Name: Oscar
Rating: 3.4

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Jennifer San Antonio, TX

I love that Oscar pays you for your steps!

6 years ago

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MORGAN WITTHOFT Austin, TX

It's a scam. Wake up. There's only one reason they keep 90% of doctors out of their network. They don't want to pay any claims. It's a scam.

6 years ago

Reply from Oscar

Hi Morgan, we're sorry to hear you're frustrated. Oscar has a curated network of providers built around provider systems who, like us, are focused on keeping costs down for our members. Due to privacy laws we're not able to discuss anything regarding your personal health info or claims here, but if you send us your Oscar ID number in a private message we will have someone from our team be in touch to help.

Oct. 4th, 2018

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Erin Stout San Antonio, TX

I wish I could leave them without any stars! Once you enroll with this company, it is impossible to get a hold of a representative!

6 years ago

Reply from Oscar

Hi Erin, we apologize for the frustration. Due to all of our members starting new policies with us this month, we’ve been receiving far more calls and messages than usual which has resulted in longer hold times. Moving forward, our goal is to answer all calls within 5 minutes or less and we hope to be meeting that goal with the majority of incoming calls soon. Thank you for taking the time to share your feedback, please don’t hesitate to reach out to us with any additional questions or concerns: 855-OSCAR-55 or .

Jan. 29th, 2018

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Jack Dukati Venice, CA

Customer service only exists when they want to bill you -- when it comes time to pay, they DISAPPEAR. Where is Elizabeth Warren for this one???

8 years ago

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Mariano G-Solis O Apopka, FL

Good experience, I would like the monthly premium to be paid with a credit card

3 years ago

Reply from Oscar

Thanks for your feedback, Mariano! We'll make sure our team gets your insights.

Sep. 14th, 2021

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Emily Los Angeles, CA

Great app! Easy to navigate and find a doctor within my network.

6 years ago

Reply from Oscar

Thanks for taking the time to share your feedback, Emily! We're so glad to hear that you're experience has been so seamless. Please don't hesitate to reach out to your concierge team if there's ever anything we can do to help: 855-OSCAR-55.

May. 1st, 2018

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Marvi Arredondo Miami, FL

Good insurance great customer service. Easy

1 year ago

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Claudia Panella Winter Garden, FL

Quick, fast and efficient customer service.

1 year ago

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Neo Chen GA

Great health plan. Would recommend to friends.

1 year ago

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Buying Stuff San Antonio, TX

Is not accepted by most providers. Customer service is horrible. I would recommend this insurance to anyone.

1 year ago

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Gabriel Bayogar Snellville, GA

I just like the gift card too. Thanks and Love.

1 year ago

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Caitlin King Kansas City, KS

Constant issues. Bills not covered. Why? Who knows. I've filed a grievance. I'm going to be glad to change insurance.

3 years ago

Reply from Oscar

Hi Caitlin, we are sorry to hear that you are frustrated. Our team would like to learn more about what may have occurred. Please check your inbox for a followup message so that we may look into this for you.

Oct. 28th, 2021

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gustavo fonseca Miami, FL

THEY ARE SCAMERS ALWAY IT IS A PROBLEM WITH THE PROVIDER AND AFTER THEY DONT WANT TO COVER ANYTHINGS

3 years ago

Reply from Oscar

Hi Gustavo, we're sorry to hear about your experience! Please check your DMs for a message from one of our team members.

Jun. 1st, 2021

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Jason R Austin, TX

They are so disorganized. Their virtual team can't get their act together and frankly have wasted 3 months of my time.

3 years ago

Reply from Oscar

Hi there, we're sorry to hear about your experience. Please send us a DM with your Oscar ID number so that we may connect you with a help expert.

Apr. 23rd, 2021

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Reza Austin, TX

professional modern Insurance company with reasonable plans

5 years ago

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Stafford Thurmond El Paso, TX

Much easier than blue Cross of texas to navigate

5 years ago

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Clare New York, NY

Great app and Doctor on Call is terrific!

5 years ago

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Sunshine Placentia, CA

My annual checkup and labs were covered 100%

5 years ago

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Derek Jericho, NY

Easy to sign up but premiums and deductible are fairly high.

5 years ago

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Elaine Orlando, FL

website, smartphone app is good, easy to access the plan details

5 years ago

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harold Brooklyn, NY

excellent app experience and customer service

5 years ago

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Danielle ardito Lake Forest, CA

Great app, helpful people that are always there to help through the app

5 years ago

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Elzbieta Goclon Staten Island, NY

the best customer service, good cancellation of service

5 years ago

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Ammar Marzooq Antioch, TN

A great insurance program that saved me a lot of money

5 years ago

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Darrell Round Rock, TX

They DO Not Pay for RX your Primary Doctor writes... fight and find a way out is their policy!!!

5 years ago

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David Woolverton Sr San Antonio, TX

Your website needs a lot of improvement.

6 years ago

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tim New York, NY

I was refused a walk-in at their 408 jay st facility and they advertise walk-ins.. waste of time........

8 years ago

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lesean hardy Oklahoma City, OK

Oscar is a great place. They help alot to everything I need

1 year ago

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Sean Price Stuart, FL

I like the discounts on the prescription medication

1 year ago Edited June 19, 2023

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Lindsey Wilson Kissimmee, FL

Good provider, love the online prescriptions

1 year ago

Reply from Oscar

Thanks for the feedback, Lindsey! Don't hesitate to reach out if there's ever anything we can do to help.

May. 15th, 2023

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Paulo Brum Deerfield Beach, FL

A lot of facilities do not accept Oscar.

3 years ago

Reply from Oscar

We appreciate the feedback on our network, Paulo. We are always evaluating our partnerships with providers in all of our markets. If you would like help finding care in your area, send us a message with your Oscar ID number and we can get started.

Aug. 24th, 2021

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Carol Saucedo Downey, CA

It is better then most and is their when you need them

5 years ago

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Stella Hursey Grove City, OH

This is an affordable program to use short term.

5 years ago

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Fabienne New York, NY

A good choice of doctors however expensive premiums

5 years ago

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PSH Van Nuys, CA

The premium doesn't reflect the coverage I get.

5 years ago

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Rbia Brooklyn, NY

Good so far but too expensive for the benefits/deductible

5 years ago

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Tawab Tokhy Laguna Niguel, CA

Need better customer service and more doctors available.

5 years ago

Reply from Oscar

Hi Tawab, thank you for taking the time to leave this review. We're going to share your feedback with our team, but DM us your Oscar ID number and we'll be happy to have someone from our team get in touch to further address your concerns.

Jun. 18th, 2019

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Daniel Orlando, FL

Nothing is covered. Even if they say it is covered you get a huge bill after still.

5 years ago

Reply from Oscar

Hi Daniel, we're sorry to hear this. Note that if you have a high-deductible plan, preventive services will be covered in full, but non-preventive services will apply towards your deductible and you’ll be responsible for the full negotiated rate for those services. In the event of an emergency, your plan will cover emergency care at out of network emergency rooms and urgent care facilities. We're here to help you understand your plan, so please give us a call at 855-OSCAR-55 if you have follow-up questions.

Apr. 3rd, 2019

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Dylan Corona del Mar, CA

I have tried for weeks to find an inpatient mental health facility in my area with no luck

5 years ago

Reply from Oscar

Hi Dylan, we're sorry to hear you had trouble finding an inpatient mental health facility in your area. Please don't hesitate to give us a call at 855-OSCAR-55 in the future and we'll be happy to provide you doctors or facilities that meets your needs.

Feb. 25th, 2019

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D Roslyn, NY

Oscar doesn’t cover anything. Even basic generic drugs I’ve been prescribed. What a joke lol

6 years ago

Reply from Oscar

Hi D, we're sorry to hear this. Due to privacy laws this isn't something we can help with via Best Company, but DM us your Oscar ID number and we'd be happy to have someone from our team get in touch with you to help.

Dec. 18th, 2018

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Robert Wink Sterling, VA

The coverage is good for the money paid, I like it a lot

1 year ago

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MBA Dallas, TX

Bad plan. Limited providers in my area. Go with a large well known company

1 year ago

Reply from Oscar

Hi, thanks for reaching out. We’re very sorry about this experience and we’d like to help. Please send us an email at reviews@hioscar.com with a brief description of your issue, and we can assist you with this.

Mar. 14th, 2023

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Isa Livingston, NJ

It’s very hard to find doctors in my area!!! Very frustrating!!!

5 years ago

Reply from Oscar

Hi Isa, if you need help finding a doctor in your area your Concierge team will help you out. Give them a call at 1-855-672-2755 for help finding the perfect specialist, whatever your needs.

Aug. 7th, 2019

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Lovetoshare Los Angeles, CA

Customer service is a JOKE. Very few doctors take this insurance.

5 years ago

Reply from Oscar

Hi Lovetoshare, thank you for sharing this feedback. We're sorry to hear that you didn't have a good experience with our customer service. We'd love to hear your ideas on how we can improve, so don't shy away from giving us a call at 855-OSCAR-55.

Jun. 18th, 2019

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Person21348921 Columbus, GA

they are complete trash and denies all claims

2 years ago

Reply from Oscar

We are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message so that we may look into this for you.

Feb. 15th, 2022