Name: Oscar
Rating: 4.4

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Jack Winnetka, CA

I was forced to buy Obamacare between jobs. Two thousand dollars later, I was unable to see any of the doctors OSCAR claim to accept their cut rate insurance. Don't fall for this scam.

6 years ago

Reply from Oscar

Hi Jack, we're sorry to hear you're frustrated. Oscar has a curated network of providers built around provider systems who, like us, are focused on keeping costs down for our members. We do our best to make sure that our provider data is up to date, but network status, cost, or information can change. When this happens, just let us know and we’ll reach out to the provider to confirm with them and then update our data accordingly. If you'd like to discuss this further, send us your Oscar ID number in a private message and we'll be happy to have someone from our team get in touch.

Jan. 2nd, 2019

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Rebecca Long Island City, NY

best service ever! Oscar comes with great customer service, reasonable price tag, very easy to use

7 years ago

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matt Brooklyn, NY

The Oscar Center is the best treatment you can find in the most hospitable environment.

7 years ago

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Angie Solis Austin, TX

So far I have had a great experience with my health insurance. Easy to navigate I love the app

7 years ago

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jefferson Los Angeles, CA

Quick response and accurate information. Our time under Oscar health insurance has been very good.

7 years ago

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Sachit Shetty Manhasset, NY

Scam artists. Please do not choose this horrible health insurance company. The documentation to revise a plan was sent by the NYSoH and they refuse to accept it and have my account changed. I plan on suing for harrassment

7 years ago

Reply from Oscar

Hi Sachit, we're very sorry to hear this. We escalated your feedback to our team who let us know that they are aware of your message and have already worked with you to resolve it. If you'd like to discuss this matter further, please call us at 855-OSCAR-55 to be connected directly with your Concierge team.

Oct. 9th, 2018

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Kristen Smith New York, NY

I've had a great experience with Oscar so far! It's been easy to find specialists in my area.

7 years ago

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Sandy R. Buda, TX

Customer service team has gone above and beyond to help me find the right doctor.

7 years ago

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Max Costa Mesa, CA

Called their “24/7 helpline” because I need to see a specialist on a Saturday. They Told me that they can’t tell me who’s is in network on a weekend , the “network navigators” are out until Monday. Pathetic.

7 years ago

Reply from Oscar

Hi Max, we apologize for the frustration. Our Member Services hours are Monday-Friday 8am-8pm local time and Saturday-Sunday 9am-5pm local time. It is only our Doctor on Call service that is 24/7. That being said, while our weekend team is able to help with many network searches on weekends, any specialized searches are completed by a dedicated network navigation team. This allows us to find specific providers that meet specific member needs. The network navigation team works Monday-Friday because this is generally when most provider offices are available to take calls, which is a part of the specialized network navigation process and ensures providers' ability to treat a specific condition or request as well as open availability. We apologize for any inconvenience you encountered this weekend. Please don't hesitate to reach out to us with any additional questions or concerns: 855-OSCAR-55.

Apr. 9th, 2018

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Curtis Clogston Boerne, TX

Does not accept credit cards in the year 2018. Expects me to have auto-pay set up to overdraft me $200 on my checking account every month and cover literally nothing unless I die.

7 years ago

Reply from Oscar

Hi Curtis, we do not accept credit cards due to the high fees that they charge. We do our best to keep costs down for our members whenever we can. A minimum of $0.85 of every $1 we receive in premiums is spent directly on health care claims for our members. Unfortunately accepting credit cards would mean potentially raising premiums to accommodate this and we're not interested in raising rates for our members whenever we can avoid it. We apologize for any inconvenience. Please be advises that you are not required to setup autopay and are able to pay via debit card each month when the bill is available should you choose to do so.

Feb. 28th, 2018

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Angelo Perez Ridgewood, NY

Just got Oscar Insurance and not one doctor in in Glendale Queens New York takes this insurance getting frustrated because I have diabetes and high blood pressure and can't get my pills

7 years ago

Reply from Oscar

Hi Angelo, we're sorry to hear you're having trouble finding a doctor! We do have a number of providers in the Glendale area that are in-network. While we aren't sure what type of provider you're looking for, here are some results for primary care providers within 5 miles of Glendale:

Your Concierge team is also always available to help you find any care you may need. Please don't hesitate to reach out to them at 855-OSCAR-55 or by sending a secure message via your online profile with us.

Jan. 23rd, 2018

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Morris

May doctors are not art of the Oscar Health care. When you search on the web, the doctor is in the list, but when you go to the doctor, he is not accepting the medical provider. Lots of money for no service.

8 years ago

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Concerned customer

Worst experience today with a representative who was a poor listener and made good of his threat to hang up the phone on me ,I wonder if these calls are really recorded . That was an awful customer experience!

8 years ago

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Erica Lucas

It’s was very easy to complete and you get a $5 Amazon gift card. Got mine with 15 mins of completing the survey!

1 year ago

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Donna Collum

Very helpful and professional, very happy

5 months ago

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Anthony Shealey

Very good company I love the energy they give

9 months ago

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Eddie Cruz

I’m sooo happy and so satisfied with Oscar and the plan

9 months ago

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Daniela Miller

Oscar has met all of my insurance needs :)

10 months ago

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angelina masullo

I like that they offer good services and lots of information for needed care.

7 months ago

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Lugia21

They have provided me a great service and have assisted me whenever I need it.

1 year ago

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Robert McClure

Keep up da gr8 wrk. U guyz do an amazing job of keeping errybody happy

1 year ago Edited May 29, 2024

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Michael

Very helpful. Always there to assist AMF know costs upfront.

1 year ago

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Nita

Oscar has been great for me with all the appointments I have.

1 year ago

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Chrystal Land

Luke the fact that I don't have to pay anything for health insurance!!!!!

1 year ago

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florencia menendez Norwalk, CT

Great service , everything worked perfectly , customer service is amazing

2 years ago Edited August 9, 2023

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Maria Vieira Hollywood, FL

Very good health insurance., very good doctors and customer service .

2 years ago

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Leonid Marin Miami, FL

good service excellent attention very agrávele attention I recommend it

2 years ago Edited May 30, 2023

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Eliza Hechmer Columbus, OH

I'm six months past getting an annual pap and mammogram and I am still in a billing nightmare over it. It's incomprehensible.

3 years ago

Reply from Oscar

Hi Eliza, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.

Oct. 18th, 2022

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Richard Paquette Yorba Linda, CA

This awful company is running advertisements that accuse our wonderful health care professionals of racism in treating pain. Pathetic way to try to get business.

3 years ago

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Helio Basilio Jr Kissimmee, FL

It has helped me a lot , especially in the acquisition of medicines

4 years ago

Reply from Oscar

Hi Helio, we're happy to hear this!

Aug. 24th, 2021

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Viviana Gonzalez Hollywood, FL

It has been good with customer service but I think you need more doctors

4 years ago

Reply from Oscar

Hi Viviana! Thank you for your feedback. We'll make sure to share this with our team.

Aug. 24th, 2021

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Vince Gonzales McKinney, TX

The preventative care coverage is excellent. Customer service is very good.

4 years ago

Reply from Oscar

We're happy to hear this, Vince!

Aug. 24th, 2021

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Mike Gold Canyon, AZ

App makes finding services quick and support on questions is usually in a reasonable amount of time.

4 years ago

Reply from Oscar

We're glad to hear this, Mike!

Sep. 6th, 2021

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Helena A West Hollywood, CA

The Oscar staff is amazing. Questions answered doctors available!

4 years ago

Reply from Oscar

We're happy to hear this, Helena!

Aug. 6th, 2021

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mike taranto Pataskala, OH

Getting help is futile. Long holds. Online staff not aware of the plan details. Was charged $40 for a drug on their $3 Rx list.

4 years ago

Reply from Oscar

Hi Mike, we apologize for the longer wait times you have experienced due to high call and message volume. Our team has followed up with you over private message so that we may assist further.

Jan. 12th, 2021

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abe fried

Very good service, price increase is too much. always helpful on the phone. the app is great!

5 years ago Edited September 14, 2021

Reply from Oscar

Thank you for the kind words, Abe! We're all in this together.

May. 22nd, 2020

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Marcus Rosebrock Brooklyn, NY

Overall a very good experience. Modern health insurance. Good pricing.

5 years ago

Reply from Oscar

We're glad to hear that you're enjoying your Oscar experience, Marcus! Please let us know if you ever have any questions. We're happy to help.

May. 22nd, 2020

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Erin Sigler San Antonio, TX

easy and quick. Dr gave me good advice and called out a prescription for me

5 years ago

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Derek Lady Lake, FL

So far so good. The app is easy to use and the coverage is affordable.

5 years ago

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Mary Garrison Orlando, FL

You continue to Thorn my side sending paperet bills and uiur website demanding I OWE payments. I hope you go out of your New York RUDE attitude business down the road.

6 years ago

Reply from Oscar

Hi Mary, we'd be happy look into this for you. Due to privacy laws this isn't something we can help with via Best Company, but DM us your Oscar ID # and we'll be happy to have someone from our team get in touch with you to help.

Sep. 3rd, 2019

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Raquel San Antonio, TX

Great experience. Concierge is quick to respond to your messages.

6 years ago

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George Urban Austin, TX

Very easy to navigate website. Good customer information package.

6 years ago

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Lonny Chatsworth, CA

Billing and service provided by Oscar has been outstanding!!!

6 years ago

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Karen Pittstown, NJ

Ease of signing up for benefits and communication is awesome. Doctor on Call is a great feature.

6 years ago

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R Miller Cleveland, OH

.i haven’t used the program much but I did like the fast service of doctor on call. Very responsive and efficient.

6 years ago

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Robert DiTillio Studio City, CA

Good customer service. Doctor on call is useful. Premiums and deductibles too high.

6 years ago

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Azucena Santa Ana, CA

They answer pretty fast, info is really good. Haven’t checked into it much

6 years ago

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Rcl Howell, MI

Customer service has been very good. Need to expand network of doctors and facilities in Michigan.

6 years ago

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ScottM Franklin, TN

Oscar has been a cost effective and a technologically efficient solution for my healthcare.

6 years ago

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Mp Westfield, NJ

It’s sometimes hard to find things on the app but once you know where it is it’s easy

6 years ago