- Protect America
Protect America
check_circle VerifiedHeadquartered in Austin, Texas, Protect America provides self-installed home security systems, GPS, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992.
Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.
With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. The company has the highest overall rating in the home security industry on BestCompany.com as well as a quality star rating from consumers.
Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.
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The Good
- Protect America Cost
- DIY Installation
- Home Automation Features
- Lifetime Equipment Warranty
- Variety of Home Security Packages
- 24/7 Video Monitoring
- Industry Experience
- Protect America Reviews
Protect America Cost
Protect America's monthly fee ranges from $19.99–$42.99. With these prices, the yearly cost ranges from $239–$503. Protect America's complete cost over the course of the 36-month contract ranges from $719–$1,511.
This price includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. Customers who purchase Protect America's basic home security package will pay $19.99 per month, and customers who purchase the more advanced package with cellular monitoring and remote access to their system will pay $42.99 per month.
The higher cost for the cellular monitoring is due to the increased services and features (such as remote control of a security camera, real-time alerts from motion sensors, and other home automation features) that are not available with landline monitoring only.
$42.99 per month for added features and cellular monitoring is still a competitive price and one of the most affordable offers in the market.
Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies offering free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.
Free Protect America Equipment
While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and includes the following with most of its packages:
- 1 control panel
- 3 door and window sensors
- 1 motion detector
The free door and window sensors have a five-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions. They are pet-friendly, ignoring movement from objects 40 pounds or less.
Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.
No Installation Fees
Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.
Money-Back Guarantee
Protect America offers a 15-day money-back guarantee on all of its products. This gives customers time to test out the company's service and its security system before fully committing to the contract.
DIY Installation
Protect America's home security system is a do-it-yourself solution that takes less than one hour to set up. DIY security systems are convenient because it allows consumers to skip pricey and lengthy professional installations.
Many home security providers require costly professional installation and can take weeks to set up a date and time that works with the customer's schedule. Customers are also likely to be more familiar with the security equipment since they are the ones setting it up.
Many Protect America reviews below reference the quick and simple installation as a major benefit and relief.
Home Automation Features
At less than $20 per month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options.
Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:
Protect America Mobile App
Protect America's mobile app gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, and other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease.
The app also sends notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction.
August Smart Lock Pro
The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.
With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app.
This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock. The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.
Linear Garage Door Controller
Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door while away from home. Your home never has to be left unprotected.
Z-Wave Light and Appliance Module
The Z-Wave technology module allows you to turn the lights on and off throughout your home as well as dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.
Amazon Echo Dot Integration
Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo.
Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.
Lifetime Equipment Warranty
All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.
Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry.
This type of superior customer service is another way Protect America has set itself apart from its competition.
Variety of Home Security Packages
Protect America offers multiple home security packages that you can customize to fit your particular needs. Each package includes free equipment, free activation, and professional 24/7 monitoring.
For a customized instant quote, you can contact Protect America through the "Visit Site" button at the top of this profile page. You can also upgrade any package to include smart home automation capabilities. Package details for Protect America's three main home security plans are below:
| Copper Package | Silver Package | Platinum Package |
| Standard control panel | Standard control panel | Standard control panel |
| 3 Door/window sensors | 9 Door/window sensors | 14 Door/window sensors |
| 1 Motion detector | 1 Motion detector | 1 Motion detector |
| 1 Yard sign | 1 Yard sign | 1 Yard sign |
| 4 door/window stickers | 4 door/window stickers | 4 door/window stickers |
24/7 Video Monitoring
Protect America's security cameras have 24/7 live video monitoring. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities.
Industry Experience
Protect America alarm system has been in business since 1992. Having a home security company that has ample experience in alarm systems and burglar and theft situations can give homeowners peace of mind that their home and family will be in good hands.
Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable.
Protect America Reviews
Protect America reviews are overwhelmingly positive, awarding them an extremely high star rating from consumers. Protect America reviews highlight exceptional customer service, quality equipment, simple installation, and affordable prices.
Satisfactory reviews for Protect America provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services.
The Bad
- 36-Month Contract
- Cancellation Terms
36-Month Contract
Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry.
A somewhat lengthy contract is much more common for companies that offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole.
Cancellation Terms
If customers decide to cancel their contracts before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs.
With this in mind, the long-term contract and cancellation terms may not be a problem.
The Bottom Line
With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today.
Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features.
Protect America does require a contract; however, contracts are not unusual for home security companies and Protect America's prices are one of the most affordable security solutions in the market. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).
Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.
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User Reviews
Star Rating
3,148 Reviews
Review Breakdown
Sentiment Criteria
Donna Good/Villanueva
I can never get a hold of them for trouble shooting in my house, I have had this system for over 4 years and now I can't get anybody on the phone to help me.
Chris Mayo
I have been a Protect America customer for nearly 10 years, and they had been awesome in every way. Now that they sold to Brinks Home Security as of July 2020, the customer service has dropped off a cliff. I needed to add new sensors to my home system and the phone wait queues are off the chart. 4 calls in, 1 dropped on their side, and I'm still trying to get these sensors added. Looks like I need to start shopping for another home security service ASAP. Too bad for the consumers that this transfer of accounts and admin took place
Mary Christ
I can't get any response from online, phone, or live chat, are you still in business, well I guess so as my payment was deducted today. I want some customer service PLEASE,
Don Hoehn
Had PA for years, had payments setup on automatic. 101 yr old mother needed me so I moved 2000 miles. PA hounded and threatened me for the last six months payments for a system I didn't own. Legally acceptable, humanely disgusting. Service was adequate but I will never use nor recommend them to anyone. They are only interested in your wallet and couldn't care less about the customer. They will track you down and squeeze you for every last penny.
D. Washington
Equipment was always failing to function and disconnecting with the network. Mini panel fails to protect daily by shutdown between 2 - 3 A.M. I complained but the representative failed to address the problem. Now. The company has crashed without anyone to help. Its disgraceful. And, you are bonded by a contract that you are required to withhold despite the lack of service. Camera also failed to work through my cell phone. NOT AMAZING !!
Damian Lucero
Horrible money hungry company. I was getting charged more than necessary and when confronted they didn't care. Their contracts are long and make no sense. Customer service was down for months and no one responded back when they finally did I got the worst representatives. They did not care that I was scammed. Be aware that there is someone out there using the protect America name, you think you're paying something and it's going to scammers. They did not care at all when I addressed it. They did not once follow their policy that they don't charge military when they want to break their contract. We had PCS orders and they're supposed to allow us to cancel, they did the first time and then all of a sudden we started getting charge again. Military families don't contract with them!! Will never use them and would never suggest them to any poor soul.
Reply from Protect America
Jun 22, 2020
Hi Damian, Thank you for taking the time to leave us a review. We appreciate your feedback and sincerely apologize for your experience. We’re happy to answer any questions you may have about your account. Please reply via “Private Response” with the name and address associated with your account, and a member of our team will reach out to you once we verify your customer information.
Herbert Minnig
I have been trying for a week to talk to a customer service rep to get the forms to cancel the contract and pay the remainder that I owe. I sold my house and no longer need the service. The new homeowner is not interested in Protect America's service. They are not protecting anything for me.
Reply from Protect America
Jun 16, 2020
Hi Herbert, We apologize for your experience and would like to answer any questions you may have about your account. Please reply with the name and address associated with your account and a member from our team will reach out to you soon.
Victor Santos
System sucks got broken into panel broken an now the whole thing doesn't work so I'm paying for something that serves no purpose totally dissatisfied
Reply from Protect America
Jun 01, 2020
Hi Victor, Thank you for reaching out. We apologize for your experience and would like to answer any questions you might have about your system. Please reply via “Private Response” with the name and address associated with your account and a member of our Care team will reach out to you with assistance once we verify your customer information.
Cleveland customer
This is the worse alarm company I ever had to deal with. They had no compassion at all during COVOD-19. I'm not working, no income to pay bills and I have mentioned this to them several times since this taken place. They do not care, all they want is their money. I even have paid money on the acct when it was available, it's not enough for them. Every time you want to add something to your service to better protect your home. They want to add another 2 or 3 years to be committed. You can't get a tech to home to assist you unless you pay for it. I will never recommend this company to anyone. I will be so happy when my contact is up.
Reply from Protect America
May 27, 2020
Hi there, Thank you for reaching out and taking the time to provide us with your feedback. Here at Protect America, we’re always looking for new ways to improve and better serve our customers. We apologize for your experience and would be happy to answer any questions you may have about your account. Please reply via “Private Response” with the name and address associated with your account and a member of our Accounts team will reach out to you with assistance once we verify your customer information.
Verified Customer
Samantha Thorne
Excellent customer service and the Representative was very knowledgeable
Reply from Protect America
May 08, 2020
Hi Samantha, Thank you for the review! We’re happy to hear about your positive experience. Please reach back out if you need further assistance.
Verified Customer
Tim Long
I was told by a representative I could receive a monthly statement in the mail. Last week I received my credit card statement in the mail and, I see Protect America billed my credit card. I called and spoke with a representative about the charge and, I explained that I was promised a statement by mail. The representative told me he would go back and listen to the recording of my conversation to make a determination regarding my statement. So far, I have not heard back nor do I expect to hear anything. I am very disappointed about this issue.
Reply from Protect America
May 08, 2020
Hi Tim, We’re happy to look into and answer any questions you have about your statement. Please respond via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we verify your customer information.
Treneice
My equipment came, but everything that I ordered wasn’t in the box. I was missing my indoor camera and my key fob. I reached out to the rep who told me that I didn’t order the indoor camera, but the entire time she’s telling me about each item that I ordered and sending emails of the pictures of everything that would be included. She also stated several times that our conversation was on a recorded line, so she should know exactly what I ordered. She then told me that my bill would go up if I got the indoor camera. I reached out via phone and email for two days trying to figure out how to reconcile this issue. However the number I’ve been calling (800-591-5111)today which is the same number I’ve contacted from day one is saying the number is disconnected. So frustrating and I’ve already paid my bill for the month. I haven’t even installed the system in my home because I want to return the system and cancel my services. I’d rather try a more dependable service. I’m a new customer and this has been a terrible experience. Is this company even a legitimate security company?
Reply from Protect America
May 07, 2020
Hi Treneice, Thank you for reaching out. We apologize for your experience and would like to answer any questions you may have about your equipment. Please respond via “Private Response” with the name and address associated with your account. A Care team member will reach out to you with assistance once we verify your customer information.
Cecilia Cabrera
It was very easy to install. I didn't need much to do it myself.
Reply from Protect America
May 06, 2020
Hi Cecilia, Thank you for the positive review! We’re happy to hear the installation was easy for you to complete. Please let us know if we can provide you with any further assistance.
Sandy Fries
I'm a College Professor and have a genius IQ. I find Protect America equipment terrible and difficult to use. Their customer service people have not been helpful. I suggest changing the company name to Irritate America.
Reply from Protect America
May 06, 2020
Hi Sandy, We apologize for your experience. We’re more than happy to help answer any questions you may have about your equipment. Please reply via “Private Response” with the name and address associated with your account and a Care team member will reach out to you with assistance as soon as we verify your customer information.
Verified Customer
Rodriguez
I feel really secure at night. Some of my sensors are falling off and I'm still waiting to hear back from customer service on something.
Reply from Protect America
May 06, 2020
Hi there, Thank you for taking the time to leave a review. We’re happy to assist you with your sensors. Please reply via “Private Response” with the name and address associated with your account and a Care team member will reach out to you with assistance once we verify your customer information.
Verified Customer
Jackson
Their plans are a good price and I like the feeling of security.
Reply from Protect America
May 06, 2020
Hi Jackson, Thank you for the review! Please let us know if we can provide you with any further assistance.
Verified Customer
Haibon
Customer service is fine and the equipment is easy to use.
Reply from Protect America
May 06, 2020
Hi there, Thank you for being a valued Protect America family member. Please let us know if we can provide you with any further assistance.
Verified Customer
Reeves
I found out about them searching Google. Customer support were very helpful.
Bill
Long time customer( since2013), but can’t seem to get ahold of anyone these last few days. Every number I could locate was not successful, and have sent to msgs electronically. Is anybody home??
Reply from Protect America
May 06, 2020
Hi Bill, Thank you for being a valued Protect America family member. We apologize for your experience and would love to answer any questions you may have about your system. Please reply via “Private Response” with the name and address associated with your account. A Care team member will reach out to you with assistance once we verify your customer information.
PT Taylor
Hi Felicia! Felicia is one of the best Customer Care servicers experienced to date. In addition, Protect America is a great product. I've been with them since 2013. Inexpensive, thorough and easy to work with. They are a great investment for your home!
Reply from Protect America
May 04, 2020
Hi there, Thank you for being a valued Protect America family member. We appreciate your feedback. Please let us know if we can help answer any other questions you may have regarding your system.
Verified Customer
Nolan
False advertising. The website said that it would be a monthly fee of $19.99 a month and I'm being charged $40 a month.
Reply from Protect America
May 01, 2020
Hi Nolan, We would like to assist you with any questions you may have regarding billing. Please reply via “Private Response” with the name and address associated with your account. A member of the Accounts team will reach out to you once we verify your customer information.
Verified Customer
Anonymous
I thought the customer service would be 24 hours and I had to go home when I was working to set it up. So this is the only disappointment I have. The girl I called gave me directions and was helpful and it was okay.
Reply from Protect America
May 01, 2020
Hi there, We appreciate your feedback. Please let us know if we can answer any other questions you may have about your system.
Verified Customer
Francis
They were pretty good when they walked me through each step to get set up and were pretty patient. I called back and they said they were going to make sure I was locked in and ready to go so customer service is good. I've had issues with one of the sensor. It says my door is ajar but it really is not and then goes back to being okay.
Reply from Protect America
May 01, 2020
Hi Francis, Thank you for taking the time to leave us a review. To answer any questions you may have about your sensor, please reply via “Private Response” with the name and address associated with your account. A member of our Care team will be happy to assist you once we verify your customer information.
Verified Customer
Courtney
Customer service was easy to work with, friendly, and not pushy. They were very patient with helping me set up and activate the system.
Reply from Protect America
May 01, 2020
Hi Courtney, Thank you for the positive review! Please let us know if we can provide you with further assistance.
Verified Customer
Willie Easton
I like their wireless technology of their products.
Reply from Protect America
May 06, 2020
Hi Willie, Thank you for the positive review. Please reach back out if you need any further assistance.
Verified Customer
Sue Pahls
They have a quality wireless product. The Staff are all most helpful and will go the xtra mile to explain how their product works.
Reply from Protect America
May 01, 2020
Hi Sue, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.
Verified Customer
Garcia
The service, you guys know how to explain everything and if you don't know anything about the system itself, you put one hundred percent effort in order for the custolmer to understand the issue and work it out at the end of the day.
Reply from Protect America
May 01, 2020
Hi there, Thank you for taking the time to leave a review! We appreciate your feedback. Please let us know if we can help answer any other questions you may have about your system.
Verified Customer
Gregory
The equipment is up to date and easy to understand. The servicemen that work for them have been good.
Reply from Protect America
May 01, 2020
Hi Gregory, Thank you for the review! Please let us know if we can provide you with further assistance.
Verified Customer
Anonymous
Everything has worked out great from installation all the way up to now. I've had to communicate with customer support a couple of times and they provide good information.
Reply from Protect America
May 01, 2020
Hi there, Thank you for the review! We’re happy to hear about your positive experience! Please let us know if we can provide you with further assistance.
Verified Customer
Alemar-Rivera
Customer service is knowledgeable and friendly. The system was easy to install.
Reply from Protect America
May 01, 2020
Hi there, We’re happy to hear about your positive experience! Please let us know if we can provide you with further assistance.
Verified Customer
Marcario
The app is very user friendly. I got constant updates from you guys before I even got any of the equipment so I felt like I knew what was going on. The installation with you was easy, t he guy who helped me was very friendly and he explained everything.
Reply from Protect America
May 01, 2020
Hi Marcario, Thank you for the positive feedback! We’re happy to hear about your experience. Please let us know if we can provide you with further assistance.
Verified Customer
Rhodes
Everyone I talked to was really helpful, they answered my questions. I like that it was very easy set up and that I can control it from my phone. I have a roommate so it's nice that we can both control it from our phones remotely.
Reply from Protect America
May 01, 2020
Hi there, Thank you for taking the time to leave us a review! We appreciate your feedback. Please let us know if we can help answer any other questions you may have about your system.
Verified Customer
Arias
Customer service has been very response and easy to speak with. I would love a door lock system.
Reply from Protect America
May 01, 2020
Hi Arias, Thank you for the review! We’re more than happy to answer any questions you may have about our smart door locks. Please reply via “Private Response” with the name and address associated with your account. A member of our Care team will be happy to assist you once we verify your customer information.
Verified Customer
Anonymous
They set it up with me and got it working and I didn't have any idea what I was doing.
Verified Customer
Farris
Customer service has been very nice and pleasant. The man who talked my daughter through putting it up, she didn't have a problem. She hooked it up, took a minute, but she got it all functioning quite well.
Reply from Protect America
May 01, 2020
Hi Farris, Thank you for being a valued Protect America family member. Please let us know if we can provide you with further assistance.
Verified Customer
Thomas
I love being able to see what's going on from my phone and also being able to monitor stuff from the internet from my smartphone. When I called they were able to answer my questions. We had some connectivity issues atfirst but they kept coming back to fix it.
Reply from Protect America
May 01, 2020
Hi Thomas, We’re happy to hear you're enjoying your equipment. Please let us know if we can help answer any other questions you may have about your system.
Gabriel Cotto
Cheap and unreliable equipment. One false alarm while I was on a flight without communication and dispatch went to the wrong house, when questioned Protect America they stated wrong address was given to dispatcher.., I was fined $75 and cited to court hearing and protect America did not provide with any documentation to present in court because they can only go back so far (3 months). The frustration was beyond exhausting. I tried and tried and Protect America did not have my back.
Reply from Protect America
May 01, 2020
Hi Gabriel, Thank you for reaching out. We would love to look into and help answer any questions you may have about your account. Please send us a “Private Response” with the name and address associated with your account and an Accounts team member will reach out to you once we verify your customer information.
Laura J Kinser
Was a customer with Front Point for about 10 years, they changed to automated responses and a mistake was made that could have been serious, decided to check some other companies. Protect America was pretty well rated so I called and spoke to sales man and explained why I was considering changing, he assured me that all calls are made by a person, rate would be $36.99, I was hesitant after being with Front Point so long, I was asked to hold on and he came back and said that if I signed up that day I would get a locked in rate of $32.99 per month, so I foolishly signed up. Later noticed that the ad said 0 upfront fees, I paid $142.65 which included the first month fee. Now I am told that I paid $99.00 to buy down the rate from $36.99 to $32.99 , I WAS NOT TOLD ABOUT A BUY DOWN, I was scammed. I am a senior citizen with a limited income and I will be sure to share this wherever I can.
Reply from Protect America
May 01, 2020
Hi Laura, Thank you for reaching out. We apologize for your experience and would like to answer any questions you might have about billing. Please send us a “Private Response” with the name and address associated with your account and an Accounts team member will reach out to you once we verify your customer information.
Denise
It went great. Nice and easy. It was a DIY install with the tech on the phone. He was great in explaining and helping every step of the way. I would highly recommend protect America
Reply from Protect America
Apr 28, 2020
Hi Denise, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience with the installation. Please let us know if we can provide you with further assistance.
Verified Customer
Anonymous
Just like every other company the sales rep tells you one thing but you end up with another
Reply from Protect America
Apr 24, 2020
Hi there, We appreciate your feedback. Here at Protect America, we’re always looking for new ways to improve. Please let us know if we can provide you with further assistance.
Verified Customer
Justin Pollard
I have yet to use the systems because the last representative that assisted both my son and I wasn't patient in walking us through the hick-ups of our equipment. I then called and a gentleman answered and he did not come across friendly. No one has called to follow up knowing that my system isn't activated. But ensuring that I sign every document and the comment to a system that not completely operating is disappointing. And I haven't even mentioned the doorbell.
Reply from Protect America
Apr 24, 2020
Hi Justin, Thank you for reaching out. We appreciate your feedback and would like to help answer any questions you may have about your system. Please reply via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we can verify your customer information.
Verified Customer
Kanya johnson
I have been having problems with my door bell since I got it and nobody seem to know the problem
Reply from Protect America
Apr 24, 2020
Hi Kanya, Thank you for the review. We’re more than happy to answer any questions you have about your doorbell camera. Please reply via “Private Message” with the name and address associated with your account. A Care team member will reach out to you once we can verify your customer information.
Verified Customer
Jim
Customer service was questionable. A few of the people I felt with were clueless
Reply from Protect America
Apr 24, 2020
Hi Jim, Thank you for reaching out. We appreciate your feedback and apologize for your experience. We’re happy to answer any questions you have regarding your system. Please reply via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we verify your customer information.
Verified Customer
Ida
not happy with service. I wish I had not signed a 3 year contract. I am very disappointed
Reply from Protect America
Apr 24, 2020
Hi Ida, Thank you for the review. To improve your experience as a customer and answer any questions you may have regarding your system, can you please reply via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we can verify your customer information.
Verified Customer
Moyer
Protect America is very nice. And the system is secure.
Verified Customer
Carnevale
Helped me perfectly and walked me through every step of installation. Everything works perfectly. They respond right away.
Verified Customer
Swartz
Customer service was great throughout the installation process. And we haven't had to call the technicians back with any questions since then, so that speaks highly of how their equipment works. A little user's guide would be nice, but it's a very intuitive system.
Verified Customer
Gonzalez
After comparing prices and reviews we picked Protect America. For the installation, they were pretty thorough with the details.
Verified Customer
Jones
Good wireless system. I like that I actually get to talk to a real person.
Verified Customer
Lamb
I went with Protect America because they seemed to be reiable, their pricing was okay, and they had good ratings. Easy to install and easy to use.