Bed Bath And Beyond Logo

Bed Bath And Beyond

Is This Your Business?
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593 User Reviews

5.7

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Author: Kaitlyn Short

LAST UPDATED: July 18th, 2024

Bed, Bath, and Beyond launched in 1971 under the name Bed ‘n Bath. 14 years later the name was changed to Bed, Bath, and Beyond as they merged their current business into a superstore offering customers a large range of home and furniture products. They now have stores in over 975 locations and a strong online presence. Bed, Bath, and Beyond offers customers competitively priced quality products.

 

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The Good

  • Wide selection of categories
  • Sales and promotions regularly available
  • Free shipping available
  • International shipping available in over 225 countries
  • Easy return policy
Bed, Bath, and Beyond offers over 10 product categories on their website. The main categories featured include bedding, bath, kitchen, dining, home décor, furniture, storage and cleaning, outdoor, baby and kids, and health and beauty. Customers can also shop through additional product categories such as luggage, pet care, team fan chop, apparel and accessories, jewelry, food and drink, home improvement and more. Consumers looking for specific style options can narrow their search by choosing to shop by trend, brand, or what's new at Bed, Bath, and Beyond. A sales and clearance section is featured under the Shop Products category on the Bed, Bath, and Beyond home page. Huge savings can be obtained using this category as some products are discounted up to 50% or more. Bed, Bath, and Beyond offers regular coupons which can be easily obtained by simply Googling Bed, Bath, and Beyond coupons or promotions. Bed, Bath, and Beyond offers customers free shipping on orders over $49. Shipping surcharges will still apply to over-sized or extremely heavy items. Items that fit under the oversized or extremely heavy category should include specific surcharge information in the description section of the specific product. They offer standard delivery time in the contiguous United States of 3 to 7 business days. Bed, Bath, and Beyond offers four different truck delivery service levels including curbside, threshold, room of choice, and white glove. Consumers can choose the amount of service they require from having an order delivered to the front of their home to having the item unpackaged and assembled to the room of their choice. Bed, Bath, and Beyond offers international shipping to over 225 countries. Many of their competitors do not offer international shipping or have a limited number of countries they are able to ship to making Bed, Bath, and Beyond an appealing option for consumers outside of the United States. Bed, Bath, and Beyond allows customers 30 days to return items for any reason. A proof of purchase is required in order to return items such as a receipt or packaging invoice. Customers who receive damaged or defective products may contact Bed, Bath, and Beyond within 48 hours of delivery and receive replacement parts free of charge. Bed, Bath, and Beyond will not accept returns after 30 days.
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The Bad

  • Website lacks transparency on some information
Bed, Bath, and Beyond does not offer the same transparency as some of their competitors on their website and some consumers may not be satisfied with some of their customer service policies. We found it difficult when reviewing Bed, Bath, and Beyond's website to find warranty information. Customers may need to contact customer service for warranty information regarding specific products.
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The Bottom Line

Bed, Bath, and Beyond may not provide consumers with the same level of customer service and easy access to specific information as some of their competitors. While this may be a turn off to some consumers, Bed, Bath, and Beyond offers a large selection of products priced competitively that will appeal to those who prefer to a one stop shop for all of their home and furniture needs. Bed, Bath, and Beyond is a great resource for customers looking to purchase quality home and furniture products at great prices.
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User Reviews

Star Rating

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4.2

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593 Reviews

Review Breakdown

5 grade

49%

4 grade

32%

3 grade

13%

2 grade

3%

1 grade

3%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Luke Gibson Provo, UT

Their products are generally good but extremely overpriced. This is one of those places a lot of customers go to look and then go home to buy from Amazon. It is a good place to go if you need something in particular and time is important or money isn't a problem, as their stores are massive and their selection is fantastic. They carry organic snacks and other foods which is convenient if you're already there. Their photo frame selection is generally not very good.

8 years ago

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McKinzie Figueroa Provo, UT

Bed Bath and Beyond has top end products for your house. They are very good quality, but tend to be very expensive. We used them for our wedding registry and it they were very helpful and we were able to add almost everything that we needed for our home. I just felt a little guilty asking people to spend that much money on gifts for my home.

6 years ago

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Hannah Pleasant Grove, UT

The pros of this store are that they have a trillion things and there customer service is really great. The cons are that they have a trillion things and they are almost always marked up really high. To be honest I only shopped here because we registered here for our wedding. Otherwise I would avoid it.

7 years ago

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Nichole Davidson Sandy, UT

Going into Bed Bath and Beyond stresses me out. Too much product everywhere you turn. The employees are nice, but don't know too much about the product itself, only where you can find the product in the store. Products seems basic, nothing fun or unique but I would guess it's a good place to get all what you need.

8 years ago

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Kelsey Conner Wilmington, NC

I have not been a fan of Bed Bath and Beyond, unfortunately. I only go here when I cannot find what I need elsewhere (which is rare nowadays with Amazon taking over the world), and I am always floored by the prices. They should definitely reconsider their sourcing and pricing, because in my experience, the products do not hold up to their value. They do have just about everything you could ever need, though.

2 years ago

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TC B Florissant, CO

If you pile the coupons on with the clearance deals- you get great sales! And I will take that! If you go to buy in-store without the coupons, it can be pricey! Online shopping delivery is quick and I have found overall better deals online, versus in store to be honest! However....I can say that if you hit BBB after the holidays the deals are phenomenal! You can find the cutest decor for nearly free!

2 years ago Edited August 14, 2023

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Heather H Sanford, FL

Bed Bath and Beyond products have decreased in size and increased in price over the last few years. Some of their scents are still fabulous, but it doesn't justify the price to me - especially considering you can buy the same or even better quality online. I'm disappointed in BB&B. They used to be my go-to for wonderful scents but are now so overpriced that I have stopped shopping there... especially after dealing with one of their employees acting rude in the store.

2 years ago

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Adrianne murray Brigham City, UT

You can always find something fun there but I do feel the prices are a little high. I will still go there but not the cheapest place. If you are looking for a gift it’s probably there. Gift cards are a plus but still not the cheapest. Usually long lines and use a coupon or you will be sad. But I still go and shop even with the higher cost I just spend less

5 years ago

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Anne Sainsbury Payson, UT

I feel like Bed Bath and Beyond is a company of 10 years ago. As I have been getting ready for my upcoming wedding, some women asked if I had registered at Bed Bath and Beyond. I had not, but for one of my showers I sat down and made a quick registry. I was honestly pretty disappointed. The number of products available was quite disheartening. Very few things that I was interested in were available online or in our local store. I wish that they had a larger variety to choose from.

6 years ago

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Kimmi Riverton, UT

I love browsing the kitchen department. They have a lot of specialized items, hard to find so I don't mind paying a little more. Their coupons seem to be everywhere which helps.

6 years ago

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Hank Ricardo Winnipeg, MB

I bought shower items one time from bed bath and beyond. The items were totally different than the ones showed on the box. I took them back and only got an exchange, not my money back. The exchanged items were the right ones.

1 year ago

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Mia Tallahassee, FL

It always has what you are looking for before you even know what you are looking for. The only downside is some of the employees can be very nasty and not helpful, at least at the location I have gone to, but some other employees as well as the managers are always very nice and accommodating.

5 years ago

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jkenny90 , TX

I like that they frequently send 20% coupons but it doesn't seem to make much difference because the prices are generally higher than other stores. I do like that they stock items that are harder to find in other stores though.

5 years ago

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Constance Falatea Kirkland, WA

This store is filled with so many trinkets that are un-necessary for everyday living. The bedding seems overpriced for the standard quality as found in other less expensive stores and finding an employee to help with questions is a task that is not worth the walk around.

5 years ago

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Lilly Logan, UT

I was looking for a night stand and saw one I was considering buying, so I took a picture to send to my husband. The worker kept looking at me weird then made me delete the picture. And I was fine with doing that but she was not nice about it at all and acted like I was a teenager.

6 years ago

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MICHELLE Mesa, AZ

Maybe it is just my local store, but every time I go in to look for an item, I have a hard time finding an employee to assist me. They only have the one at checkout. I've had to wait in line just to ask for assistance. Almost walked out of the store, but I really needed this item that day.

6 years ago

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Madge Easton Orem, UT

I have used this store recently for wedding gifts. I can usually find what Im looking for, however the last time they didn't have the product. The saleslady was very kind and looked on the computer to help me find a place that had it.

7 years ago

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Reb R

This is a good place to go when you need basics & don’t know where else to look. The prices aren’t anything g special, but the selection is good and the customer service is outstanding:

2 years ago

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Bonnie Hernandez Philadelphia, PA

Neutral. Never know what you're going to come across in this store,I have found some great deals on some products that had amazing quality. Just sad that many of these stores are going out of business.

2 years ago

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G.J. Boise, ID

I have been into Bed Bath And Beyond many times. Mom used to shop there and was always happy with her purchase. I have only bought small things for my kitchen there because they are quiet pricey.

3 years ago

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Dave Ros Pleasant Grove, UT

Recently bought a kitchen bar stool. It was tedious to assemble and I felt the instructions weren't very good. The screws and wood were not good quality. Luckily my wife likes it so I guess we're keeping it.

5 years ago

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Roberson Salt Lake City, UT

What ever you are needing, Bed Bath & Beyond will most likely have it. They have an abundance of appliances for fairly reasonable prices. Customer service is friendly and efficient.

5 years ago

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Zac Marx Brighton, CO

Bed Bath and Beyond has become increasingly more expensive. I only buy furniture there if its on sale or for a cheaper price than other places. Not as high quality as target, but still good and customizable.

6 years ago

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Rosann Stanko Logan, UT

The products were good, but the store was not tidy. There were products everywhere and not always straightened, so it was difficult to find the things that I needed. It was also hard to find someone to help.

6 years ago

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Virginia Rosenthal Pleasant Grove, UT

I love the 20% off coupons. It brings the pricing down to normal levels. I usually shop here when buying birthday or Christmas gifts as they have unique gifts that I can't find elsewhere.

6 years ago

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Chase H Provo, UT

The store has a lot of options, but the prices are pretty high. I don't do much shopping for these kinds of products, so I don't know the best alternative for getting things cheaper. Maybe TJ Max/Ross

7 years ago

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Andrea Smith Idaho Falls, ID

Bed Bath and Beyond is over-priced for the same quality you can find many other places. I don't go there unless there isn't another option because I can find the some things at other places for less money.

7 years ago

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Ilspbeth Bruce

I love BB&B but the prices are just too high!!!! Would love to have things but cant justify the cost. Have only gotten things from there that were gifts from others.

2 years ago Edited April 11, 2023

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Jasmin Mena

I love browsing the stores and they have lots of nifty knick knacks things for your home, sometimes really great deals too. However I feel some products don't meet quality.

2 years ago

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Maryann Renteria (Mckrae) Riverton, UT

They have the best sheets and are worth paying a little extra! I love that they offer a variety of options and that i can always save 20% with a coupon most of the time.

5 years ago

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Audrey Mitchell Managua, MN

Bed bath and beyond seems to be more run down than they use to be. The prices are not nearly as competitive, but the store still has good items to purchase

5 years ago

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Erika Shumway Managua, MN

This store doesn't have a big variety of products. It's kind of small and hard to get through. The products are good quality and they offer good promotions.

5 years ago

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Tom Gourley Pleasant Grove, UT

A store that offers a fair variety of products representing reasonable quality and prices. We have shopped there many times especially for bathroom rugs and decorations.

6 years ago

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Emily Walker Provo, UT

They have nice things yet they are a little too expensive. I have only gone here when I've received a gift card because it is more money than I wish to spend.

6 years ago

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Julie Firkins Orem, UT

i love bed bath and beyond. I can spend all day just looking at the new gadgets, great value one of my favorite stores

8 years ago

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Kenneth Okerlund

Really good selection of items, but I feel like they tend to be priced a little higher than other places.

8 years ago

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Susan Springfield, MO

Items are just too expensive. Fun to look around, but never leave with a purchase. Might be the reason for shutting down stores.

2 years ago

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Michael Williams Mill Valley, CA

Great location but they just shut down all the stores in our City. It has been a problem with large box stores in our area.

2 years ago

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Elena Saint Augustine, FL

Love the many interesting products BBB carries, but it's often way overpriced. Barely ever see anyone else in the store.

2 years ago

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Pam Clevenger

I like the store, however, different from its original platform, much of what they have I can find for a better price elsewhere

2 years ago

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Kim Grolemund New York, NY

To be honest I LOVE THIS PLACE! I just can’t afford it. It’s always fun to run around and the smells are great but the price is too much!

3 years ago

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Shedot1 Clearfield, UT

Expensive unless you use the 20% off coupon. Don’t go here much, but never seem to find what I’m looking for when I do.

5 years ago

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Megan Johnston Sandy, UT

Not sure how this brick and mortar building is going to last. I think the products are fine but it really is way over priced.

5 years ago

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David T Draper, UT

I don't like going into a Bed Bath and Beyond store. Their prices are higher if you forget your 20% off coupon, you are out of luck.

5 years ago

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Cam McClellan Magna, UT

I always feel a little overwhelmed when going into a Bed Bath and Beyond. I would rather get kitchen utensils from Amazon.

5 years ago

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Daphne Brown Riverton, UT

I like the selection and the carry good quality items. But the price seems high for many items and it was as great as previously.

6 years ago

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Brittney Miskin Riverton, UT

You can find anything you need for the home, but not always at the best price. You usually can find the same item at a cheaper price elsewhere.

6 years ago

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Helen Macfarlane Pleasant Grove, UT

If I need something I can't find at my other favorite places, I check Bed Bath And Beyond. I find their prices high, but the selection is vast.

6 years ago

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Anna Lower Saint George, UT

Overall quality is pretty good but it can get expensive, the products in the store can be found other places for cheaper

6 years ago

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Lea Ban’a Columbia, MS

It was great but they closed our store down. Don’t know where the closest location. Bring back to Hattiesburg, Ms

2 years ago

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