Oscar
4.4
7.8
Overall Score
Eug Sli San Antonio, TX
Totally terrible company. In Texas there were only 4 endocrinologists listed for San Antonio, a city over 1 million people. One, when called said they were mislabeled and not endos, another only took existing patients.
I had a gastric emptying study cancelled twice day before procedure because it was suddenly "private pay", same for a nerve conductivity study and 1 appointment with one of their listed endos. I paid $600 out of pocket for a gastric emptying test out of need, and now?
I went to pick up insulin from Walgreens today. Doctors office verified it was a tier 2 preferred drug. I checked Hioscar.com and same thing. Tier 2 preferred are $35 each. Walgreens charged me $100 and $70 and said it was oscar's formula. I call and of course there's no CS after hours, I even posted to the bbb and shocker.... They're not accredited.
I can not imagine how people in need are surviving. Such is the greatness of America I
9 years ago
Roman Livingston, NJ
My wife an I are both 57 years old, and bought Oscar plan after selecting it from the marketplace. We pay $1,250 a month for the two of us. The particular plan we selected outlines "free" primary care visits and $50 co-pay for visiting specialists that are in their network.
My wife needed to visit an ophthalmologist specializing in retina disorders. We carefully checked and confirmed with Oscar that the doctor is a part of the network. In a month we received a bill from the doctor's office for $136 for services that Oscar didn't cover, that are in addition to $50 co-pay. Spoke with Oscar, and they explained that the procedures were diagnostic in nature and therefore are outside the scope of covered procedures. I suggested to them that going to a specialist is by definition diagnostic, and asked them to give me an example of a reason to go to a specialist so that they would not need to diagnose the issue. Specifically, we suggested that an eye doctor checks eyes using various machines that do not perform and "preventive" procedures. So what is the $50 co-pay intends to cover? They said is it for the office visit. We told them that we went to the doctor, not to the office, and suggested to clarify the scope of covered procedures with an "in the network" specialist, and asked to show to us specific language we should have been aware of when buying insurance that would clearly distinguish between services that are covered and not. Al they kept repeating is that $50 is for the office visit (I suppose there would be a different charge if the doctor would see us in a garage as opposed to an office). And that is all after the humongous monthly premiums!!!
Be aware of what you are buying because Oscar's marketing is deceiving!
9 years ago
Roxanne Brooklyn, NY
They are great until you get cancer!
I was diagnosed with breast cancer in November 2015 while I was insured by Oscar Health. My breast surgeon was an in-network provider with privileges at Mount Sinai Beth Israel Medical Center in New York City. At the time, Oscar Health had no plastic surgeon that specialized in breast reconstruction with privileges at Mount Sinai Beth Israel Medical Center in their network. In other words, Oscar Health did not have an in-network provider with the appropriate training and experience to meet my needs.
As I understand my position as a health care consumer, I have the right to go out-of-network when my health plan does not have an in-network provider suitable for my needs. To that end, on December 15, 2015, my breast surgeon's assistant submitted paper work, and supporting documentation, on my behalf to Oscar Health requesting an out-of-network authorization so that I may see a plastic surgeon who specializes in breast reconstruction, and has privileges at Mount Sinai Beth Israel Medical Center. I had breast cancer and this was a timely matter that needed to be handled quickly.
In the following days, my surgeon's assistant and I repeatedly called Oscar Health to inquire about the status of my out-of-network request. The customer service agents at Oscar Health frequently put us on hold for long periods of time, and often our calls were disconnected entirely. Repeated requests to speak with a supervisor were declined, and promises were made that a supervisor would return our calls. No supervisor ever called. As the days wore on, I became more and more anxious about the status of my request. I could not move forward with my breast cancer treatment without first consulting with a plastic surgeon who specialized in breast reconstruction. I feared it would be weeks or months before I could move forward with treatment, meanwhile I continued to live with cancer and the uncertainty of my diagnosis.
Ultimately, I was compelled to pay $450.00 to consult with a plastic surgeon on December 24, 2015 while I was still covered by Oscar Health. I was desperate to move forward with treatment. To this day, I am still waiting for that authorization and the subsequent reimbursement of part or all of the $450.00 consultation fee. It is fortunate for me that I was able purchase a new health care policy from a different insurance company and move forward with my treatment. I have no doubt that if I were still insured with Oscar Health I would be waiting to receive my out-of-network approval, and I would still be living with cancer. Oscar Health acted negligently, and I venture, unethically, in this matter. I fear for health care consumers who have neither the resources nor faculty to purchase a new policy. They are at the mercy of a negligent company, Oscar Health.
9 years ago
Amy Woodmere, NY
If your not healthy don't use this company! I have an electrical issue with my heart. Only one brand name pill works for me which I have been on for years. I was promised I would be covered and have to pay 60 a month which was fine. Go to refill my pill and they told me it would cost 1800 a month. My dr appealed it, after hours of back and forth and questions. Now they approved my appeal. Once again I go to refill it since its been approved. Now they tell me it's 1,600 a month Bc I will have to pay a Dispense as written penalty! Told me my dr again has to appeal. Basically they are playing games with my HEART pills and my life! Also no eye vision care which who would think to ask? The worst is not being able to get my heart pills to live. Also my EKG HAS BECOME WORSE BC I WAS FORCED ON GENERICS! They lied!!!!! They are still playing games. Who has ever heard of a DAW PENALTY! This has been going on now for 3 months!
10 years ago
Elizabeth Rodriguez
Good and affordable insurance more than 4 years with Oscar, no regrets. Thank you!
7 months ago
Kent Gicker
We have had Oscar for 9 months, worst insurance ever to find a provider. My wife needed an annual appointment, only appointment available from any reputable provider was 9 months out. There were 2 facilities given after communicating with them for 3 weeks, both are 1 star reviewed facilities. Buyer beware, we are terribly disappointed with this coverage. Stay away...
1 year ago
Reply from Oscar
Hi, thanks for reaching out. We’re very sorry about this experience and we’d like to help. Please send us an email at reviews@hioscar.com with a brief description of your issue, and we can assist you with this.
Any information sent through email is inherently insecure. If you send Protected Health Information (PHI) and/or Personal Identifiable Information (PII) through email, you do so at your own risk.
Any information sent through email is inherently insecure. If you send Protected Health Information (PHI) and/or Personal Identifiable Information (PII) through email, you do so at your own risk.
Sep. 17th, 2024
Review Source
Darby Crews
I was referred from a friend that has really good luck with Oscar and ditto no issues at all! Really happy with coverage and care! :)
1 year ago
Sjohnson
Can't get them to review and approve prior authorization for mediation. I've been on the same anti seizure mediation for 8 years. Oscar has had the paper work for 10 business days. First I hear 7 business days for review. Now I'm told 15 more days. I will run out before they review this request. Other insurance companies have completed the review within hours of receiving it from my dr.
1 year ago
Review Source
Sinister Babe Kyle, TX
Been with Oscar now for two years and have no complaints it’s been great having affordable insurance. Especially as often as I use it.
1 year ago
Anthony D
Avoid Oscar health insurance!!
High monthly premiums, high deductible, decline payments of most claims.
Customer service is outsourced and I could barely understand what they were saying.
When customer service can’t answer a question they just hang up on you.
Oscar uses the 3 D method
Deny, Delay, Discourage. They use this method to avoid paying claims . If you need health insurance look elsewhere .
I’d give Oscar health insurance a 100 negative star rating if that was a choice!
1 year ago
Reply from Oscar
Hi, thanks for reaching out. We’re very sorry about this experience and we’d like to help. Please send us an email at reviews@hioscar.com with a brief description of your issue, and we can assist you with this.
Any information sent through email is inherently insecure. If you send Protected Health Information (PHI) and/or Personal Identifiable Information (PII) through email, you do so at your own risk.
Any information sent through email is inherently insecure. If you send Protected Health Information (PHI) and/or Personal Identifiable Information (PII) through email, you do so at your own risk.
Dec. 6th, 2023
Tea Cvitas Houston, TX
Hard to find in network providers.. every time I went to a doctor I received a bill from an out of network provider, even though it was in network, and I had to call and file a claim. Providers dropped Oscar in the middle of the year so I had to change pediatricians 3 times in a year.
2 years ago
Reply from Oscar
Hi, thanks for reaching out. We’re very sorry about this experience and we’d like to help. Please send us an email at reviews@hioscar.com with a brief description of your issue, and we can assist you with this.
Any information sent through email is inherently insecure. If you send Protected Health Information (PHI) and/or Personal Identifiable Information (PII) through email, you do so at your own risk.
Any information sent through email is inherently insecure. If you send Protected Health Information (PHI) and/or Personal Identifiable Information (PII) through email, you do so at your own risk.
Nov. 29th, 2023
Mia Condo
Like most insurance nowadays, Oscar is pretty bad, they will deny most of the claims and will go as far as denying anesthesia coverage for colon screening or refusing to pay for an hospital night stay which has been ordered by the hospital itself.
Their coverage goes up significantly every year, the deductible is insane and every claim is a fight to make sure it is covered.
They make you believe they are on their customer side but the facts prove otherwise.
Do not sign up with Oscar, take your time to find a real insurance coverage.
2 years ago Edited January 21, 2025
Reply from Oscar
Hi, thanks for reaching out. We’re very sorry about this experience and we’d like to help. Please send us an email at reviews@hioscar.com with a brief description of your issue, and we can assist you with this.
Any information sent through email is inherently insecure. If you send Protected Health Information (PHI) and/or Personal Identifiable Information (PII) through email, you do so at your own risk.
Any information sent through email is inherently insecure. If you send Protected Health Information (PHI) and/or Personal Identifiable Information (PII) through email, you do so at your own risk.
Nov. 21st, 2023
Tom Jose
They were good 3 years ago but not now. I've been trying for over 6 months to get a colonoscopy scheduled, and have given up at this point. They post a list of supposedly in-network gastroenterologists, but I've contacted all of them (I'm in Dallas) and none of them would schedule me. Various reasons, but it's starting to feel like a blatant scam at this point. Fortunately I'm going to a luncheon today sponsored by Humana so I will probably be switching to them when open enrollment begins in a couple of weeks.
2 years ago
Reply from Oscar
Hi, thanks for reaching out. We’re very sorry about this experience and we’d like to help. Please send us an email at reviews@hioscar.com with a brief description of your issue, and we can assist you with this.
Any information sent through email is inherently insecure. If you send Protected Health Information (PHI) and/or Personal Identifiable Information (PII) through email, you do so at your own risk.
Any information sent through email is inherently insecure. If you send Protected Health Information (PHI) and/or Personal Identifiable Information (PII) through email, you do so at your own risk.
Nov. 9th, 2023
mitchell smith Antioch, TN
Oscar has been a good health plan for me. If houbare looking for insurance you will be pleased with Oscar. It is taken by most doctors.
2 years ago
Elif Plymouth Meeting, PA
This company is very much a SCAM! I received a recent claim on my account for a telephone care service. After a couple of months, they say, "It looks like you received care from a provider outside the Oscar network, so the care you received with them isn't covered by your plan." Now I DO NOT UNDERSTAND THIS! I used Oscar's own platform to connect with the telecare service. It was OSCAR who matched me with the physician. How come the doctor they matched me with on their platform is out of their network? OSCAR SERIOUSLY FAILED! THEY SHOULD PAY FOR THIS!
2 years ago Edited February 6, 2023
Reply from Oscar
Hi Elif, thanks for reaching out. We’re very sorry about this experience and we’d like to help. Please send us an email at reviews@hioscar.com with a brief description of your issue, and we can assist you with this.
Mar. 14th, 2023
Lola Aparicio Orlando, FL
THE WORST CUSTOMER SERVICE THAT i HAVE EVER EXPERIENCE IN MY LIFE. WATING FOR A YEAR FOR A CLAIM. MY DAUGHTER WAS RUSHED TO THE HOSPITAL AND THEY DONT WANT TO PAY THE AMBULANCE BILL BECAUSE IT WAS OUT OF NETWORK.. ARE YOU KIDDING??? I CALLED 911!!!! IT WAS AN EMERGENCY... WHO SEARCHS FOR AN IN NETWORK AMBULANCE.....?????????????!!!!!!!!!!!! ITS AN EMERGENCY FOR GOD'S SAKE!!!!! YOU CALL 911 AND THEY SEND AN AMBULANCE PERIOD!!!!!!!!!!!!! I HAVE CALLED OVE R AND OVER ABOUT THIS . THEY DONT KNOW WHAT THEY ARE DOING. INSANE!!!!!!!!!!!!!!!!!
2 years ago
Reply from Oscar
Hi Lola, we’re sorry to hear about this experience and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.
Jan. 3rd, 2023
Victoria Krassa
I wish I could give zero stars. H
Oscar is the worst of the worst, they charge extortionate monthly fees but never pay for any medical care of any kind, they lie outright to you about what they will cover, they send you to sub par doctors for sub par care in dangerous neighborhoods. They are rude and unhelpful when you try to ask questions. I feel traumatized be the entire ordeal. Getting off of this insurance plan at my earliest opportunity.
3 years ago
Reply from Oscar
Hi Victoria, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.
Nov. 18th, 2022
adam katz Scottsdale, AZ
I honestly do not think they have covered anything since I’ve had them. The premiums were a little less expensive, but there’s not a doctor or dentist that I go to for which they will provide coverage. Coverage on my 2 medications is not available and one of them is for a congenital disease. I cannot find a doctor that they provide coverage for. I’ll be switching come open enrollment.
3 years ago
Reply from Oscar
Hi Adam, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.
Sep. 13th, 2022
susan nezami Glendale, CA
The main problem with this company is the roster of doctors and facilities in its network, the majority of whom and which are pretty terrible. While administratively Oscar is responsive, unfortunately that can't make up for having to make a choice between mediocre to bad doctors or facilities that illegally try to overcharge with Oscar's inability of do anything about it. My suggestion is to either opt for a PPO or go straight to an HMO like Kaiser. They seem to remain the best. I have been with Oscar this year but I will be switching over to Kaiser next year to avoid any more headaches.
3 years ago Edited August 18, 2022
Reply from Oscar
Hi Susan, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.
Aug. 10th, 2022
Ted Allen San Antonio, TX
Horrible coverage, and the “concierge team” is a total scam. Expect to be hung up on, spend hours on hold waiting for simple answers that you’ll eventually find yourself. Don’t be surprised when your deductible is $8,000 and they continuously edit out of pocket expenses. Your only doctor will be 100 miles away (I live in a major city). This company is owned by the Ks and it’s definitely a grift. If you enjoy burning money and wasting time on hold, this plan is for you!
3 years ago
Reply from Oscar
Hi Ted, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.
Aug. 10th, 2022
Scott French Orlando, FL
I actually thought I was getting a hood healthcare plan but all I got was a place collecting my money and denying benefits for my children getting healthcare check ups and shots which are required by schools.
The Healthcare Facility ST Vincent’s Ambulatory Care was a approved facility, but the Doctor they saw wasn’t an approved Dr.
Question is when you go to a facility like this you don’t know which Doctor you will get u til they come in to treat you.
I will be canceling my insurance with them and filing a complaint with the State Insurance Commission.
3 years ago
Reply from Oscar
Hi Scott, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.
Aug. 10th, 2022
Zachary Lee Columbus, OH
I would not recommend this company at all. After six months of being with them never received welcome packet. I had auto pay set up and made sure it was set up over the phone with a representative and was told it was set up. After three months get a notice that I'm going to be terminated due to not paying bill. Had to pay up to three months worth of bills to stay with them after my auto pay was turned off due to them double charging me a month.
3 years ago
Reply from Oscar
Zachary, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.
Jul. 15th, 2022
Pedro Delgado Miami, FL
Just today I try to get a virtual doctor the costumer care couldn't do it he blame slow system, I requested and urgent care not an emergency room, I was given Steward Palmetto Whish it is an emergency room and an urgent care that do not accept Oscar for month now I called again not virtual Doctor either and 1 of the urgent care was still the one do not accept oscar
3 years ago
Reply from Oscar
Pedro, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.
Jun. 27th, 2022
Wendy Keller Forked River, NJ
I was so excited about my new Oscar health insurance plan
They seemed progressive, technologically advance and portrayed a culture that was client focused.
Portrayed being the optimal word. Good luck trying to actually set up any type of care or real-time talk to someone if there is an issue.
I can't wait to get out of there coverage as soon as I am able. My recommendation, look elsewhere unless you want Healthcare but will never use it.
3 years ago
Reply from Oscar
Wendy, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.
Jun. 1st, 2022
Francis Eckert Howell Township, NJ
Absolutely horrible company, i switched from Ambetter to this horrendous company, worst mistake ever. My first ever claim with them was denied, told me my doctor was out of network , WTF,,,,,i found the doctor on there app and he was in network, now i have to wait 30 days for them to review it, this company is a joke i will be switching from them ASAP, also there list of doctors in network is small, doesn't matter anyways they will just deny you, so i don't think they actually have any doctors in network,
3 years ago
Reply from Oscar
Hi Francis, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.
May. 25th, 2022
Tina Hayden Tulsa, OK
Worst insurance I’ve ever dealt with. They said they paid for the two meds I take for diabetes and as soon as I changed insurance and can’t change for a year they said I had to do step therapy on my meds I’ve been in for 4 years and my doctor has written letters. For 6 months they are only paying for 4 dollar drugs from Walmart. I’ve missed 90 days of work, had seizures and fainted several times and they still refuse to pay for anything other than 4 dollar drugs. They now want me to wear a internet monitor to monitor my every move so they can decide what meds I need.
3 years ago
Reply from Oscar
Tina, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.
May. 19th, 2022
M N Miami, FL
IN MY OPINION, IS A BIG PILE OF FECES. I AM SO FRUSTRATED. THEY DONT WANT TO HELP. CUST SERVICE HORRIBLE, THEY BOUNCE YOU AROUND, AND WANT TO BRUSH YOU OFF. CUST SVC ASK ME FOR A BILLING CODE ?
I DONT WORK FOR OSCAR INSU OR THE MEDICAL OFFICE, I AM THE PATIENT, I JUST WANT TO TAKE CARE OF MY HEALTH, NOT WORRY ABOUT BLIING CODE, WHY CAN THE SYSTEM BE SIMPLE...
3 years ago
Reply from Oscar
M N, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.
May. 19th, 2022
Danielle M New York, NY
This company is terrible. When I checked to see if my doctors took them, their website said they did. But when I went to use my insurance, half my doctors don't actually take this insurance. What's worse is apparently my pharmacy doesn't even take Oscar insurance because they apparently now have a contract with CVS as their preferred pharmacy, so other pharmacies can't take them. I've never heard of such bs. If I could switch now I would. I am actually considering cancelling for the remainder of the year because I don't know what I'm paying for at this point.
3 years ago
Reply from Oscar
Danielle, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.
May. 11th, 2022
Lisa Sette Phoenix, AZ
In my 64 years I have never not been covered for a routine mammogram with any of my insurance policies over the decades. Do they not understand the value of preventative care for women? I had to pay out of pocket, and was told Oscar was not accepted for mammograms in Arizona at the facility I have used in the past. Continuity for this screening is important, too. Oscar seems not to be concerned with that, either. This is my first ever review. I would rate zero stars if it were an option.
3 years ago
Reply from Oscar
Lisa, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.
May. 4th, 2022
Jérémy Rea
Cheaper than the other insurance but very few Dr in network and almost no chiropractor. A doctor even told me that he was trying to get approved for 6 month and still nothing from Oscar.
Be very careful with surprise bill as well, if you go to the hospital and you see a Dr in network, he should works with other Dr or nurse not in Oscar network (and they are a lot). So they will send you a full price bill.
3 years ago
Reply from Oscar
Jérémy, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.
Apr. 18th, 2022
Emily Hamer-West Delray Beach, FL
It was so terrible I canceled the insurance. When I signed up the plan was supposed to pay for my primary care doctor with no copay and I checked my medications to see that they were covered. The reality? I now have a $90 doctor bill, they didn’t cover the primary visit and also they refused to pay for prescriptions. Basically they’re collecting my premiums and paying out zero. I’m an old lady, and have dealt with many insurance companies. Oscar is definitely the worst ever.
3 years ago
Reply from Oscar
Hi Emily - We apologize for this experience and have shared this feedback internally.
Mar. 14th, 2022
Lila B. North Hollywood, CA
I'd recommend any other health insurance over Oscar - the headaches they cause will leave you medicated for life. I got bloodwork done in December of 2020 through Quest which is in network and was told and I have on record from Oscar that this bloodwork would be only a $20 copay. Quest has been billing me random amounts ranging from $100 to $167 for the last 17 months now and each time I reach out to Oscar, they lie to me and say they are taking care of it. SEVENTEEN MONTHS! I got another bill today so I'll write a bad review every time I catch them in a lie.
3 years ago Edited May 31, 2022
Reply from Oscar
Lila, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message so that we may look into this for you.
Mar. 8th, 2022
Review Source
Hongtao Chen Edmond, OK
Not suggest Oscar for insurance. I have couple doctor visits first for cough and second for annually physical check up. And both denied by insurance. The reason for denied because my health provider submit with a code but Oscar don't accept and i talk to my provider said that's the way they submit all claims for all other insurance company and only Oscar being picky.. Highly not recommend
3 years ago
Reply from Oscar
Hongtao, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message so that we may look into this for you.
Feb. 28th, 2022
Jennifer Walton Erie, CO
Oscar is the same or worse than any other health insurance company. They are completely non-responsive in the app, and installed a series of uninformed, discriminatory roadblocks in the approval process for basic supplies, causing a crisis for access to what I need. Pre-authorizations are a joke - they have no plan to actually authorize anything I need. Their "stellar" reputation will rapidly be overshadowed by their mess of a system, uninformed pharmacy reps, and inability to help patients get the care and supplies they need. I'd give zero stars if possible.
3 years ago
Reply from Oscar
We are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message so that we may look into this for you.
Feb. 15th, 2022
Lawrence Robins New York, NY
Do not get Oscar insurance. They take way too long to pay the claims. It doesn't matter how large the claim is. I've had to call 5 times to have them pay a claim for less than a $100.
Also I had an ongoing dispute with them with them that every single customer service rep agreed with me and escalated it but with no positive results.. They just yes you to death.
3 years ago
Reply from Oscar
We are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message so that we may look into this for you.
Feb. 15th, 2022
Patricia Tucson, AZ
I live in Tucson AZ and I spend hours looking for Oscar network providers. Almost no places accept or have heard of this insurance. They also did not update their website, so the few providers that they have do not accept new patients when you call them even though in the web don't indicate the status. The only ones accepting new patients are resident students who and since they do rotations, you can't make appointments with them either within three weeks. I do not recommend this lame insurance. It's very frustrating.
4 years ago
Reply from Oscar
We are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message so that we may look into this for you.
Dec. 3rd, 2021
Joe joe Delray Beach, FL
I was trying to sign up for a new policy over the weekend. I created an account, go to log in. I was told the new password was wrong. tried changing it 6 times still can't log in. I spent 30 minutes on the phone trying to get help singing in, 5 times being put on hold. The 6th time I had a customer service tell me we can't help with the password. She attempted to give me anthor phone number to call. i hung up 45 minutes later. My experience with osacr sucked.
4 years ago
Reply from Oscar
Joe, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message so that we may look into this for you.
Nov. 9th, 2021
Review Source
lcook Placentia, CA
Oscar’s policy lead me to believe they cover more than they do. I’ve had such a hard time finding decent practitioners within Oscar, I now am stuck paying my monthly premium plus out of pocket for acupuncture, TMJ treatment, & go to Planned Parenthood for all reproductive health care. I had an urgent medical need last year & dealing with Oscar was useless, traumatizing, & expensive.
4 years ago
Reply from Oscar
Hi lcook, we are sorry to hear that you are frustrated. Our team would like to learn more about what may have occurred. Please check your inbox for a followup message so that we may look into this for you.
Oct. 20th, 2021
Jeff Fisher Dripping Springs, TX
Got the insurance because it cover a specific doctor. Prescriptions was just a bonus. Went to get 2 of my diabetes meds filed. One was 500 bucks with a coupon and the other 300 bucks with a coupon. Paying 748.00 a mouth for premiums. This is a prim example of the insurance company's not caring about there customers and only interested in the bottom line.
4 years ago
Reply from Oscar
Hi there, we're sorry to hear about your recent experience with us. Please check your inbox for a message from our team.
Sep. 21st, 2021
Review Source
Sheree Burns Scottsdale, AZ
Overall I am very pleased with Oscar. They have helped with my insurance needs over the past 3 years. Like all private insurance in AZ they are very expensive!
4 years ago
Reply from Oscar
Hi Sheree, thank you for your kind words and for sharing your feedback with us. We understand that keeping costs low is important to our members. Our plan design team is always looking for ways to bring reduced health care services to you. We'll make sure our team gets this feedback.
Aug. 24th, 2021
Review Source
Krista Langehennig Austin, TX
Oscar customer support is pretty good. The rest sucks, I was prescribed the highest dosage of a medication by the Oscar urgent care NP and had an extreme adverse reaction due to her negligence in prescribing the highest dosage. They also “reprocessed” claims for 9 appointments and adjusted the amount I owed for all of them after I had already paid the amount that was processed initially. What a mess. Just take your money elsewhere.
4 years ago
Reply from Oscar
Hi Krista, thank you for bringing this to our attention. Please check your DMs for a message from one of our team members.
Sep. 6th, 2021
Suzyq Maietta Lake Hiawatha, NJ
They’re very helpful , professional, courteous, friendly and attentive. I appreciate all the great services and advice they provide!
4 years ago
Reply from Oscar
Thank you for this feedback, Suzy!
Aug. 24th, 2021
Review Source
Lynn Miller Pacific Palisades, CA
Good except that Oscar doesn't pay for immediate test results when you have a vaginal infection. Making a patient wait 3 days for a diagnosis is ridiculous in this day and age.
4 years ago
Reply from Oscar
Hi Lynn, thank you for your feedback. Please check your DMs for a message from one of our team members.
Sep. 6th, 2021
Joan Miller The Villages, FL
Just switched to Oscar to save money this year. My current doc is listed as primary care physician but they denied my claim as out of network. I have gotten an incredible run around about the office address of my doc. Practice has two side by side building and they do not recognize the primary address. My doctors office confirms that they take Oscar but I can no longer go to my primary care physician without worrying about racking up out of network bills. I have never had issues with getting the most basic routine care until Oscar.
4 years ago
Reply from Oscar
Hi Joan, thank you for your feedback. We'll have a team member follow up with you over DM so that we may learn more about your experience.
Jun. 29th, 2021
Rocky Young ,
Do not be fooled by this company. LOOK at their reviews!! Horrible horrible insurance I’m now paying self pay to see a doctor because OSCAR care is communicating with me with just questions no answers. They just keep shuffling. If I have to explain to some online person my health issues AGAIN only to be asked again and again. I made a major mistake choosing this insurance and now I’m deeply regretting it.
Sincerely and honestly
Christine Young
4 years ago
Reply from Oscar
Hi Christine, we are sorry to hear about this experience! We would like to learn more to get you the answers you need. Please keep an eye on your inbox for a message from our team.
Mar. 30th, 2021
Nina Los Angeles, CA
Horrible!!! They kept changing my monthly payments refused to pay blood test than 1 day told me I had 400 credit on my account and dont have to pay my monthly payment only to find out now year later they accused me of nonpayment - never notified me and now I cant get my tax form. They are bunch of unprofessional smucks, their online account saya Ipaid 1 month and another page says unsettled for same month???? How in the hell??? Unreal
4 years ago
Reply from Oscar
Hi Nina, thank you for bringing this to our attention. Our team would like to learn more about your experience to see what may have occurred. Please check your inbox as one of our team members has followed up to learn more.
Mar. 16th, 2021
Brad Copithorne Swannanoa, NC
I signed up for Oscar in North Carolina, but have had a horrendous experience. I use Bofa's billpay system to pay my monthly premium. They credited my account for the first payment but cashed the checks for the next two but did not credit my account. They demanded that I act as middleman to resolve their back office mistake and when I could not get this done by their deadline, they cancelled my insurance and blamed me for the problem. Do not use this company under any circumstances. They are trying to expand before they get their back office systems ready for prime time.
4 years ago
Reply from Oscar
Thank you for bringing this to our attention, Brad. We apologize for this experience. Please know that one of our team members has sent you a private message to learn more.
Mar. 16th, 2021
LM Red Bank, NJ
A prescription that we take daily (generic) was raised from a Tier 1 ($25 copay) to a Tier 3 without explanation or notice. Imagine our surprise when the pharmacy asked for $150 instead of $25. Oscar has no explanation for this change. There is no cheaper substitute since the drug is already a generic. We checked the cost on this drug before we signed up for the plan in October. If we had know they would simply switch the tier in January, we would not have signed up for this plan. Bait and switch?
4 years ago
Reply from Oscar
Hi there, we are sorry to hear about this experience. Please check your inbox for a message from one of our team members who would be happy to provide additional assistance.
Mar. 16th, 2021
Angie Brooklyn, NY
Stay away from this awful company! Not only are they one of the least accepted insurance companies (none of my doctors accept it) and their plans have exorbitant premiums (even though they tout themselves as being affordable) but their C-level execs are hypocrites as well. Their chief policy & strategy officer is a board member for JUUL Labs, the infamous company responsible for cigarette ads targeting teenagers. How can you trust a HEALTH company with leadership such as that? Read the September 20 NY Times article written about JUUL.
4 years ago Edited September 21, 2021
Reply from Oscar
Hi Angie, we are sorry to hear this. A team member will follow up with you over direct message so that we may learn more about your experience with Oscar.
Jan. 28th, 2021
pb Denver, CO
The only real bright sides are that their tech is great and their support is good. They’ve currently rejected 2/2 Covid tests I’ve gotten (which they claim they will pay for, but so far nothing). Rejecting arguably the most essential service in 2020, when you claim to support it in and out of network is an unbelievably frustrating experience, and I’ll be getting off any Oscar insurance ASAP
4 years ago
Reply from Oscar
Hi there, we appreciate you bringing this to our attention, and apologize for the experience. Please check your inbox as one of our team members has followed up with you to learn more.
Jan. 12th, 2021
