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Bed Bath And Beyond

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6.9

Overall Score

LAST UPDATED: April 15th, 2024

Bed, Bath, and Beyond launched in 1971 under the name Bed ‘n Bath. 14 years later the name was changed to Bed, Bath, and Beyond as they merged their current business into a superstore offering customers a large range of home and furniture products. They now have stores in over 975 locations and a strong online presence. Bed, Bath, and Beyond offers customers competitively priced quality products.

 

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The Good

  • Wide selection of categories
  • Sales and promotions regularly available
  • Free shipping available
  • International shipping available in over 225 countries
  • Easy return policy
Bed, Bath, and Beyond offers over 10 product categories on their website. The main categories featured include bedding, bath, kitchen, dining, home décor, furniture, storage and cleaning, outdoor, baby and kids, and health and beauty. Customers can also shop through additional product categories such as luggage, pet care, team fan chop, apparel and accessories, jewelry, food and drink, home improvement and more. Consumers looking for specific style options can narrow their search by choosing to shop by trend, brand, or what's new at Bed, Bath, and Beyond. A sales and clearance section is featured under the Shop Products category on the Bed, Bath, and Beyond home page. Huge savings can be obtained using this category as some products are discounted up to 50% or more. Bed, Bath, and Beyond offers regular coupons which can be easily obtained by simply Googling Bed, Bath, and Beyond coupons or promotions. Bed, Bath, and Beyond offers customers free shipping on orders over $49. Shipping surcharges will still apply to over-sized or extremely heavy items. Items that fit under the oversized or extremely heavy category should include specific surcharge information in the description section of the specific product. They offer standard delivery time in the contiguous United States of 3 to 7 business days. Bed, Bath, and Beyond offers four different truck delivery service levels including curbside, threshold, room of choice, and white glove. Consumers can choose the amount of service they require from having an order delivered to the front of their home to having the item unpackaged and assembled to the room of their choice. Bed, Bath, and Beyond offers international shipping to over 225 countries. Many of their competitors do not offer international shipping or have a limited number of countries they are able to ship to making Bed, Bath, and Beyond an appealing option for consumers outside of the United States. Bed, Bath, and Beyond allows customers 30 days to return items for any reason. A proof of purchase is required in order to return items such as a receipt or packaging invoice. Customers who receive damaged or defective products may contact Bed, Bath, and Beyond within 48 hours of delivery and receive replacement parts free of charge. Bed, Bath, and Beyond will not accept returns after 30 days.
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The Bad

  • Website lacks transparency on some information
Bed, Bath, and Beyond does not offer the same transparency as some of their competitors on their website and some consumers may not be satisfied with some of their customer service policies. We found it difficult when reviewing Bed, Bath, and Beyond's website to find warranty information. Customers may need to contact customer service for warranty information regarding specific products.
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The Bottom Line

Bed, Bath, and Beyond may not provide consumers with the same level of customer service and easy access to specific information as some of their competitors. While this may be a turn off to some consumers, Bed, Bath, and Beyond offers a large selection of products priced competitively that will appeal to those who prefer to a one stop shop for all of their home and furniture needs. Bed, Bath, and Beyond is a great resource for customers looking to purchase quality home and furniture products at great prices.
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Star Rating

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4.3

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585 Reviews

Review Breakdown

5 grade

49%

4 grade

32%

3 grade

13%

2 grade

3%

1 grade

3%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Lisa Jones

Love Love love the selection this store offers. I definitely need a credit card so I wouldn't miss out on good deals when they had them. My only regret is they went out of business and I couldn't use my 50 gift card and they would not let me use it

1 month ago

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Nora Mosley

It is unfortunate that our store closed here in Round Rock but BB&B is one place that I love to shop at because the value and quality of items sold are great. I love to shop for bedding and kitchen equipment because the quality of their stuff is great and you can sign up for email discounts and sales so you always know when you can go and get great deals.

1 month ago

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Lena Chen

I bought a sofa in January at bed bath and beyond online, on sale, it came defective. I returned the item and they gave me a replacement order. The 2nd order got cancelled after a few weeks for no reason. Without a notice. After I called again, they gave another replacement order only to be cancelled again after 1 month waiting. Now they say it's because it's out of stock , although my previous 4 calls even the supervisor says they have plenty of stock on this item. My guess is I bought it on super sale, they don't want to fulfill my order so they just drag me on until I cancel this order so they can sell it at a higher price now. I will never buy from them again. What a waste of 3 months! Could have gotten another sofa , not to mention they kept my money for months. No wonder your physical stores went out of business.

1 month ago

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Yvonne Whisenant

I love Bed Bath and Beyond for their unique products. It is the first place I look for home decor like throw carpets, towels, bedding, curtains, shower curtains, small appliances, seasonal items and other unique products only they sell.

2 months ago

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Isiah Bullock

Bed Bath and Beyond has everything you need for your home, from kitchenware to bedding to decor. The quality of their products is consistently high, and I've never been disappointed with a purchase. The store layout is well-organized, making it easy to find what you're looking for. Plus, their coupon policy and loyalty program offer great savings opportunities. Overall, Bed Bath and Beyond is my go-to store for home essentials.

3 months ago

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veronica angelo Weston, MA

Bed Bath & Beyond is my go-to store for all things home-related. They seriously have everything you need to make your place look aesthetically pleasing. The selection is insane, the prices are on point, and their coupons are a game-changer. Bed Bath & Beyond is where it's at!

3 months ago

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DocBWI Chicago, IL

When Bed Bath and Beyond had economic problems several years ago, it almost broke my heart. I’m glad that was resolved. They are one of my go-to stores for finding great gifts at a good price, and finding those necessities that otherwise would be difficult to find. Wish they had electric carts.

3 months ago

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Samantha Madero-Craven

Recently, I visited Bed Bath & Beyond and was impressed by their extensive selection of home goods. The store is well-organized, making it easy to find everything from bedding to kitchen gadgets. While prices can be a bit higher than discount stores, the quality of their products is usually worth it. The staff was helpful and knowledgeable, offering great advice on product choices. Ideal for anyone looking for a one-stop shop for quality home essentials

4 months ago

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Arooj Naeem Washington, DC

Bed Bath & Beyond has been my reliable choice for home essentials. The extensive product range, from bedding to kitchen gadgets, covers all my household needs. The frequent coupons and loyalty program add to the affordability. While the in-store layout can be overwhelming, the helpful staff and variety of brands make Bed Bath & Beyond a go-to for convenient and comprehensive shopping.

5 months ago

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Richied

Bed Bath and beyond has the best deals around. The coupons are better than any other store They have the greatest deals I’ve seen anywhere.

1 month ago

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Raj R

Exceeded my expectations. I recently bought a Christmas spruce garland and quality is amazing. Got a great deal with the variety of incentives the company offers. Definitely recommend this company in signing up for their reward services.

5 months ago

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Kelsey T.L. Lansing, MI

Bed Bath & Beyond is my absolute go-to for all things home-related. They have an incredible selection of products, whether it's kitchen gadgets, bedding, or home decor. The prices are competitive, and their frequent coupons and deals make it even more affordable. The staff is always friendly and helpful. This store has truly earned my loyalty with its exceptional service and variety. Five stars all the way!

6 months ago

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Grateful Customer Farmingdale, NY

I cant express how helpful your option to reserve items for pick up was this past Christmas eve. As I was baking and prepping food for Christmas eve dinner, I remembered I forgot to replace my coat rack as the one I had for years broke and anyone with a lack of closets in their house understands the importance of this item. I knew there would only be a half hour window between preparing deserts and cooking the dinner to get to the store to purchase a new one and anyone who hosts a party knows you are already overwhelmed so the thought of going to a store, finding what you need then waiting on line seemed impossible. Then I remembered I could reserve this item and pick it up from the Bed Bath & Beyond store by my home in Farmingdale New York. I ordered the item and compliments to this store I received an email less than an half hour later that it was ready for pick up so I finished my last cookie mix put them in refrigerator and headed to the store. I have been to this store many times before and as usual everyone was helpful, check out was quick, and once again I left with a smile. Thanks for making my day just a little easier. Happy New Year!!

5 years ago

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jose passalacqua

My wife love this store. Great selection and good prices. Good quality on the products they sell. Recommended

1 month ago

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Kayla Ghafari

Love Bed bath and beyond because they truly go beyond. They have everything you’d forget you need if you hadn’t seen it in store or online.

2 months ago

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Nikki Willow Springs, NC

If I could put negative stars rating, I would. I ordered a 5 piece bed set for $2950. I paid for the service to get the order unboxed so I could make sure everything was there and not damaged. When I called to get a status update on the order, I was told it hadn’t even left the warehouse and would get an email to let me know when it would be delivered. That same day I arrived home to boxes left in my driveway. So much for paying for the service. The king size bed came with no rails. We have been sleeping on the floor in our room for a week and half now. They still have not put it in the request to just send us some rails. The taller dresser has a big hole in the back and all the drawers are broken. It was clearly dropped. They still haven’t approved for us to get a new one. The dresser with the mirror has a broken drawer, they still haven’t sent us the parts to fix it. Customer service is horrible. All they tell me is to wait on an update and I have yet to receive any updates. Absolutely do not order anything from here they do not care. They will take your money with no care to how your furniture comes in as long as they are paid. After 3000$ spent I have broken dressers and am sleeping on the floor. To get any money they said you can keep it and we will give you 300$ back. What?! To get a full refund we must fully repackage all of the broken furniture and once it has reached their warehouse then we can get the money back after 5 business day. We paid for the service to get it unboxed so we also wouldn’t be lifting all of this furniture. We had to take it out and now repackage it and pay to repackage it. Shop somewhere else.

4 months ago

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Todd Tudor Amelia, OH

I ordered from Bed, Bath, and Beyond online for my first and last time. I ordered five sets of 84 inch curtains and received two sets of 84 inch curtains and three sets of 96 inch curtains. The receipt had five sets of 96 inch curtains which was inaccurate. After my fourth attempt of explaining it in writing, I was able to get someone in customer service to understand written English and give me an unsatisfactory response. I did send a picture of the 84 inch and 96 inch curtains hanging so they could understand by a visual. The response was that they no longer have the 84 inch curtains and I could return the curtains at my expense, receive an in store credit, and could spend the in store credit for the next 50 years. I clearly understand why Bed, Bath, and Beyond has filed for bankruptcy because they were unable to turn their business model around and it starts with service recovery which they failed with me. Not interested in a 50 year credit for a business in bankruptcy at my expense. Their answer to the problem that they created was was like their name, “Beyond” acceptable.

5 months ago

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Hank Ricardo Winnipeg, MB

I bought shower items one time from bed bath and beyond. The items were totally different than the ones showed on the box. I took them back and only got an exchange, not my money back. The exchanged items were the right ones.

3 months ago

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Sodiq Ada Ashburn, VA

I ordered fabric modern accent armchair from bed bath&beyond and they gave me 10% off discount from what I purchased from them with free standard shipping

3 months ago

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Dawn Grover

I am sad to see our local bed Bath and beyond shut down. At the end, the place was fairly unkempt, but, before that, the store had good quality items that I couldn't find anywhere else unless I shop online. My favorite thing to buy there was sheets and linens

4 months ago

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Elizabeth Staten Island, NY

It’s really sad that bed Bath and beyond closed all of their stores. It was such a joy to go to their stores during the holiday season. We would find so many things I miss bed Bath, and beyond it was a great store.

5 months ago

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Devin Regensburger

Bed Bath and Beyond is a good store to go to if you need bedding or window dressings. They have quite the selection of bedding, and I usually go in if I need to replace a comforter or sheets. They also have really good selections of window dressings. I like that they have things on display so you don't have open packages to see what you're buying.

5 months ago

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Cherie Cole Clifton Park, NY

This store is amazing! It offers so many things at such great prices. I not only purchase all of bedding, towels and kitchenware there but can just spend hours browsing all of the great items they offer. Their prices are spot on abs their sales are phenomenal. Their return policy is always problem free. What more could you ask for!

6 months ago

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Michelle Thomas Anaheim, CA

Bed Bath and Beyond is a fun store to shop. I always find gadgets that I am curious about them I learn of their function, and I am impressed by all the items we have to make our lives easier. I love the big bath sheets. They have a wide selection and different price ranges. Also, huge choice of colors.

6 months ago

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Ann Carson Glenolden, PA

I love this store, they always have great products. Store is always clean and organized, employees are helpful. They recently closed the one near me (very disappointing), I now travel a little further, but it is very much worth it.

7 months ago

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Tyrone Walton Atlanta, GA

I love this place when it comes to matching linens and setting up bathroom decor. Something I like is the employees take time and help their customers make sound decisions so they are very satisfied with purchasing. The experience is awesome each time you go in there.

7 months ago

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Crystal B.

I like that there are so many items to choose from instore. I got several things from Bed Bath & Beyond when I got married. My favorite purchase, oddly enough, was a split hamper. I wish I would've bought 2. The items I purchased years ago are still holding up and looking great!

8 months ago

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Eddie Rios Ogden, UT

Bed Bath And Beyond is a favorite destination for my family. So many high quality household goods that it's hard to choose from. All brands that are carried are of great quality and price is always competitive. Clean stores are normal and are always very well organized. Retail staff are very helpful as well. Can't miss with Bed Bath And Beyond.

4 years ago

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Lisa Rose Hamden, CT

I recently had a very minor issue at The Bed Bath & Beyond at 2045 Dixwell Avenue Hamden, Connecticut. I was contacted by telephone by the store’s Manager - Jill. Jill was extremely helpful, incredibly understanding, genuinely polite and an absolute joy to deal with!! She has such an understanding of the Customer Service industry and takes such pride and commitment in the operation of her store in Hamden, Connecticut. Hats off to you Jill and my utmost respect, for running such a Top Notch location!! L.R.P.

4 years ago

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Joanna Hester Gilbert, AZ

I always head to Bed Bath and Beyond when I need a specialty item for my bathroom. I was looking for a high quality mirror for my husband to use in the shower when shaving. We have had them in the past and they either fog up or fall off the wall. I found the perfect mirror that doesn't fog and it has been staying on the shower wall. I also got to use my coupon and saved money!

5 years ago

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Sandi Westover Fremont, CA

Bed Bath and Beyond has a good selection of household items. The stores are nicely organized and you can always find help when needed. They tend to be more expensive than Target or Walmart but with a 20% coupon it's more comparable. They constantly send out coupons or you can find them online. If you buy 5 items you can use 5 20% off coupons, one per item. Also their coupons never expire. The only draw back is that you cannot use the coupons online, only in the store. Many people use their wedding registry. So if you shop there, they have a wrapping area with free wrapping paper and ribbon. You can shop and wrap the gifts right there. This is such a convenience. You save money on wrapping paper and you walk out the door ready to give a gift. When you go to a wedding it is funny so see how many people shopped at Bed, Bath and Beyond because we all have the same wrapping paper. I don't give them 5 stars because they don't take coupons online. When I have to shop online and mail a gift I have to pay full price which I don't like.

6 years ago

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Ann Blythewood, SC

Whenever I would enter my local Bed Bath & Beyond I had to marvel at the amazing assortment of things to look at! I love browsing and trying different ways to dress my bed and my table! So much fun! If I could afford it I would have 4 different looks for my bedroom and 3 different looks for my dining table. My imagination runs wild; and over the years as my wants and needs have changed I still find shopping at Bed,Bath and Beyond exciting. Go check it out in person or online and see what I mean. You will find many moods.

11 months ago

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Christine Farmer Littleton, CO

I shop at Bed Bath and Beyond frequently. They have friendly service and are helpful. Once, when a knife I wanted for a gift wasn't in the store, they helped me order it online and made sure my 20% coupon worked. Many people use this store for wedding registries and I appreciate the complimentary wrapping when I purchase a gift there. I like that their coupons don't really expire. I'm currently looking at drapery panels and knew from the online site which store near me had them in stock, which I like. They have a large variety of products with reasonable prices so I usually always at least look at what is available there.

4 years ago

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Natalie Prestwich Taylorsville, UT

Bed Bath & Beyond has been a go to store for me for years! My husband and I both enjoy cooking so we’ve both shopped there for birthday and Christmas gifts. It is also the first place I go for wedding gifts. Their products are high quality and they have some products I’ve never seen other places before. I also like that I can use a coupon for my purchases. I was recently looking for rubber spatulas there and was a little disappointed by the selection, but I was looking for something very particular. I was also looking online and not in the store because that’s all I could do at the moment. Besides that, I have always found what I’m looking for there.

4 years ago

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Carlos Sellas

I enjoy going to BBB. There is always something useful to buy. I still have some items I bought ten years ago, in still great shape.

3 months ago

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Sophia Baker New York, NY

I brought my furniture on sale at bed bath and beyond to help me save money, and ut was easy to track my order before they deliver it.

3 months ago

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Angie New York, NY

Always enjoyed Bed Bath and Beyond shopping. Their products were always good and the layout was very inviting to the shopper. Unfortunately, all of their stores closed in my area.

5 months ago Edited December 20, 2023

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Kelsey Conner Wilmington, NC

I have not been a fan of Bed Bath and Beyond, unfortunately. I only go here when I cannot find what I need elsewhere (which is rare nowadays with Amazon taking over the world), and I am always floored by the prices. They should definitely reconsider their sourcing and pricing, because in my experience, the products do not hold up to their value. They do have just about everything you could ever need, though.

7 months ago

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Reem Haddad Houston, TX

This is definitely probably one of my favorite stores to shop at for amazing home finds. I have found great pieces for my bedrooms to make it cozy! They also have the best comforters and such cute designs.

8 months ago Edited September 15, 2023

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Jeri Bryant

So sad they are closing because I always buy the comforters and kitchen items . They need to keep an only presents so Amazon wont get all the business and offer fast delivery as well.

8 months ago Edited September 15, 2023

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Robyn Brady Kent, OH

Best store to go to when you can't find what you're looking for especially when you have a 20% off coupon. Great assortment of colors on towels and bedding that you can't always find anywhere else. Super sad that they just closed the one near me and the one that my step-daughter worked at. I will continue to shop online.

3 years ago

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Brittany Wilkinson Herriman, UT

I love visiting Bed Bath and Beyond. I love it when get an invitation to a wedding and they are registered at BB&B. It's easy to shop their or online. They offer great products. They make it easy to shop and if they don't have it in stock, they will mail it to you. They stand behind their products as well.

4 years ago

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Melissa Velsor Fort Lauderdale, FL

Great! I was shopping for a specific set of pots and pans that I have not been able to find anywhere! The customer service went above and beyond calling to different stores to find it for me! And when she did find it she had it brought to the store for me so I didn't have to go and get it!!

4 years ago

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Bobbie Budgett Melbourne, FL

This store makes it easy to purchase and return any items. Customer service I s above reproach and they always provide service with a smile. The store I frequent is clean, isles are easily accessible. This is one of my favorite stores

4 years ago

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Susan Stewart Salt Lake City, UT

I could spend hours in Bed Bath and Beyond. I absolutely love seeing all of the weird gadgets they have. Everything I have bought from there I have loved. I love getting big coupons from them and splurging on a new bathroom set or kitchen items.

6 years ago

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Bunny Garlington Weatherford, TX

I love going into their stores. It always smells good. I love their bath gels! They wrap you in a pleasant smell. I believe one can find almost anything in these stores; at least for your bathroom! I can buy shower curtains to fabulous scented body wash! Never had to return anything.

9 months ago

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David Carraway Santiago de Cali, VAC

Selection, great things for great prices! So much to choice from, my girlfriend try's to keep me out of there is so easy to spend $100, but I am always so happy to treat myself when I am there, and they have so much cool things, especially around the holidays, lol!

10 months ago

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Carolyn Jeffery La Vergne, TN

Oh my! I love BBB and am sooooh sad that I will no longer be able to shop there due to stores closings. Wild Sage is my favorite and I will miss their candles, wash clothes, and towels. The sales associates in my area were very accommodating and helpful to tell me about instore specials.

11 months ago

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Cat Metzenbaum Ogden, UT

I went to Bed Bath & Beyond in search of bath towels. I had searched all the "usual" stores to no avail but had resisted BB&B because their prices are quite high. I found exactly what I had been looking for! The quality of the towels they offered made the higher price worth it.

11 months ago

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Jennifer Costa

Good variety of items in store. Always can find what I'm looking for.

1 month ago