Name: National Debt Relief
Rating: 4.8

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Roger A Wirtanen Coeur d'Alene, ID

The last conversation we had said they're is a possible agreement on a reduced settlement with Achieve. We have not heard anything since and that has been 2 or3 weeks ago. Our rating is based on lack of communication with us as to any progress that is going on.

8 months ago

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Verified Customer

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K

Awesome. Customer service is great. They have helped ease my stress. They are helping me improve things

5 years ago

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Verified Customer

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Jeffrey Swiatek

It as been an amazing journey filled with courteous national debt employees along the way. Superb people.

5 years ago

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Verified Customer

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David

They are great and handled my finances with care and saved me tons over what I would have had to pay

5 years ago

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Verified Customer

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Sandy

Good experience so far. Been with the program almost a year now and it's been a big relief to not have the cc payments that I had before

5 years ago

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Verified Customer

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N

I was nearly 50K in debt with years before paying it off. I am now 4 months away from a clean bill. Thank God.

5 years ago

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Verified Customer

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tim ismiel

they sqrewed me and my credit ..i agreed on a debt and they pulled out and put it in collection the only way i found out was my credit dropped 91 points in one day. i guess no one lets you know when a crediter backs out of a a agreement

5 years ago

Reply from National Debt Relief

Hello Tim,
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

Nov. 19th, 2019

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Verified Customer

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Cecile C Walsh

They have given me peace of mind. I don't have to worry about things. They do what they said they were going to do.

5 years ago

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Verified Customer

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Paul DeOcampo Aromas, CA

Great people ugh the same experience we have had. They take pride themselves with using NDR to help them get out of debt and back in their feet

5 years ago

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Verified Customer

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Dominique Cole

It has been great so far - my only complaint is having to deposit extra money when i don't have it because they want to except a better deal.

5 years ago

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Verified Customer

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Remiflor Demesa

I am kinda disappointed on how slow the process on dealing with creditor. I only have 2 account ressolve and my husband accout weren't not even had any progress.

5 years ago

Reply from National Debt Relief

Hi Remiflor,
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

Oct. 29th, 2019

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Verified Customer

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Brandon Eversoll

The kind of team you need working for you on your debt issues. Very easy to work with and knowledgeable about their programs.

5 years ago

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Verified Customer

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Martha

Great. Very friendly and work with you to slice credit fast. Customer service is great and so friendly.

5 years ago

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Verified Customer

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MaryGonzales

No problems with the program. They make contact with me and answer all my questions . Just would like to settle quicker the creditors

5 years ago

Reply from National Debt Relief

Mary, we understand your concern and would love to be able to settle your debt faster. Remember that your monthly deposits are how we eventually repay your creditors when we speak to them and reach agreements. We rely on these funds so we can only move as quickly as you save money. The fastest way to potentially accelerate the program is to make additional deposits if possible. If this can't be done, not to worry. We will still do our best to ensure that you complete the program by the estimated end date we gave you during enrollment. As always, please reach out with any questions, comments or concerns.

Oct. 30th, 2019

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Verified Customer

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Sarah Teuscher

They make me feel like I'm a real person and not just someone going through a hard time with debt. NDR is awesome.

5 years ago

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Verified Customer

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Naima Morgan

It's been ok so far. I'm still going through the process and will know more towards the end of this journey.

5 years ago

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Verified Customer

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Valerie

They have been excellent so far quickly resolving some of my debt. I'm very pleased with the progress so far.

5 years ago

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Verified Customer

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Mary

They helped me by making a financial payment plan for my debts so > did not have to file bankruptcy.

5 years ago

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Verified Customer

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Lisa Kelley

Very satisfied with the service you provide! Thank you for helping me when I financially need it the most!

5 years ago Edited September 14, 2021

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Verified Customer

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LAVELLE JOHNSON SR

THEY SEEMS TO BE VERY CONCERN ON HELPING ME GET MY FINANICAL LIFE BACK IN ORDER AND FOR THAT I AM TRULY GRATFUL

5 years ago

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Verified Customer

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Melisa Hoffmannbeck

Great, they always explain everything very well and don't make me fee lpressured to make a desission right away.

5 years ago

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Verified Customer

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Paolo

Fantastic! Customer service is made in a timely manner. Results are fairly quick depending on your situation.

5 years ago

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Verified Customer

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Julie

I have had a good experience with national debt relief. My debt is being resolved & settled 1 card at a time

5 years ago

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Verified Customer

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Cletus Swan

It has been good and only have to make sure the monthly money is available have nothing else to worry about.

5 years ago

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Verified Customer

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Danielle Brady

All representatives have been kind, thoughtful, and extremely helpful throughout this entire process.

5 years ago

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Verified Customer

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Juan marroquin

I love how easy the process is, they always follow up with you and the best part is that you don't have to do anything

5 years ago

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Verified Customer

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Brian Fine

Slow movement to get debts resolved. Took full advantage to collect their fees but then say they don't have enough money built up to negotiate with the creditors.

5 years ago

Reply from National Debt Relief

Hello Brian,
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

Oct. 14th, 2019

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Verified Customer

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Veronica Bocanegra

Great! Fast and easy, just the waiting time to get creditor on the same wagon a bit long but understanding.

5 years ago

Reply from National Debt Relief

Thank you for taking the time to leave a review, Veronica. The process may appear to move slowly at first but we ask that you be patient and trust the process. Slow and steady wins the race and ultimately, we want to ensure that we're taking out time in securing the best possible settlements for you. Please reach out with any other questions or concerns.

Oct. 16th, 2019

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Verified Customer

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Jonica Everwine

I was in need of taking care of some bills I owed,NDR handled everything and I will be debt free soon Thank You!!!

5 years ago

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Verified Customer

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CJ

They are awesome! They are always understanding and will always be there to help no matter what your situation is.

5 years ago

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Verified Customer

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Noemi

I am happy that they are helping me get out of debt. I do feel that the fee is higher than I anticipated. Overall, I am happy.

5 years ago

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Verified Customer

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Travis Pennington

The process has been very easy and the customer service was outstanding, can't wait to get all the accounts settled.

5 years ago

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Verified Customer

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William Norris

They have been very helpful, I depend on them, to help me with my debt and so far they have not let me down.

5 years ago

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Elaine R Dolentz

I always get the help I need when I have questions or need to readjust payments due to unforseen additional hardship expenses that prevent timely payments to my account

9 months ago

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Kip Muhl Greenville, TX

We have our first settlement after about 6 months of waiting. The waiting was hard but the savings on the first payoff was worth it! NDR , keep up the good work!

9 months ago

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Cynthia Quinlan

Re the settlement of my 2 accounts i was impressed with the swiftness in which my accounts were settled, and the politeness in which your agents performed.

9 months ago

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JW Hurst, TX

Excellent communication! Informed in each step along the way in the process. Truly feel like we are a partnership and working together during this difficult time.

9 months ago

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Danica L McNair Orlando, FL

I called NDR to inquire about a settlement that was reached. I only received a text message and email about the settlement. However, when I reviewed the dashboard, I had some questions about the lump sum fee. Unfortunately, the initial representative that I spoke with named Letitia was very rude and condescending. At this time, it was 2:14PM EST. When I asked to speak with a supervisor, she put me on hold for 15 minutes and then came back and stated the supervisor was on lunch and would return at 4PM. I then asked if the supervisor had a 2-hour break. Letitia continued with the condescending tone and advised that I had the incorrect time and that she was in EST. She then informed me that she is in DR "The Dominican Republic" and proceeded to suck her teeth and give attitude. At this point, I told her that she was not in EST and that I am in Florida on EST. I discontinued the call requesting the supervisor. At 4:38PM EST when I did not get a call as promised, I called back. Spoke to a wonderful young lady named Taylor that was able to answer my question. Taylor then put in a request for me to speak with a supervisor, as I had a follow up question. Unfortunately, a woman named Elizabeth called me 2 days later and tried to answer something she could not answer and proceeded to keep me on hold. To date, I am still waiting for a Supervisor to call me. With this current state, I would not recommend NDR to anyone else. While they do review the terms, they dropped the ball with this situation.

9 months ago

Reply from National Debt Relief

Hi Danice,

Thank you for reaching out to share your experience. We apologize for the lack of communication and our client success team will be reaching out shortly to address your concerns.

Sincerely,
National Debt Relief

Feb. 5th, 2024

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Laron Fisk Seattle, WA

National Debt Relief has always been a comforting presence in a very uncomfortable situation. Professional and understanding of my individual circumstances.

9 months ago

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Gwen Lisa Tucson, AZ

NDR has been diligent in trying to resolve my credit card debt. We will have one resolved completely by the end of March which will be a real relief. Thank you, NCR.

9 months ago

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Victor Castillo Houston, TX

I like the frequent communication and friendly customer service. I really feel like National Debt Relief, and everyone that works there, is on my side.

10 months ago

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Joan Miller Lake Wales, FL

Not enough communication I get a lot of Emails from the various companies I owe to ; I call NDR and get all the companies are aware of my situation ; I get my card is suspended because I have not paid the required amount this month. It is scary to me and no real response from NDR. Is it because I only started 3 months ago?

10 months ago

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Barbara Dumas Niagara Falls, NY

The young lady that I spoke to was awesome 👍. She shedded the light for me on a lot of things. She deserves a promotion 😁. Tell her to keep up the good work Barbara D.

10 months ago

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Quinton Hurt VA

So Far one of my credit cards has settled for a third of my account balance. But on another account I have they only offered no fees and my account balance was $589 when I started but they wanted me to settle for $606. So I denied that settlement.

10 months ago

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Jaime Arroyo Pico Rivera, CA

The company does a good job of settling accounts then they actually settle them. They will go at there pace not as requested even though your paying for the service. I requested to have a certain account settled first they said no we have a process now the last account which I wanted settled first is still not been settled if they would have done it first perhaps I would be done with the program by now and when I asked for a break I fees for taking so long and not going in the order I wanted they again said no. Lots of no’s when I’m the one paying.

10 months ago

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Mike Rogers Bothell, WA

Hello, I've only been working with national debt relief for a little over a month. NDR has been easy to communicate with, get in touch with and very clear with answering any of my questions.

10 months ago

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Greg Wetherell Holyoke, MA

They worked hard to get me the best deals they could as far as what was paid back to the companies and I like that for the main fact that it helped me out a lot as far as the debt-wise goes

11 months ago

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TMCQ

National Debt Relief has been great in helping me settle my debts. They were very clear in how the program works and have kept me updated every step of the way.

11 months ago

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Darlene Nededog Port Orchard, WA

I highly recommend them great customer service and patience to understand what help you need. I never had to worry about the bills being paid or negotiated.

11 months ago

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ThomasJordan Rondon Mayfield, KY

Josiah S is the best. He walked me through this process and answered all of my questions and made me feel like I was going to gain control of my finances again.

11 months ago