Founded in 2016, Eyeconic sells glasses and contacts online for adults and children. The retailer is based in Rancho Cordova, California and offers a selection of over 1,500 brand name eyeglass frames to choose from at eyeconic.com.
Eyeconic sells popular designer frame brands
You still need to have a valid prescription from an eyecare professional and will also need to know your pupillary distance measurement, but you have lots of eyeglass frames to choose from, in a variety of makes and colors.
Customer service is available via phone, email, or live chat, but only until 5 p.m.
Keep reading for pros and cons, plus Eyeconic reviews from real customers.
Eyeconic is the only online eyewear retailer that has a network of 38,000+ doctors. The site lets users buy prescription glasses or contact lenses with their existing vision insurance benefits. It can also connect you to local in-network eye doctors that take your same insurance.
It works with a total of three major insurance carriers:
This means that you can connect your vision insurance to your Eyeconic account to shop glasses, while only paying the difference between your insurance plan’s copay and the retail price of the frames, lenses, or contacts you choose. You will be able to see the prices and savings while shopping on the website.
For in-network benefits, this means an average savings of $220. Most people with Metlife, Cigna, of VSP insurance only end up paying $31 when buying glasses on this e-commerce site.
Remember, you don’t have to be affiliated with VSP, Cigna, or Metlife to shop on this site. You can make regular retail purchases or submit your out-of-network claim form to get reimbursed if your alternative vision insurance provider offers an out of network benefit.
You can even get VSP coverage through an Individual Plan if you are looking to get a provider. This can help you spread out the cost of your eyeglasses or contacts with a monthly plan.
Along with accepting insurance plans, glasses, contacts, and sunglasses can be purchased with FSA or HSA funds.
Choosing the lens options that you want can often feel like just clicking a bunch of buttons. Eyeconic’s online eyewear store makes it a little easier by breaking its options into lens packages: Silver, Gold, and Platinum.
Eyeconic offers a virtual try-on that actually uses your camera and a standard sized plastic card like a library or credit card to help focus and scale.
While this is still a virtual try-on, and not a mail-order try on, this is still super helpful when it comes to picking out glasses, especially if you need to be wearing your glasses to see how you look, which is difficult at a retail store.
This retailer uses a 30-day return policy. The company even has an easy system with a pre-paid shipping label that just has to be printed and then dropped off at UPS.
If your vision prescription changes within six months of your purchase ship date, Eyeconic offers to exchange your lenses or contacts.
Customers will benefit from a price match guarantee if you shop with this site. If you find a lower price for the same item, within 30 days of your purchase date, you can contact customer service for a price match.
As always, there are various restrictions with price matching, but this is one of the few retailers in the online glasses space even offering this perk.
Free ground shipping, but you can always upgrade if you want your items sooner.
While many retailers give you 30 days from the day that you received your glasses to initiate a return, Eyeconic gives customers just 30 days from the original shipping date for the company to receive your returned product in the original packaging.
It can take a while for your new prescription glasses to arrive. Shipping estimates include 5–7 business days to validate your prescription, make the prescription lenses, and ship the packages.
With free ground shipping, you will get your new glasses in 9–14 business days. You can upgrade your shipping, and the soonest time estimate shows about 7–10 business days till you get it.
This website sells popular retail brands, unlike online retailers Warby Parker or Zenni Optical, which only sell their own in-house brand of eyewear. This means that it will be more expensive.
Like the other comments here, my experience has been very bad. I order contacts for my daughter the end of January after my vision insurance recommended these people. About two weeks later, I received an email that they were on backorder. When I called them in early March because we were going to pick me daughter up and bring her home due to COVID-19, they said they shipped them to her. When we picked her up a week later, no contacts. Now they are stringing is along saying UPS is doing a lost package evaluation and I’d they cannot find it in 8-10 days, I will have to reorder and do the entire process over again! DO NOT ORDER from these people unless you want your money tied up and your vision held hostage! They are unable to deliver at best and schisters at worst!
Great frames and lenses! I really love the selection, the frames are very cute with a variety of options !
Eyeconic has thee worst customer service. They made an error or my prescription lenses and refused to refund or replace them. Don’t waste your time or money.
DO NOT USE EYECONIC FOR PRESCRIPTION EYEGLASSES!!!!!!! The worst experience I have ever had with getting prescription glasses. I ordered the best lens package to have anti-reflective coating because I had lost my glasses and didn't have a backup pair. They were late in getting the glasses shipped to me, it took double the time they said it would on the website, but when I spoke to them they said it was within their 8-11 fulfillment period which is the only amount of time in lab and not shipping, nor is it from the time you submit the order. I received the glasses and the anti-reflective coating is trash. When I work or am sitting looking away from a window it looks like I have a freaking mirror in my glasses. I call to enact the warranty and they need the glasses and will take another 20 days to get them back to me. "The policy" was said so many times I got dizzy. But I learn that if I send them back and am without glasses for another 3 weeks, and then get it back with the same issue, they will not provide any other replacement or fixing of said glasses. So essentially, they would take my glasses for three weeks, and they can send them back without fixing the issue, but then it's not their problem anymore! This is infuriating!! DO NOT USE EYECONIC!!!
Wait times to speak to them are always over 40 minutes. You are not permitted to cancel an order, "it is being processed" is the reason given. Over 2 weeks and still no indication of the status. Terrible business model that is insulting to the consumer. An online site where you can't touch or feel that is slow and unresponsive is a recipe for disaster. IMO move along nothing to see here.
I selected progressive lens by mistake and they said that they cannot modify the order and cancelled it. I had used my insurance to purchase this and now I cannot because the order was placed last year and now insurance can't be used. Awful service. Disappointed!
Horrible experience. Ordered my glasses on 12/30 and received them on 01/14. Prescription was WAY OFF and resulted in very blurry vision. Also, big scratch down all through the left lens. Lastly, the quality was worse than my $20 pair of readers from the drugstore. Disgusted, my VSP plan cannot be reused from 2019, and going back first thing in the morning. This company is a sham.
Recently bought a pair of glasses for a low price. Lens are great and the frames are sturdy. They also have an online try on feature for people ordering online!
Contact lenses never shipped. I was given a tracking number, but the boxes never made it to the carrier. When I called them a week later, customer service could not help. Disorganized and their customer service department is not empowered to actually help customers. I will go out of network next time. Strong recommend avoiding them if possible.
Not a very user friendly experience. They also did not have my prescription for contacts as an option. Customer service was no help and didn't seem to understand the question I was asking even though several attempts were made to clarify it.
Mazi Marcel Womack
I got my last set of glasses for Eyeconic and they are great! I love them and the style.