5 Things to Know Before Signing Up with Guardian Protection

5 Things to Know Before Signing Up with Guardian Protection by BestCompany.com

The demand for home security is only growing — the market is expected to increase to a whopping $4.3 billion globally by 2022. 

Are you one of the thousands of people looking for a security solution for your home right now? If you are, you might have heard of Guardian Protection. 

In business since 1950, the company serves residents of Delaware, D.C., Florida, Indiana, Maryland, New Jersey, Ohio, Pennsylvania, South Carolina, Texas, and West Virginia. And through its decades of experience, it has thousands of positive reviews.

But what else should you know about Guardian Protection before you buy? Let’s take a look at some points that may move the needle for you.

Guardian Protection uses an arsenal of high-tech tools from quality manufacturers

Guardian uses some state-of-the-art tech. Some competitors are still using outdated products that feel clunky and don’t operate effectively, or worse yet, devices that are more susceptible to hacking.

Guardian sources its tech for third-party manufacturers and includes products like the SkyBell, which has received many positive reviews. It’s one of the most secure video doorbells money can buy.

If you’re looking into its video doorbell, Guardian uses the 888 SmartCode Electronic Deadbolt with Z-Wave Technology by Kwikset, known for its easy setup and re-keying system.

For the backbone of your Guardian Protection system, the security itself, the company uses products from trusted manufacturers like Qolsys and DSC. While you’ll find most Alarm.com service providers using the same brands, Guardian has picked some of the best products from these companies’ product lines.

Guardian Protection is an Alarm.com service provider

Guardian Protection supplies this ecosystem of high-tech tools by being a service provider for Alarm.com.

Alarm.com is a white-label service that powers other companies like Link Interactive and Uxari, as well as many small-business home security companies that work in a local region.

In addition to access to Alarm.com’s product ecosystem, its service providers also have access to co-branded marketing material and a mobile app. Guardian Protection is one of the biggest providers of Alarm.com services.

The company boasts a 30-second response time

Guardian Protection’s monitoring center responds to an alarm within 30 seconds. You have the option to cancel a false alarm, but if you really need the help, Guardian Protection’s response time is fast when every second counts.

It takes an average of seven minutes from when an alarm is initially triggered to the time a monitoring center alerts authorities, so the quicker the monitoring center is, the better.

You can choose from 9 package options

You may be holding out on home security because many providers set you up with a plan that includes products you don’t need. On the other hand, you may want to create an automated smart home in addition to creating a security system, or you’re looking for extra products to secure your home and some companies don’t have enough options.

Thankfully, Guardian Protection has several packages to choose from that can match your budget and household needs:

Guardian averages 4.4 stars over 4,700 reviews

To give you an idea of how difficult this is to achieve, be aware that most industries average nearly a third of their reviews being one star. With 66 percent of Guardian Protection reviews being five stars, and another 19 percent being four stars, it’s clear that this home security company is producing happy customers.

Customer Review: Lori Ann

"We did some homework on it and the ratings from people that use Guardian seem to just love it. We thought we would give it a try and I've really been very pleased. The customer service is outstanding and the support so far is really good. The other equipment I've used in the past has been very antiquated and this one is more up-to-date and that's why I like it. It fits me for my lifestyle."

Customers rank Guardian Protection highly for service quality, company trustworthiness, and customer service.

Customer Review: Philip from Greensboro, North Carolina

"Very reasonably priced for the service we get. The technician that worked on our system was really helpful, clear, pleasant, and efficient. We've had really great and immediate service when we've accidentally set the alarm off. It seems to be working really well. The system has not had any problems, it's easy to use and the response time has been incredible in terms of when the alarm was set."

And what about how Guardian Protection responds to negative reviews? ReviewTracker found that 53 percent of customers want businesses to respond to reviews within a week. If you read through more of Guardian Protection's customer reviews, you can see that they respond promptly to nearly every review they get, which is an essential part of customer service.

Learn More about Guardian Protection 

Check out Guardian Protection’s profile to learn more about the company, read customer reviews, find contract and cost information, and decide whether Guardian is right for you.