ADT: Read 167 User Reviews From Real Homeowners

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Reverend Kirsten Hancock San Antonio, TX

Love my system. Easy to navigate. Installation was quick & easy. Answered all my questions. Excellent customer service.

1 year ago

Reply from ADT

Hello. Thank you so much for being part of the ADT family. We appreciate your feedback and 5 star review!

Aug. 24th, 2023

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Frankie Oxendine Fayetteville, NC

ADT provided my family and I with the added sense of security we need and for a very affordable price!

1 year ago

Reply from ADT

Thank you for being the best part of ADT! - Mazen

May. 26th, 2023

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Kristin Waterbury, CT

Used for 15+ years, had to cancel when we moved and because of COVID related financial situation. Satisfied customer, competitive prices.

1 year ago

Reply from ADT

Thank you, Kristin, for your review. Have a great day, and stay safe! - Mazen

Feb. 27th, 2023

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Bonnie A Albertville, AL

I was talked into a system I repeatedly told them I did not need but they made me think the former owner had purchased the system and it only needed activation. The first day window sensors fell setting off the alarm and 7 months later it’s still not fixed. They refuse to cancel my service unless I pay the entire amount owed immediately

1 year ago

Reply from ADT

Thank you for reaching out to us! We’re sorry to hear about this experience and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post.

Nov. 16th, 2022

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Mountainlife4sure Denver, CO

Great company. I can now sleep easy, work and vacation and know exactly what's going on in and around my home.👍

2 years ago

Reply from ADT

Thank you for the 5 star review, we appreciate the kind words.

Oct. 14th, 2022

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Fanisha Houston, TX

Great company. My cat set my alarm off daily and each time ADT did their part to make sure my home was secured.

2 years ago

Reply from ADT

Thank you for taking the time to write a review. We appreciate the 5 Stars.

Sep. 9th, 2022

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Dee Jacksonville, FL

A good company. If there are any issues they will respond right away for alarms. Do not like the fact that I paid more than $200 for an alarm key pad that I could not take with me when I moved.

2 years ago

Reply from ADT

We appreciate your feedback regarding our services!

Aug. 31st, 2022

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World Traveler Ashburn, VA

Horrible company and customer service. It's absolutely impossible to cancel even after the contract expires. They did not cancel ours on purpose even when I called weeks in advance. They actually kept charging on a monthly basis after the contract expired without our consent. I had to dispute the charges. Bad business practices.

2 years ago

Reply from ADT

We're so terribly sorry to learn of this experience you've had as a member of the ADT family! We would love to address these issues with you further. If you could please email our team directly at Alwaysthere@adt.com with the full address in which the services are located and the account details along with your post for further assistance.

Aug. 4th, 2022

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Abi Dallas, TX

ADT been around for a very long time. The rates are affordable and the security service is awesome. Highly recommend!

2 years ago

Reply from ADT

Hi Abi! Thank you so much for the love and 5 star review!

Aug. 3rd, 2022

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Timotheos Alexandria, VA

Superior coverage 24/7/365! Provides a high comfort level for use when not at home! Support staff is second to none!

2 years ago

Reply from ADT

Thank you for the feedback and five-star review!

Jul. 20th, 2022

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Dan Woodland Park, CO

The equipment I was given was ok, but the installation was not done well and the contracts were expensive overall. I will not use them again

2 years ago

Reply from ADT

Oh no, Dan! We're sorry to learn of this unacceptable experience you had regarding your installation, the equipment and the contract. Our team would be more than happy to look into this further and assist. May we please ask that you send us a copy of your review/concern, along with the telephone number and full address linked to the account to AlwaysThere@adt.com? Thank you.

Jun. 2nd, 2022

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Nevada Kassa Las Vegas, NV

Been with ADT for 2 years. Doing the Covid lock down they went out of their way to help me keep my system on until I got back to work.

2 years ago

Reply from ADT

Thank you for choosing ADT. We appreciate your feedback!

- Mazen

May. 19th, 2022

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Brittany Clark Athol, ID

I had ADT growing up. It was always a great sense of security. Great company to work with. Great customer service.

2 years ago

Reply from ADT

Thank you Brittany for the 5 Star review.

May. 13th, 2022

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Margaret Briggs Cary, IL

Price was affordable for constant security monitoring. The installer was on time and courteous. Periodically the equipment was updated.

2 years ago

Reply from ADT

Thank you, Margaret. Stay safe! - Mazen

May. 10th, 2022

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shawne bradley San Francisco, CA

2 years ago

Reply from ADT

This means a lot, Shawne! Thank you. - Mazen

May. 10th, 2022

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ramesh pothuru Morrisville, PA

best alarm system, security alerts, carbon detectors, easy monitoring, sophisticated mobile app & remote monitoring.

2 years ago

Reply from ADT

Hi Ramesh- Thank you for taking the time to review ADT. Have a great day!

- Mazen

May. 10th, 2022

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Dustin Zucco Phoenix, AZ

Very unhappy 😡 my car was stolen my cameras by at setup 5 feet away and they didn't record the theft at all and how they would fix it was 1 free month of service

1 year ago

Reply from ADT

Hello- We're sorry for the trouble. May we ask that you email AlwaysThere@adt.com with your phone number and the address associated with your system, along with a detailed issue description, so that we can further review and assist? We'll be sure to promptly follow-up.

Thank you,

- Mazen

May. 3rd, 2023

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Dave Tulsa, OK

Good quality for the price of service and great customer service.

10 months ago

Reply from ADT

Hi Dave, thank you for the 5 star review

Jan. 12th, 2024

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Kimberly Marasco Ft. Pierce, FL

They provide our alarm system services and are very responsive.

10 months ago

Reply from ADT

Hello Kimberly, Thankyou for taking the time to write a review. We appreciate the 5 stars.

Jan. 12th, 2024

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Raj R

First time experiencing ADT. They are reliable and prices are good.

10 months ago

Reply from ADT

Welcome to our ADT family. We appreciate the 5 star review.

Jan. 12th, 2024

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Bobbie R. Byrd

I have no complaints with this security system. Works great and is very reliable.

1 year ago

Reply from ADT

Thank you for the positive review and feedback!

Jul. 26th, 2023

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Ilspbeth Bruce

Expensive but you get alot for the money you spend. being monitored by an actual person is a plus

1 year ago Edited April 11, 2023

Reply from ADT

Thank you for choosing ADT! - Mazen

Apr. 11th, 2023

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DESHUNDA SANDERS Pheba, MS

I like the cameras that alerts me when there is someone or a vehicle approaching my home.

1 year ago

Reply from ADT

Thank you for the positive review and feedback!

Jan. 25th, 2023

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Brian Meekhof Camano, WA

Installer Jeff was awesome and i couldn't be happier with the equipment and the price

1 year ago

Reply from ADT

Thank you for the positive review and feedback!

Jan. 18th, 2023

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robert m Indianapolis, IN

ADT always provides a great service due to very knowledgeable and reliable workers

2 years ago

Reply from ADT

Thank you for the feedback and five-star review!

Oct. 5th, 2022

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Carolyn Hazleton, PA

Contacting customer service was easy and the information they provided was very informative.

2 years ago

Reply from ADT

Thank you for being such a wonderful part of the ADT family!

May. 16th, 2022

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Demetrace Williams Milwaukee, WI

ADT has kept me and my family safe. There prices are reasonable. I love the online features.

2 years ago

Reply from ADT

Thank you for being a part of the ADT family and for the feedback and five-star review!

May. 11th, 2022

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Ronalee Hardy Evansville, IN

2 years ago

Reply from ADT

Thank you for choosing ADT and being a loyal customer. Stay safe!
- Mazen

May. 10th, 2022

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Josh F Chandler, AZ

Love having an app to be able to access my cameras at any time!

1 year ago

Reply from ADT

Hi Josh, thank you for taking the time to write a review. We appreciate the 5 Stars.

Aug. 12th, 2023

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Dale Davis Riverdale, GA

service is great,no problems as of yet .

1 year ago

Reply from ADT

Thank you for the positive review and feedback!

Jun. 14th, 2023

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Sonya Parker Mesa, AZ

Great Customer Service and great products

11 months ago

Reply from ADT

Thank you for the positive review and feedback!

Nov. 30th, 2023

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Michelle Kuykendall

I definitely felt safe having ADT but the locked in contract was not a good investment for what we needed for our area.

1 year ago

Reply from ADT

Hello,

We truly appreciate your feedback and are sorry to hear that our contract did not align with your specific needs. At ADT, our priority is to ensure the safety of our customers and to provide the best possible service. Thank you for your feedback again.

Oct. 21st, 2023

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S. T. Kline Omaha, NE

I have used ADT for four years and I love feeling secure in my home.

1 year ago

Reply from ADT

Thank you for the positive review and feedback!

Aug. 30th, 2023

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Vincent Sapien Perris, CA

Good service but they want to tax for upgrades when you've had it for a long time.

1 year ago

Reply from ADT

Thank you for the positive review and feedback!

Jan. 18th, 2023

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M Smith Arcadia, FL

Very trustworthy and very reliable! Alert immediately when alarm goes off!

2 years ago

Reply from ADT

Hello! We're so pleased to hear this. Thank you for your 5 star ratings and review.

Sep. 15th, 2022

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Abby Smith Dothan, AL

Customer service was wonderful and so was the security system. It was just overpriced.

2 years ago

Reply from ADT

Thank you for the feedback regarding our services, we do try to keep our prices competitive in todays market.

Aug. 31st, 2022

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Karen Z Tulsa, OK

I’ve never had any complaints they are always fast to respond.

2 years ago

Reply from ADT

Thank you for the feedback and five-star review!

Aug. 4th, 2022

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Ludrick Donovan Orlando, FL

Working and getting service with ADT it is a typical company with reasonable price

2 years ago

Reply from ADT

Thank you for the review and the 4 stars!

Aug. 2nd, 2022

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Beverly Chavous Evans, GA

ADT is a great alarm company . The are quick with response when your alarm goes off

2 years ago

Reply from ADT

Thank you for sharing your experience Beverly and for being such a wonderful part of our ADT family!

Jul. 25th, 2022

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Bess Wilfong St Louis, MO

Very effective product that has a super fast response time and can be customized to fit your needs.

2 years ago

Reply from ADT

Thank you for being such a wonderful ADT family member!

Jul. 6th, 2022

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Rachael Seymore Kingsport, TN

Had issue with no way to maintain service with out being wireless but they offer no solution for upgrade with out buying more expensive equipment.

2 years ago

Reply from ADT

Our apologies we were not able to meet your cost expectations when needing an upgrade, Rachael! As technology evolves, system upgrades may be needed in order to continue service including moving to wireless devices. If we can be of any other assistance we can always be reached at 1 800 238 2727. Thank you!

May. 31st, 2022

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Doug Foerch Vernon Hills, IL

WE found them cheaper to instal and monthly service due to some specials they run.

2 years ago

Reply from ADT

Hi Doug! Thank you for the 4 star review, and choosing ADT as your home security provider! Welcome to the ADT fam!

May. 12th, 2022

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Michael Leslie Flint, MI

2 years ago

Reply from ADT

Thank you for your feedback, Michael. Have a great day! - Mazen

May. 10th, 2022

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J L Wright Phenix City, AL

way overpriced. Once you get in you are in. hard to get out.

10 months ago

Reply from ADT

Good Morning- We're so very sorry to learn of the troublesome experience you've had as an ADT family member. May we please ask you to email our team at alwaysthere@adt.com with a copy of your concern along with the full address/telephone number of the services. Thank you

Jan. 12th, 2024

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Thomas Cantrell Albany, GA

Always alert. great value for the amount of service.

8 months ago

Reply from ADT

Thank you for being such a wonderful part of the ADT family and for sharing your feedback with our team!

Feb. 12th, 2024

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Joseph Peterson Milwaukee, WI

Overpriced. They sneakily add an increase every year unless you call in to dispute.

1 year ago

Reply from ADT

Thank you for your feedback, we will use this opportunity to improve.

Jul. 28th, 2023

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Joseph Los Angeles, CA

Good security systems, I have used them a few times, always a good experience

1 year ago

Reply from ADT

Thank you for choosing ADT, Joseph! - Mazen

May. 30th, 2023

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Gibson

I liked the connection to the police dept

1 year ago

Reply from ADT

Thank you for choosing ADT! - Mazen

Feb. 15th, 2023

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Faith L Kalamazoo, MI

Expensive. I did not like the service when I had it. The conpany also wasn’t very helpful.

1 year ago Edited February 8, 2023

Reply from ADT

Thank you for reaching out to us! We’re sorry to hear about this experience and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post.

Jan. 25th, 2023

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Denise Slaughter Cary, NC

The service is exceptional! The App is great!

1 year ago

Reply from ADT

Thank you for being such a wonderful part of the ADT family!

Dec. 21st, 2022

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