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Oscar

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572 User Reviews

7.4

Overall Score

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Key Details

  • Ability to Connect with a Doctor 24/7
  • No Referrals
  • Access to Dedicated Nurse and Care Guides

Summary

Founded by Mario Schlosser, Joshua Kushner, and Kevin Nazemi, Oscar is a newer name among health insurance providers. It has grown from its initial startup since its founding in 2012. The company values simplicity and communication, so it seeks to simplify policies in order to better cover the needs of its clients.

With Oscar, customers can find plans with health savings accounts (HSAs) and traditional health insurance plans for individuals and families. Oscar also offers Medicare. Oscar does not offer dental or vision coverage.

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Oscar Health Insurance was created to give customers a new, simple way to get health insurance and affordable care. Its plans include perks for things like reaching a fitness goal.

Oscar puts a strong emphasis on technology to cater to customers’ needs and add convenience to health care.

Another distinguishing feature of Oscar insurance is its Concierge team. Each team includes a registered nurse and a care guide who are available to assist you in finding network providers and answer basic health questions.

Open Enrollment for 2021 health care plans runs November 1, 2020-December 15, 2020. If you missed the open enrollment period, check to see if you qualify for a special enrollment period.

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The Good

  • Positive Customer Reviews
  • Plan Options Offered
  • Easy Quotes and Plan Comparison
  • Helpful Welcome Kit
  • Web Account and Mobile App
  • Unique Features
  • Helpful Concierge Team
  • Telemedicine Access

Positive Customer Reviews

Oscar has received many positive customer reviews on BestCompany.com. Reviewers frequently praise Oscar for its concierge team, customer support, and telemedicine access.

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Customer Review: Penny Altman from Van Nuys, California

"Oscar has always been there when I needed them. Their concierge team has answered all of my questions and they're always available. They pay their claims without any problems. Good network of doctors available. Overall, I have been very happy with Oscar compared to other insurance companies I have had in the past."

Plan Options Offered

The insurance provider tries to ensure that each Oscar customer finds an easy health care plan to suit their individual needs. Oscar offers both on- and off-exchange individual plans in all states in which it operates, plus small business plans in New York, New Jersey, and Tennessee.

Under the Affordable Care Act on- and off-exchange plans must cover essential health benefits, like primary care, hospital stays, and mental health services. (The health insurance exchange is a government-created marketplace, also called the health insurance marketplace.)

Oscar's coverage options include: Health Savings Account (HSA)-compatible plans and self-funded options.

From the company's website, it's unclear what kinds of networks Oscar's plan options include. It's common for health insurers to offer plans with in- or out-of-network coverage.

For example, Health Maintenance Organization (HMO) plans only cover in-network care, except in emergencies. Preferred Provider Organization (PPO) plans cover in-network care and out-of-network care. Even though a PPO plan offers more flexibility with providers than an HMO plan, your out-of-pocket costs will typically be higher if you see an out-of-network provider than for seeing an in-network provider with a PPO network plan.

Oscar also offers Medicare Advantage plans. It does not offer Medicaid services.

Oscar offers three plan options:

  • Classic Plans 
  • Simple Plans 
  • Saver Plans

These plans are also organized using the metal tier system created by the Affordable Care Act. Depending on your area, each Oscar insurance product can be a bronze, silver, gold, or platinum plan. 

A bronze plan puts the most cost-sharing on policyholders and tend to have a lower monthly premium, while platinum plans put the least and tend to have a higher premium.

All Oscar Plans have free Doctor-on-Call telemedicine services, rewards for steps tracking, an Oscar Concierge team, and pre-deductible preventive care benefits to keep out-of-pocket costs to a minimum for both specialty and brand-name drugs.

Coverage for telemedicine is a rising trend in health insurance, so this offering makes Oscar a competitive insurance provider.

Oscar Classic plans generally match the policy and structures of most of the plans on the individual insurance market.

However, Oscar Simple plans are easier to understand, because clients only have one dollar amount to remember: all covered services are free after clients hit their deductible. This is because the deductible for an Oscar Simple plan is set at the same level as the maximum out-of-pocket amount. (Note: Care that happens before the deductible is met requires a copay, coinsurance, or full payment by consumers.)

Some Oscar Saver plans are HSA-compatible plans with low monthly premiums and a higher deductible. Members use the money in their HSA to pay for health care throughout the year.

Oscar Backup and Secure plans are a low premium, high deductible option designed for healthier people who was to save on upfront medical expenses.

Easy Quotes and Plan Comparison

Before becoming a member, potential clients can receive quotes on premiums from Oscar's website or by phone. With this tool, a customer can answer a few general questions about themself (zip code, age, how many people they want to cover) as well as about their expected medical needs in the next year. Through this brief process, Oscar can direct clients to the most cost-efficient health plan with the person's health in mind.

Individuals are then able to see all of Oscar insurance plans, costs (deductibles, copays, out-of-pocket maximums, and health insurance premiums, including government subsidies if you qualify), benefits, and recommended options to help decrease out-of-pocket costs.

Helpful Welcome Kit

After Oscar members pay the first premium, they receive a welcome kit, which includes the client's ID card(s), an in-depth look at the free perks and benefits, as well as the individual's Schedule of Benefits and Coverage. This welcome kit also has a "Health Care Cheat Sheet" to help break down all the details of the chosen insurance coverage within the individuals' plan.

Web Account and Mobile App

Lastly, Oscar offers a web account and mobile app to its customers. The online account and health insurance app allow users to search for health professionals covered by Oscar's plans, book appointments with healthcare providers, and view detailed doctor credential information and reviews to find the one(s) best suited to handle their specific needs. The Oscar app makes the features of the member portal more convenient to access on the go.

Members can call or message their Concierge team by simply clicking a button within the app. This app also provides members with a "Health Timeline", which contains their personal medical information and history such as appointments, prescriptions, lab results, and billing information.

Unique Features

Oscar has unique features that many other competing health insurance companies do not. One of these is the fast registration process. Because the company emphasizes simplicity, Oscar has taken many steps to remove the complication of choosing a health insurance plan and registering. It also seeks simplicity by providing efficient customer service, clarifying information on health insurance policy and potential medical expenses, and more.

Furthermore, instead of casting a wide net and contracting with every health care provider, Oscar has developed a curated network of medical groups and doctors in each of its service areas to ensure tighter integration and higher quality health insurance policy for members. Additionally, they use data science and complex modeling to assess network coverage, provider quality, and service volume to improve their offerings.

Oscar also provides rewards to customers who reach their step goals. Customers track their steps using the health apps that come with iPhones and Androids. When they reach their daily step goals, they can receive up to $240 per year.

Helpful Concierge Team

Oscar provides excellent customer support. They provide phone support from 8 a.m.-8 p.m. Monday-Friday local time in each of its markets, and 9 a.m.-5 p.m. on weekends. When clients call or secure message Oscar, you are connected to a Concierge team. Each Concierge team consists of a care guide and a registered nurse. This unique model provides customers with additional support.

In addition, due to the nurse's experience on the team, they can also handle clinical questions, including assessing a member's needs and connecting them with the proper type of doctor to address their needs. This assistance with scheduling appointments, finding a doctor, and care coordination are benefits of working with Oscar.

Concierge teams proactively reach out to members if they visit the ER or hospital unexpectedly to make sure they are okay and that they have done all the follow-ups the doctors requested.

Because they're familiar with you and use Oscar's powerful backend systems to see your history instantaneously, there is never a need to be passed off to another department.

The access to a concierge team to help you navigate your health plan and receive the care you need makes Oscar stand out as an insurance carrier. Other insurers offer similar case management services to members who meet eligibility criteria.

Telemedicine Access

Oscar also provides what they call Doctor-on-Call, a telemedicine service that lets members talk to a doctor 24/7 for free over the phone. This service is especially convenient for getting medical advice when you don't want to take a trip to the doctor's office.

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The Bad

  • Negative Customer Reviews
  • Limited Availability
  • No Dental or Vision Insurance
  • Limited Plan Types

Negative Customer Reviews

While a majority of Oscar's reviews are positive, it has also recieved a high percentage of 1-star reviews. Negative reviews are common for the health insurance industry. 1-star reviews mention difficulties with communication, finding an in-network doctor in the area, scheduling appointments, and billing issues. These issues are concerning, and Oscar is responsive to these reviews.

As you consider working with Oscar, pay attention to where reviewers are from. If reviewers in your area have good experiences, that's an indicator Oscar may be a good fit. If reviewers in your area are mostly negative, you may decide to work with another company.

Limited Availability

Oscar health insurance plans are only available to customers in some parts of the United States, including New York, New Jersey, California, Texas, Ohio, Michigan, Florida, Arizona, and Tennessee. Small businesses may also be eligible for Oscar coverage in California, Tennessee, New Jersey, and New York. To check availability, input your zip code on Oscar's website to see the plans available to you.

No Dental or Vision Insurance

Oscar health plans don't include dental or vision coverage, except for children under the age of 18. Many competing insurance providers do include dental and vision options.

Limited Plan Types

Oscar doesn't work with customers on Medicaid. Depending on your plan, you may get health care, prescriptions, and medical supplies from providers who take Oscar plans. This might mean you don't need a referral for a specialist, but it may also mean that you have no out-of-network benefits, except for emergency situations or if you sign up for out-of-area coverage as a small group customer. Be sure to understand how your health coverage works when looking for health care providers.

Oscar insurance customers should also make sure they understand the terms of their health care plan. They should understand under what circumstances they need prior authorization and what kind of coverage is available for pre-existing conditions.

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The Bottom Line

Finding affordable health insurance and a trustworthy insurer is an important step for finding affordable care. There are plenty of plans and health insurers to choose from. How good is Oscar health insurance?

While Oscar is a newer health insurance company, its plan offerings and simple process make its health insurance plans worth considering. If Oscar has a good network and a plan that meets your health and budgetary needs, it's a good option. Pay attention to what reviews from customers in your area say about Oscar.

Be sure to understand how a plan's network and coverage work before enrolling. If Oscar doesn't offer the kind of network plan you're looking for, you may need to consider another insurance company.

Because Oscar does not offer Medicaid, those seeking a Medicaid insurance policy should also find another health insurer.

Oscar offers a wide array of member tools and support options. Its mobile app and Concierge Teams offer customers abundant and easily accessible customer service.

For customers in the available states who are looking for these types of plans, however, an Oscar health plan is a fantastic option. Oscar boasts reasonable rates, several customer service contacts, a fast enrollment process, and offers free services with every health insurance plan.

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Star Rating

3.3

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572 Reviews

Review Breakdown

5 grade

41%

4 grade

16%

3 grade

8%

2 grade

5%

1 grade

30%

Sentiment Criteria

Value

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Quality

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Service

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Jeff Dallas, TX

My family has been with OSCAR since Jan 1, 2020 and our experience has been incredible. I had a heart attack in 2020 and was more afraid of the fight over medical bills than I was of dying. I waited for the bill from the hospital and when the first bill arrived Oscar had paid its full balance to the hospital 16 days after I left the hospital. OSCAR assigned a Nurse and a single employee to me and I was told to send them every single bill I got so they could make sure I actually owed the money. Several doctors tried to balance bill me and Oscar went after them and got those charges wiped away. We received bills with things on them that Oscar said we should not have been billed for and weeks later those items were removed from our bill from the hospital and doctor offices. Now, get this......The Oscar nurse told me I had to select a cardiologist for regular follow up care. I told her I really liked the one that saved my life in the Emergency Room and placed the 3 stents. She checked, and he was not in network. 2 weeks later I got a letter from Oscar informing me that they had contacted the cardiologist I liked and worked out an agreement for me to get to see him in his office and it be covered as if he was in network. WHAT??! I have never heard of that! It was a hassle the first few times I went in because his staff would tell me my insurance (Oscar) was not accepted, and I would have to ask them to speak with their office manager who would then confirm that I was "a special case and we accept it for him". I have the letter in case anyone doubts the story. My advice to others is, use the Oscar App or website. You will see a "messages" section. Go there and you can communicate with a nurse that is assigned to you or a member of your "care team". Ask them to find you the specialist you are looking for and ask them to confirm that Oscar will pay for you to go to that doctor etc. You then have it in writing in case there is a problem. I DID have ONE problem that none of the care team could figure out. I kept asking different members and after a couple of months I was contacted there by a supervisor who took ownership of this very odd issue (I'm native American so there is a clause that if I am referred to a provider by an Indian Health Services Dr then the copay is waived. My Indian doctor is in Oklahoma and referred me to a doctor in another state where I live etc etc etc). He stayed in touch with me, and it did take a while but he fought and got it taken care of. CVS pharmacy is a train wreck disaster, but Oscar has not denied any medicine prescribed to any of my family. Virtual Primary Care is free (they send you equipment that connects with them) or you can use any regular doctor in their network, Virtual Urgent Care is free. The welcome kit is excellent. Since they are new, most doctors offices had never heard of them the first year I had it and that was a pain at times. But honestly, we have had nothing but an incredible experience with Oscar Health Insurance. We just had a "life event" and we resigned up with them again for all members of our family.

5 days ago

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Jayne Moore New York, NY

While I hate the US medical system and am bitter about extortionate health insurance, Oscar is by far the best I have ever used. For starters their user interface keeps it really simple and makes healthcare accessible - which I feel like the others actually go out of their way to do the opposite. They really break down coverage and make receiving care as easy as possible. They have a very clever app with an easy to reach team you can message about anything. They also merged with mount Sinai, so here in NY my best doctors are all under Oscar network. They even overcharged me once, and paid me back with a years interest on the charge - before I even noticed. They are very upfront and straight forward about things, so while yes, it's still US insurance and still exasperatingly expensive (and goes up considerably every year despite me being young and healthy), this is by far the best.

3 months ago

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Reply from Oscar

Hi Jayne, thank you for your kind words!

Apr. 23rd, 2021

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Suzanne Ohman Mission Viejo, CA

Oscar insurance has proven to be a great value with a large number of providers. Can’t beat a $5 co-pay! The provider list does not have a ton of information at this time, have to make the calls and view individual websites to make sure doctors’ are in-network.

1 month ago

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Reply from Oscar

We're glad to hear it, Suzanne! Please know that we also really appreciate your feedback and will take your insights back to the appropriate teams.

Jun. 24th, 2021

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Sandra Zarate Los Angeles, CA

I have had Oscar through Covered Ca for 2 years. There are so many providers, the costs for going in to see a doctor are upfront, right on my ins. card and they are so online friendly. Virtual visits and all!

1 month ago

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Reply from Oscar

Thank you for the kind words, Sandra!

Jun. 24th, 2021

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John Robillard

Sorry can not give less than 1 star rating. Had x ray for shoulder pain in February 2021, bill was denied, contacted Oscar said in process of being reviewed, last contact said could take up to 30 days to resolve it is now past 30 days. That message stated they had verified it was an in network provider (talking about an excuse that should have been a no brainer all they had to do is look at their own website as they are listed as a in network provider for the last 2 years) As a result of the x ray I had to have blood tests as they found a lesion on my scapula bone that could possibly be cancerous, I have now received a bill from Quest Diagnostics they verified the lab test have not been paid.

1 month ago

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Reply from Oscar

Hi John, we apologize for this experience. Please check your DMs for a message from one of our team members.

Jun. 24th, 2021

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Review Source

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Helena A West Hollywood, CA

The Oscar staff is amazing. Questions answered doctors available!

3 days ago

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Whciv Houston, TX

This year, 2020, was my first year with Oscar Health in San Antonio, Texas. It was our first time on an ACA plan. I did a lot of homework before deciding on Oscar. I must say that I have been extremely impressed with Oscar. We have used the Concierge Service many times. They are always helpful and go out of their way to find doctors and facilities. We’ve used the TeleDoc and it worked perfectly. Called us within 15 minutes and had a prescription within 1 hour at the local CVS. Oscar has also quickly approved our medical tests without much fuss. My only complaint is that Oscar has decided to raise rates 2021 in our area. I have decided to renew again but probably cannot if they raise rates again. More ACA plans are moving into our area every year.

7 months ago

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Reply from Oscar

Hi there, thank you for your kind words! Please also note that we will make sure to take your feedback to our team.

Jan. 12th, 2021

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Logan Wiesner Fort Worth, TX

I have Oscar insurance in North Texas. (Medical City Hospital Network) I could not be happier. I am young and healthy so I chose a high deductible plan. I recently needed surgery on my elbow. Even with my cheap plan and no coinsurance up to my deductible, Oscar's insanely efficient network saved me so much money. The ER bill was originally over $3000, and with the in-network price it came out to only $550 (again, I am not even close to meeting my deductible so no coinsurance.) The surgery came in at under $1000. I used to have a higher priced, higher coverage plan with United Healthcare and the cost of care was still higher than with Oscar. Also, there are no referrals necessary for seeing specialists, meaning throughout the entire process of getting surgery I never had to have any interaction with Oscar. No red tape, authorizations, etc. Just the care I needed. Drug prices with Oscar are insanely cheap, I have never paid more than $3 for a prescription. (Usually less than a dollar at CVS) You can look up drugs on the app and see what you will pay ahead of time. Their Doctor on Call service is fantastic, free, available 24/7 and has saved me hundreds in copays this year. Concierge team is great in that I get back to the same people every time I have a question or need help. Overall, if you can deal with a more limited network Oscar is a great choice and extremely cost efficient. If you have major health issues and want to see specific doctors, traditional insurance might be better for you. However if you are in a similar situation to me, Oscar is the clear choice in North Texas and it is not even close.

8 months ago

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Reply from Oscar

Hi Logan, thank you so much for your kind words! We're happy to have you as part of the Oscar family. Please reach out if you ever need anything.

Nov. 24th, 2020

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Patricia Anderson Placentia, CA

Loving the personalized care team that's easy to contact, and stays with you till any issue is solved

2 weeks ago

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Joan Miller The Villages, FL

Just switched to Oscar to save money this year. My current doc is listed as primary care physician but they denied my claim as out of network. I have gotten an incredible run around about the office address of my doc. Practice has two side by side building and they do not recognize the primary address. My doctors office confirms that they take Oscar but I can no longer go to my primary care physician without worrying about racking up out of network bills. I have never had issues with getting the most basic routine care until Oscar.

1 month ago

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Reply from Oscar

Hi Joan, thank you for your feedback. We'll have a team member follow up with you over DM so that we may learn more about your experience.

Jun. 29th, 2021

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David Plummer Glendale, AZ

My experience with Oscar has been the most pleasant with all the different insurers I have used since I became disabled. ACA, despite the many claims otherwise, has made heathcare affordable for me. Unfortunatley, experience with health insurance companies hasn't bee consistent. But Oscar keeps my medication costs under control. I have MANY provider options, including the doctors I used prior to 2020. - UPDATE as of November 2020, I remain highly impressed with Oscar. It is by far the best health insurance company I have worked with since I had to transition to Marketplace plans in 2015. Network is sufficient. My actual health care costs in 2020 are down significantly from 2019, however, a good part of this is the handling of copayments and coinsurance in light of the COVID-19 pandemic. Customer service has been great. It is so helpful to be able to access the site outside normal business hours. I hope a question and within the next day, I will have a response. After the range of experience I've had from Marketplace insurance companies, Oscar gets my highest review.

11 months ago

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Reply from Oscar

This is great to hear, David! We want our members to have the best experiences with Oscar. If there's anything we can do for you, please send us a DM and we will follow up.

Aug. 25th, 2020

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Marla Horsman Los Angeles, CA

I AM IN A LIFE THREATENING SITUATION. RECENTLY RELEASED FROM ICU WITH THE AGREEMENT TO SEE DR IN ONE WEEK. OSCAR HAS GIVEN ME OVER A 6 MONTH WAIT TO GET A BASIC APPOINTMENT I WON'T MAKE IT. ONLY GET THIS JOKE OF A BUSINESS TO COVER YOU IF YOU WANT TO DIE SOONER THAN LATER...AND PAY FOR IT.

1 month ago

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Reply from Oscar

Hi Marla, we apologize for this experience. Please check your DMs for a message from one of our team members.

Jul. 13th, 2021

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Kevin Hughes Brandon, FL

I've had Oscar for over a year. not normally a sick person. I went to a doctor 2x in that first year. Unfortunately, I just had a heart attack. Initial determination from oscar is denied due to "no specific information about my condition" from the hospital. I called the hospital and they said they replied to the insurance company with "all that they requested" so now I guess I can expect a big 200,000 bill from the Hospital as well as some bills from the doctors I've seen. I have been in contact with oscar more than a dozen times and it is clearly marked on the bills I've gotten that I had a heart attack and catheterization surgery. Seems like oscar is becoming what a lot of the reviews say, namely a scam. I will continue to reach out to the Concierge to see if I can get this fixed. I really don't need this stress and another heart attack over it.

3 months ago

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Reply from Oscar

Hi Kevin, thank you for your review. We are incredibly sorry to hear about your experience! A team member is following up with you over DM to learn more and see how we can assist.

May. 27th, 2021

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Kristy Shields Spring, TX

Would leave a NO STAR if we could. Were a self-employed small law firm in Texas and Kansas, pay our premium on time monthly. OSCAR health insurance is simply horrible at paying claims. Very, very limited access to doctors as well. Were cancelling after two years for our family of four. We've given them more than ample opportunity to correct problems and pay unpaid bills. They simply don't pay, leaving you with collection notices from providers and headaches to deal with. For $1,600/month, that's what we got: headaches and unpaid bills. And these were small bills. Can't imagine if OSCAR was actually presented with a catastrophic loss claim. Avoid this Co. like the plague. From a Very Unsatisfied Customer

3 months ago

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Reply from Oscar

Hi Kristy, thank you for your review. A team member is following up with you over DM to learn more about your experience.

Apr. 23rd, 2021

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Devin Cutter Long Beach, CA

Oscar has been a great insurance company. As much as you can love an insurance company, I have really enjoyed being a member of Oscar. They do a great job making things as simple, convenient, and easy to understand as possible. My favorite experience has been utilizing their app for services such as "Doctor on Call" or prescription refills. It's so convenient to have immediate, direct communication with knowledgeable health professionals and it truly offers peace of mind. The minimalistic user interface of both the app and online portal are simple to navigate and find information. I would recommend Oscar as an insurance company to anyone.

1 year ago

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Reply from Oscar

Thanks for the love, Devin! We appreciate it and will be sharing your feedback with our team.

May. 22nd, 2020

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Mel Palm Coast, FL

This is my first year with Oscar and I feel very fortunate that I chose them. Almost as soon as my policy went into effect, I got very ill and was hospitalized. I’m still recovering to this day and require specialists for my condition. Throughout it all, Oscar has been amazing. Any questions I’ve had were answered quickly. They even check up on me from time to time to make sure my recovery is still headed in the right direction. I had one little hiccup where a claim was denied but I contacted Oscar about the issue and they got in touch with the doctor. It turns out that the doctors office coded the visit wrong. Before I knew it, everything was fixed. My only disappointment so far has been with having such a small network of doctors; however, they are relatively new in Florida and I have to say it’s getting much easier to find in network doctors in my area. I see a lot of negative reviews from people in other states, but here in Florida they are amazing. The severity of my condition was difficult enough to deal with...but Oscar took care of everything else so I could just focus on getting back on the road to being well again. I highly recommend them in Florida. ❤️

1 year ago

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Reply from Oscar

Hi Mel, thank you for your kind words! We're so happy to have you as part of the Oscar family. In regards to our network, our team is always evaluating our partnerships with providers to ensure our members have access to care in all of our markets. Please feel free to reach out if you ever have questions.

Apr. 5th, 2020

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SNewhardt San Antonio, TX

Superlative Customer Service with their concierge program and 24/7 Doctor on Call! Our experience with Oscar so far has been quite good. Yes, you are limited on docs and pharmacies, but we have had great doctors, and CVS is everywhere. Our in network hospital is one of the best in town. Our son got sick while out of state, and the Doc on Call was able to help us, get him a Rx, and virtually shopped with me on the phone for OTC items at CVS while I was waiting for the Rx. The Doc was free, the scrip was 5.00. If you are tech savvy, you will love Oscar. I do everything on my phone, and I love all the things I can do on my mobile.

2 years ago

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Mason M Los Angeles, CA

Oscar is a great health care option for individuals like myself living in the Los Angeles area. It is affordable especially for individuals under 30. Its network of doctors COULD be larger, there are not many urgent cares to go to which is what I use most when I get sick. Have not used their doctor on call option which might be a good alternative to going to a urger care (I hope) Their app is great, makes it very easy to contact someone if you have questions with the online chat feature. Overall I would totally recommend Oscar. Im also rarely sick so not sure if its a great option for someone who goes to the doctor all the time? But great for individuals like myself who are averagely pretty healthy.

2 years ago

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Linda Los Angeles, CA

Oscar has completely disrupted the healthcare and health insurance industry by reinventing a new experience and a new way to access and manage healthcare in a positive, easy, effective, and fun way. The app and the product is very easy to use, has clear steps to sign up, and makes it easy to understand your payments and your coverage. The customer service is quick to respond and very friendly. The Doctor on Call feature is extremely helpful to have, instead of going to urgent care waiting for hours when you can simply solve it in less than 5-10 minutes. I love using the app and have recommended Oscar to so many friends and family! Beautifully designed as well.

2 years ago

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SOPHIA C DOWNING New Braunfels, TX

Oscar is fabulous. They are helpful when you call with a problem; they participate with the market place; and several times they went to bat for me when providers were trying to over charge me for out of pocket, deductibles, prescription cost and co-insurance. They even helped with an issue with the market place. In each instance they conferenced the other party and we worked through the problem until we got a resolution. Switching for a corporate BCBS plan I now have many other service (especially therapeuric) with Oscar that I didn't with BCBS. I have read many of the reviews. Mostly the 1 & 2 star reviews bottom line issue is either with the market place or the type of plan YOU selected or was available to you that limits you. You can use the filter tab to see if the plan has you doctor before being "stuck with" that plan. As far a premium increase....yes that happened to me because I missed a deadline in submitting my income to the market place. Oscar worked out a payment schedule so I can keep my insurance. Physicians have to become credentialed for insurances and that is a process. If you want your doctor to accept Oscar....JUST ASK THEM TO APPLY TO ACCEPT OSCAR....Oscar is sort of the NEW KID on the block and alot of physicians are sticking with the dinosaur plans for comfort sake.....let them know about OSCAR....I'm sure they would love to keep you as a patient by adding a new network to their practice. In short, MOST of the 1 & 2 STARS ARE NOT AN OSCAR ISSUE but you are putting the blame on a great company; MOST ARE AN EASY FIX with a phone call or by asking the rights questions. Hope this review helped. Sorry so wordy.

2 years ago

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Greta P Los Angeles, CA

I had a Medical year that most people fear. All but one surgery was completely unforeseen. Oscar realized quickly that I was facing a medical nightmare. I was assigned “Concierge Nurse”, who has literally held my hand and made sure my care was approved QUICKLY and efficiently (Mary Jane - I am forever grateful). There were NO delays in care. I am beyond impressed. I can not recommend Oscar enough (I am a health insurance broker and am familiar with all the different companies and how they operate - I can not impress enough how important it is when your insurance company really has your back when needed)

2 years ago

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Reply from Oscar

Thanks for the love, Greta! We're glad to hear this. Don't hesitate to reach out if there's ever anything we can do to help.

Nov. 6th, 2018

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Howard Rogers Lakewood, TN

At the beginning of 2018 I had to change ins companies due to the fact mine wasn’t handling self employed anymore. I had two choices and one was Oscar. Never heard of them. Did research and saw they were fairly young, but had good reviews and thought to take a chance. My wife did all the research and decided to go with them. And what a BLESSING, then she developed stage four lung cancer and we have paid no more than $1000, if that for the whole year! Now, Oscar may not like me, but I LOVE them and appreciate them. Had a small issue at the beginning of yr getting things paid, but when that got worked out all has gone so smoothly. It was just paperwork a little slow, no debating or anything. If they don’t drop us we will stay with them forever and ALWAYS refer them to others. Thanks Oscar!

2 years ago

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Reply from Oscar

Thank you for the kind words, Howard! We're here for you and your family if you need anything.

Nov. 9th, 2018

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Edward St John Jr San Antonio, TX

I’ve been a paying customer of Oscar, and have been nothing below satisfied with every customer service call. I’ve never had to call customer service more than once to make a payment, and every customer service representative that’s answered the phone has been knowledgeable, prompt, and courteous. Everyone that’s been contacted by me at Oscar has followed through and met expectations by completing objectives they have set for themselves through conversation with me. If a customer service representative says they are going to process a payment and I’ll be sent a confirmation number for the payment then that’s exactly what the customer service representative does. Everything is usually completed in a few minutes. I’ve never had a phone call that lasted more than a few minutes with Oscar.

2 years ago

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Gabrielle Kovelman Sylmar, CA

I have never had as good as an experience as I have had with Oscar! I give them a 5-star rating but it goes much higher than that, a 10+ star rating. I have been a member of Oscar for 3 years and they have been the best years I have ever had with my health insurance experience. The customer service is outstanding! The representatives are very friendly and answer your questions fully and easy to understand. In addition, I have had support from my care team and my nurse case manager. He has gone beyond the call of duty and makes sure that the care and services that I receive are accomplished and if there is anything I need further, he is right there to help. He has checked in with me frequently to check on how I am doing and if I need anything. He answers my questions and just simplifies the insurance process, insures that I get the treatment that is necessary. I plan to remain a member with Oscar for many years to come! There really should be more businesses like Oscar; they just make this a better world!

2 years ago

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Reply from Oscar

Thanks for the love, Gabrielle! Don't hesitate to reach out if there's ever anything we can do to help.

Oct. 10th, 2018

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Craig E. Morris Spring Hill, TN

In my three and a half years on the Obamacare program, with each year being under a different insurance provider, I feel that Oscar was the best. The pharmacy coverage portion of my policy was outstanding and was great help financially. Unlike my options with the other Obamacare provider choice for 2018, with Oscar I was actually able to keep my doctors. Since I became eligible for Medicare in October, 2018, I did not meet my full deductible amount so some of my out of pocket costs were a bit pricey. To my knowledge, prior to 2018 Oscar was an unknown provider in the Nashville, TN area. From comments by medical offices I have visited, Oscar is now well known and favorably accepted. All things considered, Oscar has been a good medical insurance plan for me.

2 years ago

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Ben johnson Austin, TX

I don’t usually post reviews about companies, but I’ve had a really good experience with Oscar so far. I’ve had a lot of questions about doctors and who’s in network since there’s is a bit smaller than BCBS, but their customer concierge has always answered. Big fan of the call-in doctor too. Definitely plan on sticking with them for a while. Got Oscar because it was the cheapest Obamacare plan in my network. The app has been my favorite part. I haven’t really needed to go to the doctor, but the three or so times I’ve used the app to talk to a doctor it’s been great. Really easy to get a prescription if I need it. It’s a big time saver and didn’t cost me a co-pay either. Definitely way better than my experiences with other insurance companies. Feels like the company really wants to make people happy. Network is small and plans are getting more expensive, but I like how easy it is to use. Feels like it was made this century. When I had to go to the ER this year Oscar was really on top of coordinating. I had never had the experience of someone on customer service reaching out and seeing if everything was okay. Billing was really straightforward too. OSCAR customer for about a year. Some of my old doctors aren’t in network anymore, but I’ve been happy with their service so far. I like their tech. It makes it easy to find doctors in the OSCAR network. The customer service people have been good too. Always answer the phone or text pretty fast.

2 years ago

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Elizabeth Beaupre

I wanted to write a review on OSCAR because my health is super important to me. Normally, health insurance is so complicated, but what I have found with Oscar is they make it easy. I love the OSCAR app. I have used the app to speak to a doctor several times this year. The doctor was awesome, and it saved me a copay. The doctor phoned in my prescription. It was so great. I didn't have to miss work which is huge for me since I'm paid hourly. I have had OSCAR for the last year. I know that with health insurance sometimes the doctors are not in the network anymore, but I've found terrific doctors in the network to replace my previous ones. Customer service for OSCAR has been hands down better than any other insurance company that I have used. I don't feel like I'm a number; I'm treated like a real person. OSCAR responds quickly to me. Thanks OSCAR for making insurance easy, and taking care of me!

2 years ago

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Susan Persaud Baldwin, NY

I was an Oscar member for the year 2016 through the NYS of Health system and I was extremely pleased with the service, the incentives, options, doctors on call, the fitbit, gym reimbursement, etc. The customer service was amazing, the representatives are helpful, knowledgeable, friendly, empathetic and seem to love their jobs. In 2017, I changed to UHC (United Health Care) because (1) the rumors about Oscars reduced network was scaring me and (2) a friend said that the coverage for infertility was better with UHC and "UHC was the best insurance" if I was planning to have a necessary surgery. I was disgusted and disappointed the entire year. I could not get 2 referrals approved IN ONE YEAR... one for a back specialist for my husband and an eye doctor for me for an infection; the customer service is the worst I've ever experienced, the cost was substantially more than Oscar, less items were covered in my deductible, and the list of medical professionals, while expansive, did not rate the doctors so that you could choose based on reviews (Oscar does this). I hated 2017 with UHC and would never again use that insurance. In 2018 I'm back to Oscar, with a slightly less payment, but a zero deductible (the deductible was $ 4000 each with UHC) and I'm so pleased. I love my doctors, I love the system, I feel important when I call, solutions are simple, and I will not be changing ever again.

3 years ago

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Reply from Oscar

Hi Susan, thank you for taking the time to share this! We're sorry that you had a negative experience with another insurer, but are certainly happy that you've had a great experience with Oscar. Welcome back! :)

Feb. 9th, 2018

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JH Brooklyn, NY

Great customer service ... this is my first time getting insurance after college. Oscar is the most affordable plan anyone can afford. I've spent over 3 months searching for a plan. Oscar is a new medical insurance plan and not much PCP will accept it but the team is very helpful in finding you a PCP that can assist you. The simple plan is only $170 per month which is SOO much cheaper than any plan I've seen after college. Whether you are making $100k per year or $20k per year, if you are under the age of 29, you can enroll into the simple plan at Oscar. I'm so thankful that NY has a plan for young individuals that doesn't need to go to the doctors often. I go to the doctors once a year for annual check up and the simple plan offers 3 FREE visits to your pcp. Great plan, great idea, and very affordable.

3 years ago

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Lucio I. Hicksville, NY

At first, I was excited to enroll with Oscar. Heard good things about it. Went to my PCP. Got care. Billing's were clear. The concierge team is awesome. I can call them or email them at any time up to 8 pm. They are there for me. Answer all my questions and concerns. And they help me find a provider when I cannot find one. I used to call doctors and ask them if they take my insurance. And most said NO. Oscar is new. And not many providers take it as much as Aetna Cigna Empire, etc. But Oscar has a wonderful team that will direct you to a great provider. Just ask. I just has spinal surgery. And I could not find a surgeon to do it. Oscar concierge team spent days finding me the perfect surgeon. Within days, they sent me a list of surgeons to choose from. And on top of that, a member of the team called me and told me that he would call the surgeon and make the appointment for me while I was on the line. He called the surgeon, who just happened to be part of the Mount Sinai Spinal team. I got the appointment for the next day. At Mt Sinai Spine Center in NYC. To make a long story short, I got a great Spine Center. And Oscar has been there for me every step of the way. Richard O, Brian, Amy and few others on the concierge team are simply awesome. Oscar has done right by me. Deductible is a bit high, but so are the other insurers available to us.

3 years ago

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Daniel Fuerman Blairsville, PA

I have had to wait over a month to get a prior authorization for a medication I have been taking for 3 years for my Crohn's Disease. As a result of Oscars denials I had to miss a dose of my medication and run the risk of building antibodies due to Oscars thrifty negligence. Now because Oscar refuses to honor the principle of a deductible I have had to wait three months to see a Physical therapist for a problem I have been experiencing for the past year. What's the point of having health insurance and paying nearly $500 a month to be a member of a club that doesn't provide access to healthcare? My insurance card is nothing more than a very expensive wallet paperweight. This is the final straw. I am very disappointed with Oscar and couldn't have had a worse experience. Oscar has lost me as a customer. I hope the scamming and penny pinching was worth it.

4 months ago

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Reply from Oscar

Hi Daniel, we are sorry to hear about this experience. Please DM us with your Oscar ID number here on Best Company and we can escalate this issue to our team. You may also include any outstanding questions you may have that we can share with our help experts to help you get clarification.

Mar. 16th, 2021

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An Avid Observer Tampa, FL

It was fine when all I needed was the basics taken care of. But once I start getting into advanced imaging or outpatient procedures it turned into a mess of uninformed employees, runarounds and terrible pricing policies. First I had an MRI scheduled, when I checked for pricing, I did not get an answer until the DAY it was done. However upon receiving reciept, I found it says "Price is just an estimate and may change". This was after I asked the clerk to verify the cost prior to me coming into the office. I have yet to see the claim appear on my account. My current issue: I had a procedure scheduled a month in advanced. It's now three days till the procedure and I have No IDEA what the cost will be. I have contacted OSCAR 5 times, and each participating physician offices about 15 times this past month trying to figure out the pricing for this procedure. I have received numbers between $45 and $3500 for this procedure. How can you be this incompetent? How hard is it to give an accurate price beforehand? The sheer number of uninformed people I spoke to is telling of how OSCAR operates. While the concierge team is generally polite, being polite isn't being informative and that doesn't help my plan to pay for necessary procedures. I have never experienced an issue with cost appraisals at my previous insurers. They would have a price in a few days so I can plan accordingly. At this point I'm already looking at other insurance companies, this place is a joke. This is my first year with Oscar and hopefully my last.

8 months ago

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Reply from Oscar

Hi there, we want to apologize for this experience. Please know that we take your feedback seriously. A member of our team has reached out to you via direct message so that we may investigate further.

Nov. 24th, 2020

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Renée Santa Monica, CA

I look at Oscar as tech meets healthcare. Love the app, the $ incentive to get your daily steps in and the doctors I've gone to have all been fantastic! Now if only I could get a lower deductible without the monthly fee going through the roof. ;)

9 months ago

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Reply from Oscar

Hi Renee, thank you for your kind words and for being an Oscar member! We will make to share your feedback with our team.

Oct. 23rd, 2020

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Sophia Mantzavinos Los Angeles, CA

I absolutely recommend Oscar , so far has been the best medical insurance Coverage I have had. Their customer service online concierge team has been spot on very helpful, polite and on time Each and every time I have reached out for help or questions! Their easy interface online with payments , claims are amazing! I will be a member for Life! Sophia Ps: I love their fitness tracking award program! Every time you hit your walking goals you get $ 1 accruing for amazon online purchases!!

1 year ago

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Reply from Oscar

We're glad to hear that you're enjoying your Oscar experience, Sophia! Please let us know if you ever have any questions. We're happy to help.

May. 22nd, 2020

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97jbr Austin, TX

I had never heard of Oscar until I moved to Texas and needed to get insurance through healthcare.gov. I had them for almost 2 years and really loved how easy they made my healthcare. Being able to get a Dr. on the phone at no charge to me was a lifesaver more than once. I’m only giving up Oscar because my new employer doesn’t use them for health care.

1 year ago

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Generic Customer Orlando, FL

Excellent company. I have been covered by an Oscar insurance policy for 1 year and just signed up for another year. The level of sophistication in their software and processing leaves others like my old insurance company (one of the BCBS types) in the dust. I'm a big fan of their $1/day reward to walk 10,000 steps/day (the maximum reward is $100 per year). Recommended.

1 year ago

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Dixon San Antonio, TX

What a great company. I see so many bad reviews and I think the main reason for this is b/c people don't know how to use Oscar. If you use the Oscar app this policy works amazing! Dr. on call is a lifesaver! Customer service is great with an amazing insurance agent as well. 100% will recommend and I am looking forward to the new Classic next Bronze plan that is coming out with all copay's and a $0 deductible!

1 year ago

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Jennifer Thomas Westlake, OH

Since I have purchased Oscar, the questions I get from all of my doctors receptionists have been reduced to zero. It is easier now to check in as they see all of my information online. Easy to pay my bill and I believe they truly want to be the very BEST insurance provider in the country! They constantly educate you on how easy it is to contact a doctor.

1 year ago

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Maureen Dahl Franklin Square, NY

Although I had a few hiccups with Oscar the first year I was with them, my concierge team worked with me on a daily basis to fix the problems. We succeeded getting everything worked out within a reasonable amount of time. Since then, I have not had a single negative issue - only positive ones. I was able to pick the plan that was right for me and I have to say, Oscar has many to choose from. I am very happy with the plan I’ve chosen as I have had some health issues and it has been smooth sailing these past few years. Would highly recommend Oscar Health Insurance.

1 year ago

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Jennifer B. Port Washington, NY

I like Oscar Insurance... I like the convenience have using the phone app to check to see what doctors and specialists will accept my medical plan... And if I do not know how to use a phone app I can always call the Oscar concierge team to have them assist me in finding a doctor of specialty that I may need. Every single doctor that has been recommended to me by the Oscar concierge team has been excellent doctors with excellent reputations and I could not be more happier... This is insurance that you do not need a referral in order to see a specialist it is a very good insurance plan.

2 years ago

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Jamie Brooklyn, NY

Searching for the right Health Insurance plan for you can be a major headache, but I believe that Oscar is a great option when it comes to saving on Health Insurance and still receiving good benefits. Customer service is quick, easy and informative. Also, Free Doctors visits and Well-Women exams coupled with easy to access resources like the Oscar Center and Doctor on Call make Oscar an Insurance company I would be more than comfortable recommending.

2 years ago

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Ricki Go Canyon Lake, TX

As a retired RN, I did extensive research prior to deciding which insurance provider to choose. The Oscar plan we choose is a perfect fit for us. They are very easy to work with and are accepted by my first choice medical providers. Help is just a phone call away as they have a concierge to help with any off time concerns you may have. They also have a Doctor on call that is a great peace of mind to us. I would absolutely recommend Oscar to anyone wanting to control their health care costs.

2 years ago

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Cameron B Belcher Austin, TX

Best health insurance provider I have experienced yet. I'm in my mid-20s and just starting independent health coverage. My only complaint is that I had to switch because of the rise in my premium, where the cost more than doubled from year to year. I was very sad to have to leave because my new provider is less than subpar to how easy and simple Oscar was to use. Wish I could go back.

2 years ago

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Brett P New Brunswick, NJ

Oscar has been solid to ensure I have coverage in case of emergencies, and the premiums are affordable. Customer service has been helpful when I've needed information, and the doctor on call feature is great for deciding if something is pressing or not. I don't know much about the more involved plans, though, so if you have a lot of doctor's visits or prescriptions, definitely look into the specifics first.

2 years ago

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Mallory Lakewood, OH

Oscar Insurance has been hassle free and their customer service team is friendly, efficient and very helpful. They have a doctor on call service that I have yet to use but knowing it’s an option instead of making an appointment with my own doctor for a quick question is nice. All of my doctors are in-network which is why I chose Oscar. My co-pays are decent and cost of prescriptions make it affordable to get my medicine each month.

2 years ago

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Marg.C New Braunfels, TX

in 2018 i didnt have many options for insurance and i went with oscar ( a company i never heard of) and boy was i surprised I Love Oscar i had several medical problems in 2018 and they was with me all the way covered everything and even followed up with calls to ask if there was anything else that i needed or assistance with follow up appointments they was Great i just wished there price would have stood in the same range i hate that i have to switch cant say enough good things about them

2 years ago

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Reply from Oscar

Hi Marg, we're so glad to hear this but bummed you had to switch! Thanks for taking the time to write a kind review.

Jan. 2nd, 2019

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Ben Kibreab Los Angeles, CA

Oscar is an insurance company for the future. Their plans are affordable and incorporates great technology to deliver it. You can use their app to do pretty much everything, from finding a doctor to speaking to a doctor for advice. In addition if you do have to talk to someone, you will get a liver person quickly, and speak to someone that will solve your issue or answer your question. It’s refreshing To have a company like Oscar in the healthcare insurance market, which usually is populated by huge insurance companies that don’t care and you can’t get in touch with. Love Oscar.

2 years ago

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Glenn S. Leander, TX

I was somewhat apprehensive about signing up with Oscar for 2018 because of negative reviews mostly from people in NY. But then I looked at the negative comments made more closely and noted that in every single case the critics should have been mad at themselves for not taking the time to understand what the Oscar policies cover and don't cover, what deductibles and co-pays mean and what doctors are in network BEFORE they signed up for their policies and/or went in for medical care. I live in the Austin, TX area and find those who are critical of Oscar have largely made the same mistakes as did the critics in NY. Anyway, having almost a year under my belt with Oscar now I can confidently state that I've been very pleased with my policy. Oscar processes claims quickly and accurately, has reps who have been very helpful and courteous on multiple occasions and their doctor on call has been a great free service. There is a wide selection of doctors (both general and specialists) and medical facilities to chose from and I can see anyone of them that I want to without having to select a primary care provider and don't need to get a referral for a specialist. And, since I took the time to understand my policy beforehand, there have been absolutely no bad surprises. Oh, yes, Oscar did raise their premiums by about 17% for 2019 and did increase their deductibles and max-out-of-pocket amounts but they are still the best cost insurance option on the ACA exchange, especially for those whose incomes qualify them for insurance premium subsidies. My only complaint: They do not provide medical procedure or prescription cost estimating tools. Most major insurers have these tools so their policy holders can make better, informed decisions regarding their health care options. It's important enough for me to take off 1 star for this reason.

2 years ago

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Very satisfied customer Los Angeles, CA

I love Oscar and have been raving about you to everybody including colleagues and clients — and to medical professionals! I love how easy it is to get questions answered via your app and how caring your company is! I love how you reward members like me who take steps to be on great health like your reward for those who walk! Thank you! A very satisfied customer

2 years ago

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Jenifer Astoria, NY

I love the app. It is very convenient and easy to navigate. I've used the doctor on call service and it was quick and helpful. I've also reached out regarding admin questions and although it takes a little more time to get a response, I've always gotten a good response which clarifies my questions. I love the step counter and how it's synced with Amazon! I brag about that to all my friends. I am giving 4 stars mainly because the plan itself which is most affordable is still very limiting. And when I need more medical attention than normal, I feel I'm eating a lot of the costs. I appreciate the low monthly premiums very much, but the deductible is the sacrifice for such low payments. I think it would be a good idea to include other plan options on the app to make it easy for a member to switch if they feel they need different coverage.

2 years ago

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