Name: Eyeconic
Rating: 4.3

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Lacey Randall Phoenix, AZ

The glasses I tried on virtually and ordered, were exactly what I expected and more :) I was skeptical they wouldn't look right or fit well but they're perfect

2 years ago

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Ashton Moran

The fitting experience is great, and the quality of the finished product (frames/lenses) is excellent. It takes a little long for the glasses to get to the customer’s hands after ordering, but it’s worth the wait.

2 years ago

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Anthony South Portland, ME

When I placed my contact lens order via the website, I was given a delivery estimate of about one week. I then received an email saying that my lenses were back ordered, and that it would actually be a month before they would ship. After that month passed, I received yet another email from them, saying that the lenses were still back ordered, and that it would be at least another month, possibly longer, before they would ship. When I wrote to customer service to see if there was anything they could do to help (for example, maybe send me two 12 packs instead of one 24 pack?), their only suggestion was to cancel my order if I was unsatisfied with the delivery time. Completely unhelpful. So I am left with absolutely no idea of when I will receive my order, except that it will be at a minimum of two months after placing my order.

2 years ago

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a j Roswell, GA

Love my glasses! Eyeconic was super easy to use. My glasses were here much sooner than expected. Worked seamless with my insurance so I knew exactly how much I had to pay.

2 years ago

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Heather Perez Jacksonville, FL

Horrible I will never order glasses online again...I got glasses over $500 and hated them the virtual try on does not give accurate look at all, The lense were ok in these, but I sent them back and the were very nice, but I soon found out they are not very nice the new glasses I got were over $100 less but they did not issue a refund for the difference and even then these glasses the lense were Horrible I can one see far off even though I got progressive..the lense were dramatically different then the first pair...I wish I would have just gotten the refund from the start...because now they tell me only ONE chance to return them...even if they are wrong...so now I have wasted my insurance allowance and money out of my pocket and have no glasses I can use...

2 years ago

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treveris hughes Goodyear, AZ

This company has a serious issue with the product availability. It advertises that they would have a specific brand prescription available and then send you an email about you items being back ordered. It is a lure you in type of tactic. It’s a lm ugly business to deal with. If you need glasses or contacts I would not recommend this place. It’s better to just wait the wait time at a regular vision center. Customer service is very poor. I was asked what would I like to see happen, moving forward. FYI, I would like to see period. When it comes to recommendation for this company that would be a very hard NO. Eyeconic's mission is to provide high quality eyewear to as many in the community as possible.- when do you plan to do so, We are still waiting. I only hope that one day EYECONIC would take in to consideration that we don’t come to you because we wanted to or even because of your status in the review world. We come to you because you are in network with our insurance providers and you lured us in by you false very false advertisements.

2 years ago

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Boston MA Consumer New York, NY

If I could give less than one star I would. I placed two orders using the same prescription. One for the left eye contact and the other for the right eye contact. I did them on separate orders to utilize two different insurance companies (dual insurance). The right eye was shipped, and the left eye Eyeconic canceled the order. I then placed the order again and the customer service person told me they would ship second-day air the contacts and applogized. The second order was canceled. I placed the order a third time and they told me the order would be delayed until their "operations team" reviews the order. It took over an hour and ten minutes on hold to get them to tell me to call back in a few days to check on the order. When asked if a supervisor was available I was told they don't work all day only a few hours in the morning. I could try back in the morning or they could fill out a form and someone will call me back in a few days. Terrible customer service. Do not order from Eyeconic. There are far better companies out there who don't cause this much frustration.

2 years ago

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be Avondale, AZ

They need to alert customer whether the items are available to ship or out of stock. I ordered prescription contact lenses. A week after my order was submitted I received an email stating they are on back order and it would take about 2 months to ship! Ridiculous since I need them to see! Had I known I would have ordered elsewhere. I then recently get another email stating the contacts are going to be shipped in another month or possibly longer. At that point I was done. I canceled and ordered from another website. I had to pay out of pocket but rather do that then wait 3-4 months for contact lenses . Get it together EYECONIC. Sham

2 years ago

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C B Parker, CO

I used them previously and they screwed up my glasses and I was out my VSP benefit for the year. I spoke with them, found out what the issue was and decided to try again because of the ease of VSP. After a week of numerous cancellations for needing the prescription “written differently” and talking on the phone with their customer service for over an hour to verify everything was correct - finally!! They cancelled the order saying they were unable to make them AND THEN charged my card!! I have yet to see my refund and I’m still waiting for them to release my VSP benefits so that I can order elsewhere. I would NOT recommend the hassle!

3 years ago

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Jim White Elk Grove, CA

5.8 Overall star rating is extremely generous for Eyeconic. I wish there was an option for ZERO stars or a negative star rating. This company really does not care if you are happy or pissed off. Eyeconic sends you a pair of glasses, probably the ones you ordered but not the correct prescription. I spoke with an agent via chat, she gave me many auto-responses. The first was, "We've passed along your concerns to the appropriate department, and we really appreciate that you took the time to leave us some feedback." This statement popped up right after I hit enter. AUTO! BOT! I never received any resolution to my issue, the wrong prescription. Ended up without glasses additional 6 weeks. Eyeconic does not care. Consumers trust these feedback ratings you see, the majority of people have spoken.

4 years ago

Reply from Eyeconic

Hello James - Thank you for your feedback. We are sorry for the issues you are experiencing with your order and the subsequent delay in our communication with you. We have researched your order, and we see a that a supervisor did reach out to you today and resolved your issues to your satisfaction. If this is still not the case, please let us know. Again, we apologize for any inconvenience you have experienced.

Mar. 25th, 2021

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Tony Pasadena, CA

The wait time for glasses is ridiculous. I have been waiting 4.5 weeks and was told yesterday they will probably ship next week. Sot it will be 5.5 to 6.0 weeks form order to delivery. Clearly, they have some performance issues. The only positive thing is that they state they will waive the expedited delivery fee - a very small consolation. my wife who ordered glasses the day after me from Warby Parker received hers 2.0+ weeks ago. To complete the review, I had to rate Quality of Product - since I do not have the product, that rating should be ignored. The rating for Value reflects the wait time. It is overall a poor experience.

4 years ago

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Teresa Honey Grove, TX

I ordered my glasses over 5 weeks ago paid next day air I’ve called several times I am told busy time looks like they would have enough people to keep up I finally got confirmation yesterday 1/15/2021 that they will be here Tuesday so I paid next day and now I hear holiday Monday that is not my fault I’m trying to get refund but seems they don’t care I had a stroke and can not see out of my old glasses. Thanks for nothing

4 years ago

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Steve Arnone West Lafayette, IN

Like the other comments here, my experience has been very bad. I ordered contacts for my daughter the end of January after my vision insurance recommended these people. About two weeks later, I received an email that they were on backorder. When I called them in early March because we were going to pick me daughter up and bring her home due to COVID-19, they said they shipped them to her. When we picked her up a week later, no contacts. Now they are stringing us along saying UPS is doing a lost package evaluation and I’d they cannot find it in 8-10 days, I will have to reorder and do the entire process over again! DO NOT ORDER from these people unless you want your money tied up and your vision held hostage! They are unable to deliver at best and schisters at worst!

5 years ago Edited September 14, 2021

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Lucas Al-Zoughbi Lansing, MI

DO NOT USE EYECONIC FOR PRESCRIPTION EYEGLASSES!!!!!!! The worst experience I have ever had with getting prescription glasses. I ordered the best lens package to have anti-reflective coating because I had lost my glasses and didn't have a backup pair. They were late in getting the glasses shipped to me, it took double the time they said it would on the website, but when I spoke to them they said it was within their 8-11 fulfillment period which is the only amount of time in lab and not shipping, nor is it from the time you submit the order. I received the glasses and the anti-reflective coating is trash. When I work or am sitting looking away from a window it looks like I have a freaking mirror in my glasses. I call to enact the warranty and they need the glasses and will take another 20 days to get them back to me. "The policy" was said so many times I got dizzy. But I learn that if I send them back and am without glasses for another 3 weeks, and then get it back with the same issue, they will not provide any other replacement or fixing of said glasses. So essentially, they would take my glasses for three weeks, and they can send them back without fixing the issue, but then it's not their problem anymore! This is infuriating!! DO NOT USE EYECONIC!!!

5 years ago

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Matthew Hall Gulfport, MS

Recently bought a pair of glasses for a low price. Lens are great and the frames are sturdy. They also have an online try on feature for people ordering online!

5 years ago

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Greg Francis Saratoga Springs, UT

I found the concept of Eyeconic great, but the selection a bit limited. The ability to do virtual try on was amazing, and really helpful to narrow down my selection to a few pair. I do wish the costs were more attractive, and a try on at home option was available, like the competition. Or, a personalized fitter, to help to know which pair fits the face the best.

4 years ago

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Jackson

I use eyeconic glasses. Because they are of good quality and fits well on my face and they look beautiful when it's on my face.

1 year ago

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ZECHARIAS Negawo Maple Grove, MN

I liked the glasses, but they are a little tight. Unfortunately you don’t have a shop close by where I could take for an adjustment.

1 year ago

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Kathleen Reiter Lewisville, TX

I liked the ability to see what the glasses would look like with the picture option. The shipping took longer than expected, but the glasses arrived in good condition.

1 year ago

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Joshua De La Luz Dallas, TX

I like the ability to try on frames virtually through the website. The frames I bought look great in person, and the lens quality appears solid.

1 year ago

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Beth VanDyne Cary, NC

Convenient. Fairly easy to order. Good selection of frames. Glasses fit me well. Order arrived when I was told it would.

1 year ago

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Amanda Kranz Parker, CO

I like using Eyeconic for my contact orders. They are much cheaper than ordering my contacts from the eye doctors office.

1 year ago

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River Miami, FL

These glasses are absolutely beautiful and a welcome change from my old ones, I try to change it up when I can and these are perfect.

1 year ago

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Deborah S. Hendersonville, NC

Very fast delivery, comfortable and the look amazing. This is my first time ordering from Eyeconic and it won't be the last. I love them!

1 year ago

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Ralph Viscusi West Palm Beach, FL

Item was back ordered and I needed it after my exam to take advantage of my vision plan discount, that caused me to have to pay a higher price with another company just to have them since I had already paid and used my discount for the original purchase, not happy with that it cost me a lot more money.

1 year ago

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Richard Columbus, OH

Thank you for providing now 2years worth of great services and products! I will continue to use Eyeconic for my eyewear needs.

2 years ago

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Rikki Ginsberg Longmont, CO

I loved that I could virtually try on glasses to find the perfect pair and I loved even more that they came super fast! AND they fit perfectly

2 years ago

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Sally DeLong Breckenridge, CO

I was given misinformation regarding the shipping carrier. My order was sent back and when I contacted Eyeconic I was told that my order would be reshipped right away second day air. Eight days later I still had not received my order or heard anything more so I called and I was told I would have it the next day. It did arrive the next day but I should not have had to make 3 phone calls to receive it. An order that was supposed to arrive in 5-10 days took 3 weeks.

2 years ago

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Nancy Barchus New York, NY

My glasses are perfect. I had no idea that this option was available to me only because I skipped over the notices I had received earlier. My bad!

2 years ago

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Destiny Killingsworth Bonney Lake, WA

This was one of the easiest experiences I have had with getting glasses not too mention the most affordable as well. I love my new glasses

2 years ago

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Patricia Moppin New Braunfels, TX

Easy and convenient. My prescription is pretty strong so the wait time was on par with getting my glasses at a local store.

2 years ago

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Carlos Arocha Katy, TX

Great service and wide variety of frames. Virtual try-on is very close to actual when one wears the glasses. I am happy customer.

2 years ago

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Kristi Massey Hinesville, GA

I will not be using them again. They lie when they say if you pay $18 your contacts will be shipped overnight. They sent my contacts through UPS and UPS has been sending me emails for 2 days saying that my contacts will be delivered on June 6th. Um, that isn't an overnight delivery. Seems more like the free ground shipping that I could've gotten but not paid for. I need my contacts.

2 years ago

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Quincy T Norristown, PA

Pretty straightforward. I’ve had VSP as my insurance provider for some time now and Eyeconic is a no-brainer for getting my eyewear needs.

2 years ago

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Nancy Fritz Prairie Village, KS

Always gets my contacts to me in good time. I will continue to order my contacts from Eyeconic. Great deals and great customer care!

2 years ago

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Derrick Jackson Loganville, GA

I had the most pleasure in ordering from eyeconic no hassle or delay in delivery I will definitely will be ordering again

2 years ago

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Brianna Levenson El Cajon, CA

I am extremely unhappy with the experience, service, and products I received from Eyeconic. It was the company that my insurance recommended and I am so upset that I chose them for my glasses. After getting in touch to request a return, they only send automated responses and half of them don't even apply to my questions and requests. I highly suggest that you stay away from Eyeconic if you can.

3 years ago

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waldronj Kansas City, MO

I placed my order on November 24, 2021. Today is 2/21/2022 and every 30 days they send an email stating that the product is on backorder from their supplier and now they are stating it will be 3/16-3/24/2022 -- THAT'S OVER FOUR MONTHS SINCE MY ORDER ! I will be demanding a full refund immediately and if they refuse to refund my BENEFIT from 2021 then I will be reporting them as FRAUDULENT.

3 years ago

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Kaiane Habeshian Washington, DC

Eyeconics insists my order from 11/11/20 was delivered but it is nowhere to be found. I live in an apartment with a concierge and they have never lost a package. They use UPS, who lately has become notorious for not having delivered packages that are listed as "delivered." When I informed Eyeconics that my package was missing, they were dismissive and vague in their response. I will NOT be ordering from Eyeconics again, certainly not until they take more accountability for their customer experience.

4 years ago

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Lily Denver, CO

Worst experience ever. Do not use the provider. They will go ahead and fulfill your order even though they know the prescription is wrong and not verified by your doctor. FRAUD company. Worst customer service. Does not offer refund if you have opened the box - how do you try the contacts if you didn't open the box? What a waste of my money. Couple of hundred dollars thrown away

4 years ago

Reply from Eyeconic

Hi Lily,
Thank you for your feedback! We passively validated your order due to no response to our Prescription Verification Request sent to your doctor's office via fax. “Passive verification,” basically means that if the doctor’s office doesn’t respond to a verification request within eight business hours, we can fill the prescription for you based on what you provided as being true and valid. We are apologize for any inconvenience this may have caused.

Oct. 28th, 2020

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Eph Ling Greenwich, CT

Wait times to speak to them are always over 40 minutes. You are not permitted to cancel an order, "it is being processed" is the reason given. Over 2 weeks and still no indication of the status. Terrible business model that is insulting to the consumer. An online site where you can't touch or feel that is slow and unresponsive is a recipe for disaster. IMO move along nothing to see here.

5 years ago

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Jeff T Wesley Chapel, FL

Horrible experience. Ordered my glasses on 12/30 and received them on 01/14. Prescription was WAY OFF and resulted in very blurry vision. Also, big scratch down all through the left lens. Lastly, the quality was worse than my $20 pair of readers from the drugstore. Disgusted, my VSP plan cannot be reused from 2019, and going back first thing in the morning. This company is a sham.

5 years ago

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tiffany Las Vegas, NV

Not a very user friendly experience. They also did not have my prescription for contacts as an option. Customer service was no help and didn't seem to understand the question I was asking even though several attempts were made to clarify it.

5 years ago

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Jim Keller

I enjoyed the entire experience. Thank you!

5 months ago

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David Huftalen

love the frames, lenes are a little off. The progressive part is a little too low to facilitate easy reading without moving the glasses off my nose.

1 year ago

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Sandra Beach Rochester, NY

I was a little apprehensive about ordering on-line, without trying them on. I was pleasantly surprised.

1 year ago

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Daryl Wernette Sunbury, OH

Easy to use website. Many options. Delivery could be faster (would be more important for prescription glasses).

1 year ago

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Humorless Castle Rock, CO

Doesn’t seem like you get very much bang for your buck with contacts and it is only for very specific companies or lenses. Not good… otherwise the experience was good

1 year ago

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Stephanie Stilson Washington, DC

Easy to order and good quality product. The ability to see the glasses on my face virtually was a game changer.

1 year ago

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Steven Lafontaine

Easy to order, glasses were perfect fit and quality was excellent. Shipping time was very good as well.

1 year ago