Name: Oscar
Rating: 4.3

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Hannah Kroff Round Rock, TX

They were great 2 years ago. Now it is the worst experience of my life. The team is not properly trained. I was preauthorized for speech therapy for my kid, then after 3 months was told all my claims were denied for being out of network. THOUSANDS of dollars charged that they won't cover because the negligence of the

4 years ago

Reply from Oscar

Hannah, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.

Mar. 31st, 2022

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Omar Jimenez San Antonio, TX

They will take your cash but are completely negligent and deny any and all Dr's recommendations. They act as if they don't have medical professionals reviewing anything or just delegate all responsibility on the mater to someone with sycophantic tendencies and no regard for peoples health. If I could leave a lower rate then 1 star I would!

4 years ago

Reply from Oscar

Omar, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message so that we may look into this for you.

Mar. 4th, 2022

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Samantha Stout Media, PA

This company deserves 0 stars. They are nearly impossible to get ahold of, and when you finally do, their responses are so generic I questioned whether it was a real person or not. Was paying almost $400 a month for health insurance with them. I am now over 15k in dept from medical bills that were not covered. This company is a joke.

4 years ago Edited February 24, 2022

Reply from Oscar

Samantha, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message so that we may look into this for you.

Feb. 28th, 2022

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Scott K Lake Zurich, IL

Worst commercial I've ever seen where the black man indicates doctors don't believe an injured black child or adult because the color of their skin. I cannot believe you made a commercial about your services while tying in race. How low and desperate do you have to be?

4 years ago

Reply from Oscar

Hi, Scott, there are barriers in our healthcare system that have created health inequity in many communities. One of these barriers has to do with how some Black patients are perceived by their doctors when they present with pain-related symptoms. In a recent study, 40% of first- and second-year medical students endorsed the belief that “Black people’s skin is thicker than white people’s.” Trainees who believed that black people are not as sensitive to pain as white people were less likely to treat Black people’s pain appropriately.

Research also shows that health outcomes for minority patients are better when they are treated by providers who understand their race, culture, and religious preferences. In fact, the data states that when provided care that is culturally competent, individuals are 40% more likely to use needed health services, 22% less likely to delay seeking care, and there’s a 50% reduction in newborn mortality. Annals of Family Medicine has a peer-reviewed paper that digs deeper into some of this data.

Nov. 15th, 2021

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jabc chubg Queens, NY

He are the worst insurance you can get. They made everything extremely hard to access. Their concierge team is unbelievably bad. They provide uncertain answers to just get over with you. I had a concierge women named Eva who refused to call my doctor and do explanation and when I asked to talk to another person she hanged up on me.

4 years ago

Reply from Oscar

We are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message so that we may look into this for you.

Nov. 12th, 2021

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Sally P Liberty, MO

They have no clue what they are doing processing claims. I have now waited 7 months to have a claim paid to the hospital. Oscar can't tell my why it is still in pending status. Can't talk to anyone who nows. hospital can not refund my over payment because Oscar won't tell them I have paid my max out of pocket for the year.

4 years ago Edited February 8, 2022

Reply from Oscar

Hi there, we're sorry to hear about your recent experience with us. Please check your inbox for a message from our team.

Sep. 21st, 2021

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Anon Such CA

I paid close to $200 monthly, got into an accident, and they literally took off $1.00 off my $5000 bill! High deductible - I might as well not have had insurance and save myself the monthly payment since I covered the whole bill anyway. Terribly slow processing. Claims came in 15 months after the incident. Just awful.

4 years ago

Reply from Oscar

Hi there, we apologize for this experience. Please check your DMs for a message from one of our team members.

Sep. 14th, 2021

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sapphiresky83 St. Cloud, FL

Haven’t really had to use my insurance yet, but so far you have been great. Would like to see the ability to change email/contact info in the app or on the website.

4 years ago

Reply from Oscar

Thank you for your kind words! We'll make sure our team gets your feedback about updating contact information.

Sep. 6th, 2021

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Lisa Schwartz Mason City, IA

Love Oscar as they are great insurance. When you call they are considerate & help you resovle the issue..

4 years ago

Reply from Oscar

We're always here to help, Lisa!

Aug. 24th, 2021

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Gregory Berlanga Houston, TX

As long as I have been with Oscar they have been very helpful and supportive and my needs as a customer

4 years ago

Reply from Oscar

Thank you for the kind words, Gregory!

Aug. 24th, 2021

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All Things Film Santa Monica, CA

Very easy and friendly processing of my claims and a clear and straight forward navigation on the Oscar website.

4 years ago

Reply from Oscar

Thank you for your comment!

Aug. 24th, 2021

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payal patel Orlando, FL

Customer service is always great! In network referral partners are plenty to choose from in my area

4 years ago

Reply from Oscar

Happy to hear you're enjoying your experience, Payal!

Aug. 24th, 2021

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Patricia Anderson Placentia, CA

Loving the personalized care team that's easy to contact, and stays with you till any issue is solved

4 years ago

Reply from Oscar

This is great to hear, Patricia! Please reach out if you ever have any questions.

Aug. 6th, 2021

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Marla Horsman Los Angeles, CA

I AM IN A LIFE THREATENING SITUATION. RECENTLY RELEASED FROM ICU WITH THE AGREEMENT TO SEE DR IN ONE WEEK. OSCAR HAS GIVEN ME OVER A 6 MONTH WAIT TO GET A BASIC APPOINTMENT I WON'T MAKE IT. ONLY GET THIS JOKE OF A BUSINESS TO COVER YOU IF YOU WANT TO DIE SOONER THAN LATER...AND PAY FOR IT.

4 years ago Edited September 14, 2021

Reply from Oscar

Hi Marla, we apologize for this experience. Please check your DMs for a message from one of our team members.

Jul. 13th, 2021

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Karen Luster Gallatin, TN

My issue is that I can't rely on the EOB's. They will tell me I owe nothing, but the provider will then tell me they're out of network. Customer service has never given a reasonable explanation for the disconnect; they'd only agree with the provider.

5 years ago

Reply from Oscar

Hi Karen, thank you for bringing this to our attention. Our team would like to learn a bit more about this issue and will follow up with you over DM!

Mar. 16th, 2021

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Kaili Baines ,

Oscar has GREAT customer service! They are friendly and quick to help! I just wish there were more options for providers in my area.

5 years ago

Reply from Oscar

Thank you, Kaili! Our team would be more than happy to help you locate a provider in your area. Feel free to send us a DM to get started!

Jan. 28th, 2021

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Lisa Guy Chardon, OH

I have not had Oscar for too long but the process of signing up was seamless. Anytime I had a question I always had a quick response!

5 years ago

Reply from Oscar

We're so happy to have you as part of the Oscar family, Lisa!

Jan. 28th, 2021

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Claudia Miami, FL

Have good list of Doctors. What i don't like is: Hospitals choices aren't good. It should include at least one that have a 5 star rating

5 years ago

Reply from Oscar

Thank you for your feedback, Claudia. Our team is consistently evaluating our partnerships with providers and hospitals to ensure our members have access to care in all of our markets. We will make sure your insights are shared with the appropriate teams here at Oscar.

Oct. 23rd, 2020

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Michael Main San Antonio, TX

I find this insurance is readily accepted. They do a great job with telemedicine. I have found them to be responsive

5 years ago

Reply from Oscar

Hi Michael, thank you for the kind words!

Aug. 25th, 2020

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V P Sangani Austin, TX

Optimum use of fund to receive good health care facilities of Hospitals and laboratories. Mobile App is easy to find healthcare details.

5 years ago

Reply from Oscar

We're glad to hear that you're enjoying your Oscar experience! Please let us know if you ever have any questions. We're happy to help.

May. 22nd, 2020

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John Menzel Neptune City, NJ

I am fairly new to the company. The premiums are better than most. But I have not been able to take advantage of wellness services for various reasons, including Covid-19.

5 years ago

Reply from Oscar

Hi John, thank you for your insights. Our team would be more than happy to help provide resources and support during this time. We recommend reaching out to your Concierge team via your web profile, the Oscar app, or by calling 855-672-2755.

May. 27th, 2020

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Patricia Mundaca Orlando, FL

Thanks Oscar's team who helped me for my surgery and special Viridiana who was my angel. Patricia Ruiz

5 years ago

Reply from Oscar

We're always happy to help, Patricia! Don't hesitate to reach out if you ever need anything.

May. 22nd, 2020

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geoffrey norton Columbus, OH

Minimum wait time for a concierge team members. Team is polite and knowledgeable! They also follow-up!

5 years ago

Reply from Oscar

Thank you for your kind words, Geoffrey!

May. 22nd, 2020

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Mizash Upadhyay North Richland Hills, TX

Recently I had this insurance.....I am tried to find OBGYN in my area Forth worth, Texas but they have only one OBGYN and that doctor does not take patient on oscar network hospital.....but they put bunch of OBGYN doctor list on website but non of then take oscar......worst insurance ever

6 years ago

Reply from Oscar

Hi Mizash, thank you for bringing this to our attention. We would like to look into this issue further and see how we may be able to help. We've sent you a direct message to get started.

Feb. 26th, 2020

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Jason Burbank, CA

They have no providers in-network for higher tiered plans, only the lower tiered plans have doctors. However, the lowered tiered plans have an extremely high deductible you must satisfy before the plan starts paying. May as well not have insurance. Worst insurance ever!

6 years ago

Reply from Oscar

Hi Jason, we want to apologize for the frustration this has caused. We would be happy to assist you. To get started, please check your direct messages for a new message from our team.

Feb. 26th, 2020

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Nikita Rvachev Brooklyn, NY

I will recommend you to not use Oscar as your insurance. Every step except paying money to them is always pain and waste of time. When something is going wrong be ready to spend hours to speak with them and get zero results. Awful bureaucracy.

6 years ago

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Robert Maspeth, NY

Daughter was sick can’t. Talk sore throat high fever and they want her to go on website to fill out paperwork before helping even though paperwork already done twice before ,can’t go to hospital cost to much no doctor in maspeth area to see less than 10days out so to me not very good

6 years ago

Reply from Oscar

Hi Robert, thank you for letting us know about this. DM us your Oscar ID number and we'll be happy to look into this and have someone get in touch with you to help.

Sep. 14th, 2019

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Patricia Ruiz Orlando, FL

I'm very happy with this Insurance (OSCAR), because they have a very good Professionals on the web.

6 years ago

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José luna San Antonio, TX

Every time I have a problem I call Oscar and always help me ! I am very happy with Oscar Insuranse .

6 years ago

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betty Randolph Township, NJ

needed to ascertain whether a nurse practitioner visit would be covered and was able to do so quickly and conveniently

6 years ago

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Cindy F Puk Gardena, CA

I love that I can talk to a live person or my own team on line. So far my experience has been great with this company!

6 years ago

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Ann Bublitz Cedar Park, TX

Any time I have had questions they have been quick to respond and treat me as if I really matter to them.

6 years ago

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Vin Manhasset, NY

Oscar has been good for me. Haven’t been sick much, but I love how you can track your steps and get rewarded for reaching your goals.

6 years ago

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Dena W Sherman Oaks, CA

It is great to have your own concierge so you talk with the same people when you call with any questions.

6 years ago

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Neil Heffernan East Setauket, NY

Easy process to sign up. havent used benefits yet, going to get/look for my gp as soon as i get a free min

6 years ago

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Shahana San Antonio, TX

Oscar is a very good insurance sometimes your customer service people are not aware of benefits details but not all the times ,

6 years ago

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Alison The Bronx, NY

Great in theory, but bad in practice. The telehealth function sucks. Those docs are not qualified. Some can't speak English. Many don't follow through on requests.

6 years ago

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Bryan Austin, TX

Doctor on call feature to allow speaking with doctor for free through smartphone is a great benefit.

6 years ago

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Michelle Columbus, OH

I shared it in the survey. Doctors offices didn't want to take me as a patient because Oscar is so difficult to deal with . I was told that on more than one occasion. However, the OBGYN I ended up selecting I am happy with.

6 years ago

Reply from Oscar

Hi Michelle, we're so glad to hear you're happy with your OBGYN. Even so, we'd like to look into the providers you were having trouble with. Please don't hesitate to give us a call at 855-OSCAR-55 and our team will look into this for you.

May. 29th, 2019

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Samir New York, NY

App and Doctors on Call feature is great. Annual deductible and premium increases are tough to digest. Concierge Team seems unnecessary or perhaps overstaffed.

6 years ago

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Arif Rahman Orlando, FL

In my life i have never dealt with an insurance company with this level of customer service Nice people

6 years ago

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Carol Bissett New Braunfels, TX

Easy to work with online, good communication and customer service in person, and my doc says they pay quickly!

6 years ago

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Jeremy Austin, TX

The plans are terrible. I would have to pay $4000 in premiums and $8000 out of pocket before they would ever pay a single penny. Completely useless unless you're planning on almost dying every month and have $12000 to burn first.

7 years ago

Reply from Oscar

Hi Jeremy, we're sorry to hear you're frustrated with your plan. If you have a high-deductible plan, preventive services are covered in full, but any non-preventive services will be subject to the deductible. This means that you'll be responsible for the full negotiated rate of those services up until the amount of your deductible is met. Additionally, if there's ever an emergency, your plan covers emergency care at out of network emergency rooms as well as urgent care at out of network urgent care facilities. Please don't hesitate to give us a call at 855-OSCAR-55, we're always here to help.

Mar. 19th, 2019

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Amanda S North Hollywood, CA

I highly recommend you NOT to get Oscar or you better be ready for surprise bills you shouldn’t need to pay for. They also sell the idea of having a platform where you can easily contact someone via chat but once you have a problem and need support they will simply disappear.

7 years ago

Reply from Oscar

Hi Amanda, we’re sorry to hear you were surprised by this bill! Due to privacy laws this isn't something we can help with via Best Company, but we can speak generally to why this may have happened. Depending on the type of lab work needed, your provider may have labeled the lab work as diagnostic and not preventative. Another common situation is when the lab work is sent to an out of network lab instead of one that is in network with Oscar. If you’d like to discuss this further, give us a call at 855-OSCAR-55 to be connected directly with your care team.

Jan. 16th, 2019

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Dp Tempe, AZ

Don’t choose this provider for healthcare. None of the doctors on their website have ever heard if Oscar. And their customer service is a laugh. I am reporting them to the Arizona insurance fraud. $834.00 per month and can’t find a doctor.

7 years ago

Reply from Oscar

Hi Dp, we're sorry to hear you're frustrated. Oscar has a curated network of providers built around provider systems who, like us, are focused on keeping costs down for our members. DM us your Oscar ID number and we'll be happy to have someone from our team get in touch to find a doctor for you.

Jan. 16th, 2019

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AliceStars Austin, TX

Oscar started out with good offering, but now after the first year they are jacking up premiums by 15% and raising the deductibles by almost 40%. So much for their, we are here to help and care. Now it is how do we grab more money without providing any additional benefits.

7 years ago

Reply from Oscar

Hi AliceStars, we're sorry to hear you're disappointed. The rising cost of health care is an industry-wide issue. As the cost of doctors, hospitals, and drugs have increased, we have had to increase our premiums slightly. Going forward, we are actively finding ways to slow the trend of rising health care costs, which is why we work closely with our provider partners and offer benefits like free telemedicine to try to make health care more affordable to you. If you have questions about how to find the best care at the best price, reach out to your Concierge Team for support.

Nov. 7th, 2018

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Eric Austin, TX

Super convenient & easy to use! Everyone I've spoken with has been really friendly and willing to help too!

7 years ago

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Holli P Santa Monica, CA

So far, so good :) I haven’t had to use my insurance too much but when I have it has been an easy process.

7 years ago

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Jacqueline Webber-Rampell Levittown, NY

Oscar is great I haven't had any problems with them, when I had a problem with one of my claims they took care of it .

7 years ago

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reviewer21 The Bronx, NY

Most Doctors, quality Nursing Homes, Medical Equipment Companies do not accept Oscar Insurance. Only the desperate and fly-by-night accept Oscar. This is why only a one star rating. Oscar employees are caring and perform their jobs well. They get five stars.

7 years ago

Reply from Oscar

Thank you for providing this feedback, and we're sorry to hear you're dissatisfied with our network. Oscar has a curated network of providers built around provider systems who, like us, are focused on keeping costs down for our members. DM us your Oscar ID number and we'll be happy to have someone from our team get in touch to further address your concerns.

Oct. 9th, 2018