Ambetter
4.9
Overall Score
Author: Kaitlyn Short
LAST UPDATED: February 25th, 2025
3 Things to Look for in a Health Insurance Company
- Plan Options — Look for an insurer that offers the kind of health plan you need. Some insurers specialize in specific types like Medicare.
- Extra Benefits — Look for the extra perks offered by the insurer with your plan like a fitness program or reimbursement. While not a dealbreaker, these benefits are worth noting.
- Claims Experience — Look for insurers that offer a good claims experience compared to others. Reading customer reviews can give you a sense of how well an insurer takes care of its plan members.
Ambetter insurance specializes in health insurance plans on the Health Insurance Marketplace in twelve states. These plans are also sometimes called Obamacare plans. Ambetter health plans are operated by the Centene Corporation. If you're looking for another kind of plan or don't live in an Ambetter service area, you'll need to consider other health insurers.
Attention: Ambetter is a very unpopular health insurance company.
It has received a 1.4/5 star rating from reviews left on Best Company. Roughly 87 percent of the Ambetter reviews on Best Company gave a 1-star rating. Complaints against Ambetter include poor customer service, difficulty with pre-authorization, and high costs for limited coverage. Most customers do not recommend buying healthcare coverage from this insurance company.
View Ambetter Reviews and Complaints
Ambetter health insurance's covered services include preventative and emergency care, therapy, behavioral health help, medications, maternity, and hospitalization. It is an on-exchange health insurance option in the Health Insurance Marketplace.
Health Insurance Marketplace plans offer comprehensive health insurance coverage. For health plans to be on the Marketplace, they must be a qualified health plan that covers the essential health benefits listed in the Affordable Care Act.
To enroll in Ambetter insurance, you need to apply during Open Enrollment. The Open Enrollment period for 2021 healthcare coverage runs from November 1, 2020 to December 15, 2020. If you missed the enrollment period, you may qualify for a Special Enrollment Period after December 15, 2020 if you have a Qualifying Life Event.
The Good
- Health Insurance Plan Options
- Helpful Online Account
- Member Perks
- My Health Pays™
- Dental and Vision Coverage
Health Insurance Plan Options
If you're looking to get an Ambetter plan, you can view health plans by first selecting the state you live in and then selecting the type of health plan tier you're most interested in. From there, your options open up to several different plans with varying prices and benefits.
Ambetter Health Insurance Marketplace plan options include: Ambetter Essential Care (Bronze Plan), Ambetter Balanced Care (Silver Plan), and Ambetter Secure Care (Gold Plan).
Each plan offers insurance coverage for the essential health benefits listed in the Affordable Care Act, but the cost-sharing rules for medical expenses are different for each tiered plan option.
Members with Ambetter Essential Care pay lower premiums but have higher out-of-pocket expenses.
Ambetter Balanced Care, the Silver Plan, offers higher premiums and a lower out-of-pocket limit.
Ambetter Secure Care has higher monthly premiums, but the lowest out-of-pocket expenses of the three plan types.
For specific coverage and cost information, including the deductible, out-of-pocket expenses, and premium costs, you'll need to work with Ambetter directly. Depending on your income, you may qualify for a tax credit subsidy on your monthly premium.
Helpful Online Account
Each Ambetter member has access to an online portal through which they can make all of their payments, view healthcare plan benefits, and take care of logistics like obtaining a member ID card. The member portal offers extra features, too, such as providing reminders for members when they are due for another doctor's visit or allowing them to take a health risk assessment to determine which steps they can take to live healthier.
Members can track their claims 24/7 through the online portal, as well as connect with member services at any hour of the day.
Member Perks
Ambetter provides more than just logistical tools for members. Many of the extra features it offers also send the message that Ambetter wants members to get healthier and stay healthier. These tools include a 24/7 nurse hotline that members can access for questions and medical needs.
There are also health-promoting programs to support members with dealing with behavioral health and maternity and newborn care. Ambetter offers 24/7 Nurse Advice Line and integrated health management to enhance members ability to get the most out of their medical care.
Ambetter also offers telehealth access with some of its plans. With telehealth, members can have phone or video access to in-network providers for non-emergencies.
My Health Pays™
My Health Pays™ is Ambetter's rewards program to provide incentives for members to live healthier with better habits. You can earn money for taking a survey provided by Ambetter, getting a flu shot or having your wellness exam. This money can go toward your next premium. Members can be reimbursed for gym membership payments as well. This rewards program promotes health and well-being among Ambetter members. While this program is great, it's only available in some of the states Ambetter services.
Dental and Vision Coverage
Dental and vision coverage are available with Ambetter, but the benefits and availability of each are entirely specific to the state you live in and the type of health plan you choose.
Dental benefits, for example, is not available in Texas, but vision insurance is. Dental coverage includes exams, cleanings, and screenings, overall, and vision benefits include yearly eye exams and glasses or contacts. Those seeking vision coverage and dental benefits in addition to health insurance can find options through Ambetter.
The Bad
- Poor Customer Reviews
- Access to Plan Information
- Limited Service Areas
- No Mobile App
Poor Customer Reviews
Ambetter has received an overwhelming number of 1-star reviews on Best Company. These Ambetter reviews mention difficulty getting medication and treatments approved for coverage, issues with claims that were difficult to resolve, frustration with customer service, and difficulty finding an in-network provider.
With such a high number of 1-star reviews, you'll likely be better served choosing another insurance provider if you can.
Access to Plan Information
It's somewhat difficult to access specific information about the types of health plans Ambetter has. Its website primarily just explains the metal tiers (gold plan, silver plan, and bronze plan) as well as how essential health benefits are covered by every plan.
To find out what kinds of plans these are, such as Health Maintenance Organization (HMO) or Preferred Provider Organization (PPO), not to mention what prices and benefits you qualify for (like out-of-pocket expenses, copayments, deductibles, covered services specifics,and if you need prior authorization for certain medical services), you'll have to contact a representative.
Upfront, it's important to know that Ambetter is part of the Health Insurance Marketplace (HIM). It's Centene's option for HIM plans, which are intended for people who don't have health insurance and maybe don't qualify for typical plans.
Ambetter only offers Marketplace plans. If you are looking for another kind of insurance plan, like a short-term health insurance, Medicare, or Medicaid, you'll need to find another insurance carrier.
Limited Service Areas
Ambetter plans are available in a some states. These include Arkansas, Florida, Georgia, Illinois, Indiana, Massachusetts, Mississippi, New Hampshire, Ohio, Texas, Washington, and Wisconsin. If you don't live in any of these states, then you'll need to consider another insurance provider.
Even if you do reside in one of the states they service, make sure to check the location of their in-network providers (e.g. a primary care physician, specialist, etc.) for your state to ensure they have an in-network provider near you.
No Mobile App
Unlike many of its competing insurance companies, Ambetter doesn't have a mobile app. Some companies provide this for enrollees to access their accounts right from their phones, making communication and logistics much easier. Ambetter hasn't provided this yet, making account management slightly less convenient than with other companies.
The Bottom Line
Ambetter should be somewhat of a last resort when choosing an affordable health insurance company. While its plans all have decent health coverage for preventative care and some vision and dental benefits, it is difficult to access full details of its various plans. Data points such as the annual maximum out-of-pocket limit and co-pays are difficult to find on the website.
Plan cost and deductible levels vary among plans. Availability depends on location. Cost is also affected by the number of people on the plan and some demographic information, like age.
While Ambetter's plans offer comprehensive healthcare coverage, it's important to review customer reviews to get a sense of Ambetter's quality — health plans, value, cost, and customer service — and compare Ambetter to other health insurance companies before making a final decision about signing up for an Ambetter plan.
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Alexis Roman
Poor quality in customer service, they do not provide correct information with professionalism, leaving the solution up in the air, after delaying a service of more than 2 hours of waiting on the call and manipulatively misinforming the veracity of the matter, also refusing to put a supervisor to make a complaint for their poor consumer protection, service in very bad taste. I hope that someone with shame and honesty calls me and faces responsibility.
1 month ago
Gabby Dumais
Ambetter called me after a trip to the emergency room for extreme heart attack symptoms (chest pain, inability to breath/ speak/ vomiting) to tell me I should have just called their nurse hot line instead of behind seen. And that ‘some people are not aware of other options’ Pretty evil company for them to tell you to not do waste their money when you’re experiencing a medical emergency.
They are outrageously expensive, barely cover anything, and have horrible customer service. Highly do NOT recommend.
2 months ago
Jody Hunter
Ambetter is missing the mark on so many levels. They literally charged me over $400 for a colonoscopy that was the same exact procedure as my husband’s that was covered under preventative care. We spent hours and hours talking to customer service who basically bounced us around and did nothing. Right from the start it has been a problem. They literally don’t hear their clients or care. If I you have any problem at all……you are on your own and it is your responsibility.
2 months ago
Kimi Ngyn (kuteykimbo)
Worst customer service ever. I had Ambetter for myself and didn't have any problems for the year but I had purchased this for my aunt. The provider she wanted to see was in-network originally when I signed her up for it and then afterwards, it took forever for her insurance to start. She still hadn't received a card (it's been more than 2 weeks), I kept calling, the agents don't know anything apparently. They kept giving me the runaround and it just made me very frustrated for her and I because they kept wasting our time, and the agent wouldn't even give back my aunt's money after the agent told me they would. THEY ARE TERRRIBLEEEEE DON'T EVER BUY FROM THEM. I wish I could give them no stars..
4 months ago
Wesley Zipperer
I ordered a my health rewards visa September 23 2024 they didn't even mail it till October 23 2024 and they mailed it to the wrong address and here it is going on December and I reordered it 8 days ago and still haven't received it....they are playing games trying to keep the card away so when the insurance cancels out December 31st. Any money or points are canceled so this insurance covers you and all but when it comes to them holding there deal with anything to do with money or points they will drag it out long as possible before they send you the item you ordered or the visa card.....it's been almost 3 months I'm still waiting on my card ......smh I'll never use these people again in my life nor my friends or family
4 months ago
Review Source
Plant tastix
Sure! Here's a one-star review for Ambetter:
---
**Terrible customer service and limited coverage – AVOID**
Dealing with Ambetter has been nothing but a nightmare. The call center is impossible to deal with because most of the representatives don't speak clear English, making it extremely difficult to communicate. Normally, call centers with English speakers are understandable, but that's not the case here.
On top of that, their network of doctors is severely limited, so I end up paying out of pocket way too often. To make matters worse, canceling the insurance has been a complete headache. I had to call two different people just to cancel, and despite that, they kept charging me! Even though I’ve switched to a different insurance, I’m still fighting to get my money back. Ambetter has been a total disaster, and I would NOT recommend them to anyone. Save yourself the frustration – they suck!
5 months ago
Tony Irizarry
The worst health plan you can ever get, no doctors want to deal with this trash and for good reasons. Customer service is nothing, but a joke and they will put you on hold long periods of time only to come back on the phone and give you the run arounds because nobody can ever give you a clear answer. Referrals will get denied for the stupidest reasons and when you call to get a doctor in network, they will give you a list of doctors that are no longer accepting this trash of a plan because they are also outdated and can't even keep up with a list of providers.... if you need a health plan definitely don't get this trash because you will pay so much money a month for a service that they can't even provide
6 months ago
Daniel DeTomaso
Atrocious customer service the plan itself is ok for what it is. I kept trying to set up a retroactive plan for my son at a later start date from the date of his birth and they made this the most complocated confusing process inagine able. Problem is that not only 100% of their call center employees cannot speak english they do not listen. The amount of times they refered to me by my 2'month year old sons name is pathetic. It is all immigrants ans not only can they not understand you, you cant understand them. I was told my request for changing the start date was denied by two seperat eemployees only to find out the next day it was accepted via mail. unfortunetly as soon as i heard from the two agents i went ahead and cancelled the plan to sign up with an english speaking company
6 months ago
Mikaela Peterson
I am very upset about my coverage. I suffered a serious knee injury a little over 6 months ago and needed care immediately when the injury worsened to a point I couldn’t walk, climb stairs, straighten the leg or work my full shifts at my job anymore. First, I had extreme difficulty finding a primary care doctor that accepted my Ambetter plan (the Ambetter website doctor listings are out of date and calling Ambetter didn’t make it better since they still use the out of date list), so I had to call at least 12 PCP offices before finding a value office that took my insurance. I had my X-ray covered by my plan but they refused to cover my MRI so I had to pay out of pocket after fighting them on it for a long time. Weeks after I got the MRI, Ambetter came back and said they’d cover it which was ridiculous as my condition worsened while I waited for their response about the MRI coverage. At that point, I could not deal with Ambetter anymore. After multiple conservative attempts to restore my knee, I needed a specialist and could not find one for the same reason—nobody took my insurance and Ambetter customer service was no help. Finally I just paid out of pocket for an orthopedist visit ($225) and my knee surgery ($5,000) and am currently paying out of pocket for my surgery follow-ups ($175 each). My health plan with Ambetter has covered nothing besides simple PCP visits, my physical therapy (I have only been able to have two visits because of the severity of my injury and I am not healed enough from my surgery yet), and they covered my prescription pain meds which would have only costed me very little. I am extremely upset with Ambetter from Surperior Heathplan for their failure to cover my healthcare needs this year, and I lost so much of my savings and suffered physically and mentally for several months trying to find the care I needed while my injury worsened. Ambetter has left me in the dark in the time I needed them most. I have no options for specialist doctors, ER, hospital or urgent care that accept my insurance in Houston and all surrounding areas that I have searched for. I’ve called Ambetter customer service at least 6 times with this issue and they have still failed to update their doctors list. My orthopedist even told me their facility does not accept Ambetter plans because Ambetter has failed to come through on surgery payments for covered patients. This is all horribly upsetting. I firmly believe that I, myself, and all other Ambetter healthplan recipients deserve compensation for this ongoing difficulty and lack of care. We are paying monthly and have very little access to care with no way out. This is cruel and needs to be stopped immediately.
7 months ago
Martha Stopa
I called them to ask what doctor I should see and she gave me a doctor in network. But then they denied my claim. I called and he checked and said she is in network, but then the appeals department yet again denied my claim. So they just lie to you repeatedly. This is not ok, it’s disgusting.
5 months ago
jeremy shaw
Can I make it zero stars? They dropped my newborn daughter off the insurance because someone Put her name as "baby girl". Sat on the phone for hours trying to figure out to get this changed, no one can do it. Its been 3 months now we are getting full billing from her appointments. I cannot change insurance because its not "open enrollment". The escalation team said they would fix the problem in 3-5 business., its been over a month. You call and get a new person to help and no-one can fix. My daughter is currently uninsured
7 months ago
Chris Orndorff
Ambetter may be one of the worst insurance options available on state insurance marketplaces these days. The premiums are relatively cheap for health insurance; however, you 100% get what you paid for (and even worse). The company's network of approved locations/doctors is abysmal, and you'll find yourself straining to actually identify in-network healthcare. Additionally, this company likes to deny claims almost at random. I am currently fighting through a "surprise billing" (illegal in WA) in which Ambetter has tried to claim that a doctor was out-of-network at an in-network facility. They like to play games like sending out a request for information dated Jan 1, 2024 (example) with a required document turn-around of Jan 1, 2024 when the letter won't actually arrive via postal mail until 3-4 days later. A very difficult and unethical company to deal with. STRONG AVOID.
9 months ago
Morgan
This health insurance is the worst health insurance that I have ever encountered in my life. I have multiple medical issues to say the least I have been out of work this past year and last year I only made $13,921 however I go to a clinic as I am a recovery addict from pain meds that were prescribed to me by my rheumatoid arthritis doctor no I didn't go out on the streets and get drugs just so you all know I was prescribed pain meds and that was unaware that your body could become addicted to them the only way I could find to get off of them was to get on a thing called methadone so I have to go to the clinic in Tallahassee Florida 7 days a week to get my dose you can't take your doses home until you're clean and then you can only take one dose home a month so yeah I have a couple days since I can take home does this build up as much as you can take home based on how long you've been clean anyways my point that I'm trying to get at is this I have to go 7 days a week to those well I go 6 days a week and I have one take home cuz I've only been in sobriety for about 6 months now this is the issue I'm out of work this year I am actually trying to get back into work but I'm having trouble finding a job that will let me work without being able to use my hands because my hands don't function properly part of the reason I was on pain meds in the first place had I known about the dangers of pain meds I would never have taken them for my ra doctor the first place anyways so today I get called in by the insurance lady at our clinic saying you $58 I say what do you mean I owe $58. My premium is zero I told her I know I'm 100% in the poverty level I don't understand why I owe anything she says well ambetters changing their co-pays now that's not your premium that's your copay and I said what do you mean is that $58 for the month just like I really don't know that's just what you owe right now well I did some calling and it's actually $58 a week that I have to pay plus for one urine screening a month I have to pay $58 for that those are my co-pays so it's $300 and something dollars a month for my co-pays to go to this clinic when it was zero before so overnight they have taken people that are way into the poverty level and are now charging them $300 and $30 a month and co-pays that is crooked and evil and if I have anything to do with it I will be fighting this all the way to the legislation because what's the point in this type of healthcare I mean it's already a crappy healthcare as it is I can't find a doctor and I've got multiple issues I've got lymphedema I've got ra I've got fibromyalgia I have hypothyroidism I have a chronic heart condition I potentially have diabetes don't know yet I have hypoglycemia I have a hernia in my belly button I have carpal tunnel syndrome in my arms I have deep venous insufficiency in my legs I have an ulcer on my leg that caused by deep venous insufficient that hasn't close up for 4 years and I can barely walk on my right leg my fingers are numb consciently burning and I can't hold a pen for more than 2 seconds before I have to try and stop the pain in my hands therefore I have to get health insurance but here's the thing last year the cutoff was to even get even to qualify for ObamaCare you had to make $13,800 I made $13,921 last year I was 100% in the poverty level this year they've moved the cut off up to 15,480 I'm still in the poverty level cuz when I start working again which I will have to somehow or another I've got to make at least $15,580 or 480 whatever I said to qualify at the low end how on Earth are they charging somebody that right now only made $13,921 $300 a month $330 a month in copays to go to one clinic now I understand we have to go every single day but they're not realizing that I guess I guess but I've seen them do such crooked things to so many different people had so many different financial levels at this clinic that it blows my mind and how the CEOs are just sitting up there making Bank off of us just makes me sick I will be fighting this all the way to the top.DO NOT GET
AMBETTER. I was forced to get me and better because I was the only thing my clinic took I was actually on Capital health plan before him better Capital health plan is the best plan I've ever been on if you're in Florida I recommend Capital health plan and they do work with people with lower income my premium would have only been $11 a month with Capital health plan I'd rather pay $11 to 80 something dollars a month premium for Capital health plan then pay a dime to him better cuz it's crooked. If I could give these guys a negative I would am better you need to do better I can't believe the amount of money you're trying to take from people that are struggling to keep a roof over their head food on their table clothes on their body and are trying to do the right thing in their lives as well good one real good one!!
11 months ago
John Leitgeb
The employees do not know how to communicate with each other. I have been needing basic blood work to test for cancer since January and it is now currently April. Ambetter still doesn't have their team together enough to get simple blood tests processed so I can get them done. My doctor's office is stating the insurance company is giving us incorrect information which seems to be correct given the extreme runaround we have received. There's a case manager who openly stated it is not their job to help us out with this information and only did so once a grievance was put in. The case manager feels as though they are acting with petty intent to create problems and delay my medical care. It has gotten so bad that ambetter has even told me it is my responsibility to verify that the lab billing codes are correct.... As if I'm an ambetter employee that can understand any of that. Meanwhile, the SWAT team provide emergency care because of the delays that has happened and a case manager is on the job and somehow it's more my responsibility than theirs.... Obviously I have no clue which billing codes are correct and no way of finding that out. But the fact that I was asked to verify this with two specialists that are supposed to be helping me just shows the lack of support and professionalism by this insurance company. On top of the fact it's taking 3 months for them to be able to figure out how to get me basic blood work.
11 months ago
Review Source
mack smith
no one takes this insurance and I have to get retested for the things I was seeing specialists for. I have to go to a general practitioner to prove I have depression and she the psychiatrist I've been seeing for the last 7 years to get the medications I need.
ambetter just takes your money....NOT WORTH IT
7 months ago
Carmen M. LeMay
Ambetter, what a joke, should be called Am Scammer, I went to a hospital in my network, claim was denied because INS said it was not in network, so I verified the address with rep on the phone, and it was in my network, so INS rep said, my lab work was sent to an out of network lab. I called hospital and was told they do not send out lab work, it is done in house. I disputed the claim, and my dispute was again denied. this health INS is a scam, don't waist you money or time with this worthless INS
9 months ago
Belinda Priest
I chose this insurance because they said my doctor was in network. When I went for my appointment I was informed by the office they did not accept my insurance. While waiting to be called back I called Ambetter and was told by Ambetter that yes my doctor was an in-network provider. I think they just list everyone as in-network even if they aren't just to get you to sign up for the insurance.
I am lucky my doctor will work with me and treat me as a cash pay customer.
10 months ago
Elizabeth Dewey
The policy was unusable. When I signed up for the plan, it showed no deductible before payment, when I ended up having to contact them, I was told no it actually had a 6800 dollar deductible. I ended up cancelling it on June 8th, not only did they not pay for anything, even though my coverage was supposed to be from June 1st to June 30th. I was not able to use it for medications as they wanted $80 dollars for a 90 day supply of generics, all of which were 40 or under on GoodRX. I ended up calling July 2nd to request a refund. The first cs rep I spoke to told me he was looking into it, then ended up instead transferring me to the healthcare.gov cs, who turned around and told me I needed to speak to Ambetter regarding it, as they are the ones I paid directly. I was also informed on that call, that I did not have a policy with them, as I was looking at it on my phone. I ended up calling back, and being send to the escalation team, and the rep I spoke to on that all assured me I would receive a refund within 3-5 business days. When this did not happen, I called again and was told they had no record of this, even though I had a reference number. The first rep called Marketplace CS on a three way call and nothing was resolved, so I requested to speak to someone on the escalation team, who also did the same thing. At this point having been on the phone for about an hour, I requested to either speak to someone above the rep, or someone else who actually knew how to do their job, the cs rep refused to do so stating that I would nee to call back and start the entire process over to speak with someone else. I am very unimpressed by this company. The customer service team is total crap, and while I hate to say this, it is very hard to understand half their reps, you can tell that they obviously outsource to other countries, with a lack of adequet training as none of them seem to be able to do their job, and will tell you anything and everything to get you off the phone. I spoke to about five different reps, and was told something different every time. I would avoid the at all costs, they are shady, scammy, and will do anything and everything not to cover what the plan states it will, and when you try to do something about it, they will give you the run around to pocket your premium for a plan that was completely unsuable.
8 months ago
Tracy A Stock
Worst insurance ever. I had double mastectomy due to 2nd time breast cancer. They had no plastic surgeons in network in Columbia Missouri. I called Ambetter and was told by the rep to write a letter and I would be reimbursed. Well, after submitting the same information at least 4-5 times, I kept being denied for out of network. I finally turned it over to the State Insurance Dept and not much has come of it. So far I've only been reimbursed about $1,000 and they owe me over $8,000. There's one claim left and it was for the original surgery. I noticed on claim status now that they show it being from a provider in a different state and that the claim was just submitted in Feb 2024 and my surgery was in August 2023. I call them and they cannot even find my claim under the number they have listed on line. I have never dealt with a more idiotic bunch of people in my 56 years on this earth. I could write a book on the problems I've had with this company. DO NOT EVER USE THEM AGAIN!!!!!
1 year ago
To Co
I am filing a complaint because when ambetter health insurance and marketplace insurance told me there would be no copay nor any premium charges so i signed up but it was a lie because when i filed my taxes ambetter sent a 1095 and stated that i owed them a premium of $1795. So i had to pay it even though i never used the insurance. They lie to people stating it is all free and you will never have to pay a premium or copay just to get you to sign up but ambetter and marketplace get your money by sending a 1095 to the irs at the end of the year. I was told by my tax guy they scam many people and others have the same experience as i have had. I am warning consumers that they will charge you $587 per month and you wont know until you report your taxes for the new year and find out they sent a 1095 report to the irs and that credit woll count against you. It will be taken out of your refund.
1 year ago Edited April 2, 2024
AmbetterIsTerrible Nashville, TN
This is the worst healthcare insurance I've ever had. Do not get it. Every PCP listed on their site that is supposed to me in my area is no longer accepting their insurance or no longer in service or actually dead. I'm not making this up.
After calling repeatedly and getting my case escalated, I tried to get them to switch my insurance over. They supposedly did "an investigation" and sent a letter to me with the names of 2 radiologists!
Does Ambetter even know which physicians do which kind of work?
The customer service is obnoxiously terrible. Their knowledge base is extremely poor. As I mentioned their information on their site is outdated. Their network basically doesn't exist in Nashville, TN. They're basically stealing money by charging for insurance that they are not providing.
DO NOT get Ambetter. It'll be a terrible mistake.
In fairness, I will admit that my prescription drugs are cheaper on their plan than my previous one.
1 year ago
Waylon R Lambert
Ambetter is a joke...For example, I just called with issues, and I spoke with a "customer service rep" who didn't have a working phone...Yes, you read that correctly...A phone CS who didn't HAVE A WORKING PHONE...I was transferred and the next rep justified the fact that the first didn't have a working phone by saying "Things don't last forever..."...This exchange is so symbolic of just how pathetic Ambetter is...It took 4 months to get my auto draft set up, and in the meantime, the company sent a letter saying that it dinged my credit report for not paying my premiums...When I thought the premium was on auto draft...This entire company is just an excuse for rich folks to prey on poor people...I had surgery and wound up paying more than they did for service...Yet, they got over 700 bucks a month from the govt for my coverage...I wonder whose pocket that cash wound up in...Do yourself a favor and run as fast as you can away from Ambetter...The company of non working phone phone reps...It's almost surreal...
1 year ago
Andrea Podolski
I have been trying to get a refund for initial payment as I was in a fragile mental state from a recent health crisis. I got this call for Insurance, he said I didn't have much time and I need to get a supplemental provider. This occured on December 8, 2023 as I was getting assistance with my affairs the case worker told me that I didn't even need what the representative repeatedly told me I needed it. So on January 2, 2024 I cancelled this policy and asked for a for a refund. I called 4 more times on the fifth call the representative Rebecca told me, I wasn't getting a refund because I was covered in January 2024, not so I cancelled it as soon as their Holiday break was over 01/02/2024 and I could speak to someone to cancel. I feel I was conned because the representative knew my current health state was compromised. I'm so disgusted with this company with their manipulative ways. I was treated awful while trying to get a refund. I'm still recovering and this kind of stress was the last thing I needed. I cancelled it, I never used it, all I did was get conned. I would never recommend this company for your health care after the way I was treated. Also, on the sixth call after sitting on hold for ever when I asked for a representative to speak with so I could ask for the supervisor since Rebecca refused to let me speak to the supervisor on my fifth call, I was hung up on!!!
1 year ago
Sherrick Thuesmunn Seattle, WA
AVOID THIS INSURANCE. It seems like a scam company, but I think they're actually just completely incompetent.
I'm currently going through my second denied claim appeals process. The first time, I used their website to find an in-network doctor, and went to that doctor. When the claim was denied, they told me the doctor was out of network. Their website is completely inaccurate. But this inaccuracy isn't just a one-time thing, it seems like around 50% or more of the info on there is outdated or inaccurate. I initially tried to set up an appointment with the doctor Ambetter had automatically designated for me as my primary care physician, but when I called the office number listed for that doctor, they told me that doctor hadn't worked there in years!
So I tried again to get a PCP, and this time I went through the process on the phone with an Ambetter representative. They walked me through everything and we made sure the provider was in-network and near my home. After going to my first routine office visit with that provider, however, I got a $700 bill from their office! I checked online and my EOB said that the whole claim was denied, and they put a reason that was very cryptic. I called Ambetter to explain the claim, and they honestly had no clue what was happening. They couldn't explain it at all. I called the doctor's office, and they explained to me that Ambetter told them the claim had been denied because I went to see a PCP different from the one they had on file for me as my approved PCP. But it was the same person!
Ambetter will give you cancer. Only sign up with Ambetter if you hate your life. I now find myself in the unlucky situation where I am actually just not going to the doctor anymore. Of the three claims I've made since starting with them, they've all been denied for different BS reasons. I've appealed two of them, one is being processed while the other did result in reimbursement for me. The third was small enough that I didn't deem it worthwhile to spend the requisite 10 hours on the phone with support and all the stress the process entails.
So now I can't switch my health coverage since open enrollment has ended, but my insurance is so untrustworthy I can't really go see a doctor unless it's an emergency. The only reason I haven't canceled is I need my monthly medications and in case of an emergency. Heed the warnings of others: STAY AWAY!
1 year ago
Leah Haynes Keller, TX
This company somehow obtained my info and had started sending me Bills/ invoices after I was n an accident and already covered with my states insurance Medicaid, Granted after I became 21 in November and they are somehow claiming they paid some of my medical bills from an accident i was in!! I only found out about my SUPPOSED membership through my contacting them and them telling ME I did sign up to become a member and I am VERY AWARE I have NOT signed up for ANY IAMBETTER anything!! They've sent a bill to my lawyers with my name as well as a person named Antonio M!! and this is in FACT the hold up for my financial payout!! I MAY sue them next for this unwarranted confusion, it fells like someone who works for the ER also moonlights for obtaining injured soon to be uninsured victims, because how else did they obtain my personal information and to mix it up with Antonio M' is CRAZY!!
1 year ago
Brian Wall
This is literally one of the worse insurance companies I've ever dealt with and you should avoid them at ALL cost!! They are horrible in all areas including coverage for services received. My wife was covered by them and we chose to cancel the plan due to financial hardship and horrible coverage. Once I cancelled the policy and turned off auto-pay the illegally debited by account for two months of premiums, which is theft! We cancelled the policy prior to them doing so and completed the process they suggested to receive reimbursement for their illegal act. It's now been over 60 days (reimbursement should be received within 7-10 days as per their representative and it hasn't been. We have contacted them multiple times with no resolution. In fact, whenever we DO contact them they continue to give bogus reasons for why we haven't received a reimbursement for $436.58, which included "you have an outstanding balance" of one month's premiums. When asked which month that would cover they were unable to clarify. These folks are a bunch of crooks and only out to take advantage of people even if it requires illegal actions. I've filed complaints with the insurance department AND the better business bureau as I believe these two entities are there to represent the people in such situations. If Ambetter is in the mix to consider, shop elsewhere until you find a company that is now owned or operated by them!!
1 year ago
Tiffany Cochran
I feel like I'm talking to a 1 year old when I call customer service. It's hard to understand what they're saying and the words I DO understand make no sense! I'm pretty sure SHE didn't understand what she was saying. I saved up my points and had them put on pre-paid visa. It arrived about 4 weeks later. I go to Walmart to buy some FOOD and my card was declined. SO EMBARRASSING! I call customer service and the customer service rep tells me, "Mam, you can spend your card on a bill, rent and phone but can only spend on food at a Walmart in Georgia"...I LIVE IN OHIO! So all the commercials about them talking about the rewards IS A LIE. You CANNOT withdrawal cash. You CANNOT spend on groceries (in your state). You CANNOT use the prepaid Visa card on things you need. So if you're thinking about getting the card I hope you live in Georgia.
1 year ago
Holly Myers St Louis, MO
I enrolled in Ambetter for 2024 in early November. On 11/13 I long into the enrollment portal to check on something and I see that the status says "cancelled" so I call customer service to see what that's about. The lady insisted multiple times that I was currently enrolled and it was not cancelled, and everything looked fine when I created an account for the member portal so I took her word for it. Then a couple months later in early January I tried to log into the member portal a few days in a row but I kept receiving an error message. So I called about that and they said the reason was because my coverage was CANCELLED VOLUNTARILY which it sure as hell was not. Never received any sort of email about this supposed cancellation and never got reimbursed the $680 premium I paid to enroll. So they transfer me to someone else to look into this more and get my health coverage reinstated for January. But then that person says that the notations for the call I had with the customer service said I had cancelled my plan at that time. They said they would open a case about it and someone would call me in the next couple of days but they said that it might not work out since that dimwit notated that I had cancelled my coverage. Since open enrollment is still available for a little while I may just cancel for real and go with someone else as long as they give me my $680 back. DO NOT RECOMMEND based on customer service alone
1 year ago
John Smithers New York, NY
Ambetter from WellCare of New Jersey. I WOULD NOT UNDER ANY CIRCUMSTANCES ENROLL IN THIS HEALTH INSURANCE COMPANY. Their customer service is absolutely terrible. Their customer service is in India and I could not understand what their customer services reps were saying to me because their English was incredibly poor. They sent me a letter saying my insurance was going to be cancelled and no one at Ambetter from WellCare of New Jersey could explain why my insurance was going to be cancelled. Every time I contacted them no one could answer me. I was terrified that they were going to cancel my insurance. In New Jersey, insurance companies are required by law to send out a letter about re-enrollment and any possible increase in the premium. This company never did that. I believe this company is operating in violation of the law in New Jersey. The New Jersey Insurance Commissioner's Office should investigate this company and shut them down for not being in compliance with New Jersey law.
1 year ago
Melinda McCarthy Hawkins, TX
Outsourced customer service with poor communication. Hours on the phone to try and get to a complaint department to no avail and resorted to filing a complaint with Texas Insurance Department and finally got an unsatisfactory response from Ambetter. They quoted my monthly premium for 2024 at $113. I checked Healthcare.gov and the premium was listed at $299/ month. When I contacted Ambetter they confirmed that the premium would be $299/ month. Had I not done the checking of premiums I would not have know until after open enrollment had ended and been stuck with the $299/ month. Their response to the complaint was to blame Healthcare.gov with doesn’t make sense they are the ones that listed the correct premium. How can Ambetter not know the correct premium they are charging? They have very limited in network providers . They have denied claims for my yearly dental cleanings saying I have to get all the paperwork work with codings from the office, fill out the forms and send them in since the dentist isn’t in network. There are no dentist in the area in the network. Their policy states they pay the same for in network or out of network for dental. They just don’t tell you you’ll have to do a hula dance to get reimbursed. I’m not a coding expert have no idea what they want and I would have to drive an hour to the office to get the paperwork. I gave up and just pay out of pocket even though I’m supposed to have dental coverage. The also denied a CT requested by a surgeon for a hernia repair. It’s been appealed and the surgeon send additional noted to justify and they find another reason to deny. Amazing that these denials come right as I have met my out of pocket maximum. Mean while the hernia gets bigger daily and my guts and literally falling out. Yes the insurance is cheap but you get what you pay for and I definitely would not recommend Ambetter.
1 year ago
Chloe wood-henrickson Olympia, WA
Worthless insurance plan. They do not have a single in-network urgent care in my city. I live in an urban area walking distance from 10+ urgent care clinics but instead I had to ask a friend to drive me 30 minutes to a clinic that was in network. If no one could have driven me then I would have paid an extra $80 for the cab fare both ways. Its a lot to try and figure out when you're already in the midst of a medical crisis. Another time I waited 6 months for a dermatologist appointment. I had a rash the entire time and it left permanent scars on my skin because of the delay in treatment. I also had a stye in my eye this year and Ambetter does not cover a single ophthalmologist in my state, so I could not have the surgery to remove it, and once again was left with permanent visible damage. An insurance plan this neglectful should be illegal, it is basically no more than a cheap scam.
1 year ago
Blink Drive Roanoke, TX
Ambetter insurance is not a scam. However, every phone call made to them results in an endless loop, typically lasting at least one hour, before you can speak with someone, and even then, there is no progress. Seriously, we called them for 10 consecutive days, averaging one and a half hours each day, yet nothing was resolved.
I just want them to approve my Primary Care Physician (PCP) and assign me to any in-network specialist. Their call center is unprofessional. Even if you ask them something as simple as the current date, they still put your call on hold to get the answer from their manager. It feels as if they might as well hire stupid robots instead of real humans to work there.
My wife got pregnant for three months. They are helpless since day one till now.
1 year ago
Grace Bagno
I've never written a negative review but I feel so strongly that I don't want anyone else to go through the stress I went through with them, so here we are. I enrolled through the marketplace with Ambetter, paid several months worth of my premium, yet never received a welcome packet, a member ID, a way to create an online account, nothing. I probably spent over 10 hours with their TERRIBLE customer service who clearly has no idea what's going on trying to get this issue resolved so I could simply make an appt with a PCP. The few times customer service was willing to transfer me to their escalation team, the call dropped every time. I was never able to receive medical care, and the only resolution I got came after I filed a complaint with my state's insurance commissioner (which I highly recommend you do as well if you have issues with them). I couldn't IMAGINE having actually received medical care and having to contact them with an issue or concern. AVOID AT ALL COSTS.
1 year ago
Lydia Yaeger Pottstown, PA
I am pregnant and have been trying to get prenatal Routine labwork done for 2 weeks. It took me 3 phone calls to figure out that all labwork needs a preauthorization, whether routine or not. The people on the phone have heavy accents and don't seem to understand what I am trying to say, they keep reading screen prompts that have nothing to do with why I'm calling. Then it took my provider more than a week to hear back, and I had to call member services again, upset, and stressed out while pregnant to advocate for myself to be able to get the bloodwork covered. Today, I am still waiting for the preauthorization, and my appointment is now 2 business days away. So I will get my ultrasound and first OB appointment without even having my bloodwork confirming my pregnancy or any of the routine things they check for. This is absurd, all this money I pay through the marketplace and I can't even get the prenatal care that my baby deserves.
Yes, I selected this insurance because it has no deductible and a lower OOP max, and chose to pay more monthly to have those things. But when I chose this I also thought that my care would be covered and I would not be spending hours on the phone trying to advocate for myself.
1 year ago
Donna Lembke Hemingford, NE
Horrible. Do not use them.
Took payment but was not applied to account. Called customer service ( could not understand any representative as they speak broken English) they took another payment and then had a credit on balance.
Went to use it and was denied. Spent 3.5 hours trying to get to the bottom of this only to be told to call back in a week. Is all they can do is put a ticket in. Asked to talk to supervisor, was told they were one.
Asked to talk to their superior then told there was non!!
So can not fill my prescription because I now have no insurance and with out insurance it costs $1600. And this prescription is vital for my health.
1 year ago
Sarah Broom
I have been battling with this insurance company for over two months for a pre authorization diabetic medication. First, I was told my diabetic medication wasn't a medical necessity, despite hitting the required A1C numbers. Then I was told I haven't tried a different medication first for 3 consecutive months, even though currently I have been on that medication for 9 months. Now they are blaming my doctor. I have been without my DAILY injection for over a week at the time of this review, despite consistently attempting to get the prior authorization approved for future doses since SEPTEMBER 1, 2023. It is the end of day, writing this review NOVEMBER 14, 2023. This is BEYOND ridiculous. I wish I could give 0 stars. A customer support agent called yesterday to see if my prior phone calls with the company had been resolved, I told her no, then we continued to go right back through the entire process again with the conversation ending with no new information, no medication, and irritation.
1 year ago
DJ Tucson, AZ
Sadly, I HAD to give 1 star because they don't allow ZERO stars. They have managed to screw me out of $400 and I can't seem to do A THING about it. I have contacted BBB, filed a complaint, they stepped in as mediator but SCAMBETTER says they can't share info because of customer privacy ... they are a multi-million dollar business ... I have jumped through all of the ridiculous hoops for their bogus "My Rewards" card ... and it has been over TWO MONTHS since redeeming my points and SEVERAL CALLS, GRIEVANCES, AND EMAILS, and here I sit ... still waiting! I will be carrying in insurance elsewhere, at the beginning of the year and they say ... if they don't get their "glitch" 🙄 ( I SAY SCREW UP) fixed in time, I will not get my $400. I am beginning interactions with my state Attorney General's office and State Insurance Commission. The number of HOURS I have put in, trying to get them to STAND BEHIND THEIR "GLITCH" HAS BEEN CRIMINAL!!!! Only to be told, REPEATEDLY, that I will not be able to use the card, after I leave, at the first of the year. I have called "The Marketplace" for help .... NOTHING! I have called the "My Rewards" people ... NOTHING! We'll see if BBB can help but SCAMBETTER hides behind this whole "client privacy" BS ... and won't disclose information. I said, give 'em (BBB) 100% access! Don't hide behind some sort of bogus HIPAA proclamation!!! SCAMBETTRR SUCKS! CUSTOMER SERVICE CAN'T DO A THING!!! THEY ARE CLUELESS!!! And this (above) isn't even all of their screw-ups!!! ... oh, excuse me, "glitches". 🙄 I have been in tears, on MULTIPLE occasions, while dealing with them!!! A-holes!!!!!
1 year ago
Marmalade000000
They cancelled my auto pay without warning.
They overestimated the amount for treatment I was receiving, but when that amount turned out to be less, I STILL had to pay the balance out of my own pocket - for an ESTIMATED AMOUNT!! Furthermore, I received NO communication whatsoever about this - no letter in the mail, no email, no phone call - no nothing!
Their website is outdated. Most if not all of the doctors listed are either no longer practicing or don’t take Ambetter insurance.
Every year my premium has gone up considerably, but I don’t get what I pay for in the least.
Lastly, customer service is a complete and utter joke! Imagine hearing barking dogs and screaming children in the background while you try to get answers from people who clearly have no clue what they’re doing.
This company should be investigated for deception and fraud.
1 year ago
Haley B Bellevue, WA
Absolutely a scam. They appealed to me at first because they claimed to offer 'coverage' of the current providers I was seeing. Come to find out, not a single doctor that they claimed to cover was actually contracted with them. Not a single doctor of any, ANY, discipline, that they claimed to cover was actually contracted with them. Not even the literal PCP they assigned to me. Not a single clinic or hospital near me either. 100% a sham of an insurance company, misleading consumers either deliberately as a scam or accidentally out of monumental incompetence. I even spoke to a telehealth doctor for help, and they told me that Ambetter is notoriously bad for misleading patients. Never, ever, ever sign up with this insurance company.
1 year ago
Loren Ransome
My experience 1 month of having ambetter:
They will take your money. 540 USD exactly for my wife’s plan.
They will continue to admittedly deny you ever paid, and continue to send you the bill despite living in 2023 and being able to see a 540 deduction from ambetter.
You will get the absolute worst customer service representation you will ever experience in your entire life time. (Broken English, contradictory statements, and flat out lies about information that later turns out to be intentional)
For 500 and being brand new, how does the United States government have this business listed on the market place.
I’ve never left a review for a company in my life, but I felt I am morally obligated to make sure nobody else has to deal with this legal scam.
1 year ago
Ruiko Ame Tulsa, OK
I’d give zero stars, they treat you like your stupid and they screw you over, it feels like a scam, and their rewards card doesn’t even work, I would NEVER recommend them to Anyone, also they put a block or something on me refilling the medication that I need to actually stay alive, luckily my pharmacist is amazing and helped me to get them with good RX pricing without having to use Ambetter, this company has been nothing but rude and unhelpful, you shouldn’t be paying. For something that is against you when it’s supposed to be helping you major disappointment and they won’t even pay for anything even though I have already reached my deductible and they are supposed to cover 100% of it …. Stay away from them they clearly don’t care about you
1 year ago
Sharon Ciccone Lititz, PA
Be aware that when you sign up for Ambetter's autopay, they will inconsistently deduct your bank account. You will think that everything is being handled because you made the responsible choice, until you are refused service in your doctor's office being told that your insurance has been cancelled. It turns out that somehow it is my responsibility that Ambetter's autopay is not working. Ambetter did not make me aware that there was an issue, nor did they take responsiblity or fix the autopay issue. This happened to me 3 times! The stress and hassle is not worth the savings of a few extra bucks.
1 year ago
Tracy Harmon Dallas, GA
Ambetter is not cheap by any means but they always done what they said in the past. I paid our premium August 15, 2023. They cashed the check but they are telling me that they didn't receive my payment. I have the returned check in front of me. They are also saying that since my husband had an increase in his pay that we owe an additional $92. They are saying that this is for the premium from August 1-7...they have been paid for all of July and the check I sent in August was for our new monthly premium. They are just trying to double dip and get more money from us. I am cancelling them as soon as I can get someone to give me my premium back. I have done called 5 times trying to get this issue resolved and like all of the other reviews, I am trying to talk to someone in a foreign country. I am a cancer survivor and I have an oncologist appointment tomorrow and Ambetter is saying my policy is suspended. This is total BS. As soon as I leave this review, I am filing a complaint with the BBB. STAY AWAY FROM AMBETTER.
1 year ago
Lily Cutler Seattle, WA
No healthcare providers in WA state accept Ambetter. Some of them have never even heard of it. No mobile app and their website is a joke. "Find a provider" is useless - don't waste your time. If you start calling the doctors on Ambetter's "covered providers" list, you will find that they either don't take Ambetter or are no longer practicing. I have to assume the data is either completely out of date or false. I have their Silver plan, and I can't find a single doctor who can make a referral for any x-rays, specialists, or physical therapists, let alone the MRI my doctor thinks I need. My doctor called me after my visit to let me know that she couldn't even give me a referral in good conscience, because I would end up paying out of pocket for 100% of everything. I'm paying expensive monthly premiums, and the only thing they pay for is co-insurance on prescription medications. It's an absolute joke. Whenever I try to switch to a different plan, the health insurance marketplace in my state shoves Ambetter in front of me. Oh -- and they don't release any data, so you have no idea what they might actually cover. It's a guessing game. I don't know how it's legal for a health insurance company to offer zero transparency, but that's what you get with Ambetter. I'm switching to literally anything else as soon as possible.
1 year ago
Dawn Lowery Dalton, GA
Horrible experience with this insurance company. I have a really bad back. They are trying to require me to go to physical therapy BUT they know it just hurts me worse! My Dr ordered an MRI but they declined to allow it. I now live in constant pain. When I attend therapy I'm laid up in the bed for almost 7 days- just in time for another therapy appointment. I tried to call and ask if there's anything else I can do to "earn" the MRI that I need so bad- they tell me that can't tell me anything! (Their imaging department). My Dr even tried a peer to peer and it was still denied.
HORRIBLE COMPANY!
Maybe it's time to contact a lawyer!
1 year ago
Jenn Brake Mission, KS
I have structural spinal damage and a hamstring that is partially torn off the bone. I have an issue with my hip and all of those conditions require surgery. The MRIs for my low spine and hip were denied by Ambetter even though I had MRIs as far back as 2015 that showed the damage and a lengthy history of Physical Therapy and a wide range of medications for my pain over the years, Ambetter required that I start over, repeating medications I had already tried that were ineffective. Meloxicam and Gabbapentin is what Ambetter would approve, and not something new (Lyrica). I ended up scrounging up the money to self pay for my back and hip MRIs and even further damage was found, that was at the begging of this year. Currently, here we are 7 months later and now I have developed a wide range of neurological issues that two of my doctors have said are suspect for MS. (Multiple Sclerosis). I am in pain constantly. I have been now for over half a year and it never lets up. I have had several episodes that were being labeled as chronic pain, similar to this, over the past several years but Ambetter has refused to approve my most recent physicians order for an MRI of my brain to see why I have had an ongoing headache for 3 months, deteriorating vision, stiff and sore neck, very sore hands, burning sensation and electrical shock sensation in my wrists and hands, I woke up this past weekend with a crooked finger that is now stuck that way and there was not injury and my hearing is muffled and my ears feel like they are being poked inside by something sharp. I have been recommended to a neurologist by three ER doctors, my eye doctor, my pain management doc and my primary care physician. Now, here we go, on the 16th of June I saw my doctor for just the headache, neck pain, dizziness and ear problems. For those symptoms alone and based on her assessment and exam she felt that an MRI with and with out contrast of the brain was important for my health and wellbeing. She ordered that MRI that day. On Monday, the 17th of July I received a denial letter from Ambetter saying a brain MRI was not appropriate for my symptoms. It also stated that the Dr. who was responsible for the evaluation of my symptoms was a Gastroenterologist, stomach and intestinal specialist. I called NIA, the new imaging association who Ambetter now uses to decide if we will receive appropriate care or not. I called AmBetter and spoke on a three way call to an Ambetter supervisor and an NIA worker. It did not go well. I have called Ambetter almost every other day for a month and my symptoms that are new are very serious and painful. The longer Ambetter denies my care the worse I get. So, I once again am scrounging around and freaking out about financial obligations. Yes, I’m going to self pay, once again. But I will tell you this and it’s important if you want to know what you can do to fight Ambetter and other crooked health insurance companies. The denial letters we receive have instructions and “requirements” that we must meet in order to file an appeal or a grievance with Ambetter. There is also the option to just skip that step (and if you are not feeling well and dealing with Ambetter is making you feel stressed out and worse, ask your Dr. or a good friend or family member to help you or to do it for you). Also, there is an insurance commission in your state. They are separate from Ambetter and that’s who I will be calling. You can file your grievance or complaints with them, don’t bother doing that with Ambetter. It is a waste of your time and energy to deal with them. Most importantly, invest your efforts in seeking the option of an External Review. That’s what I’m working on with the expectation that an actual NEUROLOGIST will be assessing my symptoms, per my request because that is the appropriate approach. My MRI of my brain is next Wednesday and I’ll pay for it, however I still intend to follow through with my commitment to hold Ambetter accountable. I’m stuck with them till the end of the year and I’ve got a lot that needs to be fixed health wise. I refuse to let them continue to bully me and I encourage you to do the same. My intention here with my actions are not to get the MRI approved, or reimbursed. They make our lives harder when we are already having struggles. So it’s really just me at the end of my rope with these fools. And I really must advocate for myself, so I will and I encourage you to do so too. If you have a lawyer who knows something about health insurance laws you can see if you can catch Ambetter breaking the law. You can research all that too if you don’t have an attorney. Its all out there. I’m just one person and I know my efforts are small so I really hope that you might benefit from my experience and suggestions.
1 year ago Edited July 21, 2023
Sheryl Mullins Seattle, WA
I don’t know how they can even be called an insurance company. They have incredibly limited providers, two urgent cares in the plant for all of Seattle and surrounding area.y husband has arm surgery. The paid for the doctor but none of the additional staff that assisted! They said they weren’t in the plan. I guess they expect you to get a list of surgery team members and put it together yourself. RIDICULOUS! It also took seven requests and 6 months just to get our insurance cards. This is just a few of multiple examples. Customer service is a joke. The system is so poor that they either can’t hear you or the call gets dropped during conversation. They don’t call back. You have to start over. They suck! No matter the price it’s not worth it. You’ll end up paying more in the long run.
1 year ago
Southern Yankee Wake Forest, NC
Do yourself a favor and DON'T FALL FOR THIS COMPANY'S PLANS. They use overseas customer service reps who DON'T speak English well at all; you can not request a native English speaker - they just tell you to hang up and try again. I am of the opinion that there ARE NO native English speakers there. As well, their CS reps are not well versed in how to use the plan.
I am currently signed up with their Gold plan with the virtual PCP - which, according to the website, there is $0 copay - until you actually make an appointment and guess what? It'll cost me $75 for an appointment. What a crock of crap! The plan supposedly gives me PCP appointments at $20 copay but guess what? Nope. You gotta pay full price and hit your deductible before that kicks in. It's a farce from Day 1. Can't wait 'til open enrollment to get out of this plan.
1 year ago
A. P. Alvin, TX
Absolutely terrible insurance company! They used to be better. The customer service department is poorly trained. It usually takes several representatives to answer any questions and the calls are long because the reps do not know how to answer questions. The network of health providers is small and the coverage has declined this year. Last year, a colonoscopy was covered yearly and this year it is covered every 10 years unless you are at high risk! The premiums have risen this year, but the coverage is lower. They do not cover some basic preventative care such as mammograms for younger women. I DO NOT RECOMMEND THEM!
1 year ago
Phoebe Thomas Braman, OK
If I could give a 0 stars I would. They took a payment over the phone for 2 months then they took it out again 3 days later then said they had no record of it. Told me I had to wait 72 hours and call them back. Waited the 72 hours called back and they asked me to prove that that they took it out twice so I emailed them screenshots of the transactions while I was on the phone with her. She said she put in a refund for me. I canceled my insurance with them. Called back 2 weeks later and they are telling me I never requested a refund and would I like for them to. I asked if it was their policy to keep overpayments on customers who have canceled and she said no. I said well of course I want a refund. Said it would take up to 30 days. THESE PEPLE ARE THIEVES!
1 year ago
