Protect America
check_circle VerifiedHeadquartered in Austin, Texas, Protect America provides self-installed home security systems, GPS, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992.
Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.
With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. The company has the highest overall rating in the home security industry on BestCompany.com as well as a quality star rating from consumers.
Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.
The Good
- Protect America Cost
- DIY Installation
- Home Automation Features
- Lifetime Equipment Warranty
- Variety of Home Security Packages
- 24/7 Video Monitoring
- Industry Experience
- Protect America Reviews
Protect America Cost
Protect America's monthly fee ranges from $19.99–$42.99. With these prices, the yearly cost ranges from $239–$503. Protect America's complete cost over the course of the 36-month contract ranges from $719–$1,511.
This price includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. Customers who purchase Protect America's basic home security package will pay $19.99 per month, and customers who purchase the more advanced package with cellular monitoring and remote access to their system will pay $42.99 per month.
The higher cost for the cellular monitoring is due to the increased services and features (such as remote control of a security camera, real-time alerts from motion sensors, and other home automation features) that are not available with landline monitoring only.
$42.99 per month for added features and cellular monitoring is still a competitive price and one of the most affordable offers in the market.
Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies offering free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.
Free Protect America Equipment
While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and includes the following with most of its packages:
- 1 control panel
- 3 door and window sensors
- 1 motion detector
The free door and window sensors have a five-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions. They are pet-friendly, ignoring movement from objects 40 pounds or less.
Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.
No Installation Fees
Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.
Money-Back Guarantee
Protect America offers a 15-day money-back guarantee on all of its products. This gives customers time to test out the company's service and its security system before fully committing to the contract.
DIY Installation
Protect America's home security system is a do-it-yourself solution that takes less than one hour to set up. DIY security systems are convenient because it allows consumers to skip pricey and lengthy professional installations.
Many home security providers require costly professional installation and can take weeks to set up a date and time that works with the customer's schedule. Customers are also likely to be more familiar with the security equipment since they are the ones setting it up.
Many Protect America reviews below reference the quick and simple installation as a major benefit and relief.
Home Automation Features
At less than $20 per month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options.
Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:
Protect America Mobile App
Protect America's mobile app gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, and other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease.
The app also sends notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction.
August Smart Lock Pro
The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.
With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app.
This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock. The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.
Linear Garage Door Controller
Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door while away from home. Your home never has to be left unprotected.
Z-Wave Light and Appliance Module
The Z-Wave technology module allows you to turn the lights on and off throughout your home as well as dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.
Amazon Echo Dot Integration
Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo.
Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.
Lifetime Equipment Warranty
All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.
Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry.
This type of superior customer service is another way Protect America has set itself apart from its competition.
Variety of Home Security Packages
Protect America offers multiple home security packages that you can customize to fit your particular needs. Each package includes free equipment, free activation, and professional 24/7 monitoring.
For a customized instant quote, you can contact Protect America through the "Visit Site" button at the top of this profile page. You can also upgrade any package to include smart home automation capabilities. Package details for Protect America's three main home security plans are below:
| Copper Package | Silver Package | Platinum Package |
| Standard control panel | Standard control panel | Standard control panel |
| 3 Door/window sensors | 9 Door/window sensors | 14 Door/window sensors |
| 1 Motion detector | 1 Motion detector | 1 Motion detector |
| 1 Yard sign | 1 Yard sign | 1 Yard sign |
| 4 door/window stickers | 4 door/window stickers | 4 door/window stickers |
24/7 Video Monitoring
Protect America's security cameras have 24/7 live video monitoring. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities.
Industry Experience
Protect America alarm system has been in business since 1992. Having a home security company that has ample experience in alarm systems and burglar and theft situations can give homeowners peace of mind that their home and family will be in good hands.
Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable.
Protect America Reviews
Protect America reviews are overwhelmingly positive, awarding them an extremely high star rating from consumers. Protect America reviews highlight exceptional customer service, quality equipment, simple installation, and affordable prices.
Satisfactory reviews for Protect America provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services.
The Bad
- 36-Month Contract
- Cancellation Terms
36-Month Contract
Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry.
A somewhat lengthy contract is much more common for companies that offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole.
Cancellation Terms
If customers decide to cancel their contracts before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs.
With this in mind, the long-term contract and cancellation terms may not be a problem.
The Bottom Line
With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today.
Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features.
Protect America does require a contract; however, contracts are not unusual for home security companies and Protect America's prices are one of the most affordable security solutions in the market. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).
Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.
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Protect America
User Reviews
Star Rating
2,968 Reviews
Review Breakdown
Sentiment Criteria
bookmark Featured Review
Greg Saenz
Worked with “Aly” this morning. She immediately came on line with me and helped me to tweak my system as well as made the zones that were on my phone app more user friendly for me. Best customer service I have ever received from ANY company EVER ! Would highly recommend the live chat customer service as the way to go. 15 year customer and Protect America is still the best !
Reply from Protect America
Aug 12, 2019
Thank you for the positive feedback, Greg!
bookmark Featured Review
Verified Customer
Arlisa
The monitoring service is very secure and make me feel safe. They are very alert and everything works well. I am very satisfied with the product and I have no complaints because the customer service is great. They are very professional. When my alarm went off, they called me immediately. Also you can't beat the price.
Reply from Protect America
Apr 28, 2019
Thank you for your feedback!
Verified Customer
Gail Cross
Very well. The tech was awesome and so was the tech today.
Verified Customer
Gail Cross
Very well. The tech was awesome and so was the tech today.
Verified Customer
Alfredo Souza
Installation process was easy once I was able to get in touch with them. They missed mi original appointment and then I had to call 3 different times to be able to speak with a tech.
Verified Customer
Alfredo Souza
Installation process was easy once I was able to get in touch with them. They missed mi original appointment and then I had to call 3 different times to be able to speak with a tech.
Eric
For the money, Protect America provides a very good product. Their support staff is always helpful, although there is often a lengthy wait when calling in. Their app is not very user friendly. If the alarm is activated they are immediately available and very professional.
Reply from Protect America
Feb 21, 2020
Hi Eric, Thank you for review. We’re more than happy to answer any questions you may have about the Protect America app. Please reply via “Private Response” with the name and address associated with your account. A member of the Care team will reach out to you once we can verify you as a customer.
Sharon Crosby
My disappointment with Protect America is that they started with the monthly billing amount of $19.99 per month and then the bill was increased to $49.99 per month and when I called to tell them that the billing was wrong they said that it always was $19.99 per month and their billing statement is not due 30 days after the closing date. Another disappointment is that the alarm is no longer sounding when the front door opens and the sensor is no longer tripping the alarm. Since I have an adversary who enters my residence using a key that was obtained illegally, the directions were stolen and the password was compromised enabling the trespasser to turn off the alarm. I am not happy with Protect America. My comments are alleged.
Reply from Protect America
Feb 21, 2020
Hi Sharon, Thank you for reaching out. We appreciate your feedback. To improve your experience as a customer, we’ll be happy to review your account and go over any questions you may have in regards to billing or your equipment. Please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.
Verified Customer
John lecroy
50% the motion detector was faulty letting people gain access to my apartment and the panel was hacked and my pass codes were changed the first day. when calling for assistance I have yet to be put on hold for a period of 10 minutes while they route and reroute you to the proper staff to accommodate you.
Reply from Protect America
Feb 19, 2020
Hi John, We appreciate your feedback. To better improve your experience as a customer and answer any questions you have about your equipment, please reply via “Private Response” with the name and address associated with your account. A member from the Care team will reach out to you once we verify you as a customer.
Verified Customer
John lecroy
50% the motion detector was faulty letting people gain access to my apartment and the panel was hacked and my pass codes were changed the first day. when calling for assistance I have yet to be put on hold for a period of 10 minutes while they route and reroute you to the proper staff to accommodate you.
Reply from Protect America
Feb 19, 2020
Hi John, We appreciate your feedback. To better improve your experience as a customer and answer any questions you have about your equipment, please reply via “Private Response” with the name and address associated with your account. A member from the Care team will reach out to you once we verify you as a customer.
Cg
Had the worse customer service evening shift. I told the guy that I just needed a quote and what I needed for my house.And the guy who answered told me about himself and his military experience and tried to sell me other things.He was very rude, unprofessional.He turned out to be the manager.
Reply from Protect America
Feb 19, 2020
Hi there, At Protect America we strive to handle each customer with special care and consideration. We would be more than happy to assist with any questions you might have about our home security systems. Please reply via “Private Response" and a member of our team will follow up with you.
Verified Customer
Jim Gee
Insulation was easy with the help of the protect America technician. I am very pleased with the system and although I have an actually tested it, It appears to work well.
Reply from Protect America
Feb 19, 2020
Hi Jim, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience with your equipment and system. Please let us know if we can provide you with further assistance.
Linda
It went well. There were a few hiccups but they worked with us to resolve everything.
Reply from Protect America
Feb 18, 2020
Hi Linda, Thank you for the review. We appreciate your feedback. Please let us know if we can help answer any questions you might have about your system.
Jim
Excellent. Good choice! Good price! Rep from company was very patient and helpful.
Reply from Protect America
Feb 18, 2020
Hi Jim, Thank you for the positive review. Please let us know if we can help answer any questions you might have about your system.
Joshua M. Sayles
The process from start to finish went great!
Reply from Protect America
Feb 18, 2020
Hi Joshua, Thanks for reaching out! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.
Verified Customer
Alan Samuel
Knowledgeable! Efficient! Wonderful customer service!
Reply from Protect America
Feb 14, 2020
Hi Alan, Thank you for the positive review! Please let us know if we can provide you with further assistance.
Verified Customer
Era Cooper
I love the ease of securing the system and the price.
Reply from Protect America
Feb 14, 2020
Hi Era, We’re happy to hear that you’re able to use your security system with ease. Please let us know if we can provide you with further assistance.
Verified Customer
Shanron Gilliam
Price is higher than my previous company and I have no door bell camera
Reply from Protect America
Feb 14, 2020
Hi Shanron, Thank you for the review. To answer any questions you might have about your equipment, please send us a “Private Response” with the name and address associated with your account. A member from the Care team will reach out to you once we verify you as a customer.
Verified Customer
Jane Jaynes
equipment works great & service is great
Reply from Protect America
Feb 14, 2020
Hi Jane, Thank you for the positive review! Please let us know if we can provide you with further assistance.
John
DO NOT SIGN UP FOR PROTECT AMERICA! THEY PROMISED A MILITARY CLAUSE FOR ACTIVE DUTY SERVICE MEMBERS WHO TRANSFER OR DEPLOY AND THEY CLAIM THEY DONT ONE NOW. I AM UNDER ORDERS TO TRANSFER AND THEY WILL NOT CANCEL MY REMAINING CONTRACT WITHOUT PAYING ALL THE REMAINING MONTHLY FEES! ALL THEY WANT TO DO IS EXTORT MONEY FROM THE CONSUMER! WORST COMPANY AND CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN 19 YEARS OF MILITARY SERVICE!! INCOMPETENT STAFF!! WORST COMPANY TO DO BUSINESS WITH!
Reply from Protect America
Feb 14, 2020
Hi John, Thank you for reaching out. We appreciate your feedback. To better improve your experience as a customer, we’re more than happy to answer any questions you might have about your account. Please send us a “private response” with the name and address associated with your account. A member from the Accounts team will reach out to you once we verify you as a customer.
Rivka Friedman
Horrible service. Sales was friendly. They answered my questions then hooked me in. After the products was baught we got transfered to the service departments. Bad service. No matter how urgent you wait endlessly and request a call back for hours later. When they call you back they can't fix the problems. Having a do it yourself service is terrible. I hire someone to do the work. Then its done wrong I hire someone again. On and on. The service was never fully functional. I worked tirelessly for weeks. Finally when i just had enough because the service never fully worked I cancel and they charge me over $1000. They walk away with my cold hard cash. This relationship is worse than my violent ex-boyfriend. I cant just leave a bad relationship. They punish you for leaving a system that was never working. That's my feelings
Reply from Protect America
Feb 14, 2020
Hi Rivka, We appreciate your feedback. At Protect America we’re always looking for new ways to improve. We’re happy to answer any questions you might have about billing. Please send us a “direct message” with the name and address associated with your account. A member from the Accounts team will reach out to you once we verify you as a customer.
Olivia Hakes
I feel like the quality of the product was not great for what I was paying. Only had them for a bit but it was not a great experience.
Reply from Protect America
Feb 12, 2020
Hi Olivia, We appreciate your feedback. At Protect America we’re always looking for new ways to improve. Please reach out to us if you need any further assistance.
Verified Customer
Tammy Ruiz
Their installation process took too long and was incompletely fulfilled. The installing tech failed to install the doorbell and camera compnents.
Reply from Protect America
Feb 11, 2020
Hi Tammy, We appreciate your feedback. To better improve your experience as a customer and answer any questions you have about installation, please send us a “Private Response” with the name and address associated with your account. One of our Care team members will reach out to you once we verify you as a customer.
Verified Customer
Tamara
Very professional I am very happy with this company
Reply from Protect America
Feb 11, 2020
Hi Tamara, Thank you for choosing to be a part of Protect America’s family. Please let us know if we can provide you with further assistance.
Verified Customer
Roy Gaines
Quick to respond, customer service very friendly.
Reply from Protect America
Feb 11, 2020
Hi Roy, Thank you for the positive review! Please let us know if we can provide you with further assistance.
Verified Customer
Michael K Morgan
Because I had to install. The system myself I could afford a higher quality Equipment for less money, and I understand the system a lot better. Then having someone else come in and install it.
Reply from Protect America
Feb 11, 2020
Hi Michael, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.
Verified Customer
Larry C.
Easy self installation, like to have the system to connect to garage opener as well as home smart lighting system
Reply from Protect America
Feb 11, 2020
Hi Larry, Thank you for the positive review. We’re happy to hear you were able to complete the installation process with ease. Please let us know if we can provide you with further assistance.
Verified Customer
Diane
You install yourself. But helped to ensure all working well Reasonable price for system. Monthly fee is fairly low. Helpful to setup system.
Reply from Protect America
Feb 11, 2020
Hi Diane, Thank you for the positive review! Please let us know if we can provide you with further assistance.
Verified Customer
Dennis Dangerfield
Live people answer the phone when you call. And they call back when promised. Also nice to have a person from the U.S. answer the phone. They are also knowledgeable & helpful.
Verified Customer
David Schmidt
Professional, Transparent, Effective, Knowledgeable, Helpful, Friendly, Fun, Accessible, Excellent Value
Reply from Protect America
Feb 11, 2020
Hi David, Thank you for the positive review! Please let us know if we can provide you with further assistance.
Verified Customer
Amanda Brooksmith
Quick response time! Always checking in to make sure we are good.
Reply from Protect America
Feb 11, 2020
Hi Amanda, Thank you for choosing to be a part of Protect America’s family. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.
Verified Customer
Alberto Lopez
Great customer service and great value. They are willing to work with you and customize their monthly cost.
Reply from Protect America
Feb 11, 2020
Hi Alberto, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience with our Care team. Please let us know if we can provide you with further assistance.
Mickey Wilson
We use Protect America for our home security, nothing makes my wife or I feel safer. Great company.
Reply from Protect America
Feb 11, 2020
Hi Mickey, Thank you for the positive review! We’re happy our security system is helping your family feel safe. Please let us know if we can provide you with further assistance.
Shiny
6 years ago you could actually speak to a service agent in a timely manor... NOT ANY MORE! They have missed my house (garage) getting broken into once. That was enough for me!!! then, police came 8 hours later!!!!! They dropped the ball once! That's to many for me!!!!!!!!
Reply from Protect America
Feb 06, 2020
Hi there, Thank you for reaching out. Your safety is important to us. To schedule you a callback with one of our Advanced Care Leaders, please reply via "Private Response" with the name and address associated with your account. A member from our Advanced Care team will be able to provide you with assistance once we verify your account.
Robert Price
I learned a lot following the instructions on how to install it?5
Reply from Protect America
Feb 06, 2020
Hi Robert, Thank you for the review! Please let us know if we can provide you with further assistance.
Cheryl Newman
It was a total nightmare installing it. The sensors didn't work on any of our doors, so waiting for new sensors. Software is hard to figure out.
Reply from Protect America
Feb 06, 2020
Hi Cheryl, We appreciate your feedback. We’re more than happy to answer any questions you have about your sensors. Please send us a “Direct Message” with the name and address associated with your account. One of our Care team members will reach out to you once we verify you as a customer.
N Saeteurn
I've had Protect America alarm system for over 5 years now and I am a happy customer. I like the easy set-up and how friendly the customer service agents are each time time call with an issue. When alarms are set off, I am notified promptly via text, email, and a phone call.
Reply from Protect America
Feb 04, 2020
Hi there, Thanks for being a part of the Protect America family. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.
Robel Adhanom
Protect America is the WORST WORST company and the WORST WORST service they have. Their alarm don't work. They are scammers. I have their service for over 3 years and finshed my contract. I tried to call them to cancel my contract. The first day i waited on 45 min no respond the next day for over 1 hour no respond. This company would set you up for 3 years contract with their lausy service but when you finish your contract and you try to cancel it, it a nightmare. So falks, i advise you becareful and stay away from this company. There are a lot better companies out there.
Reply from Protect America
Feb 04, 2020
Hi Robel, We appreciate your feedback. At Protect America we're always looking for new ways to improve. To assist you with any questions regarding your account, please reply via “Private Response” with the name and address associated with the account. A Care team member will reach out to you once we can verify you as a customer.
Damon
This Company is one of the worst! Let me start off with the good. - This alarm system allows you to have sensors on all of your entry ways wirelessly. -Pricing is not bad. Now the Bad - They do not monitor you system 100%! I REPEAT they do not monitor you system 100% which is the reason we all choose the alarm system, Right? The reason I say this is because you as the customer need to call them every so often to do a system check with them. WHY? Because they have no way of checking on your system without you calling them. They claim the system will send you an email if it stops communicating. If your system breaks/ not functional they will not call you. Which I had an huge problem with! If I am paying for an alarm monitoring service I should not have to call them unless I have questions about a bill etc. I HOPE THIS HELPS SOMEONE. IF YOU CAN STAY AWAY FROM THIS COMPANY!
Reply from Protect America
Feb 04, 2020
Hi Damon, We appreciate your feedback. If there is any way we can improve your experience as a customer, we’re more than happy to pull up your account to review and test your alarm system. If you can, please reply via ‘Private Response’ with the name and address associated with your account. A Care team member will reach out to you once we can verify you as a customer.
Mike Campos
I have been a customer for 5 years now and I recently discovered through Protect America online portal that my security system has been offline since July 2018. I can't believe that I have been paying for a monitoring service that I have not been receiving for this long and its even more unbelievable that your company never contacted me to inquire why my home security system has not contacted your system. However, you had no problem with your payment system billing me every month for a service I was not receiving. Albeit if your payment system stopped billing me someone would have reached out immediately. I spent the better part of today trying to cancel my service online, through live chat, and over the phone and none of these customer service channels were able to assist me. They can all open a new account, but they can't close one. The last touchpoint from your service rep was to send me an email with a form I needed to fill out to cancel my service. No surprise I did not receive that email and now I have to call back again. Protect America has a terrible business practice and not sustainable when there are competitors offering better security services with cancel anytime policies.
Reply from Protect America
Feb 04, 2020
Hi Mike, We appreciate your feedback. A member of the Accounts team will reach out to you to assist you with any questions you may have regarding your account.
Verified Customer
Julius
People seem knowledgeable about the system and are able to answer questions pretty quickly. Price and installation are good too.
Reply from Protect America
Feb 03, 2020
Hi Julius, Thank you for the review! Please let us know if we can provide you with further assistance.
Verified Customer
Anthony
The best thing was the cost but it took so long to get help and I was bounced from person to person and so there was a lot of confusion.
Reply from Protect America
Feb 03, 2020
Hi Anthony, Thank you for the review. Although we strive to handle each customer with special care and consideration, during peak times we do experience high call volumes. Please send us a “Private Response” with the name and address associated with your account. We will schedule you a callback once we verify you as a customer.
Verified Customer
Steve
It all works as well as they said it would and it is easy to do business with them, they are very attentive and concerned and thorough in the install.
Reply from Protect America
Feb 03, 2020
Hi Steve, Thank you for the feedback! We’re happy to hear about your positive experience. Please let us know how we can provide you with further assistance.
Verified Customer
Toby
Really satisfied, customer service is always available and quick to respond. For the most part everything is good.
Reply from Protect America
Feb 03, 2020
Hi Toby, Thanks for the positive review! We’re happy to hear our Care team was able to provide you with assistance. Please let us know if we can help answer any other questions.
Verified Customer
Latonya
I had great customer service and I just like the equipment because I know my home is secure.
Reply from Protect America
Feb 03, 2020
Hi Latonya, Thank you for the review. We’re happy to know our equipment is helping you feel secure at home. Please let us know if we can provide you with further assistance.
Verified Customer
Jamiliah
The customer service was super nice and everyone was super helpful. They were very accommodating and gave me a lot of callbacks. I didn't like having to do everything myself but it was nice to be walked through it and it is convenient.
Reply from Protect America
Feb 03, 2020
Hi Jamiliah, Thanks for the positive feedback. We’re happy to hear our team of installation experts was able to help you with setting up your equipment. Please let us know if we can provide you with further assistance.
Verified Customer
Richard
I like that I don't need a computer or a smartphone to have it and it keeps the burglars away. It is a little hard to get used to. They are very prompt with their updates and when they schedule an appointment, they seem to stick with it to the hour.
Reply from Protect America
Feb 03, 2020
Hi Richard, Thank you for the review! Please let us know if we can provide you with further assistance.
Verified Customer
Jim
The equipment seems good and it is nice to know if you're away what is going on at your house. They were helpful when I called setting it up and took the time to make sue everything was right. The price is kind of in the middle, some are higher and some are a little lower.
Reply from Protect America
Feb 03, 2020
Hi Jim, Thank you for the positive review! We’re happy to hear our team of installation experts was able to help you get your equipment set up in your home. Please let us know if we can provide you with further assistance.
Verified Customer
Jeff
They're doing everything right. I've never had a failure in fifteen years. I trust them because they do exactly what they say they'ss do. Every time I need customer service, which is rare, the technician has been spot on with correct information.
Reply from Protect America
Feb 03, 2020
Hi Jeff, Thank you for taking the time to leave a review. We appreciate your feedback. Please let us know if we can provide you with further assistance.
Verified Customer
Howard
Protect America's equipment is relatively easy to install and is one of the best security companies.
Reply from Protect America
Feb 03, 2020
Hi Howard, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.