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SelectHealth

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6.9

Overall Score

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Al Layton, UT

I pay almost a thousand dollars a month in health premiums to Select Health and they refused to cover my anesthesia bill for an endoscope. They covered the procedure but would not cover the anesthesia. What kind of insurance company covers the procedure but does not cover the anesthesia. Very disappointed in Select Health -- not worth your money!! Go somewhere else if you can.

3 years ago

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Donna Haslam Saint George, UT

I'm unable to do an annual physical due to select health does not pay for the entire preventive blood works as all other Insurance company in the past 6 year. We got Select Health from the market place and was told our annual physical is covered as preventive however select health will not pay for your entire blood work. They are a total scam company. If we could rate at 0 star that would be the rating they get plus customer service is lacking need training etc.

4 years ago

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Laurel Vukich American Fork, UT

We've had quite a few health insurance carriers before and this one is by far, the worst. They cost a fortune and cover practically nothing, and you get dinged for anything and everything. They don't cover good doctors, which forces you out of network, which of course means you aren't covered. The other day I called Member Advocates for a good Thyroid Specialist, and they referred me to 3 OBGYN's who don't specialize in thyroid at all. I'm so frustrated that we're stuck with them for a year.

4 years ago

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Kristen Davidson Layton, UT

Select Health has been my provider for several years. I am very happy with the service and the availability of the people who I need to speak with.

4 years ago

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Hannah Pleasant Grove, UT

We've been on SelectHealth for a couple years now. They've been okay. Customer service has been satisfactory, and I'm decently happy with what they cover on our plan. Again, not stellar, but not horrible.

4 years ago

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Matthew Gluckman

Before I signed up I checked online to make sure Lialda would be covered. It was. I called and double checked and it was covered. Now after I've paid my first months payment they told me they won't cover it. Fraudulent quite frankly because it's a medicine I'm supposed to be taking 2x everyday. It seems grossly unprofessional to be disorganized with people's health. I hope anybody considering health care in the future will look elsewhere.

4 years ago

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Angela Weese Park City, UT

The coverage was good until they renewed my policy and the premium went from 81.00 a month to 419.00 a month!! i only make 34,000 a year so there is no way i can afford the coverage! What are you supposed to do when you cant pay 400.00 a month? I cancelled it, i had no other choice so now I have no coverage and nowhere to go to get coverage. This sucks because I never even used the policy!!!!

5 years ago

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Daniel Milad TX

The worst customer service experience i have ever had. After confirming twice with a billing person that i shouldn't worry about any other charges, I received another letter from select stating that the account will go to collection if i don't pay. I am now back with United healthcare because of the extremely poor customr service. Shame on you Select health.

5 years ago

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Kylie Blood Salt Lake City, UT

I really love select health, they work really hard to make sure you understand your insurance plans, and help you find the care you need for a great price!

5 years ago

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Sarah-McKenzie Garza Post Falls, ID

Worst Health Insurance I've ever had. They deny part of a bundle bill. Like urgent care. They will pick and choose out of a doctors visit what they want to cover. My husband had an ultrasound done which after finally getting them to correct their coding for they covered but they refused to cover the fee to have the doctor read it. Apparently that (along with everything) is experimental. They claim everything is experimental and refuse to cover it. I have never had so many issues with an insurance carrier. Couldn't wait to get to the end of the year and go back to Blue Cross!

5 years ago

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B Provo, UT

The problem with SelectHealth is their customer service representatives make $15 an hour and don't care. I've been misquoted insurance benefits, told the wrong deductible amount, and on, and on. They can't seem to bill the correct insurance ID despite the fact that my insurance has changed and the plan they're billing is no longer active. Stupidity upon stupidity. I don't know whether to correct their mistakes or just let them go because they're working in my favor.

6 years ago

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corina Boise, ID

worst insurance I have EVER had to deal with. If you are pregnant or plan to use this insurance for maternity it is the worst idea you will regret it. I cant even begin to explain how horrible it is. Lets just say I had the most expensive insurance and after my baby was born continued to pay almost $500.00 a month it is now 6 months later nothing is being covered and they just continue to ask for money. Frustrating to know I was paying $500.00 a month and having collections agencies call because they are refusing to pay my claims...

6 years ago

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Donell Twin Falls, ID

Select Health appeared good at first. They are friendly but screw things up and do not make things right. I was denied coverage by Select Health for my kids, but then back charged for 2 months of premium coverage for the kids 2 months later. I never got any proof I had insurance and just a letter of denial. They won't fix the problem and just threaten to terminate my insurance now that I have already paid. On another note they didn't want to cover a preventative flu shot for 22 bucks-- still working on that. Maybe the company just needs to replace a few people.

6 years ago

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clair Orem, UT

this is the worse health care provider. The customer service could not give me answers the the problem I was having with my health provider. she said I swore at her. finally hung up on me. I would not use this co. as a health care provider. LOOK SOME WHERE ELSE Also when you go to the doctor make sure you say your paying with cash, it will save you about $52.00 by not going through this co.

6 years ago

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emily Salt Lake City, UT

I've gone through 2 pregnancies - one with United Healthcare and one with Select Health. Select Health was by far worse, both in coverage and customer service. Blood tests that were supposed to be covered as preventive were rejected by Select Health, so I appealed and was rejected again. I don't get how they can reject preventive care based on the ACA. But we're stuck with them.

6 years ago

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Gina B Salt Lake City, UT

I have had nothing but issues with this company. People tell me different things all the time, they tell me they will do something and they don't. Vast amounts of un-returned phone calls, lost paperwork- I even got accused of lying by one of their team members until I produced the call recording that proved otherwise. I would not recommend this company to anyone.

7 years ago

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Emily Marlowe American Fork, UT

We wish we could go back to this insurance company! They were great to work with, had customer service that knew the answers to our questions, and made health care easier!

1 year ago

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Wendy Hunter Riverton, UT

SelectHealth has a wide reach and all of our doctors have accepted them. They have processed our claims quickly and efficiently. I can highly recommend them.

1 year ago

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Crystal Logan, UT

Great insurance. Easy to understand. Amazing customer service. Their statements and payment options are easy to understand. They have financial assistance as well

1 year ago

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Lilly Logan, UT

I am a broker and I enjoy selling fir select health. They are a very solid, steady company that offers quality insurance, good customer service, and fair prices.

1 year ago

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J Connelly Saratoga Springs, UT

We had select health for 12 years. I feel like almost all places take that insurance. We had a problem with billing when I had my last son and had to go through a process but they did end up covering it.

2 years ago

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Sandi Burkinshaw South Jordan, UT

Great customer service and provide a wide variety of providers. I generally am able to find a provider that I am compatible with and will listen to my needs. Easy to contact customer service.

2 years ago

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Kilee Wagner Bountiful, UT

We've had select health for years and have been very happy. The EOB's are very easy to read and self explanatory. Customer service is great to answer any questions.

2 years ago

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Nichole Hiatt Eagle Mountain, UT

I had Select Health for about 6 years. Overall, I was very happy with the service. I rarely had issues with billing errors during those years and customer service was always helpful to answer questions.

2 years ago

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Bob Muench Sandy, UT

Provided through my employer. It was good insurance, and the options that we were able to choose. They have handled cases well with few problems. Their customer service people are always helpful and friendly.

2 years ago

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Jami Lucas Eagle Mountain, UT

I have always had this insurance and have been mostly pleased. I do feel like the deductibles are very high, and it’s hard for my family to afford most years.

2 years ago

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Cam McClellan Magna, UT

Select Health has been easy to work with as our insurer. I don’t love that our premiums keep going up drastically but that is more the health system in general. The doctor selection is really good too.

2 years ago

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Jon Posey Riverton, UT

I think Select Health is decent. I think my plan is ok but not amazing. We've had some surgerys and births and every hospital is different so its hard to just rate the provider. They have a lot of online tools which is convenient.

2 years ago

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Tony Riverton, UT

Of all of the insurance providers I've had, Select Health offers the best plans at the most affordable prices. Currently have a Silver plan and am renewing for 2020.

2 years ago

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Amy Boren American Fork, UT

We have this insurance through my husbands work. They have great coverage and When I call with questions most of the employees are great in explaining things and answering my questions.

2 years ago

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Cathy Lloyd Pleasant Grove, UT

Overall, we really have been pleased with SelectHealth. Most of our doctors are on their provider list. The quality of care is great. However, sometimes their billing company is very difficult to deal with.

2 years ago

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Cynthia Carman American Fork, UT

I have been with Select Health for nine years now, and the times I have needed to use it for my children's wellness checks have gone very smoothly and the billing process is quite easy.

2 years ago

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Jennifer Ogden, UT

We had Select Health for a number of years before switching. I feel like because of IHC, Select Health takes advantage of the market and their prices are high because of it. I never felt like we had great insurance, just alright. Customer service is polite but this wasn't enough to stay with Select Health.

3 years ago

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Holly American Fork, UT

Select health has taken care of us and some very scary situations. I feel I can trust them to help me resolve issues. They seem to work extremely well with any doctor I’ve ever tried to see.

3 years ago

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Sarah Wright

We loved Select Health. There were a lot of doctor and facility options and their prices were really good. They covered us through some really tough times.

3 years ago

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Ryan H American Fork, UT

Select Health is great. I have been a long-time customer and have always been able to have my questions answered. I would likely recommend to others if they live in Utah since that is where they primarily operated.

3 years ago

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Dave Ros Pleasant Grove, UT

There are many primary and specialty doctors to choose from. I do feel that there are way too many people per doctor. The doctors within the network are great, but the office staff isn't very customer oriented.

3 years ago

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Ann Bailey Lehi, UT

I am impressed with every time I call Customer Service at Select Health, they are very knowledgable, speedy, and try to resolve my issue at hand quickly.

3 years ago

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Tim Berrett American Fork, UT

We pay a lot in premiums just to have a high deductible insurance policy, then select health does all it can to get out of paying for products/services and make the process as difficult, complicated and frustrating as possible. I don't trust this company but we had to have it through my employer. I am glad my employer switched to a new insurance company recently.

3 years ago

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Valarie Heaps Lehi, UT

we have select health and I like it however being self employed it's hard because the premiums are soooo expensive. I just wish health insurance was more affordable. But we are grateful for the coverage we have. they are great to work with.

3 years ago

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kerry perez Orem, UT

Was a Select health customer... loved the multi options available to customers. very friendly customer service support that was reliable to vendors to contact for info..

3 years ago

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Mauri Brewer Lehi, UT

Select health has been our favorite health insurance. We had to switch because of job change and we were so sad about that. Great list of providers and. Excellent customer service.

3 years ago

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Virginia Rosenthal Pleasant Grove, UT

I have been able to find good primary doctors and specialists within the network. I do find that the doctors are always busy and it is difficult to find appointments times that are not out 3 weeks+.

3 years ago

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Cori Jacobsen Ollerton Alpine, UT

Select Health has been ok to work with. However, There have been times when their phone support system is hard to get through. I have been on hold long wait times to speak to a representative. Overall, I am satisfied.

3 years ago

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Shawn American Fork, UT

I like that they have so many providers. Lots of instacares. Can get in same day if need to. Customer service is great when ever I need to call. Pay claims quickly

3 years ago

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James Randall Riverton, UT

Great company (as far as insurance companies go). . .service is great, provider options are great. They have always gotten our bills paid relatively quickly and painlessly.

3 years ago

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Dylan Curtis Pleasant Grove, UT

We had this healthcare through previous employers and we enjoyed their service a lot. When my daughter broke her arm their coverage was a blessing as I would have been in trouble trying to pay for all of it myself.

3 years ago

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James Larson Pleasant Grove, UT

We have had Select Health for years and they have been good for our family. The only complaint I have is their insurance premiums. It seems every year the costs go up while the benefits go down.

4 years ago

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Derek Scoville Pleasant Grove, UT

Our insurance company. Offers us the best health/dental/FSA combo package. I have shopped around, but they are the best! The health plans are the cheapest that I have seen, but doesn't sacrifice quality.

4 years ago

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Kristiane R Durfey Pleasant Grove, UT

We used Select Health over 15 years ago but had to switch to another plan because employer chose a different company to use. We miss them. They had great coverage and supporting Dr's but that was 15 years ago. Not sure how they would compare now.

4 years ago