Founded in 2016, Eyeconic sells glasses and contacts online for adults and children. The retailer is based in Rancho Cordova, California and offers a selection of over 1,500 brand name eyeglass frames to choose from at eyeconic.com.
Eyeconic sells popular designer frame brands
You still need to have a valid prescription from an eyecare professional and will also need to know your pupillary distance measurement, but you have lots of eyeglass frames to choose from, in a variety of makes and colors.
Customer service is available via phone, email, or live chat, but only until 5 p.m.
Keep reading for pros and cons, plus Eyeconic reviews from real customers.
Eyeconic is the only online eyewear retailer that has a network of 38,000+ doctors. The site lets users buy prescription glasses or contact lenses with their existing vision insurance benefits. It can also connect you to local in-network eye doctors that take your same insurance.
It works with a total of three major insurance carriers:
This means that you can connect your vision insurance to your Eyeconic account to shop glasses, while only paying the difference between your insurance plan’s copay and the retail price of the frames, lenses, or contacts you choose. You will be able to see the prices and savings while shopping on the website.
For in-network benefits, this means an average savings of $220. Most people with Metlife, Cigna, of VSP insurance only end up paying $31 when buying glasses on this e-commerce site.
Remember, you don’t have to be affiliated with VSP, Cigna, or Metlife to shop on this site. You can make regular retail purchases or submit your out-of-network claim form to get reimbursed if your alternative vision insurance provider offers an out of network benefit.
You can even get VSP coverage through an Individual Plan if you are looking to get a provider. This can help you spread out the cost of your eyeglasses or contacts with a monthly plan.
Along with accepting insurance plans, glasses, contacts, and sunglasses can be purchased with FSA or HSA funds.
Choosing the lens options that you want can often feel like just clicking a bunch of buttons. Eyeconic’s online eyewear store makes it a little easier by breaking its options into lens packages: Silver, Gold, and Platinum.
Eyeconic offers a virtual try-on that actually uses your camera and a standard sized plastic card like a library or credit card to help focus and scale.
While this is still a virtual try-on, and not a mail-order try on, this is still super helpful when it comes to picking out glasses, especially if you need to be wearing your glasses to see how you look, which is difficult at a retail store.
This retailer uses a 30-day return policy. The company even has an easy system with a pre-paid shipping label that just has to be printed and then dropped off at UPS.
If your vision prescription changes within six months of your purchase ship date, Eyeconic offers to exchange your lenses or contacts.
Customers will benefit from a price match guarantee if you shop with this site. If you find a lower price for the same item, within 30 days of your purchase date, you can contact customer service for a price match.
As always, there are various restrictions with price matching, but this is one of the few retailers in the online glasses space even offering this perk.
Free ground shipping, but you can always upgrade if you want your items sooner.
While many retailers give you 30 days from the day that you received your glasses to initiate a return, Eyeconic gives customers just 30 days from the original shipping date for the company to receive your returned product in the original packaging.
It can take a while for your new prescription glasses to arrive. Shipping estimates include 5–7 business days to validate your prescription, make the prescription lenses, and ship the packages.
With free ground shipping, you will get your new glasses in 9–14 business days. You can upgrade your shipping, and the soonest time estimate shows about 7–10 business days till you get it.
This website sells popular retail brands, unlike online retailers Warby Parker or Zenni Optical, which only sell their own in-house brand of eyewear. This means that it will be more expensive.
Not a very user friendly experience. They also did not have my prescription for contacts as an option. Customer service was no help and didn't seem to understand the question I was asking even though several attempts were made to clarify it.
I got my last set of glasses for Eyeconic and they are great! I love them and the style.