Ambetter
4.9
Overall Score
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Lori Tampa, FL
This company is the worst insurance I have ever had. Online and with a telephone rep it looked like my primary was associated to them. He was not. I found this out AFTER I signed up and paid. When I went to make a vision appointment I found out the majority of options available were dropping the plan that had Ambetter attached to it. I was literally told there wasn't a vision option for me within 300 miles that would be covered with my plan. What? They drafted my account for a monthly payment too early and by 'accident', without my permission. Their customer care reps are clueless. I've paid for this plan for 4 months at nearly $300.00 a month and haven't used it because nobody takes this insurance! I'm dropping it. Such a mistake.
8 years ago
Andy Resende Savannah, GA
I HAD to get health insurance in the end of last year because of the Affordable Care Act. I chose Ambetter because it had a primary doctor that was covered under Ambetter.
I came to find out as soon as I tried to make an appointment with him that he is no longer with Ambetter and Ambetter refuses to take his name out of their site.
Along with this doctor, I learned that there is almost ZERO coverage with Ambetter in the Savannah area... and I am talking about: dentist, allergist, orthopedic, dermatologist, you name it! No one takes this insurance in Savannah!
I am now stuck with this insurance paying for something I can't use... If I cancel it, I will be penalized for not having insurance, but at least my fine will be less than what I have to fork out every month for no use... but that's the avenue I am going for because I contacted the Healthcare Marketplace and they said there's nothing they can do about that either...
8 years ago
Tinh Savannah, GA
None of the Drs. or health facilities accept Ambetter in the Savannah, GA area, yet, when we sign up online at the HealthMarket place, it shows that several family doctors and specialty groups accept it. Of course, when you show up with the Ambetter card, NO ONE accepts it in this city!!!! You will pretty much pay for health coverage that isn't accepted here. Pay for nothing!!!!
Representative at Ambetter was able to pull up one doctor in their system that accepts it, but it turns out, that doctor no longer is here in Savannah! That goes to show how slow their system is. It's not current or updated at all! This wasted too much of my time. It's April now and I still not have any health care I paid for!
8 years ago
Matthew Heller Coral Gables, FL
I have a catastrophic plan with Ambetter. I knew what I was getting into, but paying over $1300 a year just so I can go to a doctor for three health maintenance visits (no labs or prescriptions covered mind you) is too much. I have also found inaccurate information on their web portal (i.e. website says I owe an extra month's premium while agent on the phone guarantees I'm paid up--glad I didn't blindly pay online). All calls made to Ambetter take several minutes to reach an agent, which is the only option since repeatedly entering my Member ID#, SSN, DOB, or zip code in the automated menu are always met with a recorded "Sorry, there is no record for that information." The company is frustrating and a time suck, but tell me something about the US system of health care that isn't.
9 years ago
Sabrina Diz Key Biscayne, FL
i signed up through the Marketplace on 11/2015 and on 02/11 I called to get my info packet and sign up a doctor. I had just gone through a death in the family and was a little late in doing everything, but still on time. The rep I spoke to fabricated a whole story, stated that my policy was cancelled due to non-payment, and when I asked her for more details, she said I hadn't paid the "Initiation Fee" or the "Start up Fee"...I was floored. I called Marketplace and started a new policy with Coventry Health - but Marketplace told me that their Health companies don't have any of those fees. So I called back Ambetter and the new rep told me my policy wasn't cancelled and that those other charges did not exist!!! Now I was in a pickle stuck with two insurance companies. I've been trying to get Ambetter to cancel my policy for 2 months now AND get a refund. They refuse to refund me because they say I had coverage!!! The following are my conversation notes:
FEB 11: AMBETTER REP SAID AMBETTER IS CXLED, GOT NEW INSURANCE CO WITH COVENANT, CALLED AMBETTER WAS TOLD NOT CXLED, ASKED FOR CANCELLATION AND REFUND $126.54
MAR 01: CALLED AMBETTER AND REP SAID SHE WOULD SEND THIS TO THE RIGHT DEPARTMENT, TO CALL BACK IN ONE WEEK
MAR 22: REP SHOWS THAT THE POLICY IS BEING CXLED; DOES NOT SEE A REFUND BEING PROCESSED - 1/1 TO 2/29 HAD COVERAGE; EXPLAINED TO REP I DID NOT HAVE A DOCTOR NOR PAPERWORK - 2 PACKETS WENT OUT IN NOVEMBER AND ANOTHER IN FEBRUARY; NOTATIONS IN SYSTEM - "PROBABLE LIABILITY MUST BE PROVEN IN ORDER TO GET REIMBURSEMENT, CONTACT MARKETPLACE REGARDING COVERAGE". CANCELLATION# FL20166193994950
***DO NOT TRUST THIS COMPANY OR THEIR REPS!!!!
9 years ago
Mark Hamlin Auburn, WA
This is company is the worst. Today is 3/8/16 and I have been dealing with them since 12/5/15 to pay a claim that they should have paid in November 2015. It was a routine preventative maintenance procedure that is supposed to be covered in full with no deductible. That part they seem to agree with every time I speak to them as well as the letters I receive from them. They just can't seem to handle the part where they are supposed to send a check to the doctor's office.
I called in again today and asked to speak to a supervisor in the grievance department to find out why the claims have not been paid. I am told they don't know how to transfer me to the grievance department but will give me their supervisor. While supposedly talking to a supervisor I get the same line as before. The only difference was that she said that it is not possible at all for me to talk to someone in the grievance department. They will send the information to the grievance department and I have to wait. So I ask for that supervisor's boss and get Jasmin who for all I know is just another person in the cubicle next door who's only job is to answer the phone and give pre canned responses like everyone else that I have talked to.
What a monumental waste of time dealing with customer service at Ambetter is! Nothing gets done. The doctor's office still want's their money and my credit score is at risk because the doctor's office is going to send the bill to collections. Ambetter gets my money every month on a timely basis and I get nothing in return. Ambetter is the worst insurance company but unfortunately I'm stuck with them until the next enrollment process. I'm starting to think that it would probably be better for me to just cancel my policy, pay the doctors with cash and accept the tax penalty for not having insurance.
9 years ago
Jay Hoffman Round Rock, TX
I am 53 years old. Ambetter by Celtic is the absolute worst health insurance company I have ever experienced. They have challenged nearly every aspect of my care. My doctor's directions are irrelevant to them. They will not approve medicines that I have had success with for years. I have lost work due to illness waiting for them to ultimately deny filling my allergy medicine. Steer clear of this company. They should not be allowed to do business in Texas. In the next few days, I will file a complaint with the Texas Department of Insurance. I hope you will do the same if you are a victim of theirs. You will see this post in every social media avenue and online review site that I can find. Please share this to help your neighbors. #ambetter #ambettersucks #celticinsurance
9 years ago
Giselle Chang Hialeah, FL
This co. is horrible, my husband and I choose it thru the market place, after 2 months they cancelled his policy, however they been billing and receiving the payments, Market place been sending them reinstatements requests, we been doing conference calls, spoke with everybody there, no body knows what they are doing. there is not a supervisor who can give you a solution, every person we spoke with do an escalate supposedly to solve the problem, but nothing happen, meantime, insurance is no covering medicines, doctors appointment, been waiting for the reinstatement of his policy more than 30 days. this co. is a joke. but the take your money anyway that the only thing they do. no body do their job. there.
9 years ago
Aga Acworth, GA
Ambetter is THE worst company I have ever had to contact. Firstly, their automated payment system message is incoherent, and then cuts out. Then they make you wait on the phone for 40 minutes, then cut you off. I tried to register online, and it didn't recognize me as a member. No button to press for help. Then I call again, and try the phone payment... It just cut me off. I tried to get a human, and was then told after 2 hours dealing with this garbage that their offices were closed. Heaven knows what they would be like IF you needed to make a claim. Go with ANYONE else, but these people. It is literally, your life in their hands.
9 years ago
Gerard Jacksonville, FL
This company is ridiculous.
They have a listing on their website to show which providers accept Ambetter.
Literally 20 doctors later (all listed in their up-to-date list) I finally found 1 that accepts Ambetter.
Yes, I literally called 20 different offices that supposedly accept Ambetter(according to Ambetter) and only 1 said they did.
Scheduled an appointment as I was having some issues and they called me up a day before my appointment that they no longer accept Ambetter and I would have to pay everything out of pocket.
Since I am already paying for my insurance I really don't want to pay 100% of my health care needs as well.
About 3/4 of the doctors officers gave the same reason why they don't accept Ambetter: Ambetter does not pay them.
1 of the doctors listed is actually an acquaintance of ours and he told us from the beginning that he does not accept Ambetter and is unsure why his office is listed as healthcare providers that accept Ambetter.
When I called up Ambetter asking what nearest walk in clinic was available to see if I could get prescription medication for my breathing problems, they referred me to an office that's about a 4 hour drive away. Seriously Ambetter?
9 years ago
Mariya Seattle, WA
Please don't choose this insurance people!
I have never in my life encountered such a horrible company!
We had it for just a couple month and had trouble finding any doctor to take it.Their list of network is outdated, doctors that their website says take Ambetter told me they do not anymore and never will again and now I know why.One time I went to a doctor I got sent a 150$ bill even though it was a regular visit that I should only pay 1$ copay for. My husband is a diabetic.We ordered his medicine once and next order they refused to cover his syringes.A month ago we got fed up and requested to be disenrolled and receive a refund for the month we won't be using their services, since we paid ahead of time.They said we were disenrolled and will be issued a refund within 48 hours.We never did.Called again.The next person said it's not in the system but now it will be.You qualify for an expedient refund.Will get your refund in 48 hours.Nothing!Next person on the phone said we need to call Health benefit exchange to disenroll.That was new!Ok, we called them.Got confirmation for disenrollment. Same story. ..Nothing!Received a mail from Ambetter saying we have voluntarily disenrolled.But no refund still.Called again today.They say we are not disenrolled so no refund.I'm holding their letter in my hand that says we are and they say that we are Not disenrolled. Basically the point is they don't want to give us money back.
I have seen some mistakes done dealing with companies of all sorts, miscommunication, red tape, human error.But they were all resolved after a couple of calls. This however is Catch 22.
Not only they are the worst health insurance I have ever had but they also are playing tricks with those who want to exercise their right to take their money and walk away from a bad business.I'm not the kind of person to go out there and write a bad review based on my emotions but I would not want any other human being to get into this mess.Ambetter is a nightmare!
9 years ago
Jess Atlanta, GA
Ambetter overcharged my bank account over $500, and with overdraft fees from my other bills coming out, my account is overdrawn. They first told me it would take 30 days to get my money back. After calling the billing department numerous times and waiting on hold for about 2 hours total, now they are saying 3-5 days. That was Friday, today is Wednesday, and i still don't have my money. I requested a refund confirmation email so that I can give proof to my bank so that they will refund my overdraft fees. I was told it would take 3-5 days for the email too. And i still have not received an email. In the time it took the manager to notate my request, he could have sent me the email himself. I am HIGHLY dissatisfied with the way AMBETTER'S HUGE MISTAKE is being handled corrected. It has negatively impacted all of my finances and bill payments, so I hope anyone reading this will rethink using Ambetter. More like AmTERRIBLE.
9 years ago
mary Shannon
OMG, this company is the biggest headache you'll ever encounter, all the complaints listed here I have experienced! !! Every single one !!! Lucky I did find a Dr that felt sorry for me & treated me ! His staff called this NOBETTER ! I paid on 1st every month, was suspended every month, after 3 to 4 hours I'd be reinstated! I feel for anyone that gets on this plan !!! I was told to Call Obama! ! Once told they were to busy bn 1st excepting payments, they didn't have time to deal w complaints, call back middle of month !!!!!!! Grrrrrrrrr, I switched paying triple premiums, but peace of mind so worth it !!!!!!
9 years ago
kevin Helotes, TX
Ambetter should change it's name to AMWORST! Last year i experienced a mass in my nose that was possibly cancerous. It took two months to finally see an ENT because there were none in my area that accepted the insurance, even though their provider list shows several.
This year we signed up with them again but with a better plan hoping for better results. Two and a half months ago my wife was referred to a specialist by her PCP but again the ENT does not take Ambetter. Almost 3 months later Ambetter has not been able to find her an ENT that accepts the insurance.
I told Ambetter last year that it is deceptive to provide a list of providers that is inaccurate when they are aware of his fact. But this year they have the exact same list of providers. STAY AWAY FROM THIS COMPANY. We are canceling them and starting with AETNA in March.
9 years ago
Lucy Atlanta, GA
Terrible customer service. They tell Yoi one thing then do another. The billing department is the worst I have ever seen. They send the wrong bill for 3 months. I called and questioned it twice. I was told it was was correct so I paid the amount they were asking which was lower than my monthly premium. When they finally get their act together, they bill me for their mistake and tell me I am late on my payments. I can't say anything good about this company. I thought I was done with them. We did NOT select them for our insurance for 2016 yet they have sent us our cards and say we have paid through February. We have not paid them this year. The people here are incompetent and their computer systems do my work. On top of the billing issues, they raised our premium 3 months into the year. Are they even allowed to do that!? Stay away!! The price is too good to be true. Pay a little more for a better company. The lower price is definitely not worth the stress and hassle.
9 years ago
Gilbert Arriaga TX
Worst decision I've ever made in my life. There is not a single Dr within 100 miles of me that takes this health insurance. Before I paid they gave me 3 primary care providers one of which I had to choose for them to cover my medical expenses. After I paid I called the 3 Dr's they gave me and NONE of them existed at the numbers provided and when I tracked one down I found out they don't take this health insurance at all. It took this company more than a week to activate my coverage and they refused to cover the $100's of dollars of medications I had to pay for in the interim. Because no primary Dr's within 100 miles of me take this health insurance I am also being denied coverage for the specialists I need to see. In other words they took my money and gave me NOTHING in return and cosy my health to suffer in a way I can not begin to explain. I am laying here with a herniated disc, a torn disc, 7 bulging disc and spinal cord compression and because I paid Ambetter to be my health insurance company I can not see a Dr or get any treatment at all. I would not wish this on anyone. Please don't make the same mistake I did.
9 years ago
Jere Houston, TX
I have had nothing but bad experience with this company. When I called to get help with going to see a dr which shingles this month not a single dr would help me would of had to wait for 3 days before being seen. I even called on a Saturday to see if there was any dr or urgent care I could go to and I was on the phone over 2 hours with a rep that was no help at all. Then I called to cancel this plan by the 15th and was told that it was done even was transferred to health care gov and again told was done. Then last week get an email thanking me for being a member I called again and was guaranteed it was cancelled and not to worry. So guess what no it wasn't and they pulled out the funds from my account and was told it takes 7 to 10 business days to get the funds back. This is BS they sure are good at taking your money but worthless when it comes to helping you out when you need to use the plan. Never been so discussed with a health insurance plan.
9 years ago
Peter J Hall San Antonio, TX
The real problem with this company is less than 20% of the doctors in my city will accept the insurance. The ones who do take it complain about Ambetter not paying them, having to spend hours trying to collect from them and in one case taking litigation against them.
This is the same for blood work and imaging, the places Ambetter tells you accept their insurance do not. I personally believe that all of these places did at one time but got tired of not being paid so they stopped accepting patients with their insurance, one office staff member actually confirmed this to me.
Emergency room visits, that is laughable, you can only go to the hospitals that they cover. I live in San Antonio TX, with 15+ hospital brands. ONLY one accepts the insurance. Absurd.
Bottom line, if you live in a smaller city think twice about using them, odds are that you will not find a doctor that accepts their insurance, if you live in a big city and are pretty healthy you *might* have some luck. Caviet Emptor...
9 years ago
Miguel Gonzalez
My biggest complaint is that I have with ambetter is that for over a year and yet I am unable to find a dental provider that covers this insurance. It was a pain finding our current providers, the directory claims many available doctors, dental, and optical but 8 out of 10 do not accept Ambetter. By the way our zip code 78664 which in no way is a small remote city.
9 years ago
Jean Curran Alpharetta, GA
• Copayments are fixed dollar amounts (for example, $15) you pay for covered health care, usually when you receive the service
• Coinsurance is your share of the costs of a covered service, calculated as a percent of the allowed amount for the service. For example, if the
plan's allowed amount for an overnight hospital stay is $1,000, your coinsurance payment of 20% would be $200. This may change if you haven't
met your deductible.
• The amount the plan pays for covered services is based on the allowed amount. If an out-of-network provider charges more than the allowed
amount you may have to pay the difference. For example, if an out-of-network hospital charges $1,500 for an overnight stay and the allowed
amount is $1,000, you may have to pay the $500 difference. (This is called balance billing).
• This plan may encourage you to use in-network providers by charging you lower deductibles, copayments, and coinsurance amounts.
9 years ago
brandon s
Ambetter left me with thousands of dollars in unpaid co-pays. Worst insurance ever. Run away from this !!!
2 months ago
Review Source
Roxana Perez ,
I used Ambetter three years ago and I have no complaints. The prices were affordable and the network was easy to navigate. I had no issues connecting with the right professionals or to access any medication.
4 years ago
P. Palmer El Paso, TX
We just started using ambetter this year and have been very happy with our healthcare coverage. The only negative is that not as many providers take it in our area so it has taken us awhile to find new healthcare providers that we trust.
6 years ago
Julie Jeffers
I've not received no insurance cards. Only tennova takes it. A lot of doctors don't take this insurance. And none of my doctors never heard of this insurance
4 months ago
Anthony
Shame on you. I just read an article on NPR about your carelessness in the case of a client who needed therapy desperately, and all you did was give him the runaround. Absolute shame on you and whoever this Giovanni is.
6 months ago
Southern Coffee Moments
This is one of the worst insurance companies I have ever had. I would look somewhere else for better service. This is not the place for any living person. I cannot get my prescription that I need unless I pay for it. When it supposed to be free. So I am going back to what I had before. If it's not broke, don't fix it. Leave well enough alone. The company is headed for a downfall!! Do Better or SHUT Down!!!
1 year ago
macoe davis
I wish I could give less stars, haha! Poor communication skills. Stole money from us because they drafted from our account more than once in a month and won't send a check back. Have to call them too many times to get a solution to a problem...oh wait, did I say solution? I meant NO SOLUTION to a problem. The "reference" numbers are a joke. Don't bother writing them down. All for show. If you don't want an unpaid internship where you call your insurance everyday to sit on a phone with an automatic answering machine, DON'T SIGN UP FOR AMBETTER!!! Definitely switching carriers.
1 year ago
jeffrey hill Matawan, NJ
I wish I could leave zero stars. BEWARE OF THIS COMPANY. DO NOT DO ANY SORT OF BUSINESS WITH THIS COMPANY. I have been in a battle for over a month for a refund. Hours I’ve spent on the phone trying to get my money back. I signed up and payed twice for the first month - accidentally bc of simultaneously signing up and paying with autopay. I keep getting sent to different people who are the opposite of helpful. This company has robbed me of $551.24 and will not return my money. Stay as far away from this company as possible. BUYER BEWARE
1 year ago
Eric Perry
Been insured for just over a year so I call for my 1095 form for my taxes and got the run around,so I got transfered three times and the final transfer was a no help recording.I will cancel first thing in the morning and very unhappy by the lame service I received ,the last person I talked to was speaking over me and was of NO Help....Will not be back
1 year ago
aria manolakaki Odessa, TX
When shopping for insurance, my specialist doctor was listed in network with ambetter and specialty drugs were covered after I purchased their insurance and went to my specialist They told me at his office that they do not work with ambetter. They only cover generic medications no specialty drugs are covered.
Getting a customer service agent on the phone is horrible it is impossible to communicate they do not speak or understand English
1 year ago
Enya Bradner Redmond, WA
The worst health insurance. I was called by a facility to set up primary care, but the earliest appt for “new patients” was 3-4 months down the road. Had an health situation and needed to go to a clinic for immediate attention. Got turned away from THREE clinics because they wouldn’t see me with Ambetter insurance. All the clinics Ambetter contracted with were 20-200miles away and NONE were open on weekends. Apparently with Ambetter, you need to only get sick on the weekdays and be able to drive hours for “immediate” care. The worst money I’ve ever spent.
1 year ago
Laura “Vanilla” Jamison
Yes, I am leaving a 2nd review because this is beyond ridiculous. NO ONE can tell me WHY I have to contact THEM to verify MY information and now they are claiming on their site that my insurance has lapsed even though they aren't letting me know why and they did send me my membership cards and I know they will tell me to contact them AGAIN when I should NOT have to go through all of that JUST FOR A SIMPLE ANSWER. Screw this company, you have lost a customer, I don't even want to pay y'all a cent if this is how you treat your customers!!!
1 year ago Edited January 24, 2024
Ekta Kamboj Lakewood, WA
I would rate them 0 star if that was an option. The WORST customer service ever. The agents are clueless. They would lie to you about premiums in order to get you to feel satisfied with the call, causing more problems and then refuse to take you call. One specific person for sure would be Samantha Aquinolara (agent), lied about the call was handled properly and when called back about it, she refused to take the call. There was also no notes written by her regarding the call that she had with me the last time. So unprofessional.
1 year ago
Amy Jo Schoeberl
Absolutely horrible customer service!
I was with Ambetter for 5 years and finally gave up! I am extremely healthy and only used the insurance for the 100% covered services like yearly physical, mammograms etc. nearly 100% of the time AMBETTER would deny the claim and I would have to fight it for months. These were in network totally normal services, nothing out of the norm. The last "100% covered yearly physical" billing issue went on for over 8 months before I gave up and switched to another Insurer. If you value your sanity and your money, stay away from AMBETTER!
1 year ago
Christine Lussier Evansville, IN
So far i am finding it impossible to find a provider. Even when I called customer service because I was so frustrated with trying to do it myself online, I came to another dead end. The customer service agent was clueless and actually gave me a primary care nurse practitioner (which I asked for) but she only treated children!! Their website also leads you to one after another after another dead end with practitioners who do not do what the website says they do. I need to find another company
1 year ago
Luke Brock
I bought the policy through the Marketplace. I was with Oscar (Which was actually pretty good insurance) but they didnt cover all of our doctors, so I looked at the tool from the Marketplace said that the Ambetter insurance covered all of our Doctors. I signed up for what was supposed to be their "Gold Plan".. It was a lie.. None of our doctors took the plan, prescriptions were less buying them trough Good RX, and they refused to approve the tests our doctors ordered.. Dont waste your money..
1 year ago
dustin opper Chattanooga, TN
OUTSOURCED CALL CENTER IN THE PHILIPPINES CANNOT HELP
I have had the worst experience with Ambetter, they canceled my policy for non payment even though I paid. Then it took two months to have my policy reinstated and all they did was apologize for canceling my policy in error.. It took two mangers who didn't even work directly for Ambetter and then another 2 months to get results. They still owe me $390.00 for doctors visits during my policy cancellation done in error... THE WORST INSURANCE YOU CAN HAVE.
1 year ago
Damon Rome, GA
This is the worst insurance company I've ever had in my 57 years! Do NOT ever sign up with Ambetter. It's one step away from being a straight up scam! They refused to pay "approved doctors " saying "oh we accidentally put them on the approved list" yet never remove them from the list. They don't apply money spent to the deductible. God forbid you have to call customer service. If you get someone who can speak English, they use a litany of canned excuses for everything. Shady company! NEVER, NEVER USE THIS INSURANCE COMPANY!!
1 year ago
Ivan Lieyeth Perolino Frisco, TX
They tried to scam my employer out of 880 dollars by creating a duplicate account and claiming they didn't pay, and then suspended the account. Who knows if they will try to send the scam amount to collections to damage my credit into order to force me to pay. If so, my lawyer is going to open them a new hole 1 mile wide. Easy legal win. Avoid like the plague
1 year ago
Don Rasmussen Issaquah, WA
Worked in Healthcare as RN/ARNP for 40 years and Ambetter is by far the worst healthcare entity I've even had the misfortune of dealing with. Non-English speaking "Customer Service." Escalation, and Grievance Departments that does nothing; don't pay claims. IT which screws up your web access to their preferred online pharmacy. No one ever has the authority to even look up phone numbers or email. Mail out 26 page denials of payment to credentialled providers. All they do well is take premiums.
1 year ago
Jennyfer Rios Winter Park, FL
Obama health Ambetter/ Cano Health sucks. The worst experience with customer service. They refuse to schedule appointment, cancel appointments and refused referral from doctor as if i never saw a primary care. My son has not been able to see a primary care doctor since we got enrolled within 3 month later. They tell you is all ok and then is not. no records on calls. They are discriminating against us for our spanish names.
1 year ago
B Haggerty Conyers, GA
This is the worst health insurance and the worst insurance company I have ever dealt with. I was very careful to choose this company as my primary care physician was on the plan as well as my wife's specialist. However, when trying to see another specialist such as eye doctor or ENT, almost no one accepted Ambetter. When calling customer service to ask questions it was similiar to having a root canal as most of the agents are english challenged and are unable to answer questions adequately. When I asked to speak to a supervisor I was told that was "impossible". His exact words.
1 year ago
R D Catoosa, OK
While trying to find source of leg pain (Sciatica) via abdominal x-ray an Abdominal Aorta Aneurism was spotted. AMBETTER has fought tooth and nail to prevent this from being confirmed via a CT scan with contrast requested by my PCP. I literally have a less than 40% chance of surviving if this bursts and they do not feel it is life threatening - what a worthless company and should be investigated
1 year ago
PMN
They told me I had to pay my first premium by August 4th in an email; then, when I went to pay, they told me my account was CANCELLED because it was supposed to be paid by July 31st?!?! Now I'm screwed out of health insurance until open enrollment. I tried to get reinstated, and they denied it! BS! Way to be disorganized and blame it on the customer! Imagine how bad they are with everything else if they can't even give you the correct enrollment information, and then you have to take the punishment! I wish there were more places to write bad reviews online so everyone could avoid them!!!!
1 year ago
Cec Chicago, IL
I just got back from the pharmacy where, if I used my Ambetter insurance, I would have paid $172. But the kind pharmacist told me that if I pay out of pocket it would only cost $45. Ambetter is the very worst insurance I could imagine. They have denied most of the health care that my doctors believe I need. Ambetter is all capitalism, no healthcare.
1 year ago
KH Roanoke, TX
I HATE THIS COMPANY AND WILL NOT SIGN UP WITH THEM AGAIN!!!! First of all, their crappy insurance isn’t cheap!!! Second, they aren’t set up to receive funds electronically, so I have to send a bill pay from my bank to them. Third, I GET SICK OF HAVING TO ANSWER FIFTY F’IN QUESTIONS BEFORE I CAN GET MY QUESTIONS ANSWERED BY SOMEONE IN A FOREIGN COMPANY!!! Fourth, there aren’t enough doctors, dentists or eye care providers in this plan. I CAN’T WAIT UNTIL OPEN ENROLLMENT! I WILL NEVER PICK A NEW, NO NAMED COMPANY AGAIN!!!
1 year ago
David martin
Truly shocked that Ambetter has turned down an MRI request from a specialist and a cat scan from the healthcare provider both doctors specializing in female specific issues. My wife has been in pain for 6 months and having to take otc painkillers daily. Ambetter does not care whether a patient drops dead only if they cost money. Next stop with be ER which costs more for Ambetter but seems they prefer this. We recommend not using Ambetter.
1 year ago
Review Source
Marsha Lewis
I never signed up.. found out I was enrolled when I filed taxes. Paid out of pocket for all of my medical, dental and vision. They enrolled me, without me knowing. I am appealing. I have proof of paying all of my bills on my own, because I didn’t know I had insurance. One of their representatives signed me up, using my information.. without my permission. That is tacky and unprofessional! I’m absolutely, positive that I’m not the only one. It’s not right to try to get bonus checks if you’re not getting clients. Now my taxes are held up for nonsense!
1 year ago
Tyler Mardis Tarpon Springs, FL
Functionally useless. Terrible coverage, expensive and pointless. Network is unbelievably small, with doctors that don't actually even operate where they initially claim. Customer service is somehow worse. 10 minutes to even get to a person and they just repeat scripted lines until you get so frustrated you or they are forced to end the call. Rewards program gives a visa card that works nowhere. A giant scam of a company. I was happier having no insurance at all and waiting 6 months for open enrollment than deal with this joke of a business and give them my money. DO NOT USE.
1 year ago
Amy Baker Richmond Hill, GA
I briefly had Ambetter between employment when i needed to purchase insurance on my own. It was affordable and very helpful when i needed coverage.
1 year ago
