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Bed Bath And Beyond

Is This Your Business?
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5.7

Overall Score

Author: Kaitlyn Short

LAST UPDATED: July 18th, 2024

Bed, Bath, and Beyond launched in 1971 under the name Bed ‘n Bath. 14 years later the name was changed to Bed, Bath, and Beyond as they merged their current business into a superstore offering customers a large range of home and furniture products. They now have stores in over 975 locations and a strong online presence. Bed, Bath, and Beyond offers customers competitively priced quality products.

 

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The Good

  • Wide selection of categories
  • Sales and promotions regularly available
  • Free shipping available
  • International shipping available in over 225 countries
  • Easy return policy
Bed, Bath, and Beyond offers over 10 product categories on their website. The main categories featured include bedding, bath, kitchen, dining, home décor, furniture, storage and cleaning, outdoor, baby and kids, and health and beauty. Customers can also shop through additional product categories such as luggage, pet care, team fan chop, apparel and accessories, jewelry, food and drink, home improvement and more. Consumers looking for specific style options can narrow their search by choosing to shop by trend, brand, or what's new at Bed, Bath, and Beyond. A sales and clearance section is featured under the Shop Products category on the Bed, Bath, and Beyond home page. Huge savings can be obtained using this category as some products are discounted up to 50% or more. Bed, Bath, and Beyond offers regular coupons which can be easily obtained by simply Googling Bed, Bath, and Beyond coupons or promotions. Bed, Bath, and Beyond offers customers free shipping on orders over $49. Shipping surcharges will still apply to over-sized or extremely heavy items. Items that fit under the oversized or extremely heavy category should include specific surcharge information in the description section of the specific product. They offer standard delivery time in the contiguous United States of 3 to 7 business days. Bed, Bath, and Beyond offers four different truck delivery service levels including curbside, threshold, room of choice, and white glove. Consumers can choose the amount of service they require from having an order delivered to the front of their home to having the item unpackaged and assembled to the room of their choice. Bed, Bath, and Beyond offers international shipping to over 225 countries. Many of their competitors do not offer international shipping or have a limited number of countries they are able to ship to making Bed, Bath, and Beyond an appealing option for consumers outside of the United States. Bed, Bath, and Beyond allows customers 30 days to return items for any reason. A proof of purchase is required in order to return items such as a receipt or packaging invoice. Customers who receive damaged or defective products may contact Bed, Bath, and Beyond within 48 hours of delivery and receive replacement parts free of charge. Bed, Bath, and Beyond will not accept returns after 30 days.
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The Bad

  • Website lacks transparency on some information
Bed, Bath, and Beyond does not offer the same transparency as some of their competitors on their website and some consumers may not be satisfied with some of their customer service policies. We found it difficult when reviewing Bed, Bath, and Beyond's website to find warranty information. Customers may need to contact customer service for warranty information regarding specific products.
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The Bottom Line

Bed, Bath, and Beyond may not provide consumers with the same level of customer service and easy access to specific information as some of their competitors. While this may be a turn off to some consumers, Bed, Bath, and Beyond offers a large selection of products priced competitively that will appeal to those who prefer to a one stop shop for all of their home and furniture needs. Bed, Bath, and Beyond is a great resource for customers looking to purchase quality home and furniture products at great prices.
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Star Rating

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4.2

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593 Reviews

Review Breakdown

5 grade

49%

4 grade

32%

3 grade

13%

2 grade

3%

1 grade

3%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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BettyannS Rock Hill, NY

I ordered merchandise for my bathroom. A set of waste basket, cup, tissue dispensor and soap dish. The 2 biggest items arrived very late and appeared to have been thrown into the box without checking them. They looked like damaged goods, despite being wrapped for packing. at 100+$ order u would think they would examine merchandise before shipping. So, it took a good long time to finally reach someone who assured me they woul pick up the merchandise and had sufficient to replace it with. I am now hot in a dispute with paypal, as they say it was delivered and closed the case without even providing me proof of delivery to the correct address. The reason I want this, is bc the cust svc agent kind of was a bit shady and may have implied it was delivered to an address we have not lived at for 2 years.--- but she never admitted that to me directly. So now i am out all that money and paypal is not interested in appeals - and i dont know if anyone is aware that paypal now has no phone number at which to contact them-

5 years ago

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Janet Major

The back to university program where you can buy your stuff in one city and pick it up another did not go well. We shopped in Calgary a month and advance and picked up in London. Our order wasn’t there and they were out of the size we needed

7 years ago

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Beth Farmer Pleasant Grove, UT

Lots of home products. I find that Bed Bath and Beyond is typically really overpriced. I wouldn’t recommend. Just head to Amazon and you’ll find the same stuff for cheaper.

6 years ago

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Maya My McDonough, GA

Their pricing is beyond ridiculous on many items. Like very over priced. The pricing and quality do not add up but the staff is pleasant and friendly.

2 years ago

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Valerie Collom Kansas City, MO

Bed Bath and Beyond is overpriced! Sure, their products are top notch but the price is really out of reach for most middle class families. I prefer to shop elsewhere.

2 years ago

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Ms Missy McDonough, GA

I seldomly visit Bed Bath and Beyond because their pricing is beyond ridiculous on many items. The pricing and quality do not add up but the staff is pleasant.

2 years ago

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Katelyn Petersen Eagle Mountain, UT

In my opinion, bed bath and beyond is way too expensive. You can get the same product elsewhere for much less.

8 years ago

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Michelle W Coraopolis, PA

Extremely overpriced, so I typically avoid this store for furniture unless I've exhausted all other options. Look for coupons!

6 years ago

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Campbell Blair Phoenix, AZ

Way to expensive for me and their employees are so pushy. I felt like I had to get a throw pillow or else I could never come back.

6 years ago

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Hally Bellary

Much too expensive for my own liking and you can find the same item for a better price somewhere else.

6 years ago

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Moureen Meggers Ennis, TX

Never have any good sales that matter. Customer service is rude and doesn't help.

2 years ago

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SaMaNtHa BrOwN Las Vegas, NV

Love the store but there customer service and employees freaking suck. There so rude and unhelpful.

2 years ago

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frustrated

Prices are on the high side. The store is outlined nicely and very clean.

2 years ago

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Richard Hobe Sound, FL

limited stock in store. difficult to find what you are there for

2 years ago

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C. Ward Lutherville-Timonium, MD

Overpriced and sales still do no justice

2 years ago