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Eyeconic

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5.5

Overall Score

Author: Kaitlyn Short

LAST UPDATED: October 18th, 2024

Founded in 2016, Eyeconic sells glasses and contacts online for adults and children. The retailer is based in Rancho Cordova, California and offers a selection of over 1,500 brand name eyeglass frames to choose from at eyeconic.com. You can also use your vision insurance or FSA/HSA to make your purchase. 

Eyeconic sells popular designer frame brands

  • CALVIN KLEIN
  • Ferragamo
  • Gucci
  • Nike
  • Ray-Ban

You still need to have a valid prescription from an eyecare professional, but you have lots of eyeglass frames to choose from in a variety of makes and colors.

Customer service is available via phone, email, or live chat, but only until 5 p.m.

Keep reading for pros and cons, plus Eyeconic reviews from real customers.

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The Good

  • In-Network Provider Coverage
  • Lens Options
  • Virtual Try-On
  • Return Policy
  • Prescription Change Policy
  • Price Matching
  • Free Shipping

In-Network Provider Coverage

Eyeconic is the only online eyewear retailer that has a network of 38,000+ doctors. The site lets users buy prescription glasses or contact lenses with their existing vision insurance benefits. It can also connect you to local in-network eye doctors that take your same insurance.

It works with a total of three major insurance carriers:

  • VSP
  • Metlife
  • Cigna

This means that you can connect your vision insurance to your Eyeconic account to shop glasses, while only paying the difference between your insurance plan’s copay and the retail price of the frames, lenses, or contacts you choose. You will be able to see the prices and savings while shopping on the website.

For in-network benefits, this means an average savings of $220. Most people with Metlife, Cigna, of VSP insurance only end up paying $31 when buying glasses on this e-commerce site.

Remember, you don’t have to be affiliated with VSP, Cigna, or Metlife to shop on this site. You can make regular retail purchases or submit your out-of-network claim form to get reimbursed if your alternative vision insurance provider offers an out of network benefit.

You can even get VSP coverage through an Individual Plan if you are looking to get a provider. This can help you spread out the cost of your eyeglasses or contacts with a monthly plan.

Along with accepting insurance plans, glasses, contacts, and sunglasses can be purchased with FSA or HSA funds.

Lens Options

Choosing the lens options that you want can often feel like just clicking a bunch of buttons. Eyeconic’s online eyewear store makes it a little easier by breaking its options into lens packages: Silver, Gold, and Platinum. You can also choose to add lens enhancements like blue light reduction, photochromic, and more. 

Virtual Try-On

Eyeconic offers a virtual try-on that actually uses your camera and a standard-sized plastic card like a library or ID card to help focus and scale.

While this is still a virtual try-on, and not a mail-order try on, this is still super helpful when it comes to picking out glasses, especially if you need to be wearing your glasses to see how you look, which is difficult at a retail store.

Return Policy

This retailer uses a 60-day return policy. The company even has an easy system with a pre-paid shipping label that just has to be printed and then dropped off at UPS.

Prescription Change Policy

If your vision prescription changes within six months of your purchase ship date, Eyeconic offers to exchange your lenses or contacts.

Price Matching

Customers will benefit from a price match guarantee if you shop with this site. If you find a lower price for the same item, within 30 days of your purchase date, you can contact customer service for a price match.

As always, there are various restrictions with price matching, but this is one of the few retailers in the online glasses space even offering this perk.

Free Shipping

Free ground shipping, but you can always upgrade if you want your items sooner.

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The Bad

  • Shipping Time
  • Prices

Shipping Time

It can take a while for your new prescription glasses to arrive. Shipping estimates include 5–7 business days to validate your prescription, make the prescription lenses, and ship the packages.

With free ground shipping, you will get your new glasses in 9–14 business days. You can upgrade your shipping, and the soonest time estimate shows about 7–10 business days till you get it.

Prices

This website sells popular retail brands, unlike online retailers Warby Parker or Zenni Optical, which only sell their own in-house brand of eyewear. This means that it will be more expensive.

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The Bottom Line

If you have vision insurance from Cigna, MetLife, or VSP, and you want to shop around for cheaper options than you have found in the store, try this website.

It may take a while longer to get your new glasses, but there are a variety of glasses to try on virtually, free shipping, and you don’t have to deal with out-of-network benefit reimbursement. The company takes care of it for you.

This site only sells name brand prescription eyewear. If you don’t have eligible insurance coverage, you might want to shop elsewhere if price is your biggest pain point.

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Star Rating

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4.3

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264 Reviews

Review Breakdown

5 grade

71%

4 grade

10%

3 grade

5%

2 grade

3%

1 grade

12%

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Review Source

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Carol Neumeister Lafayette, LA

Site had the wrong picture posted with Item number. Therefore I receive the wrong glasses. I had to send pictures and glasses back , then wait for a refund to account before I could order new glasses, pictured glasses did not exist in your inventory. None of this that happened was my fault. This process started with my initial order placed on 3/29/23 and I finally received glasses on 5/2/23. Your company did not offer nor did I receive any type of compensation for the mistake and time it to completed the order. Due to this I will no longer be a customer of Eyeconic, nor refer you to anyone else.

1 year ago

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Carl Manson

I originally submitted my order towards the end of 2021 to use up my VSP benefits. It took over two weeks and they rejected my request because their automatic system said my prescription wasn't compatible with progressive lens. That's something that should've been caught during my initial order. That caused me to lose my VSP allowance for the year. I reordered in 2022, got my order within three weeks and the glasses are horrible. I can't see anything up close and makes me wonder if they even put the prescription in right. I'm having to use my old glasses because I can't see anything up close with the new one. My old glasses have the exact prescription. My wife experienced the same thing with this company. Stay away.

3 years ago

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varun jindal Seattle, WA

I just received these glasses in the mail today. Never expected a product to be delivered in such gross state - there’s an inch long human hair strand stuck between the left lens and frame. Was this frame even cleaned or sanitized before it got recycled or returned by previous customer? Talked to associated - there no sense of any effort to earn back the trust, only a superficial & fake apology.

1 year ago

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Teresa Honey Grove, TX

I ordered my glasses over 5 weeks ago paid next day air I’ve called several times I am told busy time looks like they would have enough people to keep up I finally got confirmation yesterday 1/15/2021 that they will be here Tuesday so I paid next day and now I hear holiday Monday that is not my fault I’m trying to get refund but seems they don’t care I had a stroke and can not see out of my old glasses. Thanks for nothing

4 years ago

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Ralph Viscusi West Palm Beach, FL

Item was back ordered and I needed it after my exam to take advantage of my vision plan discount, that caused me to have to pay a higher price with another company just to have them since I had already paid and used my discount for the original purchase, not happy with that it cost me a lot more money.

1 year ago

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tiffany Las Vegas, NV

Not a very user friendly experience. They also did not have my prescription for contacts as an option. Customer service was no help and didn't seem to understand the question I was asking even though several attempts were made to clarify it.

5 years ago

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Review Source

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Carolina camacho

I did not have the best experience with Eyeconic. The glasses broke easily and took a while to deliver

3 years ago