Protect America

verified
Protect America Logo

9.2

Overall Score

1,391 User Reviews

21 hours ago

Protect America

verified
Offers include free equipment such as motion detectors, door sensors, and window sensors. $0 in up-front costs.
1-(855) 969-9248

Headquartered in Austin, Texas, Protect America provides self-installed home security systems and monitoring services. and automation solutions and has serviced nearly half a million homes since 1992. The company offers 24/7 professional monitoring through Criticom Monitoring Services. Protect America's monthly fees range from $19.99 to $42.99, which includes free equipment such as a control panel, motion detectors, door sensors and window and door/window sensors. While many do-it-yourself security system providers nickel and dime customers on equipment costs, Protect America provides free equipment with no upfront fees.

The Good

  • Free Equipment
  • Low Monthly Fee (as low as $19.99)
  • Home Automation Features
  • Lifetime Equipment Warranty
  • 24/7 Landline, Cellular, and Broadband Monitoring

Free Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America offers the following free equipment with most of its packages: One control panel, three door and window sensors, and one motion detector. The free door and window sensors have a 5-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions (though they are pet-friendly, ignoring movement from objects 40 pounds or less).

Low Monthly Monitoring Fee

Compared to the seemingly countless security provider options, Protect America beats out competitors on one of the most important factors: price. At a monthly cost as low as $19.99/month, customers get 24/7 professional monitoring for a very competitive rate, especially considering the free equipment that is included.  Compared to other do-it-yourself solutions, this price is very low. Most self-installed security system companies who offer free equipment simply make you pay for it in the form of high monthly monitoring costs. This isn't the case with Protect America.

Home Automation Features

At less than $20/month, you usually shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options. Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone.

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. In addition, Protect America provides home security monitoring through landline (least expensive), broadband and cellular communication; it's a rarity for companies to provide all three of these warranties in the residential security system industry. This type of superior customer service is another way Protect America has set itself apart from its competition.

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The Bad

  • Cellular Monitoring (Recommended) Starts at $41.99/Month
  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of Protect America is its 36-month contract. While lengthy contracts aren't unusual in the home security system industry, many do-it-yourself providers similar to Protect America have nixed contracts completely; however, a somewhat lengthy contract is much more common for companies who offer the low-cost monitoring fees and free equipment like Protect America does. 

Cancellation Terms

The terms of Protect America's contract aren't particularly forgiving either. If a customer decides to cancel their contract before the 36-month term, Protect America requires them to pay the full remaining balance. Many security providers only require customers to pay a percentage of the remaining balance. Consumers should make sure they carefully read the contract and fully understand the terms before they agree to a long-term agreement. 

Cellular Monitoring

While Protect America flaunts monthly prices "as low as $19.99," the fine print informs us that this cost is for landline monitoring only. For customers who want cellular monitoring and remote access to their system, packages start at $41.99/month. The higher cost for the cellular monitoring is due to the increased services and features available (such as remote control of camera, sensor alerts and other home automation features) that are not available with landline monitoring only. 

The Bottom Line

With an impressive array of free equipment, low monthly fees, zero upfront costs, and a free moving option, Protect America is one of the most affordable home security solutions on the market today. Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as home automation features. However, if you are not interested in signing a two-year contract (which can become expensive if you wish to cancel early), Protect America may not be the best fit. However, consumers may feel more comfortable signing a long-term contract after they read some of the Protect America’s reviews (shown below). These reviews indicate that Protect America beats out most of its competition in terms of value for price and customer service and satisfaction.

We'll Introduce You!

Call our recommended rep over at Protect America below.

1-(855) 969-9248

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User Reviews

4.2

1391 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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Verified Customer

Carolyn in Dyer
July 16th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Representatives are knowledgeable and responsive.

Helpful?

Verified Customer

Anonymous
July 16th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Tech was patient during install walk thru, great customer service, equipment reasonable price

Helpful?

Verified Customer

black70bird
July 16th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Very prompt when alarms are triggered. Courteous when speaking to customers to verify you are OK.

Helpful?

Verified Customer

Bb
July 16th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Easy to install and work with. Great customer support

Helpful?

Verified Customer

Arizona Hot Rod & Upholstery
July 16th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

easy installation with a affordable price

Helpful?

Verified Customer

Robert M.
July 16th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Customizable products and on-time service.

Helpful?

Verified Customer

Richard R
July 16th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

There are a lot of home protection options out there. For the money protect America is a great value

Helpful?

Verified Customer

Nv
July 16th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

After sale service is not good at all and I was promised 3 cameras and after I received the package they said only one camera per service and have to pay extra if need more

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Reply from Protect America

Protect AmericaJul 16, 2018

Hi there, we’re sorry to hear that you didn’t receive the package what you were expecting. At Protect America, we strive to communicate with clarity and transparency. If you’d like, would you DM us with some additional details so that we may assist you with your situation? Thanks and please let us know if you have any questions.

Helpful?

Verified Customer

Natasha Smith
July 16th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

3 of the devices do not work. EXTREME HOLD TIMES FOR TROUBLESHOOTING RESOLUTIONS.

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Reply from Protect America

Protect AmericaJul 16, 2018

Hi Natasha, we’re sorry to hear that part of your system is not functioning properly. At Protect America, we do our very best to make sure all of our systems work as they are supposed to. Could you DM us with additional details so that we may assist you with your equipment issues? Thanks and please let us know if you have any questions.

Helpful?

Verified Customer

MJ
July 16th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Easy to install and use. Shopped quickly and very helpful to assist in installation

Helpful?

Verified Customer

Marianne Dulom
July 16th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Easy installation and great customer support

Helpful?

Verified Customer

LaTrell Fitchett
July 16th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Excellent service from the products and customer services

Helpful?

Verified Customer

Jouhan
July 16th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Great service, simple services, easy set up, great customer service, and low payments.

Helpful?

Verified Customer

Happy and Protected
July 16th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Excellent reliable service and equipment

Helpful?

Verified Customer

Hamdy
July 16th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Timely Response, better equipments, Fair price

Helpful?

Verified Customer

Haley
July 16th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The system is very user friendly and customer service was excellent. Tech support very knowledgeable

Helpful?

Verified Customer

far
July 16th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I had a false alarm and never received a call to confirm if it was false or not.

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Reply from Protect America

Protect AmericaJul 16, 2018

Hi there, we’re sorry to hear about your equipment issues. At Protect America, our customers’ peace of mind is certainly our priority. If you would like, would you DM us with additional details so that we may assist you? Thanks and please let us know if you have any questions.

Helpful?

Verified Customer

Easy to use
July 16th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

It works well and I can control it all with Amazon Alexa.

Helpful?

Verified Customer

Doug
July 16th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Speed of hardware arrival, ease of installation and operation

Helpful?

Verified Customer

Denise
July 16th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

reliable and very attentive. Immediately notifies customer of any issues and always very helpful.

Helpful?

Verified Customer

Christie
July 16th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Customer service is very friendly and easy to talk to on theI feel much safer now. Thank you protect America

Helpful?
Loretta Gordon
July 16th, 2018 Ormond Beach, FL

The sales representative was very knowledgeable and friendly. I was able to get everything I wanted to secure my home and with a monthly payment I can afford. Thank you Protect America.

Helpful?
Terry Brown
July 16th, 2018 Blythewood, SC

The representative I spoke with was very knowledgeable and helpful. I ended up dealing with a different company, but it was definitely not because of the assistance I received from Protect America.

Helpful?
Whitney Smith
July 16th, 2018 Garner, NC DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Great service, easy to use! Fastest install ever.

Helpful?
John Wolters
July 12th, 2018 Manhattan, KS

George was thorough and respectful and courteous.

Helpful?
Aurelio Jimenez
July 11th, 2018 East Stroudsburg, PA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Having communication issues. Alarm goes off. And I get no phone calls from alarm company. I think my unit is not working properly and or it’s not communicating with the company. Signal strength issues.

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Reply from Protect America

Protect AmericaJul 12, 2018

Hey Aurelio, we're sorry to hear that your system is having communication issues. At Protect America, our customers peace of mind is certainly our priority. We went ahead and alerted our account specialists about your situation and someone should be contacting you shortly. Please let us know if you have any questions!

Helpful?

Verified Customer

Carol N
July 10th, 2018 Dolton, IL DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The security panel is bulky. The smoke detector/CO2 detector is loud and that is good.

Helpful?

Verified Customer

winona parker
July 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

the service is great but customer service and taking care of the needs of the customers suck

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Reply from Protect America

Protect AmericaJul 10, 2018

Hey Winona, we're sorry to hear that you had trouble with our customer service. Our customers peace of mind is certainly our priority and we would love to correct any problems you might be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks and please let us know if you have any questions.

Helpful?

Verified Customer

Jeff
July 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Easy to install, app works well to arm and disarm.

Helpful?

Verified Customer

Margie
July 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

First time using the system for the last 3 months, easy to install, monitoring has been effective so far, sensors and camera work well, incident reporting is fast thru email, text, call.

Helpful?

Verified Customer

Vilma
July 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Great customer service and great service

Helpful?

Verified Customer

Robert Spencer
July 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Excellent customer service, the customer service personnel did not oversell me any product.

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Reply from Protect America

Protect AmericaJul 10, 2018

Thanks for your feedback Robert! Please let us know if you have any questions.

Helpful?

Verified Customer

Wolverine
July 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Easy to work with. Their service and equipment is exactly as advertised.

Helpful?

Verified Customer

Proud User
July 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The system works great. The setup was easy and packages arrived promptly.

Helpful?

Verified Customer

Gkinfe
July 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The initial installation conversation I had it wasn't good but later on went excellent specially all the women installation technician very helpful and patient thank you.

Helpful?

Verified Customer

Anoymous
July 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Someone overrides your system at lease three days a week. And all I am told is someone must have your password? NOT

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Reply from Protect America

Protect AmericaJul 10, 2018

Hi there, we're sorry to hear that you're having trouble with your system. At Protect America we strive to correct any service issues as quickly as possible. If you’d like, could you DM us with additional details and the name of the account holder so that we may assist you? Thanks and please let us know if you have any questions!

Helpful?

Verified Customer

Happy customer
July 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The customer service is amazing, the response times are speedy and the app and system are easy to use.

Helpful?
Paul
July 9th, 2018 Pismo Beach, CA

Very knowledgeable, very professional, very impressed

Helpful?
CHRISTINE PATTON
July 9th, 2018 Lake Wales, FL

Cost too high. Also high Credit Score required.

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Reply from Protect America

Protect AmericaJul 09, 2018

Hey Christine, we appreciate you taking the time to leave us feedback on your experience. At Protect America we strive to offer affordable peace of mind for any budget. Please feel free to direct message us or give us a call and we can get you our latest offer.

Helpful?
Brenan Hester
July 9th, 2018 Tuscaloosa, AL

Asked not to be called to just send me information and prices on their packages. Had to block them from calling and would call multiple times a day. Cant do as asked not going to be my security system!!!

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Reply from Protect America

Protect AmericaJul 09, 2018

Hey Brenan, we're sorry to hear that our calls turned you away from our service. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

Helpful?