Name: Oscar
Rating: 4.1

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Patricia Mundaca Orlando, FL

Thanks Oscar's team who helped me for my surgery and special Viridiana who was my angel. Patricia Ruiz

4 years ago

Reply from Oscar

We're always happy to help, Patricia! Don't hesitate to reach out if you ever need anything.

May. 22nd, 2020

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geoffrey norton Columbus, OH

Minimum wait time for a concierge team members. Team is polite and knowledgeable! They also follow-up!

4 years ago

Reply from Oscar

Thank you for your kind words, Geoffrey!

May. 22nd, 2020

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Mizash Upadhyay North Richland Hills, TX

Recently I had this insurance.....I am tried to find OBGYN in my area Forth worth, Texas but they have only one OBGYN and that doctor does not take patient on oscar network hospital.....but they put bunch of OBGYN doctor list on website but non of then take oscar......worst insurance ever

5 years ago

Reply from Oscar

Hi Mizash, thank you for bringing this to our attention. We would like to look into this issue further and see how we may be able to help. We've sent you a direct message to get started.

Feb. 26th, 2020

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Jason Burbank, CA

They have no providers in-network for higher tiered plans, only the lower tiered plans have doctors. However, the lowered tiered plans have an extremely high deductible you must satisfy before the plan starts paying. May as well not have insurance. Worst insurance ever!

5 years ago

Reply from Oscar

Hi Jason, we want to apologize for the frustration this has caused. We would be happy to assist you. To get started, please check your direct messages for a new message from our team.

Feb. 26th, 2020

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Nikita Rvachev Brooklyn, NY

I will recommend you to not use Oscar as your insurance. Every step except paying money to them is always pain and waste of time. When something is going wrong be ready to spend hours to speak with them and get zero results. Awful bureaucracy.

5 years ago

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Robert Maspeth, NY

Daughter was sick can’t. Talk sore throat high fever and they want her to go on website to fill out paperwork before helping even though paperwork already done twice before ,can’t go to hospital cost to much no doctor in maspeth area to see less than 10days out so to me not very good

5 years ago

Reply from Oscar

Hi Robert, thank you for letting us know about this. DM us your Oscar ID number and we'll be happy to look into this and have someone get in touch with you to help.

Sep. 14th, 2019

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Patricia Ruiz Orlando, FL

I'm very happy with this Insurance (OSCAR), because they have a very good Professionals on the web.

5 years ago

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José luna San Antonio, TX

Every time I have a problem I call Oscar and always help me ! I am very happy with Oscar Insuranse .

5 years ago

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betty Randolph Township, NJ

needed to ascertain whether a nurse practitioner visit would be covered and was able to do so quickly and conveniently

5 years ago

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Cindy F Puk Gardena, CA

I love that I can talk to a live person or my own team on line. So far my experience has been great with this company!

5 years ago

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Ann Bublitz Cedar Park, TX

Any time I have had questions they have been quick to respond and treat me as if I really matter to them.

5 years ago

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Vin Manhasset, NY

Oscar has been good for me. Haven’t been sick much, but I love how you can track your steps and get rewarded for reaching your goals.

5 years ago

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Dena W Sherman Oaks, CA

It is great to have your own concierge so you talk with the same people when you call with any questions.

5 years ago

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Neil Heffernan East Setauket, NY

Easy process to sign up. havent used benefits yet, going to get/look for my gp as soon as i get a free min

5 years ago

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Shahana San Antonio, TX

Oscar is a very good insurance sometimes your customer service people are not aware of benefits details but not all the times ,

5 years ago

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Alison The Bronx, NY

Great in theory, but bad in practice. The telehealth function sucks. Those docs are not qualified. Some can't speak English. Many don't follow through on requests.

5 years ago

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Bryan Austin, TX

Doctor on call feature to allow speaking with doctor for free through smartphone is a great benefit.

5 years ago

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Michelle Columbus, OH

I shared it in the survey. Doctors offices didn't want to take me as a patient because Oscar is so difficult to deal with . I was told that on more than one occasion. However, the OBGYN I ended up selecting I am happy with.

5 years ago

Reply from Oscar

Hi Michelle, we're so glad to hear you're happy with your OBGYN. Even so, we'd like to look into the providers you were having trouble with. Please don't hesitate to give us a call at 855-OSCAR-55 and our team will look into this for you.

May. 29th, 2019

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Samir New York, NY

App and Doctors on Call feature is great. Annual deductible and premium increases are tough to digest. Concierge Team seems unnecessary or perhaps overstaffed.

5 years ago

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Arif Rahman Orlando, FL

In my life i have never dealt with an insurance company with this level of customer service Nice people

5 years ago

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Carol Bissett New Braunfels, TX

Easy to work with online, good communication and customer service in person, and my doc says they pay quickly!

5 years ago

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Jeremy Austin, TX

The plans are terrible. I would have to pay $4000 in premiums and $8000 out of pocket before they would ever pay a single penny. Completely useless unless you're planning on almost dying every month and have $12000 to burn first.

6 years ago

Reply from Oscar

Hi Jeremy, we're sorry to hear you're frustrated with your plan. If you have a high-deductible plan, preventive services are covered in full, but any non-preventive services will be subject to the deductible. This means that you'll be responsible for the full negotiated rate of those services up until the amount of your deductible is met. Additionally, if there's ever an emergency, your plan covers emergency care at out of network emergency rooms as well as urgent care at out of network urgent care facilities. Please don't hesitate to give us a call at 855-OSCAR-55, we're always here to help.

Mar. 19th, 2019

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Amanda S North Hollywood, CA

I highly recommend you NOT to get Oscar or you better be ready for surprise bills you shouldn’t need to pay for. They also sell the idea of having a platform where you can easily contact someone via chat but once you have a problem and need support they will simply disappear.

6 years ago

Reply from Oscar

Hi Amanda, we’re sorry to hear you were surprised by this bill! Due to privacy laws this isn't something we can help with via Best Company, but we can speak generally to why this may have happened. Depending on the type of lab work needed, your provider may have labeled the lab work as diagnostic and not preventative. Another common situation is when the lab work is sent to an out of network lab instead of one that is in network with Oscar. If you’d like to discuss this further, give us a call at 855-OSCAR-55 to be connected directly with your care team.

Jan. 16th, 2019

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Dp Tempe, AZ

Don’t choose this provider for healthcare. None of the doctors on their website have ever heard if Oscar. And their customer service is a laugh. I am reporting them to the Arizona insurance fraud. $834.00 per month and can’t find a doctor.

6 years ago

Reply from Oscar

Hi Dp, we're sorry to hear you're frustrated. Oscar has a curated network of providers built around provider systems who, like us, are focused on keeping costs down for our members. DM us your Oscar ID number and we'll be happy to have someone from our team get in touch to find a doctor for you.

Jan. 16th, 2019

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AliceStars Austin, TX

Oscar started out with good offering, but now after the first year they are jacking up premiums by 15% and raising the deductibles by almost 40%. So much for their, we are here to help and care. Now it is how do we grab more money without providing any additional benefits.

6 years ago

Reply from Oscar

Hi AliceStars, we're sorry to hear you're disappointed. The rising cost of health care is an industry-wide issue. As the cost of doctors, hospitals, and drugs have increased, we have had to increase our premiums slightly. Going forward, we are actively finding ways to slow the trend of rising health care costs, which is why we work closely with our provider partners and offer benefits like free telemedicine to try to make health care more affordable to you. If you have questions about how to find the best care at the best price, reach out to your Concierge Team for support.

Nov. 7th, 2018

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Eric Austin, TX

Super convenient & easy to use! Everyone I've spoken with has been really friendly and willing to help too!

6 years ago

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Holli P Santa Monica, CA

So far, so good :) I haven’t had to use my insurance too much but when I have it has been an easy process.

6 years ago

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Jacqueline Webber-Rampell Levittown, NY

Oscar is great I haven't had any problems with them, when I had a problem with one of my claims they took care of it .

6 years ago

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reviewer21 The Bronx, NY

Most Doctors, quality Nursing Homes, Medical Equipment Companies do not accept Oscar Insurance. Only the desperate and fly-by-night accept Oscar. This is why only a one star rating. Oscar employees are caring and perform their jobs well. They get five stars.

6 years ago

Reply from Oscar

Thank you for providing this feedback, and we're sorry to hear you're dissatisfied with our network. Oscar has a curated network of providers built around provider systems who, like us, are focused on keeping costs down for our members. DM us your Oscar ID number and we'll be happy to have someone from our team get in touch to further address your concerns.

Oct. 9th, 2018

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Lucia Krause San Antonio, TX

Not only do they barely cover anything even when you've got a Gold plan, there are so many drugs they won't cover as well. For what I'm paying, I could have just saved and negotiated prices without insurance to doctors. Thanks to the ACA I was required to get insurance or be penalized. I hate our healthcare in the USA.

6 years ago

Reply from Oscar

Hi Lucia – we’re sorry to hear you’re frustrated with your plan. Due to privacy laws we're unable to discuss the specifics of your private health info here but know that for all health plans, preventive services are covered in full, but any non-preventive services will be subject to the deductible. Depending on the plan you’ve chosen, you may be subject to the full negotiated rate for prescriptions and services until the deductible is met. As always, if you have questions or would like help from your team, call us at 855-OSCAR-55 or send us a message via your account or the Oscar app.

Sep. 4th, 2018

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Amanda San Antonio, TX

My mother is currently in the hospital and will be discharged soon. Oscar is refusing to accept a payment from her so her insurance will be reinstated. Oscar is refusing to pay for home health care and physical therapy. BOTH of which she needs.

6 years ago

Reply from Oscar

Hi Amanda, we're very sorry to hear about this and we'd like to look into this further. If you’re comfortable, message us your Oscar ID number and someone from our team will be in touch to help. You can also call us directly at 855-OSCAR-55 or by sending a secure message from your account or the app at anytime.

Oct. 24th, 2018

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Alan H Brown

Online portal is good. Customer service is good. Selection of Doctors OK. Need better contracted rates...office visit too high.

6 years ago

Reply from Oscar

Hi Alan, we apologize for the frustration. While we do have negotiated rates with all of our in-network providers, these rates vary by service and provider. We're unable to speak on rates that providers have with other insurers, but rest assured that all of our providers work off of a pre-negotiated fee schedule. Please don't hesitate to give us a call with any questions or concerns: 855-OSCAR-55.

Apr. 19th, 2018

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K Brooklyn, NY

Un-effing-believably bad. Get ready for no help, no information, nothing covered, and nobody at the company who knows jack about anything. Not sure if it's helpful if you're hit by a bus, but everything short of that is pretty much not covered.

6 years ago

Reply from Oscar

Hi K, we’re sorry to hear you’re frustrated and would like to help resolve any issues you’re having. Know that if you’ve signed up for a high-deductible plan, preventive services are covered in full, but any non-preventive services will be subject to the deductible. This means that you'll be responsible for the full negotiated rate of those services up until the amount of your deductible is met. For questions on your plan or billing, if you need to find a doctor, or want information about costs prior to scheduling an appointment, our Concierge team is here to help. When you call or send a message through the Oscar app you’ll be connected to the same people every time. If you’d like, we’d also be glad to reach out to you directly. In that case, please email your member number to or call us at 855-OSCAR-55 to connect with our team.

Jul. 9th, 2018

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Kerry Los Angeles, CA

Not happy with Oscar. The doctors list is NOT updated and slim. In California. I had to call my old Doctor and ask ? Oscar then added him to their “find a Doctor list” They dont cover a full blood panel when getting a physical like most. They hardly cover any general issues! Everything is extra. Terrible customer service.

7 years ago

Reply from Oscar

Hi Kerry, we’re sorry to hear you’re frustrated. We do our best to keep provider data up to date, but there are sometimes changes made on the provider side that we aren’t made aware of which can cause discrepancies in the data. In cases like this, just let us know like you did and we’ll be happy to update the information accordingly. As for coverage of a blood panel when getting a physical, these services should be covered under the benefits of your plan as long as they’re sent to an in-network lab. It’s possible that your provider is referring to preventive services being covered-in-full in which we follow the U.S. Preventive Services Task Force (USPSTF) recommendations for preventive services. Any preventive lab work done in conjunction with an annual physical will be covered in full with all Oscar plans. Any non-preventive lab work will be generally be covered, but subject to the cost-sharing of your plan (copay, co-insurance, or deductible). For more information on preventive services, you can check out the USPSTF guidelines here: or as always, please don’t hesitate to give us a call at 855-OSCAR-55. We’re always happy to help in any way we can.

Apr. 6th, 2018

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Karen Avon, OH

This is a horrible company...their customer service is the worse! I have been trying to get a refund for the last 3 months. I have been told 3 times my check is in the mail...well, I still have not received any money!! After 10 calls, still no refund! Horrible customer service!!!

7 years ago

Reply from Oscar

Hi Karen, we're sorry to hear this. If you're comfortable doing so, please message us your Oscar ID number and we'll be happy to have our team look into this further. Apologies for the frustration.

Mar. 13th, 2018

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Louisa San Antonio, TX

I chose the wrong insurance policy. Horrible is the word. Read the small print when searching for plans. It gives you the persuading benefits of AFTER deductible is met. Everything is 100% to MY cost. Might as well not have insurance. Cant change my plan since it's not open enrollment.

7 years ago Edited September 14, 2021

Reply from Oscar

Hi Louisa, we're sorry to hear your unhappy with your plan choice. All of our plan structures can be found on our site here: . For more in depth information, you can click "Compare plan features" for detailed information on how coverage on each plans work. You also should have received information on the cost-sharing/deductible of your plan both upon enrollment and in your member welcome kit that included your ID card. We're also always here to help you understand your benefits, so please don't hesitate to reach out to us: 855-OSCAR-55.

Mar. 5th, 2018

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Mark Turberfield Brentwood, TN

Don't be fooled by all the fancy apps and simplistic design. Oscar is super expensive, has high deductibles you will never meet in the year and when you do need a doctor who is in network prepare to go to the worst doctors in the city. Also Liberty Dental what a joke.

7 years ago

Reply from Oscar

Hi Mark, we're sorry to hear you feel this way. Jillian, one of your concierge specialists, has sent you a secure message to see how we can help. Please don't hesitate to let her know if there's anything we can do to assist.

Feb. 23rd, 2018

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Thomas Parker Cedar Creek, TX

Horrible company. Was lied to the entire time i was signing up. For the $1100.00 a month I pay for this insurance I should be able to find a doctor in my area I was told when I signed up that my doctors are in coverage. And I gave them a list of medications I take and was told that they where covered. They are not covered.

7 years ago

Reply from Oscar

Hi Thomas, we're very sorry to hear this. Due to privacy laws, we're unable to discuss your private health info here, but give us a call at 855-OSCAR-55 or send us a message via your Oscar profile and we'll be happy to look into this and help in any way we can.

Feb. 2nd, 2018

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Dissatisfied Potential Costumer

I would like to send my gratitude to the rude repesentativewho hange up the phone on me when I said I was not available to talk because i was eating lunch. Ended up not getting your service because of that and I hope you reprimand your staff to be more courteous to people. Potential costumer lost here. Well done!

8 years ago Edited September 14, 2021

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Dissatisfied Potential Costumer

I would like to send my gratitude to the rude repesentativewho hange up the phone on me when I said I was not available to talk because i was eating lunch. Ended up not getting your service because of that and I hope you reprimand your staff to be more courteous to people. Potential costumer lost here. Well done!

8 years ago

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Meagan Brus Astoria, NY

They seem to lose information often and take FOREVER to process claims (still waiting for mine almost 5 months later, while receiving collection demands from the provider). Dollar amounts owed change at random. Nothing is made clear on plan documents or when calling customer service. Terrible.

8 years ago

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David Chirls Brooklyn, NY

The absolute worst health insurance company imaginable. I'm a 60 year old man who has dealt with 10 health insurance companies during my lifetime. Their customer service is horrible, compliance is a joke and concern for the customer is non-existent. I'm dealing with the Attorney General of NY to resolve my issues.

8 years ago

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andrea Springfield, NJ

BE AWARE PEOPLE. This insurance company is a big scammer in the market. if you visit their so called "In Network Doctor" they send testing (like blood, urine) to out of Network labs without telling you and decline the claim. I would say stay away with this insurance company.

8 years ago

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John Jung Great Neck, NY

HiOscar has the tendency to bill you monthly then suddenly demand 6X the price for no reason. I didn't even use my plan. They spelled my name wrong, and got my address wrong from day one and it's still NOT fixed. I cancelled them. DO NOT BOTHER SIGNING UP.

8 years ago

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Oscar UNMember Plano, TX

They hardly have providers and experienced tough time and also got delayed for my treatment because of lack of providers and all they have is only BAYLOR/SCOTT and WHiTE network who are expensive. I will be changing the insurance the first chance i get.

8 years ago

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Tiauna Anderson Salt Lake City, UT

I love Oscar insurance primarily because of their customer service. You never get the "runaround" and they make you feel like a priority as a customer.

4 years ago Edited September 14, 2021

Reply from Oscar

We're so happy to hear this, Tiauna!

Sep. 8th, 2020

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Robert McClure

Keep up da gr8 wrk. U guyz do an amazing job of keeping errybody happy

10 months ago Edited May 29, 2024

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Michael

Very helpful. Always there to assist AMF know costs upfront.

11 months ago

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Nita

Oscar has been great for me with all the appointments I have.

11 months ago

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Leslie Ramirez

My Insurance of Choice due to the Co-Pay Amount, Doctors and services available.

6 months ago