerts from motion sensors, and other home automation features) that are not available with landline monitoring only.

$42.99 per month for added features and cellular monitoring is still a competitive price and one of the most affordable offers in the market. 

Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies offering free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.

Free Protect America Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and includes the following with most of its packages:

  • 1 control panel
  • 3 door and window sensors
  • 1 motion detector

The free door and window sensors have a five-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions. They are pet-friendly, ignoring movement from objects 40 pounds or less.

Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.

No Installation Fees

Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.

Money-Back Guarantee

Protect America offers a 15-day money-back guarantee on all of its products. This gives customers time to test out the company's service and its security system before fully committing to the contract.

DIY Installation

Protect America's home security system is a do-it-yourself solution that takes less than one hour to set up. DIY security systems are convenient because it allows consumers to skip pricey and lengthy professional installations.

Many home security providers require costly professional installation and can take weeks to set up a date and time that works with the customer's schedule. Customers are also likely to be more familiar with the security equipment since they are the ones setting it up.

Many Protect America reviews below reference the quick and simple installation as a major benefit and relief. 

Home Automation Features

At less than $20 per month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options.

Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:

Protect America Mobile App

Protect America's mobile app gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, and other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease.

The app also sends notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction. 

August Smart Lock Pro

The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.

With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app.

This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock. The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.

Linear Garage Door Controller

Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door while away from home. Your home never has to be left unprotected.

Z-Wave Light and Appliance Module

The Z-Wave technology module allows you to turn the lights on and off throughout your home as well as dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.

Amazon Echo Dot Integration

Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo.

Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.  

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.

Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry.

This type of superior customer service is another way Protect America has set itself apart from its competition.

Variety of Home Security Packages

Protect America offers multiple home security packages that you can customize to fit your particular needs. Each package includes free equipment, free activation, and professional 24/7 monitoring.

For a customized instant quote, you can contact Protect America through the "Visit Site" button at the top of this profile page. You can also upgrade any package to include smart home automation capabilities. Package details for Protect America's three main home security plans are below:

Copper Package Silver Package Platinum Package
Standard control panel Standard control panel Standard control panel
3 Door/window sensors 9 Door/window sensors 14 Door/window sensors
1 Motion detector 1 Motion detector 1 Motion detector
1 Yard sign 1 Yard sign 1 Yard sign
4 door/window stickers 4 door/window stickers 4 door/window stickers
     

24/7 Video Monitoring

Protect America's security cameras have 24/7 live video monitoring. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities. 

Industry Experience

Protect America alarm system has been in business since 1992. Having a home security company that has ample experience in alarm systems and burglar and theft situations can give homeowners peace of mind that their home and family will be in good hands.

Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable. 

Protect America Reviews

Protect America reviews are overwhelmingly positive, awarding them an extremely high star rating from consumers. Protect America reviews highlight exceptional customer service, quality equipment, simple installation, and affordable prices.

Satisfactory reviews for Protect America provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services. 

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The Bad

  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry.

A somewhat lengthy contract is much more common for companies that offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole. 

Cancellation Terms

If customers decide to cancel their contracts before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs.

With this in mind, the long-term contract and cancellation terms may not be a problem.  

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The Bottom Line

With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today.

Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features.

Protect America does require a contract; however, contracts are not unusual for home security companies and Protect America's prices are one of the most affordable security solutions in the market. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).

Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.

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We'll Introduce You!

Call our recommended rep over at Protect America below.

1-(855) 969-9248

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User Reviews

Star Rating

4.2
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2,962 Reviews

Review Breakdown

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Sentiment Criteria

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Greg Saenz

August 11th, 2019 Rio Rancho, NM DETAILS arrow_drop_down
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Worked with “Aly” this morning. She immediately came on line with me and helped me to tweak my system as well as made the zones that were on my phone app more user friendly for me. Best customer service I have ever received from ANY company EVER ! Would highly recommend the live chat customer service as the way to go. 15 year customer and Protect America is still the best !

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Reply from Protect America

Aug 12, 2019

Thank you for the positive feedback, Greg!

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Arlisa

April 26th, 2019 Columbus, GA DETAILS arrow_drop_down
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The monitoring service is very secure and make me feel safe. They are very alert and everything works well. I am very satisfied with the product and I have no complaints because the customer service is great. They are very professional. When my alarm went off, they called me immediately. Also you can't beat the price.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

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John lecroy

February 19th, 2020 Birmingham, AL

50% the motion detector was faulty letting people gain access to my apartment and the panel was hacked and my pass codes were changed the first day. when calling for assistance I have yet to be put on hold for a period of 10 minutes while they route and reroute you to the proper staff to accommodate you.

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Reply from Protect America

Feb 19, 2020

Hi John, We appreciate your feedback. To better improve your experience as a customer and answer any questions you have about your equipment, please reply via “Private Response” with the name and address associated with your account. A member from the Care team will reach out to you once we verify you as a customer.

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John lecroy

February 19th, 2020 Birmingham, AL

50% the motion detector was faulty letting people gain access to my apartment and the panel was hacked and my pass codes were changed the first day. when calling for assistance I have yet to be put on hold for a period of 10 minutes while they route and reroute you to the proper staff to accommodate you.

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Reply from Protect America

Feb 19, 2020

Hi John, We appreciate your feedback. To better improve your experience as a customer and answer any questions you have about your equipment, please reply via “Private Response” with the name and address associated with your account. A member from the Care team will reach out to you once we verify you as a customer.

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Cg

February 19th, 2020 Hudson, FL

Had the worse customer service evening shift. I told the guy that I just needed a quote and what I needed for my house.And the guy who answered told me about himself and his military experience and tried to sell me other things.He was very rude, unprofessional.He turned out to be the manager.

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Reply from Protect America

Feb 19, 2020

Hi there, At Protect America we strive to handle each customer with special care and consideration. We would be more than happy to assist with any questions you might have about our home security systems. Please reply via “Private Response" and a member of our team will follow up with you.

Verified Customer

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Jim Gee

February 19th, 2020 Warner Robins, GA

Insulation was easy with the help of the protect America technician. I am very pleased with the system and although I have an actually tested it, It appears to work well.

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Reply from Protect America

Feb 19, 2020

Hi Jim, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience with your equipment and system. Please let us know if we can provide you with further assistance.

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Linda

February 18th, 2020 Marion, MD

It went well. There were a few hiccups but they worked with us to resolve everything.

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Reply from Protect America

Feb 18, 2020

Hi Linda, Thank you for the review. We appreciate your feedback. Please let us know if we can help answer any questions you might have about your system.

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Jim

February 18th, 2020

Excellent. Good choice! Good price! Rep from company was very patient and helpful.

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Reply from Protect America

Feb 18, 2020

Hi Jim, Thank you for the positive review. Please let us know if we can help answer any questions you might have about your system.

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Joshua M. Sayles

February 18th, 2020 Brownsville, OR

The process from start to finish went great!

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Reply from Protect America

Feb 18, 2020

Hi Joshua, Thanks for reaching out! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

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Alan Samuel

February 14th, 2020 DETAILS arrow_drop_down
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Knowledgeable! Efficient! Wonderful customer service!

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Reply from Protect America

Feb 14, 2020

Hi Alan, Thank you for the positive review! Please let us know if we can provide you with further assistance.

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Era Cooper

February 14th, 2020 DETAILS arrow_drop_down
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I love the ease of securing the system and the price.

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Reply from Protect America

Feb 14, 2020

Hi Era, We’re happy to hear that you’re able to use your security system with ease. Please let us know if we can provide you with further assistance.

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Shanron Gilliam

February 14th, 2020 DETAILS arrow_drop_down
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Price is higher than my previous company and I have no door bell camera

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Reply from Protect America

Feb 14, 2020

Hi Shanron, Thank you for the review. To answer any questions you might have about your equipment, please send us a “Private Response” with the name and address associated with your account. A member from the Care team will reach out to you once we verify you as a customer.

Verified Customer

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Jane Jaynes

February 14th, 2020 DETAILS arrow_drop_down
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equipment works great & service is great

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Reply from Protect America

Feb 14, 2020

Hi Jane, Thank you for the positive review! Please let us know if we can provide you with further assistance.

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John

February 14th, 2020 Chula Vista, CA DETAILS arrow_drop_down
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DO NOT SIGN UP FOR PROTECT AMERICA! THEY PROMISED A MILITARY CLAUSE FOR ACTIVE DUTY SERVICE MEMBERS WHO TRANSFER OR DEPLOY AND THEY CLAIM THEY DONT ONE NOW. I AM UNDER ORDERS TO TRANSFER AND THEY WILL NOT CANCEL MY REMAINING CONTRACT WITHOUT PAYING ALL THE REMAINING MONTHLY FEES! ALL THEY WANT TO DO IS EXTORT MONEY FROM THE CONSUMER! WORST COMPANY AND CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN 19 YEARS OF MILITARY SERVICE!! INCOMPETENT STAFF!! WORST COMPANY TO DO BUSINESS WITH!

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Reply from Protect America

Feb 14, 2020

Hi John, Thank you for reaching out. We appreciate your feedback. To better improve your experience as a customer, we’re more than happy to answer any questions you might have about your account. Please send us a “private response” with the name and address associated with your account. A member from the Accounts team will reach out to you once we verify you as a customer.

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Rivka Friedman

February 13th, 2020 Philadelphia, PA DETAILS arrow_drop_down
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Horrible service. Sales was friendly. They answered my questions then hooked me in. After the products was baught we got transfered to the service departments. Bad service. No matter how urgent you wait endlessly and request a call back for hours later. When they call you back they can't fix the problems. Having a do it yourself service is terrible. I hire someone to do the work. Then its done wrong I hire someone again. On and on. The service was never fully functional. I worked tirelessly for weeks. Finally when i just had enough because the service never fully worked I cancel and they charge me over $1000. They walk away with my cold hard cash. This relationship is worse than my violent ex-boyfriend. I cant just leave a bad relationship. They punish you for leaving a system that was never working. That's my feelings

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Reply from Protect America

Feb 14, 2020

Hi Rivka, We appreciate your feedback. At Protect America we’re always looking for new ways to improve. We’re happy to answer any questions you might have about billing. Please send us a “direct message” with the name and address associated with your account. A member from the Accounts team will reach out to you once we verify you as a customer.

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Olivia Hakes

February 12th, 2020 American Fork, UT DETAILS arrow_drop_down
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I feel like the quality of the product was not great for what I was paying. Only had them for a bit but it was not a great experience.

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Reply from Protect America

Feb 12, 2020

Hi Olivia, We appreciate your feedback. At Protect America we’re always looking for new ways to improve. Please reach out to us if you need any further assistance. 

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Tammy Ruiz

February 11th, 2020 DETAILS arrow_drop_down
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Their installation process took too long and was incompletely fulfilled. The installing tech failed to install the doorbell and camera compnents.

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Reply from Protect America

Feb 11, 2020

Hi Tammy, We appreciate your feedback. To better improve your experience as a customer and answer any questions you have about installation, please send us a “Private Response” with the name and address associated with your account. One of our Care team members will reach out to you once we verify you as a customer.

Verified Customer

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Tamara

February 11th, 2020 DETAILS arrow_drop_down
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Very professional I am very happy with this company

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Reply from Protect America

Feb 11, 2020

Hi Tamara, Thank you for choosing to be a part of Protect America’s family. Please let us know if we can provide you with further assistance.

Verified Customer

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Roy Gaines

February 11th, 2020 DETAILS arrow_drop_down
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Quick to respond, customer service very friendly.

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Reply from Protect America

Feb 11, 2020

Hi Roy, Thank you for the positive review! Please let us know if we can provide you with further assistance.

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Michael K Morgan

February 11th, 2020 DETAILS arrow_drop_down
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Because I had to install. The system myself I could afford a higher quality Equipment for less money, and I understand the system a lot better. Then having someone else come in and install it.

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Reply from Protect America

Feb 11, 2020

Hi Michael, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

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Larry C.

February 11th, 2020 DETAILS arrow_drop_down
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Easy self installation, like to have the system to connect to garage opener as well as home smart lighting system

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Reply from Protect America

Feb 11, 2020

Hi Larry, Thank you for the positive review. We’re happy to hear you were able to complete the installation process with ease. Please let us know if we can provide you with further assistance.

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Diane

February 11th, 2020 DETAILS arrow_drop_down
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You install yourself. But helped to ensure all working well Reasonable price for system. Monthly fee is fairly low. Helpful to setup system.

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Reply from Protect America

Feb 11, 2020

Hi Diane, Thank you for the positive review! Please let us know if we can provide you with further assistance.

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Dennis Dangerfield

February 11th, 2020 DETAILS arrow_drop_down
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Live people answer the phone when you call. And they call back when promised. Also nice to have a person from the U.S. answer the phone. They are also knowledgeable & helpful.

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David Schmidt

February 11th, 2020 DETAILS arrow_drop_down
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Professional, Transparent, Effective, Knowledgeable, Helpful, Friendly, Fun, Accessible, Excellent Value

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Reply from Protect America

Feb 11, 2020

Hi David, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Verified Customer

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Amanda Brooksmith

February 11th, 2020 DETAILS arrow_drop_down
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Quick response time! Always checking in to make sure we are good.

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Reply from Protect America

Feb 11, 2020

Hi Amanda, Thank you for choosing to be a part of Protect America’s family. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

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Alberto Lopez

February 11th, 2020 DETAILS arrow_drop_down
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Great customer service and great value. They are willing to work with you and customize their monthly cost.

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Reply from Protect America

Feb 11, 2020

Hi Alberto, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience with our Care team. Please let us know if we can provide you with further assistance.

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Mickey Wilson

February 10th, 2020 Sacramento, CA DETAILS arrow_drop_down
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We use Protect America for our home security, nothing makes my wife or I feel safer. Great company.

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Reply from Protect America

Feb 11, 2020

Hi Mickey, Thank you for the positive review! We’re happy our security system is helping your family feel safe. Please let us know if we can provide you with further assistance.

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Shiny

February 6th, 2020 Camano, WA DETAILS arrow_drop_down
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6 years ago you could actually speak to a service agent in a timely manor... NOT ANY MORE! They have missed my house (garage) getting broken into once. That was enough for me!!! then, police came 8 hours later!!!!! They dropped the ball once! That's to many for me!!!!!!!!

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Reply from Protect America

Feb 06, 2020

Hi there, Thank you for reaching out. Your safety is important to us. To schedule you a callback with one of our Advanced Care Leaders, please reply via "Private Response" with the name and address associated with your account. A member from our Advanced Care team will be able to provide you with assistance once we verify your account.

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Robert Price

February 5th, 2020 Waldorf, MD

I learned a lot following the instructions on how to install it?5

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Reply from Protect America

Feb 06, 2020

Hi Robert, Thank you for the review! Please let us know if we can provide you with further assistance.

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Cheryl Newman

February 5th, 2020 Campbell, NY

It was a total nightmare installing it. The sensors didn't work on any of our doors, so waiting for new sensors. Software is hard to figure out.

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Reply from Protect America

Feb 06, 2020

Hi Cheryl, We appreciate your feedback. We’re more than happy to answer any questions you have about your sensors. Please send us a “Direct Message” with the name and address associated with your account. One of our Care team members will reach out to you once we verify you as a customer.

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N Saeteurn

February 4th, 2020 Thornton, CA DETAILS arrow_drop_down
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I've had Protect America alarm system for over 5 years now and I am a happy customer. I like the easy set-up and how friendly the customer service agents are each time time call with an issue. When alarms are set off, I am notified promptly via text, email, and a phone call.

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Reply from Protect America

Feb 04, 2020

Hi there, Thanks for being a part of the Protect America family. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

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Robel Adhanom

February 4th, 2020 Reynoldsburg, OH DETAILS arrow_drop_down
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Protect America is the WORST WORST company and the WORST WORST service they have. Their alarm don't work. They are scammers. I have their service for over 3 years and finshed my contract. I tried to call them to cancel my contract. The first day i waited on 45 min no respond the next day for over 1 hour no respond. This company would set you up for 3 years contract with their lausy service but when you finish your contract and you try to cancel it, it a nightmare. So falks, i advise you becareful and stay away from this company. There are a lot better companies out there.

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Reply from Protect America

Feb 04, 2020

Hi Robel, We appreciate your feedback. At Protect America we're always looking for new ways to improve. To assist you with any questions regarding your account, please reply via “Private Response” with the name and address associated with the account. A Care team member will reach out to you once we can verify you as a customer.

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Damon

February 4th, 2020 San Antonio, TX DETAILS arrow_drop_down
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This Company is one of the worst! Let me start off with the good. - This alarm system allows you to have sensors on all of your entry ways wirelessly. -Pricing is not bad. Now the Bad - They do not monitor you system 100%! I REPEAT they do not monitor you system 100% which is the reason we all choose the alarm system, Right? The reason I say this is because you as the customer need to call them every so often to do a system check with them. WHY? Because they have no way of checking on your system without you calling them. They claim the system will send you an email if it stops communicating. If your system breaks/ not functional they will not call you. Which I had an huge problem with! If I am paying for an alarm monitoring service I should not have to call them unless I have questions about a bill etc. I HOPE THIS HELPS SOMEONE. IF YOU CAN STAY AWAY FROM THIS COMPANY!

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Reply from Protect America

Feb 04, 2020

Hi Damon, We appreciate your feedback. If there is any way we can improve your experience as a customer, we’re more than happy to pull up your account to review and test your alarm system. If you can, please reply via ‘Private Response’ with the name and address associated with your account. A Care team member will reach out to you once we can verify you as a customer.

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Mike Campos

February 4th, 2020 Chino Hills, CA DETAILS arrow_drop_down
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I have been a customer for 5 years now and I recently discovered through Protect America online portal that my security system has been offline since July 2018. I can't believe that I have been paying for a monitoring service that I have not been receiving for this long and its even more unbelievable that your company never contacted me to inquire why my home security system has not contacted your system. However, you had no problem with your payment system billing me every month for a service I was not receiving. Albeit if your payment system stopped billing me someone would have reached out immediately. I spent the better part of today trying to cancel my service online, through live chat, and over the phone and none of these customer service channels were able to assist me. They can all open a new account, but they can't close one. The last touchpoint from your service rep was to send me an email with a form I needed to fill out to cancel my service. No surprise I did not receive that email and now I have to call back again. Protect America has a terrible business practice and not sustainable when there are competitors offering better security services with cancel anytime policies.

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Reply from Protect America

Feb 04, 2020

Hi Mike, We appreciate your feedback. A member of the Accounts team will reach out to you to assist you with any questions you may have regarding your account.

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Julius

February 2nd, 2020 Mount Laurel, NJ DETAILS arrow_drop_down
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People seem knowledgeable about the system and are able to answer questions pretty quickly. Price and installation are good too.

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Reply from Protect America

Feb 03, 2020

Hi Julius, Thank you for the review! Please let us know if we can provide you with further assistance.

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Anthony

February 2nd, 2020 Blackwood, NJ DETAILS arrow_drop_down
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The best thing was the cost but it took so long to get help and I was bounced from person to person and so there was a lot of confusion.

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Reply from Protect America

Feb 03, 2020

Hi Anthony, Thank you for the review. Although we strive to handle each customer with special care and consideration, during peak times we do experience high call volumes. Please send us a “Private Response” with the name and address associated with your account. We will schedule you a callback once we verify you as a customer.

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Steve

February 2nd, 2020 Angier, NC DETAILS arrow_drop_down
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It all works as well as they said it would and it is easy to do business with them, they are very attentive and concerned and thorough in the install.

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Reply from Protect America

Feb 03, 2020

Hi Steve, Thank you for the feedback! We’re happy to hear about your positive experience. Please let us know how we can provide you with further assistance.

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Toby

February 2nd, 2020 Hedgesville, WV DETAILS arrow_drop_down
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Really satisfied, customer service is always available and quick to respond. For the most part everything is good.

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Reply from Protect America

Feb 03, 2020

Hi Toby, Thanks for the positive review! We’re happy to hear our Care team was able to provide you with assistance. Please let us know if we can help answer any other questions.

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Latonya

February 2nd, 2020 Portsmouth, VA DETAILS arrow_drop_down
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I had great customer service and I just like the equipment because I know my home is secure.

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Reply from Protect America

Feb 03, 2020

Hi Latonya, Thank you for the review. We’re happy to know our equipment is helping you feel secure at home. Please let us know if we can provide you with further assistance.

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Jamiliah

February 2nd, 2020 Upper Marlboro, MD DETAILS arrow_drop_down
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The customer service was super nice and everyone was super helpful. They were very accommodating and gave me a lot of callbacks. I didn't like having to do everything myself but it was nice to be walked through it and it is convenient.

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Reply from Protect America

Feb 03, 2020

Hi Jamiliah, Thanks for the positive feedback. We’re happy to hear our team of installation experts was able to help you with setting up your equipment. Please let us know if we can provide you with further assistance.

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Richard

February 2nd, 2020 Philadelphia, PA DETAILS arrow_drop_down
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I like that I don't need a computer or a smartphone to have it and it keeps the burglars away. It is a little hard to get used to. They are very prompt with their updates and when they schedule an appointment, they seem to stick with it to the hour.

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Reply from Protect America

Feb 03, 2020

Hi Richard, Thank you for the review! Please let us know if we can provide you with further assistance.

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Jim

February 2nd, 2020 Ballston Spa, NY DETAILS arrow_drop_down
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The equipment seems good and it is nice to know if you're away what is going on at your house. They were helpful when I called setting it up and took the time to make sue everything was right. The price is kind of in the middle, some are higher and some are a little lower.

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Reply from Protect America

Feb 03, 2020

Hi Jim, Thank you for the positive review! We’re happy to hear our team of installation experts was able to help you get your equipment set up in your home. Please let us know if we can provide you with further assistance.

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Jeff

February 2nd, 2020 Toccoa, GA DETAILS arrow_drop_down
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They're doing everything right. I've never had a failure in fifteen years. I trust them because they do exactly what they say they'ss do. Every time I need customer service, which is rare, the technician has been spot on with correct information.

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Reply from Protect America

Feb 03, 2020

Hi Jeff, Thank you for taking the time to leave a review. We appreciate your feedback. Please let us know if we can provide you with further assistance.

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Howard

February 2nd, 2020 Lancaster, SC DETAILS arrow_drop_down
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Protect America's equipment is relatively easy to install and is one of the best security companies.

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Reply from Protect America

Feb 03, 2020

Hi Howard, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

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Sharon

February 2nd, 2020 Saint Pauls, NC DETAILS arrow_drop_down
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I like the price. It is easy to operate. I feel safe.

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Audrey

February 2nd, 2020 Laurinburg, NC DETAILS arrow_drop_down
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So far it hasn't let me down. I feel safer leaving my house. They've answered every question I've had and been there for support.

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Reply from Protect America

Feb 03, 2020

Hi Audrey, We’re happy to hear you feel safer leaving your house with our security system in your home. Please let us know if we can provide you with further assistance.

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Rita

February 2nd, 2020 Charlotte, NC DETAILS arrow_drop_down
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Best thing is the equipment. The instructions were clear and I was able to follow them because it is easy to use and install.

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Reply from Protect America

Feb 03, 2020

Hi Rita! Thank you for the positive review! Please let us know if we can provide you with further assistance.

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Roger

February 2nd, 2020 Canton, OH DETAILS arrow_drop_down
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Little less worrying on stuff and peace of mind is nice. I think the motion detectors are a little too sensitive because once in a while it will pick up animals and I was told it was not supposed to. They are pretty helpful whenever I call them.

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Reply from Protect America

Feb 03, 2020

Hi Roger, Thank you for the review! To provide you with assistance regarding the sensitivity of your motion detectors, please send us a “Private Response” with the name and address associated with your account. A member of our Care team will reach out to you once we verify you as a customer.

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William

February 2nd, 2020 Heidelberg, MS DETAILS arrow_drop_down
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Protect America is better than the previous one that I had. They are very easy to get a hold of whenever I need a question answered and they respond pretty quick. They don't have equipment set up.

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Christy

February 2nd, 2020 Odessa, FL DETAILS arrow_drop_down
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Knowing my home is protected when I am away or when I am sleeping at night is the best part. It works. It was also flexible to move the system when I mover. They have multiple way to access customer service, through the phone or the computer, and both provide excellent, quick, and accurate responses.

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Reply from Protect America

Feb 03, 2020

Hi Christy, Thank you for taking the time to leave a review. We’re happy to hear that you’re enjoying your equipment. Please let us know if we can provide you with further assistance.