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8.9

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Headquartered in Austin, Texas, Protect America provides self-installed home security and automation solutions and has serviced nearly half a million homes since 1992. The company offers 24/7 professional monitoring through Criticom Monitoring Services. Protect America's monthly fees range from $19.99 to $42.99, which includes free equipment such as a control panel, motion detectors, and door/window sensors. While many do-it-yourself security providers nickel and dime customers on equipment costs, Protect America provides free equipment with no upfront fee.

The Good

  • Free Equipment
  • Low Monthly Fee (as low as $19.99)
  • Home Automation Features
  • Lifetime Equipment Warranty
  • 24/7 Landline, Cellular, and Broadband Monitoring

Free Equipment, Low Monthly Fee, Monitoring

Compared to the seemingly countless security provider options, Protect America beats out competitors on one of the most important factors: price. At a monthly cost as low as $19.99/month, customers get 24/7 professional monitoring and free equipment (one control panel, three door/window sensors, and a motion detector). Compared to other do-it-yourself solutions, this price is very low. While most self-installed security companies are able to provide low monthly monitoring fees, they usually charge high equiptment fees. This isn't the case with Protect America.

Home Automation Features

At less than $20/month, you usually shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options. Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone.

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. In addition, Protect America provides home security monitoring through landline (least expensive), broadband and cellular communication; it's a rarity for companies to provide all three of these warranties in the residential security industry.

The Bad

  • Cellular Monitoring (Recommended) Starts at $41.99/Month
  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of Protect America is its 36-month contract. While lengthy contracts aren't unusual in the security industry, many do-it-yourself providers similar to Protect America have nixed contracts completely; however, a contract is likely where Protect America makes up for these risks.

Cancellation Terms

The terms of Protect America's contract aren't particularly forgiving either. If a customer decides to cancel their contract before the 36-month term, Protect America requires them to pay the full remaining balance. Many security providers only require customers to pay a percentage of the remaining balance.

Cellular Monitoring

While Protect America flaunts monthly prices "as low as $19.99," the fine print informs us that this cost is for landline monitoring only. For customers who want cellular monitoring and remote access to their system, packages start at $41.99/month.

The Bottom Line

With low monthly fees, zero upfront costs, and a free moving option, Protect America is one of the most affordable home security solutions on the market today. Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as home automation features. However, if you are not interested in signing a long-term contract (which can become expensive if you wish to cancel early), Protect America may not be the best fit. That said, this company will more than likely satisfy the majority of your home security needs, and all at a great price.

We'll Introduce You!

Call our recommended rep over at Protect America below.

1-(844) 325-8045

User Reviews

4.3

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  • 2

    November 21st, 2017 Newton, MS DETAILS

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    Got an immediate call from Ernie N. & I asked him for three plans- premium, middle, and base. That's the last I have heard from Protect America.

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  • 10

    November 21st, 2017 New London, NH DETAILS

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    I had just finished the email inquiry when the phone rang. The agent was courteous and provided me with good information. They followed up the next week and will check back next month. If they are as responsive to an alert as they are to an inquiry, no worries.

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  • 8

    November 20th, 2017 Erie, PA DETAILS

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    mixed messages on what to do and how to deal with situations.

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  • 10

    November 20th, 2017 Memphis, TN DETAILS

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    problem free, easy to install and great customer service

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  • 8

    November 13th, 2017 Austell, GA DETAILS

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    Very easy to install, setup. I got great support with the setup and I haven't had any problems with my security system.

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  • 10

    November 6th, 2017 Greenville, TX DETAILS

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    Ease in using the system. Excellent customer service.

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  • 10

    November 6th, 2017 Beaumont, CA DETAILS

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    The customer service is very professional and courtesy when they talked to you.

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  • 1

    October 30th, 2017 Tullahoma, TN DETAILS

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    Called to get some info on security company. Customer Service Rep was very rude.

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  • 7

    October 30th, 2017 Menlo Park, CA DETAILS

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    The key fob did not work properly and the police came by accident. We had to disconnect that feature. Otherwise it has worked well and consistently. The company has always been available and helpful. I think the cost of the service should be less.

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  • 8

    October 30th, 2017 Apex, NC DETAILS

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    I have found Protect America to be very good. Customer service is excellent. The wait time on customer service via phone is long, but you can immediately chat with a helpful service rep in the online. Great customer service. I really like our system and you don't have to pay for it up front which was nice.

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  • 9

    October 30th, 2017 Dana Point, CA DETAILS

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    Their customer service reps should set the bar for other companies.

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  • 8

    October 30th, 2017 Fayetteville, GA DETAILS

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    Price is expensive and siren is not loud enough to be heard upstairs, set up was easy and they have good customer service

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  • 1

    October 30th, 2017 San Diego, CA DETAILS

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    Because of my wife's near death, I returned the system 28 Aug 2017 and I was assured a complete refund that has not been receded to date.

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  • 10

    October 30th, 2017 Smyrna, DE DETAILS

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    First off, excellent customer service. Top notch equipment. Up for 5 months without issues.

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  • 8

    October 30th, 2017 Columbia Station, OH DETAILS

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    Equipment (touchpads etc.) could be updated and the emails about the alarm activation is completely unnecessary.

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  • 1

    October 30th, 2017 Merced, CA DETAILS

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    They are extremely overpriced and do not have any room to negotiate.

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  • 10

    October 30th, 2017 Windsor, PA DETAILS

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    Great customer service and response time.

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  • 1

    October 30th, 2017 Raleigh, NC DETAILS

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    Lied in their sales pitch and now Im in a five year contract I dont want to be in.

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  • 1

    October 30th, 2017 San Angelo, TX DETAILS

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    Tried to cancel within 30 days and they refused.

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  • 1

    October 30th, 2017 Staten Island, NY DETAILS

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    The agents are not knowledgeable. They give you canned answers. I wanted some personalized strategies and they knew nothing.

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  • 10

    October 30th, 2017 The Villages, FL DETAILS

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    Customer focused organization with professionally trained employees.

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  • 10

    October 30th, 2017 Liberty Hill, TX DETAILS

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    Awesome service, great value! Couldn't be happier

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  • 5

    October 30th, 2017 NA DETAILS

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    Pricing too high and very assertive sales rep.

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  • 8

    October 30th, 2017 Costa Mesa, CA DETAILS

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    The set up girl was very knowledable making the installation and set up easy

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  • 1

    October 30th, 2017 Lucerne Valley, CA DETAILS

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    We recieved service from Protect America for NINE YEARS (3 yr contract) & when there equipment failed (after nine years of no contact, correspondence or equipment upgrade) they wanted us to sign another three year contract to upgrade the equipment at a higher monthly rate and pay for the time we had no service. NO THANK YOU - OH YEA I FORGOT THE MOTION SENSORS NEVER DID WORK. I remember the women on the phone (somewhere in Texas) when I tried to set up the equipment.

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  • 10

    October 30th, 2017 Las Vegas, NV DETAILS

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    fast service and its proven during 2 incidents occured

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  • 9

    October 30th, 2017 Idaho Falls, ID DETAILS

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    Accomodating, help plan system for best result, spent plenty of time advising on how to set up the system, provides 24/7 monitoring, so far no issues.

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  • 10

    October 30th, 2017 Kalamazoo, MI DETAILS

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    Extremely responsive to even the smallest inquiry about service usage or help in setting up the system.

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  • 10

    October 30th, 2017 Chicago, IL DETAILS

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    I feel secure having PA watching my home

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  • 3

    October 30th, 2017 Seattle, WA DETAILS

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    Out dated expensive equipment. Awful smartphone app. Forced in to contract.

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  • 10

    October 30th, 2017 Searcy, AR DETAILS

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    They provide excellent customer service.

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  • 10

    October 30th, 2017 Port Charlotte, FL DETAILS

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    Great customer service, great price, easy installation and works great

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  • 9

    October 30th, 2017 Snohomish, WA DETAILS

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    I like how this system works and how customer service is available anytime to help us! I like the app and wish it didnt have glitches otherwise I wouldve rated you 10 if it werent for the app issues. The remote we were provided doesnt work either.

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  • 1

    October 30th, 2017 Alpena, MI DETAILS

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    Sent me wrong module, took hours to hook up without results. Has to wait a week for new module.

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  • 9

    October 30th, 2017 Woodland Park, CO DETAILS

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    Representatives I spoke to were very responsive and helpful

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  • 9

    October 30th, 2017 Chula Vista, CA DETAILS

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    Good costumer service, excellent technical support, install was a bit complicated and equipment great quality.

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  • 8

    October 30th, 2017 Kansas City, MO DETAILS

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    Like this very much. Some items had to be returned. Bulky panel item not so attractive.

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  • 5

    October 30th, 2017 Fort Washington, MD DETAILS

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    Did not send all of the equipment we agreed to

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  • 7

    October 30th, 2017 West Terre Haute, IN DETAILS

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    Not bad on equipment but prices are a bit higher than expected, especially with no camera options

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  • 10

    October 30th, 2017 Diamond Bar, CA DETAILS

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    They have great customer service and response time.

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