Headquartered in Austin, Texas, Protect America provides self-installed home security systems, GPS, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992.

Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.

With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. The company has the highest overall rating in the home security industry on BestCompany.com as well as a quality star rating from consumers.

Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.

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The Good

  • Protect America Cost
  • DIY Installation
  • Home Automation Features
  • Lifetime Equipment Warranty
  • Variety of Home Security Packages
  • 24/7 Video Monitoring
  • Industry Experience
  • Protect America Reviews

Protect America Cost

Protect America's monthly fee ranges from $19.99$41.99. With these prices, the yearly cost ranges from $239–$503. Protect America's complete cost over the course of the 36-month contract ranges from $719–$1,511.

This price includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. Customers who purchase Protect America's basic home security package will pay $19.99 per month, and customers who purchase the more advanced package with cellular monitoring and remote access to their system will pay $41.99 per month.

The higher cost for the cellular monitoring is due to the increased services and features (such as remote control of a security camera, real-time alerts from motion sensors, and other home automation features) that are not available with landline monitoring only.

$41.99 per month for added features and cellular monitoring is still a competitive price and one of the most affordable offers in the market. 

Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies offering free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.

Free Protect America Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and includes the following with most of its packages:

  • 1 control panel
  • 3 door and window sensors
  • 1 motion detector

The free door and window sensors have a five-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions. They are pet-friendly, ignoring movement from objects 40 pounds or less.

Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.

No Installation Fees

Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.

Money-Back Guarantee

Protect America offers a 15-day money-back guarantee on all of its products. This gives customers time to test out the company's service and its security system before fully committing to the contract.

DIY Installation

Protect America's home security system is a do-it-yourself solution that takes less than one hour to set up. DIY security systems are convenient because it allows consumers to skip pricey and lengthy professional installations.

Many home security providers require costly professional installation and can take weeks to set up a date and time that works with the customer's schedule. Customers are also likely to be more familiar with the security equipment since they are the ones setting it up.

Many Protect America reviews below reference the quick and simple installation as a major benefit and relief. 

Home Automation Features

At less than $20 per month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options.

Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:

Protect America Mobile App

Protect America's mobile app gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, and other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease.

The app also sends notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction. 

August Smart Lock Pro

The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.

With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app.

This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock. The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.

Linear Garage Door Controller

Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door while away from home. Your home never has to be left unprotected.

Z-Wave Light and Appliance Module

The Z-Wave technology module allows you to turn the lights on and off throughout your home as well as dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.

Amazon Echo Dot Integration

Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo.

Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.  

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.

Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry.

This type of superior customer service is another way Protect America has set itself apart from its competition.

Variety of Home Security Packages

Protect America offers multiple home security packages that you can customize to fit your particular needs. Each package includes free equipment, free activation, and professional 24/7 monitoring.

You can also upgrade any package to include smart home automation capabilities. For a customized instant quote, you can contact Protect America through the "Visit Site" button at the top of this profile page. Package details for Protect America's three main home security plans are below:

Copper Package

  • Standard control panel
  • 3 door/window sensors
  • 1 motion detector
  • 1 yard sign
  • 4 door/window stickers

Silver Package

  • Standard control panel
  • 9 door/window sensors
  • 1 motion detector
  • 1 yard sign
  • 4 door/window stickers

Platinum Package

  • Standard control panel
  • 14 door/window sensors
  • 1 motion detector
  • 1 yard sign
  • 4 door/window stickers

24/7 Video Monitoring

Protect America's security cameras have 24/7 live video monitoring. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities. 

Industry Experience

Protect America alarm system has been in business since 1992. Having a home security company that has ample experience in alarm systems and burglar and theft situations can give homeowners peace of mind that their home and family will be in good hands.

Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable. 

Protect America Reviews

Protect America reviews are overwhelmingly positive, awarding them an extremely high star rating from consumers. Protect America reviews highlight exceptional customer service, quality equipment, simple installation, and affordable prices.

Satisfactory reviews for Protect America provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services. 

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The Bad

  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry.

A somewhat lengthy contract is much more common for companies that offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole. 

Cancellation Terms

If customers decide to cancel their contracts before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs.

With this in mind, the long-term contract and cancellation terms may not be a problem.  

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The Bottom Line

With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today.

Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features.

Protect America does require a contract; however, contracts are not unusual for home security companies and Protect America's prices are one of the most affordable security solutions in the market. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).

Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.

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We'll Introduce You!

Call our recommended rep over at Protect America below.

1-(855) 969-9248

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User Reviews

Star Rating

4.2
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2,839 Reviews

Review Breakdown

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Al Baltrusaitis
December 10th, 2019 Brookfield, WI

Still not done. Lots of problems. Had to disconnect the hazard alarm. The fire alarm sensor does not work. Need to have additional help with install.

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Reply from Protect America

Dec 11, 2019

Hi Al, Thank you for reaching out. To improve your experience with the installation, please reply via “Private Message” with the name and address associated with your account. A Care team member will reach out to you once we can verify you as a customer.

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Annie Malloy
December 9th, 2019 DETAILS
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I like the system, they are very helpful and i had Protect America since 1999 they are one of the best.

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Reply from Protect America

Dec 10, 2019

Hi Annie, Thank you for the positive review! We’re happy to hear you’ve been a part of Protect America's family since 1999. Please let us know if we can provide you with further assistance.

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J. Kemp
December 9th, 2019 DETAILS
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I am a 72 year old female (w/major health issues) and did not know they would NOT have a person come out and install it until all was signed(by computer). They shipped it out to me immediately, but it sat here in the box for weeks until I had to attempt to install it.

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Reply from Protect America

Dec 10, 2019

Hi there, Thank you for reaching out to us. To better improve your experience as a customer, please leave us a “Private Response” with the name and address associated with your account. Once we verify you as a customer, one of our team members will reach out to you with assistance with your installation.

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Roy Castilleja
December 9th, 2019

I'm glad I had the opportunity to install and am able to understand how the system works.

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Reply from Protect America

Dec 10, 2019

Hi Roy, Thank you for the positive review! Please let us know if we can provide you with further assistance.

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Tiffany
December 9th, 2019

Professional and quick service. Took time to answer each question I had until I was fully informed and understood.

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Reply from Protect America

Dec 10, 2019

Hi Tiffany, Thank you for the positive review. We're happy to hear our team was able to answer each of your questions. Please let us know if you need any further assistance.

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Richard
December 6th, 2019 Lancaster, PA DETAILS
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Good website with good information about the product. The product seems to be working quite well. Once it is installed, it is a good system. The customer service people have been very patient and answered all my questions. Also good value for money.

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Reply from Protect America

Dec 06, 2019

Hi Richard, Thank you for the positive review! Please let us know if we can provide you with further assistance.

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Stacie
December 6th, 2019 La Grange, TX DETAILS
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My parents used it in the past. We know our house is safe. It is easy to use and to update. Everybody has been nice and helpful whenever we need to call them.

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Reply from Protect America

Dec 06, 2019

Hi Stacie, Thank you for the review! We’re happy to hear our system is helping you feel safe in your home. Please let us know if we can provide you with further assistance.

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Norman
December 6th, 2019 Terre Haute, IN DETAILS
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Top notch stuff. They follow through on stuff and are always willing to address issues. They're always corresponding.

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Reply from Protect America

Dec 06, 2019

Hi Norman, Thank you for the positive review! Please let us know if we can provide you with further assistance.

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Jasmin
December 6th, 2019 Orange Park, FL DETAILS
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Everything is fine. The young man I spoke with was very helpful. The price is pretty good and everything is simple. It is a good company.

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Reply from Protect America

Dec 06, 2019

Hi Jasmin, Thank you for the review! We’re happy to hear about your positive experience with our Care team. Please let us know if we can provide you with further assistance.

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Imri
December 6th, 2019 Allentown, PA DETAILS
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It was the right company for me. Excellent service, everything I need to know, they answered and were very helpful. Security is easy to use and it works fine. I feel peace of mind.

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Reply from Protect America

Dec 06, 2019

Hi Imri, Thank you for the positive review! We’re happy to hear you’re enjoying your equipment. Please let us know if we can provide you with further assistance.

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Maoxiu
December 6th, 2019 South Pasadena, CA DETAILS
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Protect America is more reliable in terms of service and price compared to some other companies. The equipment was easy to install and there is a thirty day return guarantee, which I know ADT doesn't have.

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Reply from Protect America

Dec 06, 2019

Hi Maoxiu, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

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Anonymous
December 6th, 2019 DETAILS
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After my 3 year contract was met, I tried for 4 months to stop the service. Always a different excuse as to why not. Every time I called, no staff was available in the department that managed disconnections. Contact cannot be cancelled by email or chat or phone call unless you speak with that department (and they are never available!). From day 0 it was a disaster. After 1 year of paying my part of agreement, I found out in my State the law requires I sign and send to the Police a filled form with information, so they can come if my alarm goes off. Well, I spent 1 year without being protected. Sensors fail constantly too. After 2 months without having the service disconnected and them collecting the monthly payments, my only option was to get in contact with my Bank. They did an investigation (I provided dates of calls, chat transcripts and "call order #"), they concluded I was correct and gave me back the 2 months they collected illegally and I thought it all had a happy ending. I was wrong: 2 months later I was contacted again for an outstanding balance equivalent to 2 months of service and then a debt collector agency started calling me. DO NOT USE THIS COMPANY! They are borderline fraudulent!

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Reply from Protect America

Dec 06, 2019

Thank you for reaching out to us. To answer any questions you might have in regards to your contract as well as billing. Please reply via “Private Message” with the name and address associated with the account. We will set up a callback ticket once we can verify you as a customer.

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Matt Moyer
December 3rd, 2019 Easton, PA

The install went well. The customer service is helpful especially for the video cameras. The doorbell was simple. YouTube video helped with that. Recommend doing that first before phone appt.

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Reply from Protect America

Dec 04, 2019

Hi Matt, Thank you for the positive review! We’re happy to hear our Care team was able to help you with your video cameras. Please let us know if we can provide you with further assistance.

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Sherri Benn
December 3rd, 2019 New Braunfels, TX

Excellent, helpful, patient and professional

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Reply from Protect America

Dec 04, 2019

Hi Sherri, Thank you for the positive review! Please let us know if we can provide you with further assistance.

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Leonard Booth
December 3rd, 2019 Santa Fe, NM DETAILS
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I’ve been with Protect America for 10 years and they’ve always taken care of me. We’ve moved 3 times in that span and it’s easy enough for my son to reinstall it each time. I can’t recommend them highly enough.

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Reply from Protect America

Dec 04, 2019

Hi Leonard, Thank you for the positive review! We’re happy to hear our equipment has been easy to reinstall and use with each move you’ve made! Please let us know if we can provide you with further assistance.

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Ngo
December 3rd, 2019 Browns Mills, NJ DETAILS
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This has to be less than a 1-star company. Watch out for the tactic of getting you hooked. Watch out for the agreement you are signing up for, especially termination agreement. It is very hard to get to customer service for anything. The worst in the business.

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Reply from Protect America

Dec 04, 2019

Hi Ngo, Thank you for reaching out to us. At Protect America we’re always looking for new ways to improve. To assist you with any questions you may have, please reply via “Private Response” with the name and address associated with the account. A Care team member will reach out to you once we can verify you as a customer.

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Richard
December 3rd, 2019 Sanford, ME DETAILS
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We call them anytime and they are really good. They answer all the questions I have. It detects people going in and out.

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Reply from Protect America

Dec 04, 2019

Hi Richard, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

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Anonymous
December 3rd, 2019 Boynton Beach, FL DETAILS
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I think their equipment is good equipment its just trying to install the equipment is extremely difficult. It's taken me over a month and I had to hire a professional to come and do it.

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Reply from Protect America

Dec 11, 2019

Hi there, We're more than happy to assist you with your equipment. Please reply via “Private Message” with the name and address associated with your account. A Care team member will reach out to you once we can verify you as a customer.

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Jacqueline
December 3rd, 2019 Dallas, TX DETAILS
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Customer service was very knowledgeable and patient. They made me feel confident I could install the sensors. Everything seems to be working fairly well. Sometimes when I go through my front door it doesn't say "door open".

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Reply from Protect America

Dec 04, 2019

Hi Jacqueline, Thank you for the feedback. To better assist you with any questions you have about your system, please reply via “Private Message” with the name and address associated with the account. A Care team member will reach out to you once we can verify you as a customer.

Verified Customer

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Penny
December 3rd, 2019 Ponca City, OK DETAILS
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The best thing is I can check it on my phone. You have to really know how to work the software and that's not something we were taught.

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Reply from Protect America

Dec 04, 2019

Hi Penny, Thank you for the positive review! We’re happy to hear you are enjoying our system and its integration with your mobile phone. Please let us know if you need any further assistance.

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Mike
December 3rd, 2019 Hamilton, OH DETAILS
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Their stuff is a lot more updated. They should work on their customer service a bit I spoke with a rep 3 or 4 weeks ago and they still haven't gotten back to me.

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Reply from Protect America

Dec 04, 2019

Hi Mike, Thank you for the feedback. At Protect America we’re always looking for new ways to improve. To assist you with any questions you may have about your system, please reply via “Private Message” with the name and address associated with the account. A Care team member will reach out to you once we can verify you as a customer.

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Julia
December 3rd, 2019 Little Rock, AR DETAILS
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It was very easy to install and the panels are user friendly. Everyone I've spoken with has been very knowledgeable and helpful to assist me with any issue.

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Reply from Protect America

Dec 04, 2019

Hi Julia, Thank you for the positive review! We’re happy to hear our Care team was able to help you with your system. Please let us know if we can provide you with further assistance.

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Larry
December 3rd, 2019 Brumley, MO DETAILS
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I think it's working really great, I haven't had a problem yet.

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Reply from Protect America

Dec 04, 2019

Hi Larry, Thank you for the review! We’re happy to hear about your positive experience with our system. Please let us know if we can provide you with further assistance.

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Marguerite
December 3rd, 2019 Oak Ridge, NJ DETAILS
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It's easy to set when you're leaving the house. They are very good at making sure you follow up but they continually call. I was having construction on the house and couldn't get the system up and running and they called me and my husband at least 2-3 times a week for over a month.

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Reply from Protect America

Dec 04, 2019

Hi Marguerite, Thank you for the review! We’re happy to hear our Care team was able to help you with your system. Please let us know if we can provide you with further assistance.

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Bruce
December 3rd, 2019 Sandy, UT DETAILS
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Seems to be pretty good, high quality equipment.

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Reply from Protect America

Dec 04, 2019

Hi Bruce, Thank you for the review! Please let us know if we can provide you with further assistance!

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Ralpheal
December 3rd, 2019 Panama City, FL DETAILS
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They were able to answer all my questions and walk me through to make sure everything was working properly. The equipment doesn't seem to be the best but it works for what I need.

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Reply from Protect America

Dec 04, 2019

Hi Ralpheal, Thank you for the review! We’re happy our Care team was able to help you with your equipment. Please let us know if we can provide you with further assistance!

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Sirad
December 3rd, 2019 Florence, KY DETAILS
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They call you and work with you. It's easy to fix and put it together. It's easy to monitor with your phone and know what's going on with your home. It's a good company I would recommend to my friends.

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Reply from Protect America

Dec 04, 2019

Hi Sirad, Thank you for the review! We’re happy to hear about your positive experience with our Care team and that you’re enjoying our system. Please let us know if we can provide you with further assistance!

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Pamela
December 3rd, 2019 Prentiss, MS DETAILS
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It was easy to install. They answer my questions and are prompt to call me back.

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Reply from Protect America

Dec 04, 2019

Hi Pamela, Thank you for the positive review! Please let us know if we can provide you with further assistance.

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Eduardo
December 3rd, 2019 Chino Hills, CA DETAILS
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The couple times I've needed the customer service department they've been very easy to reach and have been able to fix the problem right there. The best thing is it was easy to install and the price is very good. I got more than I had before for a lot better price. The equipment seems to be very quality.

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Reply from Protect America

Dec 04, 2019

Hi Eduardo, Thank you for the positive review! We’re happy to hear our team was able to help you with your system. Please let us know if we can provide you with further assistance.

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Harvey
December 3rd, 2019 Harrison, MI DETAILS
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They walked me through installing the system and were pretty patient.

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Reply from Protect America

Dec 04, 2019

Hi Harvey, Thank you for the review! Please let us know if you have any questions about your system.

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Jamey
December 3rd, 2019 Queen Creek, AZ DETAILS
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It's nice that you can install it yourself. However, there was a delay with customer service showing up on time and my front door center is not working.

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Bobby
December 3rd, 2019 Bunker Hill, WV DETAILS
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They chose good products to market. The best thing is the notifications on my phone.

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Reply from Protect America

Dec 04, 2019

Hi Bobby, Thank you for the positive review! We’re happy to hear you’re enjoying your equipment. Please let us know if we can provide you with further assistance.

Verified Customer

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Alex
December 3rd, 2019 Pensacola, FL DETAILS
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The equipment isn't up to the par I believed it would be. The motion sensors aren't supposed to detect pets under 50 lbs and my pet is only 18 lbs and she sets it off. So I can't really set it if I leave my dog in the house.

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Reply from Protect America

Dec 04, 2019

Hi Alex, Thank you for reaching out to us. We appreciate your feedback. To better assist you with your equipment, please reply via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Verified Customer

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Stephen Schaer
December 2nd, 2019 Clemson, SC DETAILS
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I have had two pieces of equipment Malfunction so far! Outdoor siren and window monitor both reported equipment malfunctions.

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Reply from Protect America

Dec 02, 2019

Hi Stephen, Thank you for reaching out. To assist you with your equipment, please reply via ‘Private Message’ with the name and address associated with your account. Once we verify you as a customer, one of our Care team members will reach out to you.

Verified Customer

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Ava TaCheenie
December 2nd, 2019 Laveen, AZ DETAILS
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Set up took 2.5 hours. Wall sensor has fallen off several time. Currently sits on the counter. Can't get the away alarm to work unless we bypass the front door. No home service to fix issues.

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Reply from Protect America

Dec 02, 2019

Hi Ava, Thank you for reaching out. We have a solution for your equipment. In hotter climates, we recommend using silicone glue as an adhesive for your wall sensors. In regards to your system, we can set up a test to make sure everything is working properly. If you can, please reply via ‘Private Message’ with the name and address associated with your account. Once we verify you as a customer, one of our Care team members will reach out to you.

Verified Customer

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Beverly
December 2nd, 2019 Riegelsville, PA DETAILS
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excellent customer service. system functions well.

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Reply from Protect America

Dec 02, 2019

Hi Beverly, Thank you for the positive feedback! We’re happy to hear you’re enjoying your system. Please let us know if we can provide you with further assistance.

Verified Customer

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Jason
December 2nd, 2019 Pelzer, SC DETAILS
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Their ad says that it takes about 30 minutes to setup on your own. There's some serious stipulations to make these even close to accurate. It took me 3 hours. To be fair, I am dealing with a slightly larger home and was alarming every window. But, this involved a number of steps that involved opening and closing every single point that had a sensor on it more than one time. There was also the calling back several times while they did things on their end. Additionally, I've had issues from the very beginning with the doorbell supplied randomly restarting and or loosing connection. Rather than sending a replacement for a brand new product to a brand new customer, they had me troubleshoot it to 'fix' the problem. I also had to order additional sensors during the setup process. The technician 'made me a deal.' As it turns out, a week later I received an email with deals on additional equipment that always more than $10 less than the 'deal' I was given as a new customer. I will say that outside of these things that the customer service has been pretty on point.

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Rochelle
November 27th, 2019 Burnsville, MN DETAILS
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Incredibly poor service. Every call took 30 - 60 minutes to get a person to talk to. Had to work for months to cancel. I wouldn't recommend it to anyone.

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Reply from Protect America

Nov 27, 2019

Hi Rochelle, Thank you for the feedback. At Protect America we're always looking for new ways to improve.

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Robert L Fox
November 25th, 2019 Gardendale, AL DETAILS
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They lock you into a 3 year contract and are higher priced than most. Hard to cancel with long wait time on phone when contacting them. Must pay in full before putting in cancellation notice and then get another month out of you saying they need 1 month notice before canceling.

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Reply from Protect America

Nov 25, 2019

Hi Robert, We appreciate your feedback. Although we strive to handle each individual customer with special care and consideration, during peak time we do experience high call volumes. I was able to review your information, and it looks like one of our Account team members was able to resolve your inquiry. Please let us know if you need any further assistance.

Verified Customer

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Karen Rousseau
November 25th, 2019 Port Orange, FL DETAILS
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The doorbell camera doesn't pick up anything but rain. I was never told there was a cap on the video uploads. The adhesive on the sensors melt in Florida. It's a worthless system

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Reply from Protect America

Nov 25, 2019

Hi Karen, Thank you for your feedback. We would like to answer any questions you may have in regards to your equipment. Please reply via 'Private Message’ with the full name and address that is associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Verified Customer

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Jill Holmes
November 25th, 2019 Charlotte, NC DETAILS
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my camras go to black and white and sometimes a color picture!

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Reply from Protect America

Nov 25, 2019

Hey Jill, Thanks for reaching out to us. Before troubleshooting your cameras we will need a bit more information about the type of camera. Please reply via “Private Message with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Verified Customer

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Edward
November 25th, 2019 Menifee, CA DETAILS
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The customer service has been pretty crappy. when I call the three or four times nobody leaves notes apparently to let the new person know what's going on. I still haven't received my second Visa card payment for setting up a second alarm. The control panel is way too quiet it's hard to hear throughout the house and they don't have any upgrade options they said I would have to buy another panel which is ridiculous!

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Reply from Protect America

Nov 25, 2019

Hi Edward, Thank you for your feedback. If there are any ways we can improve your experience as a customer we’re more than happy to pull up your account and review your options available. Please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Verified Customer

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Name
November 19th, 2019 DETAILS
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I asked when purchasing if I should wait to buy when ready or now, told order now no cost, a year laid - paid $39 a month

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Reply from Protect America

Nov 19, 2019

Hi there, If you have further questions regarding your account, please respond to us via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

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James K Fry Jr.
November 19th, 2019 DETAILS
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So far no problems, helpful when I need answers.

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Reply from Protect America

Nov 19, 2019

Hi James, Thank you for the review! Please let us know if you need any further assistance.

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Daniel Hungerford
November 19th, 2019 DETAILS
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The customer service has been great! super happy so far.

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Reply from Protect America

Nov 19, 2019

Hi Daniel, Thank you for the positive review! We’re happy to hear about your great experience with our Care team. Please let us know if you need further assistance.

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Scott Barber
November 19th, 2019 DETAILS
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Good product but needs more info on compatible products for automation

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Reply from Protect America

Nov 19, 2019

Hi Scott, Thank you for the review! Please let us know if you need any further assistance.

Verified Customer

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John Scalzo
November 19th, 2019 DETAILS
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Don't fully understand the system. There are some things that I'm sure I am missing with the system but I'm a little concerned about 'playing with it'

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Reply from Protect America

Nov 19, 2019

Hi John, Thank you for the review. To better improve your experience as a customer, please leave us a “Private Message” with the name and address associated with your account. Once we verify you as a customer, one of our team members will reach out to you with assistance.

Verified Customer

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Shirley Johnson
November 19th, 2019 DETAILS
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They are very good at helping you with your device and installed it and can answer any questions you can might have.

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Reply from Protect America

Nov 19, 2019

Hi Shirley, Thank you for the positive review! Please let us know if you need any further assistance.

Verified Customer

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Patricia Council
November 19th, 2019 DETAILS
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I don't care for the DIY set up which I wasn't told about till afterwards p

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Reply from Protect America

Nov 19, 2019

Hi Patricia, If there’s any way we can better improve your experience as a customer please respond to us via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Verified Customer

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tonya felts
November 19th, 2019 DETAILS
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Cameras keep going offline and not so easy to fix

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Reply from Protect America

Nov 26, 2019

Hello Tonya, Thank you for reaching out to us. To better assist you with your cameras, please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.