They helped me with the set up of it when I needed it and anytime anything's happened, any occurrence, for the alarms they've been on the phone with us immediately. I think some of the contacts that they put on the doors are a little flimsy. The equipment is easy to set up and mobile.

I think the equipment is good I think they do a little better by having little additional key pads by your most used doors that go in and out instead of having just one central keypad. Every time I try to call I get the message that they are experiencing high call volumes and have to wait quite a while before I get to speak to anybody.

Sometimes they are hard to get ahold of but when I've had a problem they've been on top of it. The only suggestion I would have is try not to push everybody off to the internet for chatting but talk to people live.

They ship the equipment to you and tell you how to install it and then once you get everything install they go through it on the panel. It was easy.

They are very responsive with customer issues. The pin pad is very user friendly and straightforward. The window and door security was easy to install.

When I dealt with the support center when I installed it, that seemed to go alright. I like being able to check it out with the phone app but it seems to work only on one phone or the other. It's hard to get the phone app to recognize our password and stuff. Sometimes the magnet sensors on the door come loose off the velcro so I end up having to glue them on differently but the equipment works well.

They resolve any issues I have but they could improve their wait time when you call them. I have to rethink the camera every once in a while.

They give me a call every time like a smoke detector going out.

Whenever we needed help it was resolved immediately. After a year our sensors are failing. IT was an easy installation and option for the apps. It would be nice to have a tech in the local area who could occasionally come and help customers in case they need to troubleshoot the sensor or something like that.

It's easy to install, you don't have to be a professional, and it's easy to service if something happens to it. Their response time has been spectacular; when we've ever needed it there was an issue with our alarm we got a call within the first couple minutes. Affordable, reliable, and secure.

Any time I have an issue they are always willing to walk me through an issues that I've got and they're very helpful. Everything I have works well and meets all the needs I have and I know that if I wanted to upgrade I could upgrade at any time.

If the fire alarm goes off and I tell them to wave it off the fire department shows up anyway. The control panel has a silent mode but when you go out the door it beeps no matter what. They also need a more upfront cancellation policy. They basically give you like two weeks or ten days to cancel and return and that starts before you even get the equipment so by the time you get everything set up you are a week in. By the time you figure out that it's a terrible system it's too late. Now I'm stuck so it would be nice to have more transparency.

When we first initialized the alarm system, customer service was great and easy to work with and answered all of my questions. It's a basic system and it doesn't do everything we wanted it to do but we could probably get the upgrades if it is needed. They could maybe have a little more follow ups with the customers to ensure everything is working properly because we haven't heard from them since we installed it two years ago.

When I called looking for basic information about a home security system I didn't expect to purchase something right away. I spoke with Jacqueline. She couldn't have been any sweeter, caring, compassionate and thorough! She was amazing in making sure I was aware of all they had to offer and helped me build my security system to fit my needs as well as my budget & went well above & beyond. She connected with me on a personal level which was very important to me and I have so much appreciation for. Amazing customer service and can't wait to work with them for years to come!

I have had no problems and good customer service.o

I like the service. i just wished the monitor could be charged and work in the event of black out

They notified me when my alarm is turned on or off by owner, and are on the phone if the alarm is tripped. We can count on them.

They are the best when it comes to customer service

Their secuity system was very easy to install

Easy to work with. Will repeat instructions until you are comfortable.

They are thorough, when I call I always get my question answered quickly and professionally.

This service is fantastic, and the equipment is state of the art. It's all in one package at a reasonable price. I like that you can put the monitor anywhere as well.

Whenever I call with an issue or question, they are responsive and friendly. It would be nice if they had a shorter contract though.

Everything is reasonably priced, even the monthly service charge. I've never had a problem with the actual equipment, and customer service is professional.

It works fine, they call you if the alarm goes off.

Any time I call in, they help me. They go through my alarms once a month. It's nice that I can come home and know my house wasn't disturbed.

The always answer quickly and return my calls. The equipment seems like good stuff.

When I was searching around, I wanted something that didn't have to be connected to a landline or hardwired. I wanted web-based security and Protect America offered that. I do have some issues with the cameras clicking and making a lot of noise. The camera can't decide if it's day or night.

Whenever I had to call them they would answer the call right away.

It is affordable, easy to set up, and easy to use.

The product is not working, and they need better customer service.

Reply from Protect America

Protect AmericaNov 15, 2018

Hi Sharon, we’re sorry to hear your home security systems isn't working. At Protect America, we always pride ourselves in our reliable technology and service. If you’d like, could you please DM us with the full name of the account holder so that we may assist you with this? Thanks and please let us know if you have any questions!



Every time I call customer service, they quickly determine what's wrong and solve the problem.

I think the contract is too long, you have to wait three years even if you want to change something.

The service is ok, but not what I expected. Sometimes I find it to be unreliable.

Reply from Protect America

Protect AmericaNov 12, 2018

Hi Karen, we’re sorry to hear about this! At Protect America, we always pride ourselves in our reliable technology and service. If you’d like, could you please DM us with the full name of the account holder so that we may assist you with this? Thanks and please let us know if you have any questions!



First was drawn to Protect America because of the price. The company has never gone above and beyond with their service.

I wish the technician was a little slower on the phone. I love the wall mounted control panel.

Customer service has always been very helpful when I have called. They are very professional.

The equipment offered by Protect America is nice. Customer service is below average.

Reply from Protect America

Protect AmericaNov 12, 2018

Hi Roger, we're certainly sorry to hear about your experience with our Customer Service. At Protect America, we want to correct any problems you're experiencing with our customer support. If you’d like, could you please DM us with the full name of the account holder so that we may assist you with this? Thanks and please let us know if you have any questions!



There could be some improvements made on the device itself. If they rearranged their buttons, I would have a better experience with Protect America.

The price offered is fair, equipment offered is standard, and customer service has been good every time I have needed to call them.