ADT: Read 167 User Reviews From Real Homeowners

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A 1 Mesquite, TX

Great products and app. Prices are reasonable. I would say that the phone technicians aren’t as helpful as field technicians. Many times I’ve been charged a service charge after an appointment that I was not aware of. Communication could be better with ADT. Managers aren’t keen on returning calls to customers as requested.

3 years ago

Reply from ADT

Greetings and Salutations! ADT always strives to provide the best possible experience and we thank you for sharing your feedback and concerns.

May. 16th, 2022

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Lou Darin Fond du Lac, WI

Some problems to work out in the beginning- false alarms occurring mostly. Overall, the service was good. Disconcerning that we were once notified by ADT that we had an intruder alarm going off when we were 20 minutes from home. We went home, walked around the house, and when we couldn't find any signs of entry, searched the house ourselves. Police finally got there 10 minutes after we finished searching. Guess the service can only be as good as your police department.

3 years ago

Reply from ADT

Thank you for reaching out to us and for joining the ADT family. We're sorry to hear about the troubles you had at the beginning. If further assistance is needed email our team directly at Alwaysthere@adt.com with the full address in which the services are located and the account details along with your post for further assistance.

May. 11th, 2022

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Samf Pompano Beach, FL

Had ADT install a security system in my house. I had one false alarm and they responded right away. I have nothing to complain about with them and was happy with the service till I moved.

3 years ago

Reply from ADT

Thank you for the feedback and five-star review!

May. 11th, 2022

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JT Texpat

Very professional in their sales presentation and in the complete and thorough design of the system for my previous house and great installation technicians and follow up

1 year ago

Reply from ADT

Hello, thank you for taking the time to write a review and for the 5 stars.

Mar. 22nd, 2024

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Sodiq Ada Ashburn, VA

I like the way ADT cameras save me wether I am at home or away and I like the way nest themorstat turns itself down when I leave the house thumbs up for ADT customer service

1 year ago

Reply from ADT

Thank you for sharing your experience and we're so glad to hear you love the system as much as we do!

Jan. 29th, 2024

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Dawn Grover

ATT was a good security system. It was inexpensive to install and I did feel safer having it in my house. Customer Service was good and everything worked as it was supposed to.

1 year ago

Reply from ADT

Hi Dawn, thank you for taking the time to write a review.

Jan. 12th, 2024

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Tyrone Walton Frankfurt am Main, HE

Ok ADT Professionally installed and great monitoring with 911 & Fire Response. ADT continues to upgrade so their services stay ahead of the competition. It would be a personal preference if you don’t have their services.

2 years ago

Reply from ADT

Thank you for your kind words and trust in ADT. We always strive to provide the best service to our valued customers. Your security and satisfaction are our top priorities. Stay safe! 🏠🔐

Oct. 21st, 2023

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Angelo Buckner Banning, CA

Too many hidden fees and cameras were too expensive had to pay activation fee to activate cameras they do not initially tell you about they just tell you the cameras are free until you acquire about them and then they let you know there is a activation fee

2 years ago

Reply from ADT

Thank you for reaching out to us! We're sorry to hear about this experience and we would like to assist you with any outstanding concerns you may have. Please contact us at 1-800-238-2727 for further assistance.

Sep. 13th, 2023

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peggy cherry Fayetteville, NC

I’ve been with ADT for over 14 years now. I think I just stick with them because I hate change. Their company is expensive for very little. Others offer more equipment for the same price. Customer service just depends who you speak with at the time.

2 years ago

Reply from ADT

Thank you for reaching out to us and sharing your thoughts about your experience with ADT. We genuinely appreciate your loyalty over the past 14 years. Our aim is to provide you with the best possible service and peace of mind. Our offers are generally standard across the board but feel free to connect with us at 1 800 238 2727 if you feel like there's an error with your monthly payments. Stay safe! - Mazen

Jun. 8th, 2023

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Big Daddy Bang Bang

Had ADT and it was really nothing special. I really didn't like the fact that they locked me into a contract and charged me an exorbitant amount of money to get out of it early. If a company has a good service, there is NO REASON to sign a contract....the service should sell itself. I would never get ADT again unless I had to and I could sign up with NO contract. My advice: Don't get involved with ANY company that makes you sign a contract unless you are certain their services are worth it and you'll be with them for a long time.

2 years ago

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Gumby Rowland Heights, CA

ADT is a very reputable company and a leader in the security business. Having installed home security systems in the past, I would recommend ADT to anyone considering a home security alarm

2 years ago

Reply from ADT

Hello, thank you for taking the time to write a review. We appreciate the kind words.

Jan. 20th, 2023

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Aryo

I received a promotion offer from ADT and called them to understand their pricing. Despite the fact that their monthly fee is too high compare to other security companies their price for devices are so high as well. I was told that each camera would cost me around $300. Compare to ring which is between $60-100 is too much. Plus they charge $99 installation fee and also you have to sign a contract for around 3 years. If you cancel the contract there is a penalty. Here is the summary, it doesn’t worth it!

3 years ago

Reply from ADT

We're very sorry to learn of the frustration you experienced contacting ADT! Please email our team directly at alwaysthere@adt.com along with a reference to your concern and the full address associated with the account if we may assist you in addressing your issues.

Sep. 19th, 2022

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Melody Rowe Fayetteville, NC

ADT was one of my favorites years and years ago. However, with advance technology and things they don't offer what some of their competitors do. I left them for more advancement but were a good starting point company.

3 years ago

Reply from ADT

Thank you for providing us with your feedback and for taking the time to write a review.

Sep. 16th, 2022

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Megan Garzaglass

Fast and friendly service. Plan offers updates on equipment. I feel safe and protected and customer service is easy to access for trouble or shooting.

3 years ago

Reply from ADT

Thank you for the feedback and five-star review!

Sep. 14th, 2022

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Jerry Weaver Katy, TX

Have been with ADT over 20 years, they have been a excellent company to work with. When we have had issues they have always fixed the problem as quickly as possible.

3 years ago

Reply from ADT

Thank you for the five star review and the positive feedback!

Aug. 31st, 2022

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Shelby Cash Waleska, GA

I have had ADT for about 6 years and of those 6 years the system has worked correctly maybe 31/2 of them . I call them they come out and supposedly fix it and and a couple of months later it is doing the same thing. I am fixing to cancel with them , not worth the money.

3 years ago

Reply from ADT

We are sorry to learn of your concerns. Please connect with our technical support team at 1-800-238-2727 so they can further assist you. Thank you!

Jul. 15th, 2022

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Betty Wyble Iowa, LA

Prior to hurricane Laura we were pleased with the service.During the time we had on electricity they continued to charge us for service we were not receiving.We asked that the service be suspended until we got back in our house which was 3 months later but they charged us for the service anyway.

3 years ago

Reply from ADT

Hello Betty. We are sorry to learn of your concerns. Please connect with our technical support team at 1-800-238-2727.

Jul. 15th, 2022

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Amarie Rodriguez Spring, TX

I had service for about 3yrs and I wasn’t too happy with my service. Prices were to high and not the same I was quoted over the phone. They told me what I wanted to hear and always changed the price on their end. I wasn’t a happy customer.

3 years ago

Reply from ADT

We're so sorry to learn of this disheartening experience as an ADT family member and our team would love review your experience with you! Please email our team at alwaysthere@adt.com with more details about this situation if we may be of any further assistance in resolving your concern. ~ Thank you

Jul. 6th, 2022

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Kelli Spencer Statesville, NC

The tech that came to install the equipment was a third party contractor. He spent 11 hours at my house the first day and then had to return again the following day to complete the installation. While there on the first day he nicked the electrical wiring in the wall that killed all the power on the circuit to the outlets on one side of my house. I spent hours on the phone with multiple ADT representatives, all of whom had no idea who I was, whom I should talk to, that it's not their problem or responsibility, and that there are 2 different ADT agencies. One is corporate and one is the monitoring agency and they do not communicate. I was so disgusted after the complete disregard for the inconvenience, the property damage, risk of fire to my home that I terminated our agreement after being told that I would have to hire an electrician to repair the damage and someone to repair the drywall, wainscoting and paint, and submit the invoices for review. If they were approved it could take up to 90 days to process payment.

3 years ago

Reply from ADT

Kelli, We're so terribly sorry to learn of this unacceptable experience you've had as a member of the ADT family! We would love to address these issues with you further. If you could please email our team directly at Alwaysthere@adt.com with the full address in which the services are located and the account details along with your post for further assistance.

May. 26th, 2022

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Jane Milton Reidsville, NC

Had ADT For A Few Years-Never Had A Problem With My Service. Customer Service Was Always Excellent Anytime My Alarm Was Tripped. Always A Quick Response Frm ADT.

3 years ago

Reply from ADT

Thank you for the 5 star review, Jane! We truly appreciate the positive feedback and are happy to read of your satisfaction!

May. 24th, 2022

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Autumn Lewiston, ID

I like that ADT has been in the home security business for a long time. They are trustworthy and have built a great word-of-mouth reputation. I have not chosen a home security system yet but ADT is on my list.

3 years ago

Reply from ADT

Thank you for the feedback and we would love it if you joined the ADT family!

May. 23rd, 2022

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Charles Hughes Southport, NC

We have three different locations being serviced by ADT. The technicians are always great and very helpful. Customer support takes too long to get a live person to answer and the automated systems doesn't help.

3 years ago

Reply from ADT

Hi Charles . Thank you for taking the time to write a review. Please let us know at 1-800-238-2727 how we can earn 5 stars.

May. 19th, 2022

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no sugarcoating Cheshire, CT

I got a quote from ADT while shopping for a security system and of course they offer 'introductory' prices... Other than being connected 24/7 with them, no major benefits to brag about. When you compare prices, I get a lot more from Blink than what I was quoted with them. Besides I like to control my system and Blink had more customizable features. Sorry I could just not get over the price/contract commitment. No regrets that I didn't go with them

3 years ago Edited May 20, 2022

Reply from ADT

Thank you for the feedback!

May. 20th, 2022

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Jeff Dallas, TX

I pay for ADT security for my daughters apartment. The price is a bit high for what she is getting IMO. Their service has been good since they did have to send the police after a break in. Equipment used has been okay with me having to make some adjustments to get it to work correctly.

3 years ago

Reply from ADT

Jeff- Thank you for sharing your feedback and please don't hesitate to reach out to our team directly at 1-800-238-2727 if you are in need of any future assistance.

May. 16th, 2022

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Doc B Decatur, GA

After more than 15 years as a monitored customer ADT wanted to charge me over $600 to upgrade to their new system because 5G technology made my old unit obsolete. Then I had to conform to a set package of devices or be charged for every accessories added. I just wanted to retain full perimeter coverage at ground level, ie all doors and windows… not a select few. For the cost of an upgrade and 6 months of monitoring fees I could purchase and install a monitored DIY system… design it to give me 100% coverage and I would own my equipment and could self monitor via my smart phone if I chose. That is what I did.

3 years ago

Reply from ADT

Thank you for taking the opportunity to reach out to us and for being with us over 15 years! We're sorry to hear about this experience and not having the chance to keep your business. We will definitely use the opportunity in the future in retaining our loyal customers

May. 11th, 2022

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L Turner Avon, IN

had ADT at my first home. the montoring service was good and I had no issurs with them . I had fire and police services monitor me as well. The fees seemed high and I am not a fan of being locked into a multi year contract. I don't know how they do things now, but Being locked up for service is unreasonable.

3 years ago

Reply from ADT

Thank you for your feedback and for choosing ADT, L! - Mazen

May. 10th, 2022

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James Singleton New Orleans, LA

My problem with ADT was their inability to effective take care of my issues with my alarm . It always seemed like a problem for my technician to return my calls about my system and any problems I was having with the system. Therefore I don't believe that I was getting the best service possible for my system.

3 years ago

Reply from ADT

Hello James- We're sorry about that. Are you still having trouble? If so, may we ask that you email AlwaysThere@adt.com with your phone number and the address associated with your system, along with a detailed issue description, so that we can further review and assist? We'll be sure to promptly follow-up.

Thank you,

- Mazen

May. 10th, 2022

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Frank Rivera Boston, MA

My wife and I selected ADT's secure home package that monitors our vacation home against fire, floor and rising CO levels. It's a secure feeling being 2,000 miles away.

3 years ago

Reply from ADT

Thank you for choosing ADT to help you protect what matters most, Frank! - Mazen

May. 10th, 2022

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Rebecca D Muskegon, MI

ADT is always always on point. They never hesitate to stay with you on your call until you are completely satisfied. Will continue to be a customer for years to come.

3 years ago

Reply from ADT

We look forward to protecting what matters most to you for years to come. Thank you! - Mazen

May. 10th, 2022

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Hank Ricardo Winnipeg, MB

I've used ADT for years. Very trustworthy and responsive. They tried to hike up my rates, which was a no no. I went and switched companies and saved $$$.

1 year ago

Reply from ADT

Thank you for reaching out to us! We’re sorry to hear you’re not happy with our services. We’re sorry to hear about this experience, and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post.

Feb. 14th, 2024

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Rafael Lopez

They are the worst when it comes to answer the phone... almost an hour to get someone to attend to your call just to tell you the cannot help solve your problem with the cameras unless you buy a new one!!! horrible service!!! no warranties on equipment!!!

2 years ago

Reply from ADT

Good Morning- We're so very sorry to learn of the troublesome experience you've had as an ADT family member. May we please ask you to email our team at alwaysthere@adt.com with a copy of your concern along with the full address/telephone number of the services. Thank you

Sep. 15th, 2023

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India Williams

I never signed up for Att again my company North Star went out of business. Unfortunately, I receive more equipment with AMP security. I realize with the account that I have, I have no cameras and hardly any features.

2 years ago

Reply from ADT

Thank you for reaching out to us! We would love to assist you with any outstanding concerns. Feel free to contact us at 1-800-238-2727.

Sep. 6th, 2023

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Kimberly O'Callaghan Durham, NC

Well-respected company that everybody respects. No incidents at our house since we started using them. Immediate company response to alarms.

2 years ago

Reply from ADT

Thank you for being such a wonderful part of our ADT family!

Aug. 14th, 2023

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Larry G La Marque, TX

ADT security for my business has been great! Never any problems, but they will notify if the alarm goes off. Great service for the price!

2 years ago

Reply from ADT

Hi Larry, thank you for taking the time to write a review. We appreciate the 5 Stars.

Jul. 28th, 2023

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Maya My McDonough, GA

Very well known brand with nice customer service agents. I called for pricing and was pleased with the service but it was too pricey for me at this time.

2 years ago

Reply from ADT

Thank you for the positive review and feedback!

Jul. 26th, 2023

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Robert L Pembroke Pines, FL

20 year old equipment in my house, been paying monthly for years but no updates or service is provided. I don't even have it activated except when i leave my wife alone on business because it has become so unreliable and I am charged for false alarms.

2 years ago

Reply from ADT

Hello- We're sorry for the trouble. May we ask that you email AlwaysThere@adt.com with your phone number and the address associated with your system, along with a detailed issue description, so that we can further review and assist? We'll be sure to promptly follow-up.

Thank you,

- Mazen

May. 11th, 2023

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Ravi Avutu Troy, MI

I was happy with the security monitoring provided by ADT. They were professional and responsive to my security needs including wireless motion detection monitoring.

3 years ago Edited October 5, 2022

Reply from ADT

Thank you for the feedback and review!

Oct. 5th, 2022

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Dephany Parks Birmingham, AL

My experience with this alarm system has been great they call anytime there is an issue with the alarm going off to make sure everyone is safe...

3 years ago Edited October 5, 2022

Reply from ADT

Thank you for the feedback and five-star review!

Oct. 5th, 2022

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Ines Dallas, TX

We have ADT services and it is very reliable, technician are very professional and equipment is new and updated. Always available when needed.

3 years ago

Reply from ADT

Thank you for the five star review and the positive feedback!

Aug. 31st, 2022

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April Simpson Fayetteville, NC

We have Ring and ADT. ADT is our monthly monitored system. Easy to use and they price is like $1 per day! Very worth it and I feel safe.

3 years ago

Reply from ADT

Thank you for taking the time to write a review. We appreciate the 5 Stars.

Jul. 22nd, 2022

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Nxx Wang Mount Sinai, NY

The product is reliable. We have an old-style system inherited from the previous owner. ADs are overwhelming. I see ADT postcards in my mailbox almost every day.

3 years ago

Reply from ADT

We're so sorry to hear of these unwanted mailings and our team would be happy to reach out to the ADT Do Not Mail Team on your behalf if you could please email our team at alwaysthere@adt.com with a reference to your concern and the full address receiving these communications. ~ Thank you

Jul. 13th, 2022

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Linda Howard New Orleans, LA

I have been with ADT for such along time that when my system was not connecting they had a tech out so fast to assist me it was so appreciated.

3 years ago

Reply from ADT

Linda thank you for sharing your feedback! We appreciate you as a long time ADT family member and hope you have a great day!

Jul. 6th, 2022

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Stacy Carter Red Cliff, CO

ADT is a great home security company. Never had any issues with them. The billing was always accurate and the customer service was responsive.

3 years ago Edited May 18, 2022

Reply from ADT

Hi Stacy. Thank you for the shout out. We appreciate the 5 star review.

May. 18th, 2022

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Shalon Johnson Minneapolis, MN

Great job. I've had ADT for the last year or so and have been pretty pleased. They have wonderful customer service and the process is extremely easy.

3 years ago

Reply from ADT

Hello, Shalon! Thank you for the 5 star review! We truly appreciate your feedback and are happy to have you apart of the ADT family!

May. 17th, 2022

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Fr. Ron Nuzzi Granger, IN

Very confusing relationship between the local provider/installer and the people you get when you call in. Franchising relationships are inconsistently serviced and priced. Contracts, too, are unhelpful and always in favor of ADT. I think their software systems are likely good, but their pricing is far outside any industry average and their service is far below.

3 years ago

Reply from ADT

We're sorry about that. If you're still having any trouble, would you please email AlwaysThere@adt.com with your phone number and the address associated with your system, along with a detailed issue description, so that we can further review and assist? We'll be sure to promptly follow up.

Thank you,

- Mazen

May. 10th, 2022

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Deb Jackson Valrico, FL

Perhaps ADT is different now, but not a fan of having to sign a contract, we lived in Wisconsin and before the contract ended we were located to Florida. We were renting for the 1st year, and ADT wouldn't let us put it on hold until we purchased a home. We still had to pay until the contract ended.

3 years ago

Reply from ADT

Thank you for your feedback, Deb. Have a great day! - Mazen

May. 10th, 2022

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Megan Weidle Akron, OH

3 years ago

Reply from ADT

Your 5-star rating means a great deal to us, Megan. Thank you!

- Mazen

May. 10th, 2022

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Edith Fields Little Rock, AR

So far haven't had any problems with the monitoring company except charging for person coming to house to replace batteries

1 year ago Edited February 2, 2024

Reply from ADT

Hello, thank you for taking the time to write a review.

Feb. 2nd, 2024

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Doyl “Rooster” Harris Mobile, AL

They install the equitment and took the tech 7 tomes to get the ststem to reconized the cammera but after he left whoch was at 10 pm and that night lost cameras on google and called the custumer service and they wanted 115 buck to come outvand fix there mistake i knew then i didnt want any part of this company

1 year ago

Reply from ADT

Thank you for reaching out to us! We’re sorry to hear about this experience and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post.

Dec. 6th, 2023

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Reverend Kirsten Hancock San Antonio, TX

Love my system. Easy to navigate. Installation was quick & easy. Answered all my questions. Excellent customer service.

2 years ago

Reply from ADT

Hello. Thank you so much for being part of the ADT family. We appreciate your feedback and 5 star review!

Aug. 24th, 2023

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