ADT: Read 167 User Reviews From Real Homeowners

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Deborah Dyer Hendersonville, TN

We had ADT home security system installed in our home for 12 years. As my husband traveled for his work, I found myself, and then small child at home alone a few days a month. We had had some break ins a few streets over from us, so I told my husband I no longer felt safe with him out of town, bringing us to acquire ADT. They came out and placed all the sensors on windows, in rooms, doors, and thoroughly explained everything to us and how to use it. Thankfully, we never had a break in. However our two cats set the laser alarm off a couple of times jumping up on furniture. There’s nothing like a very loud alarm to get you out of bed in the middle of the night. However, after seeing there wasn’t anyone in the house, and the cat was sitting on top of the china cabinet (cats like high places😸) and then giving the ADT customer service rep our security code seconds after the alarm went off, we silenced the alarm got the cat down and put him in the garage. It is a great service to have, and I felt secure having the signs in the yard, and on our windows and doors. Their pricing was reasonable and far below a few other companies we had checked with. I highly recommend ADT for your safety and peace of mind.

1 year ago

Reply from ADT

Hi Deborah, Thank you for being a longtime loyal part of our ADT family. We appreciate the review and the 5 Stars.

Jul. 14th, 2023

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Amanda Deane

Great customer service! When I called them to cancel service because I was unemployed, they worked out a payment for me. Thank you ADT for your world class service. I have peace of mind and feel safe.

4 months ago

Reply from ADT

Hello Thank you for taking the time to write a positive review.

Jul. 17th, 2024

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DocSue1 Hollywood, FL

We started over 20 years ago with what was Westinghouse and Bell South, which then merged with ADT. Over the years the high quality service, monitoring, and excellent communication has meant that there is a level of trust that has been developed throughout the years. They have a multi-layered system of authentication, options to upgrade across the life of their product, and personnel who are attentive to details, communicate effectively, and ensure the wellbeing of their customers.

10 months ago

Reply from ADT

Thank you for the 5 star review!

Jan. 23rd, 2024

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Joseph Decatur, GA

I have ADT for emergencies I do not have home security but their accident program. I called them once when I actually fell. Paramedics came but I didn;t need them because my roommate was able to help me up. I wear the united and have attached the connection. Occasionally they call because they have detected a fall. Other than the one case described above, it has been a false alartm and no paramedic was needed

10 months ago

Reply from ADT

Thank you for the positive review and feedback!

Jan. 17th, 2024

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Brenda Anderson Waxahachie, TX

ADT has to be the best security system in the world. It’s the only one that will hold up in a court of law against a guilty party. I have had mine now for a year and a half and it is well worth the $65 I spend a month that keeps all the thieves away and unwanted people. If they know you have ADT they’re not going to try to break into your house has been my experience. After having experiences with someone breaking into my home after a house fires and before the house fire by an x convict. This man lives in my neighborhood and he does not come on my property anymore now that I have ADT. The place that I reported him to were not concerned and didn’t help me. But my ADT has been successful in keeping unwanted people away. I have the full set up with sensors on every door and window and cameras in the house and outside the house. It’s only $65 a month and I think that’s a cheap price to pay for my security and I can sleep again at night without having to worry about theft or bodily harm. ADT is very Professional it works very well and it’s simple to use.

2 years ago

Reply from ADT

Thank you for being a part of the ADT family! We appreciate the feedback and the five star review!

May. 18th, 2022

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Sheila Graves Atlanta, GA

BEWARE!!!!! Please choose another company PLEASE!!!! I wish I could give these cons a 0 star. They are really that bad, honestly. I was told I could transfer the contract to the new owner, in the event I sold the home. Well that's not the truth. Today, I mentioned I was selling the home. I was told I owed $1500 on the remainder of contract and $500 on equipment. I don't recall signing a 3 year contract, yet to have me pay for services I am not receiving is robbery. I then asked if I could transfer the services to the new owner since I'm being forced to pay $1500 for services I am not going to be receiving. I was told NO, the transfer can only take place in the case of a dead spouse! So, basically they are wanting the new owners to sign a new 3 year contact. This should be outlawed. I am planning to warn the new owners about ADT and recommend that they use another company. These people are unscrupulous cons. I will NEVER EVER use them again, mark my word.

8 months ago

Reply from ADT

Thank you for reaching out to us! We’re sorry to hear about this experience, and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post.

Mar. 8th, 2024

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Astrid Monroe, NC

The service is ok. Make sure you ask about the cameras and the recording before buying. I am stuck in a 3 yr contract eventhough I out right bought the equipment. The doorbell sucks becuase it lags but all the other features are good.

8 months ago

Reply from ADT

Thank you for reaching out to us! We’re sorry to hear about this experience, and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post.

Mar. 8th, 2024

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Kevin Ortiz

Very reliable service. Truly pleased with both the system, cameras, as well as the monitoring services. Aside from my residential system. I am also a commercial customer in my place of employment. I can say that the service is very reliable when it comes to customer support as well as very fast monitoring when any sensor goes off. One of the only irks for me is that the subscription service of the monthly package will sometimes increase in cost without notification or reason even though you have a pre-established monthly amount in your contract.

1 year ago

Reply from ADT

Good morning Kevin. Thank you for your review and feedback! We usually send a letter or an email before a rate increase. Feel free to give us a call at 1 800 238 2727 so we can connect. Thank you for being the best part of ADT. Stay safe! - Mazen

May. 31st, 2023

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Debra Brown Lithonia, GA

I like the app, the quick install and the feeling I have of security. I do not like that a year later I am still paying for equipment. I do have every window (20+) and 5 doors covered but the cost of the equipment seemed a bit much with only 4 cameras.

9 months ago

Reply from ADT

Hi Debra, thanks for the 5 star review! Additional payments can be made to the loan on file to help satisfy any outstanding balances earlier, and can be applied at www.myadt.com. We appreciate you as a customer and thank you for connecting with us!

Feb. 6th, 2024

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Sheri Anderson Sapulpa, OK

I love my ADT system! I just can’t put into words how much I do love it. I can let someone in my house when I am out of town! I can see who is at my door while out of town! Amazing. I need more cameras! lol. I just love the things that I can do with it. I know I will add on more cameras later.

10 months ago

Reply from ADT

Thank you for being such a wonderful part of our ADT family!

Jan. 18th, 2024

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T Hazen Lakeville, MN

We have home security installed through ADT, a panel, door sensors and two exterior cameras. We haven’t had any issues with the camera displays, the alarm operates as we expect it to. You can customize the alerts when doors are opened which we appreciated, we set a tone to go off. The remote app has been immensely helpful with kids accidentally letting the dog out before the alarm is turned off, we can hear it and turn it off from our phones from upstairs. Great quality, service and peace of mind.

1 year ago

Reply from ADT

Thank you for the positive review and feedback!

Jul. 26th, 2023

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Kimberly Smith Chicago, IL

I had Not really compared prices before I had my first security system I went with the same system my sister was using...After a year or so I had decided to see what else was out there ...So I looked up Home Security and the first name to pop up was ADT....I read and compared function, quality ..price..etc etc. No $ upfront for equiptment, 90 day money back guarantee..More options for home security,better cellular home deals...Superior equipment...They Deliver and install and have 145 years in the security business!! Sold!!! Lol There really is no comparison when it comes to ADT...Fair Price, 24/7 monitoring.. Many cellular options,Superior quality Equiptment... No hassle with DIY install....And the response time Remarkable!! I Am Completely Satisfied with ADT I never have a minutes worry when away from home for 10 minutes or 10 days! And The Technician was great...worked Quickly and Efficiently and Quite Pleasant to Look At Too...Lol If The Equiptment wasnt so superior I would need a technician to come out (wink, wink) But on a Serious Note...Theres None Better Than ADT to protect the things you love!!

1 year ago Edited February 6, 2023

Reply from ADT

Thank you for your review and for being the best part of ADT, Kimberly. Have a great day and stay safe! - Mazen

Jan. 31st, 2023

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Sean DiMaria Columbia, SC

I have been using ADT to protect my home for over a decade. This includes smoke and carbon monoxide as well as for security. I could have used a cheaper company or security system, however, I decided that I want quality over cost. I can depend on ADT because they ensure my security system is working properly and will come out and fix issues as they happen. Having the smoke and carbon monoxide tied into my security system gives me an extra peace of mind when I travel due to the ability of my system to notify the fire department.

1 year ago

Reply from ADT

Thank you for the positive review and feedback!

Jan. 25th, 2023

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G.J. Boise, ID

We had ADT home security for only about a month and it seemed fine. Our landlord had it installed because there has been several burglary’s in and around are neighborhood. We are buying a home and in the process of moving. We are planning on getting our home security through ADT. It was nice having cameras to show us who was at our house when we were not home. I really liked having a door bell camera so I could see who was at my front door and let us know if anyone had entered our home that didn’t have access to do so.I was surprised that the images from the cameras were very clear and how loud alarms can be... I also liked the way it made me feel safe in my own home. They were very customer friendly. Even though we didn’t actually purchase the security protection are landlord did they still answered any questions we had. Very nice customer service. Would recommend!

1 year ago Edited December 1, 2022

Reply from ADT

Thank you for the positive review and feedback!

Dec. 23rd, 2022

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Alex Kouris Janesville, WI

To be sure I've never had an incident that frighted me more than when I received a call at about 2 in the morning and it was ADT. I quickly had police dispatched and I was looking at the cameras in and around my business. That's right I have 2 systems and thankfully I have never had more than a false alarm at my home. Turns out the back door at the office was broken into but the siren scared them away. I have had ADT for over 20 years and as long as they don't keep raising prices I will keep them.

2 years ago

Reply from ADT

We're so sorry to hear of this attempted break in but are so glad everything is OK! Thank you so much for being such an incredible part of the ADT family and please reach out to our team directly at 1-800-238-2727 if we may be of any additional assistance. ~ Thank you

Jul. 25th, 2022

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Mario Martin Huntsville, TX

Your family should feel safe! Some years ago when I had moved with my family into our new home, I decided to look into a home security system after an attempted home invasion. Feeling confident that my myself and my family are protected is my first priority . A sense of safety was difficult to restore especially if you and your family's well-being had been put in jeopardy. So I contacted ADT home security company. ADT home security system experts goal was to help us regain confidence in our family's safety again. After contacting the representatives at ADT, the process was very easy and stress-free. Immediately the ADT professionals installed fire detectors, and video surveillance systems, as well as other needed security components to our home. ADT home security professionals had what we needed to be confident in our family's security. Every security system additions and upgrades were patiently and professionally explained. I was even given a contact number for one of the technicians in case I had some trouble, concerns, or additional questions later. The service I had received from ADT was more than I expected, and helped to reduce any stress, anxiety, or doubt that I may have had at the time.Don't wait until the unthinkable occurs! Be safe and confident that your family is safe with a ADT customized home security system.

2 years ago Edited June 17, 2022

Reply from ADT

Hello Mario. Thank you for taking the time to write a review. We are so happy to hear your kind words. Have a great weekend!

Jun. 17th, 2022

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Mary Kate F Greer, SC

ADT truly checks the boxes on every conceivable need and want from a home security company. They are very well known, reliable, and reputable for their experience and extensive home monitoring network, and for good reason: ADT’s services feature professional equipment and custom designed security systems that allow you to determine the extent and level of home security you want. They even have a six month guarantee that you will be equally pleased with ADT or your money back! Only con is that ADT’s services can be in the pricey side, but I would expect high prices due to ADT’s experience and prestige, given their top ranking status in the US for security companies.

2 years ago

Reply from ADT

Hi Mary! Thank you for the 4 star review, and kind words! We truly appreciate your feedback! We take pride in the level of service, and products we provide our customers, and our day to day operations as professionals in our business. Welcome to the ADT family!

May. 12th, 2022

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JT Texpat

Very professional in their sales presentation and in the complete and thorough design of the system for my previous house and great installation technicians and follow up

8 months ago

Reply from ADT

Hello, thank you for taking the time to write a review and for the 5 stars.

Mar. 22nd, 2024

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Robert Horn II Pahrump, NV

I had ADT as my security while living in Florida. ADT alerted me to a possible break-in while I was away at work. Luckily the intruder(s) were scared away and were unable to make entry.

1 year ago

Reply from ADT

Hi Robert, thank you for taking the time to write a review. We appreciate the 5 Stars.

Aug. 12th, 2023

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Michele Dezuzio St Louis, MO

We had their service for many years and it was reasonable and reliable. I appreciate them contacting me when they have an issue and letting me know before it gets more costly.

1 year ago

Reply from ADT

Thank you for choosing ADT! - Mazen

May. 22nd, 2023

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Samantha Rivera Colorado Springs, CO

Have always been a good company for a reasonable price. No issues the alarm does work correctly as we had some issues with the door not closing correctly & setting off the Alarm

2 years ago

Reply from ADT

Thank you for the 5 star review!

Sep. 6th, 2022

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Nieceyshark Beaumont, CA

Recently switched to ADT. Love the ease of their equipment and helps keep the whole famioly safe. I love my ring doorbell/camera that keeps me in the know as to who is at my home when I am away. Peave of mind!

11 months ago

Reply from ADT

Thank you for the positive review and feedback!

Nov. 30th, 2023

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Chance Tyler

We have had ADT at work for years and the alarm service has been great. i would definitely recommend them for their service, but I am frustrated by one part of their customer service. i paid a bill with a credit card with the promise that I would receive an invoice as soon as I did. They sent another statement instead after 3 more calls to them I was told that they can't provide invoices. WTF!?! I needed it to submit for my expenses and this is a ridiculous policy. The charges were all correct, but businesses tend to need invoices.

1 year ago

Reply from ADT

Thank you for reaching out to us! We’re sorry to hear about this experience and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post.

Nov. 30th, 2023

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Quiana Varner Ashburn, VA

The only bad thing is that I brought the service through my home warranty company upsell and my actual bill is about $15 higher than what my home warranty company quoted me. Besides that I love the service, the app and ease of use.

1 year ago

Reply from ADT

Thank you for choosing ADT! If you have any concerns about your bill, please contact us at 1 800 238 2727. We would be happy to review it with you and make any necessary corrections. Sometimes, additional services requested by customers can result in extra charges or changes to the final cost.

Sep. 30th, 2023

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Gary Haynes Ford City, PA

The home security system that Adt installed was second to none. The control panel controlled all the sensors throughout the home. Windows, doors, and motion sensors and smoke and carbon monoxide detectors were all tied into the different emergency centers.

1 year ago Edited September 22, 2023

Reply from ADT

Thank you for choosing ADT and for your feedback, Gary!

Sep. 30th, 2023

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Kandra Gunter Miami, FL

Love the customer service, timing of the arrival of law enforcement in the event the alarm goes off, and the variety of features available to keep our homes safe. One feature I love in particular are the in-home cameras and strategic placement of sensors. This company is awesome!

1 year ago

Reply from ADT

Thank you for the positive review and feedback!

Sep. 13th, 2023

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Kris H Clearwater, FL

We love our ADT security system! It gives us peace of mind when we leave our home. We have alarms, video and audio monitoring, etc. to keep our home secure. We love the added features of smoke/fire alerts in the home and unusual activity notifications, too. It's a great system.

1 year ago

Reply from ADT

Thank you for taking the time to write a review and for the 5 Stars~

May. 5th, 2023

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Tara Gillispie Philadelphia, PA

ADT is my number 1 choice out of all the home security companies. I’ve never felt more secure and safe in my home until I had ADT’s services. Their top of the line equipment is such a breeZe to use. My entire family is able to use it. Their prices beat all the other competitors.

2 years ago Edited September 23, 2022

Reply from ADT

Thank you for the feedback and five-star review!

Sep. 23rd, 2022

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J Allen Pensacola, FL

Outstanding home service. I will always use ADT when I reside in a single family home. Very good response time and customer service. Company adds more items pretty regularly. Doing good at keeping up with customer needs and technology available.

2 years ago

Reply from ADT

Thank you for the feedback and five-star review!

Sep. 14th, 2022

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Tess Rangus Puyallup, WA

Our home was burglarized, and there was a discount for ADT thru our homeowners policy. The rep that came out was awesome. No high pressure and he was knowledgeable about not only the product, but about the area we live. Affordable. Responsive.

2 years ago

Reply from ADT

Thank you for taking the time to write a review. We appreciate the 5 Stars and happy our team took good care of you.

Sep. 1st, 2022

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Matthew Laney Placentia, CA

I had ADT install a home security system in a previous residence. The system was very comprehensive and sensitive which gave peace of mind. The monitoring representatives were always vigilant and cordial on the phone. The service was so good that one of my friends decided to gave an ADT system installed in their home.

2 years ago

Reply from ADT

Thank you for your review and for being one of the best parts of the ADT family!

Jul. 6th, 2022

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North Florida Wildliife Center Dothan, AL

This is the company that comes to mind when I think home security. The window clings and yard signs have been up for years and you know those houses are secured. Their packages are on the pricier side but you cant really put a price on safety.

2 years ago Edited June 8, 2022

Reply from ADT

Thank you for the feedback and five-star review!

Jun. 8th, 2022

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Helaine Sanford, FL

I have ADT since I bought my house in 1999. It has been a reliable company for my home. I also have ADT at my business. It has not been as reliable at my business. I think it does a good job for home security, but it is difficult for it to provide really good service for businesses because it seems like it does not have enough staff on the commercial side. Also, it is very difficult to get a sales person on the business side. It is fairly easy to get one on the residential side.

2 years ago

Reply from ADT

Thank you for being a longtime part of our ADT family. We appreciate the review. Please connect with us at 1-888-211-8563 and we can assist you with commercial concerns.

May. 18th, 2022

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Ashlyn Elwood Roswell, GA

ADT is really the best professional security system. Not only did they help set everything up, they also gave me an ADT sign to put in my yard that easily scares away any potential threats. They even have a theft protection guarantee that helps keep me at ease. If you really want some top notch security, ADT is the way to go.

2 years ago

Reply from ADT

Hi Ashlyn! Thank you for the 5 star review, and the kind words! We take pride in how we service our customers, and are happy you've chosen ADT as your home security provider. Have a great day!

May. 12th, 2022

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Tharessa Langley Philadelphia, PA

ADT is a good Home Security company, I've been with ADT Home Security for about 3 yrs now I haven't had any problems with the security system yet I like how it announce everytime you open the front/back door whenever it is opened, that lets me know someone is entering or exiting my residence and I heard it all the upstairs Excellent service!!!!

2 years ago

Reply from ADT

Thank you for the feedback and five-star review!

May. 11th, 2022

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David Bornancin Westlake, OH

I have used ADT Security Services in the Past for complete Home Security. They provide the best equipment, monitoring and reports to protect my entire home and surrounding grounds. They also provide Signs for your yard to keep people out and show your home is totally protected. Highly recommend ADT.

2 years ago

Reply from ADT

Thank you for your kind words, David. If you ever need anything, we're here for you at 1 800 238 2727. Stay safe!

- Mazen

May. 10th, 2022

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Dustin Brady

Alarm.com and ADT are literally the worst security system on the market. The quality is extremely inconsistent and almost never as sharp as they claim it is. The system doesn’t record half of the triggered events, even though they’re set to record them. If someone comes onto your property, not only does it not record half of the events, but it won’t let you open the live stream while the camera is detecting motion. ADT rips us off on our monthly payment and we aren’t getting our money’s worth. I can’t even cancel the contract because my wife signed their asinine breach of contract disclosure. Their customer service is ridiculous and the installers are lazy. Half of our wires are exposed outside and things that customer service said we would get were not included, per the installer’s work order. STAY FAR AWAY FROM THESE TWO NAMES.

1 year ago

Reply from ADT

Hi Dustin. I'm sorry to hear about the issues you've been experiencing with your security system. We understand your frustration, and we want to make sure we address your concerns promptly. To assist you better, could you please reach out to our team via chat at www.MyADT.com or via phone at 1 800 238 2727 with your complete address, phone number, and a detailed description of the problems you've encountered? This information will help us locate your account and investigate the issues you've raised.

Oct. 7th, 2023

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Amanda George IL

Their prices are competitive, and their contracts are 2 years non negotiable. The employees work well together. The install date was pretty close and was super quick. I'm happy with it..

1 year ago Edited July 7, 2023

Reply from ADT

Thank you for choosing ADT! - Mazen

Jul. 7th, 2023

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Sodiq Ada Ashburn, VA

I like the way ADT cameras save me wether I am at home or away and I like the way nest themorstat turns itself down when I leave the house thumbs up for ADT customer service

9 months ago

Reply from ADT

Thank you for sharing your experience and we're so glad to hear you love the system as much as we do!

Jan. 29th, 2024

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Dawn Grover

ATT was a good security system. It was inexpensive to install and I did feel safer having it in my house. Customer Service was good and everything worked as it was supposed to.

10 months ago

Reply from ADT

Hi Dawn, thank you for taking the time to write a review.

Jan. 12th, 2024

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Debra Sumter, SC

Great service, they send me messages to remind me that I am late turning on my system. They even sent me an email before doing a well check when my alarm had not been turned off for a few days in a row. (I was on vacation.)

1 year ago

Reply from ADT

Thank you for the positive review and feedback!

Sep. 13th, 2023

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F. Faris Bridgewater, NJ

Reliable service and good response time. We replaced our windows and called ADT to reinstall the sensors on the new windows. The tech said they don’t do that for free and there will be a $300+ charge to put them back on with double sided tape and test them. At that point we decided to no longer use ADT and go an alternate route. I felt like they lost a long time customer over an install charge of sensors.

1 year ago

Reply from ADT

Thank you for reaching out to us! We’re sorry to hear about this experience and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post!

Sep. 6th, 2023

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John Baylor Jr Richmond, VA

Makes it easy to have a great security company on your side! Adt has to be one of the oldest most trusted security companies! And it shows they offer great service and knowledge of a great security system!

1 year ago

Reply from ADT

Thank you so much for your kind words! We truly appreciate your trust and loyalty to ADT as your security company. Our team is delighted to hear that you are satisfied with our service and the knowledge of our security system. - Mazen

Jul. 22nd, 2023

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Tim Ballwin, MO

I was a longtime customer and had excellent customer service. The only issue I had with them was the quality of their outdoor security cameras. They could use some improvement in that area. Everything else was tops. Had my neighbor not had ADTs smoke detector both of our homes would have been a total loss.

1 year ago

Reply from ADT

Thank you for being a loyal part of our ADT family. We appreciate your feedback and will use this opportunity to improve.

Jun. 5th, 2023

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Jeremy Summa Inverness, FL

I have adt in my home and it’s great piece of mind also I set mine to announce door and window opening. I highly recommend it but I am sure when you hear the name you know the service.

1 year ago

Reply from ADT

Thank you for the positive review and feedback!

May. 24th, 2023

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Janie Mc Meridian, ID

My ADT installation process was very easy, and my technician did a great job of explaining all aspects of the system to me. The system is very reliable and easy to manage from either my phone or home panel.

1 year ago

Reply from ADT

Thank you for the positive review and feedback!

May. 10th, 2023

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Jorge Briscoe Lafayette, LA

I have had ADT in all my homes since 2003. The prompt response to alarms whether false or real is super. My only issue is when I have moved I find it difficult to have good communication with the representatives during the change

1 year ago

Reply from ADT

Hello, thank you for being a longtime part of our ADT family. Please feel free to contact us directly at 1-800-238-2727 for any future needs.

Apr. 26th, 2023

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Crystal

No complaints. Fast service and calls immediately if something this wrong. If you don't answer the phone for 2 or 3 calls, they just send the police or fire department. So, take it seriously lol.

1 year ago

Reply from ADT

Thank you for choosing ADT, Crystal! Stay safe! - Mazen

Apr. 5th, 2023

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CAROL Atlanta, GA

I've had ADT for many years. I always feel protected either when home or when I'm away. I have a camera which adds even more protection. The price is right for the service received.

1 year ago

Reply from ADT

Thank you for the positive review and feedback!

Feb. 8th, 2023

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Stephanie Traverse Wise, VA

ADT has given me peace of mind when I am home alone. I know that if anything were to happen, I would have help at the push of a button. And just having the sign in the yard is a good deterrent!

1 year ago

Reply from ADT

Thank you for the positive review and feedback!

Feb. 8th, 2023

ADT Reviews

Summary of Reviews