ADT: Read 167 User Reviews From Real Homeowners

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Jmac Plano, TX

Thank god I was able to get out of the contract when I did. Over priced service and charges you for the equipment and a long term contract.

3 years ago

Reply from ADT

Thank you for reaching out to us! We're sorry to hear of you canceling our services. Let us know if further assistance is needed.

Oct. 5th, 2022

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Syeda Zephyrhills, FL

Comfortable process. Technicians are very caring

3 years ago

Reply from ADT

Thank you for the 5 star review!

Sep. 6th, 2022

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Cheryl Hawkins Youngstown, OH

Never really got any valuable customer service help with the company and quite a bit of calls, and emails that I never asked to receive

3 years ago

Reply from ADT

Hello Cheryl- We're sorry for the trouble. May we ask that you email AlwaysThere@adt.com with your phone number and the address associated with your system, along with a detailed issue description, so that we can further review and assist? We'll be sure to promptly follow-up.

Thank you,

- Mazen

Aug. 24th, 2022

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Mallory

We had ADT for a small period of time. They are kind and reliable. Recommended

3 years ago

Reply from ADT

Thank you, Mallory for the 4 star review!

Aug. 2nd, 2022

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Janice Kneule Charlotte, NC

They have my. Alarm system. And it works great.

3 years ago

Reply from ADT

Thank you for the feedback and five-star review!

Jul. 20th, 2022

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anupam sumessur Lorton, VA

You truly get value for money. Really makes you feel safe.

3 years ago

Reply from ADT

Thank you for the feedback and five-star review!

May. 11th, 2022

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Tony's Babygirl Staton MO

Good protection with prompt service in any case

2 years ago

Reply from ADT

Thank you for choosing ADT and for your review! Stay safe! - Mazen

Feb. 7th, 2023

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J L Wright Phenix City, AL

way overpriced. Once you get in you are in. hard to get out.

1 year ago

Reply from ADT

Good Morning- We're so very sorry to learn of the troublesome experience you've had as an ADT family member. May we please ask you to email our team at alwaysthere@adt.com with a copy of your concern along with the full address/telephone number of the services. Thank you

Jan. 12th, 2024

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Thomas Fayetteville, GA

Had ADT for years, service was pretty dependable

2 years ago

Reply from ADT

Thank you for choosing ADT! - Mazen

May. 22nd, 2023

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Tomas Tovias El Paso, TX

ADT is a good company and the monitoring is great. I dislike the cost

3 years ago

Reply from ADT

Hello Tomas. Thank you so much for your feedback. How can we take your 3 stars and make it 5 stars?

Nov. 2nd, 2022

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Orlando weathington Columbus, GA

At the end the system started failing and the battery life failed

3 years ago

Reply from ADT

Thank you for taking the time to reach out to us! We're sorry you're having trouble with our services. Our customer support team would be able to assist in getting this resolved. They can be reached at 1-800-238-2727.

Oct. 5th, 2022

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ms ray Detroit, MI

Reasonable and reliable company with fast response times

3 years ago

Reply from ADT

Thank you for the feedback and for being a part of the ADT family

Aug. 10th, 2022

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Angie Kirschbaum New York, NY

Cameras are clear and response time is amazing.

3 years ago

Reply from ADT

Thank you for the 4 star review, how can we make it 5?

Aug. 2nd, 2022

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Joyce Selapack Lancaster, NY

Initial set up pricey but service was worth it and the peace of mind

3 years ago

Reply from ADT

Thank you for being such a wonderful part of the ADT family!

Jun. 6th, 2022

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Christopher

Good service. Attention to our needs and set us up nicely.

3 years ago

Reply from ADT

Hi Christopher. Thank you for taking the time to write a review.

May. 13th, 2022

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Moureen Meggers Ennis, TX

Quote was way too high after the promotional package.

2 years ago

Reply from ADT

Moureen- We do apologize to hear of this troublesome situation! Our sales team would be delighted to review all of our package and pricing offers with you if you could please contact our team at 1-888-211-8563.

Jul. 31st, 2023

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Darleen Summerville, SC

I used to have ADT but was way too expensive.

2 years ago

Reply from ADT

Hello Darleen. Thank you for taking the time to write this review. We're thankful you were a loyal customer of ours and we're sorry to learn you are no longer with us. Take care!

Oct. 25th, 2023

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